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<h3>Job Description:</h3>Job DescriptionThere are currently multiple open positions at the User Experience Designer level.The RoleFidelity Investments is looking for a User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul><li>2-5 years of UX or related experience is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>An array of design skills, which might include information architecture, prototyping, and familiarity with Design Thinking </li><li>Ability to design applications including responsive web and native mobile </li><li>Effective communication with business and technology partners</li><li>Familiarity with the value of design systems</li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li><li>Contribute to the culture of the UXD group </li><li>A digital portfolio is required </li><li>A degree or certificate in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred</li></ul>UX Designers typically:<ul><li>Manage the definition of the design work and deliver business outcomes across multiple product teams, with some guidance and coaching</li><li>Have an opportunity to work with accomplished, experienced designers across Fidelity and build your skillset as you go</li><li>Partner with user research to understand customer problems to tackle</li><li>Partner with the product owner to help inform product strategy</li><li>Work across the organization to drive consistent customer experiences</li><li>Contribute to the culture of the Digital Workplace Experience Chapter Area (user research &amp; UXD)</li></ul>The TeamThis role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

User Experience Designer

Oxford University Press Sales General Posted: Oct 3, 2025 Full Time California, USA <h2>Job Details</h2><h3>Description</h3>We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.<a href="https://global.oup.com/" target="_blank">More about OUP</a><a href="https://youtu.be/ZcqN1e2mjOs" target="_blank">Advancing Knowledge and Learning</a>ABOUT THE ROLESales Representatives at Oxford University Press meet with college and university professors to promote our higher education titles and electronic course materials. As a Sales Rep, you will be responsible for meeting one-on-one with faculty or hosting presentations, lunches, workshops, or book fairs to further adoptions of OUP texts. You’ll be providing pedagogical solutions to institutional challenges, directly impacting what and how students are learning. <ul><li>Promote Oxford’s college materials to current and prospective adopters.</li><li>Calls are made via well-planned campus visits, telephone, and email. Plan and execute sales plan under the direction of sales management. Extensive travel required during peak seasons.</li><li>Build and maintain relationships with instructors of university and community college programs and bookstore managers, and LMS administrators within an assigned territory.</li><li>Achieve sales goal by selling Higher Education materials through strategic management of territory with use of appropriate selling skills</li><li>Thoughtfully plan territory activity in Salesforce as a precursor to sales calls.</li><li>Ensuring that territory bookstores are set up to deliver on adoptions and LMS integrations are in place. </li><li>Maintain accurate contact and adoption information in our data management system, Salesforce.com.</li><li>Pro-actively increase product knowledge individually and through participation in all sales meetings or conference calls.</li></ul>ABOUT YOUIndividuals wishing to apply for this position should be self-motivated, enthusiastic, adept at time management, independent, and persuasive. Candidates should be familiar with consultative selling techniques and take interest in assisting professors with providing the highest quality educational experience possible.<ul><li>Bachelor’s degree or equivalent work experience</li><li>2 to 4+ year’s successful sales experience </li><li>Proficient in PC environment with working knowledge of MS Office, and ideally Salesforce.com</li><li>A valid driver's license is required</li><li>Ability to work independently</li><li>This position may require overnight travel during peak seasons</li><li>Field-based sales experience strongly preferred</li><li>Sales experience in the publishing industry preferred</li><li>Experience with Learning Management Systems preferred</li></ul>BENEFITSWe care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.This position also is eligible for a sales bonus and a company car.GJC Level: I5 (for internal purposes only)Salary: $58,960 - $74,000 dependent on skills and experienceLocation: This role is located in Southern California. We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.<h2>Qualifications</h2><h3>Skills</h3><h5></h5> <h3>Behaviors</h3>:<h3>Motivations</h3>:<h3>Education</h3><h3>Experience</h3><h3>Licenses &amp; Certifications</h3>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" target="_blank">Know Your Rights</a> notice from the Department of Labor. PI278607226

Sales Representative, Higher Education (Southern California Territory)

Welcome to Whataburger Careers!The Restaurant Manager oversees the daily operations of the restaurant. They hire and develop talent and provide leadership in community relations, customer service, food preparation, and health compliance.<ul><li>Manages front-of-house restaurant operations, including staff scheduling, customer service, and presentation of the dining room and bar areas.&nbsp;</li><li>Manages the kitchen team to ensure timely and quality food delivery and resolve service issues.&nbsp;</li><li>Hires, trains, and retains talent to deliver extraordinary customer service.&nbsp;</li><li>Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs.&nbsp;</li><li>Ensures profitability for restaurant working with Operating Partners on financial reports and budget management.&nbsp;</li><li>Provides guidance on cleaning, sanitation, and food safety procedures. &nbsp;</li><li>Ensures compliance with health and safety regulations and training.&nbsp;</li></ul>Key Skills&nbsp;<ul><li>Front Counter&nbsp;</li><li>Dining Room Attendant&nbsp;</li><li>Coaching &nbsp;</li><li>Recruitment&nbsp;</li><li>Health &amp; Safety Compliance&nbsp;</li><li>Inventory Management&nbsp;</li><li>Budgeting&nbsp;</li><li>Financial Management&nbsp; </li></ul>Preferred:<ul><li>High school diploma/GED, equivalent work experience.&nbsp;</li><li>1+ years of restaurant leadership experience.&nbsp;</li><li>Food Handlers Certification.&nbsp;</li><li>Food Safety Certification (requirement may vary based on city, county or state).&nbsp;</li></ul>501 E Six Fork Rd Raleigh NC 27609

Whataburger

Restaurant Manager - Unit 1628 Raleigh, NC

Welcome to Whataburger Careers!Whataburger’s Team Leaders are the supervisors who beef up operations with excellent customer service and knowledge of the restaurant industry. They ketchup our teams with training and flip at the chance to support their management team. (The puns may not cut the mustard, but we can’t help ourselves!) Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that can lead you to six figures, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A Clear Path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits</li><li>Short-term and Long-term Disability Benefits</li><li>Retirement Celebration Program</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 18 years old</li><li>1+ years of restaurant, retail or hospitality leadership experience</li><li>High school diploma/GED or equivalent work experience, or is attending school</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Associations which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply501 E Six Fork Rd Raleigh NC 27609

Restaurant Team Leader - Unit 1628 Raleigh, NC

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic’s various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests.&nbsp; NORMAL DAY-TO-DAY WORK<ol><li>&nbsp;Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li>&nbsp;Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li>&nbsp;Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li>&nbsp;Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li>&nbsp;Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities.&nbsp;</li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li>&nbsp;Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li>&nbsp;Coordinate the Credit Union’s vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li>&nbsp;Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.1. Minimum 1-3 years’ experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.2. Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations4. Must be able to be on-call as needed, 24/7, on a rotating basis.5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc6. Ability to lift a minimum of 25 lbs. (file boxes, computer).7. Travel required on occasion. Here are a few qualities we’d LIKE for you to have to make you more suited for this position.1. BA/BS in business, project management, engineering or construction management or related field.2. Familiarity with the building project management and construction.3. OSHA 30 certified.4. Certified Maintenance Reliability Professional, and/or Energy Professional designation.&nbsp; CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278499893

Local Government Federal Credit Union

Facilities Maintenance Technician

Description:
 OUR CULTURE&nbsp;Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThis Member Experience Workforce Manager will be responsible for leading workforce planning and management strategies to ensure optimal resource allocation and achievement of the contact center’s service level targets. This role will oversee call volume forecasting, schedule development, real-time adherence monitoring, and performance analysis to optimize workforce productivity. This individual will demonstrate a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. NORMAL DAY-TO-DAY WORK<ol><li>Develops accurate forecasts of call volume, staffing needs, and workload distribution using historical data, seasonal trends, and business drivers.</li><li>Designs and implements staffing and workforce management models, including capacity plans and long-term staffing strategies to ensure service level goals are met.</li><li>Manages intraday staffing levels to ensure adherence to schedules, adjusting in real time to changes in call volume, absenteeism, or service disruptions.</li><li>Monitors key workforce metrics (ASA, AHT, occupancy, shrinkage, adherence) to maintain performance targets.</li><li>Generates and distributes regular workforce reports (forecast accuracy, schedule adherence, shrinkage, service level, etc.) to leadership.</li><li>Administers workforce management (WFM) systems and ensures accurate data integration from ACD/CRM platforms.</li><li>Continuously evaluates and enhances workforce management technology to improve efficiency and provides actionable insights from performance data to drive operational improvements.</li><li>Leads initiatives to improve scheduling flexibility, agent engagement, and retention through innovative workforce strategies.</li><li>Serves as the subject matter expert on workforce management for the contact center.</li><li>Proactively manages operational challenges, including spikes in call volume or unplanned staff absences, by implementing timely and effective resource allocation strategies.&nbsp;</li><li>Provides data-driven recommendations for staffing adjustments and process enhancements to improve team performance and operational efficiency.</li><li>Partners with operations teams to align workforce strategies with business goals.</li><li>Trains and mentors team members on workforce management tools and best practices.</li><li>Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years of call center experience, including 1-3 years of managerial experience.</li><li>Experience working with Genesys Cloud CX workforce management software.</li><li>Proven ability to analyze performance data and implement effective workforce solutions.</li><li>Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Travel required sometimes.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Experience in financial services or credit unions.</li><li>Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.</li><li>Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.</li><li>Exceptional communication skills for presenting insights and recommendations to stakeholders.</li><li>Understanding of regulatory compliance and customer service excellence.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

Requirements:
 PI278523055

Contact Center Workforce Manager

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/Mainframe Developer in Durham, NC and Westlake, TX! Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Principal Software Engineer who has experience developing Java applications and is capable of developing enterprise applications for our fixed income and forex financial platforms. The Expertise and Skills You Bring <ul> <li> Bachelor’s degree in Computer Science or equivalent. </li><li> 10+ years of experience developing multi-tier distributed application and Mainframe experience </li><li> Expert level knowledge of REST API development </li><li> Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li> Experience in developing applications that use multi-threaded processing. </li><li> Familiarity using financial messaging protocols like FIX. </li><li> Familiarity with GIT workflow for code check-ins and review </li><li> /deployment tools and techniques like Jenkins, TerraCore, Concourse, Docker etc. </li><li> You have good knowledge of mainframe legacy systems and technology, particularly MQ messaging, CICS, Cobol, VSAM and DB2 databases. </li><li> Knowledge of migrating mainframe applications to the cloud based distributed systems </li><li> Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li> Demonstrated expertise in various relational and non-relational database technologies (ideally Oracle/Redis/Aerospike/DynamoDB) </li><li> Experience in UI Development with technologies like Angular, React and others is a big plus. </li><li> You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li> You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li> Learning and adapting new concepts &amp; technologies quickly and implementing them successfully. </li><li> Understanding of fundamental design principles for building a modular and scalable platform. </li><li> You build positive relationships with team members and have excellent verbal and written communication. </li><li> Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> The Team Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Senior Java/Mainframe Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. AEM Cloud Administrator to work in Durham, NC! <h3>The Role</h3> We are looking for self-starters who are willing to learn the current framework and start delivering/contributing value rapidly. We need passionate engineers who have hands-on experience of developing &amp; deploying secure, performant, reliable, resilient, distributed applications on public cloud. You need to have positive attitude, flexibility to work in different time zones and empathy/patience to support our customers. In this role, you'll be responsible for managing and operating Adobe Cloud Manager, configuring Dispatcher, and building headless CMS strategies. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Operate Adobe Cloud Manager for CI/CD, environment provisioning, and monitoring. </li><li>Perform regular health checks on AEM author/publish/dispatcher environments. </li><li>Monitor logs, system metrics, and repository size for performance and stability. </li><li>Manage deployments via Cloud Manager or external CI/CD tools (e.g., Jenkins, GitHub Actions). </li><li>Validate builds, troubleshoot failures, and manage rollback procedures. </li><li>Coordinate with Adobe support for platform-level issues and updates. </li><li>Manage workflows and OSGi configurations. </li><li>Support hotfixes and release coordination across environments. </li><li>Create and manage user groups and ACLs for content, assets, workflows, and tools. </li><li>Conduct periodic access audits and ensure governance compliance. </li><li>Apply permissions and governance policies to folders; and support authors in organizing content for scalability and localization. </li><li>Configure Dispatcher for caching, security, and request filtering. Optimize Dispatcher rules for performance and content invalidation. </li><li>Integrate and manage CDN (e.g., Akamai, Fastly) for global content delivery. Troubleshoot caching and propagation issues. </li><li>Strong experience with AEM (6.5+ and AEM Cloud), Sling, JCR, OSGi, Dispatcher. </li><li>Proficiency in Java, HTL, HTML/CSS, JavaScript, REST APIs. </li><li>Experience with CFMs, XFs, and headless CMS strategies. </li><li>Familiarity with CI/CD tools and cloud platforms (Adobe Cloud, AWS, Azure). </li><li>Dispatcher and CDN configuration experience (rules, caching, invalidation). </li><li>Knowledge of system health monitoring tools (e.g., Splunk, Datadog, Adobe dashboards). </li></ul> <h3>The Team</h3> Our team owns and supports the Normalized Content Delivery (NCD) platform which enables consistent and personalized content throughout all touchpoints. We create and support highly efficient, scalable, resilient content APIs to all channels, by leveraging cloud computing and big-data recommendation capability. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Sr. AEM Cloud Administrator

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Credit Reporting and Disputes Specialist is responsible for the review and accurate submission of credit data to the credit bureaus and the processing and response to consumer credit disputes. This role ensures full compliance with the Fair Credit Reporting Act (FCRA) and Metro 2 standards by performing timely and accurate data reviews, corrections, and updates using tools such as e-OSCAR.&nbsp; NORMAL DAY-TO-DAY WORK<ol><li>&nbsp;Monitor and validate credit bureau reporting files for accuracy and completeness.</li><li>&nbsp;Investigate and resolve consumer disputes received through e-OSCAR and direct channels within FCRA/FACTA-mandated timelines.</li><li>&nbsp;Analyze loan servicing and system data to validate account statuses, payment histories, and other reported information.</li><li>&nbsp;Submit updated or corrected credit reporting data as necessary.</li><li>&nbsp;Research consumer complaints related to credit reporting, document findings, and determine appropriate resolutions.</li><li>&nbsp;Maintain detailed documentation of dispute resolution processes and outcomes.</li><li>&nbsp;Respond to credit verification requests.</li><li>&nbsp;Collaborate with Loan Operations, Collections, and Risk and Compliance to resolve data discrepancies related to credit reporting.</li><li>Support audits and regulatory exam reviews by providing documentation and subject matter input.</li><li>Maintain compliance with FCRA, CFPB regulations, and industry best practices.</li><li>&nbsp;Stay current on FCRA requirements, Metro 2® changes, and industry best practices.</li><li>&nbsp;Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>&nbsp;1 – 3 years of experience in credit bureau reporting and dispute management.</li><li>&nbsp;Familiarity with FCRA/FACTA, Metro 2 reporting standards, and e-OSCAR.</li><li>&nbsp;Excellent verbal, written, telephone and interpersonal communication skills.</li><li>&nbsp;Must possess a strong service orientation.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>&nbsp;Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>&nbsp;Travel required on occasion.</li><li>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.</li><li>&nbsp;Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li>&nbsp;Familiarity with credit bureau systems.</li><li>Experience with loan servicing or core banking systems.</li><li>CDIA FCRA Credit Reporting Compliance Certification.&nbsp;</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278433180

Credit Reporting and Disputes Specialist

Description:
OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278310720

79 Jobs in Wake Forest, NC 27587, USA