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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.The Staff Engineer will serve as a senior technical leader driving the architecture, design, and evolution of Amex’s Ads platforms. This includes designing distributed, high-throughput ad-serving and decisioning components, integrating with third-party ad platforms and ad servers, and ensuring the platform can scale as Amex grows its Ads business. The role requires a hands-on technologist with deep distributed-systems expertise, strong architectural judgment, and the ability to influence cross-functional engineering teams.Key Responsibilities include:<ul><li>Architecture &amp; Platform Leadership</li><li>Define and drive architecture for scalable, low-latency, high-availability advertising technology platform</li><li>Own high-level and detailed design for critical ad-serving, delivery, orchestration, and data-flow components</li><li>Technical Execution &amp; Engineering Excellence</li><li>Engage in hands-on design, prototyping, and solution delivery across distributed systems, data pipelines, and web application layers</li><li>Establish engineering best practices in performance optimization, quality, observability, testing, and CI/CD automation</li><li>Conduct in-depth design reviews, architecture reviews, and code-quality governance</li></ul>Technology Strategy &amp; Architecture<ul><li>Define the technical vision and architecture for the Amex Ads platform - spanning audience creation, targeting, delivery, optimization, and measurement</li><li>Build high-scale, low-latency data systems capable of powering billions of ad decisions daily across Amex’s ecosystem</li><li>Lead architectural design for privacy-first data processing, real-time decisioning, and event-stream analytics</li><li>Evaluate and integrate with external AdTech systems (DSPs, SSPs, CDPs, measurement partners) with a focus on security, reliability, and data integrity</li></ul>Collaboration &amp; Cross-Functional Leadership<ul><li>Partner closely with Ads product teams, business partners, data engineering, and platform engineering to translate product goals into scalable technical solutions</li><li>Provide technical mentorship and thought leadership across engineering teams, helping unblock complex challenges and elevating overall engineering standards</li><li>Represent Ads Technology in enterprise-wide architecture forums and cross-team design discussions</li><li>System Ownership</li><li>Ensure platform resilience, performance, and reliability for high-throughput ad-serving and targeting workloads</li><li>Oversee ongoing health, quality, and optimization of services across the portfolio</li></ul>Qualifications<ul><li>Bachelor’s degree in Computer Science or related field; advanced degree preferred</li><li>12+ years of hands-on engineering experience, including deep involvement in architecting, building, and scaling complex distributed systems</li><li>Direct experience in AdTech or Retail Media Networks, including one or more of the following:</li><li>Building or integrating ad servers (display, native, email, sponsored search)</li><li>Audience targeting, segmentation, and identity resolution</li><li>Integrations with DSPs, SSPs, CDPs, or third-party ad-tech platforms</li><li>Experience building large-scale distributed systems using Kafka, cloud-native services, microservices, and modern event-driven architectures</li><li>Expertise across modern full-stack and backend technologies, such as JavaScript/TypeScript, React, Node.js, Java/Spring Boot, and cloud-native patterns</li><li>Proven ability to design platforms that meet stringent performance, latency, and reliability requirements common to advertising workloads</li><li>Demonstrated ability to mentor engineers, influence architectural outcomes, and drive engineering quality at scale</li><li>Demonstrated curiosity and learning agility, with a bias for rapid prototyping and continuous improvement</li><li>Strong communication and collaboration skills with a track record of influencing across teams and technical functions</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Staff Software Engineer - Java, React - Amex Offers & Digital Media

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Senior Analysts, Data Analytics to design, build, and maintain data pipelines. Enable efficient and scalable analytics, reporting, and modeling. Support data governance processes by building and maintaining data dictionaries, setting up data quality measures and increasing automation. Ensure data quality and governance, and catalog data for ease of access to data while maintaining strict quality controls to support company responsibilities as a regulated bank. Analyze new data sources and work with stakeholders to integrate the data into existing data pipelines and models.Position requires a Master’s degree in Statistics, Mathematics, Data Analytics, Information Science, or a related field, and 2 years of experience with data engineering. Experience must include 2 years of experience with each of the following: performing data quality checks to ensure accuracy and completeness; batching and streaming data pipelines; developing and optimizing ETL pipelines; using statistical modeling for valuation and prediction; performing root cause analysis; developing dashboards using Databricks and Tableau; machine learning projects; Agile development process; and BigQuery, Confluence, Docker, Databricks workflow orchestration, Git, Google Cloud platform, Jira, Hive, Kubernetes, Linux, MongoDB, PHP, PySpark, Python, R, Spark, and SQL. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ &nbsp;&nbsp;Salary Range: $117,395.00 - $150,250.00 annually&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Analysts, Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.How will you make an impact in this role?<ul><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to effectively execute and comply with the policy requirements.</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Perform holistic platform data quality monitoring, including but not limited to key reports</li><li>Define, Test, Deploy and Enhance the data risk management controls</li><li>Identify data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Minimum Qualifications<ul><li>5+ years of work experience relating to data governance and/or data management programs.</li><li>Experience in Data Management and Governance concepts (metadata, lineage, data quality, etc.)</li><li>Proficient in SQL &amp; Python or other programming language.</li><li>Ability to understand business challenges and strategies and translating those to relevant data governance and management requirements to improve compliance and efficiency.</li><li>Skilled in developing clear and structured documentation.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Willingness to test, learn, fail and improve.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.</li></ul>GuardianSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Data Steward Delegate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with software design, development, testing, and implementation. Experience must also include 1 year of experience with Agile, Agile development, code review, HTML, object-oriented analysis and design, relational databases, REST, REST APIs, SOAP, Web Services, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $157,934.00 - $215,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineers

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Shared Services (ESS)&nbsp;comprises key functions that are core to the company’s operations, including Global Real Estate &amp; Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.&nbsp;The Corporate Functions Governance &amp; Control team governs first line of defense risk management centrally for the corporate functions: American Express National Bank (AENB)&nbsp;HQ, Corporate Affairs &amp; Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk &amp; Compliance.The Corporate Functions Governance &amp; Control team is looking for a&nbsp;Manager, Business Continuity (BC) Coordinator&nbsp;who will support the design, implementation, testing, and maintenance of the business continuity program for our Corporate Functions. This person will help ensure critical operations continue or are promptly restored in the event of disruptions, emergencies, or disasters. The role will work cross‑functionally, liaising with the Business Continuity Management Enterprise team, with BC Plan developers and owners across the Corporate Functions to create and refresh BC Plans, plan and execute BC exercises and ensure awareness of BC requirements.Key Responsibilities but not limited to:<ul><li>Facilitate development, refresh and documentation of business continuity plans for the Corporate Functions.</li><li>Facilitate the development and refresh of business impact analyses (BIAs) to identify critical functions, dependencies, and acceptable recovery time objectives.</li><li>Assist in the identification of mitigation strategies and continuity strategies (e.g. alternate sites, backup systems, manual workarounds).</li><li>Coordinate and lead testing, simulations, drills, tabletop exercises, and audits of continuity plans.</li><li>Evaluate test results, identify gaps, and drive corrective actions and plan improvements.</li><li>Provide training, awareness, and communications to stakeholders on continuity procedures, roles, and responsibilities.</li><li>Assist in the coordination of response and recovery efforts during actual disruptions, acting as a liaison among departments.</li><li>Act as a liaison between the Business Continuity Management Enterprise Program team and the Corporate Functions.</li><li>Prepare reports, dashboards, and presentations for management on continuity readiness, test outcomes, and improvement plans.</li><li>Monitor organizational changes (mergers, system upgrades, new facilities, process changes) and facilitate updating continuity plans accordingly.</li></ul>Minimum Qualifications:<ul><li>2–5 years of experience in business continuity, disaster recovery, or related risk/resilience work in a large financial institution.</li><li>Bachelor's degree in business, Risk Management, Information Systems, Finance, or a related field.</li><li>Business continuity certification (e.g. Certified Business Continuity Professional – CBCP, or Associate Business Continuity Professional – ABCP) is desirable.</li><li>Experience leading continuity planning, BIAs, testing, and training.</li><li>Experience working across multiple departments with multiple stakeholders.</li><li>Strong analytical skills and ability to assess risks, impacts, and dependencies.</li><li>Excellent written and verbal communication; ability to translate technical content into plain language.</li><li>Project management skills: ability to manage multiple initiatives and deadlines.</li><li>Attention to detail and strong organizational skills.</li><li>Proficiency with Office suite (Word, Excel, PowerPoint), and familiarity with continuity planning software tools (i.e., Archer).</li><li>Comfortable working both independently and in cross‑functional teams.</li></ul>Preferred Qualifications:<ul><li>Proactive, self‑starter, and resourceful.</li><li>Adaptable and flexible in dynamic environments.</li><li>Strong sense of integrity, discretion, and confidentiality.</li><li>Ability to function under pressure and in crisis scenarios. </li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Security Incident Response Engineering (SIRE) team sits at the heart of protecting the enterprise, blending deep technical expertise with fast-paced, real-world problem solving. This team designs, engineers, and operates the tools and platforms that detect, investigate, and respond to security incidents across the environment—working hands-on with leading endpoint, network, and threat intelligence technologies. From driving modernization initiatives and rolling out next-generation security capabilities, to partnering closely with cybersecurity operations, network security, and infrastructure teams, &nbsp;SIRE plays a critical role in reducing risk and strengthening resilience at scale. Team members have the opportunity to influence strategy, own complex security challenges end-to-end, and see the direct impact of their work every day, making this an exciting environment for individuals who want to support the front lines of cybersecurity while continuously learning and innovating.How will you make an impact in this role?The Tech Project Management role within the Security Incident Response Engineering team is responsible for planning, coordinating, and delivering security initiatives that support enterprise risk reduction and secure technology adoption. This role partners closely with security engineering, security operations, infrastructure, and application teams to ensure security projects are executed on time, within scope, and aligned to lab standards.The Tech Project Management role within the Security Incident Response Engineering team is responsible for planning, coordinating, and delivering security initiatives that support enterprise risk reduction and secure technology adoption. This role partners closely with security engineering, security operations, cloud, infrastructure, and application teams to ensure security projects are executed on time, within scope, and aligned to Information Security standards.Responsibilities:Project Management &amp; Delivery<ul><li>Develops project plans and ensures that the scope and approach are fully understood by all stakeholders</li><li>Identifies and tracks key project achievements</li><li>Monitors risks and impediments to project delivery in collaboration with cross-functional teams and escalates issues as necessary</li><li>Facilitates technical discussions related to architectural approach and system design, documenting solutions</li><li>Creates and analyzes relevant portfolio and team-level metrics to provide insights into delivery and execution</li><li>Supports product and engineering teams in building implementation roadmaps and manage dependencies cross-functionally</li><li>Consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies opportunities for improvements to the delivery process and supports teams in redesigning process flows, ensuring documentation best practices are followed</li></ul>Audit &amp; Compliance<ul><li>Support senior team members by organizing evidence collection, tracking requests from internal and external auditors, maintaining audit schedules, and ensuring deliverables are completed accurately and on time.</li><li>Help monitor audit findings, control gaps, and remediation action items by maintaining logs, following up with control owners, and providing status updates to ensure timely closure and continuous improvement.</li><li>Act as a liaison between various teams to gather inputs, clarify compliance requirements, and support consistent execution of audit and compliance-related tasks across the organization.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in Business, Technology, or related areas; or equivalent experience</li><li>5 years of experience in project management, program coordination, or delivery roles</li><li>Hands-on experience supporting information security, technology risk, cloud, or infrastructure initiatives</li><li>Working knowledge of core information security concepts (e.g., governance, risk, controls, cloud security fundamentals)</li><li>Strong organizational skills with the ability to manage multiple workstreams simultaneously</li><li>Excellent written and verbal communication skills, with the ability to translate technical updates into clear status reporting</li></ul>Preferred Qualifications:<ul><li>Strong communication and organizational skills.</li><li>Proven ability to solve problems and plan long-term projects.</li><li>Experience in creating engaging and informative presentations.</li><li>Ability to collaborate effectively with diverse stakeholders.</li><li>Proven track record of managing multiple priorities and meeting deadlines.</li><li>Ability to work independently and influence without direct authority.</li><li>Commitment to fostering an inclusive team culture.</li><li>PMP or related certification is a plus.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Field Sales Manager of Business Development – Middle Market FieldInspire Growth. Drive Impact. Lead the Future of Middle Market Sales.At American Express, we do not just sell — we shape how companies do business. Our Middle Market Field Sales organization is leading the charge in one of the fastest-growing commercial segments in the U.S. As a Field Sales Manager of Business Development you will play a pivotal role in expanding our reach among companies with annual revenues between $10M–$300M, driving relationships that fuel innovation, efficiency, and growth.This is not a role for order-takers — it is a role for elite sales professionals who thrive on challenges, influence, and strategic execution. You will operate as a trusted business advisor, partnering directly with C-suite leaders to design tailored financial solutions that empower businesses to reach their potential.If you are driven by winning, inspired by partnership, and motivated by the opportunity to shape the future of our Middle Market success, this is where you belong.What You will DoOwn the MarketLead the full acquisition process within your territory, targeting high-value Middle Market clients through strategic, consultative selling.<ul><li>Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders — positioning American Express as their partner of choice for growth and efficiency.</li><li>Leverage your market intelligence, network, and industry insight to identify, develop, and convert new business opportunities.</li><li>Maintain a strong in-market presence with 25–50% travel, ensuring personal engagement with the clients who matter most.</li></ul>Lead with Strategy Manage a high-value pipeline with discipline and foresight, accurate forecasting, strong conversion, and consistent quota achievement.<ul><li>Use data, analytics, and financial insight to prioritize opportunities, optimize resource allocation, and strengthen long-term growth potential.</li><li>Collaborate with Risk, Underwriting, Pricing, and Product to deliver tailored, profitable solutions that create client and shareholder value.</li></ul>Advise and Solve<ul><li>Conduct deep discovery conversations that uncover client pain points and opportunities.</li><li>Architect solutions across the American Express suite — from working capital optimization to expense management — that drive measurable business results.</li><li>Function as a thought leader, bringing forward insights into market shifts, payment innovation, and financial transformation.</li></ul>Negotiate and Win<ul><li>Lead complex deal negotiations with precision and confidence, guiding executive stakeholders through strategic and financial considerations.</li><li>Close deals with excellence and transition accounts to the Field Account Development team to nurture and grow long-term partnerships.</li><li>Champion AMEX’s brand of professionalism, integrity, and trusted expertise in every client engagement.</li></ul>Operate with Integrity (100% of Time)<ul><li>Uphold the American Express Code of Conduct and all Sales Practice standards.</li><li>Model ethical decision-making and champion compliance in every phase of the sales process.</li></ul>What You BringExperience &amp; Achievements<ul><li>7+ years of proven success in complex B2B, commercial, or financial sales environments.</li><li>Consistent record of top-quartile performance and exceeding ambitious sales targets.</li><li>Expertise in consultative, multi-stakeholder selling — with a history of influencing C-suite decision-makers and closing large, high-impact deals.</li><li>Demonstrated success in solution-oriented sales across payments, financial services, SaaS, or related industries.</li><li>Strong financial acumen with the ability to articulate ROI, profitability, and business impact.</li></ul>Skills &amp; Mindset<ul><li>Exceptional communicator— able to translate complex solutions into compelling, actionable value for clients.</li><li>Analytical thinker with a bias for execution and results.</li><li>Confidence maintaining success and high standards in a regulated environment.</li><li>Competitive, confident, and composed under pressure — yet collaborative and growth-oriented.</li><li>Strong financial acumen with the capability to interpret client financial statements, analyze balance sheets, and identify working capital needs to inform strategic solutions and relationship discussions.</li><li>Ambitious spirit with the ability to work independently, think creatively, and drive measurable business outcomes while doing so operating within large institutional culture and workflows.</li></ul>·Adaptability in fast-changing environments<ul><li>Expert in CRM management, pipeline forecasting, and disciplined sales execution.</li></ul>Education<ul><li>Bachelor’s degree preferred; advanced degree or equivalent professional experience also preferred.</li></ul>Why Join American ExpressWhen you join American Express, you join a company that believes relationships are built on trust and success is built on people. We invest deeply in our sales colleagues — through world-class training, leadership development, and autonomy to make real impact.As part of the Middle Market Field team, you will represent one of the most trusted brands in the world, helping dynamic, growing companies reach new levels of success. You will be surrounded by high achievers who share your drive for excellence, in a culture that rewards ambition, integrity, and results.If you are ready to own your market, elevate your craft, this may be your opportunity.Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Business Development-Sales (Los Angeles, CA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As our Director of Engineering, you will join our global technology team that has embarked on building highly available and scalable distributed systems on the cloud to support the company's long-term strategy and vision. Your primary responsibility is to build and support capabilities of our next generation distributed platform, build innovative payment capabilities leveraging the platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. &nbsp;We expect the individual to be innovative and energetic with effective communication skills.Responsibilities:&nbsp;<ul><li>Engineering: Emphasis on high-quality software releases through innovation, efficient test data, robust test environment management, best-in-class frameworks such as standardized pipelines, test automation, and performance engineering.&nbsp;</li><li>Strategy:&nbsp;Develop and implement strategies to ensure all IT products and services meet organizational standards and end-user requirements. Influence best practices in code health, testing, testability and maintainability (clean code, test pyramid).&nbsp;</li><li>Testing &amp; Automation: Drive test automation initiatives, aiming for high automated test coverage across products to accelerate development and release processes.&nbsp;</li><li>Process Improvement: Enhance quality processes and improve efficiency by applying innovative solutions.&nbsp;</li><li>Collaboration: Work closely with development teams, product managers, and QA teams to integrate quality practices early in the development lifecycle.&nbsp;</li><li>Performance Engineering (Performance and Chaos): Use baseline SLA’s established by Architects and business to monitor performance and chaos results before every release into production and track key performance indicators (KPIs) to monitor quality.</li><li>Technical Expertise:&nbsp;Provide technical leadership in evaluating and identifying tooling, automation opportunities, and continuous improvement using emerging technologies.&nbsp;</li><li>Stakeholder Communication: Synthesize and report on testing results and quality metrics.&nbsp;</li><li>Team Leadership: Build, mentor, and manage a team of quality engineers, providing technical guidance, coaching, and capacity allocation.&nbsp;</li><li>Domain Knowledge: Develop a solid understanding of new functionalities and integration on Payment Network and Acquirer End-to-End functionalities.&nbsp;</li><li>Metrics: Track test gaps, quality, productivity, and DORA metrics. Synthesize testing results and other measures into meaningful reports.Qualifications:</li><li>Technical credibility: Experience as a Software Engineer in Test (or similar title)&nbsp;</li><li>Excellent interpersonal and communication skills to effectively express ideas, engage in complex discussions and collaborate with a wide range of colleagues&nbsp;</li><li>Superior analytical, problem solving and planning skills with the desire to continually learn and improve&nbsp;</li><li>Self-motivated and able to manage multiple tasks simultaneously&nbsp;</li><li>Strong relationship building skills and proven ability to influence and drive delivery across a geographical distributed organization with the demonstrated ability to debate ideas/ strategies and be comfortable managing constructive conflict &nbsp;</li><li>Strong people leader exhibiting passion, enthusiasm, loyalty, and integrity through a servant leadership personification promoting the development of talented, energetic, creative, and highly dedicated team members&nbsp;</li></ul>Technical Qualifications:Extensive Experience in:&nbsp;<ul><li>Java development with frameworks such as Vert.x, Spring Boot, and Spring Batch. 2+ years of experience in developing code in Golang</li><li>Automated testing using industry common framework such as Cucumber, Karate and Serenity</li><li>Test Data Management such as production extraction, scrubbing, synching up, self-serve, backup and versioning using industry or custom tools&nbsp;&nbsp;</li><li>SQL and NOSQL databases such as Cassandra, Postgres, MongoDB and Couchbase&nbsp;&nbsp;</li><li>Microservices based architecture and containerizing using Docker</li></ul>Demonstrated Proficiency in:&nbsp;<ul><li>CI-CD tools such as Jenkins, XL-R and GitHub Actions&nbsp;</li><li>Managing test environments such as ephemeral and dynamic environments using Terraform in On-Prem/Public Cloud and distributed applications and IaaS-based environments</li><li>Performance and chaos engineering, including load, endurance, destructive, multi-data center, and data center testing&nbsp;</li></ul>Solid Understanding of:<ul><li>Payment Network and Acquirer End-to-End functionalities&nbsp;&nbsp;</li><li>DevOps technical leadership with hands-on experience with build, integration, release, deployment, and scaling&nbsp;big data tools including Spark and Lumi&nbsp;</li></ul>Familiar with most of the following tools and frameworks:<ul><li>Unit Test: Quality: JUnit, Mockito SonarQube</li><li>Test Data Management:&nbsp;Optim and any custom tools</li><li>Automation Tools: Selenium, WireMock, RestAssured, Cucumber, Karate and Serenity</li><li>Test Frameworks: TDD and BDD</li><li>Test Environment Management:&nbsp;Prometheus, ELK, Grafana, etc.</li><li>Performance: k6, JMeter, DART and Litmus Test</li><li>Knowledge in Gen AI technology to automate use cases on software development life cycle is a plus&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right American Express benefits or services.</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services.</li><li>Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service.</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.</li><li>Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.</li></ul>Minimum Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication</li><li>Proven success in a customer service call center environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based&nbsp;environment</li><li>Open Availability for scheduling</li><li>High School diploma or equivalent required. Bachelor's degree preferred; education benefits available</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional -Corporate/Small Business

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?• Pioneering the servicing of Rewards Checking and Amex Savings Accounts that will lead the way in evolving American Express servicing strategy • Provide extraordinary customer care via phone to Banking customers • Support Customer First philosophy by ensuring professional handling of customer requests • Supporting Customers with Banking transactions and funds inquiries •&nbsp;Respond and resolve customer inquiries around rewards and redemption •&nbsp;Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practicesMinimum Qualifications•&nbsp; Banking Experience •&nbsp; Minimum 2 Years of + Customer service experience with a passion for building customer loyalty •&nbsp;&nbsp;Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication •&nbsp;&nbsp;Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment •&nbsp;&nbsp;Technical proficiency to manage chats and multiple applications at the same time •&nbsp;&nbsp;Excellent written and verbal communication skills This role is hybrid at our Campus in Sunrise, Florida.Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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