field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 16 years old</li><li>High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family, partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Association which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply**Team Members who average at least 30 hours per week (or 130 hours of service per month) over a 12-month measurement period are eligible for these benefits. 5455 Blue Mound Rd Fort Worth TX 76106-1943

Whataburger

Restaurant  Porter - Unit 492

Pension Administrator The Role: Do you like to tackle problems and feel the need to constantly challenge yourself? Are you looking for a role where you have latitude to think differently and are encouraged to be constantly innovating? Do you enjoy math and Excel, and do you have the drive to be consistently improving to help participants? Under minimal supervision, the Senior Pension Administrator will be responsible for accurate and timely processing of moderate to high complexity calculations and/or transactions in a multi-client environment. They learn to execute employee information and financial transactions on several Fidelity systems within each client’s respective database. The Senior Pension Administrator interacts with many different groups within Fidelity and is a key contributor to the team environment and overall effective services provided to Fidelity’s client base. This role will use Defined Benefit specific and client specific procedures when researching and processing calculations to ensure accuracy and timeliness of all work. The Team: You will have the ability to lead many of the Strategic Initiatives throughout the DB Organization. Your decision making and ability to influence will be a major driver behind meeting the Intermediate and Long-Term Goals of the organization. You'll have the opportunity to Inspire Change and the expectation to be a key catalyst in how our organization meets the evolving needs of Our Participants and Clients! The Expertise You Have: • Bachelor’s Degree (Mathematics, Finance or Business preferred) or equivalent work experience • Defined Benefit knowledge and experience is a plus, but not required. Associates will be given training on DB and calculations which will be required to be successful in the role. The Skills You Bring: • Strong math, analytical and intuitive skills. Ability to build calculation tools • Motivated and committed to precision; positivity and “can do” work ethic • You're a great teammate, and meet individual timeliness and accuracy goals • Ability to adapt to an evolving environment • Strong organizational skills and attention to detail • High integrity and discretion to ensure the confidentiality of sensitive client data • Demonstrate initiative in solving problems and implementing solutions • Ability to work independently • Strong PC Software skills (i.e. Excel, Outlook, and Word) • Strong communications skills The Value You Deliver: • Play an integral role servicing existing and new clients in defined benefit retirement plan administration, including a full range of administrative and operational support services to a variety of defined benefit clients and plan participants in a fast paced and time critical environment • Process various types of calculations and disbursement set ups, meeting timeliness and accuracy standards • Review and triage all participant requests to determine correct resolution and routing. Manage and monitor workflows • Interpret plan rules to ensure correct calculations and disbursements. Build calculation tools. • Analyze and process transactions to ensure proper quality standards for calculations, disbursements and data updates • Contact participants to explain calculations or resolve participant/client related issues. This could be by phone or letters and forms • Support external client and internal audit requests by providing requested documentation, conducting research and answering questions as a client and plan expert • Manually calculate and review pension benefits for plan participants • Support the monthly testing of various systems upgrades and releases • Participate in special departmental projects

Fidelity TalentSource

Pension Administrator

The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.<h1>Why You’ll Love Working Here:</h1><ul><li>Competitive pay and benefits</li><li>Paid training and OEM certification support</li><li>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</li><li>Career options coast to coast through our nationwide footprint of locations</li></ul><h1>What We’re Looking For:</h1><ul><li>Valid driver’s license</li><li>A passion for cars and customer service</li></ul>Apply today and join a team that values your skills and invests in your future.<h1>What are the day-to-day responsibilities?</h1><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h1>How will I know if I am successful?</h1><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h1>What are the requirements for this job?</h1><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul>Pay starts at $17.00 per hour with advancement potential<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Entry Level Technician-AutoNation CDJR North Richland Hills-$17

<h3>Job Description:</h3>Fidelity’s Healthcare Group has launched a new Medicare business that will provide our customers with tools and advice to help them select and purchase quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans!Our Medicare Specialists are licensed health insurance professionals who have a passion for helping people navigate sophisticated decisions. They meet with our customers over the phone to assess their healthcare needs and recommend appropriate Medicare coverage. They are empathetic sales professionals and are key to helping our customers live expertly in retirement and beyond.You will help our customers navigate the complexity of Medicare and drive new revenue to the firm through the sale of commissionable Medicare insurance plans from reputable partner insurance carriers. You will have exciting engagements with customers daily and be a key contributor to our business success by uncovering our customer needs and recommending appropriate solutions.The Expertise and Skills You Bring<ul><li>A college degree is preferred but not required</li><li>An active Health Insurance License is preferred but not required</li><li>The ideal candidate will have Medicare sales experience, either as a broker or carrier representative</li><li>If you’re not already AHIP certified, we'll support you while you complete the AHIP Medicare training and work to acquire appointments with our carriers during your first month of employment</li><li>Strong interpersonal skills and a passion for helping people seek sophisticated problems</li><li>Interest in sales and a real desire to help people find solutions that are right for them</li><li>Quick learner with an openness to training and feedback</li><li>Bold and enjoy collaborating with people from different subject areas</li><li>Clear communicator with strong presentation skills</li></ul>The Value You Deliver<ul><li>Taking phone appointments with our clients and helping them find Medicare coverage that fits their health and financial needs</li><li>Answering questions from clients and confirming their eligibility for Medicare</li><li>Explaining the benefits and features of various Medicare Advantage, Medigap and Prescription Drug Plans</li><li>Delivering compliant sales presentations that abide with CMS and other applicable regulations</li><li>Enrolling clients in products that are appropriate for their personal situation</li><li>Providing feedback on our new Medicare training curriculum to improve future materials for future hires</li><li>Partnering with our team to build and grow a new Fidelity business that could impact millions of Americans!</li></ul>The base salary range for this position is $58,000-$132,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Sales

Fidelity Investments

Medicare Advisor

<h3>Job Description:</h3>Onboarding and Implementation Manager Note: Fidelity is not providing immigration sponsorship for this positionThe Role Fidelity Private Shares is seeking an energetic, analytical individual to join our client services team as an Onboarding and Implementation Manager. In this role, you will be the first touchpoint for our customers after they’ve signed on. Your job is to bring their onboarding journey to life—making it simple, engaging, and impactful. You’ll play a huge role in shaping their first impression of FPS and setting the client up for long-term success. You will also work cross-functionally with Sales, Product, and Development teams to identify opportunities to optimize the onboarding process. Primary responsibilities include: <ul><li>End-to-end implementation – Manage and execute new client implementations of Fidelity Private Shares from start to finish, reviewing and organizing their legacy equity management data for import into the FPS platform. </li></ul><ul><li>Simplify Complexity – Explain technical concepts clearly to users with varying levels of experience </li></ul><ul><li>Improve Customer Satisfaction – Contribute to an exceptional experience by resolving onboarding challenges and helping users hit the ground running. </li></ul><ul><li>Handle Escalations – Confidently manage and de-escalate onboarding issues when needed, always aiming for a positive outcome. </li></ul><ul><li>Meet Key Metrics – Achieve KPIs focused on time to onboard, CSAT, efficiency, and customer activation milestones. </li></ul><ul><li>Collaborate across teams – Identify ways to optimize the onboarding process, remove friction points and shorten the time that our clients spend in onboarding. </li></ul>The Expertise and Skills You Bring <ul><li>3-5 years of experience owning end-to-end implementations for a B2B SaaS product. </li></ul><ul><li>Familiarity with the subject matter or the functionality of equity management platforms is preferred. </li></ul><ul><li>Strong Excel skills are essential. </li></ul><ul><li>Excellent verbal and written communication skills and comfort with client communication is essential. </li></ul><ul><li>Builder mindset. Ability to think critically about existing processes and propose opportunities for improvement. </li></ul>The Team Fidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity’s robust financial wellness offerings. Our client services team is known among our competitors for providing exceptional customer service. We are a small, collaborative team who thrive on teamwork, open communication, positivity, and going above and beyond in service of our customers. The base salary range for this position is $79,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Client Service

Onboarding and Implementation Manager

<h3>Job Description:</h3>The RoleDo you find fulfillment in helping others succeed? Are you interested in joining a dynamic team focused on increasing associate knowledge and skills, driving culture and impacting broader organizational goals? In partnership with the Fidelity Intermediary Investment Client Group Sales Team, this role is essential in identifying and deploying learning solutions to help build a stronger sales team. You will lead and facilitate onboarding programs, reinforcement trainings, sales process trainings, technology releases, product launches etc.Industry knowledge &amp; investment sophistication will be critical as you will train our distribution organization to sell and market a full range of investment products and services to financial advisors in the advisor marketplace. You will also be responsible for reinforcement training of existing knowledge and skills in addition to acting as a subject matter expert on curriculum topics and will assist with instructional design as needed.The Expertise and Skills You Bring<ul><li>3-5 years of financial services and client facing sales experience </li><li>Bachelor’s degree</li><li>FINRA Series 7 and 63 required or obtained within 90 days</li><li>Working knowledge of B2B Wholesaling</li><li>The ability to facilitate sales training, work autonomously and lead projects</li><li>Strong communication skills - written, verbal and formal presentation</li><li>Significant product, industry and market knowledge</li><li>Comfortable with technology (Salesforce, Morningstar, Allego, etc.)</li><li>The ability to coordinate multiple tasks with tight time constraints</li><li>Willingness to pitch in and help to drive success across the organization</li><li>Ability to be innovative, highly organized and can prioritize</li><li>Deliver and receive feedback in order to positively affect behavior</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamThe Learning and Enablement team is instrumental in ensuring that the Fidelity Intermediary Investment Client Group has the knowledge and skills necessary to execute on the goals set forth by the business. Our primary focus is supporting the organization from a sales training perspective. Our ability to anticipate business needs and build scalable solutions to enable our sales and relationship management teams is what sets our team apart. <h3>Certifications:</h3>Series 63 - FINRA, Series 7 - FINRA<h3>Category:</h3>TrainingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Facilitator, IICG

<h3>Job Description:</h3>Senior Executive AssistantThe RoleThis is an outstanding opportunity for an experienced administrative professional who has a passion to learn and pitch in wherever needed. This role requires both strong organizational and process skills related to your administrative duties, as well as creativity and resourcefulness related to solving problems in support of aligned leader and teams.The Expertise and Skills You Bring· A bachelor's degree preferred, or secretarial certificate/ related work experience.· 3+ years of relevant experience preferably in a professional office environment· Effective time management skills, with ability to prioritize and balance multiple tasks simultaneously, reacting and thinking quickly while cutting through ambiguity.· Ability to be proactive and communicate effectively with all levels of Fidelity.· Possess strong Microsoft Office software experience and have the aptitude to learn new technology quickly.· Experience with driving process improvements and demonstrate creativity in solving them.· You have unrivaled attention to detail and consistent delivery of the highest quality of work.· Strong collaboration skills and enjoy working with a diverse, high performing team.The Value You Deliver· Assist assigned leaders with daily schedule, calendars, meetings, travel, and expenses.· Handling updates to organizational headcount charts, performance, scorecards, communication and other materials as needed.· Creating and updating Microsoft Office suite of documents (e.g. Word, Excel, PowerPoint, Visio etc.) as needed.· Communicating as liaison with other internal departments.· Coordinating meetings internally and externally, preparation of agenda, meeting facilities and distribution of materials.· Provide support for onsite visits and events in coordination with aligned teams.· Knowledge Librarian for internal user procedure documents· Perform project related duties as needed<h3>Certifications:</h3><h3>Category:</h3>AdministrationMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Executive Assistant

<h3>Job Description:</h3>The RoleAre you a hardworking analyst who thrives in a collaborative fast paced environment? If so, come continue to build your career with us!We are looking for a Senior Performance and Attribution Analyst, who will support multiple types of investment performance analytics including security selection, market selection, asset allocation, and risk for a broad range of Fidelity Portfolios. The Senior Analyst will respond to inquiries from the investment staff and senior leaders about attribution results and will collaborate with index, accounting, and advisor analytics data teams for attribution data needs. You will participate in new product development initiatives with advisors and the investment product groups to ensure attribution requirements are met when new strategies come to market. You will facilitate discussions with the technology team and other business partners to define requirements for each product launch or fund structure change and ensure investment strategies are properly handled within the Performance Attribution System. This role is also responsible for the attribution calculations across the various asset classes as well as interacting with and educating the investment staff, their support staff, and senior leadership on attribution reporting across all asset classes.The Value You Deliver<ul><li>Delivering accurate and timely reporting on investment performance and attribution to all of Fidelity’s advisors.</li><li>Compiling, analyzing, and validating attribution results that are distributed across the organization and externally</li><li>Analyzing and interpreting portfolio performance and identifying the factors impacting performance such as industry, market cap, security selection, or other market factors</li><li>Creating customized analyses for response to adhoc inquiries from portfolio managers and senior leaders</li><li>Supporting and taking ownership of attribution data quality and integrity</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree with 3-5 years of experience in finance, accounting, or related field </li><li>Fund accounting or performance attribution</li><li>Interest in mutual fund performance, attribution, and/or multi-asset class investment strategies </li><li>Interest in equity markets, ETFs, derivatives, asset allocation, investment vehicles, and portfolio construction</li><li>Strong Microsoft office skills required (Excel, Word, PowerPoint)</li><li>Your attention to detail and ability to excel in a fast-paced environment</li><li>Your market knowledge and skill with investment performance computations</li><li>Your ability to problem solve complex data issues and effectively communicate to internal clients</li><li>Your use of sound judgment to recognize and resolve systematic issues relating to reporting cycles </li><li>Your collaborative approach to problem solving and ability to manage expectations of high-profile clients</li><li>Your ability to collaborate with team members, lead team discussions, and present operational improvement ideas</li></ul>Note: Fidelity is not providing immigration sponsorship for this position.The TeamThe Performance, Attribution, and Product Disclosure team responds to investment staff inquiries and supports their information needs with respect to portfolio attribution. The group is responsible for monitoring portfolio, index, and third-party data and validation of portfolio level attribution results. Analysts review fund and holdings level activity to then compile, research, and validate attribution results. This ensures quality of attribution results for internal clients and downstream deliverables. The team produces daily, periodic (Monthly/Quarterly), and adhoc attribution reports that decompose portfolio returns on an absolute and relative basis. These results are used in marketing material, public reporting, and portfolio management. The team provides adhoc performance and attribution analysis to the investment staff and senior leaders.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Performance and Attribution Analyst

<h3>Job Description:</h3>Client Service ManagerNote: Fidelity is not providing immigration sponsorship for this positionThe RoleFidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. In this role, you will deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills. The primary responsibility of this role is supporting users of the Fidelity Private Shares (FPS) platform—through inbound support tickets, our self-help library, and other educational materials. Primary responsibilities include:<ul><li>Engage with customers to resolve issues that come through as support tickets to our team</li><li>Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems</li><li>Craft well written, tailored communications to help customers resolve their issues</li><li>Serve as a trusted advisor with an open, caring and approachable style of working</li><li>Manage multiple competing priorities to achieve results for every customer</li><li>Collaborate with cross-functional teams to identify and implement product and process improvements that enhance the client experience.</li><li>Meet Key Metrics – Achieve KPIs focused on time to respond, number of touches, CSAT, etc.</li></ul>The Expertise and Skills You Bring<ul><li>Candidates should have 3-5 years of experience supporting customers in a B2B SaaS company. No legal or technical experience is required, although familiarity with the subject matter or equity management platforms is preferred.</li><li>Excellent verbal and written communication skills and comfort with client communication is essential</li><li>Passionate about creative problem solving for customers and end users</li><li>Self-motivated, eager to learn and thrive in a collaborative environment</li><li>Customer obsessed and passionate about providing the best support to customers who are scaling their businesses </li><li>Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product.</li></ul>The TeamFidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity’s robust financial wellness offerings. Our client services team is known among our competitors for providing exceptional customer service. We are a small, collaborative team who thrive on teamwork, open communication, positivity, and going above and beyond in service of our customers.The base salary range for this position is $66,000-125,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Client Service

625 Jobs in Westlake, TX, USA