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Title: Accounts Receivable Manager
POSITION SUMMARY The Accounts Receivable Manager is responsible for the prompt billing and collection of customer invoices.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Process full-cycle A/R transactions. Manage the daily workflow of department operations related to A/R and collection processes, overseeing a small team of accounting support staff. Monitor and analyze the College’s daily cash position to cover cash commitments and assist in the execution of the daily cash management duties. Manage the A/R monthly close process, including reconciliation of A/R sub-ledger to GL, preparation of A/R schedules and reporting of revenue and reconciliation to GL. Assess the College’s reserve for doubtful accounts, adjusting the reserve as necessary to ensure reserve is GAAP compliant. Report, reconcile and analyze A/R accounts with significant outstanding balances on a monthly basis and initiate collections and refunds. Oversee account collections in accordance with College policy.
Promptly track, post and reconcile all forms of customer payments, including EFT, checks and credit cards. Communicate with internal and external parties to verify accuracy of charges, correct billing errors and resolve complaints. Perform daily TouchNet related bill payment/banking activities. Upload positive banking files to operating banks and record incoming ACH files. Complete IRS Form 1098-T student tax reporting. Run and review system reports and conduct comprehensive quality checks to ensure accuracy of billed services and resolve billing/payment discrepancies or irregularities. Provide daily, weekly and monthly A/R reports to upper management. Work with other departments to resolve A/R and credit needs and develop appropriate A/R reports. Escalate complex problems to Director in a timely manner. May serve as the acting Director during the Director’s absence.
REQUIRED QUALIFICATIONS Bachelor’s degree
Two (2) years’ related experience
Must be bondable
PREFERRED QUALIFICATIONS Prior experience in a higher education setting
Familiarity with Ellucian/Banner finance software
Experience in A/R, A/P or cash applications
KNOWLEDGE, SKILLS AND ABILITIES Ability to apply accounting principles to routine transactions. Ability to delegate tasks and manage department workflows. Ability to work independently with minimal supervision. Effective fact-based decision-making and problem-solving skills. Ability to maintain confidentiality. Ability to balance competing priorities and juggle multiple assignments simultaneously. Ability to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external. Intermediate computer skills required, including proficiency with spreadsheet, word processing and cash receipting/accounting applications. Ability to identify and implement necessary workflows or controls to increase efficiency and improve standard reporting.
Open Until Filled: Yes
Rate of Pay: $53,420.00 - $66,774.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Motlow State Community College


      Accounts Receivable Manager
    

Title: Temporary- Custodian
Institution:&nbsp;Volunteer State Community College
Job Summary:
Assists with the operations and functions of the Department of Plant Operations primarily to keep buildings and surrounding areas clean.
Job Duties:
Performs routine cleaning tasks, such as mopping, vacuuming carpets, dusting, assists in moving and arranging of furniture and equipment. Cleans interior glass, wall partitions and interior and exterior windows. Removes disposable waste materials from buildings and premises; recycles per VSCC Recycling Guidelines. Performs primary daily functions of cleaning and restocking supplies in classrooms, restrooms, offices, public areas and supply areas. Ensures proper care, use, and performs routine maintenance on equipment and supplies; promotes continuous improvement of workplace safety and good environmental practices. Perform routine floor care to hard surface and carpeted floors. Routinely completes setups for events/meetings. Works well with other custodians toward the timely accomplishment of group projects and team set-ups. Other duties as assigned.&nbsp;
Preferred Qualifications:
High School diploma or GED equivalent. 3 months of related experience.
Knowledge, Skills, and Abilities:
Ability to properly operate and maintain custodial equipment. Ability to correctly use/administer chemicals and supplies. Ability to understand written and verbal communications. Ability to understand, follow, and enforce safety procedures to include disposal procedures of hazardous materials. Ability to lift and manipulate heavy objects up to 50 lbs. Ability to operate a computer in order to fill out timesheets and perform other required Safety and Human Resource training.
Pay Rate: $16.00 per hour
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.
Work Hours: Part-time. Hours may vary depending on need.


      Temporary- Custodian
    

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.<h4>Essential Functions/Responsibilities</h4>Sales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Operational Standards<ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Leasing Consultant

Title: Maintenance Associate
Institution:&nbsp;Volunteer State Community College
Job Summary:
To perform a variety of skilled maintenance tasks and repairs to ensure a smoothly run campus and learning environment.
Job Duties:
Install electrical conduit, wiring, switching devices, controls, outlets, fixtures, motors, and other similar equipment. Perform plumbing to include assembling, installing, repairing; pipes, fittings, and fixtures of heating, water, and sewer systems, opening clogged drains. Perform carpenter duties which include the alteration, repair, and maintenance of buildings, floors, roofs, stairways, partitions, doors, windows, scaffolding forms, wood fixtures and furniture. Maintain tools in a clean and working condition and observe safety procedures when using tools. Complete furniture moves to include event set-ups/break-downs Maintain building appearance and cleanliness of buildings and grounds. Other duties as assigned.&nbsp;
Minimum Qualifications:
High school diploma or GED equivalent. 
Preferred Qualifications:
One year of related experience.
Knowledge, Skills, and Abilities:
Knowledge of carpentry tools, electrical, plumbing, and other maintenance practices. Knowledge of occupational hazards and safety precautions. 
Pay Rate: $34,736 - $41,684 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.
Work Hours: 1:00 p.m. - 9:30 p.m. Monday - Friday.


      Maintenance Associate
    

Title: Data Engineer
Institution:&nbsp;Volunteer State Community College
Job Summary:
The Data Engineer is responsible for designing, building, and maintaining data pipelines to ensure seamless data flow and integration. This position leverages tool such as Python, SQL, and Delta Lake within the Microsoft Fabric Ecosystem to acquire, transform, and manage data from source systems like Ellucian Banner as well as external APIs. The Data Engineer ensures data is effectively structured, reliable, and optimized to support college-wide data needs and various strategic initiatives. Working extensively with enterprise systems and emerging data technologies, the Data Engineer creates a robust foundation for the college’s data ecosystem and may explore advanced techniques to enhance data reliability and scalability. Utilize expertise in data Lakehouse management, data pipeline creation/support, and analytical reporting skills. This position will acquire and analyze data from various internal and external sources, designing a cloud-based data platform for analytics and business intelligence, providing consistent and reliable data to our Business Intelligence Analysts and the campus community at large. In addition, the Data Engineer will work with the President’s Office supporting Project Management efforts.
Job Duties:
Supervise staff, assigns projects, monitors and evaluates performance, and provides training. Use Python and SQL to extract and integrate data from Ellucian Banner and external APIs, ensuring seamless data flow into the Microsoft Fabric Lakehouse solution. Design, develop, and deploy high-performance Python-based data pipelines for structured, semi-structured, and unstructured data. Implement performance tuning techniques to improve data engineering workloads. Work with Microsoft Azure and Fabric cloud services to design and implement robust cloud data architectures. Ensure the security and compliance of data products through the implementation of appropriate controls and data governance best practices. Partner with college faculty and staff (data analysts, stakeholders, and other IT-engineers) to identify data needs and deliver tailored data solutions. Design and maintain reporting dashboards and visualizations to track key performance indicators for various college initiatives. Assist the President of the College with Project Management to ensure presidential initiatives are completed in a timely and efficient manner. Create and maintain scripts and reports to facilitate the rapid completion of federally required surveys, such as IPEDS. Perform data collection assignments including data retrieval/collection and reporting for faculty and staff requestors. Other duties as assigned.&nbsp;
Minimum Qualifications:
Associate’s degree and three years of related experience OR Bachelor’s degree and one year of related experience. Experience in computer programming with Python and SQL. Microsoft Fabric Analytics Engineer Associate Certification. Microsoft Power BI Data Analyst Associate Certification.
Preferred Qualifications:
Datacamp Data Engineer Associate Certification. Datacamp SQL Associate Certification. CompTIA A+ Certification. CompTIA Network+ Certification. CompTIA Project + Certification. Technical experience with Ellucian Banner. Experience in higher education.
Knowledge, Skills, and Abilities:
Knowledge of various programming languages such as Python and SQL. Knowledge of data visualization and reporting tools such as Power BI, Tableau, and Looker. Knowledge of Data Transformation tools such as Polars, Pandas/NumPy, Apache Spark, dbt, etc. Knowledge of Delta Lake features like time travel, schema enforcement, or ETL optimization. Knowledge of cloud data ecosystems such as Microsoft Fabric, AWS Data Lake, Databricks, Google Data Lake, and Snowflake. Knowledge of data orchestration tools such as Apache Airflow, Azure Data Factory/Fabric Data Factory, and Google Cloud Composer. Strong understanding of REST API concepts. Familiarity with Java, Scala, and Rust is a plus. Ability to write shell scripts using languages such as PowerShell or bash to automate data refreshes effectively. Ability to handle multiple tasks simultaneously and meet deadlines. Ability to restructure transactional data into meaningful data models, such as star schemas. Must be detail-oriented, highly organized, and self-motivated. Ability to restructure transactional data into meaningful data models, such as star schemas. Must be detail-oriented, highly organized, and self-motivated.
Pay Rate: $62,385 - $77,981 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Data Engineer
    

Title: Temporary - Peer Advisor, ESOL Connect
POSITION SUMMARY ESOL Connect is a peer advising initiative within the Student Success Center that engages former high-achieving English for Speakers of Other Languages (ESOL) students to serve as Peer Advisors. In this role advisors provide one-on-one support to a small caseload of up to 15 students per term, offering guidance on coursework, campus resources, and overall college navigation.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Conduct monthly one-on-one check-ins with advisees. Design and lead monthly student workshops. Motivate students to set and achieve academic goals. Encourage academic success and foster student engagement. Maintain clear, professional, and timely communication. Participate in required training sessions.
REQUIRED QUALIFICATIONS Current NSCC student
Have completed ESOL courses or enrolled in the last semester of ESOL classes.
PREFERRED QUALIFICATIONS GPA of 2.5 or higher
KNOWLEDGE, SKILLS AND ABILITIES Familiarity with Microsoft Office applications. Strong interpersonal and communication skills. Demonstrated professionalism, including punctuality, reliability, and active listening. Enthusiasm for supporting the mission and community of Nashville State Community College. Commitment to helping peers connect with the college community, set goals, and make progress towards degree completion. Passion for peer mentorship, and student success. Ability to maintain confidentiality and demonstrate cultural sensitivity.
Open Until Filled: Yes
Rate of Pay: $15.00 per hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.


      Temporary - Peer Advisor, ESOL Connect
    

Title: Instructor of Criminal Justice 9/10 Month (Temporary)
Institution:&nbsp;Volunteer State Community College
Job Summary:&nbsp;
This position is responsible for delivering quality instruction in multiple instructional delivery formats and participating in evaluation of student learning and assessment of course and program outcomes. Faculty will participate in service activities to support the College’s mission.
Job Duties:
Within a minimum workweek of 37.5 hours, faculty are generally expected to teach 15 semester credit hours and hold additional in-person and virtual office hours as defined in College policy. Faculty will teach a total 28-32 semester credit hours across Fall and Spring semesters. Teach evening, weekend, off-campus, dual enrollment, and distance-based courses as required. Provide appropriate and effective instruction. Create and contribute to a supportive learning environment for students within and beyond the classroom. Actively participate in development, evaluation, and review of program and curriculum, including assisting with or leading affiliation and accreditation efforts as applicable. Attend to administrative duties, including completion of required College trainings and timely submission of attendance reporting, progress reports, grades, survey responses and other required information. Contribute to College service, including Student-Focused Service and Mentorship (advising, career services, student organization sponsorship, etc.) and committee, taskforce, and project work at the College, division, and department level. Support student recruitment and retention efforts as appropriate. Engage in regular professional development around pedagogy and maintain up-to-date subject-matter expertise; support a culture of lifelong learning. Comply with all College and TBR policies and guidelines. Other duties as assigned.&nbsp;
Minimum Qualifications:
Master’s degree in Criminal Justice, Forensics, Corrections, Criminal Justice Administration, Forensics Administration, or Corrections Administration from an accredited institution or a Master’s degree plus 18 graduate hours in Criminal Justice from an accredited institution. Candidates who possess a Master’s degree from an accredited institution and/or a Juris Doctor (JD) from an accredited institution and have outstanding experience in criminal justice and demonstrated contributions to the teaching discipline may be considered. 
Preferred Qualifications:
Collegiate-level teaching experience.
Knowledge, Skills, and Abilities:
Knowledge and/or experience delivering effective instruction in a variety of formats, including asynchronous online, traditional on-ground, hybrid. Ability to use a learning management system for course delivery and maintenance of course records. Ability to communicate effectively and work cooperatively with a diverse faculty, staff, and student population. Proficient in Microsoft Office applications and any technologies or software pertinent to the subject area of instruction.
Pay Rate: $41,297 - $51,618 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.
This is a one semester full-time temporary appointment for Spring 2026.


      Instructor of Criminal Justice 9/10 Month (Temporary)
    

Title: Senior Director of Student Success
Institution:&nbsp;Volunteer State Community College
Job Summary:
This position provides strategic leadership, program development, and operational oversight for key departments supporting student engagement, persistence, and completion. This role is responsible for advancing a coordinated student success agenda with a particular focus on adult learners and veteran affairs, career readiness, academic advising, and support for first-generation students. This position also leads the coordination of new student orientation, as well as high-impact engagement and retention aligned with institutional goals. This position plays a central role in translating broad student success strategy into actionable programs and services, ensuring an integrated and data-informed approach across multiple functional areas.
Job Duties:
Provide leadership, direction, coaching, mentoring, and oversight for Advising, Adult Learners and Veterans Affairs, and Career Services. Lead the development and execution of a comprehensive new student onboarding experience—including orientation, welcome week, and spirit week—by providing strategic direction and coordinating institution-wide efforts in collaboration with campus stakeholders; lead an orientation planning work group to ensure a seamless transition for all new students and alignment with broader student success strategies. Serve as the point person for guiding the College’s initiatives to support first-generation student success (First-Gen Forward, first generation student celebrations, etc.), including the development of a work group to assist with executing all first-generation student initiatives. Conduct regular performance evaluations of direct reports which provides an environment of coaching and mentoring to maintain top performance and address any areas of improvement as they arise. Work to establish long-term student success goals and strategies. Collaborate with academic departments to identify and address barriers to student success, including course availability, prerequisite sequencing, and major-specific advising needs. Oversee the design, delivery, and assessment of programs that promote student success, retention, and academic success; utilize data to assess program effectiveness and inform continuous improvement. Foster a collaborative, student-centered programmatic and service delivery culture. Collaborate with Research, Assessment and Special Initiatives and academic partners to monitor student progress and develop proactive interventions. Ensure that Advising, Adult Learners and Veteran Affairs, and Career Services are aligned with retention and completion goals. Serve as a liaison to academic departments, faculty, and other administrative units to promote coordinated student success programs and services. Partner with departments considered to be in the area of Enrollment Services, Financial Aid, and Academic Affairs to support integrated student pathways. Other duties as assigned.&nbsp;
Minimum Qualifications:
Master’s degree. Four years of related experience. Progressive supervisory and leadership experience managing staff. 
Preferred Qualifications:
Master’s degree in Higher Education, Student Affairs, Counseling, or a related field. Experience with the student success function or related programmatic areas. Knowledge of best practices specific to first-generation students and new student onboarding initiatives. Demonstrated ability to use data and assessment to inform decision-making and improve student outcomes.
Knowledge, Skills, and Abilities:
Knowledge of student success initiatives and best practices. Must be a willing advocate of the mission of the college. Strong leadership and team management skills, including the ability to support and empower advising staff. Excellent communication and conflict resolution skills to facilitate collaboration between advisors, faculty, and administrators. Ability to develop and implement innovative advising models and processes. Understanding of student development theory and support strategies. Proficiency in technology integration to enhance student support (e.g., Slate, Banner, Teams for communication). Experience with data collection, analysis, and reporting. Data-driven decision-making skills to assess and improve student support effectiveness. Commitment to student success.
Pay Rate: $68,434 - $85,542 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Senior Director of Student Success
    

Title: Assistant Vice President for Student Success
Institution:&nbsp;Volunteer State Community College
Job Summary:
This position is responsible for providing leadership, direction, planning, coordination, general supervision, coaching and evaluation for the programs/departments within Student Services that are considered part of enrollment services and student success which exist to identify the needs of students as they progress from application to completion. This position directly supervises and provides oversight management for Financial Aid, Testing, and the Senior Director of Student Success. A primary objective of this position is to ensure that all student populations are served well through utilizing best practices by working with all areas of the college collaboratively to identify and address and mitigate for barriers in the areas of enrollment, retention, persistence, completion, and transfer. This position will also support the Vice President in developing and executing well-planned strategies and tactics to reach the institutional enrollment goals and with overall management of the Division while working closely with other areas, including regional campuses to ascertain service gaps in the student life cycle, and to eliminate those challenges.
Job Duties:
Provide leadership, direction, coaching, and mentoring support for the Student Success area, with specific supervision over Financial Aid, Testing, and the Senior Director for Student Success. Provide strategic direction related the Strategic Enrollment Management Plan and the College Strategic Plan to increase enrollment and improve student success. Identifies areas for growth and improvement within areas of responsibility by staying current with research, best practices, and by continually evaluating internal practices and business processes, and changes in the environment and student needs. Develop and analyze risk indicators of incoming and continuing students that will impact retention, persistence, and graduation rates with the intention of increasing those rates through strategies developed to improve student engagement, services, and programming. Create and maintain a comprehensive assessment and learning outcomes plan, ensuring that all student success initiatives, programs, and interventions are systematically evaluated for effectiveness; utilize the assessment results to drive continuous improvement, and demonstrate the impact of student support services on enrollment, persistence, retention, and completion outcomes. Work with regional campus leadership, assist in the development of specific enrollment and student success strategies and tactics related to the regional campuses and the student demographic they serve, to achieve prescribed enrollment and student success goals. Work with the Office of Financial Aid, develop and maintain strategies to assist students with funding their higher education pursuits while maintaining satisfactory academic progress. This also includes working closely with the Volunteer State Community College Foundation to ensure that students are provided with opportunities for funding when and as needed. Provide guidance to the Senior Director of Student Success as it relates to new student orientation for general and specialized populations. Partner with Academic Affairs to promote and support the first-year experience program which leads students through the transition to college from high school or other milestone or circumstance that will teach students how to access college resources needed to be successful and how to transition from a community college to a four-year university setting or to a work environment. Oversee persistence, retention, and completion initiatives (i.e., Early Alert program) which are developed and maintained using historical and current data as well as best practices research, that provide the necessary intervention, service, and support for students in a timely manner which aids and encourages students to graduation or transfer. Work closely with Marketing, Communications, and Media Services to ensure short- and long-term marketing strategies align with enrollment and student success goals, the college’s strategic plan and the mission of the college which will assist in the development of communication strategies for a variety of market segments to address prospective and current students. Review and update regularly, in consultation with senior leadership and using appropriate data sources, the Strategic Enrollment Management Plan, ensuring that it aligns with the Strategic Marketing Plan, the College’s Strategic Plan and the mission of the College while adhering to the principles of equity and diversity. Assist the Vice President with the development of the annual Division of Student Services budget, and development, implementation, and monitoring of the Continuous Improvement Plans, especially those related to the areas directly supervised but also related to division and college wide planning. Other duties as assigned.
Minimum Qualifications:
Master’s Degree. Five years of related experience. Progressive supervisory and leadership experience managing staff.
Preferred Qualifications:
An earned Doctorate from a regionally accredited college or university. Higher education experience. Student Services experience. 
Knowledge, Skills, and Abilities:
Must be a willing advocate of the mission of the college. Must have strong leadership, human relations, and communications skills, including effective public speaking skills. Strong computer skills to include proficiency in Microsoft Office products, ERP solutions, and other related software. Excellent organization skills along with being detailed oriented. Thorough understanding of enrollment management models and processes. Database management, statistical data interpretation, and application of state-of-the art information technology as applied to enrollment management practices and programs.
Pay Rate: $75,057 - $93,821 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Assistant Vice President for Student Success
    

Title: Temporary - Administrative Assistant
POSITION SUMMARY This position supports the Office of High School Initiatives &amp; Dual Enrollment by processing paperwork, managing digital records, and handling student documentation essential to dual enrollment operations.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Process and organize dual enrollment forms, grant applications, and student paperwork. Maintain and update digital student records and tracking systems. Communicate with high school partners to collect required documentation. Assist with document scanning, filing, and electronic uploads. Provide general office support, including printing, copying, and responding to routine emails. Assist with special projects and events related to high school partnerships.
REQUIRED QUALIFICATIONS High school diploma or equivalent
Proficiency with Microsoft Office Suite and comfort working with databases or student information systems
PREFERRED QUALIFICATIONS Experience working in a college, K-12, or education-related environment
Familiarity with Dual Enrollment, high school-to-college transition processes, and grant/scholarship documentation
Knowledge of student information systems such as Banner, SLATE, or D2L
Bilingual fluency in English and Arabic or Spanish
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of general office procedures, digital file management, and recordkeeping practices. Strong organizational, communication and interpersonal skills. Detail-oriented with the ability to manage multiple tasks and meet deadlines. Ability to handle confidential information with discretion and exercise sound judgement. Ability to work independently and collaboratively in a fast-paced environment.
Open Until Filled: Yes
Rate of Pay: $18.00 - $21.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

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