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The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants. Reports to: (General) Community Manager has primary authority and works with the Assistant Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Assistant Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences </li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc. </li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. &nbsp;Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure) </li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Mill Creek Residential

Assistant Community Manager - The Uptown

The objective of the Business Intelligence (BI) Architect is to support the Corporate Finance Group in its role of providing critical financial planning, reporting and analysis to Mill Creek Residential Trust (“MCRT”) management through the collaborative design, implementation and management of effective, scalable enterprise systemand data modeling solutions.<h4>Essential Functions/Responsibilities</h4><ul><li>Design and implement technology solutions that support real estate finance and company planning, reporting and analysis activities, ensuring data is accessible, secure, and reliable.&nbsp;</li><li>Lead the evaluation, selection and implementation process on behalf of Corporate Finance for enterprise solutions for and technologies that support critical business processes.</li><li>Perform project management of business-critical company real estate finance initiatives; lead cross-functional group discussions, drive idea-sharing, requirements definition, and project timelines and execution.</li><li>Ability to transform data into actionable insights that drive decision-making in support of business objectives.</li><li>Architect the real estate finance systems and supporting processes for data extraction and visualization for the timely, efficient and accurate delivery of data to consumers.</li><li>Understand the company`s modeling framework and underlying business planning framework and support continuous improvement.</li><li>Implement change management and documentation to ensure auditability, knowledge transfer and maintainability of processes and solutions.</li></ul><h4>Education and/or Experience</h4><ul><li>Bachelor’s degree in Computer and Information Sciences or related major required.</li><li>5-10 years’ experience</li></ul> <h4>Skills/Specialized Knowledge</h4><ul><li>Ideal candidate would have proficiency in Vena Solutions, Power BI or Tableau, Azure, Microsoft SQL, Microsoft Office</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyFinance &amp; AccountingJobFunctionOverheadPayTypeSalary

Business Intelligence Architect-Boca Raton, FL

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.Essential Functions/ResponsibilitiesSales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Operational Standards<ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul>Skills/Specialized Knowledge<ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Leasing Consultant - Modera Frisco Square

Leasing Consultant - Modera Kierland

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.<h4>Essential Functions/Responsibilities</h4>Financial Performance<ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul>Sales and Marketing<ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul>Operating Standards<ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.&nbsp; Inspect what you expect.</li><li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3-5 years of multi-family or related property management experience or equivalent experience</li><li>2 years supervisory experience</li><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeSalary

Community Manager - Modera Kierland

Leasing Consultant - Modera Loso

 Leasing Consultant - Modera Riverview

At Mill Creek Residential, “great” is our starting point. &nbsp;Wonderful and creative things happen when we work hard, smart and together.&nbsp; The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.&nbsp;Essential Functions/ResponsibilitiesFinancial Performance • &nbsp; &nbsp;Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.&nbsp; • &nbsp; &nbsp;Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value • &nbsp; &nbsp;Oversee pricing and occupancy strategies • &nbsp; &nbsp;Assist in preparation of community budget • &nbsp; &nbsp;Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations • &nbsp; &nbsp;Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels • &nbsp; &nbsp;Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards • &nbsp; &nbsp;Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction • &nbsp; &nbsp;Address and complete all other duties as assignedSales and Marketing • &nbsp; &nbsp;Oversee sales, lease renewals, move-in and move-out process • &nbsp; &nbsp;Oversee administration and completion of the resident renewal program, move-in and move out process • &nbsp; &nbsp;Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors&nbsp; • &nbsp; &nbsp;Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly • &nbsp; &nbsp;Participate in Revenue Management calls when applicable • &nbsp; &nbsp;Address and complete all other duties as assignedOperating Standards • &nbsp; &nbsp;Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. &nbsp;Inspect what you expect.&nbsp; • &nbsp; &nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations • &nbsp; &nbsp;Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level • &nbsp; &nbsp;Partnering with Service Manager, recommend capital improvements for community • &nbsp; &nbsp;Manage contracts with 3rd party service providers • &nbsp; &nbsp;Address and complete all other duties as assigned • &nbsp; &nbsp;Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communitiesAssociate Management and Development • &nbsp; &nbsp;Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations • &nbsp; &nbsp;Empower, engage and develop associates to achieve great performance and desired business outcomes.&nbsp; • &nbsp; &nbsp;Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members • &nbsp; &nbsp;Manage performance of subordinates. &nbsp;Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates • &nbsp; &nbsp;Support associate development. &nbsp;Provide targeted training and growth opportunities • &nbsp; &nbsp;Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto • &nbsp; &nbsp;Address and complete all other duties as assignedEducation and/or Experience • &nbsp; &nbsp;High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred&nbsp; • &nbsp; &nbsp;3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience • &nbsp; &nbsp;2 years supervisory experience&nbsp; • &nbsp; &nbsp;Commitment to, and passion for, providing outstanding customer service • &nbsp; &nbsp;Strong communication skills (written and verbal)Skills/Specialized Knowledge • &nbsp; &nbsp;Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing • &nbsp; &nbsp;Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management • &nbsp; &nbsp;Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes • &nbsp; &nbsp;Supervise subordinates and provide feedback and coaching resulting in improved performance • &nbsp; &nbsp;Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper • &nbsp; &nbsp;Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication • &nbsp; &nbsp;Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software • &nbsp; &nbsp;Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division • &nbsp; &nbsp;Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices • &nbsp; &nbsp;Capable of travelling between two or more communities, if necessary • &nbsp; &nbsp;Report to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of Joining the Mill Creek Team • Competitive compensation • Comprehensive medical, dental, and vision • Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance • 401(k) with employer matching • Paid time off benefits: vacation, sick time, holidaysJobFamilyProperty Management - Onsite: Single Family RentalJobFunctionNon OverHeadPayTypeSalary

Community Manager - SFR - Amavi Celina

Leasing Consultant - Modera Six Pines

At Mill Creek Residential, “great” is our starting point. Wonderful and creative things happen when we work hard, smart and together. The Community Manager – Unassigned position is based upon an amalgam of the Sr. Community Manager, Community Manager, and Assistant Community Manager job descriptions. &nbsp;This position drives financial performance, operational and leasing excellence, and delivers outstanding customer service while working at multiple communities throughout a portfolio. This associate also provides leadership and management for the community operations and maintenance teams, specifically for identified stretches of time in an effort to assist the permanent community team members through brief periods of short-staffing levels or when a Community Manager or Assistant Community Manager is not in the office fulfilling those roles. &nbsp;The associate should expect to be traveling every week worked throughout the year. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. &nbsp; The role will be considered for any/all communities within the given portfolio, and may be called upon to work outside of the designated portfolio if need arises and schedules permit. &nbsp;Communities operating at all points in the lifecycle from Lease-Up to Disposition should be expected and prior experience working with various community types and status is preferred. &nbsp;This may include large communities up to/exceeding 500 units, communities with a high degree of difficulty, lease-up or renovations, Due Diligence assistance and/or multi-site responsibility. The Community Manager - Unassigned may also function as part of expanded work groups when necessary. Reports to: This position reports to a Vice President of Property Management directly for all purposes related to their career path, oversight, scheduling and any other assignments. &nbsp;Once the Community Manager – Unassigned has a scheduled term at a specific community, the daily oversight and operational leadership for that term will come from the Regional Manager or Area Vice President who directly oversees the community at which the assignment is made. &nbsp;Work-related decisions will take into account the Community Manager Unassigned’ s skills, experience, schedule, and how the individual best fits the working requirements of the community during each assignment. If, for any reason, the region or portfolio in which this associate is based does not have an available assignment then there are several potential outcomes for a variety of time periods. &nbsp;The Community Manager – Unassigned may be asked to travel to assist in regions outside of their primary area, or may be asked to work on specific projects or initiatives for the company as a property management overhead associate. &nbsp;Essential Functions/Responsibilities Financial Performance<ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul>Sales and Marketing<ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of the competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul>Operating Standards<ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li><li>&nbsp;Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul>Associate Management and Development<ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>5 years of progressive responsibility in multi-family, hospitality or retail industry</li><li>3 years multi-family or related property management experience in a management role</li></ul>Skills/Specialized Knowledge<ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Capability to adjust quickly to changing work environments and operational roles</li><li>Ability to regularly travel to all communities within a portfolio with the expectation that no two weeks may be the same location or responsibilities</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word and Excel. Property management software including Entrata, Yardi and Revenue Management Software preferred</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>About the Benefits of Joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, and vision</li><li>Employer-sponsored short- and long-term disability, life, and AD&amp;D insurance</li><li>401(k) with employer matching</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeSalary

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