Customer Service Technician III, Help Desk
COMTECH TELECOMMUNICATIONS
Job Title: Customer Service Technician III, Help Desk
Segment: CSI
Reports To: Manager, Customer Service, Operations
FLSA Status: Exempt
Last Modified: 7/14/2026
Level: T3
Location: Rock Island, IL
Company Overview:
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.
We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
Position Summary:
Comtech is seeking a qualified Computer Network Support Specialist to provide second-tier support to end-users' PC, servers, mainframe applications, and hardware. The candidate handles problems that the first-tier of help desk support cannot resolve. The candidate may interact with network services, software system engineering, and/or application development to restore service and/or identify and correct core problems. The candidate maintains currency and a high level of technical skill in the field of expertise. The candidate will be required to work under direct supervision, with a spirit of cooperation, and must exhibit a tenacious work ethic while demonstrating the drive and critical thinking to excel.
Responsibilities:
This position will perform the following duties:
- Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
- Perform network maintenance to ensure networks operate correctly with minimal interruption.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend system modifications to reduce user problems.
Qualifications:
All candidates will have the following minimum skills:
- Experience with current best practices in IT standards, principles (ITIL), and security practices.
- Ability to coordinate and execute operational requirements with minimal oversight.
- Ability to meet eligibility requirements to access classified information.
- Must possess interpersonal skills required to communicate with the customer and other team members effectively and tactfully.
- Ability to communicate effectively, both written and verbally, with diverse audiences, internally and externally, to foster strong teamwork.
- Work well independently or as a member of a team environment.
- Detail-oriented, with strong analytical skills.
Education and Experience:
All candidates will have the following education/experience:
- Preferred MA/MS degree
- Minimum of ten (10) years of recent specialized experience
- CompTIA Security+ (required)
- Experience in maintaining certifications related to the requirements of the position
In lieu of a BA/BS degree, all candidates will have the following education/experience:
- BA/BS degree
- Minimum of twelve (12) years of recent experience
Requirements:
All candidates must possess:
- Must have an active Secret Clearance.
About Us
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.
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