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Portland State University


Position Details
Position Details Proposed Start Date09/23/2026Classification TitleOffice Specialist 2Working TitleDental Front Office & Treatment CoordinatorDepartment333401 - DEN Dental Service-OfficePosition NumberD94013RepresentationOP - SEIU/OPEU Local 503Position FTE1.0End date, if applicable

Position Summary Brief Description of PSU/School/DeptPortland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.Position SummaryThe Dental Front Office & Treatment Coordinator performs administrative duties; greets patients and schedules appointments; provides information about dental services, insurance, and eligibility; and maintains patient records.

The Dental Front Office & Treatment Coordinator is a steward of the clinic schedule, enters and generates dental treatment plans, and communicates information to patients regarding treatment needs. The position is responsible for reviewing treatment recommendations with patients, tracking appointments/treatment plan completion, and patient follow up. This position is also responsible for discussing patient’s dental insurance coverage and treatment cost.

The Dental Front Office & Treatment Coordinator requires a moderate degree of judgment and application of standard office procedures. This position interacts with a variety of individuals including patients, students, co-workers, dental providers, managers and the campus community, and provides support to students who may be experiencing medical or psychological distress. The Dental Front Office and Treatment Coordinator also supports the dental staff and acts as a liaison between the patients and Dental Services providers.Minimum Qualifications from Classification Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate’s degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

Note:
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.Additional Minimum Qualifications for this Position-1 year experience in a dental officePreferred QualificationsExcellent communication and customer service skills

Excellent multitasking skills

Experience in college healthcare setting

Experience working in a dental front office

Knowledge of dental terminology

Knowledge of dental electronic health record

Experience with Microsoft Office Suite

Ability to follow and retain oral and written instructions

Ability to learn assigned tasks readily and adhere to prescribed routines

Ability to deal tactfully with the public and to maintain harmonious working relations with other employeesKey Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.Work Days/HoursHours of Operation - Open year-round from 8:00-5:00, Monday - Friday and some Saturdays.Total Compensation Range & Benefits StatementThe starting annual salary rate for this position will be between $19.36/hour and $21.91/hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.


Supplemental Questions

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1. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
2. How did you first find out about this position?
   • PSU website
   • Indeed
   • Chronicle of Higher Education
   • Higher Ed Jobs
   • HERCJobs
   • Referral
   • Professional Listserv- please specify in comment box in the next question
   • Professional Journal- please specify in comment box in the next question
   • Other- please specify in comment box in the next question

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

PI286010581