Customer Care Agent - Call Center
Job Description:
We are seeking a dependable, customer-focused Customer Care Agent to provide prompt, professional support to customers by phone and email. This role assists customers with account-related questions, online banking support, product and service information, and routine account maintenance while helping ensure compliance with applicable banking policies, procedures, laws, and regulations.
The Customer Care Agent plays an important role in supporting the bank’s service culture and strategic goals. The successful candidate will build positive customer relationships, assist team members, participate in ongoing training, and represent the bank in a professional and helpful manner.
Duties and Responsibilities:
Minimum Qualifications:
About PNB:
Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.
We offer a generous benefits package, including:
- Competitive Salary
- Medical Dental and Vision Insurance
- Life and AD&D Insurance
- Long Term Disability
- AirEvac Membership
- AFLAC Policies
- Telemedicine
- 401k & Company Match
- Invest in Company Stock
- Discretionary Bonus
Peoples National Bank is an Equal Opportunity Employer.
PI285994946