Mitchell International
Account Support Representative 4
US-FL-Tampa Bay
Job ID: 26-19165
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Responsibilities
Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings
Compensation: $22.50 per hour
The Account Support Representative serves as a key point of contact for healthcare providers and internal partners, ensuring timely and accurate resolution of inquiries related to billing, payments, pricing, and contract validations. This role requires strong attention to detail, the ability to work both independently and collaboratively, and a solid understanding of healthcare revenue cycle management (RCM) practices.Key Responsibilities:
- Communicate directly with providers via email, occasional outbound phone calls, and Salesforce cases (no inbound calls required).
- Receive and manage provider and internal partner requests, addressing inquiries related to payment status, pricing, and contract validations.
- Independently resolve routine issues or collaborate with cross-functional teams for more complex cases.
- Follow up on outstanding inquiries and escalate issues as needed to ensure timely resolution.
- Prepare and retrieve documentation related to customer accounts, products, and service inquiries or issues.
- Accurately update Salesforce cases with detailed documentation of customer interactions, actions taken, and final resolution.
- Investigate and resolve billing, payment, and credit balance discrepancies.
- Read and interpret carrier Explanation of Remittance (EOR) documents.
- Analyze insurance payment postings and identify discrepancies, including open balances and credits.
Qualifications
- High School Diploma.
- Working knowledge of standard medical Revenue Cycle Management (RCM) practices.
- Experience with Worker Comp is preferred.
- Ability to interpret insurance remittance advice (EORs) and payment postings.
- Strong attention to detail and problem-solving skills.
- Ability to work independently while also collaborating effectively with team members.
- Excellent written and verbal communication skills.
- Tools & Systems: Salesforce (case management) Microsoft Office Suite (Excel, Word, Outlook, etc.) Various payer and insurance websites Additional.
- Requirements: Strong organizational and time-management skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Commitment to delivering high-quality customer service and accurate results.
Benefits
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.42 - $22.50 hourly, and will be based on a number of additional factors including skills, experience, and education.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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$16.42 - $22.50 hourly
PI285578551