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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific Info Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line. Key Responsibilities:<ul><li>Assists in developing the business case for new products or features. Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.&nbsp;</li></ul><ul><li>Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partners closely with analytics team to provide input and prioritize analytics requests.&nbsp;</li></ul><ul><li>Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.&nbsp;</li></ul><ul><li>Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics.</li></ul><ul><li>Understands competitive and internal positioning for their product or product line through internal and external market research.&nbsp;</li></ul><ul><li>Use analytical abilities and strategic perspective to identify trends &amp; recommend solutions that will help improve the user experience.  </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree candidates with an expected graduation date of May/June 2026  </li></ul><ul><li>Bachelor’s degree program in Computer Science, Computer Engineering, Information Systems, or other technical field   </li></ul>Preferred Qualifications<ul><li>Agile Methodologies&nbsp;</li></ul><ul><li>Communication Management&nbsp;</li></ul><ul><li>Feature Prioritization&nbsp;</li></ul><ul><li>Market Analysis</li></ul><ul><li>Product Development</li></ul><ul><li>Product Road mapping</li></ul><ul><li>Product Strategy</li></ul><ul><li>Requirements Management&nbsp;</li></ul><ul><li>Structured Problem Solving </li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Campus Undergraduate Full-Time - 2026 Associate Digital Product Management, Technology - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. As a Data Product Manager on the NAS Product and Business Operations team, this individual will work within NAS and GMNS stakeholders to design reporting &amp; metrics to help drive insights, understand product performance and enable informed management decisions.&nbsp; Reporting to the Director of NAS Business Planning &amp; Reporting, the individual will work across NAS to develop dashboards which represent NAS products’ contribution to the GMNS business. These dashboards for senior leadership will reflect OKR &amp; KPI tracking, target metrics for success, and the impact of technology investment on the GMNS business. Leading stakeholder partnerships across the NAS Product organization will be a key responsibility for understanding strategic goals and metrics that quantify products’ success. Partnering with the broader GMNS analytics team to build these leadership dashboards, this individual will lead the effort to progress the organization to more data-driven investment in NAS products. This is an exciting opportunity to join a growing team which organizes and delivers highly impactful information to the most senior leaders in the GMNS organization.How will you make an impact in this role? •&nbsp;&nbsp;&nbsp;&nbsp;Works across Analytics teams to design dashboards that support senior product leadership needs, including transaction volume trends, metrics for success, card member adoption, authorization rates, and geographical coverage •&nbsp;&nbsp;&nbsp;&nbsp;Leads stakeholder partnerships with product teams to collect and collaborate on requirements which will form the strategic roadmap for the metrics dashboards •&nbsp;&nbsp;&nbsp;&nbsp;Consults with product teams, inside and outside of NAS, on how/where they enable metrics collection for new product features so metrics can be sourced for the dashboard. •&nbsp;&nbsp;&nbsp;&nbsp;Works across NAS leadership to identify other reporting needs to drive better management oversight. •&nbsp;&nbsp;&nbsp;&nbsp;Marks key product launches in the dashboard and investigates the nuances in the data to determine what success can be directly attributed to said launches •&nbsp;&nbsp;&nbsp;&nbsp;Leads partnership with TRACE and NIC teams to ensure data reporting is visualized in a clean manner that accurately conveys the most important product story lines •&nbsp;&nbsp;&nbsp;&nbsp;Partners closely with their Director and VP to craft data-driven insights for product leadershipMinimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Experience as a data product manager working with data engineers to create clear, concise, and accurate reporting dashboards. Cornerstone experience is a plus. •&nbsp;&nbsp;&nbsp;&nbsp;Experience working across teams to identify reporting needs, identify data sourcing opportunities &amp; develop reporting solutions &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to communicate across different teams &amp; band levels to achieve outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to build storylines using data to support trends &amp; opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management skills to deliver on commitments •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of dashboard tools, with some experience in Power BI preferred.Initial Success Criteria: •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain reporting that is used by NAS product leadership to drive product strategy &amp; measure results •&nbsp;&nbsp;&nbsp;&nbsp;Ongoing insight into product teams’ strategic goals via regular partnership touch bases with product teams •&nbsp;&nbsp;&nbsp;&nbsp;Clear insight into how product teams incorporate tracking in their product initiatives to inform sourcing of dashboard data •&nbsp;&nbsp;&nbsp;&nbsp;A framework for how investments in specific products drive success metrics of NAS product organization •&nbsp;&nbsp;&nbsp;&nbsp;Bringing analytics teams’ along on our strategic journey and influencing what a successful NAS business reporting dashboard looks likeSalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Data Product Management & Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We’re looking for a Site Reliability&nbsp;/Application Support&nbsp;Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues.&nbsp; Site Reliability Engineering&nbsp;/Application Support&nbsp;(SRE/AS) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.This role will drive the SRE/AS&nbsp;mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.The Associate Tech Ops Engineer (SRE/AS Engineer)&nbsp;role is a hands-on position supporting American Express Site Reliability Engineering&nbsp;/ Application Support&nbsp;team.Responsibilities:&nbsp;• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.• Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.• Mentoring your peers and demonstrate a passion for continuous learning environment for the team.• Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering• Drive automation and ensure automated test scripts are completed for new features.• Good&nbsp;attitude,&nbsp;communication,&nbsp;willingness&nbsp;to learn and collaborate.• Bring a culture of innovation, ideas, and continuous&nbsp;improvement.• Challenging status quo, demonstrate risk taking, and implement&nbsp;creative&nbsp;ideas.• Continuously improve automated remediation tasks to ensure the highest levels of availability.&nbsp;Minimum Qualifications:• BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years of work experience in&nbsp;Site Reliability Engineering&nbsp;/Application Support&nbsp;(SRE/AS) supporting Full-stack applications• Development or support of Java/J2EE/REACT JS applications, and Node applications• Hands on experience with frameworks - Spring Boot, Vertex, NodeJS• Experience in designing mission critical highly available enterprise applications• Hand on experience with performance testing framework design, tuning Java applications• Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc.• Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment• Experience with Splunk and/or ELK. Hands on experience on configuring Splunk, Grafana dashboards, Elastalert, OpenSearch, etc.• Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc.• Good understand of GraphQL – Query and resolver• Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage• Monitoring and analyzing PMI data&nbsp;• Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.• Understanding of using Agile Practices in Operations teams• Experience in handling DDoS/BOT attack and different security remediations• Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)• Working experience on network rules creation, load balancer configurations, network packet analysis• Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.• Open to work in 24*7 or on-call working environment.Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Tech Ops Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.&nbsp; The&nbsp;Global Corporate Payments B2B Expansion / Deal Advisory Manager&nbsp;will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.Overall responsibilities:&nbsp;<ul><li>Growing and entrenching business by expanding or cross selling the American Express B2B&nbsp;payment suite to existing GCG/LM clients.&nbsp;</li><li>Responsibilities will also include working closely with Global and Large (G&amp;L) CLM teams to identify top&nbsp;B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction.&nbsp;</li><li>Role will&nbsp;be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented.</li><li>Ongoing program oversight to ensure sustainable supplier management will be a critical component of&nbsp;long term responsibility.&nbsp;</li><li>Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs.&nbsp;</li><li>The candidate must have the ability to build relationships with key decision makers&nbsp;within existing payments programs to demonstrate the value drivers of American Express payment tools.&nbsp;</li><li>The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success.&nbsp;</li><li>The candidate&nbsp;will be responsible for leading key discussions focused on integrating B2B tools with organization’s ERP systems as well&nbsp;as conducting full P2P work stream discussions.&nbsp;</li><li>The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions</li></ul>Qualifications:<ul><li>Strong track record of identifying and closing complex B2B deals with proven results</li><li>Effective communication skills taking a consultative approach to service, sell, entrench and drive success</li><li>Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and&nbsp;other B2B solutions</li><li>Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals</li><li>Strong interpersonal skills to identify and share best practices</li><li>Experienced at leading and executing on sales strategies, presentations and subsequent negotiations</li><li>Strong financial and analytical skills</li><li>Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and&nbsp;understanding customer needs, and planning strategically to close the sale through solutions selling</li><li>Proven as tenacious, focused and results-oriented</li><li>Must be able to work in a virtual environment</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Business Growth Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. DescriptionGlobal Commercial Services (GCS) provides a range of card programs and expense management tools to help large, medium and small businesses around the world manage almost all the facets of their business spending. The GCS Lead Financial Office (LFO) team is responsible for providing financial management, decision support, and planning &amp; results analysis to the Chief Commercial Officer and her direct reports to help achieve financial targets. The team works closely with GCS business partners and multiple Finance teams to drive insights which have a meaningful impact on GCS business strategy.This role is responsible for providing strategic financial analyses, results, and planning support for the Small Business lending and line of credit portfolios.&nbsp;&nbsp;The role will focus on delivering continued growth momentum within card lending and scaling our line of credit product. This position will partner closely with the small business product, marketing, analytics, risk, and finance partners. You will do well in this role if you:<ul><li>Build strong relationships with your teammates and partners.</li><li>Possess strong analytical skills with a desire to continue to grow your technical skillset</li><li>Streamline and build new processes.</li><li>Act with a sense of urgency.</li><li>Have a strategic mindset.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree required</li><li>Strong work ethic and ability to work through projects independently</li><li>Team player that can work closely with finance colleagues and adapt to changing needs and priorities</li><li>Knowledge of Microsoft Excel and PowerPoint</li><li>Strong desire to learn SQL/Power BI and work with customer-level data</li><li>1-2 years Finance experience</li></ul>Preferred Qualifications<ul><li>Experience with SQL or Python</li><li>Knowledge of card economics</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the General Counsel’s Organization (GCO)The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.About the RoleThe legal landscape is transforming — and so is American Express. Within the General Counsel’s Organization (GCO), we are redefining how legal teams deliver value by embedding innovation, operational excellence, and strategic foresight into everything we do.As Director &amp; Counsel – Legal Risk, Central Support &amp; Service Delivery, you will combine legal expertise with a business partner’s mindset. Drawing on your experience inside a corporate legal department, you will help shape frameworks, partnerships, and innovations that strengthen governance, enhance efficiency, and elevate legal service delivery globally. This role offers the opportunity to drive transformation and influence how American Express identifies, manages, and mitigates legal risk, while advancing innovation and consistency in legal service delivery.Key ResponsibilitiesLegal Risk Management &amp; Governance:<ul><li>Support the development and evolution of GCO’s approach to legal risk management, governance, and operational excellence.</li><li>Contribute to shaping the operating model for the legal function, supporting the 3 Lines of Defense model, robust controls, and strong engagement across teams.</li><li>Assist in defining the future ambition of the legal department and help drive progress toward those goals.</li></ul>Program Oversight &amp; Execution:<ul><li>Manage cross-functional initiatives that strengthen legal governance, internal controls, and compliance frameworks.</li><li>Help develop and embed standards for legal risk and operational accountability.</li><li>Partner with Business, Compliance, Technology, and Risk colleagues to support consistent and effective implementation of frameworks.</li></ul>Innovation &amp; Transformation:<ul><li>Contribute to modernizing legal services using technology, data, and process improvements.</li><li>Promote adoption of generative AI, automation, and analytics to enhance decisions and service delivery.</li><li>Serve as a bridge between legal teams and business partners, translating legal frameworks into practical, client-centered solutions.</li><li>Foster a culture of continuous improvement by supporting scalable, data-driven delivery models that promote transparency, simplicity, and measurable value.</li></ul>Stakeholder Engagement &amp; Communication:<ul><li>Build trusted relationships across Legal Operations, Control Management, and Business Units to align on priorities and drive outcomes.</li><li>Develop and present materials and dashboards for governance forums and executive briefings.</li><li>Collaborate with Audit, Compliance, and Risk teams to proactively identify, manage, and report on legal risks.</li></ul>Why You’ll Love This Role:<ul><li>Help shape the future of legal risk management and service delivery at a global financial leader.</li><li>Influence how the GCO delivers value, combining your experience as a lawyer and business advisor to impact legal risk and business outcomes.</li><li>Thrive in a culture that values integrity, agility, and continuous learning — where your expertise has global impact.</li></ul>Required Qualifications and Experience:<ul><li>Juris Doctor (JD) and admission to practice law in the United States, or equivalent international qualification.</li><li>At least 6 years of relevant legal experience, including work as in-house counsel and/or in private practice.</li><li>Familiarity with compliance, risk management, or operations will be helpful.</li><li>Strong appreciation for both the in-house legal perspective and the client experience, with the ability to deliver practical, business-oriented legal solutions.</li><li>Experience working with legal technology platforms is a plus.</li></ul>Key Competencies:<ul><li>Strategic and forward-thinking, with a passion for innovation and transformation.</li><li>Collaborative and skilled at building strong relationships across teams and locations.</li><li>Curious about how business teams operate and motivated by helping them achieve goals responsibly and efficiently.</li><li>Excellent communication skills, with the ability to translate complex issues into actionable insights.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director & Counsel – Legal Risk, Central Support & Service Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Communications &amp; MarTech Experiences (ECMX) is a global organization within American Express that powers high-quality, efficient, and user-centric digital experiences.&nbsp;We’re seeking a Senior Analyst – Digital Product Management to support our Frictionless Conversion Journey Capabilities that play a pivotal role in delivering best in class user experience and deliver impactful business outcomes across multiple digital channels.This role is ideal for a well-rounded generalist who thrives at the intersection of business and technology — someone who can connect strategy to execution, translate complex needs into actionable deliverables, and envision end-to-end business outcomes across multiple stakeholder groups.The Senior Analyst will partner closely with Product Managers, Technology, and cross-functional teams to support product enhancements, oversee user experience research, user enablement, manage experience KPI, artifacts and documentation, as well as supporting risk and compliance alignment for key marketing platforms.Core Responsibilities:1.&nbsp;&nbsp;&nbsp; Product Management &amp; Delivery<ul><li>Support the product strategy and roadmap for Frictionless Conversion Journey capabilities suite.</li><li>Work with business stakeholders to gather and refine requirements and translate them into clear user stories and acceptance criteria for technology teams.</li><li>Partner with Engineering, QA, and Architects to ensure features are prioritized, well-defined, and delivered on schedule.</li><li>Manage product backlogs, sprints, and progress tracking using JIRA or Rally.</li><li>Collaborate across Marketing, Compliance, and Tech to ensure high quality end-to-end delivery of campaigns.</li></ul>2.&nbsp;&nbsp;&nbsp; User Support &amp; Documentation<ul><li>Act as a first-line contact for internal users, assisting with onboarding, troubleshooting, and self-service enablement.</li><li>Maintain and enhance product documentation and related repositories, ensuring clarity and accuracy.</li><li>Identify recurring user pain points and proactively propose product or process improvements.</li></ul>3.&nbsp;&nbsp;&nbsp; Analytics &amp; Performance Tracking<ul><li>Support the tracking of KPIs for adoption, usability, and campaign success.</li><li>Partner with analytics teams to translate platform data into insights that inform roadmap and optimization opportunities.</li></ul>4.&nbsp;&nbsp;&nbsp; Risk &amp; Compliance Management<ul><li>Assist in managing platform risk, compliance reviews, and Platform Health activities.</li><li>Ensure adherence to internal controls and accessibility standards (ADA, WCAG).</li></ul>5.&nbsp;&nbsp;&nbsp; Cross-Functional Partnership<ul><li>Communicate effectively with diverse stakeholders to connect technical details to business value.</li><li>Influence without authority, ensuring alignment across multiple teams and regions.</li><li>Think holistically across products and experiences, envisioning end-to-end customer and business outcomes.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field or equivalent work experience.</li><li>2+ years of experience in product management, digital marketing, or technology delivery.</li><li>Strong understanding of the product development lifecycle and Agile principles.</li><li>Experience with JIRA, Rally, and Confluence tools.</li><li>Self-starter with a strong customer centric mindset.</li><li>Strong communicator, ability to articulate and convert business requirements into technology-ready features and stories.</li><li>Excellent analytical, organizational, and communication skills.</li><li>Proven ability to manage multiple priorities and influence without direct authority.</li><li>Experience collaborating across business and technology as one team to deliver shared outcomes.</li></ul>Preferred Qualifications:<ul><li>Experience with using qualitative and quantitative data to drive product backlogs</li><li>Familiarity with email campaign execution, deep linking, and URL redirection frameworks.</li><li>A flair for customer UX and UI design</li><li>Exposure to or experience with API-based integrations and campaign data tracking.</li><li>Demonstrated passion for AI, digital innovation and continuous improvement.</li><li>Experience working in a Scaled Agile (SAFe) delivery framework.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Charge Card, Loyalty, and Partnerships team sits in the Small Business Card &amp; Banking organization. This team is responsible for leading the Small Business Cards (Business Platinum, Business Gold, Plum, Business Green, Blue Business Plus, Blue Business Cash), Partnerships and Loyalty Programs across Small Business Cards products. The Executive Assistant will be a direct report of the Vice President of the Small Business Proprietary Lending and Cashback team.How will you make an impact in this role?This position is responsible for administrative support for the three Vice Presidents within the Small Business Charge, Loyalty, and Partnerships team. It is a multifaceted, high-paced environment and therefore the day-to-day responsibilities require seamless teamwork across many business partners both inside and outside of the organization. You are seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently. Building positive relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Responsibilities:• Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones• Calendar management, including scheduling meetings with various colleagues internally and externally• Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required• Host external partners at Amex including handling logistics for building access, catering, and preparing materials• Preparing, reviewing, and processing expense reports, and running expense report approvals, in line with company T&amp;E policy and budget• Assisting with timekeeping and payroll duties• Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave• Handling organization charts and team rosters• Booking and coordinating travel arrangements including air and hotel bookings• Supporting the scheduling and coordination of events, including room booking, catering, etc.• Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate• Processing of requisitions and other invoices, ordering supplies and handling ticket requestsMinimum Qualifications:• Positive demeanour and reliable• Outstanding organizational, administrative, and interpersonal skills• Keen attention to detail in execution and follow-up• Ability to prioritize multiple tasks and work autonomously• Strong integrity and ability to handle confidential / critical information with discretion• Strong written and verbal communication• Proficiency in Microsoft Outlook and Office, including Word, PowerPoint, and Excel• Experience supporting executives with sophisticated calendars and travelSalary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Executive Admin Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Job DescriptionThe U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Senior Analyst of Innovation &amp; Strategic Projects will serve as the innovation lead for the Value Generation phone channel, focused on identifying, piloting, and scaling strategies that enhance marketing performance through our servicing channels. This role requires strong cross-functional collaboration, operational rigor, and an innovative mindset.This individual will help define how we innovate within the phone channel: developing new processes, identifying opportunities, and ensuring we are positioned to meet the evolving expectations of our Card Members. In addition to channel innovation, this role may also support strategic projects that drive forward-looking initiatives across the broader Value Generation agenda, enabling agility and alignment with enterprise priorities.Responsibilities:<ul><li>Identify ways to deepen the relationship with Card Members in a meaningful way within the US Consumer inbound telemarketing channel</li><li>Support planning and project delivery working with key stakeholders to focus on Membership Value strategy and corresponding Test &amp; Learn roadmap</li><li>Management and ownership of end-to-end campaign set-up and execution of Test &amp; Learn initiatives</li><li>Create effective, customer-friendly&nbsp;language for marketing campaigns to drive impactful Card Member experiences</li><li>Collaborate with&nbsp;cross-functional partners across the organization to drive project outcomes&nbsp;and deliver on goals</li><li>Manage and monitor the marketing triggers portfolio supporting offer arbitration</li><li>Analyze the performance of treatments, and make insightful recommendations to fuel innovation and growth</li><li>Communicate learnings to the broader customer growth organization via a quarterly email to create synergies across the marketing space</li><li>Partner with ValGen Strategy team on high-impact strategic projects spanning process optimization, channel strategy evolution, or new capability development to advance the Value Generation team’s long-term priorities.</li><li>Serve as a flexible strategic resource, supporting emerging business needs or enterprise initiatives that require an innovation lens, structured problem-solving, or strategic execution support.</li></ul>Qualifications:<ul><li>We are looking for someone who has a structured way of thinking, demonstrates curiosity and a passion for learning, and proactivity.</li><li>The role is fast-paced and will require someone who can quickly understand and break down complex problems, as well as identify opportunities that tie back to broader enterprise goals.</li><li>Proven track record of clear, candid and frequent communication to stay close to partners during every stage of all workstreams.</li><li>The successful candidate will be expected to actively contribute to ideation meetings, develop a strong, strategic understanding of the channel, portfolios and card benefits.</li><li>Ability to measure and monitor success using traditional performance marketing funnel metrics, operations efficiency KPIs and overall business impact.</li><li>Experience managing cross-functional strategic initiatives or pilots that translate business strategy into actionable outcomes is preferred.</li><li>Bachelor's Degree Preferred&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Analyst, Customer Growth Innovation & Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the Retail products with growth into specialty lines products in the AMEX Assurance Co. Insurance portfolio over time.Your duties may include but are not limited to:<ul><li>Investigation of policy and product information by using tools available.</li><li>Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team related to claims adjudication.</li><li>Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions</li><li>Researching claims for proper disposition which may include communication via phone and/or written correspondence with customers, business and others.</li><li>Adjudication of claims relative to all state and local laws and compliance as well as internal processes and procedures.&nbsp;</li><li>This position is based in Phoenix, AZ and the ideal candidate will work a minimum of 3 days onsite / 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation: Monday - Friday - 8:00am - 5:00pm EST and may be asked to work rotational weekends.&nbsp;&nbsp;</li></ul>Minimum Qualifications:<ul><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>High School Diploma or Higher-level education.</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>1 year of Insurance or Customer Service industry experience</li><li>A current Claims Adjuster License is a plus</li><li>If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training.&nbsp;Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam.&nbsp;&nbsp;If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated</li></ul>Salary Range: $20.00 to $24.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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