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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Consumer Banking Services Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. This team is driving AXP’s innovation for banking services, identifying Member needs and innovating around new digital banking products. This exciting opportunity is core to driving the future success of American Express.The Compliance Manager- Banking Product Issue Management will ensure our Consumer Deposit Products (Checking, Savings, and Time Deposits) are operating in accordance with our customer promises while meeting all regulatory obligations. The successful candidate will assist in the identification, resolution and management of issues which impact the Consumer Deposit Products. This colleague will lead efforts and strategies to define effective resolutions of escalated compliance issues and events that impact our products and/or customers, assist in the development of uniform processes to manage, document, and resolve issues, and ensure we protect the integrity of our products and the interests of our customers.Responsibilities:&nbsp;<ul><li>Partner with Control Management, Compliance and business partners to identify potential issues, influence decisions about issue management, and manage Issues and Events through closure</li><li>Drive engagement from all stakeholders and develop an environment of ownership and responsibility for issues across the Consumer Deposits team</li><li>Ensure on-time closure of all Issue and Event milestones and deliverables owned by the Consumer Banking team, which are identified by 2nd and 3rd line teams as well as any identified during regulatory exams of our processes and products.</li><li>Develop strategies to manage issues and events efficiently</li><li>Manage effective issue reporting fit for various purposes and stakeholders</li><li>Establish strong relationships with back-office servicing, technologies, privacy, tax legal and product partners</li><li>Facilitate the creation of effective controls to mitigate risk and avoid issue recurrences</li><li>Manage and organize the efforts of analyst(s) in carrying out key tasks for issue and event milestone closures, issue and event reporting, maintaining documentation library, submitting milestones for closure and supporting QA reviews.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree or equivalent experience</li><li>5+ years of experience in product management, controls management, compliance, operations, or issue management roles or a clear demonstration of transferable skills</li><li>3+ years of experience in Banking and Deposit Products specifically, with focus on issue management or regulatory compliance</li><li>Analytical abilities and strategic perspective to identify trends and recommend solutions</li><li>Excellent project management and prioritization skills, with a focus on results</li><li>Detail-oriented and able to produce clear documentation and reports for various audiences</li><li>Ability to effectively manage multiple tasks with various milestone delivery dates</li><li>Strong data analytical analysis skillsets</li><li>Relationship builder with strong collaboration, influence and negotiation skills; someone who excels at bringing multiple cross-functional teams together toward common goals</li><li>Positive “roll-up your sleeves” attitude and ability to work with a ‘start-up’ mentality&nbsp;in a fast-paced environment&nbsp;</li><li>Maturity and flexibility to adapt as new organization grows and evolves&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Compliance Manager- Banking Product Issue Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?<ul><li>Lead delivery of large-scale, cross-functional programs involving multiple teams, systems, and stakeholders</li><li>Drive alignment to enterprise outcomes and OKRs, ensuring business and technology readiness</li><li>Establish and enforce governance frameworks, change controls, and audit-compliant documentation.</li><li>Own end-to-end execution—from epic and PI planning to milestone management and delivery tracking.</li><li>Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues</li><li>Identifies the project critical path and closely manage those activities</li><li>Identifies inter-team and external technical dependencies</li><li>Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Proactively identify and resolve risks, interdependencies, and delivery challenges across workstreams</li><li>Ensure mitigation plans are in place, escalations are managed, and delivery confidence is maintained</li></ul>Minimum Qualifications:<ul><li>Masters/bachelor’s degree in computer science, Business Management/Administration, Information Systems Technology or related field</li><li>Experience in project/program management; experience in Agile/SAFe delivery environments strongly preferred.</li><li>Good to have – Rally/JIRA/Confluence experience</li><li>Good to have – Agile/Scrum methodology experience</li><li>Excellent time management skills with ability to manage multiple projects</li><li>Prior relevant Technology and business work experience</li><li>Ability to work with Engineers, Product Managers and Vendors to achieve project goals </li></ul>Required Skills:<ul><li>Strong strategic thinking and execution orientation; able to navigate ambiguity and align efforts with enterprise priorities</li><li>Ability to collaborate across teams and bring different opinions to consensus</li><li>Ability to maintain a high attention to detail in a deadline-driven work environment</li><li>Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners</li><li>Understanding of project management process, project management software tools, templates, and management techniques</li><li>Experience in risk management disciplines</li><li>Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation</li><li>Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives</li><li>Strong organizational and project management skills with ability to multi-task and manage multiple work-streams</li><li>Ability to analyze issues and business use cases, document analysis, and execute plans to action</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged</li><li>Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it</li><li>Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders</li><li>Excellent problem solving and analytical skills with comfort with data-driven decision making</li><li>Strong interpersonal and communication skills</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the SEA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 0500 AM - 1000PM 7 days a week.&nbsp; Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience preferred, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $26.75 to $28.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - Seattle Airport

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The&nbsp;Senior Manager, Systems &amp; Product Strategy - Change Management will support the Director in managing and overseeing the 1st Line of Defense (1LoD) for Risk ecosystem technology platform needs. This role will focus on providing consolidated inputs to risk systems, platforms, and capabilities, including Archer, ServiceNow and other GRC tools. They will also be responsible for change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).The Senior Manager will assist in defining and enhancing processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk Management execution, and coordinate systems and infrastructure requirements assessment processes for risk and control management purposes within the 1LoD.&nbsp;&nbsp;This will be achieved through thorough user story documentation and carefully scripted user acceptance testing (UAT).Responsibilities Include:<ul><li>Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem technology capabilities and needs to support execution of the operational risk management framework.&nbsp;</li><li>Provide consolidated 1LoD inputs to risk systems, platforms, and capabilities including Archer and other GRC tools.</li><li>Partner across the ECM team to coordinate and drive robust change management activities, including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.</li><li>Support the definition and enhancement of processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution (e.g., PRSA, Issues Management).</li><li>Participate in Risk Management solution definition by partnering with various risk, business and technology teams. Advise on the recommended technologies, tools, frameworks, design, architecture for implementation.</li><li>Lead and execute thorough documentation of comprehensive user stories.</li><li>Create and oversee user acceptance testing design and execution.</li><li>Coordinate systems and infrastructure requirements assessment processes for 1LoD risk/control purposes, ensuring alignment with the strategic direction.</li><li>Collaborate with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs.</li><li>Contribute to the development and maintenance of enterprise first-line foundational control components (e.g., process taxonomy/inventory, first-line RCSA/PRSA methodology).</li></ul>Minimum Qualifications:<ul><li>4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function); Preferrable experience in a Control Management or 2nd Line of Defense</li><li>Significant experience in product management, executing on responsibilities as noted above with expertise in requirements gathering, product design, performing and managing user acceptance testing, and performing product review/ certifications.</li><li>Experience in change management in creating /supporting change management strategies and plans, advising individuals on best practices for organizational change, and supporting change initiatives through product management.</li><li>Knowledge of Governance, Risk, and Compliance (GRC) tools such as Archer and other related platforms.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience working with or in operational risk management space (e.g., Risk, Compliance, Control Management and/or Internal Audit). Experience in Agile /Kanban methodologies advantageous.</li><li>Experience working with or leading a team, both locally and internationally.</li><li>Understanding of relevant regulations and the regulatory environment, with some experience working with external regulators.</li><li>Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.</li><li>Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.</li><li>Ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li></ul>GUARDIANSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Systems & Product Strategy - Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Looking to join a team in Technology that is dynamic, fast paced and forward looking? Establish a new foundation in Technology Vendor Management in the Technology organization as a Vendor Manager supporting Software.This is a newly established role, based in Phoenix. This role is part of a larger Technology Vendor Management organization that is responsible for the ongoing governance and oversight of strategic third parties covering a broad spectrum of Technology products. We are looking for a candidate with a strong background in vendor management, sourcing, or third-party risk management (specifically focused on technology) to develop effective strategies to engage with external software vendors with the objective of achieving optimal performance and value.This role will be a key relationship position and primary liaison between our vendor partners, our engineering teams and our product delivery teams&nbsp;within Technology.&nbsp;&nbsp;The successful candidate will help develop negotiation strategies, team with internal business partners to negotiate contracts, partner with individual business units to develop a demand forecast, monitor actuals against forecast, monitor vendor performance, and drive cost optimization while maintaining strong vendor relationships.&nbsp;&nbsp;Responsibilities:&nbsp;<ul><li>Design and execute RFPs; draft, validate, and help negotiate Order Forms/Statements of Work (SoWs) as applicable in support of American Express Technology Business Unit strategies. Articulate business requirements in support of desired contractual or commercial terms and negotiate favorable outcomes.&nbsp;&nbsp;</li><li>Support ongoing relationship management of key vendor partners in the program, including taking on responsibility for Third-Party Lifecycle Management (TLM).</li><li>Lead Quarterly Business reviews with our key partnerships and provide ongoing relationship updates and executive briefing presentations to senior leaders&nbsp;at American Express.&nbsp;&nbsp;</li><li>Provide your expertise and engage with external research companies to understand trends in the industry and create a point of view on competitive pricing, delivery locations, and emerging opportunities/risks.&nbsp;&nbsp;</li><li>Interpret contractual language to support stakeholder requests and issue/dispute resolution.&nbsp;</li><li>Responsible for providing initial drafts of&nbsp;contractual terms &amp; conditions, in accordance with AXP’s global supplier management standards.&nbsp;&nbsp;</li><li>Develop a framework to assess capability/strengths of existing and potential vendor partners to support sourcing decisions.</li><li>Complete analysis, identify trends, and make data-driven decisions.</li><li>Provide proactive guidance to technology teams across their entire portfolio, including assessment of the competitive landscape, performance measures and other key performance indicators.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field.</li><li>5-7 years of experience with software vendor engagements (procurement, sourcing, vendor relationship &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; management, or third-party vendor risk management).</li><li>Proven experience building strong relationships and connecting with senior&nbsp;leaders.&nbsp;&nbsp;</li><li>Familiarity with software development processes and technologies.</li><li>Understanding of the software vendor landscape and competitive dynamics.&nbsp;</li><li>Ability to thrive in a hybrid office (3x a week) work setting.</li><li>People leadership and strong interpersonal skills.&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>Program management experience to build strategic roadmaps, facilitate delivery transformation etc.&nbsp;</li><li>Ability to be assertive and challenge the status quo, while still maintaining strong and effective partnerships.</li><li>Experience with SaaS and cloud services (certification a plus).</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Technology Vendor Manager - Software

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express Enterprise Observability&nbsp;American Express has embarked on an exciting transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative observability products and services at a rapid pace join our team. You will join a team of rock star engineers that will deliver the next generation of Enterprise Observability products.&nbsp;These products will support observability needs across the American Express enterprise. You will work across a wide range of tools and use an even wider range of technologies to deliver world class solutions. The innovations you create will support the gathering of observability data across American Express and enable teams to measure end to&nbsp;end application performance through the suite of application performance monitoring capabilities. You will be a core technical team member driving application monitoring solutions to best serve our customers within American Express. We will wear many hats; we will work fast and smart and adapt and iterate quickly. Some of the things you will be doing are:&nbsp;<ul><li>Taking your place as a core member of an agile team driving application monitoring instrumentation best practices</li><li>Identifying opportunities for hygiene, governance &amp; automation within the current Observability deployment</li><li>Opportunity to work on solutions that enable Cloud Native and Enterprise observability at scale</li></ul>Minimum Qualifications:&nbsp;&nbsp;Position requires a&nbsp;bachelor’s degree in computer science, Engineering, or a related field followed by 5+ years of experience designing / administering modern observability stack and platforms.&nbsp;<ul><li>Hands-on experience with design and implementation of observability frameworks.</li><li>Dynatrace Managed and/or SaaS&nbsp;experience including hands on expertise with designing, instrumenting, and administering application performance monitoring.</li><li>Hands-on experience with enterprise observability technologies from open source and/or leading vendors ie. Grafana, Open Telemetry, Splunk, Datadog, OpenSearch etc.</li><li>Hands-on experience with implementing standard methodologies for monitoring, logging, and alerting across widely distributed infrastructure stacks.</li><li>Hands-on experience with at least 1 programming language (Python, JavaScript, or Java) strongly preferred.</li><li>Experience with Infrastructure provisioning, configuration and decommission&nbsp;automation - ideally using IaC patterns.</li><li>Experience with Public Cloud (AWS, GCP or Azure).</li><li>Experience with collaboration tools (GitHub, JIRA, Confluence, etc.).&nbsp;</li><li>Experience with Dynatrace Query Language, automated build and test frameworks and container and container orchestration technologies&nbsp;a plus.</li><li>Aptitude for learning and applying new technologies and translate them into working software.</li><li>Strong analytical, problem-solving/quantitative skills.</li><li>Willing to take risks, experiment, and share fresh perspectives.&nbsp;</li><li>Ability to effectively communicate with internal and external teams.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB or the Bank) is a national bank based in Salt Lake City, Utah. The Bank is approximately $117B in assets and is regulated by the Office of the Comptroller of the Currency (OCC). The Bank offers consumer and small business card and non-card lending and deposit products.As part of the Company’s Global Financial Crimes Compliance (GFCC) organization, the Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), assists the Bank in compliance with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) sanctions regulations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior.The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the BSA, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.To support the enterprise-wide Anti-Money Laundering Program, customer due diligence (CDD) information is required to understand high-risk customer relationships, properly assess AML risk, assign customer risk ratings, fulfill investigative &amp; review processes for the ultimate purpose of determining whether transactions are suspicious and subject to regulatory reporting.Responsibilities:The KYC Analyst will report to a manager in the USIU and support the collection of risk-based due diligence obligations for high-risk customers and transactions. The KYC Analyst responsibilities include:<ul><li>Conduct timely collection of risk-based due diligence information for high-risk bank customers and transactions. Includes ensuring internal systems contain accurate and current KYC data for applicable high-risk customers consistent with bank requirements. Involves escalation and/or termination of customer accounts or relationships who fail to respond.</li><li>Support customer onboarding KYC requirements. Based on customer risk attributes (i.e., industry type) incremental (risk-based) due diligence may be required consistent with BSA regulations and Federal Financial Institutions Examination Council (FFIEC) expectations.</li><li>Contact bank customers to obtain incremental due diligence information, as necessary. Applicable customer-level due diligence information may include industry/occupation details, applicable business licenses, corporate documents, beneficial ownership info, etc. and/or account-level due diligence such as source of funds, purpose/use of account, expected transactions, etc.</li><li>Collaborate with other GFCC, USIU, and line of business compliance colleagues on process improvements and supporting solutions.</li><li>Maintain up-to-date knowledge of the issues affecting CDD such as customer risk attributes, CDD requirements and FFIEC expectations.</li></ul>Minimum Qualifications:<ul><li>3+ years of work experience in a financial services institution, retail/commercial bank operations or payment institution in any of the following areas is highly preferred: AML/BSA, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, and/or sanctions risk.</li><li>Manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player</li><li>High level of professionalism and sense of urgency; handle sensitive information in a confidential and professional manner</li><li>Ability to incorporate feedback and agility through change and difficult situations.</li><li>Experience with Microsoft Office, including Word and Excel</li><li>Keen attention to detail in analysis and documentation</li></ul>Preferred Qualifications:<ul><li>Minimum six months customer service or consultative support experience, ideally in a contact center environment.</li><li>Self-motivated, independent thinker with strong judgement and decision-making skills. This role plays a critical part in the customer due diligence process and may require the ability to navigate ambiguity, assess complex information, and take initiative in a fast-paced and evolving environment.</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.</li><li>The ideal candidate for this role thrives in an ambiguous, fast-paced environment and can confidently make informed decisions with limited guidance.</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between the hours of 8am to 4pm MST Mon - Fri. and adheres to schedule.</li><li>Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Analyst - Compliance: Know Your Customer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Where is this role located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS) centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits in the Enterprise MarOps Solutions (EMS) team within ECMX.&nbsp; The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment.&nbsp; Additionally, this organization leads creative review &amp; approval processes for all US marketing content &amp; creative.&nbsp; This team conducts process solution design &amp; optimization, informing MarTech transformation.How will you make an impact in this role?<ul><li>Provide comprehensive marketing campaign consultation, project management support, solution design/process optimization and execution services to Marketing partners and key stakeholders across US Marketing in support of American Express’ strategic priorities.</li><li>Activities include deep knowledge of the end-to-end marketing campaign execution journey to provide custom consultation and guidance on pre-execution campaign planning, marketing offer governance, campaign/offer set-up, creative development/review/approval, channel set-up, targeting &amp; eligibility, and post-launch activities.</li><li>Collaborate with key stakeholders including Marketing, Product, GCO/Legal, Compliance, Channel Delivery to align on campaign objectives, feasibility, and overall risk - ensuring we can deliver flawlessly on the promise to our customers.</li><li>Independently lead project management support for Limited Time Offer (LTO) launches throughout planning, execution, and post-launch stages with a focus on cross-functional collaboration for successful and on-time launches.</li><li>Partner with MarTech Product teams and other relevant stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility, efficiency, and improved quality metrics.</li><li>Build AXP Marketing Operations expertise - understand the possibilities/nuances of AXP MarTech products, processes &amp; capabilities available to our marketing partners to drive clarity and utilization and inform process optimization opportunities.</li><li>Lead change management activities, best practice sharing, and process adoption/adherence across enterprise stakeholders for various Marketing &amp; Comms related functional/process elements (e.g., Channel, Marketing, Acquisition/Loyalty etc.).</li><li>Monitor and analyze data, identify/interpret trends and determine actions to improve quality, optimize operational performance and business outcomes.</li><li>Provide outstanding customer service to marketing colleagues and partners across the enterprise.Minimum Qualifications:</li><li>Minimum of 2-3 years of work experience. Previous experience in MarOps, Marketing, or Project Management a plus.</li><li>Passion for/keen interest in Marketing Operations (MarOps) and/or Project Management &amp; Delivery with the ability to lead cross-functional projects.</li><li>Detail and Process-Oriented Thinker: Energetic self-starter with excellent attention to detail, is a process-oriented thinker with strong process/project management and organizational skills with the ability to think end-to-end.</li><li>Strong Communicator: Excellent verbal and written communication skills, with ability to translate and explain complex technical concepts in a simple, easy to understand way while providing actionable strategies/recommendations.</li><li>Collaborative and Service-Minded: Excellent relationship/partner management skills/experience with ability to engage, consult and influence up and down across multiple partners/stakeholders across the enterprise.</li><li>Analytical and Data-Driven: Ability to gather and interpret performance data, identify optimization opportunities and measure key performance indicators.</li><li>Comfortable with navigating ambiguity and leveraging a holistic end-to-end perspective to design and deliver clear and effective solutions.&nbsp;</li><li>Strong problem-solving skills and willingness to get into the details to identify process inefficiencies and recommend and lead strategic solutions.</li><li>Adaptable and Curious: Ability to adapt, operate independently and collaborate effectively cross-functionally with colleagues at various levels, in a dynamic, fast-paced, rapidly evolving global environment. Embrace ongoing learning.</li><li>Calm Under Pressure: Experience working in a deadline-driven production-oriented environment with ability to effectively manage last-minute changes, technical issues, and delays.</li><li>Bachelor’s degree required.</li><li>Proficiency with Microsoft Office, Slack.</li></ul>Preferred Qualifications:<ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce, Adobe) a plus.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;Unleash your analytical skills to define the future of how we serve our customers.<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager – Business Development; Sales Analytics & Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyRole &amp; Responsibilities:<ul><li>Your duties may include but are not limited to:</li><li>Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone</li><li>Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs answering questions, and ensuring each customer knows American Express has their back.Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements.</li><li>Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>Manage other production related activities, such as complaints and escalations Handle inbound calls for multiple products with no prospecting or cold calling</li><li>Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>Remain positioned and well informed of changes implemented that affect your work</li></ul>Skills/Qualifications:<ul><li>2 plus years of Amex Assurance or Insurance experience is required.</li><li>Must possess both the&nbsp;220 Property &amp; Casualty&nbsp;and the&nbsp;20-44 Personal Lines Producer insurance licenses.&nbsp;</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:</li></ul>Monday-Friday: 8:00am – 9:00pm ETSaturday-Sunday: 10:00am-6:30pm ETPrimary Location:&nbsp; Sunrise, FL<ul><li>Organization: Glbl Services Group</li><li>Schedule: &nbsp;Full-time</li><li>Job Band&nbsp;25</li><li>Work Location Options: Hybrid:&nbsp; Sunrise, FL&nbsp;</li></ul>Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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