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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.&nbsp; The&nbsp;Global Corporate Payments B2B Expansion / Deal Advisory Manager&nbsp;will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.Overall responsibilities:&nbsp;<ul><li>Growing and entrenching business by expanding or cross selling the American Express B2B&nbsp;payment suite to existing GCG/LM clients.&nbsp;</li><li>Responsibilities will also include working closely with Global and Large (G&amp;L) CLM teams to identify top&nbsp;B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction.&nbsp;</li><li>Role will&nbsp;be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented.</li><li>Ongoing program oversight to ensure sustainable supplier management will be a critical component of&nbsp;long term responsibility.&nbsp;</li><li>Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs.&nbsp;</li><li>The candidate must have the ability to build relationships with key decision makers&nbsp;within existing payments programs to demonstrate the value drivers of American Express payment tools.&nbsp;</li><li>The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success.&nbsp;</li><li>The candidate&nbsp;will be responsible for leading key discussions focused on integrating B2B tools with organization’s ERP systems as well&nbsp;as conducting full P2P work stream discussions.&nbsp;</li><li>The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions</li></ul>Qualifications:<ul><li>Strong track record of identifying and closing complex B2B deals with proven results</li><li>Effective communication skills taking a consultative approach to service, sell, entrench and drive success</li><li>Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and&nbsp;other B2B solutions</li><li>Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals</li><li>Strong interpersonal skills to identify and share best practices</li><li>Experienced at leading and executing on sales strategies, presentations and subsequent negotiations</li><li>Strong financial and analytical skills</li><li>Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and&nbsp;understanding customer needs, and planning strategically to close the sale through solutions selling</li><li>Proven as tenacious, focused and results-oriented</li><li>Must be able to work in a virtual environment</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Manager - Business Growth Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Amex Offers Digital Media (AODM) is a global organization that sits within US Consumer Services (USCS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions. Join our dynamic team at AODM Platforms, where our vision is to create seamless, user-friendly colleague journeys to enhance innovative and impactful marketing. We achieve this through cutting-edge technology that's configurable, composable, and automated – all supported by best-in-class product management.&nbsp;As a Senior Associate, you'll report to the Product Owner of Merchant List Exchange (MLE). MLE plays a crucial role in curating targeted lists of merchants to use within marketing Card Member offers such as Amex Offers. You'll be instrumental in managing the issues management process as well as supporting the Product Owner in roadmap delivery.Role Responsibilities:<ul><li>Manage and optimize our incident and production support, as well as prioritization processes.</li><li>Collaborate with the Product Owner to establish clear and measurable outcomes and key results (OKRs) with a customer-centric focus.</li><li>Work alongside the Product Owner to develop a well-defined product roadmap that takes into account impacts and dependencies.&nbsp;</li><li>Partner with customers and engineering teams to ensure roadmaps incorporate partner demand solutions and ongoing product enhancements.</li><li>Engage extensively with customers to identify needs, opportunities, gaps, and potential solutions.</li><li>Demonstrate your ability to translate business requirements into technical solutions.</li><li>Support the execution of the roadmap using agile product development practices.</li><li>Plan and conduct User Acceptance and Business Validation Testing.</li></ul>Minimum Requirements:<ul><li>At least 1 year of experience in agile product management or roadmap development, with a competent technical background.</li><li>Proven adaptability to changing priorities, multiple demands, ambiguity, and rapid change.</li><li>Effective oral and written communication skills with the ability to engage with diverse audiences across Business and Technical teams.</li></ul>Preferred Qualifications:<ul><li>Self-starter qualities with strong organizational and time management skills.</li><li>Exceptional problem-solving and critical thinking skills with meticulous attention to detail.</li><li>A natural inclination to challenge the status quo and a willingness to learn.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate, AO Digital Media Platforms

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services.With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the B2B Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.How will you make an impact in this role?The Vice President of Tech Delivery for Enterprise CRM Solutions (eCRMs) is an enterprise leader accountable for driving delivery excellence, operational integration, and strategic alignment across Amex’s Sales and Customer Domains. This executive ensures that large-scale technology and business transformation initiatives are executed with precision, agility, and measurable impact.&nbsp;Reporting to the VP ofeCRMs, the VP of Tech Delivery I partners with senior leaders in Product, Engineering, Finance, and Business Units to design and execute a value-driven operating model that balances speed, governance, and innovation. This role oversees large-scale delivery and integration programs, enterprise planning, and financial management to deliver seamless, high-quality outcomes for customers and colleagues.&nbsp;Key ResponsibilitiesStrategic Leadership &amp; Vision<ul><li>Define and lead the overall delivery, integration, and program management strategy for the eCRM portfolio – both B2B Sales and Customer Domain, aligning with enterprise priorities and the Amex Framework for Winning.&nbsp;</li><li>Partner with executive leadership to shape investment decisions, influence enterprise roadmaps, and accelerate transformation through innovative delivery models.&nbsp;</li></ul>Program Management &amp; Delivery Excellence<ul><li>Manage all program management and delivery activities, ensuring disciplined execution, measurable outcomes, and enterprise-wide visibility through robust program tracking and reporting.&nbsp;</li><li>Oversee multi-train Agile and Kanban delivery (Customer Domain and Sales Domain) driving alignment across business, product, and technology teams.&nbsp;</li><li>Provide and give directions of opportunities to continue to mature our delivery methods&nbsp;</li></ul>Financial &amp; Portfolio Management<ul><li>Provide executive oversight of financial planning and portfolio governance to ensure disciplined investment management, forecasting accuracy, and risk mitigation.&nbsp;</li><li>Optimize capacity and capital allocation across strategic initiatives to maximize value realization and delivery efficiency.&nbsp;</li></ul>Operational Governance &amp; Risk Management<ul><li>Establish and enforce governance frameworks that ensure operational excellence, data integrity, and compliance across all delivery and integration activities.&nbsp;</li><li>Oversee platform operations, vendor partnerships, and audit processes, driving transparency, accountability, and proactive risk management.&nbsp;</li></ul>Organizational Leadership &amp; Talent Development<ul><li>Lead and inspire a high-performing, globally distributed organization, fostering a culture of accountability, collaboration, and innovation.&nbsp;</li><li>Build leadership depth and bench strength through mentorship, structured career development, and clear succession planning.&nbsp;</li></ul>Enterprise Collaboration &amp; Change Leadership<ul><li>Drive enterprise-wide alignment between product, technology, and business domains, ensuring seamless integration of strategies, priorities, and execution.&nbsp;</li><li>Lead large-scale organizational change with empathy, transparency, and a focus on continuous improvement and cultural transformation.&nbsp;</li><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field required.&nbsp;</li></ul>Leadership Competencies<ul><li>Strategic Thinker: Translates enterprise vision into actionable, measurable delivery strategies.&nbsp;</li><li>Operational Excellence: Champions discipline, accountability, and data-driven decision-making.&nbsp;</li><li>Influential Collaborator: Builds alignment across diverse teams and competing priorities.&nbsp;</li><li>Change Leader: Navigates ambiguity and drives cultural and operational transformation.&nbsp;</li><li>Inclusive People Leader: Develops diverse, empowered teams and fosters belonging across the organization</li></ul>Minimum Qualifications<ul><li>12+ years&nbsp;of progressive leadership experience in enterprise delivery,&nbsp;program management, and portfolio integration — preferably within financial services or other complex global organizations.</li><li>Demonstrated success leading and maturing&nbsp;Agile Release Trains (ARTs)&nbsp;or comparable delivery models at scale.</li><li>Proven success in optimizing all seven stages of the software development life cycle.&nbsp;</li><li>Proven success in linking delivery to business outcomes to influence decisions.</li><li>Proven success in new ways of working, change management and bringing others along.</li><li>Expertise and proven success in program governance, risk management, and financial accountability.</li><li>Proven ability to drive enterprise transformation across technology, product, and data ecosystems.</li><li>Exceptional executive communication and stakeholder management skills.&nbsp;</li><li>Experience leading distributed global teams and fostering inclusive, high-performance cultures.</li><li>Strong understanding of&nbsp;data governance,&nbsp;platform operations, and&nbsp;CRM technologies&nbsp;(e.g., Salesforce, C360).</li></ul>Preferred Qualifications<ul><li>Master’s degree (MBA or equivalent) strongly preferred.&nbsp;</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, Tech Delivery — Enterprise CRM Solutions (eCRMs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.&nbsp;&nbsp;The Manager - Large Market Sales Team will be responsible for business-to-business commercial card sales and supplier payment business across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division.&nbsp;Key responsibilities include:<ul><li>Drive New Sales from prospective clients with annual revenue of +$300M in primary and secondary markets</li><li>Partner with sales leaders across various sales and account management segments to implement multi-market payment solutions</li><li>Lead strategic selling in alignment with compliance and internal partner business requirements</li><li>Develop and execute a growth strategy, adapting plans and priorities to address resource/operational requirements</li><li>Achieve Sales CV Targets</li><li>Execute a transactional sales cycle</li><li>Sell core and supplier payments American Express solutions</li><li>Spend significant time identifying opportunities, ensuring set-up/ card issuing, and managing signings to achieve Booked Charge Volume&nbsp;</li></ul>Minimum Qualifications:<ul><li>Advanced analytical skills to bring concepts to life through data</li><li>Proven track record in Fintech and/or B2B sales negotiations, leadership and closing skills with Fortune 1000 companies</li><li>Hunter mentality</li><li>Proven track record in sales negotiations, leadership and closing skills with Fortune 1000 companies</li><li>Strong understanding of complexities, nuances, and opportunities in payments industry across a variety of global markets</li><li>Thorough knowledge of successful consultative selling techniques within Procurement, Treasury and Finance related to supply payments</li><li>Extensive experience with complex sales planning and execution</li><li>Strong financial acumen</li><li>Leverages lead sources to identify opportunities and proactively schedule warm account review appointments with prospects</li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services</li><li>Exceptional thought leadership, strategic thinking skills and project management aptitude</li><li>Outstanding presentation and negotiation skills and ability to interface and influence at the most senior levels</li><li>Strong collaboration and leadership skills</li><li>Ability to travel as required</li><li>Territory Location: Los Angeles to Northern California (Candidates must reside in territory)</li><li>Bachelor’s Degree preferred</li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Large Market Sales Team (Virtual - CA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our values and powerful backing promise to provide the world’s best customer experience every day.About the RoleThe Director of Agency Operations is a critical leadership position within OnBrand, American Express’ in-house creative agency. Reporting directly to the VP, Operations &amp; Production, this role drives operational excellence, technology enablement, and workforce velocity to ensure OnBrand operates as a best-in-class creative partner to business units across the enterprise.This leader partners cross-functionally with Account Management, Strategy, Project Management, Creative, Engineering and Production teams to ensure efficient delivery, optimal capacity planning, and future-ready operations through innovation, data, and emerging technologies — including AI-driven process optimization and digital workflow automation.Key Responsibilities:<ul><li>Operational Leadership: Lead the end-to-end operational framework for OnBrand, ensuring scalability, efficiency, and alignment with enterprise goals.</li><li>Technology Strategy &amp; Enablement:<ul><li>Drive the strategic adoption and optimization of technology platforms that enhance delivery speed, collaboration, and decision-making.</li><li>Partner with Technology, Data, and Digital Product teams to evaluate, implement, and enable new tools (including AI-based solutions) that improve creative and production workflows.</li><li>Develop and maintain a roadmap for platform enhancements that unlock operational efficiencies.</li></ul></li><li>AI Integration:<ul><li>Champion the use of AI and automation to increase content production velocity, resource optimization, and data-driven insights.</li><li>Collaborate with data and analytics partners to operationalize AI for forecasting, resourcing, and workflow efficiency.</li></ul></li><li>Capacity Velocity &amp; Resource Management:<ul><li>Establish dynamic capacity planning models to optimize workload distribution and forecasting accuracy.</li><li>Oversee utilization reporting and staffing strategies to ensure agility and responsiveness to changing priorities.</li></ul></li><li>Performance Reporting &amp; Insights:<ul><li>Drive agency performance reporting and analytics — including KPIs such as utilization, pipeline tracking, forecasting, and budget adherence — translating data into actionable insights.</li><li>Ensure visualization of operational metrics that inform leadership decision-making.</li></ul></li><li>Leadership &amp; Team Development:<ul><li>Manage and mentor a team of Sr. Managers, Managers, and Analysts, fostering growth, innovation, and operational excellence.</li><li>Lead continuous learning initiatives that build technical and leadership capabilities within the agency.</li></ul></li><li>Governance &amp; Vendor Management:<ul><li>Oversee vendor relationships, equipment contracts, and compliance with financial and operational controls.</li><li>Ensure adherence to enterprise best practices and process governance standards.</li></ul></li></ul>Qualifications:<ul><li>10+ years of experience in advertising or marketing operations within an agency or in-house creative environment.</li><li>Strong background in digital operations, technology strategy, and enablement.</li><li>Demonstrated experience implementing AI or automation tools to improve workflow efficiency and creative delivery.</li><li>Proven ability to lead capacity planning, resource forecasting, and velocity optimization for creative and production teams.</li><li>Financial acumen with experience managing operational budgets and vendor negotiations.</li><li>Advanced analytical and visualization skills (e.g., Power BI, Tableau).</li><li>Proficiency with project management and collaboration platforms (e.g., Workfront, Asana, Monday.com).</li><li>Exceptional communication and leadership skills; able to influence cross-functionally and drive adoption of change.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director of Agency Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.Senior Analyst, Marketing Enablement Specialist: Prospect Marketing Enablement TeamThe Senior Analyst of the Prospect Marketing Enablement Team is responsible for overseeing and maintaining a portfolio of marketing campaigns across MGM (Member get member) &amp; PCAC (Personal Card Annual Credit). This role will drive compliant, high-quality and on-time end-to-end campaign execution delivery as a central source of expertise of our internal marketing capabilities and the channels/experiences they own. This individual will ensure marketing strategies are met by assessing nuances, scope, and feasibility to translate into launch milestones. This role will collaborate closely with various teams within US Consumer Marketing and Enterprise Communications &amp; MarTech Experiences (ECMX) to support campaign setup. This role will also develop process efficiencies to deliver on the marketing plan with excellence and innovate core execution processes to improve efficiency, quality, and speed-to-market.Key Responsibilities:<ul><li>Own a portfolio of marketing campaigns designed to drive incremental revenue and customer engagement, managing end-to-end campaign set up and delivery</li><li>Partner with marketing and operations teams to understand campaign objectives, develop go to market execution plans, and implement marketing campaigns to engage customers</li><li>Collaborate with stakeholders on messaging and creative development process, owning reviews with internal stakeholders and approvals with brand, legal and compliance</li><li>Develop and maintain campaign execution calendars and track team capacity</li><li>Participate in campaign results analyses, understanding customer behavior and providing actionable recommendations on how to improve performance against goals</li><li>Assist with hiring and training of new colleagues as they join the team, mentoring junior colleagues on best practices</li></ul>Minimum Qualifications:<ul><li>Project management experience and organization skills, with the ability to manage tight and evolving timelines across multiple priorities to deliver flawless execution</li><li>Strong attention to detail, serving as a process-focused thinker</li><li>Effective written and verbal communication skills, building and leveraging relationships to create solutions</li><li>Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results</li><li>High curiosity with a desire to learn and be part of a fast-paced, dynamic team</li><li>Demonstrate collaborative approaches to drive a project/initiative to completion, contributing to a team culture that promotes teamwork and fun</li><li>Marketing campaign execution preferred</li><li>Bachelor's Degree Preferred&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst, Marketing Enablement Specialist: Prospect Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.WHO WE ARE:&nbsp; Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 venues globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. ABOUT THE ROLE:&nbsp; We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners. &nbsp; The Director of Product, leads a team of three Product Managers and drives a cohesive product strategy across multiple squads and roadmaps. In this role, you will partner closely with two fellow Directors of Hospitality Product, as well as Engineering and Design leadership, to translate business requirements into actionable plans, identify dependencies, and align priorities to deliver meaningful outcomes that move the business forward. You will bring together the individual workstreams of your Product Managers to define what success looks like, set clear priorities, and guide day to day execution in support of broader company objectives. This position reports directly to Resy’s VP of Product Management. Key responsibilities for this role include: ·&nbsp;&nbsp;&nbsp;&nbsp;Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams ·&nbsp;&nbsp;&nbsp;&nbsp;Being the source of truth for our Hospitality Product audience, prioritization process and product experience&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner ·&nbsp;&nbsp;&nbsp;&nbsp;Managing all Product Management team members on the Hospitality Product team ·&nbsp;&nbsp;&nbsp;&nbsp;Partnering with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth ·&nbsp;&nbsp;&nbsp;&nbsp;Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines ·&nbsp;&nbsp;&nbsp;&nbsp;Supporting the integration strategy with American Express’ recent acquisitions of Tock and Rooam ·&nbsp;&nbsp;&nbsp;&nbsp;Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Creating connective tissue and highlighting gaps between different strategies and projects across the team ·&nbsp;&nbsp;&nbsp;&nbsp;Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle This role is ideal for someone with a passion for B2B or marketplace products and a strong interest in people leadership. It is highly collaborative and strategic, requiring close partnership with Product, Engineering, and Business teams, as well as stakeholders across the Resy and Amex ecosystem. You’ll join a dynamic Product team that values iteration, collaboration, and data-driven thinking, all in pursuit of our mission to connect the best diners with the world’s best restaurants and deliver exceptional hospitality. This posting is for a hybrid role based out of the New York, NY or Chicago, IL offices.&nbsp; Minimum Qualifications<ul><li>7+ years in a Product role</li><li>Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements</li><li>Passionate about technology, product, user insights and data</li><li>Strong time management and organizational skills and attention to detail</li><li>Grasp of technical concepts and comfort working closely with engineers and product managers</li><li>Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers</li><li>Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions</li><li>Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business&nbsp;</li><li>A self-starter who thrives in a fast-paced environment</li><li>Able to navigate ambiguity and manage high degrees of change</li><li>Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions&nbsp;</li><li>Takes an ethical approach to product strategy and understands how to assess and navigate risk</li><li>Proven track record of mentoring Product Managers and desire to nurture and upskill talent</li><li>Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Millions of customers depend on our infrastructure. We depend on you.The success of our entire company rests on our systems, networks, and people. Our Senior Infrastructure Engineers understand that delivering on that promise requires a robust, scalable, and efficient infrastructure. If you’re a Data Infrastructure Expert and understand the value of supporting technology and the people who depend on it, American Express is a great company to build your career with.As a Senior Infrastructure Engineer at American Express, you will have the following responsibilities:<ul><li>Design and implement American Express data network solutions</li><li>Function as a technical Subject Matter Expert for American Express data networks including Global WAN, SD-WAN, IPSec VPN, MAN, LAN, and VXLAN Fabrics</li><li>Evaluate and track vendor code vulnerabilities</li><li>Document DR Plans for various network products</li><li>Evaluate new and emerging network products and solutions</li><li>Ensure new platforms and technologies align to business and IT strategy</li><li>Assist with network automation initiatives</li><li>Provide Level 3 troubleshooting and support for critical network issues or outages</li><li>Coach, mentor, and train less experienced colleagues as required</li><li>Provide architectural governance; review projects to ensure alignment to architectural standards and technical strategy</li><li>Partner with third party vendors and carriers to ensure quality delivery and adherence to standards</li><li>Ability to work occasional nights and weekends</li></ul>Minimum Qualifications:<ul><li>7+ years of experience in building and supporting Enterprise-scale data networks</li><li>Expert level knowledge in routing protocols such as BGP and OSPF</li><li>Expert level knowledge in routing, switching, and network technologies such as Spanning Tree, 802.1Q, Port-Channels, 802.1x, QoS, VLANs, SVIs, and Multicast</li><li>Expert level IP knowledge, including TCP, UDP, and ICMP</li><li>Strong knowledge of Cisco switching and routing platforms (Catalyst, Nexus, ISR/ASR)</li><li>Strong knowledge of Arista switches</li><li>Experience with the following:</li><li>SD-WAN technology and platforms</li><li>IPSec VPN technology and platforms</li><li>Public cloud environments such as AWS, GCP, and Azure</li><li>Data center space provider offerings (Equinix Fabric, Megaport, etc.)</li><li>Network automation and scripting</li><li>Analyzing packet traces</li><li>Good understanding of security infrastructure, including firewall concepts</li><li>Ability to work under pressure and efficiently manage workload on multiple projects simultaneously</li><li>Excellent communication skills, both oral and written, with ability to communicate to all levels of peers, customers, and leadership</li><li>Must be able to function effectively both individually and within a team</li></ul>Preferred Qualifications:<ul><li>F5 Application delivery controllers</li></ul>Certification Requirements: Cisco CCIE or CCNP preferredEducation Requirement: Bachelor’s Degree in a Computer Science or related field, or equivalent experience in Enterprise Networking technologiesSalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Network / Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is requiredCandidate must reside in the Chicago Metro territory.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;Relationship management (10 – 20% of time)&nbsp;▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clientsClient solution (20 – 30% of time)&nbsp;▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Relationship management&nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience&nbsp;▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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