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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Director, Corporate Site Experience, will own the end-to-end experience of the U.S. Corporate prospect pages on Amex.com. This leader will set the vision and roadmap for how prospects learn about the Corporate Program and take action, ensuring a compelling, modern experience that educates prospects through a buying journey. The Director will build and lead a team of 5, responsible for conversion optimization, content ownership, governance, experimentation, and reporting in partnership with cross-functional stakeholders.Key Responsibilities:<ul><li>Owning all U.S. Corporate prospect pages on Amex.com, including strategy, roadmap, content and UX, information architecture, and quality standards.</li><li>Driving performance across the end-to-end conversion funnel by optimizing page flows, components, copy and imagery in partnership with UX Design, Product, Engineering, and Sales.</li><li>Leading a disciplined test-and-learn program (A/B and iterative experiments) with clear hypotheses, measurement plans, and rollouts that improve the experience over time.</li><li>Evolving reporting across various platforms and teams to inform performance (creative and targeting) and investment optimization, including dashboards and experiment readouts.</li><li>Ensuring strong lead capture and routing in partnership with Sales and Marketing Operations, including compliance with privacy, legal, and risk requirements.</li><li>Advancing site foundations such as content freshness, accessibility, search discoverability (SEO &amp; SEM), page performance, and on-page guidance that supports intent from paid and organic channels.</li><li>Collaborating closely across Enterprise Digital, Analytics &amp; Investment Management, GCS Marketing, Product, Sales, Risk, Legal, and Design; managing external agency partners as needed.</li><li>Supporting digital application paths in partnership with product and engineering teams.</li><li>Managing prioritization and trade-offs across a multi-stakeholder roadmap, ensuring alignment to broader business objectives. </li></ul>Minimum Qualifications<ul><li>8+ years of experience owning high-conversion website pages or funnels for complex products or services.</li><li>Proven approach to experimentation and iterative optimization across UX, content, and forms.</li><li>Demonstrated ability to set goals, measure outcomes, and make data-informed decisions in partnership with analytics teams.</li><li>Experience with Adobe Analytics or similar enterprise analytics platforms; comfort defining requirements and interpreting results.</li><li>Strong collaboration skills and stakeholder management across product, design, engineering, analytics, sales, compliance, and legal functions.</li><li>Track record of building and leading teams and managing agency partners.</li><li>Clear, concise communicator who can translate complex program value into simple, prospect-friendly experiences.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of web accessibility standards and site performance best practices.</li><li>Familiarity with lead capture, routing, and marketing operations in a B2B context (i.e., Salesforce). </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director- Corporate Site Experience

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Finance organization at American Express is seeking a director-level Product Owner to drive the development and delivery of Generative AI (GenAI) capabilities across Finance. This role will play a critical role in shaping how AI technologies enhance decision-making, streamline operations, and create new analytical capabilities across the organization. As the GenAI Product Owner, you will be responsible for defining and driving the end-to-end product lifecycle — from ideation through implementation — of GenAI-driven solutions that enable the Finance organization to operate with greater precision, insight, and speed.The successful candidate will combine product ownership expertise with strong critical thinking, an understanding of financial processes, and a passion for emerging AI technologies. This is a highly visible role requiring close collaboration across Finance, Technology, Risk, and other enterprise partners to deliver practical and scalable AI solutions. The role offers a unique opportunity to contribute to the transformation of Finance through innovation and execution.Key Responsibilities:<ul><li>Lead the end-to-end product lifecycle, including&nbsp;a role in opportunity identification, prioritization, requirements definition, development, deployment, and measurement of outcomes.</li><li>Partner closely with the Finance GenAI Strategy &amp; PMO director, technology teams, and business stakeholders to design and implement GenAI use cases that address key Finance priorities and focus areas.</li><li>Translate business objectives and needs into technical specifications and user stories, ensuring alignment between business needs and technical execution.</li><li>Collaborate across functions to deliver use cases that meet business objectives while maintaining data integrity, privacy, and compliance standards.</li><li>Establish metrics and reporting to measure adoption and continuous improvement of GenAI initiatives.</li><li>Stay informed of emerging trends in AI, ML, LLMs, and agentic technologies, and evaluate their applicability to Finance use cases.</li><li>Drive innovation and support a test-and-learn culture, helping Finance teams understand and leverage the power of AI.</li><li>Build strong relationships with stakeholders across Finance and Enterprise, fostering trust, collaboration, and shared accountability for outcomes.</li><li>Thrive in a whitespace environment, identifying new opportunities, building momentum, and influencing across a matrixed organization.</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a Product Owner, Product Manager, or Product Leader with accountability for full lifecycle delivery of digital or data-driven solutions.</li><li>Demonstrated ability to operate effectively in unstructured space — driving innovation and defining structure where processes are still evolving.</li><li>Strong collaboration and influence skills, with experience working across business and technical teams in a matrixed organization.</li><li>Proven ability to translate complex technical concepts into clear business terms and communicate effectively with senior leadership.</li><li>Exceptional organizational, prioritization, and problem-solving skills with attention to detail and delivery excellence.</li><li>Bachelor’s or advanced degree in a quantitative, technical, or business field (e.g., Finance, Computer Science, Mathematics, Engineering, Economics, or related discipline).</li></ul>Preferred Qualifications:<ul><li>Knowledge of, or strong curiosity and learning agility around, AI, ML, and Generative AI technologies (e.g., large language models, natural language processing, and agentic systems).</li><li>Financial literacy or direct experience working in Finance, FP&amp;A, or similar analytical domains.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director – GenAI Product Owner - Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.How will you make an impact in this role?The Senior Manager, Strategic Projects is an integral part Commercial Strategic Delivery PMO within SPT, that will drive&nbsp;GCS business-critical projects with a transformation agenda. The role is highly visible with great exposure to cross-functional business teams and success is based on driving delivery of expected outcomes.&nbsp; &nbsp;&nbsp;&nbsp;The role will report to the Director-Strategic Planning, Commercial Strategic Delivery PMO based in New York and will lead highly impactful business critical initiatives.Core Responsibilities:<ul><li>Lead Strategic Projects for the Global Commercial Services organization; serve as the primary point of contact for the customer for the duration of the project</li><li>Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work&nbsp;</li><li>Collaborate with Service Delivery team and business partners to develop a Project Charter/Scope and gain sign-off from all partners &amp; senior sponsors on project parameters, timing &amp; benefits</li><li>Manage program governance and delivery, partnering with key stakeholders to drive delivery against key workstreams, multiple projects effectively, efficiently, influencing and escalating to drive results as needed</li><li>Partner with multiple Business Units and teams across the American Express including, Product, Sales &amp; AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects</li><li>Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies</li><li>Project manage the design, development, and delivery of Strategic solutions</li><li>Deliver updates and recommendations to Steering Committee/ Senior Leadership</li></ul>Minimum Qualifications:<ul><li>Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization</li><li>&nbsp;5-7 years of combined experience in Consulting, and/ or Program Management/ Strategy</li><li>Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities</li><li>Excellent written, oral and presentation skills, with ability to interact with partners across all management levels</li><li>Strong project/process management and prioritization skills</li><li>Excellent problem-solving skills</li><li>Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations</li><li>Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage</li><li>Bachelor's Degree required&nbsp;</li></ul><h4>Preferred Qualifications:</h4><ul><li>Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Strategic Projects

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express entered the travel agency business in 1915 and is today one of the world’s largest travel networks. Over 100 years later the Travel and Lifestyle Services organization remains at the forefront of delivering card member value with a focus on providing premium leisure travel and related lifestyle services to Card Members through various offline and online channels around the globe. The global breadth of this team enables it to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel &amp; Lifestyle Services. And with each market tailoring its products and services to its unique customer base, Card Members are provided with the guidance, protection, value, and seamless experience for which they look when booking and enjoying travel.As a Product Owner, you will join a team that develops foundational platforms, enabling card members across the full spectrum of digital channels including mobile, email, social and web.This role will liaise heavily with both internal and external partners, therefore making it extremely important this person be able to build and leverage relationships to drive success across cross functional teams.&nbsp;The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a&nbsp;SAFE train (stakeholders, designers, developers, and analytics) to deploy the new features across markets and products.&nbsp;&nbsp;This role will report to the Manager-Digital Product Management.&nbsp;Responsibilities:&nbsp;<ul><li>Managing the product life cycle from strategic planning to tactical execution.</li><li>Prioritizing engineering work and balancing the requirements of customers and stakeholders.</li><li>Enabling analytics-driven decision making to evolve products and usage.</li><li>Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes.</li><li>Interacting with customers to identify needs, opportunities, and gaps, and solve problems.</li><li>Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority.</li><li>Help your team develop products by making difficult tradeoffs and removing roadblocks.</li><li>Prioritize feature/story backlog</li><li>Lead the business features breakdown into Platform features and stories.</li><li>Lead and/or write stories for scrum teams.</li><li>Agile mindset and transformation champion&nbsp;</li><li>Experience with APIs is a must</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree science is highly preferred.</li><li>Minimum 5+ years of experience in Product Management and leading projects/team in a global/complex/fast paced environment and executing complex project. Strong Travel industry experience and/or strong American Express Big data environment desirable</li><li>Hands-on technical knowledge/understanding of data and services including APIs (RestFul and SOAP) services and database storage in a complex/global environment.</li><li>Proven track record of driving innovation and business metrics with a customer-first mindset in a fast-paced environment.</li><li>Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams.</li><li>Proved track record of executing complex initiative in a Collaborative &amp; Assertive manner and driving innovation and change management.</li><li>SAFe/Agile Product Owner certification preferred.</li><li>Background in Software Development preferred.</li><li>Background in Travel Product preferred. </li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This position is part of the Credit and Fraud Risk Organization, focused on credit risk controls. The role brings an exciting opportunity to define&nbsp;risk management policies for existing American Express customers. This team supports the success of American Express through innovative solutions that help identify and mitigate credit risk throughout the customer lifecycle. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Decision Science, Product, and Compliance, to develop best in class strategies and capabilities to support our customers.Responsibilities:<ul><li>Drive excellence in core risk controls and minimize losses from defaulters, while reducing unprofitable customer disruptions</li><li>Leverage internal and external warning indicators to effectively manage exposure</li><li>Monitor key credit metrics such as transaction declines, account cancellation, write-offs and recoveries, and provide analytical insights to explain trends</li><li>Develop efficient and differentiated customer outreach strategy, embracing ‘digital first’ mindset</li><li>Build the next generation of customer management capabilities</li><li>Close collaboration with functional and servicing partners to profitably manage and maximize customer relationships&nbsp;</li><li>Ensure operational excellence and compliance with regulatory, audit and oversight requirements</li><li>Understand the competitive and macro-economic landscape and proactively identify opportunities in American Express portfolios Minimum Qualifications: 3+ years of data-driven risk management or analytical experience within the financial services industry&nbsp;</li><li>Bachelor's degree in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills Preferred Qualifications</li><li>Advanced degree (e.g., MS, PhD, or MBA) is preferred but not required given a suitable combination of formal education and work experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market.We are looking for a Product Manager to manage new features and products that are uniquely enabled by Web3 technology on our newly released Amex Passport product. The person taking this role will create novel features across travel, dining, and entertainment to create habitual engagement with our Card Members. They’ll work with broader team to invent new offerings that drive connections with our Card Members.This Product Manager will be required to conduct market research pinpointing customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex architecture in collaboration with tech, and evolve the product backlog. This person will also own product analytics — monitoring performance metrics, uncovering insights, and identifying opportunities for optimization. They’ll be responsible for reporting results and trends to key partners and helping guide data-driven decisions. The Product Manager, along with the Product Director, will represent the product with internal and external audiences.Primary responsibilities:<ul><li>Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog</li><li>Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes</li><li>Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.</li><li>Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners.</li><li>Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog.</li><li>Support Business Development and Marketing teams with go-to-market strategy and execution</li><li>Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.</li><li>Coordinate across internal/external teams to launch features in market and manage products post-launch.</li><li>Maintain pulse on external trends and marketplace dynamics impacting the web3 and crypto industry</li><li>Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.</li><li>We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.</li></ul>Key qualifications:<ul><li>3+ years experience in new product development, product management, software engineering or similar role</li><li>Strong working knowledge of Cryptocurrencies, Blockchain and Digital Assets (including custodial and non-custodial wallets, wallet sharding, key storage etc.)</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Ability to influence key internal stakeholders.</li><li>Understanding of tech and product development processes, known as a “business person who can talk tech.”</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence.</li><li>Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mentality.</li><li>Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.</li><li>Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.</li><li>Skilled at transitioning back and forth between big picture strategy and nitty gritty details</li><li>&nbsp;Adaptability: able to change your approach based on your audience.</li><li>Team player, flexibility, and comfortable with ambiguity</li><li>Highly organized</li><li>Willing to take initiative and be accountable for results.</li><li>Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Willingness to be creative within the bounds of the highly regulated environment that is, financial services.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager - Digital Product Management (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Go-To-Market, will define and execute strategies to launch and expand American Express’s Debit capabilities in the U.S. market. This leader will translate strategy into action — driving readiness, market adoption, and partner engagement across the acquiring ecosystem, including merchants, processors, acquirers, and network partners.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this role will play a pivotal part in shaping how American Express delivers Debit to market and drives growth in the acceptance channel.Key Responsibilities<ul><li>Lead Go-To-Market Execution: Develop and execute comprehensive go-to-market plans for Debit acquiring solutions, ensuring readiness across key stakeholders and alignment with enterprise strategy.</li><li>Market Engagement: Build and deepen relationships with merchants, processors, and acquirers to drive awareness, adoption, and optimization of Debit capabilities.</li><li>Business Case Development: Partner with finance and strategy teams to quantify opportunity, prioritize initiatives, and ensure clear commercial rationale for product launches.</li><li>Cross-Functional Alignment: Collaborate across Network, Acquiring, Product, and Risk to ensure cohesive delivery and smooth operational execution.</li><li>Performance Measurement: Define success metrics, monitor progress, and recommend adjustments to optimize outcomes.</li><li>Team Leadership: Manage and develop a small, high-performing team, fostering collaboration and professional growth.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in U.S. Debit, payments, or acquiring with a merchant, processor, service provider, network, or acquirer</li><li>Proven track record developing and executing go-to-market strategies or new product launches in the payments industry</li><li>Strong relationship management skills with experience influencing senior external partners</li><li>Excellent analytical and strategic thinking, with ability to translate complex concepts into actionable plans</li><li>Strong collaboration and communication skills across business and technical teams</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director Debit Go-To-Market

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Field Sales Manager of Business Development – Middle Market FieldInspire Growth. Drive Impact. Lead the Future of Middle Market Sales.At American Express, we do not just sell — we shape how companies do business. Our Middle Market Field Sales organization is leading the charge in one of the fastest-growing commercial segments in the U.S. As a Field Sales Manager of Business Development you will play a pivotal role in expanding our reach among companies with annual revenues between $10M–$300M, driving relationships that fuel innovation, efficiency, and growth.This is not a role for order-takers — it is a role for elite sales professionals who thrive on challenges, influence, and strategic execution. You will operate as a trusted business advisor, partnering directly with C-suite leaders to design tailored financial solutions that empower businesses to reach their potential.If you are driven by winning, inspired by partnership, and motivated by the opportunity to shape the future of our Middle Market success, this is where you belong.What You will DoOwn the MarketLead the full acquisition process within your territory, targeting high-value Middle Market clients through strategic, consultative selling.<ul><li>Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders — positioning American Express as their partner of choice for growth and efficiency.</li><li>Leverage your market intelligence, network, and industry insight to identify, develop, and convert new business opportunities.</li><li>Maintain a strong in-market presence with 25–50% travel, ensuring personal engagement with the clients who matter most.</li></ul>Lead with Strategy Manage a high-value pipeline with discipline and foresight, accurate forecasting, strong conversion, and consistent quota achievement.<ul><li>Use data, analytics, and financial insight to prioritize opportunities, optimize resource allocation, and strengthen long-term growth potential.</li><li>Collaborate with Risk, Underwriting, Pricing, and Product to deliver tailored, profitable solutions that create client and shareholder value.</li></ul>Advise and Solve<ul><li>Conduct deep discovery conversations that uncover client pain points and opportunities.</li><li>Architect solutions across the American Express suite — from working capital optimization to expense management — that drive measurable business results.</li><li>Function as a thought leader, bringing forward insights into market shifts, payment innovation, and financial transformation.</li></ul>Negotiate and Win<ul><li>Lead complex deal negotiations with precision and confidence, guiding executive stakeholders through strategic and financial considerations.</li><li>Close deals with excellence and transition accounts to the Field Account Development team to nurture and grow long-term partnerships.</li><li>Champion AMEX’s brand of professionalism, integrity, and trusted expertise in every client engagement.</li></ul>Operate with Integrity (100% of Time)<ul><li>Uphold the American Express Code of Conduct and all Sales Practice standards.</li><li>Model ethical decision-making and champion compliance in every phase of the sales process.</li></ul>What You BringExperience &amp; Achievements<ul><li>7+ years of proven success in complex B2B, commercial, or financial sales environments.</li><li>Consistent record of top-quartile performance and exceeding ambitious sales targets.</li><li>Expertise in consultative, multi-stakeholder selling — with a history of influencing C-suite decision-makers and closing large, high-impact deals.</li><li>Demonstrated success in solution-oriented sales across payments, financial services, SaaS, or related industries.</li><li>Strong financial acumen with the ability to articulate ROI, profitability, and business impact.</li></ul>Skills &amp; Mindset<ul><li>Exceptional communicator— able to translate complex solutions into compelling, actionable value for clients.</li><li>Analytical thinker with a bias for execution and results.</li><li>Confidence maintaining success and high standards in a regulated environment.</li><li>Competitive, confident, and composed under pressure — yet collaborative and growth-oriented.</li><li>Strong financial acumen with the capability to interpret client financial statements, analyze balance sheets, and identify working capital needs to inform strategic solutions and relationship discussions.</li><li>Ambitious spirit with the ability to work independently, think creatively, and drive measurable business outcomes while doing so operating within large institutional culture and workflows.</li></ul>·Adaptability in fast-changing environments<ul><li>Expert in CRM management, pipeline forecasting, and disciplined sales execution.</li></ul>Education<ul><li>Bachelor’s degree required; advanced degree or equivalent professional experience preferred.</li></ul>Why Join American ExpressWhen you join American Express, you join a company that believes relationships are built on trust and success is built on people. We invest deeply in our sales colleagues — through world-class training, leadership development, and autonomy to make real impact.As part of the Middle Market Field team, you will represent one of the most trusted brands in the world, helping dynamic, growing companies reach new levels of success. You will be surrounded by high achievers who share your drive for excellence, in a culture that rewards ambition, integrity, and results.If you are ready to own your market, elevate your craft, this may be your opportunitySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Business Development-Sales (Northern Utah / Idaho)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Product Management &amp; Delivery, will lead the development and commercialization of American Express’s Debit acquiring capabilities — from concept through deployment. This role will ensure new Debit products and features are designed, built, and launched to meet customer, partner, and business needs.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this leader will oversee the full delivery from defining requirements to driving development across Network, Acquiring, and technology teams to ensure seamless execution.Key Responsibilities<ul><li>Lead Product Development: Manage the roadmap for U.S. Debit acquiring capabilities, from ideation through market launch, ensuring delivery of high-quality, compliant, and market-ready solutions.</li><li>Delivery Leadership: Oversee day-to-day execution across technology and business workstreams; ensure timelines, budgets, and deliverables are met.</li><li>Stakeholder Collaboration: Partner closely with Network, Risk, Operations, and Go-To-Market teams to ensure readiness and alignment across 30+ workstreams and multiple enterprise functions.</li><li>Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.</li><li>Partner Integration: Manage interactions with network and acquiring partners, driving solution design, testing, and deployment readiness.</li><li>Team Leadership: Build, lead, and develop a team of product managers and delivery experts to achieve strategic and operational objectives.</li></ul>Minimum Qualifications<ul><li>5+ years of product management, program delivery, or acquiring experience</li><li>Proven experience leading cross-functional delivery programs with multiple stakeholders and dependencies</li><li>Deep understanding of U.S. Debit routing, processing, and acquiring infrastructure</li><li>Strong project management discipline, with ability to deliver complex initiatives on time and within scope</li><li>Excellent communication and problem-solving skills, with ability to navigate ambiguity and influence outcomes</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li><li>Strongly Preferred: U.S. Debit acquiring experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Debit Product Management & Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities: The Manager, U.S. Network Debit Pricing will: •&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement pricing strategies for American Express's Global Network Services to drive profitable growth. •&nbsp;&nbsp;&nbsp;&nbsp;Develop new pricing constructs for AXP’s network Debit card products, leveraging data-driven insights to support principled and optimized network pricing strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct in-depth research on the external landscape and distill key insights to inform the GNS Debit and broader pricing strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Support Network Partner negotiations by developing data-backed proposals, driving alignment with internal stakeholders, and ensuring outcomes that are in-sync with AXP’s value proposition. •&nbsp;&nbsp;&nbsp;&nbsp;Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps. •&nbsp;&nbsp;&nbsp;&nbsp;Continuously assess and improve pricing processes, reporting and tools, leveraging technology and data to drive efficiency and effectiveness. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert on pricing strategy, providing guidance and support to other teams within the organization. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain financial models to evaluate the impact of pricing decisions on business performance. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;4+ years’ experience in Pricing, Finance, Analytics, Management Consulting or related field required. •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical aptitude; demonstrated ability to develop sophisticated financial models and draw value-added insights from data. •&nbsp;&nbsp;&nbsp;&nbsp;High proficiency in Excel and PowerPoint required; familiarity or proficiency in using SQL to extract complex data for analysis. •&nbsp;&nbsp;&nbsp;&nbsp;Strong relationship management and collaboration skills – ability to manage internal stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills, with experience leading discussions with Senior Leaders to drive to consensus. •&nbsp;&nbsp;&nbsp;&nbsp;Results-driven, with the ability to work under pressure, navigate ambiguity, draw linkages, and balance multiple priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in, or significant exposure to, the payments industry is strongly preferred Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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