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American Express Travel Related Services Company, Inc. seeks Directors, Engineering to lead software development teams in the delivery of payment solutions within the trusted service manager space. Plan, manage, and build-out application platforms. Collaborate with stakeholders on business and technology teams to drive changes required to support payments platforms. Guide system architects on design decisions and considerations. Mentor engineer team members. Contribute to and promote best practices across software engineering teams.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Management Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience with technical design, delivery, and monitoring of applications in an environment of rapid development, innovation, and continuous improvement. Experience must include 5 years of experience with delivering industry leading solutions to market; managing the technical delivery of cloud-based applications; and HTML, Java, JavaScript, SOAP, Web Services, and XML. Experience must include 4 years of experience with API and API enablement. Experience must include 3 years of experience with enterprise planning and collaboration tools, including Rally, Confluence, and Clarity; integration technologies, including APIs, Web Services, and ETL; Oracle, Rally, RESTful services, SOA architecture, and SQL; and using data modeling to manage requirements. Experience must include 2 years of experience with Cloud-based technologies. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ&nbsp;Salary Range: $203,674.00 to $256,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

American Express

Directors, Engineering

American Express Travel Related Services Company, Inc. seeks Senior Engineering Managers to under the supervision of a Director, Engineering, identify and resolve inefficiencies in the development process. Review requirements specifications for defects, performance, reliability, scalability, testability, usability, and security. Define requirements for new features and build product roadmaps. Monitor and track resolution of defects, coordinating with engineers in order to prevent, report, and resolve the issues. Recommend changes to APIs and system designs in collaboration with architects, tech leads, and developers. Plan process and technology improvement projects and collaborate on execution.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with software design, development, testing, and implementation. Experience must also include 5 years of experience with each of the following: Agile, algorithms, API, API Rest, Casandra, Couchbase, data structures, distributed systems, J2EE, Java, JavaScript, JDBC, JSON, JUnit, Log4j, Maven, MongoDB, multi-threaded programming, object-oriented programming, Postgres, RDBMS, relational databases, SOAP APIs, SOAP web services, Spring, Spring framework, Spring MVC, SQL, Unix, Unix platform, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZSalary Range: $157,934.00 - $215,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Senior Engineering Managers

American Express Travel Related Services Company, Inc. seeks Senior Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, followed by 5 years of progressively responsible experience with platform engineering, architecture, design, and implementation. Experience must also include 1 year of experience with each of the following: defining and designing technical specifications; Agile development, Ansible/Terraform, Linux, and Python shell scripts; AWS cloud administration; code review; CICD tools Git, Jenkins, and XL Release; containerization platforms, including Docker and Kubernetes; Couchbase DB and Postgres; distributed system Kafka; monitoring tools, including ElasticSearch; Grafana, Prometheus, and Splunk; secrets management tools, including HashiCorp Vault; and OS/Infrastructure administration, including RHEL and VMWare. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZ &nbsp; &nbsp;Salary Range: $157,934.00 - $215,250.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

Senior Engineers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv, Elavon, Global Payments, Stripe, and Adyen.&nbsp;Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business.&nbsp;How will you make an impact with this role?This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue, Payment Facilitator, and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.Primary Responsibilities<ul><li>Project Management of the OptBlue, Payment Facilitator, and Debit Acquiring technical projects, driving external partners to meet the agreed timelines.</li><li>Ownership of ensuring the partners understand the technical and operational requirements of the program in which they’re launching.</li><li>Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions.</li><li>Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance.</li><li>Effectively collaborate with all business units to maximize merchant acquisition goal.</li></ul>Minimum Qualifications<ul><li>Energetic self-starter with proven business maturity, professionalism and thought leadership.</li><li>Strong project, organization, and time management skills.</li><li>Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.</li><li>Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents.</li><li>Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables.</li><li>Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.</li><li>Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing.</li><li>Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.</li><li>The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.</li><li>Strongly Preferred: Expertise in U.S. debit including acquiring practices and transaction flows.</li><li>Strongly Preferred: Bilingual English/Spanish.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Technical Partner Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Credit &amp; Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.&nbsp; Credit &amp; Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.The Director, Compliance will:<ul><li>Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls, specifically in Commercial &amp; External Fraud.</li><li>Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework&nbsp;</li><li>Oversee compliance metrics tracking and reporting for the BU. &nbsp;Own, draft and update BU compliance procedures and communications for compliance related BU issues.</li><li>Support the mapping of compliance and regulatory risk to RCSA controls. Partner with key compliance and business partners across the Enterprise such as the&nbsp; General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.</li><li>Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies</li><li>Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit &amp; Fraud Risk</li><li>Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively</li><li>Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes&nbsp;</li><li>Review customer-facing materials related to credit and fraud decisioning</li></ul>Required Qualifications:&nbsp;<ul><li> Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Identity Theft Rules, Financial Crimes, Suspicious Activity Reports, Scams, Elder Abuse, Reg O, and Reg B.</li><li>6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities</li><li>Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in compliance at the following:&nbsp;<ul><li>Providing identification of compliance risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams&nbsp;</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li><li>Proactive and adaptable in responding to shifting priorities and emerging risks</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, CFR Compliance, Commercial & Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.How will you make an impact in this role?The Senior Manager, Amex Offers Oversight &amp; Excellence sits within the Amex Offers Digital Media team reporting to the Director, Global Enablement &amp; Oversight. This individual will be responsible for advancing oversight and excellence across Amex Offers including sourcing, capabilities and 3rd party partnerships globally. This individual will be responsible for owning and executing a holistic Offers excellence strategy focused on ensuring control management adherence, continuous improvement and streamlining of end-to-end execution processes, identification and implementation of controls that detect and protect.Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Support operational excellence activities including regulatory/audit queries, ensuring alignment and coordination across Amex Offers and key partners&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Own all Amex Offers compliance and AEMP policy initiatives, including the development and management of Risk Control Self Assessment (RCSA) to ensure ongoing business relevance, as well as the execution of ongoing control testing and annual version reviews.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Establish and own an Offers excellence training curriculum to support onboarding, education, and relevant updates regarding execution tools and processes.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain relationships with partners across the organization including Control Management, Risk and GCO. Drive the creation and ongoing improvements of processes involving Amex Offers marketers and enable two-way feedback.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Execute critical Risk Controls testingMinimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of marketing principles, process, and best practices.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience in marketing operations, process improvement, or project management.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Excellent analytical skills and the ability to interpret data to drive decision-making.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.&nbsp;<ul><li>Leadership experience preferred </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Operations and Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Advance adoption of Amex debit capabilities</li><li>Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit</li><li>Develop thorough documentation and operationally sustainable processes to ensure consistent results</li><li>Negotiate complex contracts with partners and customers</li><li>Create and expand relationships with key external debit partners</li><li>Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes</li><li>Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms</li><li>Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services</li></ul>Minimum Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer</li><li>Sound technical aptitude, analytical, and problem-solving skills</li><li>Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Experience negotiating complex contracts with partners and/or customers</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, challenging the status quo, and leading and producing results with or without authority</li><li>Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner</li><li>Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Preferred Qualifications:<ul><li>Expansive and active network across payments industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: 18850 N 56th Street, Phoenix, AZ 85054</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Travel Consultant - Global Travel & Lifestyle Services - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications:<ul><li>1 year experience in tourism, travel, or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week</li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: Sunrise, Florida</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Travel Consultant - Global Travel & Lifestyle Services - Sunrise, FL

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Dining (Resy &amp; Tock) is seeking enthusiastic Business Development Representatives to join our team.In this role, you will generate new business opportunities (meetings) by following proven processes in order to turn prospects into business accounts. We are seeking highly driven, results-oriented individuals who are eager to learn the fundamentals of sales through coaching, training, and hands-on experience.&nbsp;&nbsp;In this position you will master how to manage the top of the sales funnel from prospecting and qualifying to generating meetings for Account Executives. Your efforts will contribute to the overall Sales team goal of signing new business accounts. To do so, you will work collaboratively with both your manager and the Account Execs on the prospecting strategy for your assigned city, region, or territory.What You’ll Do:<ul><li>Identify and engage potential restaurant partners through outbound efforts — including email, cold calling, and social media outreach to set meetings for Account Executives.</li><li>Research restaurant openings to add qualified prospects to a growing sales pipeline.</li><li>Collaborate with Account Executives and your Manager to develop city-specific strategies and generate qualified sales meetings.</li><li>Become an expert in using sales tools like Salesforce and Outreach to maintain an organized pipeline, track communications, and report on business activities.</li><li>Respond to inbound leads while maintaining a strong focus on outbound prospecting and opportunity creation.</li><li>Cultivate a deep understanding of company products, restaurant operations, and hospitality industry trends to support thoughtful and strategic outreach.</li></ul>Who You Are:<ul><li>Bachelor’s degree and 0–3 years of sales, business development, or related experience.</li><li>Excellent written and verbal communication skills, with confidence engaging prospects across multiple channels.</li><li>Tenacious, self-motivated, and driven to achieve and exceed goals in a dynamic, fast-paced environment.</li><li>Highly organized with the ability to adapt, prioritize, and stay resilient under pressure.</li><li>Eager to learn, grow, and develop your career within a collaborative, high-performing sales team.</li><li>Strong passion for the restaurant and hospitality industry and curiosity about how technology can support its growth.</li><li>Prior restaurant experience is a plus, but not required.</li></ul>Salary Range: $20.00 to $33.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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