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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer.Minimum Qualifications:<ul><li>Two or more years of Customer Service experience in a call center environment&nbsp;&nbsp;</li><li>Ability to work in a fast-paced call center environment, balancing the need to support inbound and outbound call volume while meeting production and quality goals&nbsp;</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving&nbsp;</li><li>Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer&nbsp;</li><li>Above average PC skills in Microsoft Word, Excel, PowerPoint, and Outlook&nbsp;with a solid working knowledge of current Internet technology and the ability to research information for business related purposes&nbsp;</li><li>Ability to navigate in multiple computer systems while interacting with the customer simultaneously&nbsp;</li><li>Proven strength when assessing the short and long-term effect that all decisions have on constituents and day to day business processes&nbsp;</li><li>Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate&nbsp;</li><li>Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently&nbsp;</li><li>Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns&nbsp;</li><li>Strong time management skills and the ability to work under pressure and with limited supervision&nbsp;</li><li>Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations&nbsp;</li></ul>Preferred Qualifications:<ul><li>Fraud experience preferred</li></ul>The hours of operation are seven (7) days a week from 8:00am -12:00am EST&nbsp;including holidays&nbsp;This is a full-time opportunity where candidates must be flexible to work any shift during business hours.Salary Range: $20.00 to $22.60 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

HYBRID Account ProtectionSpecialistT3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Liquidity Risk Management team is a part of the Global Treasury Organization at American Express. The team’s core objective is to ensure the Company meets its regulatory liquidity needs by forecasting the Company’s regulatory liquidity requirements, collaborating with the Funding team to ensure timely funding of those needs, and performing stress testing to ensure the Company remains compliant with all regulatory liquidity requirements on an ongoing basis.How will you make an impact in this role?This manager role is an amazing opportunity to provide decision support and perform regulatory liquidity risk management forecasting, stress testing, analytics, and governance activities as American Express continues to evolve liquidity processes and reporting.<ul><li>Perform analysis and review of liquidity assumptions, methodologies, and processes for LRM processes, including interpretation of key drivers and results, identification of emerging risk, and presentation of metric and trend analyses.</li><li>Support key projects related to liquidity, including regulatory remediation, compliance and systems enhancements, and other change management projects.</li><li>Collaborate with model risk and liquidity risk within 2nd line, as well as Internal Audit (3rd line), in execution of key liquidity responsibilities.</li><li>Deliver and facilitate key committee materials and preparation of liquidity documentation.</li><li>Support preparation of Committee agendas, collection and aggregation of materials, and facilitation of review of all Treasury materials, including strategic and risk committees and the Board of Directors.</li><li>Analyze large data sets and summarize key messages for management to help inform the liquidity methodology and modelling capabilities, including supporting analysis of new products and product changes for liquidity impacts.</li><li>Support internal control group reviews and regulatory exams.</li><li>Collaborate with Bank Legal Entity Management teams to provide SME support for LRM at regulated entities.&nbsp;</li></ul>Minimum Qualifications<ul><li>3-5 years of Finance/Treasury experience.</li><li>Bachelor's degree in accounting, finance or related field.&nbsp;</li><li>Data coding knowledge/experience, including but not limited to strong working knowledge of SQL, Python, Power BI, TM1, and Microsoft Office applications.&nbsp;</li><li>Excellent communication and teamwork skills to collaborate effectively with internal and external business partners.</li><li>Ability to prioritize effectively and manage competing priorities effectively and drive results while meeting critical deadlines.</li><li>An analytical approach with a strong attention to detail, coupled with strong process management skills and ability to drive improvements.</li><li>Able to manage time and prioritize effectively with a proven ability to manage multiple requests simultaneously.</li><li>Able to work independently and thrive in an environment of frequently shifting priorities.</li></ul>Preferred Qualifications<ul><li>Intellectual curiosity.</li><li>Master's degree.</li><li>Familiarity with GenAI.</li><li>Strong sense of personal accountability and resilience with a passion for continuous improvement.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Treasury

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.Team IntroductionJoin the GFCSU/USIU Procedures and Training team as a Training &amp; Procedures Analyst supporting global anti-financial crime initiatives. This role focuses on enhancing investigative procedures and delivering high impact training and procedural guidance aligned with the global standards set for AML, Screening, Enhanced Due Diligence, and Sanctions standards.Job Responsibilities/Tasks:<ul><li>Develop and maintain investigations-related procedures and training materials in alignment with internal and regulatory standards</li><li>Support and deliver training initiatives across virtual and in-person formats for colleagues across all global markets.</li><li>Collaborate with key stakeholders to identify and implement efficiencies in investigative workflows</li><li>Serve as a liaison for the Procedures and Training team to maintain awareness of operational training and procedural needs.</li><li>Partner with global and cross-functional teams to ensure consistent application of trained process and procedure.</li><li>Contribute to ongoing process improvement efforts and support the design of new or updated procedural and training frameworks</li><li>Maintain subject matter expertise of GFCSU/USIU Investigative process by periodically conducting end-to-end suspicious activity investigations and possible SAR filing.</li><li>Demonstrate flexibility in work schedule to accommodate global training needs across multiple time zones, including early morning, evening, or occasional weekend sessions as required.</li></ul>Minimum Qualifications:<ul><li>2+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement</li><li>Experience with collaborating, creating and/or delivering effective trainings with demonstrable results.</li><li>Willingness and ability to work a varying schedule to support training delivery in international markets.</li><li>Knowledge of criminal typologies associated with financial products and services</li><li>Ability to demonstrate strategic thinking, support innovation and change, introduce and champion new processes</li><li>Ability to handle sensitive information in a confidential and professional manner</li><li>Keen attention to detail, analytical and problem-solving skills, and effective communication skills</li><li>Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint</li></ul>Preferred Qualifications:<ul><li>Understanding of current GFCSU/USIU Polices, Processes, and Procedures, as well as a fundamental understanding of AML-related laws and regulations</li><li>Demonstrated ability to influence, gain support, and reconcile differences amongst GFCSU/USIU colleagues</li><li>Keen attention to detail, analytical and problem-solving skills, and effective communication skills</li><li>A strong candidate will also be able to manage multiple tasks simultaneously; support a risk-based culture; effectively manage change and be proactive; and be a deadline-driven team player</li><li>CAMS certified or equivalent preferred</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance; Investigations Training & Procedures

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.We are seeking a Senior Engineer to lead the design and development of a scalable, secure, and modern framework that streamlines onboarding and supports development teams across multiple business units within Amex—scaling to meet future demands. You will architect and implement modern API-driven services, application components as per enterprise standards. The role involves advancing ACE Studio Platform and associated components (e.g., Process Engine, Case Management, Core APIs, RPA, and Work Management) with a focus on performance, availability, and maintainability. You'll drive the development of ACE Framework and Platform components, self-service tools, and real-time analytics to enhance operational efficiency and reduce cost. Ideal candidates will demonstrate deep experience in cloud-native development, distributed systems, enterprise integration, and feature scalability to meet enterprise-wide modernization goalsAt the core of Software Engineering:&nbsp;Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:<ul><li>Agile Practices</li><li>Product Attitude</li><li>Analytical Thinking</li><li>Business Product Knowledge</li></ul>Responsibilities:<ul><li>Design, build and manage enterprise platform and frameworks for Process Management, Case Management, Work Management, Process Mining</li><li>Designing, developing, and supporting shared technology services used by the enterprise</li><li>Leading a small team of Java &amp; Devops engineers</li><li>Taking your place as a core member of an agile team driving the latest development practices</li><li>Writing code and unit tests, working with API specs and automation</li><li>&nbsp;Finding opportunities for adopting new technologies&nbsp;</li></ul>Qualifications:<ul><li>Preferably a BS or MS degree in computer science, computer engineering, or other technical field</li><li>8+ years of hand on software development experience</li><li>Experience in Process Management, Case Management, Work Management is required.</li><li>Experience in leading and driving overall project is required</li><li>Programming Languages and Frameworks – Hands on experience in some or all the following is preferred:</li><li>Java, Python, Gihub Actions, Helm Chart, Istio Service Mesh,&nbsp;&nbsp;Envoy, Docker, Kubernetes, OpenShift, gRPC, JSON, CouchBase, Consul, Jenkins, , Elastic Stack, Kafka, Spark, Git, RDBMS like Postgres SQL, Springboot,&nbsp;multi-threaded programming, Maven, Gradle, JUnit</li><li>Experience in Platform Engineering is preferred</li><li>Experience in Automations, AI / ML driving cost savings is preferred</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and exploit them to their optimal potential</li><li>Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.</li><li>Strong experience in applications with high throughput and performance</li><li>Experience with micro services architectures and service mesh technologies is preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Software Engineer I - Java - Enterprise ACE Platform

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a Manager/Sr. Manager, you will:<ul><li>Own, monitor and enhance all alternate underwriting strategies (including but not limited to) AXP Franchise Customers and Dynamic offers.</li><li>Evaluate new data sources from Marketing, Bureau etc. and uplift the UW decisions.</li><li>Deploy random tests around PL eligibility to better understand risk trends and optimize risk strategy</li><li>Manage partnership with Pricing, Finance and Marketing teams</li><li>Publish key MIS reports like Quarterly Initiative Tracker, Origination Waterfall etc. to generate insights</li></ul>Minimum Qualifications<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Strong analytical skills, intellectual curiosity, and an innovative approach to solving both practical and theoretical business problems</li></ul>Preferred Qualifications<ul><li>Industry experience in installment lending UW</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Risk Management Team is responsible for risk management and program health monitoring, and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include GFCC metrics and reporting, risk and control self-assessments (“RCSAs”), the Customer Risk Rating (“CRR”), Money Laundering Risk Assessment (“MLRA”), and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (“EDD”) programs.<h4>Role of Manager, GFCC Reporting Team</h4>As GFCC embarks on a modernization journey to enhance its platform capabilities, as enterprise risk management frameworks continue to evolve, and as the expectations of our regulators continue to grow, we need to ensure that our Financial Crimes Program continues to be efficient, effective, and transparent globally. The successful candidate will be responsible for developing reports, performance metrics, and risk metrics for the Financial Crimes Program and uplifting related reporting capabilities. Reporting to the Director of GFCC Reporting &amp; Controls, the successful candidate will play a strategically important role by partnering with all GFCC process owners, product, and technology teams to provide visibility and oversight over critical operational processes. They will help to prepare key reports, deliver related automation enhancements, and uplift and expand reporting capabilities by driving data and technology enhancements.<h4>Responsibilities</h4><ul><li>Manage the development, preparation, and validation of key financial crimes reports and metrics for internal and external stakeholders, including senior management, committees, regulators, etc.</li><li>Engage with stakeholders to continually evaluate reporting needs, promote GFCC reporting, and facilitate engagement and usage.</li><li>Perform assessments to evaluate and mitigate impacts to existing reports stemming from platform modernization, technology and process changes.</li><li>Streamline and automate manual reporting processes, and collaborate with technology and product teams within American Express to drive new and enhanced reporting requirements.</li><li>Conduct data analysis, issue resolution, and ad-hoc data pulls for audit and exam responses.</li><li>Manage projects in support of the broader program, as needed.</li></ul><h4>Qualifications</h4><ul><li>5+ years of work experience in reporting, analytics, or data management, preferably within a compliance, control management, or risk management organization.</li><li>Expert MS Excel skills (e.g., Pivot tables, Macros, Power Query) and/or demonstrated experience using data visualization tools such as PowerBI, Tableau, or MicroStrategy is required.</li><li>Demonstrated expertise in data management, including data collection, organization, validation, and maintenance to ensure accuracy, consistency, and accessibility across systems and platforms.</li><li>Proficiency in SQL and/or other data querying languages is preferred, with the ability to design, review, and optimize complex queries to extract, analyze, and validate large datasets in support of strategic decision-making.</li><li>Excellent communication skills, both written and verbal, with proven ability to translate findings into impactful reports, visuals, communications and presentations to senior management, committees, regulators, etc.</li><li>Exceptional attention to detail and organizational skills.</li><li>Decisive self-starter with a high degree of accountability, solution-focused and able to successfully balance multiple priorities over both the short and long term in a deadline-intensive environment.</li><li>Proven ability to collaborate closely with multiple stakeholders to ensure effective delivery of initiatives</li><li>Ability to initiate and drive projects to completion, navigate ambiguity and proactively anticipate and address challenges.</li><li>Strong management, collaboration, organizational, and interpersonal skills with ability to motivate and engage team-members and stakeholders.</li><li>Proven to have a global mindset; able to work well across time zones and work cultures.</li><li>A working knowledge of a Financial Crimes program would be beneficial, although not essential.</li><li>Bachelor's degree required.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Financial Crimes Compliance Reporting Manager

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Network &amp; Acquiring Solutions (NAS) team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.The Network &amp; Acquirer Envisioning Team drives the delivery of digital products and services for merchants, acquirers, issuers, and payment facilitators. Our solutions span ATM/debit, point-of-sale authorizations and submissions, transaction pricing, disputes, and settlement — all designed to meet the evolving demands of the global payment network. By developing a wide range of innovative capabilities, we enable American Express to attract new customers, expand into new markets, respond to regulatory requirements, and support emerging payment types.Role Overview:As a Senior Envisioning Manager for Strategic Network and Acquirer Solutions your role will have best elements of Senior Business Analyst and Business Transformation Consultant roles. You’ll bridge the gap between business and technology by interpreting business requirements into capability needs for technical delivery. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.Key Responsibilities:<ul><li>Collaborate with partners to define scope, value, and align to strategic priorities.</li><li>Lead transformational initiatives to build and enhance Network and Acquiring capabilities.</li><li>Present complex concepts clearly to senior leadership.</li><li>Provide consultancy on ecosystems, capabilities, and discovery best practices.</li><li>Deliver solutions with business and technology teams.</li><li>Engage experts and stakeholders to enable informed decisions.</li><li>Drive continuous improvement in discovery to deliver lasting value.</li></ul>Qualifications:<ul><li>Strong strategic thinking and problem-solving skills</li><li>Business Process Modelling, data &amp; insight analysis</li><li>Excellent communication and ability to elicit and translate business needs into technical requirements</li><li>Strong analytical skills with the ability to clearly articulate complexities</li><li>Strong collaboration, presentation and influencing skills</li><li>Experience in business transformation and Agile frameworks.</li><li>Payments industry experience is preferred but not essential.</li><li>Proven experience driving results in a global environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Envisioning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Risk Management Team is responsible for risk management and program health monitoring, and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include GFCC metrics and reporting, risk and control self-assessments (“RCSAs”), the Customer Risk Rating (“CRR”), Money Laundering Risk Assessment (“MLRA”), and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (“EDD”) programs.<h4>Role of Analyst, GFCC Reporting Team</h4>As GFCC embarks on a modernization journey to enhance its platform capabilities, as enterprise risk management frameworks continue to evolve, and as the expectations of our regulators continue to grow, we need to ensure that our Financial Crimes Program continues to be efficient, effective, and transparent globally. The successful candidate will assist in the development of reports, performance metrics and risk metrics for the Financial Crimes Program and uplifting related reporting capabilities. The successful candidate will partner with GFCC process owners, product, and technology teams to provide visibility and oversight over critical operational processes. They will help to prepare key reports, deliver related automation enhancements, and uplift and expand reporting capabilities by driving data and technology enhancements.<h4>Responsibilities:</h4><ul><li>Assist in the development, preparation, and validation of key financial crimes reports and metrics for internal and external stakeholders, including senior management and committees.</li><li>Engage with stakeholders to continually evaluate reporting needs, promote GFCC reporting, and facilitate engagement and usage.</li><li>Support assessments to evaluate and mitigate impacts to existing reports stemming from platform modernization, technology and process changes.</li><li>Streamline and automate manual reporting processes, collaborating with technology and product teams within American Express, where needed.</li><li>Assist with data analysis, issue resolution, and ad-hoc data pulls for audit and exam responses.</li><li>Manage project milestones/tasks in support of the broader program, as needed.</li></ul><h4>Qualifications:</h4><ul><li>2+ years of work experience in reporting, analytics, or data management, preferably within a compliance, control management, or risk management organization.</li><li>Advanced MS Excel skills (e.g., Pivot tables, Macros, Power Query).</li><li>Demonstrated experience using data visualization tools such as PowerBI, Tableau, or MicroStrategy and/or proficiency in SQL or other data querying languages is preferred.</li><li>Strong communication skills, both written and verbal, with ability to translate findings into impactful reports, visuals, communications and presentations to senior leadership, regulators, etc.</li><li>Strong attention to detail and organizational skills.</li><li>Decisive self-starter with a high degree of accountability, solution-focused and able to successfully balance multiple tasks in a deadline-intensive environment.</li><li>Proven ability to collaborate effectively as part of a global team.</li><li>A working knowledge of a Financial Crimes program would be beneficial, although not essential.</li><li>Bachelor's degree required.</li></ul>Salary Range: $60,750.00 to $100,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Financial Crimes Compliance Reporting Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the newest technologies, we’ll support you with an open environment and learning culture.<h4>Don’t Just Build Tech. Change Tech</h4>Become part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express. The successful candidate will be part of an organization responsible for reshaping our Company's Integrated Risk Management (IRM) program. We are crafting scalable and efficient ServiceNow platform capabilities to enable our colleagues to build reliable and high-quality Risk Management modules to meet business needs. You will bring your ServiceNow platform &amp; development experience to build and implement innovative capabilities to drive DevOps processes across our ServiceNow teams, including automated deployment and testing, code/configuration quality &amp; test coverage, and other cross-platform capabilities. You will be a critical member of this hands-on team responsible for ensuring the platform is stable, secure, and operating efficiently. This role will support our other IRM teams, while also managing core ServiceNow administrative functions, upgrades, cloning, and integrations.<h4>Key Responsibilities</h4><h4>Day-to-Day Platform Administration:</h4><ul><li>Manage users, groups, roles, ACLs, and other platform configurations.</li><li>Monitor for and Address platform performance issues.</li><li>Maintain scheduled jobs and resolve issues as needed.</li><li>Update and maintain data taxonomies and libraries as needed.</li><li>Debug issues and implement fixes across IRM and core ServiceNow modules.</li></ul><h4>Platform &amp; DevOps Enablement:</h4><ul><li>Provide Technical Leadership and Innovative Thinking to implement a world-class set of platform capabilities.</li><li>Implement platform solutions to enable adoption of DevOps principles.</li><li>Implement platform monitoring solutions to ensure high availability and performance of Production and non-Production environments.</li><li>Architect/Build custom solutions to solve for complex and critical platform needs not addressed by out of the box ServiceNow offerings.</li><li>Architect/Configure/Support integrations with external systems (e.g., GRC tools, vendor platforms).</li></ul><h4>Upgrades &amp; Enhancements:</h4><ul><li>Plan, test, and implement ServiceNow platform upgrades and IRM module releases.</li><li>Ensure customizations remain functional post-upgrade.</li><li>Test and Apply patches and hotfixes as needed.</li></ul><h4>End-User Support:</h4><ul><li>Provide day-to-day user support and resolve tickets related to ServiceNow IRM.</li><li>Maintain documentation, knowledge articles, and configuration guides.</li></ul><h4>Qualifications:</h4><ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).</li><li>ServiceNow Certified Application Developer (CAD) &amp; Certified System Administrator (CSA) certification.</li><li>3+ years of Service Now Administration and Development Experience.</li><li>Solid experience with IRM/GRC modules (Policy &amp; Compliance, Risk, and/or Audit).</li><li>Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.</li><li>Experience with ServiceNow upgrades, instance cloning, and system maintenance.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer III, ServiceNow Platform - Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Go above and beyond at a company that sets the standard for customer-first service.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.&nbsp;Role &amp; Responsibilities:Meaningful, rewarding work performed with integrity, utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to succuss.Here’s just some of what you’ll do in this role:<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment in Sunrise, Florida - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $22.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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