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At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role &amp; Responsibilities:<ul><li>Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.</li></ul>What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Customer Care Professional - Consumer Product Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.Join Team Amex and let’s lead the way together!The position of ServiceNow IRM Senior Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.The successful candidate will be responsible for crafting scalable and efficient solutions across the Compliance &amp; Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:<ul><li>Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.</li><li>Develops technology/implementation design documentation.</li><li>Provides estimates for design, build, test, and implementation tasks.</li><li>Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.</li><li>Assists with updates to program specification/implementation documentation.</li><li>Works with agile champions and release train engineers to prepare configurations for production.</li><li>Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.</li><li>Identifies gaps, provides feedback, and proposes changes to implementation specifications.</li><li>Coaches and mentors the team of engineers.</li><li>Provides inputs to product owners with recommendations to drive towards clean design and shared success.</li><li>Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change</li><li>Participate in a scrum ceremony and use agile principles and tools including Rally.</li></ul><h4>Minimum Qualifications:</h4><ul><li>5+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components</li><li>Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.</li><li>Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.</li><li>Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.</li><li>An understanding of GRC/IRM industry trends</li><li>Overall 8+ years of software development experience.</li><li>BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas</li></ul><h4>Preferred Qualifications:</h4><ul><li>Working knowledge of GCP</li><li>Typically has prior technology experience of systems analysis/programming.</li><li>Experience writing/initiating JS utilities</li><li>Hold ServiceNow Certified System Administrator credentials</li><li>Conceptual architecture knowledge.</li><li>5+ years Agile experience as well as hands on Scaled Agile Framework experience</li><li>Machine Learning or Generative AI knowledge is a plus, not mandatory</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Sr. Software Engineer I, ServiceNow IRM - Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.US Consumer Services is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, US Consumer Services Issues, Events &amp; Remediation will :<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>&nbsp;Preferred Qualifications:&nbsp;&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Experience in financial services industry</li></ul></li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Analyst to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with Privacy laws, regulations, and internal standards (e.g., CCPA, GDPR, GLBA, and other Privacy regulations).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>2+ years of experience in compliance, risk management, or control-related roles within privacy risk in financial services.</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of key Privacy and U.S. banking regulations (e.g., Reg E, Privacy (CCPA, GDPR, GLBA, etc.)).</li><li>Privacy Certification (e.g., CIPP/CIPM/CIPT) or other Privacy Certification</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior analyst - Privacy Risk Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Enterprise Architecture:Enterprise Architecture is an organization at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.Software Development:<ul><li>Mid-level ability in software development, such as coding assignments</li><li>Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)</li><li>Participate in code reviews and automated testing</li><li>Debug basic software components and identify code defects for remediation</li><li>Enable the deployment, support, and monitoring of software across test, integration, and production environments</li><li>Automate deployments in test or production environments</li><li>Automatically scale applications based on demand projections Leadership</li><li>Demonstrate increased self-reliance to achieve team goals</li><li>Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking</li></ul>Qualifications:<ul><li>Up to 6 years of software development experience in a professional environment, primarily focused on Python Programming</li><li>Experience with&nbsp;streaming technologies such as Apache Spark, Kafka and Scala as a programming language preferred</li><li>Backend experience including Apache Cassandra, and relational databases such as Oracle, PostgreSQL a plus</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases</li><li>Good to have experience working with cloud platforms (AWS, or GCP)</li><li>Solid understanding of system design, scalability, and performance tuning.</li><li>Familiar with Swagger/OpenAPI, and building RESTful APIs and integrating web services</li><li>Good to have knowledge of machine learning algorithms, software architecture, libraries and frameworks to create AI that accomplishes outlined goals&nbsp;</li><li>Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, or similar).</li><li>Familiar with Agile or other rapid application development methods</li><li>Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Software Engineer - Python - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Overview of The Department:Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition, and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented senior engineer to support this fast-evolving eco system.The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on Cloud based engineering, various Java technologies, API design and user experience. The candidate should be able to develop innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, but also contribute to planning and executing the technology roadmap, while being an exemplary team player and contributor. You are required to have a curious mindset, ability to question status quo and technologically advance the platforms, while exhibiting collaboration with other enterprise teams.This is an opportunity to work in a fast-paced, Scaled Agile environment with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.Job Responsibilities:<ul><li>Lead and contribute to the development of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team.</li><li>Design, build and deploy new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).</li><li>Support the assessments of 3-rd party technology solutions to determine suitability for use in the emerging platform.</li><li>Collaborate successfully with product owners, designers, and a broad set of internal tech partners (across multiple internal groups).</li><li>Perform code reviews to ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.</li><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development.</li><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.</li><li>Interview to help recruit top talent with technical skills and non-technical skills</li><li>Coach and potentially lead junior engineers</li><li>Consistently question assumptions, challenge the status quo, and strive for improvement.</li></ul>Minimum Qualifications:<ul><li>Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design.</li><li>Digital Advertising and Media network software engineering experience required.</li><li>Hands-on engineering experience using and implementing Google Ads Manager and other similar products.</li><li>Experience with Adobe products for Marketing and Creative (Adobe Experience Cloud/Platform, Adobe Creative Cloud).</li><li>Extensive experience in Software Engineering, with 8+ years of demonstrable experience building and deploying large scale software products.</li><li>Strong experience in design and Agile development, code reviews for full stack solutions.</li><li>Significant experience with Java, REST APIs, Cloud engineering, building digital experiences.</li><li>Strong understanding and experience in CICD and DevOps, system and platform resiliency.</li><li>Ability to communicate complex technical concepts clearly and concisely to non-technical individuals.</li><li>Experience or exposure with technology planning and road mapping.</li><li>Proven track record to lead problem analysis and resolution.</li><li>Bachelor’s degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.</li></ul>Preferred Qualifications:<ul><li>Knowledge of American Express Marketing &amp; Data platforms, and software development practices a plus.</li><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.</li><li>Proven ability to develop and execute against a platform vision, strategy, and priorities.</li><li>Deep appreciation for the importance of elegant solutions to technical challenges.</li><li>Flawless interpersonal skills and ability to partner with technology peers to drive technical solutions forward.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Sr. Engineer ll - Media Network Adobe Products - Amex Offers & Digital Media

<h4>&nbsp; &nbsp; &nbsp;You Lead the Way. We've Got your Back.</h4>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. &nbsp;Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. &nbsp;By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.How will you make an impact in this role? The Enterprise Data Office (EDO) is part of the Technology organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth. &nbsp;The Senior Analyst, Enterprise Data Governance Data Activation role will support the activation of data management (as outlined in the organization’s Enterprise Data Governance Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise.Primary Responsibilities:<ul><li>Execution of data activation activities and processes to bring data under governance (e.g., critical data element prioritization, data mapping, identifying data management roles, documenting data, and classifying systems)</li><li>Communicating data management program requirements to federated data management teams.</li><li>Initiating the training of federated data management teams on foundational processes and activities to bring data under governance.</li><li>Communicating requirements to teams who own data governance tools (e.g., Collibra, data quality platform, etc.)</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the data activation activities</li></ul>Minimum Qualifications:<ul><li>2+ years of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance of Data Governance policy and standards.</li><li>Bachelors Degree</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Manta, Collibra)</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.Preferred Qualifications:</li><li>Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency</li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.</li><li>Master’s degree in finance/accounting&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>Don’t Just Build Tech. Change Tech</h4>Become part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express. The successful candidate will be part of an organization responsible for reshaping our Company's Integrated Risk Management (IRM) program. We are crafting scalable and efficient ServiceNow platform capabilities to enable our colleagues to build reliable and high-quality Risk Management modules to meet business needs. You will bring your ServiceNow platform &amp; development experience to build and implement innovative capabilities to drive DevOps processes across our ServiceNow teams, including automated deployment and testing, code/configuration quality &amp; test coverage, and other cross-platform capabilities. You will be a critical member of this hands-on team responsible for ensuring the platform is stable, secure, and operating efficiently. This role will support our other IRM teams, while also managing core ServiceNow administrative functions, upgrades, cloning, and integrations.<h4>Key Responsibilities</h4>Day-to-Day Platform Administration:<ul><li>Manage users, groups, roles, ACLs, and other platform configurations.</li><li>Monitor for and Address platform performance issues</li><li>Maintain scheduled jobs and resolve issues as needed</li><li>Update and maintain data taxonomies and libraries as needed</li><li>Debug issues and implement fixes across IRM and core ServiceNow modules.</li></ul>Platform &amp; DevOps Enablement:<ul><li>Provide Technical Leadership and Innovative Thinking to implement a world-class set of platform capabilities</li><li>Implement platform solutions to enable adoption of DevOps principles</li><li>Implement platform monitoring solutions to ensure high availability and performance of Production and non-Production environments</li><li>Architect/Build custom solutions to solve for complex and critical platform needs not addressed by out of the box ServiceNow offerings</li><li>Architect/Configure/Support integrations with external systems (e.g., GRC tools, vendor platforms).</li></ul>Upgrades &amp; Enhancements:<ul><li>Plan, test, and implement ServiceNow platform upgrades and IRM module releases.</li><li>Ensure customizations remain functional post-upgrade.</li><li>Test and Apply patches and hotfixes as needed.</li></ul>End-User Support<ul><li>Provide day-to-day user support and resolve tickets related to ServiceNow IRM</li><li>Maintain documentation, knowledge articles, and configuration guides.</li></ul><h4>Qualifications:</h4><ul><li>Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).</li><li>ServiceNow Certified Application Developer (CAD) &amp; Certified System Administrator (CSA) certification</li><li>5+ years of Service Now Administration and Development Experience</li><li>Solid experience with IRM/GRC modules (Policy &amp; Compliance, Risk, and/or Audit)</li><li>Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.</li><li>Experience with ServiceNow upgrades, instance cloning, and system maintenance.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Sr. Software Engineer I, ServiceNow Platform - Global Risk & Compliance Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Company provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC, whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling Litigated Claims for all claims within the AMEX Assurance Company Insurance portfolio, Including but not limited to Travel and Medical claims within the highly complex suite of Specialty Lines products. Duties include but not limited to:<ul><li>Investigation/research by using tools available and making outbound calls to settle claims</li><li>Communication via written and/or direct phone interaction with the customer, to ensure timely decisions</li><li>Communication and partnership with our legal teams and leadership</li><li>Decision making of claims for these products</li><li>Contract and policy interpretation</li><li>Maintaining state compliance</li></ul>&nbsp;****To be considered for this position you must reside in Arizona. This is a hybrid position and will require the successful candidate to be in office a minimum of 3 days per week. Minimum Qualifications:<ul><li>2 years of Customer Service experience</li><li>2 years Insurance experience, preferably in claims&nbsp;</li><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li></ul>Preferred Qualifications:<ul><li>Travel and Medical Claims experience</li><li>Auto Insurance Experience</li><li>Litigation claims handling experience</li><li>Insurance or Travel Industry experience</li></ul>A current Claims Adjuster License If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.Salary Range: $26.20 to $43.87 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Insurance Claims Adjuster- Litigation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually &nbsp; &nbsp;Your duties may include but are not limited to:<ul><li>&nbsp; &nbsp; &nbsp;Deliver world-class customer service, by explaining our related benefits and responding&nbsp;to customer inquiries and&nbsp; &nbsp;concerns over the phone</li><li>&nbsp; &nbsp; &nbsp; Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>&nbsp; &nbsp; &nbsp; Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>&nbsp; &nbsp; &nbsp;Build meaningful relationships with our customers through a customer first approach, which would entail understanding&nbsp; their situation and needs, answering questions, and ensuring each customer knows American Express has their back.</li><li>&nbsp; &nbsp; Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>&nbsp; &nbsp; &nbsp; Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>&nbsp; &nbsp; Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all&nbsp; &nbsp;regulatory requirements</li><li>&nbsp; &nbsp; &nbsp;Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>&nbsp; &nbsp; &nbsp; Manage other production related activities, such as complaints and escalations</li><li>&nbsp; &nbsp; &nbsp; Handle inbound calls for multiple products with no prospecting or cold calling</li><li>&nbsp; &nbsp; &nbsp; Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>&nbsp; &nbsp; &nbsp; Remain positioned and well informed of changes implemented that affect your work&nbsp;</li></ul>Skills/Qualifications:&nbsp; &nbsp;&nbsp;<ul><li>Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years</li><li>Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses.</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:</li></ul>o&nbsp;&nbsp; Monday-Friday: 8:00am – 9:00pm ETo&nbsp;&nbsp; Saturday-Sunday:10:00am-6:30pmETJo AAC:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Primary Location: Sunrise Florida / Phoenix, AZ&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organization: Global Services·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Schedule: &nbsp;Full-time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Job Band 25Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

208 American Express Jobs