field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Data Architect (Data Virtualization &amp; CCaaS) to design and deliver scalable, secure, and future-ready data solutions. The ideal candidate will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong technical expertise, strategic thinking, and collaboration across multiple teams to enable seamless data integration, analytics, and operational excellence.Key Responsibilities:<ul><li>Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems.</li></ul><ul><li>Lead data migration and modernization initiatives by analyzing existing contact center environments—including data structures, dependencies, and integration points—and developing comprehensive migration strategies, timelines, and risk mitigation plans for transitioning from on-premises to cloud platforms.</li></ul><ul><li>Design and implement scalable data architectures—including virtualization frameworks, federated data access layers, and real-time integration pipelines—aligned with enterprise data strategy, governance, and performance standards.</li></ul><ul><li>Develop and maintain unified data models and semantic layers, defining canonical data models, data contracts, and transformation rules to ensure interoperability, schema compatibility, data integrity, and consistent enterprise-wide analytics.</li></ul><ul><li>Implement and enforce data governance, security, and access control policies across virtualized and hybrid environments.</li></ul><ul><li>Establish non-functional requirements including scalability, resilience, security, compliance, performance, and disaster recovery.</li></ul><ul><li>Collaborate closely with data engineers, analysts, architects, product managers, and business stakeholders to deliver unified and actionable data solutions.</li></ul><ul><li>Provide technical leadership through code reviews, mentorship, and continuous process improvement.</li></ul><ul><li>Stay current with industry trends and emerging technologies in CCaaS platforms such as Five9, Google CCAI, and Amazon Connect.</li></ul><ul><li>Contribute to cross-functional initiatives, innovation sessions, and knowledge-sharing activities to foster continuous improvement.</li></ul><ul><li>Implement and manage CI/CD pipelines for data and application delivery.</li></ul><ul><li>Apply banking data domain expertise to design and optimize data engineering and integration solutions.</li></ul><ul><li>Demonstrate strong analytical and problem-solving abilities to troubleshoot and resolve complex technical challenges effectively.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in computer science or related field with 10+ years of experience in designing, building, and managing contact center and enterprise data platforms.</li></ul><ul><li>Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with CCaaS platforms such as Five9, Google CCAI, or Amazon Connect.</li></ul><ul><li>Proficient in data engineering and architecture—skilled in SQL, data modeling, ETL/ELT pipeline design, and data warehousing using BigQuery or similar platforms.</li></ul><ul><li>Experienced in real-time and event-driven data processing, leveraging Kafka, Google Pub/Sub, or AWS Kinesis, with strong programming skills in Python and automation scripting.</li></ul><ul><li>Versatile in data systems and integration, including API-based ingestion (REST, SOAP, webhooks), RDBMS/NoSQL databases (Oracle, PostgreSQL, MongoDB, Cassandra), and data virtualization tools like Denodo or BigQuery Omni.</li></ul><ul><li>Demonstrated leadership, analytical, and problem-solving abilities, with proven success in Agile environments, strong stakeholder collaboration, and a continuous drive for innovation and performance optimization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Software Engineer - Contact Center Technologies

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleOur Internal Audit group is seeking an eager Cybersecurity Audit Manager in New York City, Phoenix, or Sandy to help advance and grow our audit coverage across our cybersecurity audit portfolio. The cybersecurity audit portfolio spans across information technology throughout the enterprise and includes auditing first-line information security processes. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to communicate audit results effectively.&nbsp;Key Responsibilities·Serve as Auditor in Charge (AIC) on audits, managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups, external auditors, stakeholders, and regulators to ensure effective execution; conduct L1 reviews; serve as the primary audit client contact·Analyze / review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings·Lead audit client meetings and walkthroughs·Develop test plans, audit findings, and the audit report in accordance with IAG policies and procedures·Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit·Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business·Delegate tasks to team members; guide auditors in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers·Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices·Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments·Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the teamMinimum Qualifications·5+ years of audit experience·Prior experience working at a Big Four / G-SIB·Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions&nbsp;·Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities·Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions·Applies control theory and professional auditing practices throughout the audit lifecycle·Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes·Strong knowledge of information security and infrastructure related terminology and concepts and experience in applying cybersecurity concepts and controls/countermeasures in public cloud environments (e.g., zero trust, defense in depth, infrastructure as code, virtualization, container management, public key infrastructure (PKI), etc.)·Prior experience in analyzing regulatory and industry cybersecurity frameworks (NIST, FFIEC, CRI, MITRE ATT&amp;CK) and applying guidance to audits of cybersecurity controlsPreferred Qualifications·Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.·Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization·Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) and within 12 months of hire date an industry recognized cloud certification, e.g., ICS2 CCSPSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Cybersecurity Audit Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is for a Transformation and Controls Product Owner in the Regulatory Automation and Change Management team within the Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for leading transformational efforts to elevate our controls and risk management for regulatory high-risk reports on critical enterprise initiatives, focusing on driving the definition, analysis and documentation of key regulatory reporting requirements, architectural designs and deliver best-in-class, end-to-end automation through cutting-edge new tech trends such as AI / ML and leveraging regulatory reporting platforms to enable transformation in the banking industry.The Product Ownership teams under Regulatory Automation &amp; Change Management (RACM) oversee the technical interpretation and analysis of automation requirements for US regulatory reporting (including but not restricted to FR Y9C, FR2052a, FR Y9LP, FR Y14M/A/Q, FR 2314, FR Y11, FFEIC 009 / 009A, FFEIC 031, FR Y15, FFEIC 101 and TIC reporting), evaluating business regulatory instruction documentation, data sourcing and gap analysis requirements, and the prioritization of last mile reporting automation features and user stories for American Express.This team has a holistic understanding of numerous data sources, processing &amp; regulatory reports. The Product Owner is a collaborator, a well-organized, action-oriented individual with exceptional leadership and functional expertise, confident in presenting, facilitating, and building a network of strong relationships across our organization. This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that the software features developed align with original requirements provided to the team. &nbsp;Product Owners dedicated to Transformation and Controls must be highly analytical, well-organized, data-driven individuals with exceptional leadership, control management expertise and a high degree of technical skills confident in presenting, highly complex data concepts and technicalities in simple terms and pragmatically, to upper management and executive leadership, to drive critical enterprise decisions.How will you make an impact in this role?<ul><li>Lead and be the US regulatory reporting automation point-of-contact for our enterprise initiatives to elevate and transform our control environment for regulatory reporting automation opportunities and requirements.</li><li>Establish a transformation automation roadmap for our platform capabilities that elevate our prioritization and risk management principles, driving the continuous improvement of backlog requirements through Regulatory Reporting last mile submission solutions (e.g., Axiom SL)</li><li>Drive the Solution Architecture Forum agenda and Capabilities discussions in support of Point of Arrival (POA) data pipeline cloud-based design, including but not restricted to the acceleration of legacy platforms decommission, creating a control management framework on hollow-out strategies in close partnership with Global Capabilities Product Owners and Data Sourcing Architecture teams</li><li>Collaborating extensively with US Regulatory Report Owner business partners and other Product Owner teams involved in the US Regulatory Reporting Automation program to support the identification and codification of business requirements, coordinating functional design, prototyping, testing, implementation and reprioritization across the US regulatory reporting roadmap automation initiatives backlog.</li><li>Develop functional requirement documentation and process specific design documentation (I.e., features, user stories, business expected values, etc.) to support regulatory report owner requirements across agile development tools (I.e., Rally, JIRA, BPM, etc.)</li><li>Coordinate with various other Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues to ensure proper and data / control management designs.</li><li>Knowledgeable in development methodologies, understanding of SQL development, system functionality and expected business values for certification of automation results.</li><li>Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solution to complex prioritization and business requirement.</li></ul>Minimum Qualifications:<ul><li>Degree in Finance/Accounting and/or Information Technologies (master’s preferred).</li><li>5+ years of experience in the US Federal Reserve / financial US regulatory reporting, banking / financial services, Product, Project and / or Control Management</li><li>5+ years of work experience in Banking / Regulatory / Financial / Technology Services.</li><li>Demonstrated strong experience in leading regulatory reporting transformation or other regulatory solution design large-scale banking / financial / software projects</li><li>Experienced in Scaled Agile Framework, Agile mindset, and Transformational Project and Change Management embracing new opportunities and adapting easily to change.</li><li>Experience eliciting and documenting technical business transformation, risk and control requirements via the creation of features, user stories and other key decision documents</li><li>Experience in the application of cutting-edge technology transformational programs such as Gen AI, MS Co-Pilot, Machine Learning (ML), Natural Language Programming (NLP), etc.</li><li>Critical thinking and complex problem-solving skills (data application).</li><li>Proven people leadership experience and ability to attract, engage and retain talent.</li><li>Excellent written and verbal communication with ability to communicate highly complex concepts and processes in simple terms and pragmatically.</li><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li><li>Displays thought leadership, drive process, and support work/life balance initiatives.</li></ul>Preferred Qualifications:<ul><li>SaFe Agile Product Owner and / or Project Management Professional (PMP) certification</li><li>Certified Risk Management Professional (CRMP), similar certifications or trainings</li><li>Experience with SQL, Python and other Data Automation / Data Visualization techniques.</li><li>Experience with of MS Excel, Power Query, and other analytical tools, e.g., Power BI, Tableau.</li><li>Knowledge of US Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others)</li><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations</li><li>Change Management Methodologies, e.g., ADKAR, Kotter, McKinsey and change resistance models, e.g., Kubler-Ross, Maurer, PDCA</li><li>IT data management experience, test management and execution experience is a plus.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager - Financial Systems (Controls Product Owner)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express Global DiningAmerican Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.How will you make an impact in this role?As the Principal Engineer for Global Dining, you will be the most senior technical leader across the Resy, Tock, and Rooam engineering organizations. Partnering directly with the CTO of Global Dining, you will drive the long-term architecture, ensure technical excellence across platforms, and guide the evolution of our global hospitality ecosystem. You’ll influence the technical direction for how we unify core services, and deliver scalable, reliable, high-performance systems that power millions of diners using consumer-facing dining experiences and thousands of restaurants and wineries.&nbsp;Key Responsibilities<ul><li>Architect the future of dining platforms: Define and evolve the unified platform architecture spanning consumer-facing dining apps, restaurant and winery management systems, POS integrations, and partner APIs across Resy, Tock, and Rooam.</li></ul><ul><li>Drive scalability and reliability: Lead the design of distributed, event-driven systems and service architectures capable of supporting global scale and real-time experiences.</li></ul><ul><li>Technical leadership: Partner with product, data, and design leaders to shape strategic initiatives that advance the dining ecosystem.</li></ul><ul><li>Elevate the consumer experience: Partner with product, design, and data leaders to create seamless, personalized dining experiences that integrate discovery, booking, and payments.</li></ul><ul><li>Guide modernization: Lead efforts to modernize legacy systems, consolidate tech stacks, and strengthen core infrastructure and observability.</li></ul><ul><li>Cross-platform integration: Define interfaces and shared platform capabilities across Resy, Tock, and Rooam to enable cohesive experiences and interoperability across consumer and merchant products.</li></ul><ul><li>Mentorship and culture: Coach staff and senior engineers , raising the bar for technical excellence, craftsmanship, and innovation.</li></ul><ul><li>Partner with Amex enterprise teams: Ensure alignment with Amex-wide architectural frameworks, cloud standards, and security policies while preserving product velocity.</li></ul><ul><li>Evaluate emerging technologies: Identify and advocate for innovations in cloud infrastructure, AI/ML, payments, and data platforms that could transform the dining experience.</li></ul>Core Technical Skills<ul><li>Deep expertise in large-scale distributed systems, cloud-native architectures, and microservices design.</li></ul><ul><li>Proven experience building consumer-facing mobile and web applications with real-time data and rich user experiences.</li></ul><ul><li>Advanced proficiency in AWS (preferred), GCP, or equivalent cloud ecosystems.</li></ul><ul><li>Strong hands-on background with microservices, GraphQL, Kubernetes, containerization, and observability tooling.</li></ul><ul><li>Experience with high-performance APIs, mobile backends, and data-intensive services.</li></ul><ul><li>Strong coding background in Java or Python, with modern frameworks and tools.</li></ul>Leadership &amp; Strategic Skills<ul><li>Recognized as a technical authority capable of influencing across multiple engineering teams.</li></ul><ul><li>Demonstrated success guiding multi-organization architectures and large-scale platform migrations.</li></ul><ul><li>Exceptional ability to translate abstract vision into executable, phased technical roadmaps.</li></ul><ul><li>Experienced in mentoring Staff and Senior Engineers and driving cultural change through engineering excellence.</li></ul><ul><li>Strong communication and storytelling skills with the ability to present complex trade-offs to senior leadership.</li></ul><ul><li>Collaborative and pragmatic approach to decision-making, balancing innovation with execution.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in software engineering, with at least 3+ years as a Principal Engineer / Distinguished Engineer at a large-scale tech organization&nbsp;</li></ul><ul><li>Proven experience leading architecture for consumer internet platforms, B2B SaaS systems, or transactional ecosystems at scale.</li></ul><ul><li>Demonstrated ability to partner with executive leadership to define and deliver strategic technology vision.</li></ul><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li></ul>Preferred Qualifications<ul><li>Experience in consumer facing, commerce, or marketplace platforms. </li></ul><ul><li>Experience with AI/ML</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Principal Engineer - Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;newly formed Enterprise Technology Services (ETS) Control &amp; Compliance, Process Risk Reduction &amp; Enterprise Platforms (EP) Risk Advisory team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.&nbsp;&nbsp;This role will ensure&nbsp;the Global Loyalty &amp; Benefits (GLB), Banking and Payments (B&amp;P), Global Accounts Receivable (GAR) and Technology Business Enablement (TBE) ETS teams are equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively in addition to supporting the BU with expert guidance for topical Operational Risk intelligence.How will you make an impact in this role?The ETS Control &amp; Compliance, Process and Risk Reduction team is looking for a Risk and Control Manager who will be focused on ensuring control management is embedded in the day-to-day operations for the EP organization.&nbsp;&nbsp;It will involve extensive collaboration with multiple partners across numerous business units, functional areas and geographies.&nbsp;&nbsp;Including the Risk ID teams, application teams and business units. This role will be in place to be an expert in the processes and associated controls to identify opportunities to elevate controls, support root cause and thematic analysis and provide recommendations on enhancing the controls for a given domain.The Risk and Control Manager will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self Assessment&nbsp;(RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Provide recommendations and to elevate controls where there is failure and identify themes across the controls where repeat Issues arise to work on the root cause vs individual minor controls that may not be solving the main, systemic problem.&nbsp;</li><li>Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Review risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications: &nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies&nbsp;</li><li>Reviewing independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li><li>Experience in financial services industry</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is&nbsp;required&nbsp;as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Why American Express?Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Software Engineer to join us on our missionHow will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications:<ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 3 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing.</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer II – Global Merchant Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also&nbsp;aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express.Meaningful, rewarding work performed with integrity.Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Job Responsibilities:&nbsp;Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment.&nbsp;&nbsp;<ul><li>Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns.</li><li>Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution</li><li>Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations.&nbsp;</li><li>Maintain high level of integrity to work with customer information and meet compliance requirements.&nbsp;</li><li>Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations.&nbsp;</li></ul>&nbsp;MinimumQualifications:<ul><li>Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.&nbsp;</li><li>Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.&nbsp;</li><li>Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.&nbsp;</li><li>Passion for consultative support, recommending products or solutions tailored to each Card Member.&nbsp;</li><li>A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.&nbsp;</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.</li><li>A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment.</li></ul>Additional Requirements:&nbsp;<ul><li>Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends&nbsp;</li><li>Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.</li><li>Shift differentials for nights and weekends are provided.</li><li>Candidates must be flexible as shifts will be provided during the training period.</li><li>Location: 1500 NW 136th Ave, Sunrise, FL 33323</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist; Future Hiring Opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is for a Product Owner in the Reporting and Enterprise Initiative Product Owners team supporting the Regulatory Reporting automation program. &nbsp;This individual will be responsible for delivering the end-to-end automation of our regulatory reporting platform. &nbsp;This individual will coordinate with several groups within American Express during the course of designing, implementing, and migrating the implemented solution into production.&nbsp;The individual selected will partner closely with the Data Sourcing Architects and Process Owners to drive the priorities of the technology scrum team and ensure that the software features developed aligns with original requirements provided. Also, the individual would need to monitor project progress, solve issues that arise and write technical features and user stories.&nbsp;This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that the software features developed align with original requirements provided to the team. &nbsp;How will you make an impact in this role?<ul><li>Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solutions with complex prioritization and business requirements</li><li>Lead and guide regulatory reporting data and automation requirements on existing processes and datasets to understand and support Point of Arrival (POA) process design</li><li>Develop functional requirements documentation and process specific design documentation to support regulatory report owner requirements and testing lifecycle processes</li><li>Understand and guide determining portfolios, data elements and attribute analysis grain of data required for designing processes</li><li>Work with complex cross functional teams: Engineers, Architects, governance &amp; business partners</li><li>Closely collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions</li><li>Identify and support business requirements, functional design, prototyping, testing, training, and supporting implementations</li><li>Design and build ongoing data process controls by collaborating with Technology and Data Governance as needed</li><li>Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints</li><li>Document and understand core components of solution architecture including data patterns, data-related capabilities, and standardization and conformance of disparate datasets</li><li>Lead and guide the implementation of master and reference data to be used across operational and reporting processes</li><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure builds are appropriate</li><li>Knowledgeable in development methodologies, using tools such as SQL, to drive understanding of the system functionality and expected automation results</li></ul>Minimum Qualifications<ul><li>6+ years of work experience in the US Federal Reserve/financial US regulatory reporting, banking/financial services, and/or Controllership</li><li>Degree in Finance/Accounting, Engineering and/or Information Technologies or equivalent professional experience</li><li>Demonstrated strong experience in leading regulatory reporting automation or other regulatory solution implementation projects in large-scale banking/financial organization&nbsp;</li><li>Knowledge of US Regulatory Reports (Y9C, Y14, Y15, Y11, amongst others)</li><li>Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change</li><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred</li><li>Experience eliciting and documenting technical business requirements via the creation of features and user stories</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously</li><li>A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations</li><li>Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders</li><li>Excellent relationship building, presentation and collaboration skills</li><li>Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders</li><li>Display thought leadership, drive process, and support work/life balance initiatives</li></ul>Preferred Qualifications<ul><li>SaFe Agile and/ or Project Management Professional (PMP) certified is a plus</li><li>SQL and data analysis experience</li><li>Testing management and execution experience</li><li>Previous work experience in various IT disciplines such as Infrastructure, software development, data management or data analytics</li><li>Foundational data architecture principles and data management experience</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Financial Systems

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.&nbsp;The Tele Sales Consultant must have a discerning eye for business, great executive presence,&nbsp;and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a&nbsp;field sales&nbsp;career path program where they will&nbsp;receive mentorship, training, job shadowing, and&nbsp;leadership&nbsp;support&nbsp;to&nbsp;gain&nbsp;experience as they progress in their sales career&nbsp;at American Express.&nbsp;Responsibilities:&nbsp;<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.&nbsp;</li><li>Effectively lead pipeline of prospective customers.&nbsp;</li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.</li></ul>Qualifications<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a&nbsp;highly regulated&nbsp;industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Tele Sales Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This role is for a Global Capabilities Product Owner in the Regulatory Automation and Change Management team within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. Global Capabilities Product Owner team is responsible for delivering regulatory data and automation capabilities required to support the regulatory reporting team. Some of the key capabilities supported by the team include areas like Regulatory data domain, Cash flow projections, Analytical drill down, Counterparty classifications, Basel RWA calculations etc. This individual will coordinate with several groups within American Express during the course of designing, implementing, and migrating the implemented solution into production. The individual selected will partner closely with the Data Sourcing Architects and Process Owners to drive the priorities of the technology scrum team and ensure that the software features developed aligns with original requirements provided. Also, the individual would need to monitor project progress, solve issues that arise and write technical features and user stories.This team has a holistic understanding of numerous data sources, processing &amp; regulatory reports. The Product Owner is a collaborator, a well-organized, action-oriented individual with exceptional leadership and functional expertise, confident in presenting, facilitating, and building a network of strong relationships across our organization. This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that the software features developed align with original requirements provided to the team.How will you make an impact in this role?·&nbsp; &nbsp;&nbsp;Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solution to complex prioritization and business requirement·&nbsp; &nbsp;&nbsp;Lead and guide regulatory reporting data and automation requirements on existing processes and datasets to understand and support Point of Arrival (POA) process design.·&nbsp; &nbsp;&nbsp;Develop functional requirement documentation and process specific design documentation to support regulatory report owner requirements and testing lifecycle processes.·&nbsp; &nbsp;&nbsp;Understand and guide determining portfolios, data elements and attribute analysis grain of data required for designing processes.·&nbsp; &nbsp;&nbsp;Work with complex cross functional teams: Engineers, Architects, governance &amp; business partners·&nbsp; &nbsp;&nbsp;Closely collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions·&nbsp; &nbsp;&nbsp;Identify and support business requirements, functional design, prototyping, testing, training, and supporting implementations.·&nbsp; &nbsp;&nbsp;Design and build ongoing data process controls by collaborating with Technology and Data Governance as needed·&nbsp; &nbsp;&nbsp;Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints·&nbsp; &nbsp;&nbsp;Document and understand core components of solution architecture including data patterns, data-related capabilities, and standardization and conformance of disparate datasets.·&nbsp; &nbsp;&nbsp;Lead and guide the implementation of master and reference data to be used across operational and reporting processes.·&nbsp; &nbsp;&nbsp;Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure builds are appropriate.·&nbsp; &nbsp;&nbsp;Knowledgeable in development methodologies, using tools such as SQL, to drive understanding of the system functionality and expected automation results.Minimum Qualifications:·&nbsp; &nbsp;&nbsp;Degree in Finance/Accounting and/or Information Technologies.·&nbsp; &nbsp;&nbsp;5+ years of work experience in the US Federal Reserve/financial US regulatory reporting, banking/financial services, and/or Controllership.·&nbsp; &nbsp;&nbsp;Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change·&nbsp; &nbsp;&nbsp;Experience eliciting and documenting technical business requirements via the creation of features and user stories·&nbsp; &nbsp;&nbsp;Strong understanding of relational database concepts and experience working in a big data environment (Hadoop/Cornerstone) preferred both on-prem and cloud capabilities·&nbsp; &nbsp;&nbsp;IT Data management experience·&nbsp; &nbsp;&nbsp;Previous work experience in various IT disciplines such as Infrastructure, software development, data management or data analytics·&nbsp; &nbsp;&nbsp;Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously.·&nbsp; &nbsp;&nbsp;A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.·&nbsp; &nbsp;&nbsp;Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders·&nbsp; &nbsp;&nbsp;Excellent relationship building, presentation and collaboration skills.·&nbsp; &nbsp;&nbsp;Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.·&nbsp; &nbsp;&nbsp;Display thought leadership, drive process, and support work/life balance initiatives.&nbsp;Preferred Qualifications:·&nbsp; &nbsp;&nbsp;Knowledge of US Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others)·&nbsp; &nbsp;&nbsp;Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations·&nbsp; &nbsp;&nbsp;SaFe Agile certified is a plus·&nbsp; &nbsp;&nbsp;Project Management Professional (PMP) certified is a plus·&nbsp; &nbsp;&nbsp;Knowledge and working experience on AxiomSL/Adenza/Nasdaq solutions&nbsp;·&nbsp; &nbsp;&nbsp;Testing management and execution experience is a plus·&nbsp; &nbsp;&nbsp;Foundational data architecture principles and data management experience·&nbsp; &nbsp;&nbsp;Certified Data Management Professional (CDMP) is a plusSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

208 American Express Jobs