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At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.Key Responsibilities:<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation&nbsp;</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team&nbsp;</li><li>Directs the design, development, testing, and deployment of applications and systems&nbsp;</li><li>Oversees a variety of tasks, platforms, and technologies to meet evolving requirements&nbsp;</li><li>Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.&nbsp;</li><li>Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.&nbsp;</li><li>Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.&nbsp;</li><li>Translate business and operational challenges into AI-first solutions with a product mindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.&nbsp;</li><li>Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.&nbsp;</li><li>Partner with multiple teams across the enterprise to identify, prioritize, and deliver product-driven GenAI opportunities that improve platforms, tooling, and processes.&nbsp;</li><li>Monitors AI performance and implements improvements to optimize functionality&nbsp;</li><li>Analyzes technical challenges and provides innovative solutions to enhance quality and efficiency&nbsp;</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives&nbsp;</li></ul>Minimum Qualifications:<ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.&nbsp;</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.&nbsp;</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.&nbsp;</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.&nbsp;</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.&nbsp;</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.&nbsp;</li><li>Bachelor’s degree in Computer Science, Computer Engineering, Data Science, and/or comparable experience; advanced degree preferred&nbsp;</li></ul>Preferred Qualifications:<ul><li>5 – 7 years technical engineering and development experience or a related job&nbsp;</li><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.&nbsp;</li><li>Experience in automation testing and documentation (i.e. automated, functional, and performance)&nbsp;</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.&nbsp;</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior-AI Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Senior Manager to drive innovation in agentic commerce fraud strategy. You will have the power to identify interesting and actionable insights that would have a meaningful impact on our customers and our business.You will be responsible for developing and implementing new strategies and capabilities for fraud prevention. To succeed in this role, you would need to have a very good blend of technical skills, innovative thinking and relationship building skills.Key Responsibilities:<ul><li>Manage fraud losses for proprietary portfolio for Agentic Commerce</li><li>Minimize Unprofitable Fraud Related Disruptions, with specific focus on Fraud Strategy Controls</li><li>Address Emerging Fraud Trends &amp; Monitor Key Metrics to take Corrective Actions</li><li>Conceptualize and implement new variables which would help in reducing approved fraud</li><li>Partner with Global Servicing, Digital Labs and other teams</li><li>Provide thought leadership for new agentic product integrations</li><li>Lead integration of new data sources</li><li>Define business requirements for platforms involved in fraud risk prevention strategies.</li><li>Establish KPIs and KRIs</li><li>Participate in new product development discussions as needed</li></ul>Minimum Qualifications:<ul><li>Undergraduate / Master’s Degree in Science, Technology, Engineering, Mathematics, or Computer Science</li><li>Experience with data processing tools such as R, SAS, SQL, Hive, Yellow Brick, or Python is required</li><li>Understanding of statistical techniques related to data analysis and correlation</li><li>Knowledge of machine learning algorithms is a plus</li><li>Working knowledge of fraud landscape and emerging fraud trends in the card space is a plus</li><li>Understanding of payment products, emerging technologies and competitive landscape is preferred</li><li>Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment</li><li>Proven track record of working proactively and independently to solve problems and drive results</li><li>Strong presentation skills to convey data and fraud insights to different stakeholders</li><li>Ability to build collaborative, trusting relationships</li><li>Strong project management and communication skills to work effectively in a team environment</li><li>Experience/knowledge of Agentic Payments/AI preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – Fraud Risk Strategy – Agentic Commerce

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a brand built on going above and beyond to provide world-class customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create exceptional interactions with our customers every day–from curating a unique lifestyle experience to helping them with their everyday needs. And you can grow and refine your skills through top industry-leading training and ongoing coaching, all while learning what it means to continually set and lead the standard for superior, customer-first service. Find your place in service on #TeamAmex.The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.&nbsp;How will you make an impact in this role?<ul><li>Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests.</li><li>Strategically recommend personalized products and services based on Card Members' needs.</li><li>Collaborate with food and beverage lounge partners to accommodate the needs of Card Members.</li><li>Build strong relationships with Card Members, delivering outstanding customer service in every interaction.</li><li>Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications).</li><li>Maintain accurate and detailed documentation.</li><li>Stay updated on Centurion products, benefits, and current offerings.</li><li>Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations.</li><li>Execute and follow security requirements of the building.</li><li>Check-in and authenticate guests.</li><li>Ensure the lounge space is clean and presentable.</li><li>Greet and assist guests, providing excellent customer service and answering their questions.</li><li>Lift bags or other objects, as needed.</li></ul>MCP will hold a schedule aligning to the Lounge Hours of Operations. The Concierge Operations team works onsite Monday - Sunday 8:45 AM-10:45 PM, though subject to change due to business needs.Qualifications:&nbsp;<ul><li>Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel.</li><li>Passion for servicing customers with proactive solutions.</li><li>Excellent communication skills with the ability to delight customers in every interaction.</li><li>Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction.</li><li>Professionalism and a positive attitude in all interactions.</li><li>Ability to collaborate effectively with colleagues.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Resourcefulness and proficiency in using the Internet while assisting customers face-to-face.</li><li>Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems).</li><li>Adaptability to an ever-changing environment and resilience.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Ability to perform light to moderate lifting for certain job tasks.</li></ul>Salary Range: $26.75 to $28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp; <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Member Concierge Professional, Centurion New York

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Job Description:This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance, Data, Technology &amp; Transformation group. The primary responsibility for this role is to lead the end-to-end data and process architecture and delivery for projects for multiple line of businesses within Finance organization at American Express. This role will primarily be responsible for determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance processes in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting, and Advanced Analytics processes. The job’s focus will also include - but not limited to:<ul><li>Lead the analysis of Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning process</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements</li><li>Test case and plan creation, execution, and coordination </li></ul>The responsibilities of this role include:Finance process analysis:<ul><li>Work with the Finance process owners and other teams to understand and document their process requirements in terms of data and required transformations</li><li>Participate in development of plans and strategies, best practices, and standards related to data management processes, data products, data security and programs</li><li>Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li></ul>Solution Design:<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s accounting, reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Design processes to acquire the required data and ensure data integrity, accuracy, and completeness</li><li>Design processes to enrich and provision data to the required Finance processes</li><li>Contribute to decisions about tools, methods and approaches</li><li>Identify opportunities to adopt innovative technologies</li></ul>Build/Deployment:<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders, to deploy solutions across the appropriate Finance user base</li><li>Build and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed.</li><li>Lead the creation and execution of systems integration and pre-user acceptance testing plans and test cases.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in finance, Information Management, Data Management or similar field preferred</li><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting Management Reporting, Treasury, Tax, Banking, Data Management, or other data related projects helpful</li><li>Strong knowledge of relational database concepts and data management concepts; knowledge of SQL or other query languages</li><li>Basic understanding of Big Data environments (unstructured, structured) and related technologies (e.g., ELT, Machine Learning)</li><li>Basic understanding of Agile methodology and delivery concepts</li><li>Candidate must have strong analytical and problem-solving skills as well as strong relationship skills</li><li>Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems</li><li>Transformational approach to Process efficiency and effectiveness</li><li>Strong written and verbal communication skills&nbsp;</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously</li><li>Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations</li></ul>Preferred Qualifications:<ul><li>Previous work experience with American Express business processes and systems, such as Card Member receivables, Merchant processing and payables, Loyalty processes, Lending, and Banking is helpful</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Financial Systems

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp; The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for a Senior Product Designer to develop the overall redesign of our CRM systems. Extensive knowledge of Salesforce design language will be critical to the success of this role.&nbsp; Reporting to the Director, eCRMs Digital Product Management, the Senior Product Designer will be responsible for creating an AI-powered, user-centric experience that will be used by American Express Sales colleagues. This role will be pivotal in realizing our POA vision for CRM transformation by crafting compelling user interfaces and ensuring that key stakeholders are brought along throughout the multi-year initiative. The ideal candidate is a Salesforce Certified User Experience (UX) Designer and will enable consistent out-of-the box utilization of the Salesforce platform.&nbsp; Responsibilities:&nbsp;<ul><li>Partner with eCRMs Product and Engineering teams to define project requirements and create prototype interfaces for activities across the holistic Sales journey; effectively present design decisions and design strategy to partners and cross functional leadership.</li><li>Analyze user research, business insights, and other relevant data to determine user needs and requirements using human-centered design.</li><li>Create and maintain UI/UX resources such as content templates, samples, and guidelines to streamline the design process for designers and developers.</li><li>Proactively identify the right artifacts to create based on project needs and timeline</li></ul>Qualifications:&nbsp;<ul><li>Bachelor’s Degree required with Masters degree in Computer Science, Engineering, Information Technology preferred.</li><li>Minimum of 5-7 years professional experience in Product Design or UX.</li><li>Salesforce Certified User Experience (UX) Designer.</li><li>Highly skilled in Salesforce design language and platform landscape.</li><li>Expert knowledge of Figma.</li><li>Excellent verbal and written communication skills. The ability to interact effectively with diverse audience across Business and Technical teams, and more senior audiences are a must.</li><li>Knowledge of how-to problem-solve and design using core UX concepts.</li><li>History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

SeniorSalesforce Product Designer - eCRMs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Create the World's Best Digital Colleague ExperienceThe Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management.We’re seeking a strategic and execution-focused Associate Product Manager to lead high-impact initiatives within our Collaboration product suite. This role is ideal for a dynamic product steward who thrives at the intersection of innovation, data, and cross-functional collaboration.You’ll help shape and execute the strategic roadmap for M365 Copilot and Copilot Chat, partnering across the enterprise to deliver measurable impact and elevate the colleague experience.Key Responsibilities<ul><li>Lead M365 Copilot Initiatives: Drive end-to-end execution of high-impact projects in the M365 Copilot suite- aligning roadmaps, priorities, and outcomes with business goals.</li><li>Enhance Product Adoption: Collaborate with internal teams (e.g., business units, marketing, sales, communications, customer success) and external partners to develop and refine data-driven strategies that increase product adoption and improve colleague satisfaction.</li><li>Optimize User Experience: Leverage product performance metrics, customer feedback, and market trends to inform product strategy and drive continuous optimization.</li><li>Influence Product Decisions: Collaborate with stakeholders to translate business requirements into prioritized product features and development initiatives.</li><li>Support AI and GenAI Integration: Stay current on advancements in Generative AI and Microsoft Copilot technologies, identifying new capabilities that enhance productivity and user experience</li><li>Cross-Functional Collaboration: Partner closely with engineering, design, data science, and other teams to define clear goals, set success criteria, and ensure seamless delivery</li><li>Strategic Storytelling &amp; Executive Communication: Distill complex data, user insights, or technical concepts into compelling narratives and executive –level presentations that inspire confidence and action</li></ul>Desired Skills<ul><li>3+ years of product management experience, preferably in AI, SaaS, or enterprise software.</li><li>Proven track record of delivering complex, high-impact products from concept to launch.</li><li>Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>Proven experience driving change management and technology adoption across large organizations.</li><li>Excellent communication and stakeholder management skills – ability to craft persuasive decks and articulate strategy to senior audiences</li><li>Experience working with cross-functional teams in a fast-paced, agile environment.</li><li>Familiarity with GenAI technologies (e.g. Microsoft Copilot, ChatGPT) and their applications is a strong plus.</li><li>Knowledge of Agile methodologies</li><li>Bachelor’s Degree, master’s degree is a plus</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Associate Digital Product Mgmt - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We’re looking for a Senior Infrastructure Engineer who thrives at the intersection of technology, innovation, and large-scale infrastructure transformation. In this role, you’ll lead a multi-year program to design, build, and modernize a next-generation data center and hybrid cloud ecosystem. You’ll collaborate across engineering, platform, and operations teams to drive modernization, automation, and the adoption of cutting-edge infrastructure technologies that power enterprise-scale systems.Key Responsibilities<ul><li>Lead Modern Infrastructure Programs: Drive the technical strategy and execution for a multi-year initiative to design and deliver a next-gen data center and supporting hybrid infrastructure.</li><li>Cloud &amp; Data Center Migrations: Architect and implement migration strategies across platforms, ensuring scalability, resilience, and zero-downtime transitions.</li><li>Technology Roadmapping: Partner with cross-functional teams and external technology partners to define the future state of applications, platforms, and hardware. Build and maintain detailed migration and uplift roadmaps.</li><li>Automation &amp; Infrastructure as Code: Engineer automation solutions for provisioning, monitoring, and lifecycle management using tools such as Python, PowerShell, Ansible, or Terraform.</li><li>Operational Excellence: Establish governance, documentation, and reliability engineering practices to ensure systems are production-ready and operationally efficient.</li><li>Innovation &amp; Emerging Tech: Evaluate and integrate emerging technologies — including AI-driven operations, containerization, and software-defined infrastructure — to enhance scalability and performance.</li><li>Cross-Team Collaboration: Work closely with engineering, DevOps, and product teams to ensure cohesive infrastructure solutions and continuous delivery readiness.</li><li>Vendor &amp; Technology Leadership: Build strategic relationships with vendors and influence their technology direction to align with enterprise goals and innovation priorities.</li></ul>Minimum Qualifications<ul><li>Technical Expertise<ul><li>Deep expertise in data center and hybrid cloud infrastructure, including compute, storage, networking, and automation.</li><li>Proven experience designing, deploying, and managing virtualized and cloud-native environments (VMware, Hyper-V, AWS, Azure, GCP).</li><li>Advanced proficiency in automation and orchestration tools such as Ansible, Terraform, or equivalent.</li><li>Strong scripting skills in Python and PowerShell, with a focus on automating operational workflows.</li><li>Solid understanding of containerization (Docker, Kubernetes) and microservices-oriented infrastructure.</li><li>Experience integrating AI and machine learning concepts into infrastructure operations or predictive monitoring.</li><li>Practical knowledge of DevOps methodologies, CI/CD pipelines, and modern observability frameworks.</li><li>In-depth experience with hardware lifecycle management (build, operate, maintain, decommission). </li></ul></li><li>Professional Skills<ul><li>Proven ability to lead complex infrastructure programs that span on-premise and cloud environments.</li><li>Excellent communication and collaboration skills, with the ability to translate technical vision into actionable outcomes.</li><li>Strategic thinker with a passion for solving problems through automation and innovation.</li><li>Self-starter who thrives in fast-paced, agile, and technology-driven environments.</li><li>Continuous learner who stays ahead of evolving infrastructure technologies. </li></ul></li><li>Education and Experience<ul><li>Bachelor’s Degree in Computer Science, Information Systems, or a related engineering discipline (or equivalent experience).</li><li>6–8+ years of progressive experience in infrastructure engineering or systems architecture roles.</li><li>Experience in tech-forward, cloud-first, or large-scale enterprise modernization programs is highly desirable.</li></ul></li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We’re looking for a Senior Programmer to join our dynamic engineering team and help design and build next-generation applications supporting data center infrastructure, automation, and large-scale application migrations. You’ll work with cutting-edge technologies, contribute to critical initiatives, and play a key role in our digital transformation journey.What You’ll Be Doing<ul><li>Application Development: Design, build, and enhance new applications to support infrastructure buildouts and application migrations to next-generation data centers.</li><li>Code &amp; Automation: Write clean, efficient, and testable code using modern languages and frameworks. Develop automated test cases and use APIs and CI/CD pipelines to maintain resilience, performance, and availability.</li><li>Technology Innovation: Identify and evaluate new technologies, tools, and frameworks that can enhance performance, scalability, and developer productivity.</li><li>Optimization &amp; Toil Reduction: Continuously improve systems and processes to eliminate manual work, increase efficiency, and reduce operational overhead.</li><li>Monitoring &amp; Insights: Build monitoring and analytics dashboards using Splunk, Grafana, and Kibana to provide visibility into application and system health.</li><li>Issue Resolution: Review incidents and partner with engineering teams to identify root causes, fix code, and deploy production-ready solutions quickly and safely.</li><li>Compliance &amp; Quality: Develop applications that meet rigorous compliance, security, and audit requirements within a financial services environment.</li><li>Collaboration &amp; Reviews: Participate in peer reviews, provide constructive feedback, and ensure adherence to best practices and design standards.</li><li>Testing &amp; Validation: Define and execute test conditions based on specifications, ensuring code quality, scalability, and maintainability.</li></ul>What You Bring<ul><li>A passion for building scalable, high-performance systems using modern technologies.</li><li>Strong experience in backend programming languages such as Java, Kotlin, C#, or Scala.</li><li>Experience with Node.js and CSS frameworks such as Tailwind CSS, Bootstrap, or similar.</li><li>Deep understanding of microservices architecture, RESTful APIs, and asynchronous, low-latency system design.</li><li>Familiarity with DevOps concepts, CI/CD pipelines, and version control systems like Git.</li><li>Experience with incident management systems (ServiceNow preferred).</li><li>Working knowledge of Unix/Linux environments and at least one modern programming language (Java, Go, or a UI framework).</li><li>Hands-on experience with distributed systems, relational databases, and algorithms.</li><li>Knowledge of Docker, Kubernetes, and Terraform is highly desirable.</li><li>Familiarity with Agile development practices and rapid release cycles.</li><li>Basic understanding of infrastructure components (networking, compute, and storage) and their role in application performance.</li></ul>Key Attributes<ul><li>Technically curious and eager to explore emerging technologies.</li><li>Strong collaborator who values teamwork and open communication.</li><li>Balances innovation with reliability and well-defined service level objectives (SLOs).</li><li>Thrives under pressure and can lead teams through critical requests.</li><li>Resourceful, self-driven, and solution-oriented — with a proactive mindset.</li><li>Excellent communication skills, with the ability to translate technical ideas into clear business context</li></ul>Qualifications<ul><li>Bachelor’s Degree in Computer Science, Computer Engineering, or related technical discipline (advanced degree preferred).</li><li>6+ years of relevant industry experience in software development, infrastructure programming, or systems engineering.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Software Engineer II

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Technologies is seeking an Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.Key Responsibilities:<ul><li>Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.&nbsp;</li><li>Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.&nbsp;</li><li>Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.&nbsp;</li><li>Translate business and operational challenges into AI-first solutions with a productmindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.&nbsp;</li><li>Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.&nbsp;</li><li>Partner with multiple teams across the enterprise to identify, prioritize, and deliverproduct-driven GenAI opportunities that improve platforms, tooling, and processes.</li></ul>Minimum Qualifications:<ul><li>Demonstrated passion for Generative AI and its application to real-worldbusiness problems.&nbsp;</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.&nbsp;</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.&nbsp;</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.&nbsp;</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.&nbsp;</li><li>Proficiency in deploying AI-enabled applications using cloud platforms and containerized environments (Kubernetes, Docker, OpenShift).&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.&nbsp;</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.&nbsp;</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.&nbsp;</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.&nbsp;</li><li>3–5 years of relevant work experience with a Bachelor’s degree in Computer Science, Data Science, or related field.&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

AI Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Advertising and Brand Management (GABM) teamis responsible forcreating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune500,and we aim to deliver on that by doing work that is both creative and effective.The OnBrandCreative Agency sits withinGABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence.&nbsp;We are focused on developing forward thinking ideas and&nbsp;work&nbsp;across channels, end-to-end experiences in digital and beyond. We are seeking a Studio Manager to oversee the OnBrand Design Studio and Content Production Studio.As a Studio Manager, this role will oversee daily operations, trafficking projects and managing resources by working collaboratively with project management, creative, and production leads. The Studio Manager must possess a proactive collaborative mind-set and be solution oriented in undefined territory.&nbsp;The focus of this role will be to:<ul><li>Facilitate and validate capacity planning and adjustments to ensure efficient utilization for multiple account portfolio work-streams across OnBrand and&nbsp;</li><li>Plan and traffic Design Studio &amp; Content Production Studio projects through delivery, certifying that work-streams are operating smoothly and serving overall business goals. The Studio Manager will report to the Group Director of Content Production.</li></ul>Day to day responsibilities include, but are not limited to:<ul><li>Coordinate incoming Design and Content Production Studio resourcing requests and deliver ongoing resourcing decisions and project staffing plans. Meet with colleague stakeholders regularly to make communication easy and transparent regarding portfolio capacity issues and decisions on agency Studio resourcing or services. Oversee resource change management.</li><li>Studio Manager must flex staffing adjustment decisions accordingly in close support of colleagues.</li><li>Traffic Design &amp; Content Production Studio projects from intake through the delivery of assets, managing schedules and ensuring accuracy in submissions at handoff.</li><li>Own and maintain effective and efficient Studio workflows that ensure compliance requirements in delivery are met.</li><li>Expert knowledge of the resourcing and capacity components of Workfront, including power-usage of workload balancer tool, to provide ongoing support for optimizing the tool informed by trends and best practices, and help OnBrand leadership apply this view to inform our resource decision making</li><li>Driving delivery of short-term project execution in Design Studio as a liaison for the Design Studio team to Account and Creative leads.&nbsp;</li><li>Project travel, budget and invoice tracking in partnership with the Operations team for Content Production Studio</li><li>Maintaining equipment organization and purchasing for Content Production Studio</li></ul>&nbsp;Qualifications<ul><li>5+ years in Agency Operations and resource management within an agency or in house. Strong knowledge and background in design and content production work types (e-mail, landing pages, banner animations, video, print and motion graphics) is priority. Experience serving a global financial service or travel/lifestyle brand is a plus</li><li>Must be an excellent collaborator and self-starter with change and risk management experience</li><li>Experience navigating tight timelines, supporting high-visibility initiatives, and always seek to identify opportunities for improvement.&nbsp;</li><li>Strong communication and managerial skills, with experience articulating the end-to-end creative process, framing strategic challenges and opportunities, and collaborating with a variety of partners and stakeholders by adapting communication style, content, and medium to suit the task or audience.&nbsp;</li><li>Relationship management. Ability to manage time and organize creative workloads with colleagues, partners and agencies. Must cut through clutter and drive results to reinforce integrity of the internal agency and American Express brand</li><li>Working knowledge of marketing operations and development. Ability to manage multiple projects simultaneously and thrive in a fast-paced and iterative work environment</li><li>Expert knowledge of Workfront, specifically with workload balancer and reporting functions</li><li>Continuously seeks and learns from feedback to improve</li><li>Bachelor’s degree required.</li></ul>Salary Range: $78,000.00 to $$124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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