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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.Global Commercial Services serves millions of business customers around the world, from mom-and-pop shops to Fortune 500. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.The ORM organization is looking for an Analyst, Global Commercial Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization’s enterprise risk management framework.&nbsp;Reporting directly to the Director, Global Commercial Services Operational Risk, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations. The Analyst, Global Commercial Services Operational Risk will:<ul><li>Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within Global Commercial Services to ensure alignment with enterprise risk standards</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li><li>Assist in applying the enterprise risk management framework across Global Commercial Services</li><li>Support Global Commercial Services in embedding risk management practices into daily operations and decision-making</li><li>Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention</li><li>Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements</li><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements</li><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls</li><li>Monitor risk-related issues, ensuring they are appropriately addressed</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Knowledge of risk management frameworks and ability to assess and challenge first-line risk practices independently</li><li>Excellent communication skills, with the ability to translate complex risk concepts into actionable insights</li><li>Understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of commercial services business</li></ul>ORMCMAnnual Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst, Global Commercial Services - Operational Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.GCS is looking for a Senior Manager – Control Management - Strategic Operations, Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. &nbsp;This individual will project manage and coordinate the E2E execution of a multi-phase x-functional integration journey focused on the risk and control management framework. &nbsp;It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager – Control Management - Strategic Operations, Governance will:&nbsp;<ul><li>Manage the support for a program governance structure including key workstreams, phase-based milestones, steering committees and communication frameworks</li><li>Coordinate across various cross-functional teams to ensure delivery of all key workstreams including product management and development, risk and controls and communications to shape the future vision of GCS risk and control management protocols</li><li>Develop execution plans for enterprise and operational risk management within the business unit, including BU specific guidelines, project plans, etc.</li><li>Create BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management</li><li>Design monitoring for the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from partners</li><li>Experience within financial services industry</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>A change agent with strong analytical rigor, critical thinking abilities and continuous improvement mindset</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: &nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Implementing the operational risk governance frameworks&nbsp;</li><li>Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;</li><li>Supporting the operational risk exam management processes</li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager – Control Management - Strategic Operations, Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American ExpressGlobal Commercial Services(GCS)offers powerful backing andfinancialsupportto business clients of all sizes.The SME Managed Marketing, Customer Marketing team supports top clients in the Small and Medium Enterprise segment, through both marketing directly to Corporate Card Members, and partnering with Account Development and Sales teams to drive spend and help Card Members maximize their Membership. Reporting to the Manager of Corporate Card Member Marketing, the Sr. Analyst, Card Member Lifecycle Marketing will support the full end-to-end suite of marketing communications to Corporate Card Members at our mid-size Clients from Early Tenure through the lifecycle – including treatments such as email, site, paid media, direct mail, online account marketing, and more.As a Senior Analyst- Card Member Lifecycle Marketing on the Corporate Card Member Marketing team, you will supportstrategy and execution of multi-channel marketing campaigns, including coordinating across cross-functional partners, managing project timelines, and monitoring results. The ideal candidate is excited about contributing to transformative strategies and finding opportunities for improvement and innovation. They will have a bias towards analytics, yet a strong creative voice to reach a complex customer base. They will also have a passion for delivering customer first content via a multi-channel surround sound strategy and partnering with teams cross-functionally.Key Responsibilities:<ul><li>Support marketing campaigns set-up and manage flawless execution across all channels in various systems and platforms (spanning email, site, paid media, online account, mobile, site, and more).</li><li>Build cross-functional relationships across internal and external partners: product, brand, legal, compliance, channel partners, agencies, and more&nbsp;</li><li>Continuously test &amp; learn, synthesize results, ideate tactics for channel optimization &amp; learnings, and drive innovation to evolve CM direct marketing</li><li>Own multi-channel monthly reporting, sharing results with Marketing Manager with actionable recommendations to improve channel effectiveness</li><li>Serve as a subject matter expert &amp; champion for the Middle Market customer segment</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree is required</li><li>2+ years of experience developing and executing cross-channel customer marketing campaigns to deepen customer engagement and loyalty </li><li>Excellent project management and organizational skills, including juggling multiple priorities, superb attention to detail, meeting timelines and operating effectively under changing conditions </li><li>Analytical skills, with an interest in identifying relevant trends and using data to inform strategies</li><li>Natural teammate with strong and effective communication skills and experience gaining alignment up, down and across teams.</li><li>Self-starter who can thrive in a rapidly changing, dynamic environment. Ability to influence, present and collaborate across teams, leaders, and business units</li><li>Creative eye, with a passion for designing visually compelling and effective marketing communications in partnership with creative agencies</li></ul>Preferred Qualifications:<ul><li>B2B Marketing experience in the financial services industry a strong plus  </li><li>Excel and PowerPoint proficiency</li></ul>cc

Senior Analyst- Card Member Lifecycle Marketing

Manager: Business Disruption &amp; Operational Resilience Risk ManagementDescriptionAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.&nbsp;Functional Description:This individual contributor role is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the operational resilience risk oversight program to provide credible challenge and oversight to the first line operational resilience risk taking activities.Reporting to the Director for Business Disruption &amp; Operational Resilience Risk Management, the Manager is responsible for independently assessing and reporting operational resilience (including people, process, technology, third-party and infrastructure) risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements.Essential Job Functions:<ul><li>Conduct independent, proactive risk management and oversight of operational resilience (including people, process, technology, third party, and infrastructure) related risks.</li><li>Assist in the development, implementation, and maintenance of the firm’s operational resilience framework (policies, governance and minimum standards) to ensure operational readiness and response to business disruption events.</li><li>Learn operational resilience and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, to present an effective credible challenge.</li><li>Engage and liaise with internal stakeholder groups that have oversight of processes relevant to the firm’s Resilience approach to prevent, protect, respond and adopt/learn from disruptive events.</li><li>Be apprised of resilience events and data collection including reporting when necessary; perform detailed reviews of trends to identify significant risks and ensure monitoring and remediation</li><li>Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.</li><li>Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.</li><li>Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin 2020-94, FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.&nbsp;&nbsp;</li><li>Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.</li></ul>Required Qualifications:<ul><li>Minimum four years of experience in risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, and issue management.&nbsp;</li><li>Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.</li><li>Demonstrate analytical skills with high attention to detail and accuracy</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. &nbsp;&nbsp;</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.</li><li>Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.&nbsp;</li><li>Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.</li></ul>Preferred:<ul><li>Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)</li><li>Experience in risk management across cyber security, information technology, 3rd party, business continuity management.</li><li>Understanding of risk assessment methodologies, frameworks and industry standards.</li><li>Knowledge of relevant policies &amp; regulations (e.g., FRB SR 2020-24/OCC 2020-94, OCC Heightened Standards, FFIEC IT booklets, DORA)</li><li>Experience with Governance, Risk and Compliance tools (e.g. Archer)</li><li>Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.</li></ul>Why American ExpressTalk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager: Business Disruption & Operational Resilience Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role ObjectiveOur Credit Review Group provides credible challenge through independent, objective, and risk-based assessments of credit quality that strengthen risk culture, enhance credit discipline, and promote safety and soundness.The Manager Assistant will join the Head of Credit Review to support key growth, communication, and colleague initiatives across Credit Review.Responsibilities:&nbsp;<ul><li>Provides project management support and coordination across a wide range of projects, supporting a diverse set of stakeholders including senior leaders.</li><li>Capacity and resource management, including:<ul><li>Report on the capacity status (resources, schedule)</li><li>Present to leaders on capacity status (i.e., resource/capacity challenges and solutions)</li><li>Identify and coordinate annual plan &amp; resource schedule changes when necessary</li></ul></li><li>Lead Colleague Initiatives for leader/team + participate in initiatives across the third-line of defense.</li><li>Works with the leadership team to align organizational priorities, drive cross-functional strategic initiatives, and ensure delivery against goals, with an emphasis on setting the agenda to driving flawless execution.</li><li>Develop materials for town halls, and communications for the team.</li><li>Assist in developing and delivering the strategic agenda including supporting capacity management, and budget. &nbsp;</li><li>Work in collaboration with the Executive Office on Department Wide Initiatives</li><li>Ability to maintain confidentiality and discretion. </li><li>Be a champion of the Credit Review Group</li></ul><h4>Minimum Qualifications</h4><ul><li>Highly motivated self-starter with ability to juggle multiple tasks, excellent organization skills and careful attention to detail with the ability to work autonomously and with highly sensitive and confidential material&nbsp;</li><li>Presentation/Excel background </li><li>Strategic thinker who is Highly motivated, and a self starter</li><li>Professional demeanor with strong communication skills, both verbal and written with demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities&nbsp;</li><li>Proven ability to build relationships, collaborate across functions and band levels, manage stakeholders, influence decisions and drive results&nbsp;</li></ul><h4>Preferred Qualifications</h4><ul><li>Project Management Professional (PMP) certification&nbsp;</li><li>Experience working in or with the Credit and Fraud Risk, Global Risk Oversight, or the Internal Audit Group&nbsp;</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager Assistant

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.GMNS is looking for a Director of Specialized OR to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, GMNS Specialized OR will:<ul><li>Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards</li><li>Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners</li><li>Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS&nbsp;</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management,&nbsp;Financial Crime or Compliance&nbsp;(e.g., within Risk and/or Internal Audit function)</li><li>Ability to read, write and speak in Mandarin fluently</li><li>Understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience with the management or oversight of Joint Ventures.</li><li>Experience in at least one of the following:<ul><li>Serving as the go-to subject matter expert pertaining to specific operational risk types</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams</li><li>Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director, Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance, Data, Technology &amp; Transformation group. The primary responsibility for this role is to lead the end-to-end data and process architecture and delivery for projects for multiple line of businesses within Finance organization at American Express. This role will primarily be responsible for determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance processes in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting, and Advanced Analytics processes.The job’s focus will also include - but not limited to:<ul><li>Analyze and document Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning process.&nbsp;</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements.</li><li>Test case and plan creation, execution, and coordination</li></ul>The responsibilities of this role include:<ul><li>Finance process analysis</li><li>Work with the Finance process owners and other teams to analyze and document their process requirements in terms of data, required transformations, and reporting/analytical output</li><li>Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li><li>Solution Design</li><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s accounting, reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Document future state processes Finance processes for data acquisition, enrichment, provisioning, and processing/reporting</li></ul>Build/Deployment<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders, to deploy solutions across the appropriate Finance user base</li><li>Build, test and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed.</li><li>Perform systems integration and pre-user acceptance testing.</li></ul>Minimum&nbsp;Qualifications<ul><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax, Banking and others., Data Management, and other data related projects</li><li>Strong knowledge of relational database concepts and data management concepts; knowledge of SQL or other query languages.</li><li>Basic understanding of Agile methodology and delivery concepts</li><li>Candidate must have strong analytical and problem-solving skills as well as strong relationship skills</li><li>Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems.</li><li>Strong written and verbal communication skills&nbsp;</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.</li><li>&nbsp; &nbsp;Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations</li></ul>&nbsp; &nbsp; Preferred Qualifications:<ul><li>Bachelor’s degree in Finance, Information Management, Data Management or similar field</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Financial Systems Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Atlanta Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:30 – 9:00 Monday- Sunday. Hours are subject to change due to business need.Qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge – Atlanta

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance, Data, Technology &amp; Transformation group. The primary responsibility for this role is to lead the end-to-end data and process architecture and delivery for projects for multiple line of businesses within Finance organization at American Express. This role will primarily be responsible for determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance processes in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting, and Advanced Analytics processes.The job’s focus will also include - but not limited to:<ul><li>Analyze and document Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning process.&nbsp;</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements.</li><li>Test case and plan creation, execution, and coordination</li></ul>The responsibilities of this role include:<ul><li>Finance process analysis</li><li>Work with the Finance process owners and other teams to analyze and document their process requirements in terms of data, required transformations, and reporting/analytical output</li><li>Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li><li>Solution Design</li><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s accounting, reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Document future state processes Finance processes for data acquisition, enrichment, provisioning, and processing/reporting</li></ul>Build/Deployment<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders, to deploy solutions across the appropriate Finance user base</li><li>Build, test and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed.</li><li>Perform systems integration and pre-user acceptance testing.</li></ul>Minimum Qualifications<ul><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax, Banking, Data Management or other data related field.</li><li>Strong knowledge of relational database concepts and data management concepts; knowledge of SQL or other query languages.</li><li>Basic understanding of Agile methodology and delivery concepts.</li><li>Candidate must have strong analytical and problem-solving skills as well as strong relationship skills.</li><li>Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems.</li><li>Strong written and verbal communication skills.</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.</li><li>&nbsp;Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in Finance, Information Management, Data Management or similar field</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.GMNS is looking for a Manager of Specialized OR&nbsp;focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, GMNS Specialized OR will:<ul><li>Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk</li><li>Conduct initial review of planned guidance for BUs to ensure alignment with standards set by centralized specialist risk-strip teams</li><li>Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards</li><li>Compile materials to support design and assist in dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS</li><li>Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas</li><li>Support gathering topical risk strategies and procedures to align with changes in the business environment and regulatory landscape</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li><li>Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS</li></ul>Required Qualifications:<ul><li>3+ years of experience in operational risk management, Financial Crime or Compliance (e.g., within Risk and/or Internal Audit function)</li><li>Ability to read, write and speak in Mandarin fluently</li><li>Understanding of critical operational risk management lifecycle activities.</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks</li><li>Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types</li><li>Support advising on decentralized risk types into broader operational risk policies and programs</li></ul></li><li>Experience in financial services industry</li></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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