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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty &amp; Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.The&nbsp;Manager Assistant (Chief of Staff)&nbsp;will report directly to the VP, Digital Journeys &amp; Member Personalization. This person will see and influence how strategic decisions are made in our organization, prepare presentations to communicate the strategy and vision, provide recommendations for areas of improvement, implement a communications strategy for the organization, drive culture and innovation, and manage key activities to support the team day to day. The candidate will be a key member of the Leadership Team, working closely and collaborating with all members of the team. They will possess outstanding thought leadership, critical thinking, visual storytelling talents, an ability to juggle multiple priorities, and a record of excellence operating independently and within a hard-working team environment. This role offers a hands-on experience to a wide range of responsibilities within the organization, providing a comprehensive learning experience tailored to develop the MA’s skills and expertise in this domain.&nbsp;Key Responsibilities:<ul><li>Assist the Vice President (VP) of Digital Journeys &amp; Member Personalization by executing chief of staff duties and managing business operations and ongoing deliverables for the team.</li><li>Manage the budget (e.g., training, travel and entertainment, third party, marketing)</li><li>Liaise closely with HR Business Partner and lead the execution of a wide range of HR and Talent initiatives (e.g., Talent Assessment, Mid Year, Learning and Development).</li><li>Develop and execute strategies and initiatives to drive colleague engagement, and to improve the team’s organizational design and overall effectiveness; coordinate recruiting and colleague/consultant onboarding activities.</li><li>Lead ad-hoc priority projects that require strategic analysis and data consolidation</li><li>Prepare business presentations for executive-level updates, and handle ad-hoc requests</li><li>Create internal and external organizational communications through a wide range of channels including memos, announcements, Town Halls.</li><li>Coordinate VP’s Leadership Team Meetings and Global Team Meetings, including creating agendas and leading the meetings.</li><li>Build strong working relationships across the group, as well as with business partner to maximize collaboration, problem solving, and generate solutions to deliver results and improve overall leadership effectiveness.</li></ul>Minimum Qualifications:<ul><li>Bachelors degree</li><li>5+ years' working experience.</li><li>Strong leadership skills, including:</li><li>Highly organized and able to lead projects end-to-end</li><li>Detailed-oriented</li><li>Proactive in identifying and solutioning challenges and opportunities</li><li>Collaborative and influential</li><li>Ability to work well under pressure and to balance multiple priorities with tight deadlines</li><li>Thought leadership and ability to interface with senior management required</li><li>Excellent written and oral communication skills</li><li>Aptitude for working with data, interpreting results, business intelligence and best practices</li><li>Strong MS Office proficiency</li><li>Strong ability to handle projects of a sensitive and confidential nature</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Assistant

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is committed to safeguarding the integrity, confidentiality, and availability of our systems, applications, and customer data. As part of our mission to strengthen the company’s cybersecurity posture, we are seeking a&nbsp;Director of Penetration Testing&nbsp;to lead a high-impact team of security professionals dedicated to identifying and mitigating vulnerabilities through real-world attack simulations. The Director – Penetration Testing will lead the strategy, execution, and advancement of American Express’s offensive security program, ensuring comprehensive testing coverage across applications, infrastructure, and emerging technologies. This leader will drive innovation in testing methodologies, oversee program operations, manage the enterprise Responsible Disclosure and Bug Bounty programs, and provide critical insights to senior leadership to inform business risk decisions. This position requires a strategic and technically adept leader who can balance tactical execution with long-term vision, inspire and mentor a team of experts, and collaborate across the enterprise to ensure proactive defense and continuous improvement of our security posture.Responsibilities Include:<ul><li>Team Management:&nbsp;Build, lead, and mentor a high-performing team of penetration testers. Oversee hiring, training, and professional development, ensuring resource alignment to meet program goals.</li><li>Program Leadership:&nbsp;Oversee and manage all penetration testing engagements, ensuring adherence to compliance standards, internal policies, and regulatory requirements.</li><li>Operational Oversight:&nbsp;Lead enterprise testing initiatives including application, infrastructure, cloud, and emerging technology assessments. Manage the Responsible Disclosure and Bug Bounty programs to ensure effective triage, validation, and remediation of reported vulnerabilities.</li><li>Vulnerability Management Partnership:&nbsp;Collaborate with vulnerability management and engineering teams to track, prioritize, and resolve identified vulnerabilities.</li><li>Reporting &amp; Communication:&nbsp;Develop, review, and present detailed technical findings and executive-level summaries, providing actionable recommendations to senior leadership.</li><li>Strategic Alignment:&nbsp;Define and evolve the penetration testing strategy to align with organizational goals, threat intelligence, and regulatory mandates.</li><li>Technical Excellence:&nbsp;Maintain deep expertise in penetration testing methodologies, frameworks, and tools. Ensure the program remains current with evolving attack techniques and technologies.</li><li>Cross-Functional Collaboration:&nbsp;Partner with technology, engineering, and risk functions to embed offensive security insights into proactive defense and design reviews.</li></ul>Minimum Requirements:<ul><li>10+ years of experience in cybersecurity or equivalent experience, with at least 5 years in penetration testing or offensive security leadership roles.</li><li>Extensive hands-on knowledge of penetration testing methodologies, frameworks, and tools such as Metasploit, Burp Suite, NMAP, and Wireshark.</li><li>Strong understanding of operating systems (Windows, Linux, macOS) and network protocols, including segmentation methodologies.</li><li>In-depth understanding of regulatory and compliance standards including PCI-DSS.</li><li>Proven experience managing large-scale penetration testing programs, including internal/external audits and third-party engagements.</li><li>Bachelor’s Degree in Computer Science, Information Security, or related field; or equivalent professional experience.Preferred Requirements</li><li>Exceptional communication and presentation skills; able to articulate technical risks and findings to executives and non-technical audiences.</li><li>Demonstrated ability to lead cross-functional teams and drive strategic initiatives in a complex enterprise environment.</li><li>Bachelor’s Degree in Computer Science, Information Security, or related field; or equivalent professional experience.</li><li>Industry-recognized certifications preferred (e.g., OSCP, OSCE, GPEN, GWAPT, CISM).</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these position.

Director Cybersecurity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Technology Portfolio Management team is looking for a forward-thinking Associate, Program Management who combines strong leadership with risk management practices, ensuring alignment with the organization's overall risk tolerance.&nbsp; You will support reviewing and reporting on compliance processes and ensure alignment with appropriate standards.&nbsp;&nbsp;You will influence and collaborate with Agile Champions and control management team to maintain and identify areas of opportunity to the program.<ul><li>Support the execution of the compliance program by reviewing, validating, and remediating (as appropriate) documentation to ensure adherence to established standards.</li><li>Build and maintain program-related documentation to ensure consistent and accurate process execution</li><li>Participate in identifying compliance, policy, procedural, and system gaps</li><li>Provide periodic updates on the status of compliance performance</li><li>Utilize tools to document and report on milestones, facilitate transparent communication, and goal alignment</li><li>Identify potential risks and develop mitigation strategies, contributing to the overall risk management plan</li><li>Identify and report complex issues to senior team members, ensuring timely resolution</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in accounting or finance, or equivalent experience supporting financial programs or compliance initiatives</li><li>High degree of organization, individual initiative, and personal accountability</li><li>Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage stakeholders to drive collaboration</li><li>Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the organization</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed decisions</li><li>Strong understanding of agile delivery processes</li><li>Experience with internal and external compliance and audit</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; &nbsp; The VP of Loyalty &amp; Premium Products Analytics will lead the analytics function for key parts of the US Consumer business, including the premium products portfolio, the Membership Rewards program, business development &amp; partnerships and Resy. They will be responsible for uncovering insights that drive innovation, influence strategy, elevate customer experience, and identify opportunities to improve margins and monetize membership services. The incumbent will lead advanced analytics to &nbsp; &nbsp; &nbsp;assess customer behavior and engagement and make data a true competitive advantage for US Consumer.&nbsp;&nbsp;Key Responsibilities:&nbsp;<ul><li>Partner cross-functionally across product management, risk, marketing, finance, enterprise data, and governance to shape and influence strategy&nbsp;</li></ul><ul><li>Oversee and optimize a suite of reporting, external data sources, and analytics capabilities to enable business decision-making&nbsp;</li></ul><ul><li>Build and oversee a high-performing analytics team&nbsp;</li></ul><ul><li>Lead efforts to enable customer-level profitability analysis, targeting, segmentation, and experimentation frameworks&nbsp;</li></ul><ul><li>Identify opportunities in white space and proactively generate new insight-driven ideas to unlock customer and business value&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Proven leader of high-performing teams; known for inspiring, developing, and retaining top talent&nbsp;</li></ul><ul><li>Strong track record of translating analytics into strategic recommendations and measurable business outcomes&nbsp;</li></ul><ul><li>Ability to work in ambiguous, fast-paced environments with a bias toward action and innovation&nbsp;</li></ul><ul><li>Exceptional strategic thinking, stakeholder influence, and business acumen&nbsp;</li></ul><ul><li>Deep understanding of the credit card business and external landscape, including key revenue and risk drivers&nbsp;</li></ul><ul><li>Experience influencing at the executive level and navigating complex, cross-functional organizations&nbsp;</li></ul><ul><li>Expertise in advanced statistical analysis, modeling, and data manipulation tools&nbsp;</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions,

Vice President, Loyalty & Premium Products Analytics – US Consumer Card

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the RoleThe legal industry is evolving — and so are we. The Global Counsel’s Organization (GCO) in American Express is transforming how legal teams deliver value through technology, innovation, and operational excellence.As the Manager – Legal Program Team, you’ll play a pivotal role in strengthening our global legal governance and risk management frameworks. You’ll combine legal, compliance and operational expertise with program management and data-driven insights to drive compliance, efficiency, and innovation across key enterprise programs that shape the future of our business.Key Responsibilities:Program Leadership<ul><li>Lead day-to-day operations and transformation for GCO in connection with core Enterprise frameworks, including Regulatory Change Management, Global Legal Inventory, Records Management, and New Product Governance.</li><li>Oversee governance documentation, policy alignment, and ongoing program enhancements.</li><li>Partner with Compliance, Technology, Control Management, and other functions to ensure consistent and compliant execution of enterprise frameworks.</li></ul>Innovation &amp; Process Optimization<ul><li>Identify and implement process improvements using technology, automation, and generative AI.</li><li>Drive continuous improvement of legal service delivery models, including workflow optimization and knowledge management tools.</li><li>Lead initiatives to simplify and modernize legal processes and platforms.</li></ul>Stakeholder Engagement &amp; Training<ul><li>Serve as a trusted partner to legal colleagues and business stakeholders, providing proactive, business-oriented solutions.</li><li>Coordinate and deliver training, documentation, and communications to ensure awareness and adherence to key programs.</li><li>Build strong partnerships across global teams to promote alignment, consistency, and knowledge sharing.</li></ul>Data Analytics &amp; Reporting<ul><li>Develop and monitor key performance indicators (KPIs) to measure program effectiveness.</li><li>Present insights to senior management and influence decisions.</li><li>Partner with internal audit and risk functions to ensure controls and compliance are monitored effectively.</li></ul>Team Leadership &amp; Development<ul><li>Lead and coach a Legal Analyst and other team members, fostering professional growth and excellence.</li><li>Cultivate a collaborative, inclusive team culture focused on accountability and innovation.</li></ul>Required Qualifications and Experience:<ul><li>JD and admission to practice law in the United States, or equivalent qualification in compliance, risk, or legal governance.</li><li>5+ years of experience in legal, compliance, risk management, or program management roles within financial services or technology sectors.</li><li>Proven ability to manage complex projects, build consensus, and deliver results in a dynamic, cross-functional environment.</li><li>Proficiency in data analysis, reporting, and visualization tools (e.g., Tableau, Power BI).</li><li>Experience using legal technology and AI tools to enhance service delivery.</li><li>Strong executive presence, interpersonal skills, and ability to influence at all levels.</li><li>Excellent oral and written communication skills, with a focus on clarity and business impact.</li><li>Demonstrated ability to manage competing priorities while maintaining attention to detail.</li></ul>Ideal Personal Attributes:<ul><li>Accountable and collaborative team player who builds positive relationships globally.</li><li>Strategic thinker with a growth mindset and adaptability in a changing environment.</li><li>Problem-solving abilities, with a resourceful, can-do attitude.</li><li>Enthusiastic about technology, innovation, and process improvement.</li><li>Highly organized, proactive, and comfortable working independently with minimal supervision.</li></ul>Why You’ll Love This Role:<ul><li>Opportunity to shape the future of legal operations and governance at a global scale.</li><li>Exposure to enterprise-level programs and senior leadership across multiple regions.</li><li>A culture that embraces innovation, collaboration, and continuous learning.</li><li>A global network of passionate legal professionals committed to excellence and integrity.</li><li>This role offers significant opportunities for career growth, including potential pathways to leadership and other positions within the organization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager – Legal Program Team

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Supporting the coordination, response and remediation activities for exams and audits across CCR</li><li>Analyze data from the process, quality errors, compliance reviews and auditor feedback to proactively identify weak points in our marketing process and strengthen them</li><li>Maintaining an effective control environment and responding to operational breakdowns</li><li>Managing Corrective Action Plans and Operational Risk Events as needed</li><li>Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk</li><li>Partnering with stakeholders, particularly Line of Business Compliance and Risk Management teams, to keep informed of internal and external changes that may impact CCR processes</li><li>Providing support for the testing and management of CCR Process Risk Self Assessments (PRSAs)</li></ul>Minimum Qualifications<ul><li>Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain</li><li>Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred</li><li>Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc)</li><li>Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization</li><li>Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives</li><li>Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change</li><li>Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments</li><li>Experience leading, engaging and motivating diverse teams through complexities to deliver results</li><li>Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change</li><li>Bachelor’s degree </li></ul>Preferred Qualifications<ul><li>Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements.</li><li>Strong leadership skills and customer focus mindset with emphasis on consultation and collaboration.</li><li>Ability to communicate complex concepts and direction clearly and persuasively, in both written and oral format.</li><li>Can work with marketing partners to ‘get to yes’ when the initial creative approach doesn’t work.</li><li>Ability to work both independently and collaboratively.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Operational Controls and Process Excellence

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Comms &amp; MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation &amp; execution; and developing best-in-class products &amp; processes which modernize the end-to-end marketing ecosystem. Every year, we help our business and marketing partners across the enterprise launch more than 28,000 marketing campaigns worldwide. The Communications Compliance Review (CCR) team within ECMX is responsible for consulting with marketing content creators, helping them develop effective and compliant advertising, and ultimately reviewing and approving marketing creatives to ensure they conform with all applicable regulations, legal requirements, Brand guidelines and internal policies.&nbsp;CCR is seeking candidates who will work with a wide group of Marketing business partners to consult on marketing content, launch marketing campaigns, and ensure American Express marketing supports strategic business objectives and meets compliance standards.&nbsp;Job Responsibilities:&nbsp;<ul><li>Ensure American Express marketing materials meet all regulatory, legal, Brand and company standards&nbsp;</li><li>Work with Marketing partners to develop compliant yet effective marketing and advertising content&nbsp;</li><li>Be the final reviewer and approver of American Express advertising before it goes to market&nbsp;</li><li>Own critical marketing processes like managing marketing content databases and Digital Asset Managers, creative development committees, creative review processes, operational controls and projects to update marketing content in our marketing channels&nbsp;</li><li>Maintain strong partnerships with Product Management, Marketing, Compliance, GCO, Control Management, and other key partners&nbsp;</li><li>Identify and support process improvements to enhance the creative process and to promote agility and efficiency</li></ul>Minimum Qualifications:<ul><li>3+ years of marketing operations</li><li>advertising and/or creative review experience&nbsp;</li><li>2+ years in a Compliance, Legal and/or Quality Assurance role&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements.&nbsp;</li><li>Strong leadership skills and strong customer focus with emphasis on consultation and collaboration.&nbsp;</li><li>Ability to communicate complex concepts and direction clearly and persuasively, in both written and oral format. Can work with marketing partners to ‘get to yes’ when the initial creative approach doesn’t work.&nbsp;</li><li>Ability to work both independently and collaboratively.&nbsp;</li><li>Ability to manage multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline intensive environment.&nbsp;</li><li>Proven ability to develop and maintain strong working relationships with business clients, stakeholders, and colleagues.&nbsp;</li><li>Capacity to be agile, open-minded, comfortable, and confident operating in “gray space” where decisions and accountability rest with you.</li><li>Strong work ethic and personal accountability. - Familiarity with consumer banking regulations</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst, Compliance - Communications Compliance Review

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Candidate must reside in Minneapolis, MN or Milwaukee, Wisconsin territoryField Sales Manager of Business Development – Middle Market Field Inspire Growth. Drive Impact. Lead the Future of Middle Market Sales. At American Express, we do not just sell — we shape how companies do business. Our Middle Market Field Sales organization is leading the charge in one of the fastest-growing commercial segments in the U.S. As a Field Sales Manager of Business Development you will play a pivotal role in expanding our reach among companies with annual revenues between $10M–$300M, driving relationships that fuel innovation, efficiency, and growth. This is not a role for order-takers — it is a role for elite sales professionals who thrive on challenges, influence, and strategic execution. You will operate as a trusted business advisor, partnering directly with C-suite leaders to design tailored financial solutions that empower businesses to reach their potential. If you are driven by winning, inspired by partnership, and motivated by the opportunity to shape the future of our Middle Market success, this is where you belong. ________________________________________ What You will Do Own the Market&nbsp; Lead the full acquisition process within your territory, targeting high-value Middle Market clients through strategic, consultative selling. •&nbsp;&nbsp;&nbsp;&nbsp;Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders — positioning American Express as their partner of choice for growth and efficiency. •&nbsp;&nbsp;&nbsp;&nbsp;Leverage your market intelligence, network, and industry insight to identify, develop, and convert new business opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain a strong in-market presence with 25–50% travel, ensuring personal engagement with the clients who matter most. Lead with Strategy Manage a high-value pipeline with discipline and foresight, accurate forecasting, strong conversion, and consistent quota achievement. •&nbsp;&nbsp;&nbsp;&nbsp;Use data, analytics, and financial insight to prioritize opportunities, optimize resource allocation, and strengthen long-term growth potential. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Risk, Underwriting, Pricing, and Product to deliver tailored, profitable solutions that create client and shareholder value. Advise and Solve&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Conduct deep discovery conversations that uncover client pain points and opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Architect solutions across the American Express suite — from working capital optimization to expense management — that drive measurable business results. •&nbsp;&nbsp;&nbsp;&nbsp;Function as a thought leader, bringing forward insights into market shifts, payment innovation, and financial transformation. Negotiate and Win&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Lead complex deal negotiations with precision and confidence, guiding executive stakeholders through strategic and financial considerations. •&nbsp;&nbsp;&nbsp;&nbsp;Close deals with excellence and transition accounts to the Field Account Development team to nurture and grow long-term partnerships. •&nbsp;&nbsp;&nbsp;&nbsp;Champion AMEX’s brand of professionalism, integrity, and trusted expertise in every client engagement. Operate with Integrity (100% of Time) •&nbsp;&nbsp;&nbsp;&nbsp;Uphold the American Express Code of Conduct and all Sales Practice standards. •&nbsp;&nbsp;&nbsp;&nbsp;Model ethical decision-making and champion compliance in every phase of the sales process. ________________________________________ What You Bring Experience &amp; Achievements •&nbsp;&nbsp;&nbsp;&nbsp;7+ years of proven success in complex B2B, commercial, or financial sales environments. •&nbsp;&nbsp;&nbsp;&nbsp;Consistent record of top-quartile performance and exceeding ambitious sales targets. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in consultative, multi-stakeholder selling — with a history of influencing C-suite decision-makers and closing large, high-impact deals. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated success in solution-oriented sales across payments, financial services, SaaS, or related industries. •&nbsp;&nbsp;&nbsp;&nbsp;Strong financial acumen with the ability to articulate ROI, profitability, and business impact. Skills &amp; Mindset •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communicator— able to translate complex solutions into compelling, actionable value for clients. •&nbsp;&nbsp;&nbsp;&nbsp;Analytical thinker with a bias for execution and results. •&nbsp;&nbsp;&nbsp;&nbsp;Confidence maintaining success and high standards in a regulated environment. •&nbsp;&nbsp;&nbsp;&nbsp;Competitive, confident, and composed under pressure — yet collaborative and growth-oriented. •&nbsp;&nbsp;&nbsp;&nbsp;Strong financial acumen with the capability to interpret client financial statements, analyze balance sheets, and identify working capital needs to inform strategic solutions and relationship discussions. •&nbsp;&nbsp;&nbsp;&nbsp;Ambitious spirit with the ability to work independently, think creatively, and drive measurable business outcomes while doing so operating within large institutional culture and workflows. •&nbsp;&nbsp;&nbsp;&nbsp;Adaptability in fast-changing environments •&nbsp;&nbsp;&nbsp;&nbsp;Expert in CRM management, pipeline forecasting, and disciplined sales execution. Education •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree preferred. ________________________________________ Why Join American Express When you join American Express, you join a company that believes relationships are built on trust and success is built on people. We invest deeply in our sales colleagues — through world-class training, leadership development, and autonomy to make real impact. As part of the Middle Market Field team, you will represent one of the most trusted brands in the world, helping dynamic, growing companies reach new levels of success. You will be surrounded by high achievers who share your drive for excellence, in a culture that rewards ambition, integrity, and results. If you are ready to own your market, elevate your craft, this may be your opportunitySalary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Business Development- (Minneapolis)

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role &amp; Responsibilities:Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional - Consumer Product Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description:Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses.The&nbsp;Customer Growth Analytics Team&nbsp;is part of the Analytics, Investment Optimization and Marketing Enablement (AIM) team in the Global Commercial Services Marketing group within American Express.&nbsp;The Customer Growth Analytics team is currently hiring a Director who will lead the team responsible for MM Card cross-sell and engagement analytics.&nbsp;The incumbent will partner across teams to drive strategies that power customer acquisitions and organic growth.&nbsp;Responsibilities:·Design analytics powered strategies for Card cross-sell and engagement across Sales strategic expansion and Early Tenure teams.·Incumbent will partner with colleagues across Marketing, Sales, Product and Decision Science teams to assess and identify opportunities for customer and revenue growth·Play a critical role in scaling treatments such as cross sell and commercial underwriting and enabling roll out of targeting solutions through rapid test and learn·Drive data driven solutions to enable optimal attempt strategy partnering very closely with Sales leadership team·Strong people leader who can lead, motivate, and coach the team and is able to foster a collaborative team environment. Prioritizing efforts to help the team focus on the most impactful opportunities.Qualifications:·Master’s degree in a quantitative field preferred or MBA.·Strong analytics, quantitative, thought leadership, and project management skills with a demonstrated proficiency in managing multiple projects simultaneously.·Proven ability to translate analytical results in data-driven business strategies.·High quality written and oral communication skills with ability to synthesize key points/priorities and influence business decision making.·Proven ability to build strong cross-functional relationships, and extensive experience engaging with and influencing partners across various functions.·Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.·Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success.Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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