field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Compliance &amp; Ethics (GC&amp;E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&amp;E is responsible for overseeing the organization’s compliance with regulatory expectations.The Manager of Program Oversight Quality Assurance is a new role that will be responsible for overseeing and executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&amp;E organization. This role is essential in assisting GC&amp;E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities, providing constructive and sensitive feedback, and in building relationships to drive ongoing process improvements.Key Responsibilities:<ul><li>Design, execution and oversight of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.&nbsp;&nbsp;</li><li>Develop relevant policies, procedures and standard operating procedures outlining the program.&nbsp;&nbsp;</li><li>Partner with the broader GC&amp;E to define the standards and deliverables to evidence a robust regulatory compliance risk management program.&nbsp;&nbsp; </li><li>Drive awareness of regulatory oversight requirements across the organization, ensuring alignment and accountability.&nbsp;&nbsp;</li><li>Develop reporting that measures and escalates, where appropriate, the results across GC&amp;E.&nbsp; &nbsp;</li><li>Lead and develop a high-performing Regulatory Compliance team, fostering a culture of compliance excellence and continuous improvement.&nbsp; &nbsp; </li><li>Uses understanding of relevant general laws, regulations and standards (e.g., Heightened Standards, FRB LFI, UK SMR) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations.&nbsp; &nbsp;&nbsp; </li><li>Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.&nbsp;&nbsp; </li><li>Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.&nbsp; &nbsp; </li><li>Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process.&nbsp; &nbsp; </li><li>Communicates risk data, trends and analysis through structured reports, so key stakeholders, including the board of directors and senior leadership, receive timely, aggregate, accurate, complete and relevant information.&nbsp; &nbsp; </li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.&nbsp;</li><li>Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations. &nbsp;</li><li>Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.&nbsp;&nbsp;</li><li>Projects confidence, credibility and authority in high-level discussions, enabling effective communication and influencing decisions.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Law, Compliance, Business, or a related field required&nbsp;&nbsp;</li><li>Minimum of 5 years of overall experience in risk management with a minimum of 2 years’ experience in testing activities (i.e. quality assurance, independent testing, auditing, exams).&nbsp; </li><li>Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIPP).&nbsp; &nbsp;</li><li>Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.&nbsp; &nbsp;</li><li>Excellent analytical, communication, and presentation skills with the ability to convey testing results clearly and concisely to senior leadership.&nbsp; &nbsp; </li><li>Strategic thinking and ability to act independently in driving day to day operations.&nbsp; &nbsp; </li><li>Proven track record of managing projects and improving processes within a regulated environment.&nbsp; &nbsp; </li><li>Ability to manage multiple projects simultaneously and prioritize tasks effectively.&nbsp; &nbsp; </li><li>Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.&nbsp; &nbsp;</li><li>Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC. </li></ul>Preferred Qualifications:<ul><li>JD or Master’s degree preferred.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Quality Assurance Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Small Business Services (SBS) Customers.&nbsp;If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services</li><li>Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li></ul>Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.</li><li>Proven success in a customer service and sales environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment</li><li>Experience owning or working in a small business is a plus</li><li>High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available</li></ul>The hours of operation for this position are Monday-Friday - 7:00-10:00 EST, Saturday - 7:00-6:00 ESTThe tentative start date for this position will be September 15th, 2025.&nbsp;&nbsp;After the 90-day training commitment, shift hours will be made available.Work at Home Requirements:<ul><li>Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)</li><li>A secure home office, located at your confirmed address of residence, free from background noise and other distractions</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.&nbsp;&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Hybrid Customer Care Professional - Small Business Services - PHX, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The primary function of the Partner Success Manager role is to establish day-to-day operational expertise and Amex Brand Champions in the high-touch segment of our book of business via a proactive &amp; targeted engagement model. PSMs are the face of our business to our customer base and are individual contributors responsible for meeting goals associated with our portfolio. PSMs will nurture 1:1 relationships with high-value partners primarily focused in our priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, performance analysis, developing advocacy, and becoming a trusted advisor. Nurturing the key partnerships that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Amex.PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships. You should demonstrate product knowledge, proficiency and deliver high quality outputs against our department's goals.The PSM should be a resource and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Industry Development, Engineering, Data, Finance, and Strategic Partnerships Teams.Operational Expectations:<ul><li>Identify customer expectations, values, and desired outcomes and create manageable Success Plans with the customer</li><li>Develop and execute proactive and predictive account management tactics to drive retention</li><li>Champion escalation resolutions in a timely and effective manner</li><li>Act as a client-facing trusted advisor</li><li>Ensure restaurant stakeholder org chart identified &amp; champion in place</li><li>Prepare and deliver biannual business reviews with all direct partnerships and appropriate stakeholders</li><li>Identify and establish rapport with individuals in the various partner roles</li><li>Nurture advocacy with our restaurant partners</li><li>Prepare and participate in team meetings and appropriately discuss positive and negative results to a range of audiences (city meetings, team meetings, leadership meetings, etc.) with a solution- and curiosity-minded approach</li><li>Stay informed and contribute to competitive analyses and objections</li><li>Work with managers to enhance customer journey playbooks and experiences</li><li>Maintain a high level of competency in product knowledge and use-cases, including familiarity with the product roadmap and release schedule</li><li>Identify and qualify engagement and value-add opportunities: cross-sells and programming</li><li>Identify and overcome objections</li><li>Gain competency with churn de-escalation and appropriately manage customer departures</li><li>Participate in continued education and career development upskilling opportunities</li></ul>Skill Development:<ul><li>Thought Leadership</li><li>Identify and nurture customer advocates and success-story sources</li><li>Identify industry changes and trends from social media channels and news outlets to proactively strategize with internal teams</li></ul>Analysis:<ul><li>Critical assessment of the impact of restaurant performance to the success of Tock in covered markets</li><li>Active collaboration across departments to support applicable city strategies</li><li>Analyze how the CSM workflows contribute to the customer journey and help identify consistently replicable activities and outcomes that drive internal servicing efficiencies</li><li>Understand the definition and general process of the Customer Journey, and its relationship to various CSM activities and those of other departments</li></ul>Negotiation:<ul><li>Reach agreements with the customers on goals, objectives, timing, and success metrics - use SMART framework</li><li>Identify value for the customer</li><li>Be solution oriented in remediation conversations with partners</li></ul>Presentation:<ul><li>Preparation and delivery of:</li><li>Partner discovery meetings</li><li>Partner Value assessments (Business Reviews, Success Plans, Marketing Actions, Tiering updates)</li><li>Internal content to support team meetings and communications</li><li>Voice of the Partner trends, sentiments of book of business, and strategy for winning to the broader teams</li></ul>What we're looking for:<ul><li>At least 1 year of account management/customer service in B2B software (SaaS preferred).</li><li>Hospitality operations experience is a plus!</li><li>Project management experience (e.g., lead meetings, providing status reports, develop and manage project plans).</li><li>Outstanding communication and interpersonal skills.</li><li>Must possess strong analytical, problem-solving and writing skills.</li><li>Experience analyzing data and providing answers to ad-hoc customer questions.</li><li>Must be a quick learner with the ability to multi-task in a fast-paced environment.</li><li>A team player.</li><li>Strong work ethic and high level of professionalism.</li><li>You display curiosity in big ideas, exhibit interest in understanding how to grow and retain our customers.</li><li>You strive to learn about our users, the business and hospitality industry.</li><li>Experience using Salesforce.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst - Partner Success Manager, Tock

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Brief Role Descriptions:Data privacy and adherence to regulations such as GDPR, DPA, and ePrivacy directives in the EU and UK, which require consent for tracking users (e.g. cookies), are becoming the norm. The Digital Tracking Product Management Associate will execute critical remediation initiatives across the Digital Tracking ecosystem. Specifically, this role will focus on the efficient delivery of key regulatory and remediation-related initiatives across our Digital Tracking platforms and products generally, including partnering with lines of business, other product teams, and second line partners.Through the coordinated delivery of end-to-end solutions and process enhancements, this role will execute on critical near-term remediation goals, while optimizing our planning, research, and operations across the remediation work stream, consent, and scanning products. This requires a motivated, self-starter who can work across a complex platform, data, and experience landscape, while developing key relationships, core collateral, and knowledge of the constant evolution of privacy regulations across the globe. This is an excellent opportunity for someone who is proactive and enthusiastic, looking to further their career in a product and engagement-centered role focused on data and cutting-edge digital tracking solutions. This role will be a key player in various complex projects driving both internal and external customer objectives across our global business. Primary Responsibilities:&nbsp;<ul><li>Work with the Senior Managers of Scanning and Remediation, Web Governance, Engineering, Centers of Excellence, and wider organizational teams to meet privacy and compliance goals across the enterprise</li><li>Support our core European privacy work streams, including the development of frameworks and tooling, research and scanning models, and efficient remediation and scanning operations</li><li>Research, document, and communicate complex tracking activities and related detail to summarize key tracker functions and use cases, while creating clear recommendations for senior leadership and partners</li><li>Collaborate with product owners, content owners, and page owners across the entire American Express Enterprise in support of remediation efforts</li><li>Work with Enterprise teams to establish how digital tracking platforms can support a more robust and long-term strategy for digital tracking governance</li><li>Communicate and report on remediation activities, risk levels and areas of opportunity to senior privacy leadership</li></ul>Qualifications Requirements:<ul><li>Experience in digital product/project management and strategy, operations, or enablement – ideally supporting existing data and/or consumer-facing product(s)</li><li>Ability to translate complex technical concepts into clear, easily understood concepts and collateral for communication across a wide breadth of stakeholders, including senior leadership</li><li>Experience with website and webpage infrastructure, understanding of digital trackers, including pixels and cookies, as well as a basic website scripts and code</li><li>Technical: Intermediate to advanced Excel skills, strong ability to digest, analyze, and action large sets of data. Knowledge of project management tools such as Jira, Rally, and Confluence</li><li>Demonstrated ability to be comfortable with white space and working through ambiguity - ability to solve problems through innovative and creative thinking</li><li>Excellent written and spoken communication skills; persuasive and ability to influence decisions and drive results without direct authority</li><li>Experience building and sustaining effective relationships with business partners and colleagues across a matrix organization</li><li>Flexibility to work and manage business partners across multiple time zones</li><li>Driven, collaborative, self-motivated, and able to act with a high level of independence</li><li>Strong attention to detail and organizational skills</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Governance team is to establish the Operational Risk and Controls strategy for GMNS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.GMNS is looking for a Manager, Control Management Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Manager, Control Management Governance will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage details of specific risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;Required Qualifications:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management, communication, and interpersonal skills&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in participating in or conducting internal audits or regulatory exams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in at least one of the following:&nbsp;&nbsp;<ul><li><ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Facilitating the operational risk exam management processes&nbsp;</li></ul></li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in financial services industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced Microsoft Excel skills (ability to create Macros, Slicers, etc...), PowerPoint, Power BIORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager, Control Management Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Director of Human Capital Risk will:&nbsp;<ul><li>Support update of Human Capital Management programs, including policies and standards, governance, roles &amp; responsibilities, and requirements</li><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of Human Capital risk processes</li><li>Contribute to education of first line teams across the enterprise about risk management programs and practices</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related regulations</li></ul>Minimum Qualifications<ul><li>5+ years of experience, specifically in risk management, compliance, human resources/employee relations oversight or a similar role&nbsp;</li><li>Demonstrated ability to successfully manage multiple priorities and apply strategic thinking to deliver initiatives to advance a programs’ maturity and development</li><li>Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks</li><li>Proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion </li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders in a clear, logical and structured way</li><li>Impeccable integrity required for handling confidential information</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization</li></ul>Preferred Qualifications<ul><li>Professional certification (SHRM)</li><li>4+ years experience in independent risk management (2LOD)</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director of Human Capital Risk, Operations Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Job Description:The Centurion Lounge Assistant Team Leader is a mentored position, with direct reports, which supports the Team Leader in coaching a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located (ONSITE) in the SLC Airport. A successful Assistant Team Leader has a passion for delivering extraordinary service and will have a strong desire to further develop their leadership ability, through mentorship, to inspire the team to work together to drive outstanding business results. The Assistant Team Leader will work with the Team Leader to monitor customer interactions to ensure extraordinary service, coach their direct reports as well as the overall team on individual performance goals, use performance metrics and reporting to drive performance and business results. The Assistant Team Leader will mentee with the Team Leader to provide consistent and on-going coaching and feedback to ensure the team is performing at their highest levels. The Assistant Team Leader is an entrepreneur who is an advocate and supporter for both the team and customers. They thrive in ambiguity and can effectively, under the direction of the Team Leader, lead the team through change. They are intellectually curious, and they share a passion for growth and knowledge amongst their colleagues.As a Centurion Lounge Assistant Team Leader, through direction and mentorship from the Team Leader, support with:• Creating a cohesive team environment• Coaching their direct reports and the overall team to provide a high-touch, premium experience for all lounge guests.• Inspiring the team of MSPs to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments.• Communicating with the team to ensure that they are well informed about changes that may affect them and their customers.• Managing the team to ensure adequate servicing coverage is provided 365 days per year, which will include filling in when needed.• Working in tandem with the Team Leader to support evaluating team performance and creating development and action plans, on an individual level, which are owned and driven by each team member.• Working closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors.• Take an active role with promotional in-house events. • Identifying opportunities to improve operations within the Centurion Lounge and creating and implementing creative solutions to grow the business in tandem with the Team Leader• Challenging yourself and the team to “raise the bar” by driving continuous improvement.Lounge Hours of operation are from 4:45AM- 11:30PM. Candidate must be able to work between these hours and days. Hours are subject to change due to business need.Qualifications: A successful candidate will have the following qualifications:• Minimum 2 years’ proactive customer service experience (premium servicing a plus)• Minimum 2 years’ supervisory experience or proven track record as a high performing MSP• Airline, lounge, or travel industry experience highly preferred, including reservation experience.• Demonstrated passion for service with the ability to resolve customer issues and concerns.• Ability to successfully understand and implement policies, procedures, and programs.• Strong written, verbal and presentation skills• Ability to manage and resolve conflict.• Ability to drive and measure business results.• Strong analytical and creative problem-solving skills• Detail-oriented with strong organizational and prioritization skills who can work well under pressure.• Ability to work flexible shifts including nights, weekends and holidays are essential.• Light to moderate lifting may be required for certain job tasks.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Assistant Team Leader - Centurion Lounge SLC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (“GFCC”) team is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Program Oversight and Risk Management team collaborates with GFCC and other compliance and business partners to bolster the global financial crimes compliance program through program monitoring, enhancements, governance, and risk management for GFCC by developing, overseeing, and executing on reporting, project and issue management, and risk rating and assessments.&nbsp;&nbsp;Team responsibilities include oversight of projects managed across GFCC and external teams; oversight and coordination of Operational Risk Events; management and oversight of formal and internal management reporting, metrics, and identification of key risk indicators; managing development of processes and controls to ensure efficiency and sustainability; and management and execution of the centralized GFCC risk assessment process for the customer risk rating and money laundering risk assessment.How will you make an impact in this role?Reporting to a Manager within GFCC Program Oversight and Risk Management, responsibilities in this role will include a combination of the following:<ul><li>Oversee the Customer Risk Rating (CRR) process which risk rates every customer/account for anti-money laundering risk.</li><li>Collaborate with Line of Business and Market Compliance Officers to identify changes to the CRR to risk rate customers/accounts.</li><li>Develop risk element rules in a testing environment to simulate changes.</li><li>Analyze large sets of data to validate results and identify drivers of customer risk.</li><li>Document and communicate results and observations to stakeholders.</li><li>Prepare documentation when the changes are implemented to production.</li><li>Provide support to stakeholders, and business partners.</li></ul>Minimum Qualifications<ul><li>Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, and data analysis techniques.</li><li>Self-starter with the ability to take initiative and work independently.</li><li>Excellent time management skills with the ability to manage multiple tasks, proactively identify and address challenges, prioritize tasks, and meet deadlines in a dynamic work environment.</li><li>Strong analytical ability including proficiency in interpreting and analyzing large sets of data.</li><li>Ability to make well-informed decisions based on thorough analysis and critical thinking.</li><li>Strong problem-solving skills with the ability to think creatively and propose innovative solutions to complex problems.</li><li>Proven track record of working collaboratively with the ability to build positive relationships and contribute to collective goals.</li><li>Excellent communication skills, both written and verbal, with the ability to effectively articulate findings and recommendations to diverse audiences.</li></ul>Preferred Qualifications<ul><li>Strong SQL skills with the ability to write complex queries and perform data manipulation tasks.</li><li>Professional certification (e.g., Association of Certified Anti-Money Laundering Specialists (CAMS)) a plus.</li><li>Previous experience in AML compliance, financial crime investigation, or related roles within the financial services industry.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp; Global Compliance and Ethics (GCE), is responsible for establishing and maintaining a robust compliance program that ensures American Express is adhering to laws, regulations, and internal policies while fostering a culture of integrity and effective second line independent Compliance oversight.&nbsp; The Vice President of the Compliance Transformation Office will drive the strategy and execution of the transformation of the Compliance Risk Management framework as defined in the Compliance Project Guardian workstream. They will report into the SVP, Deputy Chief Compliance Officer, work with the Head of the Compliance Risk Management Program, the Compliance &amp; Ethics Leadership team and with multiple partners across numerous business units, functional areas, and geographies.Success and effectiveness of this role will be demonstrated by the candidate’s ability to bring together multiple workstreams into a consistent methodology and regularly communicate progress, and dependencies.&nbsp; It is imperative for the candidate to work cohesively with leaders across GRC to ensure Compliance’s role in the broader GRC transformation efforts are represented.The VP of the Compliance Transformation Office will be responsible for:<ul><li>Leading strategy and execution of the transformation of compliance risk across the enterprise</li><li>Work directly with the Project Guardian Project Management Office to ensure Compliance progress against deliverables is monitored</li><li>Engage directly with consulting partners, review proposals and statements of work, and monitor progress against deliverables</li><li>Execute on a robust communication plan to keep relevant stakeholders at different levels informed, obtain buy-in, receive inputs and remove roadblocks as relevant&nbsp;</li><li>Collaborate across cross-functional stakeholders, bringing them along and ensure comprehensive engagement in initiatives and projects </li><li>&nbsp;Create material for regulatory updates and presentations to Board, Executive Committee, BU Presidents and several senior stakeholders</li><li>Stay abreast of regulatory changes and industry best practices, lead regulatory engagement, provide oversight of processes to monitor, evaluate and integrate regulatory changes into Compliance framework &amp; trainings</li><li>Be a thought leader with a proactive mindset – align stakeholders, assess risks and escalate or devise mitigation strategies, think through interdependencies, etc.&nbsp;</li><li>Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite</li></ul>Qualifications: <ul><li>Experience driving transformational change&nbsp;</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Project management skills and experience</li><li>Demonstrated history and ability to manage team and stakeholders spread across geographies and with varying backgrounds</li><li>Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior leaders and business counterparts&nbsp;</li><li>Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience in compliance risk management and understands critical compliance risk management lifecycle activities</li><li>Knowledge of regulatory changes and industry best practices, and providing oversight of processes to monitor, evaluate, and integrate regulatory changes into operational risk framework and trainings</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Compliance Risk Management Transformation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Director of Legal Risk will:&nbsp;<ul><li>Implement the Legal Risk Program, including policies and standards, governance, roles &amp; responsibilities, and requirements</li><li>Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of Legal risk &amp; processes</li><li>Contribute to education of first line teams across the enterprise about risk management programs and practices</li><li>Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related regulations</li></ul>Minimum Qualifications<ul><li>5+ years of experience, specifically in in risk management, compliance, legal, or a similar role&nbsp;</li><li>Demonstrated ability to successfully manage multiple priorities and apply strategic thinking to deliver initiatives to advance a programs’ maturity and development</li><li>Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks</li><li>Proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion </li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders in a clear, logical and structured way</li><li>Impeccable integrity required for handling confidential information</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization</li></ul>Preferred Qualifications<ul><li>4+ years of independent risk management experience (2LOD)</li><li>Detailed knowledge of legal processes such as writs, garnishments, subpoenas, and levies</li><li>Juris doctorate</li><li>Professional certification</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

202 American Express Jobs