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<h3>Job Description:</h3>The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a> The base salary range for this position is $42,000 - $60,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, Sales

Fidelity Investments

Customer Relationship Advocate Career Development Experience- Greenwood Village, CO

<h3>Job Description:</h3>The Role Are you a hardworking and proactive analyst who thrives in a collaborative fast paced environment? If so, come continue to build your career with Fidelity Investments!We are looking for a Senior Performance and Attribution Analyst who will support multiple types of investment performance reporting and analytics for a broad range of Fidelity portfolios, with an emphasis on digital assets. You will be responsible for fielding inquiries from the investment staff and senior leaders about performance and attribution results. You will work with index, accounting, and advisor analytics data for performance and attribution data needs. You will ensure that internal calculations accurately reflect the security and portfolio level performance of Fidelity Portfolios across all product types. You will be responsible for accurately executing the performance attribution data quality processes and procedures daily, in addition to driving enhancements. You will ensure performance and attribution reporting results across product types are delivered to the investment staff, investment product managers, and senior leaders. You will collaborate with various teams to lead initiatives and define business requirements. The Expertise and Skills You Bring<ul><li>Bachelor’s degree in economics or finance a plus; 7+ years of professional work experience </li><li>5+ years of experience in fund accounting or performance related environment preferred</li><li>Knowledge of performance, attribution, and multi-asset class investment strategies </li><li>Familiar with blockchain technology, various cryptocurrencies and digital asset types, and market regulations and dynamics</li><li>Passion and curiosity for digital asset technologies and performance</li><li>Exposure to performance metrics and methodologies in the cryptocurrency industry</li><li>Experience in defining business requirements to support technical specifications</li><li>Ability to communicate effectively with both technical and non-technical teams</li><li>Implement performance improvement initiatives based on data-driven analysis and market trends</li><li>Lead cross-functional teams and influence without authority </li><li>Attention to detail and ability to excel in a fast-paced environment</li><li>Strong Microsoft office skills required (Excel, Word, PowerPoint)</li><li>Comfortable navigating ambiguity and ability to adapt/reprioritize tasks as necessary</li><li>Ability to problem solve complex data issues and effectively communicate to clients and other stakeholders </li><li>Managing relationships with the department’s client groups and business partners</li></ul><ul><li>Delivering accurate and timely reporting on investment performance and attribution to all of Fidelity’s advisors</li><li>Compiling, analyzing, and validating performance and attribution results that are distributed across the organization and externally</li><li>Analyzing and interpreting portfolio performance and identifying the factors impacting performance such as industry, market cap, security selection, or other market factors</li><li>Responding to adhoc inquiries from portfolio managers, senior leaders and other clients/business partners</li></ul> Note: Fidelity is not providing immigration sponsorship for this position.The TeamThe Performance, Attribution and Product Disclosure team responds to investment staff inquiries and supports their information needs with respect to portfolio performance and attribution. The group is responsible for daily monitoring of portfolio, index and third-party data, and validation of performance and attribution results ensuring data quality for internal users and downstream deliverables. The team produces daily, periodic (monthly/quarterly), and adhoc reports that decompose portfolio returns on an absolute and relative basis. These results are used in marketing material, public reporting, and portfolio management. The team provides adhoc performance and attribution analysis to the investment staff and senior leaders.We are hiring a Senior Performance and Attribution Analyst at grade levels 5 or 6.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Performance and Attribution Analyst

<h3>Job Description:</h3>Job Title Director, Emerging TechnologiesThe RoleWe are seeking a seasoned and visionary blockchain security auditor to help secure our blockchain and crypto initiatives. The ideal candidate will have deep expertise in Ethereum and Solidity, along with experience in other platforms like Rust and Solana, and at least one year of hands-on auditing experience. While knowledge of other emerging technologies—such as AI security, gaming platforms, software bots, and social media—is a plus, it’s not required. This high-visibility, individual contributor role demands strong technical acumen, strategic thinking, and cross-functional collaboration. As part of a team of subject matter experts, the auditor will guide secure development practices, perform smart contract reviews, and contribute to cybersecurity strategies across emerging technologies. Responsibilities include staying current with technological advancements, researching and documenting best practices, monitoring vulnerabilities, and developing training materials. The role also involves partnering with Enterprise Cybersecurity teams to enhance Fidelity’s overall security posture.The Expertise You Have and The Skills You Bring <ul><li>Bachelor’s degree in Computer Science, Cybersecurity, or a related analytical field; advanced degree preferred</li><li>8+ years of experience in emerging technologies</li><li>1+ year of hands-on smart contract security audit experience</li><li>Proven experience in smart contract assessments</li><li>Deep knowledge of libraries, templates, and protocols (e.g., OpenZeppelin, Web3.js)</li><li>Proficiency in testing methodologies: unit testing, property-based testing, dynamic testing, fuzzing (e.g., Truffle, Ethers.js)</li><li>Familiarity with monitoring tools, alerts, and logging mechanisms</li><li>Experience with development platforms such as Hardhat, Foundry, or Forge</li><li>Strong understanding of crypto audit operations and security requirements</li><li>Expertise in key sharding algorithms and multi-party computation (MPC)</li><li>Key lifecycle management and digital wallet security</li><li>Secure storage, transfer, and exchange of digital assets</li><li>Experience with custody platforms such as Fireblocks</li><li>Advanced knowledge of programming languages: Solidity, Rust, Python</li><li>Familiarity with blockchain platforms: Ethereum, Solana, Avalanche</li><li>Understanding of DeFi operations, staking, node operations, tokenization, and ERC-20 standards</li><li>Preferred experience includes: Exposure to generative AI, software bots, multi-user platforms, games, and social media applications; Experience with security testing, vulnerability assessments, penetration testing; Familiarity with cloud security platforms (e.g., AWS, Azure)</li></ul>The TeamThe Emerging Technology Cybersecurity Assessment Team plays a critical role in safeguarding Fidelity’s assets and customer interests by proactively identifying and mitigating vulnerabilities. Through collaboration, innovation, and subject matter expertise, the team empowers developers and business units with training and tools to seamlessly integrate security throughout the development lifecycle. Committed to excellence, the team strives to be best-in-class—producing high-quality, customer-focused work, driving cybersecurity research, and serving as a role model across the enterprise and industry, ultimately providing a competitive edge for the firm.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Emerging Technologies

<h3>Job Description:</h3>The RoleThe Director, CLO Portfolio Services will work closely with the Grand Harbour Investment Team to enhance the operational model for the Grand Harbour warehouses and live deals. Specifically, the Director will monitor traded and settled positions to ensure the data is accurate and complete for the portfolio management team across internal systems and with the CLO Trustee. The Director will help facilitate asset creation, ensure the efficiency of all workflows around hypothetical trades, compliance tests and trading for the CLOs. They will also support the Investment Team to track reinvestable obligations, monitor investable cash positions, and review/track participation in workout loans, restructured loans and loans with maturity amendments. The Director will also have responsibilities related to CLO warehouse management, including daily compliance reporting and settlement reporting, obtaining pre-trade approvals and creation and maintenance of model portfolios. In addition, the Director will be deeply involved with testing new portfolio management tools, ensuring new technologies are implemented successfully for the Investment Team.Primary Responsibilities<ul><li>Monitor traded and settled positions for each CLO across data sources (Trustees, Virtus, Invest One, ClearPar, etc.) to ensure that information is accurately reflected for portfolio management purposes.</li><li>Monitor balances and investable cash positions for each CLO on a daily basis.</li><li>Track reinvestable obligations, hypo results and executed trading plans for post-reinvestment deals.</li><li>Work with CLO portfolio managers, compliance, and trustees on hypothetical trading plans.</li><li>Review and track participation in workout loans, restructured loans and maturity amendments.</li><li>Coordinate with Virtus on accuracy of paydowns and interest payments.</li><li>Partner with FFIO on efficient settlement and other transaction booking protocols, ensuring prompt loan settlements.</li><li>Liaise with technology, compliance, legal, operations, portfolio management, trading, and other internal Fidelity partners to evaluate and enhance portfolio management applications and tools.</li><li>Partner with Compliance on streamlining existing review processes and identifying/resolving possible indenture breaches.</li></ul>The position requires close interaction with portfolio managers, traders, legal, compliance, investment services, third party trustees, underwriters and Fidelity’s Investment Operations teams. The Expertise and Skills You Bring<ul><li>BA / BS degree required, advanced degree a plus. Major or concentration in legal, finance, business administration, or accounting preferred but not required.</li><li>Minimum of 8 to 10 years of financial services experience, with preference towards prior experience with CLO operations.</li><li>Proficient in trading operations, terminology, and market mechanics.</li><li>Ability to prioritize workload and responsibilities in fast-paced environment.</li><li>Solid understanding of the European leveraged loan market and structured finance transactions.</li><li>Working knowledge of Virtus, familiarity with Rating Agencies (Moody’s, S&amp;P, Fitch).</li><li>Experience with credit agreements, term sheets, indentures and other security offering documents.</li><li>Strong Microsoft Excel skills and excellent interpersonal skills.</li><li>Ability to work independently while integrating seamlessly with other members of the Investment &amp; Investment Services teams.</li><li>Reliable, self-starter, highly detail oriented, well-organized and able to manage several priorities and deadlines.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Investment Operations

Director, CLO Portfolio Services

<h3>Job Description:</h3><h3>Financial Consultant</h3>If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is unmatched in the industry. At Fidelity, we empower professional growth, flexibility and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will engage face-to-face with your customers, offering guidance and personalized planning, while helping extend the reach of the firm's brand. We fully support you with an open architecture product platform and top resources in the financial industry, while you nurture relationships with an existing client base.<h3>The Expertise We’re Looking For</h3><ul><li>Previous success in building relationships, uncovering needs and recommending solutions</li><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Keen ability to present complex solutions to a knowledgeable client base while building rapport and credibility</li><li>Degree and/or other professional certifications are helpful; if you do not already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Skills You Bring</h3><ul><li>Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li><li>Committed to delivering an outstanding customer experience with a passion for seeing others thrive</li><li>Motivated by results and finding solutions, you take initiative and exceed customer expectations</li><li>Extensive knowledge of investment solutions</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3><ul><li>Your integrity, insights, interpersonal skills, and meticulous planning allows you to mentor and support your customers as they look to reach their retirement goals</li><li>Supporting our clients by providing comprehensive investment solutions and retirement plans to meet their needs both now and for their future</li><li>Effectively engage clients through personal interactions, reflecting your interpersonal communication and relationship building skills</li><li>You have a steadfast commitment to your clients while making a positive impact in the community</li></ul>The base salary range for this position is $55,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Financial Consultant - Burlingame, CA

<h3>Job Description:</h3>The Role We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver unified experiences to our customers. As a software engineer at Fidelity, <ul><li>You will help us build the solutions to support and scale our capabilities. </li><li>You’ll work on building entire features, taking these from concept to deployment, as part of our autonomous, cross functional teams. </li><li>You'll have the opportunity to contribute ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. </li></ul> A phenomenal cultural fit would be someone who embodies drive, confidence, genuinely cares about people-both customers and our associates, is obsessed with technology, crucial, and strategic in the larger scheme of things. The Expertise We’re Looking For <ul><li>A passion for technology and can navigate your way across complex and rapidly changing landscapes by staying on top of the latest trends and thrive by sharing knowledge. </li><li>A creator, a doer, and a disruptor who will help us solve real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback. </li><li>A self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Experienced with the tools of the trade, including a variety of modern programming languages and frameworks. </li><li>You work to stay up to date on Algorithms, Data Structures and Design Patterns and loves the challenge of building highly scalable systems that can support thousands of transactions/sec. </li><li>You have an approach of test first development and are experienced in modern test frameworks. We believe that quality is everyone’s job. </li><li>You are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly. </li><li>You have great communication skills and technical expertise to drive and participate in meaningful discussions. </li><li>You work closely with business units in re-engineering and automation efforts that result in impactful and significant straight thru processing, while developing best-in-class digital experiences for our customers and associates </li></ul>The Skills You Bring <ul><li>Hands on experience in a major programming language and frameworks. Java and Spring Boot </li><li>Demonstrable experience with REST API Design &amp; Development using Java or NodeJS </li><li>Proven experience in designing, developing, and maintaining Node JS, Python (preferred) based applications in a fast-paced Scrum environment. </li><li>Proven experience with DevOps, CI/CD using tools like Jenkins, uDeploy, Cloud Formation etc. </li><li>Knowledge of JavaScript frameworks and libraries such as AngularJS, Angular, NGRX, RXJS </li><li>Hands on experience with building RESTful Web Services/APIs and web containers </li><li>Proven experience working in a Cloud environment using AWS, Azure, Google etc. </li><li>Strong intellectual curiosity and willingness to explore new technology stacks. </li></ul><ul><li>Preferred - knowledge of Oracle, messaging technologies (EMS or KAFKA) </li><li>Preferred -Strong Experience with Automation Tools/Frameworks (Junit, Cucumber, Mocha, Selenium etc.) </li><li>Preferred -Knowledge of architecture and design patterns to build highly scalable and resilient systems using frameworks like Hystrix, RxJava, Akka etc </li><li>Preferred -Experience building container-based systems: Architecture, implementation and managing orchestration platform such as: Kubernetes, Docker, ECS. </li></ul>The Team Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. We gravitate toward those who demonstrate a curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge and demonstrating our core pillars: <ul><li>Imagine. Innovate. Inspire: Nurture an inclusive organizational culture, foster positive energy &amp; family spirit, recognize greatness, support each other &amp; enjoy the journey. </li><li>Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers &amp; team get better by raising standards within and around while maintaining a strong focus on building future leaders. </li><li>Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously. </li><li>Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and teaching as a part of your life. </li></ul><ul><li>Build the "Best" Tech together: Promote innovation driven by purpose and practice autonomy with responsibility. </li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Full Stack Engineer - Merrimack, NH

Senior Full Stack Software Engineer (Java, AWS, Angular) - Boston

<h3>Job Description:</h3>We are currently recruiting for multiple positions at the Principal User Experience Designer level.The RoleFidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.<ul><li>Principal UX Designers typically:<ul><li>Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching</li><li>Partner with the product owner to help inform product strategy</li><li>Work across the organization to drive consistent customer experiences</li><li>Contribute to the culture of the UXD group</li><li>Coach and mentor junior designers across the group</li><li>Provide design and product thought leadership</li></ul></li><li>Note: Fidelity is not providing immigration sponsorship for this position</li></ul>The Expertise and Skills You Bring<ul><li>7+ years of UX or related experience is preferred</li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred</li><li>Experience working on agile teams delivering value in digital products preferred</li><li>Experience running and/or using research to support evidence-focused design decisions preferred</li><li>A digital portfolio we can review online is required</li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing</li><li>Ability to design across all channels including web, native, and automated</li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives</li><li>A foundation of development knowledge, both web and mobile</li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better</li><li>Partnering with user research to understand the customer problems to tackle</li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions</li><li>An unwavering curiosity to ask why</li><li>Design brings you happiness</li></ul>The TeamThis role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.#UXDesign#UXHiring<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal User Experience Designer

<h3>Job Description:</h3>The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. <a href="http://cdn-static.findly.com/wp-content/uploads/sites/1439/2024/03/27182711/TPBS-CRA-0324-COV-JAX.pdf" target="_blank">(Learn More)</a> Fidelity Investments does not offer work visas for this role<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Customer Service Representative- Covington, KY

<h3>Job Description:</h3><h3>Financial Representative</h3>We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity.<h3>The Expertise We’re Looking For</h3><ul><li>Customer service, phone, or financial services experience will prepare you for this role</li><li>Banking, insurance, or financial experience is an excellent addition to your experience</li><li>We will support you while you learn the FINRA licensing material and work to obtain the Series 7 and 66 licenses</li><li>Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>It is our mission for the Financial Representative to have rewarding interactions with clients. As a subject matter specialist in compliance and all front lobby transactions, you will partner and contribute to branch success by identifying opportunities to deepen relationships.<h3>The Skills You Bring</h3><ul><li>Superb interpersonal skills and passion to engage with clients</li><li>An aptitude to assess client needs and identify opportunities</li><li>Remarkable attention to detail and ability to prioritize</li><li>Organizational skills to manage multiple tasks</li><li>Being coachable, collaborative, and curious are your "go to" attributes</li></ul><h3>Our Investments in You</h3><h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!</h3><h3>The Value You Deliver</h3><ul><li>A key member of the team, you are offering support to Fidelity’s most valuable clients daily</li><li>By identifying leads and making effective introductions, you are directly impacting the success of the branch</li><li>Your efforts will be valued by clients and you will find working with those clients a rewarding experience</li><li>As a technology champion for the branch, you will be an early adopter of technology and share what you have learned with the team</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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