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Works as part of a team to provide day-to-day management of the property Chapter Lewisham and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. JOB DESCRIPTIONKey Role Responsibilities:<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximize efficiency of utilities.</li></ul> About You<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills.</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Excellent organization skills with the ability to multi task and priorities.</li><li>Numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Behaviors &amp; ValuesIntegrity | Equality | Accountability | Professionalism | Teamwork | Service

Greystar

Customer Service Associate - Chapter Lewisham

The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary. JOB DESCRIPTION1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.2.&nbsp;&nbsp; &nbsp;Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;3.&nbsp;&nbsp; &nbsp;Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.4.&nbsp;&nbsp; &nbsp;Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.5.&nbsp;&nbsp; &nbsp;Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.&nbsp;6.&nbsp;&nbsp; &nbsp;Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.7.&nbsp;&nbsp; &nbsp;Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.8.&nbsp;&nbsp; &nbsp;Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.9.&nbsp;&nbsp; &nbsp;Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.10.&nbsp;&nbsp; &nbsp;Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.#LI-RF1The salary for this position is $55,000.Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a&nbsp;team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required)&nbsp;</li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Support Specialist

*This is a remote position but candidates local to Houston, TX are preferred. Applies generally accepted accounting principles (GAAP) to analyze financial information, reconcile financial statements, prepare general and standard journal entries, assist in budget development, and prepare standard accounting and financial reports for management. JOB DESCRIPTION<ul><li>Compiles and analyzes financial information in preparation for entry into various financial statements and accounting reports, and makes appropriate journal entries for recording in the general ledger by checking calculations, reviewing basis for figures, and balancing and reconciling figures.&nbsp;</li><li>Reviews budget, revenue, expense, payroll entries, invoices, and other accounting documents and researches and resolves discrepancies as necessary.</li><li>Performs bank reconciliations and wire transfers for deposit, makes mortgage payments and distributions, and ensures accuracy.&nbsp;&nbsp;</li><li>Maintains and coordinates accounting control procedures by analyzing revenue and expenditure trends and recommending appropriate budget levels to ensure expenditure control.&nbsp;</li><li>Analyzes and reviews accounting and financial resources for property acquisitions, dispositions, and closings and budgets and expenditures for local, state, federal, private funding, contracts, grants, and other corporate financial and accounting transactions.&nbsp;</li><li>Acts as liaison to internal and external auditors by explaining journal entries and financial transactions, providing research data and information as requested, and answering questions necessary to complete the audit in a timely manner.&nbsp;</li><li>Communicates with on-site and other property managers to assist in completing pre-close and close activities, answer questions, provide support, and ensure timely completion of accounting processes for on-time client and Company reporting.&nbsp;</li><li>Completes various financial, accounting, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.</li></ul>#LI-RS1Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a&nbsp;team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required)&nbsp;</li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Property Accountant

Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary. JOB DESCRIPTION1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additionally, manages communication between the vendor/contractor, accounting, and the client/owner as needed.3. Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.4. Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.6. Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.7. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.8. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.9. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.#LI-RF1#INDThe salary for this position is $55,000/year.Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a&nbsp;team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required)&nbsp;</li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Support Specialist - Property Management

Production Associates perform the manufacturing production operations assigned to their team in the modular building process. Duties may include, but are not limited to, general modular construction, drywall, painting, installation of windows, doors, trim, tile and appliances, and mechanical, electrical and plumbing. The position follows standard production methods and practices safe work habits to ensure production is as efficient and safe as possible. Production teams ensure that all respective assignments meet production targets, drawings, specifications, and building codes, while ensuring a high-quality standard in a timely manner. High-performing and motivated associates are provided ample growth opportunities to advance their careers with the company. JOB DESCRIPTION1.&nbsp;&nbsp; &nbsp;Attitude: Maintains a positive approach toward completing daily tasks and team goals.&nbsp; 2.&nbsp;&nbsp; &nbsp;Aptitude: Works diligently to learn new skills, take on new responsibilities, and cross-train on multiple production teams.&nbsp; 3.&nbsp;&nbsp; &nbsp;Productivity: Works as part of a production team to produce high quality products that conform to our quality standards while achieving our productivity objectives.&nbsp; 4.&nbsp;&nbsp; &nbsp;Teamwork: Follows both written and verbal instructions to accurately execute production steps as part of a production team. Assists other team members as needed or directed. 5.&nbsp;&nbsp; &nbsp;Safety: Follows all safety procedures and work to continuously improve safety throughout the plant and ensure timely and regular safety training goals are met. Understands, supports, and executes all work using proper tools and machinery in a safe manner. 6.&nbsp;&nbsp; &nbsp;Accountability: Maintains expected dependability level, meets all attendance requirements, and follows the rules and regulations of the production teams. Supports and complies with all Company policies and safety requirements. 7.&nbsp;&nbsp; &nbsp;Planning: Assists Line Leads and Supervisors to plan and organize manufacturing activities by communicating anticipated material needs, identifying equipment and tool maintenance, and any quality and productivity issues. Provides suggestions for continual production and quality improvements.&nbsp;Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a&nbsp;team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required)&nbsp;</li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Production Associate

JOB DESCRIPTIONThis position supports the community’s marketing and leasing strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and other activities.Key Responsibilities:<ul><li>Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li><li>Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li><li>Completes various administrative and other reports and performs other duties as assigned or as necessary.</li><li>Responsible for all sales and lettings activities greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.</li><li>Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.</li><li>Completion of all documentation, recording and maintaining file notes and residents records.</li><li>Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.</li><li>Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.</li></ul>About You:<ul><li>Good level of general education.</li><li>Proficiency in using property operation systems. Training will however, be provided.</li><li>English verbal and written communication skills. Dutch verbal skills a pre.</li><li>Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.</li><li>The ability to create atmosphere, influence people positively and great communication skills.</li><li>Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.</li><li>Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.</li><li>Proficient at using social media &amp; online and web tools/resources for gathering and presenting research and information.</li><li>Numerical / administrative skills necessary to complete the above activities.</li></ul>

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