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Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position will support the Aftermarket Sales activities for the North America regional markets.&nbsp; This role will develop the company’s reporting capabilities, work with partner teams on ad-hoc analyses, and provide strategic support to the Product Support management team on an ongoing basis and be responsible to developing and managing the Aftermarket parts and attachments pricing strategy to optimize capture rate (price realization) and meet company sales goals while maintaining profitability. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Conduct in-depth analysis to find opportunities for market development and enhancement.</li><li>Mine data sources to identify business and market trends</li><li>Provide performance monitoring and insights via dashboards, scorecards and ad hoc analysis to identify areas for business growth and improvement.</li><li>Aid in developing data roadmaps for new product launches and evolving business needs.</li><li>Surface and analyze data to help us build more robust Customer Segmentation.</li><li>Develop and implement pricing policies and processes to support market growth and achieve company profitability goals and targets.</li><li>Proactively assist in the day-to-day operations such as addressing dealer price discrepancies and ship direct programs to achieve business success</li><li>Oversee and direct day-to-day Aftermarket pricing team and activities, including:<ul><li>Reporting and documentation of pricing structures and serve as the point of contact for pricing inquiries</li><li>Update and maintain all pricing related data in files/databases</li><li>Establish process to publish parts price lists in accordance with market forces, cost fluctuations, capture rate goals, historical data and forecasting models</li><li>Communicate to stakeholders all pricing changes as they occur </li><li>Generate, publish and distribute updated JCB Parts Price Lists for the US, Latin America and Canada, as required</li><li>Work cross-functionally to support strategic pricing initiatives </li><li>Capture rate goals, historical data and forecasting models as part of market price research, margin review, sales acceptance levels and parts life cycle</li><li>Implement and complete cost down exercises </li><li>Partner with the procurement team to discuss local sourcing </li><li>Communicate frequently with field sales representatives or other data sources to gain understanding of market pricing of competitive products and implement strategies to increase capture rates </li><li>Work with Sales and Marketing to forecast, analyze and implement promotional strategies </li><li>Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results</li><li>Develops innovative solutions to situations where guidelines cannot be applied </li></ul></li></ul>Minimum Qualifications<ul><li>Must pass any drug screens, background checks and any pre-employments tests as applicable</li><li>Minimum 5 years’ experience in an analytical role within an OEM environment</li><li>Bachelor’s degree in business or similar</li><li>2-4 years as an individual contributor performing quantitative analysis and business reporting, preferably for a construction OEM</li><li>Strong analytical and problem-solving skills</li><li>Demonstrated financial acumen and knowledge of financial statements</li><li>High proficiency with Excel, including pivot tables and analysis modules</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business or finance major preferred</li><li>Knowledge of SQL and Visual Basic to support scripting within Excel</li><li>Construction equipment parts knowledge </li><li>Aftermarket parts pricing background </li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency in MS Office (Excel, Word, Power Point and Outlook) and ERP Systems (SAP preferred)</li><li>Proficiency with data warehouse and reporting tools such as Business Warehouse (SAP) Power BI (MS) and/or Crystal Reports.</li><li>Excellent interpersonal skills including written and verbal communication skills </li><li>Ability to prioritize and manage multiple projects while meeting deadlines</li><li>Able to interpret Engineering drawings</li><li>Demonstrated knowledge and implementation of pricing strategies and sales processes</li><li>Strong understanding of OEM and distributor roles in selling of product</li><li>Ability to take direction well and work with minimal supervision</li><li>Prior experience to equipment parts and pricing</li><li>Research vendors to determine competitive pricing information</li><li>Research markets to determine key business trends and relevance</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Business Intelligence & Pricing Manager - Aftermarket Sales

Company Summary 80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position SummaryThis position will be the primary point of contact between our company and our Direct Sales customers and field sales staff as potential customers to identify and facilitate sales of JCB products &amp; services. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour. The candidate will ensure customer inquiries are given personalized attention and are treated as a priority.The ideal candidate will aspire to grow into a Regional/Field-based Sales Manager role.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Handles all customer inquiries and responds within twenty-four hours</li><li>Serves as a primary point of contact for the field sales staff to resolve customer order inquiries</li><li>Supports Direct Sales Account customer “open houses” and events</li><li>Performs projects for the Direct Sales Team as required</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in business or a related field</li><li>3+ years of sales or account management experience</li><li>Must pass any drug test, background check and any pre-employment testing as applicable</li></ul>Preferred Qualifications<ul><li>Experience in sales or marketing</li><li>Knowledge of customer support systems/procedures or channels of distribution</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Customer oriented due to considerable amount of customer contact</li><li>Proficiency with Microsoft Word, Excel, Access and PowerPoint</li><li>Ability to perform multiple tasks while maintaining a sense of urgency</li><li>Excellent problem-solving skills – ability to think outside the box</li><li>Strong interpersonal and relationship management skills</li><li>Effective oral and written communication with an emphasis on phone skills</li><li>Flexible and thrive in a fast-paced work environment</li><li>Identify and succinctly report emerging and evolving trends and customer/dealer feedback beyond fixed metrics</li><li>Likes to work hard and has a thirst for knowledge</li><li>Active listener</li></ul>Job Conditions:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.</li><li>The employee is occasionally required to stand and walk.</li><li>The employee must frequently lift and/or move up to 10 pounds.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Account Manager - Direct Sales 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name.Position PurposeThis position exists to provide leadership and coordination of Product Support objectives.&nbsp; Develop and implement corporate Product Support strategies and programs within the territory of their responsibility.&nbsp; Nature &amp; ScopeReports to the Vice President of Product Support.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Responsible for overseeing the development of dealer support to the levels established in the North American Dealer Standards Manual</li></ul><ul><li>Responsible for the marketing and sales of both replacement parts and attachments within their territory.</li><li>Oversee territory team to ensure Service sales and objectives are meet.</li><li>Responsible for communicating regional product support issues. </li><li>Oversee territory product support and warranty concerns.</li><li>Presentation of product support issues with machines or service coordination</li><li>Direct any necessary changes to current operating procedures to ensure customer satisfaction within their territory.</li><li>Communicate with Savannah counterparts for maximizing the North American approach for the future.</li></ul>Minimum Qualifications<ul><li>Must pass applicable drug screens, background checks and pre-employment tests.</li><li>Bachelor’s degree in business or related field</li><li>Ten years’ experience in a Product Support management position</li></ul>Preferred Qualifications<ul><li>Master’s degree in business or related field </li><li>Ten years’ experience in a senior-level Product Support position&nbsp; </li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Experience with strategic planning and execution.</li><li>Knowledge of contracting, negotiating and change management.</li><li>Capable of analyzing and assessing training needs</li><li>Understanding of organizational development theory and practices</li><li>Experience with implementing Product Support programs and/or initiatives.</li><li>Understanding of computerized information systems used in conjunction with Product Support applications.</li><li>Excellent written, verbal, and interpersonal communication skills</li><li>Capable of motivating teams to produce quality work while simultaneously managing multiple projects.</li><li>Proficient with conflict resolution </li><li>Experience in leading and facilitating group meetings.</li><li>Willingness to work a flexible schedule that may include occasional weekend and/or evening work.</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Travel to dealer, customer and supplier locations / field-based environment (&lt;20%)</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLEDJCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.JobFamilyManagementPayTypeSalaryTravelRequiredTrue

General Manager - Service (West)

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position PurposeThis position is responsible for providing ongoing parts, technical support and training to Direct Sales Account locations and regional personnel in a specified area of responsibility. This position will report directly to the Regional Service Manager. The location of this position would be within the Area of Responsibility - Texas.&nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Work to foster relationships with Direct Sales Accounts and local JCB dealers</li></ul><ul><li>Identify technician service training needs and ensure they are fully met, </li><li>Coordinate training requirements of customers and manage training calendar.</li><li>Identify, quantify, and prioritize technical concerns by use of technical reports</li></ul><ul><li>Assist with and train new accounts on the use of JCB systems</li><li>Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently</li><li>Communication of the solution and necessary field action to Direct Sales Accounts via technical bulletins, product updates, e-mail, and telephone</li><li>Ensure Direct Sales Account product improvements are expedited in a timely manner</li></ul><ul><li>Maintain detailed call logs of all National Accounts enquiries &amp; requests for assistance via Salesforce </li><li>Ensure customers&nbsp;submit warranty claims in the required format and on time</li><li>Additional duties as assigned by the Regional Service Manager</li></ul>Minimum Qualifications<ul><li>Must pass any drug screens, background checks and pre-employment tests as applicable.</li><li>Ability to read hydraulic and electrical schematics</li><li>Previous employment as a technician or similar on CE/AG equipment</li><li>Five years of technical service/training experience within a related industry</li></ul>Preferred Qualifications<ul><li>Technical Institute graduate in related field</li><li>Seven years of technical service/training experience within a related industry</li><li>Specific experience with Generators, Telehandlers and other products contained within the JCB product line.</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency with Microsoft Word, Excel, Access and PowerPoint</li><li>Ability to take direction well, either written or verbal</li><li>Effective presentation and written communication skills</li><li>Excellent customer service, problem solving and organizational skills</li><li>Ability to be detail oriented and multi-task while maintaining a sense of urgency</li><li>Willingness to travel as required</li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

District Service Manager - Texas 

<h4>Company Profile</h4>North Star JCB is a highly successful, fast growing business We pride ourselves in customer service.&nbsp; We invest in our workforce and offer a highly competitive compensation and benefit program.&nbsp; North Star JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.Position SummaryNorth Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage.&nbsp; This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.Qualifications<ul><li>At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.</li><li>Proven experience in inside sales, preferably in the equipment industry</li><li>Strong customer service skills and a customer-centric approach</li><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Proficient in using CRM software and MS Office Suite</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li></ul>Responsibilities<ul><li>The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry</li><li>This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales</li><li>Respond to inbound sales inquiries via phone, email</li><li>Make outbound calls to prospective and existing customers</li><li>Identify customer needs and recommend appropriate equipment solutions</li><li>Provide detailed product information, including features, benefits, and pricing</li><li>Prepare and process sales orders accurately and efficiently</li><li>Follow up on quotes and leads to convert them into sales</li><li>Coordinate with the operations team to ensure timely delivery of equipment</li><li>Build and maintain strong relationships with new and existing customers</li><li>Handle customer complaints and concerns with professionalism and escalate issues when necessary</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Maintain accurate records of customer interactions and sales activities in CRM systems</li><li>Provide regular sales updates to management</li><li>Stay updated on product knowledge and industry trends</li></ul>JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

North Star JCB - Inside Sales Representative 

Company Summary 80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.&nbsp;&nbsp;JCB people are at the heart of our business and as a family owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.&nbsp;&nbsp;At JCB, we stand behind our products – and our name.&nbsp;&nbsp;Position PurposeThis position is the primary point of contact for dealers and Direct Sales customers to raise parts issues, place orders, make order status inquiries and process parts claims.Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Handles dealer or Direct Sales customer parts inquiries in a timely and professional manner</li><li>Demonstrates active listening skills to ensure that internal and external customers’ issues are understood and addressed</li><li>Expedites dealer back order requirements with WPC Operations </li><li>Communicates with the World Parts Center via Techweb, email and telephone to identify part availability, delivery status of backordered parts, and other part issues.</li><li>Identifies all options available to improve the delivery of backordered parts.</li><li>Provides expedited service for critical, machine-down situations up to and including the quarantine of new machines from the Supply Group to remove and ship the required parts. </li><li>Works with internal departments functioning both as vendor and customer depending on the circumstances.</li><li>Provides training and support to dealers in the use of online tools including the Dealer Portal and Techweb.</li><li>Provides training and support to Direct Sales customers in the use of online tools including the Dealer Portal and Salesforce.</li><li>Performs other customer support functions as required to meet and exceed department goals and expectations.</li></ul>Minimum Qualifications<ul><li>Must be bilingual in Spanish &amp; English </li><li>Must pass any drug screens, background checks and any pre-employments tests as applicable.</li><li>High school diploma</li><li>One year of customer service experience</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business or related field</li><li>Three years of customer service experience in a related industry</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficiency with Microsoft Word, Excel, PowerPoint and SAP</li><li>Effective verbal and written communication skills</li><li>Influence and adapt to change within JCB</li><li>Demonstrate active listening skills to ensure that internal and external customers’ issues are understood and addressed</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyCustomer ServicePayTypeHourly

Parts Customer Service Representative 

Company Profile TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.Position Summary TriStar JCB currently has an opening for a Parts Administrator to support our aftermarket business and growth. Reporting to the Parts Manager, the Parts Administrator is responsible for interacting with customers, vendors, and internal staff while handling parts inquiries, orders, sales, keeping track of inventory shipments, and all other associated departmental tasks to support the various types of heavy machinery, aerial equipment, generators, and other equipment for construction,&nbsp;industrial, agricultural and government applications. Always providing the best customer service possible, this role is external facing while focusing on customer uptime through utilizing the broad range of resources provided by TriStar JCB as an authorized dealer.Qualifications, Knowledge, Skills, Abilities, and Competencies • High School diploma or equivalent experience• Proficiency with Microsoft Word, Excel and PowerPoint• Ability to perform multiple tasks while maintaining a sense of urgency.• Excellent customer service skills• Excellent problem-solving skills – ability to think outside the box• Strong interpersonal and team working skills• Excellent oral and written communication with an emphasis on phone skills• Ability to take direction well and work with minimal supervisionResponsibilities • Handles inbound parts inquiries for customers.• Research and places parts orders from JCB and various vendors• Direct ships parts to customers where appropriate• Handles all customer inquiries in an efficient and responsive manner.• Maintains parts inventory.• Research and advise technicians of parts and orders. • Initiates sales calls to existing customers to replenish inventory.TriStar JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.JobFamilyCustomer ServicePayTypeHourly

TriStar JCB - Parts Administrator 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name. Position Purpose&nbsp;This will be responsible for managing various aspects of financial reporting for Manufacturing business. Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Month end closing.</li><li>Product costing and price variance analysis.</li><li>Analyze actual overheads vs budget and forecast.</li><li>Prepare Inventory reports, analysis of variances and perform stock provision workings.</li><li>Assist AFC &amp; FC in forecast and budget preparation.</li><li>Analyze revenue and cost of sales vs budget and forecast.</li><li>Quarterly Supplier Statement reconciliation</li><li>Cash and Bank management and Bank reconciliation.</li><li>Payroll reconciliation and posting.</li><li>Manage tasks related to fiscal year closing.</li><li>Handle statutory and internal audits.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in accounting, or related field, required.</li><li>CPA or CMA qualification is preferred but not mandatory.</li><li>6-10 years’ experience in finance and accounting</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>6-10 years’ experience as an accountant in Manufacturing industry.</li><li>Strong excel knowledge is must.</li><li>Work experience in SAP is preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent problem solving and organizational skills; ability to work with minimal supervision.</li><li>Effective verbal and written communications skills. </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilyAdministration/SupportPayTypeSalary

Senior Accountant 

Company Profile80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity. At JCB, we stand behind our products – and our name.Position PurposeThis position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the Central territory: Illinois, Wisconsin, Minnesota, Iowa, Missouri, Indiana, Ohio, Michigan. &nbsp;Major Tasks, Responsibilities &amp; Key Accountabilities<ul><li>Identify, build and develop strategic and profitable major account networks</li><li>Establish relationships with potential client decision makers of national contractors</li><li>Sell all of JCB product lines </li><li>Forecast, track and report major account activities to management </li><li>Identify areas of opportunity and develop strategies to improve revenue and overall profitability </li><li>Achievement of quarterly and annual sales targets</li><li>Maintain a high level of customer satisfaction</li><li>Understand the key performance indicators that leverage our major accounts’ business</li><li>Review major account target market opportunities and provide feeds into our major account pipeline</li><li>Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets</li></ul>Minimum Qualifications <ul><li>8 + years major account and/or outside sales experience in related industry or similar</li><li>3 + years Major Account management experience</li><li>Established relationships in direct sales to national contractors</li><li>BA in Business or similar </li><li>Demonstrated success in achieving sales targets </li><li>Demonstrated success in lead generation and business development</li><li>Strong knowledge of sales cycles, from lead generation to closure</li><li>Solid interpersonal skills; written, verbal and listening</li><li>Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust</li><li>Ability to motivate others and drive for results</li><li>Must pass any drug screens, background checks and pre-employment tests as applicable</li></ul>Knowledge, Skills, Abilities &amp; Competencies<ul><li>Proficient in Microsoft Office software </li><li>Comfortable in an in-person office environment</li><li>Technical competence is a plus</li><li>Must be customer service oriented, flexible, and have a high energy level</li><li>Must have excellent follow-through skills </li><li>Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings</li><li>Must be open to domestic and international travel</li><li>Desire and proven ability to learn and grow </li></ul>Job Conditions<ul><li>Both office environment and occasionally manufacturing/factory environment</li><li>Subject to noise and temperature changes</li></ul>Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:<ul><li>Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>The employee is occasionally required to stand and walk. </li><li>The employee must frequently lift and/or move up to 10 pounds. </li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.</li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at <a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.&nbsp;&nbsp;JobFamilySalesPayTypeSalary

Strategic Account Manager - Central 

Company Profile&nbsp;80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors. JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.&nbsp;At JCB, we stand behind our products – and our name. Position Purpose Direct reporting to Credit and Collection Supervisor, this position is responsible to oversee and manage credit and collection of JCB Inc. Major Tasks, Responsibilities &amp; Key Accountabilities <ul><li>Perform high volume Accounts Receivable and Collection duties.&nbsp;</li><li>&nbsp;Liaison with outside financing sources </li><li>&nbsp;Ability to review accounts when needed, Credit approve parts and machines for shipping. • Customer Service - Customer requests daily by phone, fax &amp; email, reprinting invoices, credits &amp; statements. </li><li>Perform Account Reconciliations&nbsp;</li><li>&nbsp;Printing/mailing Parts Invoices/Manufacturer Certificates of Origin </li><li>&nbsp;Cash Postings - Daily Deposits if needed. </li><li>&nbsp;Filing (Scanning and Filing of invoices/credits) • Sundry Billings – Misc. invoices and credits </li><li>&nbsp;Research and solve any customer account discrepancies. </li></ul>Minimum Qualifications&nbsp;<ul><li>&nbsp;A bachelor’s degree in business or related field </li><li>&nbsp;5+ years of experience in credit and collections. </li></ul>Knowledge, Skills, Abilities &amp; Competencies&nbsp;<ul><li>&nbsp;Problem-solving skills </li><li>&nbsp;Critical thinking&nbsp;</li><li>&nbsp;Proficient in Microsoft Office software and ERP Purchasing system (preferably SAP) </li><li>&nbsp;Comfortable in an in-person office environment </li><li>&nbsp;Must be customer service oriented, flexible, and have a high energy level. </li><li>&nbsp;Must have excellent follow-through skills. </li><li>&nbsp;Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings. </li><li>&nbsp;Desire and proven ability to learn and grow. </li></ul>Job Conditions <ul><li>&nbsp;Both office environment and occasionally manufacturing/factory environment </li><li>&nbsp;Subject to noise and temperature changes </li></ul>Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: <ul><li>&nbsp;Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. </li><li>&nbsp;The employee is occasionally required to stand and walk.&nbsp;</li><li>&nbsp;The employee must frequently lift and/or move up to 10 pounds. </li><li>&nbsp;Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. </li></ul>JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED. JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at&nbsp;<a href="https://www.jcb.com/en-gb/about/careers" target="_blank">https://www.jcb.com/en-gb/about/careers</a>. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.JobFamilyAdministration/SupportPayTypeSalary

33 JCB Jobs