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<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Paralegal II provides support on a wide variety of legal matters handled by the department, which may include: 1) all phases of litigation (including pre-litigation and arbitrations), 2) transactional matters (including vendor and provider contractual documents, policies and procedures, and agreements), and regulatory matters. </p><p>The Paralegal II researches and analyzes law, investigates facts, conducts and coordinates document collections and prepares and maintains legal and business documents for review, approval, and use. In carrying out these duties, the Paralegal communicates with various departments and external contacts, prepares business correspondence and reports, and assists with the creation and maintenance of Company documents and department files. </p><p>The Paralegal II is moderately supervised by attorneys and required to utilize independent judgment to complete activities and functions. </p><h4>Duties</h4><p><b>Research and Analysis:</b><b>50%</b></p><p>Research, monitor, update, and maintain current knowledge of developments in federal and state legislation, rules, regulations, and industry guidelines. Perform factual investigation and research. Analyze data, write reports and other documents as requested. </p><p>Prepare and maintain legal and regulatory documentation pertinent to L.A. Care's organizational documents, including but not limited to managed care licensure; ensure timely preparation and submission of all documents required to maintain such licensure.</p><p>Facilitate policy and procedure review to maintain compliance with regulatory agencies. Draft and file regulatory documents. Prepare legal documents for review, approval, and use by attorneys, as requested. Prepare, review, proofread, compile, and summarize a variety of legal correspondence, documents and other legal matters related to the normal functioning of the department and/or other ongoing administration of existing cases or orders. &nbsp;</p><p><b>Administrative:</b><b>35%</b></p><p>Organize, maintain, and update departmental logs and files, using department approved technology platform/software/application. Provide administrative assistance as needed ranging from taking messages to drafting, correspondence, scheduling meetings, typing, scanning, uploading documents and participating in projects as requested. </p><p>Perform other duties as assigned. <b>15%</b></p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>Minimum of 2 years of paralegal experience in a health plan or healthcare organization, law firm, handling complex assignments relating to regulatory, public law or health care issues; litigation support on cases relating to employment, business and/or health care matters OR minimum of 4 years of experience and working knowledge of public agencies regulatory requirements e.g., Brown Act, California Public Records Act, Form 700s, Conflicts Laws, Knox Keene Act, Health Care Privacy (HIPAA, CMIA), CMS and DHCS etc.; and health care organizations e.g. physician groups, hospitals, health plans etc. </p><p>Experience in a fast-paced complex office setting, working with multiple priorities under deadline pressures. </p><p><b>Preferred: </b></p><p>Minimum of 5 years of paralegal experience in vendor, provider contracts and/or administrative law.</p><p>Experience in highly regulated industry and support on transaction work.</p><h4>Skills</h4><p><b>Required:</b></p><p>Knowledgeable in the use of legal technology and other related research platforms.</p><p>Attention to detail, accuracy in document preparation and review, and strong organizational skills.</p><p>Must be strongly proficient in the use of computers (desktop/laptop) and supporting operating system (OS). </p><p>Excellent interpersonal skills. Works as part of a team and is highly collaborative. </p><p>Excellent communication and writing skills.</p><p>Must be proactive and accountable. A self-starter with multi-tasking abilities.</p><h4>Licenses/Certifications Required</h4>Paralegal certification from ABA accredited paralegal program<h4>Licenses/Certifications Preferred</h4>Advanced Paralegal Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>General Legal Services Unit: </b></p><p>The position reports to General Counsel or managing attorney of General Legal Services Unit. Under moderate supervision of attorneys, this position is responsible for handling, assisting with and performing essential duties and responsibilities on assigned matters within the Unit including supporting compliance with public agency laws, litigation (creating pleadings, filings, familiarity with government claims, discovery etc.), Form 700s, compliance with conflict of interest, labor and employment laws. The position may also be responsible for providing support on transactional work (vendor contracting and procurement), workplace investigations, records requests subpoenas, and trainings.</p><p><b>Health Care Legal Services: </b></p><p>Position reports to General Counsel or managing attorney for Health Care Legal Services Unit. Under moderate supervision of attorneys, this position is responsible for handling, assisting and providing support on assigned legal matters within the responsibility of the unit. This includes preparing and maintaining documentation pertinent to L.A. Care's Managed Care licensure and ensure timely preparation and submission of all documents required to maintain such licensure. Responsibilities also include under supervision of department attorneys, prepare, review, proofread, compile, and summarize a variety of legal correspondence and documents involving regulatory filings and matters related to the normal functioning of the department or other ongoing administration of existing cases or orders.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Claims, Insurance                                                    </p>

L.A. Care Health Plan

Paralegal II

<p><b>Salary Range:&nbsp;</b>&nbsp;$67,186.00&nbsp;(Min.) -&nbsp;$87,342.00&nbsp;(Mid.) -&nbsp;$107,498.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Lead Community Resource Center (CRC) is responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.&nbsp; The Lead will assist the CRC Manager with developing a successful and cohesive CRC team.</p><p>The CRCs serve anyone in the community in which they are located; and therefore, this role will additionally provide expertise on developing and monitoring effective referral processes to connect non-member cases to the appropriate external resources.&nbsp; The lead will monitor and assess the planning, development, implementation, and analysis of CRC services, programming, and vendor management.</p><p>The Lead will support manager with immediate urgent decisions for center operations as applicable if manager is not available.&nbsp; Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff. </p><h4>Duties</h4><p>Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management.&nbsp; Oversees the daily office workflow, develops and recommends enhancements to process and procedures.&nbsp; 10%</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. 10%</p><p>Mentors and trains staff on special projects and processes that support the overall operation of the CRC to provide an excellent customer experience, represent the CRC brand, and implement innovative programs.&nbsp;&nbsp; Proactively monitors risks and provides recommendations and implements mitigation plans to keep initiatives on-track.&nbsp;&nbsp; Implements continuous process improvements to workflows, processes, and customer-centric support and member engagement are well as propose solutions for the implementation of new services. 10%</p><p>Oversees member-centric customer service to respond to a wide range of simple to complex inquiries and bridges members to appropriate resources.&nbsp; Monitors implementation of child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.&nbsp;&nbsp; 10%</p><p>Leads implementation of extended-hour schedule by providing operational support and demonstrated commitment to offering high quality in-person service supporting CRC staff working extended-hour schedules to support members and visitors that may need services outside of regular operating hours and days based on business needs. Escalates complex member/visitor or staffing issues to manager as appropriate. 10%</p><p>Create desk level procedures and provides extensive consultation on health care access issues and identification of resource needs based on social drivers identified through a health assessment process.&nbsp; Leads cross-functional collaboration with multiple L.A. Care health plan departments.&nbsp; Implements the coordination of member service support across L.A. Care departments to ensure accountability and promote positive health care outcomes. 10%</p><h4>Duties Continued</h4><p>Leads work plan development to define building, maintaining, and nurturing meaningful relationships with key internal and external stakeholders; and, monitors the growth of the CRC partnership brand recognition.&nbsp; 10%</p><p>Assesses partnership opportunities and identifies key community stakeholders, assesses community needs, and gathers and analyzes data to inform an integrated approach to outreach activities and targeted member engagement.&nbsp; Makes recommendations for bridging members of the community to physical and health education programs and classes that will enhance health outcomes and member experience.&nbsp;&nbsp; 5%</p><p>Provides support to the CRC management in developing strategies and tactics to implement community and provider outreach and engagement initiatives to increase member traffic at a CRC and bridge members of the community to classes and resources.&nbsp;&nbsp; Oversees the&nbsp; member engagement platforms by developing and implementing&nbsp; a strategy for CRC staff to act as a liaison to the L.A. Care departments that play a role on CRC-specific marketing, communications, and promotional initiatives to promote member and community engagement.&nbsp; 10%</p><p>Creates and leads community initiatives leveraging relationships within L.A. Care and Blue Shield Promise Health Plan and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. 5%</p><p>Provides training and education to other L.A. Care departments on the necessary steps to implement relevant services and activities that will resonate with and engage members of the CRC community. 5%</p><p>Performs other duties as assigned.&nbsp; 5%</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p>Required:</p><p>A minimum of 4 years of experience in community events and leading projects focused on health care, public health, or health education.</p><p>At least 6 months of experience leading projects and/or staff, managing relationships with multiple stakeholders and have worked as a senior CRC Specialist.</p><p>Health care product experience including one of the following health care programs: Medicaid/Medi-Cal, Covered California, or Medicare Special Needs Plan.</p><p>Experience working cross-functionally with Care Management, Social Services, Health Education, and other social service or clinical teams.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Preferred: </p><p>Experience with Salesforce Customer Relationship Management (CRM) platform.</p><h4>Skills</h4><p><b>Required:</b></p><p>Strong verbal and written communication and presentation skills</p><p>Excellent organizational skills.</p><p>Must be a detail-oriented, collaborative and enthusiastic team player. </p><p>Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders. </p><p>Demonstrated ability to solve complex issues and identify creative solutions to assist members and community stakeholders.</p><p>Demonstrated ability to troubleshoot problem areas, recommend effective alternative solutions, and provide optimal customer service for internal and external customers.</p><p>Demonstrates action oriented leadership ability to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.</p><p>Strong ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.</p><p>Strong ability to build effective teams with persuasive skills and ability to motivate others.</p><p>Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.</p><p>Ability to take initiative and act on anticipated business needs without prompting from management.</p><p>Exceptional customer service skills.</p><p>Strong ability to adapt quickly to a fast-changing environment.</p><p>Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPoint.</p><p>Strong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.</p><p>Ability to make sound decisions with incomplete information.</p><p><b>Preferred:</b></p><p>Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting. </p><p>Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.</p><h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p><b>Required:</b></p><p>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. </p><p>Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Required:</b><br>Requires walking, standing to a significant degree, dexterity of hands and fingers to operate a variety of standard office equipment. Requires sitting most of the time, but entails bending/ lifting, pushing and/or pulling of arm or leg controls. The job may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.)</p><p>Travel to offsite locations for work</p><p>Ability to work some evenings and weekends.</p><p><b>Preferred:</b></p><p>Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; </p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Behavioral Health, Public Health, Relationship Manager, Social Services, Medicare, Service, Customer Service, Healthcare                                                    </p>

Lead Community Resource Center

<p><b>Salary Range:&nbsp;</b>&nbsp;$121,056.00&nbsp;(Min.) -&nbsp;$160,400.00&nbsp;(Mid.) -&nbsp;$199,742.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Technical Application Manager II reports to the Senior Manager Information Technology I.T. Solutions Delivery. This role acts as the Technical Leader enterprise-wide for the assigned Domain, overseeing design, delivery, integration and support. This person should have a strong understanding of related Business Processes, corresponding I.T. Systems, Data Interfaces and Regulatory Requirements.&nbsp;</p><p>This person needs to quickly gain working knowledge of L.A. Care Domain Business Practices and Information Technology Solutions, including the identification of gaps between current business need and system functions. Additionally, this person needs to develop a Solutions Delivery plan for meeting current and anticipated Domain needs; this plan includes Application Roadmaps, Staffing Model (FTE and Consultant), SOA Service Definition, Data Management/Interfaces. This position works closely with the Business Domain leads, Business Relationship Managers, Security, Infrastructure, Quality Assurance, Production Support, Business and Technical Architecture teams.</p><p>The candidate should be well-organized, flexible and capable of driving accountability within the Solution Delivery Domain for all system functionality and performance. This person needs to manage ambiguity, negotiates optimal approaches, prioritizes and remediates in a complex and dynamic environment. This person needs to demonstrate an ability to manage Commercial Software Vendor relationships and Consulting teams in support of Domain Solution needs. This person also oversees any escalated Production Support issues for Domain Solutions.</p><p><br>The ideal candidate has demonstrable experience in overseeing and delivering I.T. Solutions, preferably in the Provider Network Management space.</p><p>• Understand how each System (Commercial or Custom) capability meets the Processing and Information requirements to implement business functions effectively<br>• Be aware of all major Initiatives (Programs, Projects, Service Requests) that require enhancements or customizations to Domain Systems<br>• Drive all interface requirements (Service Bus, EDI, File Processing, Portal etc.) from each Domain System<br>• Provide Level 3 Production Support for each Domain System<br>• Drive all Consulting/Contractor enhancements and customizations to Domain Systems<br>• Manage System Roadmaps (Upgrades, Customizations, Configurations, Replacements, Retirements)<br>• Participate in Impact Assessments to determine Domain System impact to new Enterprise Initiatives.</p><h4>Duties</h4><p>Document current and future state Domain System Process Flow, Data Flow and Interfaces.</p><p>Provide technical direction to Business Systems Analysts, Technical Leads, Development Staff comprised of Full Time Employees and Consultants. Act as liaison between IT Solution Delivery team and Program/Project Managers for all Enterprise Initiatives.</p><p>Manage and prioritize backlog of Solutions Delivery Domain service requests and maintenance work.</p><p>Develop and manage Domain Application Roadmaps including System Configurations, Functions, Service Bus Integrations, Data/File Integrations, Monitoring and Security milestones.</p><p>Manage Solutions Delivery Domain Software and Consulting vendors.</p><p>Provide ‘escalated’ Production Support and Incident Management.</p><p>Perform Impact Assessments and Solution Reviews for Solutions Delivery Domain.</p><p>Assist in Enterprise Roadmap Planning Activities, Business and Enterprise Architecture.</p><p>Perform other duties as assigned.&nbsp;</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer ScienceIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b><br>Minimum of 6 years of I.T. Applications work experience with 4 years of progressive technical oversight.</p><p>At least 5 years developing Software Solutions leveraging a Software Development Lifecycle Methodology.</p><p>At least 4 years of specified Domain experience, see attached addendum.</p><p>At least 4 years of I.T. Vendor (Software and Consultant) Management.</p><p><b>Preferred:</b><br>At least 3 years of Production Support experience.</p><p>At least 3 years of Health Plan I.T. experience.</p><p>At least 3 years of Service Bus development experience.</p><h4>Skills</h4><p><strong>Required:</strong><br>Technical leadership, Application Roadmaps, Vendor Management (Software Product and Labor).</p><p>Well-organized, flexible and self-starter.</p><p>High level of written and verbal communication skills.</p><p>Strong decision making ability and attention to detail.</p><p>Ability to influence key internal and external business/IT partners.</p><p>Active listening skills.</p><p>Ability to understand complex technical issues.</p><p>Ability to navigate ambiguity and proactively develop effective plans.</p><p>Ability to create Application Architecture diagrams and Roadmaps.</p><p>Agile Development.</p><p><strong>Preferred:</strong><br>Program/project management skills.</p><p>Microsoft Project Server, Excel, PowerPoint, Word.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Department Specifics:</b></p><p><b>Finance:</b><br>Minimum of 4 years of Financial Services Domain experience required.<br>Critical Thinking Skills (Analyzing, Logical Reasoning, Predicting, Transforming Knowledge and Applying Standards) required.<br>Functional knowledge of Financial (Accounting Principles and Theory) preferred.</p><p><b>Health Services</b><br>Minimum of 4 years of Health Services Domain experience required.<br>3 years of Clinical Care and 3 years of HIE, HEDIS experience preferred.<br>Functional knowledge of HEDIS, HIE, Health Analytics required.<br>Functional knowledge of Utilization Management, Care Management, Clinical Case Management, Disease Management preferred.</p><p><b>Provider Domain TPM</b><br>Minimum of 4 years of Provider Data Management Domain experience required.<br>3 years of Provider Network experience preferred.<br>3 years of Provider Data experience preferred.<br>3 years of Service Bus development experience, Micro services (Mulesoft), NoSQL (MarkLogic), Informatica Data Quality, Informatica MDM, Tableau, Informatica (AXON), Oracle database preferred.<br>Functional knowledge of Provider Data Management, Provider Network Management preferred.</p><p><b>Customer Relationship Management/Salesforce Surround Systems:</b><br>Minimum of 4 years of CRM Domain and integration experience required.<br>3 years of Service Bus development experience preferred.<br>Functional knowledge of CRM (Salesforce) preferred.</p><p><b>Clinical Services</b><br>Minimum of 4 years of Health Services Domain experience required<br>Minimum of 4 years of Clinical System experience (e.g. Clinical Care Advance, ZeOmega, Altruista, Thrasys) required.<br>Functional knowledge of Utilization Management, Care Management, Clinical Case Management, Disease Management required.<br>Functional knowledge of HEDIS, Health Information Exchange preferred.</p><p><b>Membership</b><br>Minimum of 4 years of Health Plan Membership Domain experience required.<br>Functional knowledge of Membership Eligibility and Enrollment, Member Maintenance, PCP assignment, Appeals and Grievances preferred.</p><p><b>EDI</b><br>5 years of EDI Domain experience required.<br>5 years of HIPAA X12 standards experience preferred<br>Functional knowledge of all aspects within the HIPAA Administration Simplification Rule, including the transaction operating rules preferred.<br>Functional&nbsp;&nbsp;knowledge of basic industry protocal mapping tools, such as Edifecs, IBM WEBSPHERE , etc. preferred.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Customer Service                                                    </p>

Technical Applications Manager II

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Manager, Appeals &amp; Grievances (A&amp;G) &amp; General Operations (Clinical) is responsible for the daily oversight of clinical appeals and grievances functions within the Appeals &amp; Grievances Department to ensure clinical grievances, complaints, appeals and complex issues are investigated and resolved using regulatory guidance across all lines of business. Provides direct supervision to the A&amp;G clinical team and the unit that supports them in order to assure operational effectiveness which includes the implementation and adherence to L.A. Care's Policies &amp; Procedures that meet Centers for Medicare and Medicaid Services (CMS), the California Department of Health Care Services (DHCS), the California Department of Managed Health Care (DMHC), the Managed Risk Medical Insurance Board (MRMIB), National Committee for Quality Assurance (NCQA) and other rules/ regulations/ standards.<br><br>The Manager is responsible for establishing and monitoring processes to oversee and coordinate the identification, documentation, reporting, investigation and resolution of all member appeals and grievances in a timely and culturally-appropriate manner. Coordinates, tracks, and resolves internal and external appeal and grievance complaints for L.A. Care Plan Partners, including identifying opportunities for improvement.</p><p>This position will be a role model for integrity and will establish and maintain effective professional work relationships, working collaboratively with all levels of management and business owners to help guide the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.</p><p>Manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.&nbsp;</p><h4>Duties</h4><p>Manage and oversee the handling of clinical grievances and appeals, for L.A. Care and Plan Partner members. Establishes and oversees processes and all relevant member correspondence for accuracy, clarity, and cultural appropriateness and sensitivity.<br><br>Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member grievances. Serve as the Key Contact for State Fair Hearings, internal and external audits, DMHC and DHCS inquiries. Review and monitor procedures for identifying quality of care issues and work collaboratively with cross-functional departments to appropriately address and resolve member and provider grievances.</p><p>Responsible for timely daily operations in the A&amp;G Clinical Services Unit and other general operations units. &nbsp;Ensures timely appeal and grievance reporting to regulatory agencies, internal Regulatory Affairs and Compliance Department, internal Quality Oversight Committee, etc. Collaborates with cross-functional departments &nbsp;to ensure the use of appropriate appeal and grievance issue codes, timely resolution, and refers to community partners as appropriate. &nbsp;</p><p>Lead, participate and provide representation of the A&amp;G Team at Internal and External meetings/ workgroups and acts as the point person for A&amp;G Programs especially the Clinical Programs.</p><p>Develop and execute on strategic opportunities to improve the overall appeals &amp; grievance process. Create a best in clinical appeals process that is efficient and effective in managing member appeals.</p><p>Work cross functionally and collaboratively within Appeals and Grievances with key internal partners to build a high functioning, results oriented environment and organization.&nbsp;</p><h4>Duties Continued</h4><p>Partner with internal and external stakeholders to build and maintain collaborative relationships and partnerships. Identify areas of connection to leverage and create added value for L.A. Care.</p><p>Provide input into the development of automation to guide the team to process efficiencies for all lines of business while maintaining compliance and manageable workloads for staff.</p><p>Responsible for maintaining and updating on an annual basis, or as necessary, appeal and grievance policies and procedures, member correspondence, etc., consistent with regulatory changes. &nbsp;Develop and maintain inventory reports for the appeals process ensuring appropriate productivity, compliance, and inventory management. &nbsp;</p><p>Identify and implement continuous business process improvement recommendations to leverage organizational added value to the Appeals and Grievances Department. &nbsp;Develop and implement short and long-term strategies to improve team results, reducing administrative expenses.</p><p>Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others. Supervision of the Clinical Services unit and general operations within Appeals and Grievances. Maintain a team of top talent, providing a culture of teamwork and collaboration.&nbsp;</p><p>Perform other duties as assigned</p><h4>Education Required</h4>Bachelor's Degree in Nursing<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>6 years of clinical acute care experience with at least 3 years of experience with health care grievance and/or appeals issues, preferably in a managed care or Medicaid Health Plan environment and/or public services or public benefits programs.</p><p>At least 3 years of management level operations leadership experience.</p><p>Experience working with firm deadlines, regulators, detail oriented with the ability to interpret and apply regulations</p><p>Experience building relationships with organizations and business partners.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p><b>Preferred:&nbsp; </b></p><p>Managed care experience.</p><h4>Skills</h4><p><b>Required:</b><br>Excellent analytical, problem solving, planning and implementation skills.</p><p>Demonstrated strong writing and communication skills.</p><p>Demonstrates excellent leadership, communication, and negotiation skills with the ability to interact and influence all levels of the organization including executive management and key decision -makers.</p><p>Demonstrates professional judgement, and critical thinking, to promote the delivery of quality, cost-effective care.</p><p>Time management and priority setting skills.</p><p>Excellent understanding of NCQA, DMHC, DOI, DHCS, and CMS regulatory requirements.</p><p>Knowledge of Coordination of Care, Medicare and Medi-Cal regulations, prior authorization, level of care and length of stay criteria sets.</p><p>Able to work effectively with various internal departments/service areas, L.A. Care's plan partners, participating provider groups, and other external agencies.</p><p>Able to operate PC-based software programs including proficiency in Word, Excel and PowerPoint presentations.</p><p>Excellent verbal, written communication and presentation skills.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Nurse Management, Medicaid, Medicare, Healthcare                                                    </p>

Registered Nurse (RN) Manager, Appeals and Grievances General Operations (Clinical)

<p><b>Salary Range:&nbsp;</b>&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Payment Integrity Nurse Coder RN III is responsible for investigating, reviewing, and providing clinical and/or coding expertise/judgement in the application of medical and reimbursement policies within the claim adjudication process through medical record review for Payment Integrity and Utilization Management projects. The position serves as a subject matter expert (SME), performing medical records reviews to include quality audits as well as validation of accuracy and completeness of all coding elements. The position is also responsible for guidance related to Payment Integrity initiatives to include concept and cost avoidance development. This position trains and mentors Payment Integrity Nurse Coder, RN staff. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Performs Quality Audits to include validation of accuracy and completeness of ICD, Rev Code, CPT, HCPCs, APR, DRG, POA, and all relevant coding elements. Audits can include inpatient, outpatient, and professional claims.</p><p>Serves cross functionally with Utilization Management, Medical Directors, and other internal teams to assist in identification of overpayments as well as other projects.</p><p>Serves as SME for all Payment Integrity functions to include both Retrospective Data Mining as well as Pre-Payment Cost Avoidance. Identifies trends and patterns with overall program and individual provider coding practices.</p><p>Responsible for training and mentoring Payment Integrity Nurse Coder, RN staff.</p><p>Supports the creation and execution of strategies that determine impact of opportunity and recover overpayments as well as prospective internal controls preventing future overpayments of each applicable pipeline opportunity. Works with both internal and external groups to define and develop cost avoidance measures to ensure continued success.</p><p>Identifies and defines Payment Integrity issues and reviews and analyzes evidence, utilizes data for the purpose of verifying errors and identifying systemic errors, works as an active team member during scheduled engagements and work collaboratively to achieve the goals of the team, and provides feedback to the team lead on any issues identified during research or claims review.</p><p>Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</p><p>Performs other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p><b>Required:</b></p><p>At least 8 years of clinical RN experience.</p><p>At least 3 years of experience in utilization management or clinical coding.</p><p>Investigation and/or auditing experience.</p><h4>Skills</h4><p><b>Required:</b></p><p>Knowledge in CPT, HCPCS, ICD-9, ICD-10, Medicare, and Medicaid rules and regulations.</p><p>Knowledge of healthcare reimbursement concepts, health insurance business, industry terminology, and regulatory guidelines.</p><p>Working knowledge of claims coding and medical terminology.</p><p>Solid understanding of standard claims processing systems and claims data analysis.</p><p>Strong project leadership and management skills required; ability to prioritize, plan, and handle multiple tasks/demands simultaneously.</p><p>Excellent interpersonal, verbal, and written communication skills required with excellent analytical and problem-solving skills. Detail oriented and ability to thrive in fast-paced work environment.</p><p>Must be collaborative and have the ability to establish credibility quickly with all levels of management across multiple functional areas and be able to present findings across all departments.</p><p>Must be familiar with coordinating benefits between health plan payers.</p><p>Advanced knowledge of Microsoft Office suite, including Word, Excel and PowerPoint.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California LicenseCertified Professional Coder (CPC) designation by the American Academy of Professional Codersand/orCertified Coding Specialist (CCS) designation by the American Health Information Management Association (AHIMA).<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Medical Coding, Registered Nurse, Claims, Medicare, Healthcare, Insurance                                                    </p>

Payment Integrity Nurse Coder RN III

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>Manager, Financial Compliance Audit (Finance) has a $10,000 SIGN-ON BONUS.&nbsp; This role is responsible for the timely and quality delivery of a variety of complex areas across all lines of business, including Medi-Cal, Covered California, D-SNP, and PASC-SEIU. This position manages the financial audit team in ensuring the delegates such as plan partners, participating provider groups (PPGs), and capitated hospitals, Specialty Health Plans, and vendors contracted with L.A. Care adhere to contractual agreements, applicable laws &amp; regulations, policies, and industry standards which provide medical, hospital, vision, dental, behavioral health, transportation and telehealth services. &nbsp;This position is responsible for planning, executing, reporting, and monitoring financial solvency audits and ensuring meeting the audit calendar and reporting requirements.&nbsp; This position manages the quarterly/annual financial analysis to ensure that delegates are financially solvent.&nbsp; The Manager monitors the plan partners' oversight activities of their Medi-Cal provider network.&nbsp; Manages all aspects of running an efficient and high-performance team, including hiring, supervising, coaching, training, annual performance reviews, disciplining, and motivating direct reports. </p><h4>Duties</h4><p>Manages all financial solvency related audits and related monitoring activities independently in accordance with general accepted auditing standards, generally accepted accounting principles (GAAP), regulations of the Department of Managed Health Care (DMHC), Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), and other federal and state guidelines.</p><p>Responsible for the oversight of all aspects of financial solvency reviews including, but not limited to, the planning, execution, continuous monitoring, and reporting of annual financial audits, quarterly and annual financial analyses (ratio and trending analyses), and special projects.</p><p>Manages staff, including, but not limited to monitoring of day-to-day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.</p><p>Manages and ensures timely and accurate review of deliverables.&nbsp; Ensures financial solvency compliance with regulatory and contractual requirements for plan partners, PPGs, capitated hospitals, specialty health plans, and vendors.</p><p>Manages the design, implementation, and reporting of special projects such as Medical Loss Ratio.</p><p>Manages the design and implementation of reports and tools for corrective action plan issuance and non-compliance notifications.</p><p>Manages the assessment, communication, implementation of regulatory requirements that may impact internal processes.&nbsp; Responsible for the on-going communication, collaboration, and issue resolution on financial solvency issues with interdepartmental personnel, key stakeholders, and delegates.</p><p>Manages the formalization of key internal processes and monitoring tools with desktop procedures and applicable policies and procedures development.</p><p>Responsible for the completion and review of financial audit team’s pre-delegation assessment and delivery of &nbsp;monthly/quarterly request updates to various business units.</p><h4>Duties Continued</h4><p>Responsible for the overall communication and collaboration with cross-functional teams, senior leadership, and delegates.</p><p>Plans and implements systems and procedures to maximize operating efficiency and achieve strategic priorities.&nbsp; </p><p>Oversees the monitoring and analysis of membership data by delegates on a monthly basis to assign the annual claim processing and financial solvency audits, adherence to regulatory requirements.</p><p>Manages complex financial solvency audits to ensure quality deliverables, resolve audit issues, and issuance of final audit reports.&nbsp; Requests and follow-ups on Corrective Action Plans (CAPs) on non-compliant audit results.</p><p>Develops, implements, and executes the audit program and audit procedures for updates and/or changes in the agreement and applicable regulations.</p><p>Oversees and reviews the comprehensive financial analysis on a quarterly and annual basis to ensure Plan Partner (PPs), Participating Physician Groups (PPGs), and capitated hospitals, Specialty Health Plans, and vendors comply with the financial solvency requirements.&nbsp; Requests and follow-ups on CAP for non-compliant issues.</p><p>Monitors the plan partners' audit and quarterly financial analysis of their Medi-Cal provider network.</p><p>Communicates effectively with senior leadership on compliance matters from audits or quarterly financial statements analysis including recommendations and corrective action plans requirements.</p><p>Maintains related company's policies and procedures ensuring they are current.</p><p>Proactively identifies opportunities and solutions to improve the effectiveness and efficiency of the financial audit function.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Bachelor's Degree in Finance or Accounting or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>At least 6 years of experience in financial auditing in a managed care industry.</p><p>At least 4 years of leading, supervising and/ or managing staff experience.&nbsp; </p><p>Proven experience in leading and managing audit teams.</p><p>Significant experience in assessing, investigating, and auditing compliance risks.</p><p><b>Equivalency:&nbsp; </b></p><p>Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p><b>Required:</b></p><p>Demonstrated ability to handle the growing population in the L.A. Care network and audit activities.</p><p>Excellent verbal and written communication, and presentation skills.</p><p>Knowledge of relevant managed care regulations and audit methodologies.</p><p>Excellent analytical and problem-solving skills.</p><p>Ability to interface professionally with both internal and external customers at all levels of the organization.</p><p>Must be self-motivated, detail-oriented, prioritize assignments, and able to work as part of a team.&nbsp; </p><p>Knowledge of and ability to oversee the major responsibilities, accountabilities, and organization of the audit and compliance function.</p><p>Knowledge of and ability to create, implement, evaluate and enhance internal control processes.</p><p>Proficiency in Microsoft Office (Excel, PowerPoint, and SharePoint).</p><h4>Licenses/Certifications Required</h4>And/Or any of the following Licenses/ Certifications:Certified Public Accountant (CPA)Certified Internal Auditor (CIA)Certified Management Accountant (CMA)Certified Fraud Examiner (CFE)<h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Accounting, CPA, Internal Audit, Behavioral Health, Audit, Finance, Healthcare                                                    </p>

Manager, Financial Compliance Audit, $10,000 SIGN ON BONUS

<p><b>Salary Range:&nbsp;</b>&nbsp;&nbsp;(Min.) -&nbsp;$10.00&nbsp;(Mid.) -&nbsp;&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Customer Solution Center (CSC) Representative II has advanced knowledge of healthcare and various managed care product lines, including Medi-Cal, PASC, L.A. Care Covered/Cal Medi-Connect and is proficient in medical terminology. The position responsibilities include duties such as: assist supporting queues and management with projects as needed (e.g. provide informative feedback on desktop procedures, follow-up on member inquiries, CSC Representative shadowing etc.), acting as back-up support to Call Center Leads. This position handles inbound and outbound interactions involving member eligibility verification, general provider inquiries, claim status (pre-payment), &nbsp;general program and administration questions for all lines of business including direct member request for I.D cards and Primary Care Physician (PCP) changes, triages calls to appropriate units or outside entities and processes payments for L.A. Care Covered members. All interactions are documented in system of record.</p><h4>Duties</h4><p><br>Answers incoming calls for all product lines from members, potential members, providers and advocates. Handles and resolves member issues, assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc. Provides essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility. Documents all calls via the member data base systems. (QMEIS). Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments or outside entities. (60%)</p><p>Processes payments for L.A. Care Covered members. (15%)&nbsp;</p><p>Supports robocall and ad-hoc member outreach activities as determined by business need. (15%)</p><p>Performs other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>At least 1 year of customer service call center experience in a healthcare environment. </p><p>Data entry experience with ability to type a minimum of 40 wpm. </p><p><b>Preferred:&nbsp; </b></p><p>Managed care or health plan experience.</p><p>Previous Automatic Call Distribution (ACD) experience preferred. </p><h4>Skills</h4><p><b>Required:</b></p><p>Knowledge of medical terminology.</p><p>Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities. </p><p>Must be a quick learner, excellent team player and customer service oriented. </p><p>Ability to answer a high volume of calls.</p><p><b>Preferred:</b><br>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>L.A. Care Health Plan Call Center is available 24 hours a day, 7 days a week, including holidays. Call Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center Representative, Customer Service Representative, Call Center, Data Entry, Customer Service, Administrative                                                    </p>

37 L.A. Care Health Plan Jobs