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Position SummaryThe role of the Scheduler is essential to providing excellent surgical care and clinical care for every patient, every day.&nbsp; This role makes certain that the patient is scheduled in a timely, accurate, efficient and compassionate manner so that the processes surrounding the procedure are of no distraction or concern.&nbsp; The primary responsibility is to ensure, organize, and maintain an active, accurate and operational surgery schedule for all involved.ScheduleMonday-Friday, 8am-5pmKey Duties and ResponsibilitiesThe key duties and responsibilities of the Scheduler include, but are not limited to:<ul><li>Provide guidance to patients and/or their caregivers on completing necessary forms and information to be provided, making sure to update this in the practice management and EMR software; ensure completion of all pre and post operational data</li><li>Assist with facilitation and scheduling of outside referrals, tests, and/or consultations</li><li>Schedule surgeries via phone or in-person, verifying eligibility, and triaging with physicians and clinical staff to resolve any scheduling problems</li><li>Schedule surgeries based on the availability of the surgeon, the surgical team and the medical condition of the patient</li><li>Assure appropriate coordination with other medical professionals involved and the related surgical center/location’s departments, when special surgical needs occur.</li><li>Schedule any diagnostic testing required and the related follow-up</li><li>Act as a contact for patients with regards to surgery scheduling. Provide ongoing communication with patient regarding pre-certification, authorization, financial counseling and scheduling process.&nbsp;</li><li>Inform the patient and any relevant third party through instructions about “things to do” before and after surgery</li><li>Set post-surgical appointments with physicians and perform all related tests and tasks</li><li>Ensure that cancelled surgeries and related ancillary appointments are cancelled and communicated to all stakeholders</li><li>Research and resolve discrepancies in a timely manner.</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High school diploma or its equivalent required, courses related to anatomy, biology, physiology or medical terminology a plus</li><li>BA or BS is preferred but experience is considered in lieu of formal degree</li><li>1-2 years of experience in a medical office preferred</li></ul>Knowledge, Skills and Abilities<ul><li>High school diploma or its equivalent required, courses related to anatomy, biology, physiology or medical terminology a plus</li><li>BA or BS is preferred but experience is considered in lieu of formal degree</li><li>1-2 years of experience in a medical office preferred</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Scheduler

Position SummaryThe certified Physician Assistant is a critical part of our team of committed, self-motivated people who provide critical services to promote and maintain our service, care, and our values.&nbsp; The role of the Proliance certified Physician Assistant is well-rounded, ideal for a self-motivated person who wants to maximize their skill set and expand their clinical knowledge. In this role, you will act as first assistant in the ASC and hospital based operating room in addition to providing clinic-based post-operative care. Will be required to round on patients within the hospital.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Physician Assistant include, but are not limited to:<ul><li>Greeting/ identifying patient &amp; completing and documenting an accurate history and physical examination of patients; may include moving and positioning patients</li></ul><ul><li>Conducting comprehensive or episodic health assessments and developing patient care plans</li><li>Ordering and interpreting tests, treatments, and therapies, within the scope of practice</li><li>Prescribing medications, diet, supplies, prosthetic devices, and other home health aides according to clinical privileges</li><li>Administer and/or inject medications</li><li>Wound care; apply or remove casting, splinting, wound dressing; suture and staple removal, etc.</li><li>Instruct and counsel patients regarding the total treatment plan &amp; therapeutic regimes</li><li>Providing clear, concise, and accurate information regarding patient care in the medical record&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Obtain/maintain technical familiarity and proficiency for specific surgical procedures prior to their performance</li><li>Remain proficient in the utilization of commonly used clinical protocols and guidelines</li><li>Assist in Surgical Procedures</li></ul><ul><li>Hospital rounds, including patient care, charting &amp; all paperwork/documentation, and interacting with the patient and family/care givers, staff, consultants, and discharge planners.</li><li>OPTIONAL Primary or secondary trauma call coverage</li></ul><ul><li>OPTIONAL Emergency Room: includes evaluating and treatment of patients</li><li>Answering service coverage and responsibilities</li><li>The ability to initiate Basic/Advanced life support in response to emergency situations.</li><li>Provides education to patients, families, and significant others using established education materials</li><li>May provide other clinical duties within the scope of practice as directed under a patient’s care plan</li><li>Advocates for patients, families, co-workers, the community, and the health care profession</li><li>Integrates evidence-based knowledge and clinical expertise in decision-making</li><li>Seeks experiences and formal and independent learning activities to maintain and develop clinical and professional skills and knowledge</li><li>Establishes an effective relationship with the supervising physician</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>Graduate of accredited Physician’s Assistant Program</li><li>Washington State Physician Assistant License, Current</li><li>Current Certification as a physician assistant by the National Commission of Physician Assistants (NCCPA)</li><li>Current CPR and BLS from the American Heart Association</li><li>Two years prior experience in surgery preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Advanced physical assessment and critical thinking skills required</li><li>Ability to listen, interact and communicate verbally and in writing</li><li>Required: Comprehensive knowledge of surgical procedures, techniques, Standards of Care, instrumentation, equipment, and supplies as they directly correlate to the specialty.</li></ul><ul><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result.</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li></ul><ul><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Physician Assistant

Position SummaryThe Patient Access Representative/Patient Service Representative (PAR/PSR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PAR/PSR acts as a liaison to the patient.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.ScheduleMonday-Friday, 8:30am-4:30pmKey Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Access Representative/Patient Service Representative include, but are not limited to:<ul><li>Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments</li><li>Acquiring and verifying patient identity, financial, demographic and insurance information.</li><li>Directing patient to review NPPR/ HIPAA information.</li><li>Obtaining patient/responsible party signatures.</li><li>Acting as a resource for care center visitors and physicians.</li><li>Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner</li><li>Maintaining patient privacy per HIPAA regulations.</li><li>Collecting, entering, and updating all patient information; prepare patients medical records</li><li>Obtaining all pertinent patient information from the referring physician’s office, if applicable</li><li>Communicating effectively and professionally with patients, visitors, physicians, and practices</li><li>Demonstrating an understanding of medical terminology</li><li>Completing duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School diploma required</li><li>Clerical experience, preferably in a healthcare environment</li></ul>Knowledge, Skills and Abilities<ul><li>Knowledge of medical terminology</li><li>Attention to detail and accuracy</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result.</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Access Rep/Patient Service Rep

Position SummaryThe role of the Certified Nurse Assistant (CNA) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency.&nbsp; The CAN directly assists nurses with patient care, operating under the direction and supervision of the Registered Nurse in charge of the team and/or unit.The CNA acts as a patient care coordinator and advocate, monitors patient status, ensures proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines.Location: Candidate must be able to go between Bellevue and Issaquah clinic locations&nbsp;Key Duties and ResponsibilitiesThe Certified Nurse Assistant is expected to perform position-related duties including, but not limited to:<ul><li>Provide basic nursing care to non-acutely ill patients within the ASC</li><li>Provide general care that meet psychosocial or physical needs or both simultaneously</li><li>Assist in admission, transfer and discharge of patient.</li><li>Perform basic care responsibilities considering needs specific to the standard of care</li><li>Demonstrate ability to communicate to the RN any observed changes in patient status</li><li>Maintain awareness of the needs of the pediatric, geriatric and patient population</li><li>Demonstrate ability to perform treatments and provide services within scope of practice.</li><li>Communicate appropriately and clearly to team leader, co-workers and physicians.</li><li>Demonstrate an ability to be flexible, organized and function under stressful situations.</li><li>Respond to patient in emergency or physically distressful situations.</li><li>Treat patients and their families with respect and dignity; ensures patient confidentiality.</li><li>Meet current documentation standards and policies and completes within shift.</li><li>Manage and operates equipment safely and correctly.</li></ul>Education/Experience<ul><li>High school graduate or the equivalent is required</li><li>Completion of supervisory course, and course work in a related field preferred. </li><li>Graduate from an accredited Certified Nursing Assistant program. </li><li>Current Basic Life Support certification required. </li><li>Advanced Cardiac Life Support certification and Pediatric Advanced Life Support certification preferred.</li><li>1-2 years’ experience in a medical office a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Basic knowledge of medical terminology and medications</li><li>Familiarity with or working knowledge of Electronic Medical Records a plus</li><li>Basic computer knowledge and skills, including data entry</li><li>Superior customer service skills</li><li>Impeccable integrity</li><li>Great interpersonal skills; demonstrating patience, compassion, empathy and the ability to work well with all types of people</li><li>Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA) </li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li><li>Consistency, timeliness and dependability</li><li>Effective team membership, supporting and working with others to achieve common goals</li><li>Ability to adapt to continuous change/flexibility </li><li>Demonstrated ability to continuously learn</li><li>Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision</li><li>Clear oral and written communication skills</li><li>Demonstrated aptitude to organize and prioritize work </li><li>Critical thinking and problem-solving skills</li><li>Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certified Nurse Assistant (CNA)

Position SummaryThe Accounts Payable (A/P) Specialist is responsible for all A/P processing functions across the company, including the Central Office and decentralized care center locations.Key Duties and ResponsibilitiesThe Accounts Payable Specialist is expected to perform position-related duties that include, but are not limited to:<ul><li>Review coding of invoices by care centers for consistency across the company and compliance with policies and procedures.</li><li>Verify bills are approved before paying.</li><li>Confirm that reimbursement forms and credit card bills have appropriate supporting documentation. </li><li>Post invoices into computer system, research items as needed. </li><li>Generate checks as necessary and mail payments with required attachments.</li><li>Filing.</li><li>Communicate accurate and pertinent information to Proliance physicians, employees, and vendors as necessary.</li><li>Work with care centers to resolve A/P issues, as necessary. </li><li>Research vendor statements: work with vendors to reconcile statements/invoices, as necessary.</li><li>Assist with other projects designated by management.</li><li>Become subject matter expert in assigned tasks.</li></ul>Education/Experience<ul><li>One+ years of high volume, full-cycle A/P experience as plus</li><li>Healthcare industry or multi-site experience a plus</li></ul>Knowledge, Skills, and Abilities<ul><li>Experience using Excel for compiling, tracking, importing, and validating data.</li><li>General knowledge of accounting and understanding of general ledger accounts.</li><li>Excellent problem-solving skills and professional judgement.</li><li>Basic data entry; 10-key proficiency.</li><li>Excellent phone etiquette and ability to communicate effectively.&nbsp; </li><li>Ability to maintain composure in stressful situations.</li><li>Experience using AvidXchange or Intacct a plus. </li><li>Proficiency in MSOffice and Adobe applications preferred.</li><li>Ability to sit for long periods of time.</li><li>Must maintain an appropriate standard of confidentiality.</li><li>Ability to work independently, with little supervision – including remote work.</li><li>Excellent public relations skills - patient, pleasant, and diplomatic attitude.</li><li>Willingness and ability to learn unfamiliar tasks and technology solutions.</li><li>Comfortable in a fast-paced and changing environment.</li><li>Highly Organized and collaborative.</li><li>Professional and Dependable.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A/P Specialist

Position SummaryThe role of the Medical Scribe is critical for effective, accurate and excellent patient care. Accuracy and efficiency of the scribe and medical records team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day. Proliance physicians rely on the Medical Scribe to be present with the physician, providing assistance as directed and to extract the relevant information from all patient encounters.Schedule: Tuesdays (8am-5pm), Wednesdays (1-5pm), Thursdays (occasionally), Fridays (8am-5pm)Location: Puget Sound Orthopaedics - Tacoma and Gig Harbor clinicsKey Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Scribe include, but are not limited to:<ul><li>Accurate and thorough documentation of medical visits and procedures as they are being performed by the physician remaining side-by-side with the physician on every patient exam</li><li>Providing assistance in patient care as requested; setting up for procedures as directed; answering all telephone calls into the exam room for the provider and relaying complete caller information to the provider discretely.</li><li>Obtaining the accurate chief complaint (s) and consistently documenting the three constitutional exam elements</li><li>Anticipating and accommodating individual physician preferences or specific protocols. </li><li>Navigating throughout systems software to find necessary information pertaining to the patient.&nbsp; </li><li>Ensuring that patient history form is complete, including “no” answers to “normal” </li><li>Reviewing and modifying the HPI along with additional pertinent information that the patient may offer the physician</li><li>Documenting detailed information and inputting data into patient’s medical record as directed by the physician.</li><li>Operating as a go-to/point person for billing questions as indicated by physicians coding choices.&nbsp; Consistently resolving issues with expertise</li><li>Maintain responsibility for finding and entering the correct diagnosis codes in the EMR plan page.</li><li>Documenting findings of diagnostic tests into EMR as directed by the physician.</li><li>Completing the chart (under the direction of the physician), preparing to generate and fax completed note to the referring physician within 24 hours.</li><li>Reviewing log procedures performed in the office by the physicians in order to ensure billing accuracy.</li><li>Spotting mistakes or inconsistencies in medical documentation and checking to correct the information in order to reduce errors</li><li>Facilitating the patient through the clinic into designated areas with proficiently (if the room coordinator is not available).</li><li>Expected to assist with handling phone triage, prescription refills, and lab requisitions.</li><li>Complete duties and assist others as directed</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the equivalent plus a minimum of one-year experience in a medical office</li><li>Experience and/or certification as a medical assistant is strongly preferred</li><li>Current/recent knowledge ICD-10-CM and CPT coding is necessary</li></ul>Knowledge, Skills and Abilities<ul><li>Exhibits an excellent knowledge of medical terminology, including familiarity with the spelling, vocabulary and common abbreviations associated with the designated physician center</li><li>Ability to properly code and report medical record data according to CMS guidelines.</li><li>Strong keyboard, computer skills and working knowledge of MS Word</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Resourcefulness in addressing and trouble-shooting first level problems and tenacity to see things through to solution; exercise judgment when involving others</li><li>Demonstrated ability to perform in a high-volume, fast paced environment</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little to no supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Scribe (per diem)

Proliance Orthopedic AssociatesThe chosen PA/NP will spend the majority of time working within the spine team but will also include opportunities for cross-coverage. Preference will be given to those candidates that have greater than 5 years' experience.&nbsp; This is an opportunity to focus on the clinical support for our surgical and non-surgical spine team seeing patients in the office, rounding, call coverage, and if needed first assist in the OR.&nbsp;&nbsp;We are located in Renton, WA which is 10 miles south of Seattle. Seattle offers endless outdoor activities including boating, snow skiing, water skiing, hiking, and biking. Seattle also has professional sports, cultural activities, and many entertainment opportunities.POA offers excellent medical benefits, CME reimbursement, 401K contribution, payment of all hospital staff dues and licensures, and competitive salaries dependent on experience levels.Be Part of Who We Are!Position SummaryAt Proliance, our associates epitomize the organization’s vision to deliver excellent surgical and clinical care for every patient, every day. &nbsp;The Physician Assistant/ ARNP is a critical part of our team of committed, self-motivated people who provide critical services to promote and maintain our service, care and our values. &nbsp;The role of the Physician Assistant/ARNP is well-rounded, ideal for a self-motivated and experienced PA-C/ARNP who wants to maximize their skill set and expand their clinical knowledge. In this role you will support our spine team at POA lead by two orthopedic surgeons, and occupational medicine MD and PM&amp;P MD.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Physician Assistant include, but are not limited to:<ul><li>Greeting/ identifying patient &amp; completing and documenting an accurate history and physical examination of patients; may include moving and positioning patients</li></ul><ul><li>Conducting comprehensive or episodic health assessments and developing patient care plans</li><li>Ordering and interpreting tests, treatments, and therapies, within the scope of practice</li><li>Prescribing medications, diet, supplies, prosthetic devices, and other home health aides according to clinical privileges</li><li>Administer and/or inject medications</li><li>Wound care; apply or remove casting, splinting, wound dressing; suture and staple removal, etc.</li><li>Instruct and counsel patients regarding the total treatment plan &amp; therapeutic regimes</li><li>Providing clear, concise, and accurate information regarding patient care in the medical record&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Obtain/maintain technical familiarity and proficiency for specific surgical procedures prior to their performance</li><li>Remain proficient in the utilization of commonly used clinical protocols and guidelines</li><li>Assist in Surgical Procedures</li></ul><ul><li>Hospital rounds, including patient care, charting &amp; all paperwork/documentation, and interacting with the patient and family/care givers, staff, consultants, and discharge planners.</li><li>OPTIONAL Primary or secondary trauma call coverage</li></ul><ul><li>OPTIONAL Emergency Room: includes evaluating and treatment of patients</li><li>Answering service coverage and responsibilities</li><li>The ability to initiate Basic/Advanced life support in response to emergency situations.</li><li>Provides education to patients, families, and significant others using established education materials</li><li>May provide other clinical duties within the scope of practice as directed under a patient’s care plan</li><li>Advocates for patients, families, co-workers, the community, and the health care profession</li><li>Integrates evidence-based knowledge and clinical expertise in decision-making</li><li>Seeks experiences and formal and independent learning activities to maintain and develop clinical and professional skills and knowledge</li><li>Establishes an effective relationship with the supervising physician</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>Graduate of accredited Physician’s Assistant Program or ARNP program.</li><li>Washington State Physician Assistant, or ARNP License, Current</li><li>Current Certification as a physician assistant by the National Commission of Physician Assistants (NCCPA) is an asset or ARNP certification&nbsp;</li><li>Current CPR and BLS from the American Heart Association</li><li>Two years prior experience in surgery preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Advanced physical assessment and critical thinking skills required</li><li>Ability to listen, interact and communicate verbally and in writing</li><li>Required: Comprehensive knowledge of surgical procedures, techniques, Standards of Care, instrumentation, equipment, and supplies as they directly correlate to the specialty.</li></ul><ul><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result.</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li></ul><ul><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Physician Assistant (PA)/ARNP Orthopedic Spine/ PM&R

Position SummaryThe role of the Licensed Practical Nurse (LPN) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency.&nbsp; The LPN acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Licensed Practical Nurse include, but are not limited to:<ul><li>Assist in providing direct patient care for office visit patients may involve </li><ul><li>Arranging the exam room instruments and equipment and maintaining supplies</li><li>The disposal of contaminated supplies and sterilizing medical instruments</li><li>Positioning patients for exams and procedures</li><li>Collecting and preparing laboratory specimens</li><li>Obtaining vitals, patient history and chief complaints</li><li>Other patient care related duties as necessary</li></ul><li>Assist provider with in clinic procedures may involve </li><ul><li>Preparing patient exam, dressing and/or surgical areas by using vigorous aseptic technique.</li><li>Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold surgical or imaging areas immobile, or positioning patients on tables</li><li>Handing provider instruments while standing for long periods of time</li></ul><li>Report test results to patients as indicated by physician in a timely manner</li><li>Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented</li><li>Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. Documents all encounters.</li><li>Maintain patient documentation for visit and communications in person or over the phone</li><li>Coordinate care and diagnostic testing at other facilities as indicated by physician</li><li>Obtain CT authorization and other prior authorization as needed and requested</li><li>Assist provider in e-scribing, maintaining medication list</li><li>Assist provider in maintaining communication with referring doctors</li><li>Maintain equipment and ensure supplies are stocked and in place</li><li>Follow all other daily team duties and special tasks as assigned</li></ul>Education/Experience<ul><li>High school graduate or equivalent</li><li>Graduate of an accredited LPN Program required</li><li>Current Washington State LPN license required</li><li>1-2 years’ experience in a medical office a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Licensed Practical Nurse (LPN)

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Hours: M-F 8:00am-4:30pmKey Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Services Rep. (Front Desk)

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

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