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Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Our CultureWe recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. &nbsp;Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. &nbsp;Sprague has adopted a casual business dress code where you can wear jeans to work!&nbsp;&nbsp;Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year, and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.Plus, we have some great benefits!<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>We want to hear from you!Our&nbsp;Credit Representatives are responsible for overseeing accounts receivable for a group of customers, minimizing bad debt/outstanding balances, and promoting positive customer relations. If you are detail-oriented and have strong communication skills, this is the role for you! In this role, you will interact daily with customers to problem solve and reconcile accounts, work closely with our Sales team to resolve any issues, as well as working with the Accounts Receivable team to apply cash properly. You will ensure the timely collection of accounts receivable and manage the aging of assigned accounts receivable portfolio. &nbsp;You will also be responsible for tracking past due customers, preparing monthly reports and matrix to track trends within your portfolio, handling correspondence as necessary, and fulfilling other duties as required. The schedule for this position is&nbsp;Monday to Friday,&nbsp;8:30AM-5:00PM, with the possibility of some overtime from time to time.&nbsp;Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.Qualified candidates for this role will have the following:<ul><li>Business degree and/or 2-3 years credit experience</li><li>Collection experience is preferred</li><li>Strong computer literacy skills</li><li>Strong analytical aptitude</li><li>Detail oriented</li><li>Ability to work independently and aggressively</li><li>Excellent written and verbal communications</li><li>Ability to interact well with customers, management, and staff</li><li>Energy industry knowledge is a plus</li></ul>This opportunity is based in Portsmouth, NH.Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague! Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Sprague

Sprague Resources GP LLC

Credit Representative

Who we are:Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.About the position:Sprague has an extensive network of terminals located throughout the Northeast and our operations team prides themselves on the smooth, efficient, and safe operations of these facilities. We are currently looking for a Terminal Operator to join our team in Bridgeport, CT.&nbsp; We are seeking an operator capable of a wide range of duties in a gasoline/oil tank farm/bulk handling facility.&nbsp; Work is performed outdoors in a maritime environment 24 hours a day.This role is primarily based in our Bridgeport Terminal but will provide coverage for our Stamford Terminal when needed. While the primary shift covers daytime hours, candidates must be adaptable to work various days and shifts, including weekends and nights.Duties / Responsibilities:<ul><li>Assisting with mooring vessels</li><li>Offloading barges and vessels</li><li>Gauging of tanks</li><li>Conducting and managing inventory of liquid product</li><li>Maintenance and repair of loading racks and storage tanks</li><li>Maintenance of grounds, buildings and/or equipment</li><li>Conducting scheduled equipment inspections and repairs</li><li>Operation of terminal equipment and machinery</li><li>Customer service</li><li>Other duties as required</li></ul>Education / Experience / Skill Requirements:<ul><li>Experience in a bulk fuel storage plant a plus but not required</li><li>High school diploma or equivalent</li><li>Knowledge of basic math including fractions</li><li>Mechanical aptitude</li><li>Good computer skills</li><li>Must have a valid driver’s license</li><li>Ability to obtain a TWIC card</li><li>Good verbal and written communication skills</li><li>Must be able to do shift work including nights, weekends, holidays, and overtime as needed</li></ul>Physical activity/strength requirements are demanding and may include:<ul><li>Frequent standing, walking, sitting, getting in/out of truck, climbing-stairs, ladders, slopes (i.e., tank ladders/stairs/ramps), grasping/handling, reaching forward</li><li>Occasionally bending/stooping, crawling, reaching overhead, twisting, balancing, squatting</li><li>Frequently lifting/carrying 1-20 lbs., occasionally 21-100lbs plus lbs. (i.e. oil, steel parts, spouts, tools)</li><li>Occasionally pushing/pulling 1-100 plus lbs. (i.e. mooring lines)</li><li>Frequently exposed to chemical agents and fumes and odors, outside weather conditions including extreme heat/cold,</li><li>Occasional exposure to noise, dust, vibration, solvents, petroleum products, slippery surfaces</li></ul>We want to hear from you!Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry while constantly challenging yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industry.&nbsp;Plus, we have some great benefits! <ul><li>Medical/Dental</li><li>Paid Time Off</li><li>401(k) Traditional and Roth plans with employer match of 100% for the first 6% of employee’s contribution</li><li>Defined Contribution Plan with an automatic 2.6% contribution from Sprague</li></ul>Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!Sprague is an EEO/AA employer.&nbsp; We strongly encourages minorities, females, Vets and individuals with disabilities to apply.&nbsp;As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

Terminal Operator - Bridgeport CT

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Are you ready to join a dynamic team and contribute to the energy solutions of tomorrow? We are currently seeking an experienced Service Technician with a minimum of five years’ experience servicing and maintaining heating equipment. &nbsp;As part of our team, you will be responsible for troubleshooting, diagnosing, repairing, and servicing gas and oil burner equipment, controls, piping and wiring at our customer locations throughout the New York Metropolitan area.Experience/Qualifications:<ul><li>Proficient in servicing, repairing, maintaining, and troubleshooting #2 and #4 oil burners.</li><li>Demonstrated expertise in commercial and industrial heating installations.</li><li>Skilled in starting up, diagnosing, and rectifying all equipment defects.</li><li>Proficient in reading and comprehending wiring diagrams.</li><li>Capable of adjusting and fine-tuning equipment for optimal efficiency.</li><li>Possess excellent communication and interpersonal skills.</li><li>Hold a valid and clean driver’s license, adept at navigating the New York Metropolitan area.</li><li>Willing and able to obtain a TWIC (Transportation Worker Identification Card).</li><li>Flexible for overtime and weekend work as required.</li><li>High School Diploma or GED.</li></ul>Benefits:<ul><li>Competitive pay</li><li>Local 32BJ union (retirement plan and Anthem health insurance)</li><li>Life insurance, PTO,</li><li>Assigned take home van.</li></ul>&nbsp;&nbsp;Physical activity/strength requirements are demanding and may include:<ul><li>Frequent standing, walking, and squatting</li><li>Occasional bending, stooping, climbing (stairs, ladders, slopes), crawling, kneeling, sitting, twisting, and balancing</li><li>Frequent lifting/carrying up to 50 lbs., occasional lifting/carrying over 100 lbs.</li><li>Occasional pushing/pulling over 100 lbs.</li></ul>Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!&nbsp;The rate for this position is $34.00 to $47.80 per hour, based on experience.Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.Click here for OFCCP compliance information

Service Technician

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.&nbsp;Sprague Energy, located in Washington, PA, is a delivered fuel/gasoline business focused on residential, commercial and energy drilling and production. We operate within a 150-mile radius of Washington, PA.&nbsp;We are offering a&nbsp;$2000.00 Bonus!Our Drivers are responsible for complying with all applicable federal, state, and local regulations, as well as company rules, in accordance with the accepted principals of the safe operations of commercial motor vehicle cargo tank motor vehicle while safely transporting hazardous material to and from locations.<ul><li>Transporting fuel from various supply terminals to our bulk plants, stations, and various customer locations in a safe and efficient manner</li><li>Maintain daily logs, worksheets, dispatch &amp; trip reports and vehicle inspection reports</li><ul><li>Performs DOT certified pre-trip inspection</li><li>Performs DOT certified post-trip inspection</li></ul></ul><ul><ul><li>Ravens used properly; down loaded daily</li><li>Electronic logs used properly, down loaded daily</li></ul></ul><ul><li>Comply with all company policies &amp; procedures, health &amp; safety procedures, Department of Transportation (DOT), Hazardous Materials/Waste (HAZMAT) requirements</li><li>Wearing company uniforms and PPE in accordance with department and safety expectations</li><li>Professional and respectful conduct with customers &amp; other employees</li><li>All paperwork filled out properly, complete, legible and turned in on a timely manner</li><li>Trucks kept clean inside and outside. Proper notification of maintenance issues/concerns</li><li>Orders delivered in accordance with department &amp; customers’ expectations</li><li>Attend all driver safety and information meetings or alternate meetings</li><li>*All other duties as assigned</li></ul>We want to hear from you!If you are looking for a place to challenge yourself, then Sprague is your place! Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.Qualified candidates for this role will have the following:<ul><li>Two years of driving experience in a Class A or Class B</li><li>High school diploma or equivalent preferred</li><li>Ability to work in in varying weather/driving conditions</li><li>Ability to work a flexible schedule</li><li>Ability to communicate clearly and effectively to convey information to new and existing customers</li><li>Excellent customer service skills</li><li>Desire to succeed in a team environment</li><li>Prior fuel delivery experience preferred</li></ul>Licensure/Certification: <ul><li>Valid Class A or B CDL driver’s license.</li><li>Hazmat and Tanker Endorsement required.</li><li>Ability to complete and pass DOT Physical/Medical Exam Certificate, MVR, background check, drug test and physical capabilities testing.</li></ul>Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity, and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;What we offer:We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. &nbsp;Sprague also provides tuition reimbursement for any employee that would like to further their education. &nbsp;Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support the charity of the week. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.&nbsp;Plus, we have some great benefits! <ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague! Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Driver - Tankwagon

Night Driver

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. At the heart of regional transportation, our fuel keeps buses running, trucks delivering goods, and boats navigating waterways-ensuring communities stay connected. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.We want to hear from you!We are seeking a dynamic Commercial Sales Representative to drive our delivered commercial sales performance within the New England region. This role encompasses both volume and margin goals, with a focus on expanding our customer base and maximizing commercial opportunities. As a key member of our team, you will build and nurture relationships with existing customers while leveraging our network of third-party assets, transportation partnerships, and fleet resources to broaden our geographic reach. &nbsp;If you’re ready to take on a rewarding challenge and apply your sales expertise in an exciting and multifaceted industry, this opportunity is for you.Sales Growth<ul><li>Strengthen and manage relationships with our current customer base</li><li>Identify and develop commercial opportunities outside of our existing customer base</li><li>Collaborate with management to establish and execute annual growth strategies</li><li>Ensure alignment with the customer specifications and requirements</li><li>Contribute to growth in Fleet Card and Implementation Services offerings by expanding opportunities and building customer connections</li></ul>Business Development<ul><li>Develop productive vendor relationships, particularly in transportation services, to foster mutual benefits</li><li>Represent Sprague in professional associations, legislative forums, and customer events as appropriate</li></ul>Continuous Improvement<ul><li>Identify opportunities to enhance customer satisfaction and strengthen competitive differentiation</li></ul>Qualified candidates for this role will have the following:<ul><li>In-depth knowledge of industry structure, functions, and key participants</li><li>Proven sales expertise, preferably within the energy sector or commodity sales</li><li>Exceptional verbal and written communication skills</li><li>Strong teamwork abilities and the capacity to manage workloads effectively in a dynamic, fast-paced environment</li><li>Proficiency with technology, including MS Office applications and Salesforce CRM</li></ul>This opportunity is based in New England and will require travel throughout Connecticut, Rhode Island, Massachusetts, New Hampshire and Maine.&nbsp;&nbsp;Our CultureWe recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that&nbsp;start on your first day. &nbsp;Employees start with&nbsp;three weeks (15 days) of paid vacation&nbsp;time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too!&nbsp;Sprague donates&nbsp;back&nbsp;to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that&nbsp;cares about its employees, its&nbsp;community, and about creating a place where people want to come to work every day.Plus, we have some great benefits!<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and two PPO Health Plans to fit your individual needs</li><li>Paid Parental Leave</li><li>Wellness Program</li></ul>&nbsp;Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.&nbsp;Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Commercial Sales Representative

Major Duties / Responsibilities:<ul><li>Answer emergency and non-emergency calls and document all information</li><li>Respond to any issues in a timely manner and follow-up by coordinating with appropriate departments and/or customers</li><li>Communicate to fleet truck drivers pickups, deliveries and routes</li><li>Supervise the route and status of field units to prioritize daily schedule</li><li>Maintain contact with all drivers throughout their scheduled shifts to monitor their progress and to troubleshoot any problems that may arise</li><li>Familiarity with the tristate region (WV, OH, PA)</li><li>Relay information to customers to keep them informed of delivery dates, time estimates or issues</li><li>Ensure proper fuel pricing is being updated daily</li><li>Ensure all drivers are completing and returning the correct and accurate paperwork and meter tickets</li></ul>*All other duties as assignedEducation / Experience / Skill Requirements:<ul><li>High school diploma or GED required</li><li>Minimum of 2 years’ experience in a similar role</li><li>Class A or B CDL license, HAZMAT and Tanker endorsements preferred</li><li>Excellent written, verbal, and organizational skills</li><li>Solid computer literacy (Word, Excel and Dispatch software)</li><li>Ability to plan and organize workload, multi-task, show high level of accuracy and attention to detail and perform under pressure in a fast-paced environment</li><li>Basic knowledge and understanding of OSHA, DOT, FMCSA regulations</li><li>Ability to work overtime including weekends, holidays, evenings and on-call to support the business</li><li>Ability to lift, carry and push/pull 50lbs</li></ul>

Dispatcher Sprague PA

Are you 16 years of age or older and looking for something different to do this summer? If you are between semesters, an aspiring trade worker or interested in careers in the energy or maritime industries, this is the job for you! We are excited to offer seasonal opportunities for general facilities maintenance at our Rensselaer, NY Terminal.&nbsp;As a valued crew member, the Terminal Operations Summer Help will work in a team environment with leadership to optimize efficiency while focusing on safety every shift.&nbsp; Being a member of Sprague's terminal operations will give you the opportunity to work with a variety of tasks including, but not limited to painting, general upkeep of the terminal, and minor maintenance tasks. If you like to be outside in a maritime environment, look no further!ESSENTIAL RESPONSIBILITIES INCLUDE: General facilities maintenance such as painting, mowing and minor maintenance tasks. &nbsp;Must be at least 16 years old PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job:<ul><li>Climbing, stooping, kneeling, crouching, and crawling</li><li>Reaching, pulling, grasping and lifting</li><li>This opportunity is outdoors in a maritime environment, and the ability to work in all types of weather conditions is required.</li></ul>Sprague is an EEO/AA employer. We strongly encourages minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information.The rate for this position is $16 to $18 per hour based on experience.

Rensselaer Terminal Operations Summer Help Wanted!

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Our CultureWe recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that&nbsp;start on your first day. &nbsp;Employees start with&nbsp;three weeks (15 days) of paid vacation&nbsp;time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. &nbsp;Sprague has adopted a&nbsp;casual business dress code&nbsp;where you can wear jeans to work!&nbsp;&nbsp;Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too!&nbsp;Sprague donates&nbsp;back&nbsp;to the communities in which we live and work every year, and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that&nbsp;cares about its employees, its&nbsp;community, and about creating a place where people want to come to work every day.Plus, we have some great benefits!<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>We want to hear from you!The Experience and Insights Manager is a strategic leader responsible for driving business growth through data-driven insights and exceptional customer experience. This role will lead the collection, analysis, and interpretation of market, competitive, customer, and business data to identify growth opportunities, inform strategic decisions, and optimize customer interactions. By translating insights into actionable strategies, this individual will enhance customer loyalty, drive revenue, and strengthen brand positioning across all physical and digital channels.Key Responsibilities:<ul><li>Customer Experience Management</li><li>Own and optimize the customer experience across all digital channels and physical interactions to increase customer satisfaction and loyalty, while driving new revenue.</li><li>Collaborate with cross-functional teams to develop customer journey maps covering all touchpoints, identifying opportunities to enhance customer engagement and drive repeat business.</li><li>Define and implement strategies to enhance customer satisfaction, loyalty, and advocacy, resulting in increased customer lifetime value.</li><li>Track and improve key performance indicators (KPIs) such as customer satisfaction, Net Promoter Score (NPS), customer effort score (CES), customer lifetime value (CLTV), and customer retention rates.</li></ul>Primary Research:<ul><li>Develop, conduct, and manage primary market and customer research, including surveys, interviews, and focus groups, to identify emerging trends and customer preferences.</li><li>Develop, conduct, and manage primary research studies for customer satisfaction, market segmentation, brand health/equity, and new product/service concept testing and development, to validate growth strategies.</li><li>Conduct statistical data analyses, including the application of advanced techniques as needed, to quantify market potential and inform investment decisions.</li></ul>Competitive Intelligence:<ul><li>Gather and analyze publicly available intelligence data, including competitor pricing, product launches, digital marketing channels, marketing campaigns, and financial performance, to identify competitive advantages.</li><li>Extract actionable competitive intelligence from brand health/equity primary research studies to inform strategic positioning and market penetration.</li><li>Compile and synthesize competitive intelligence data from multiple sources to develop comprehensive market assessments.</li></ul>Market &amp; Business Analysis:<ul><li>Analyze business performance data, including sales, marketing, and customer data, to identify areas for optimization and revenue growth.</li><li>Conduct Strengths, Weaknesses, Opportunities and Threats (SWOT) Analyses for each business unit</li><li>Collaborate with business intelligence to build data models in Microsoft Power BI to forecast market trends and predict business performance.</li><li>Conduct statistical data analyses, including the application of advanced techniques as needed, to identify correlations between marketing efforts and revenue growth.</li></ul>Qualifications:●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Marketing, Business, Economics, Statistics, or a related field. Market Research Certification or Experience Management Professional (XMP) Certification a plus.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10+ years of experience in market research, competitive intelligence, and/or customer experience management.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience developing and executing customer experience strategies that enhance customer loyalty and increase revenue.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience developing, consuming, and acting on marketing research and insights to drive business growth.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Well-versed in CX experience strategy and UX design principles, with a focus on delivering measurable business results.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly proficient with survey &amp; research tools (Qualtrics or equiv.)●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient with relevant research &amp; insights outputs (e.g., key driver analysis, brand driver analysis) and translating them into branded customer experience enhancements that drive revenue growth.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in data analysis and visualization tools (e.g., PowerBI or equivalent).●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with project management tools (Smartsheet or equiv.)●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with customer relationship management (CRM) systems (Salesforce or equiv.) and other customer experience tools.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills with the ability to analyze complex data sets, identify growth opportunities, and draw meaningful insights.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication, interpersonal, and presentation skills, with the ability to effectively communicate insights and recommendations to stakeholders.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management and organizational skills, with a proven ability to manage complex projects and deliver results on time and within budget.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and as part of a team, demonstrating strong leadership and collaboration skills.Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague! Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Insights and Experience Manager

NE Renewable Power is made up of 7 Biomass electric generating power stations located in Maine, New Hampshire, and Massachusetts.&nbsp; These stations play a crucial role in supplying locally sourced renewable energy to the people of New England. Sprague brings over 150 years of energy operating experience to the operations of these facilities, and we’re hiring a Woodyard Operator for the Whitefield, NH location.Who we are:&nbsp;Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;&nbsp;We offer great benefits! Medical benefits and retirement contributions start on your first day!&nbsp;<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic 2.6% contribution from Sprague</li><li>Paid Volunteer Time</li><li>Tuition reimbursement</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>Job SummaryAs a woodyard operator you will be scaling in/out and dumping trucks, along with performing various cleaning and maintenance tasks in the woodyard and boiler house. You will also need to perform regular maintenance such as; oil changes, checking fluids, and the greasing of heavy equipment and plant systems equipment. You will need to learn how to stack inventory into a chip pile and load the reclaimer pit. We provide you with a training packet that you are required to complete before going on shift alone. We also encourage employees to continue to train to the next position and obtain a boiler operator’s permit and ultimately a Maine State Boiler License.If you are a skilled heavy equipment operator, including front end loaders, tractors, dump truck, hydraulic dumpers, and other log handling equipment, then this is the job for you! Being able to quickly learn to operate our scale system, as well as performing basic maintenance tasks on equipment and maintaining various maintenance reports and records are keys to success in this role.You need to be able to use basic computer operation skills for completion of needed reports and be comfortable using Outlook email. Other duties include, but are not limited to, performing clean-up and housekeeping activities inside and outside, and working in adverse conditions including heat, cold and dust. The candidate must be able to work flexible schedules including overtime, weekends and holidays, arrive at work on time, and willing and able occasionally to travel to other work sites.Physical requirements will be reviewed with candidate prior to hiring to ensure candidate can perform all needed tasks. In the Pre-employment fitness test, you will be asked to stoop, lift 50lbs, and raise you hands above your head. A physical, drug screen, annual respirator fit test, and audiogram will also be performed Prior to employment.The successful candidate will assume a pro-active role in the Facility Safety Programs and will assume a leadership attitude to ensure compliance with all policies. The candidate will wear and be certified in the use of all Personal Protective Equipment use and care, will report all injuries and incidents immediately, and ensure teammates and visitors to the facility are in full compliance.Requirements:<ul><li>Minimum High School graduate or equivalent, or at least (1) year experience operating knuckleboom loaders and other woodyard equipment.</li></ul>Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

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