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The Franklin Institute,&nbsp;the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find TFI offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.Position DescriptionThe Human Resources (HR) Coordinator plays a critical role in supporting the HR department by performing a wide range of administrative and strategic functions.&nbsp;Reporting to the Director of HR, this role includes responsibilities in recruiting, talent management, employee engagement, compliance, and HR operations.&nbsp; The HR Coordinator is also responsible for:&nbsp;<ul><li>Coordinate all phases of recruitment, including job postings, resume screening, candidate communications, interview scheduling, and reference/background checks.</li><li>Maintain and update all employee records in the ADP HRIS system (new hires, terminations, status changes, time-off balances, etc.).</li><li>Maintain HR filing systems in an organized and confidential manner.</li><li>Assist with the annual performance review and merit increase process.</li><li>Ensure HR-related practices comply with internal policies and external legal standards.</li><li>Greet and assist employees, job candidates, and visitors; serve as a point of contact for general HR inquiries.&nbsp;</li><li>Support employee engagement initiatives, including recognition programs and staff appreciation events.&nbsp;</li><li>Provide administrative support to the HR team on an ongoing basis.</li><li>Other duties as assigned.</li></ul>Position Requirements<ul><li>A minimum of 3 years of experience working in Human Resources plus a bachelor’s degree.</li><li>Experience working with an HRIS system.&nbsp; ADP Workforce Now experience is preferred.</li><li>Experience in interviewing and recruiting.&nbsp;</li><li>Prior experience working in an HR administrative role is preferred.</li><li>SHRM certification is a plus.</li></ul>Status:&nbsp; Full-time, 37.5 hours per week, Monday-Friday.Salary:&nbsp; $55,000 - $60,000/yearBenefits Information:The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance, and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.To apply,&nbsp;please visit our&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ff597998-5237-415e-98a1-ad9a86051a77&amp;ccId=19000101_000001&amp;lang=en_US" target="_blank">Career Center</a>.&nbsp;We look forward to hearing from you!Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.&nbsp; We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role.&nbsp; If much of this job description describes you, then please apply for this role.&nbsp;The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

The Franklin Institute

Human Resources Coordinator

The Franklin Institute,&nbsp;the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.Position Description:The Guest Experience Manager will supervise and execute all aspects of the museum floor operations with a primary focus on the ticketing and guest services functions. This customer-focused position must ensure that all of the areas perform successfully, meeting the operational, professional, and customer standards of the museum to deliver a world-class visitor experience. The Guest Experience Manager will also be responsible for:&nbsp;<ul><li>Supervise all departmental staff members and assist with any job function when needed</li><li>Successfully oversee the daily operating plan, including management of first aid and lost and found&nbsp;</li><li>Create a fun, positive, inclusive team environment for all staff members</li><li>Monitor departmental standards with a focus on delivering a World Class Visitor Experience</li><li>Manage and evaluate staff performance&nbsp;</li><li>Responsible for staffing; including recruiting, interviewing, hiring, and training</li><li>Assist with customer service training and reward and recognition programs for all front line staff</li><li>Assign and adjust staff members on the daily schedule to cover the museum based upon the days business pressures</li><li>Establish a significant presence on the floor to ensure all areas are operating successfully and that the staff members are having fun</li><li>Ensure the security of all revenue collected through the ticketing area by observing established theft deterrence measures</li><li>Execute the daily box office cash out including verifying all vouchers and coupons</li><li>Responsible for safe reconciliation and ordering operating funds as needed&nbsp;</li></ul>Position Requirements:<ul><li>A Bachelor's degree is preferred or a minimum of 3 to 5 years of experience managing staff in a sales and customer service setting are required</li><li>Proven success operating within a high-volume ticketed venue or visitor facing organization</li><li>Experience coaching, motivating, and monitoring staff members in a fun, energetic environment</li><li>Must be able to stand and walk for long periods of time</li><li>Ability to handle multiple tasks, make decisions and work in a busy environment</li><li>Outgoing, positive, and team-oriented personality</li><li>Strong problem-solving skills</li><li>Excellent Oral communication skills</li></ul>Status:&nbsp; Full-time, 37.5 hours per week (work schedule subject to change based upon business needs and attendance; must be available to work evenings, weekends and holidays)Salary:&nbsp; $60,000 - $65,000/yearBenefits Information:&nbsp; The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.To apply,&nbsp;please visit our&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ff597998-5237-415e-98a1-ad9a86051a77&amp;ccId=19000101_000001&amp;lang=en_US" target="_blank">Career Center</a>.&nbsp;We look forward to hearing from you!Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.&nbsp;We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role.&nbsp; If much of this job description describes you, then please apply for this role.&nbsp;The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

2 The Franklin Institute Jobs