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The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Outreach Coordinator will promote Washington Healthplanfinder with the goal of reducing the uninsured rate across the state.In addition to general outreach, this role will help develop resources that educate audiences about health insurance, the coverage options available on Washington Healthplanfinder, and the steps needed to access coverage. The Outreach Coordinator will regularly present to audiences of various sizes and will need to identify and build relationships with stakeholders who can support these efforts.This position will also support the Exchange’s Premium Sponsorship Program, which aims to address affordability barriers by enabling “Sponsorship Entities” (such as state, city, and county governments, Native American Tribes and Tribal entities, private foundations, non-profit organizations, and others) to financially support the monthly premiums and/or out-of-pocket costs for individuals enrolled in qualified health plans through Washington Healthplanfinder.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Create and edit content to inform diverse audiences about the coverage options and savings on Washington Healthplanfinder. This includes publications, brochures, newsletters, pamphlets, fliers, presentations, and other public materials.•&nbsp; &nbsp;&nbsp;Attend in-person and virtual meetings, conferences, and events statewide to disseminate information about Washington Healthplanfinder.•&nbsp; &nbsp;&nbsp;Deliver clear and informative presentations on health insurance to audiences of varying sizes and understanding levels. Address questions from the audience effectively and as they arise.•&nbsp; &nbsp;&nbsp;Support the Senior Outreach Coordinator in communicating with small businesses, separating employees and other target audiences that are identified as having higher uninsured rates.•&nbsp; &nbsp;&nbsp;Work with the Senior Outreach Coordinator to establish strategic partnerships that enhance the Exchange’s outreach.•&nbsp; &nbsp;&nbsp;Assist the Operations Sponsorship Manager with external inquiries about the Exchange's premium sponsorship program and join quarterly meetings to update current sponsors on changes.•&nbsp; &nbsp;&nbsp;Assist the Tribal Liaison in promoting the premium sponsorship program to Washington state Tribes and Tribal entities.•&nbsp; &nbsp;&nbsp;Support the Associate Director of Outreach and Senior Outreach Coordinator in executing outreach initiatives mandated by legislation as required.•&nbsp; &nbsp;&nbsp;Other duties as assigned.QUALIFICATIONSRequired:•&nbsp; &nbsp;&nbsp;Basic health insurance literacy and familiarity with the services offered on Washington Healthplanfinder.&nbsp;•&nbsp; &nbsp;&nbsp;Demonstrated ability to seek out, build, and maintain professional relationships with stakeholders that may have diverse perspectives and/or competing interests.•&nbsp; &nbsp;&nbsp;Ability to develop, write, and edit content that speaks to the interests of diverse audiences for use in publications, brochures, email newsletters, pamphlets, fliers, presentations, and other public areas.•&nbsp; &nbsp;&nbsp;Strong interpersonal skills.&nbsp;•&nbsp; &nbsp;&nbsp;Excellent communication, writing, and presentation abilities.•&nbsp; &nbsp;&nbsp;Detail-oriented and skilled at managing multiple projects and deadlines simultaneously.•&nbsp; &nbsp;&nbsp;Ability to represent the Exchange in a professional and accurate manner.•&nbsp; &nbsp;&nbsp;Demonstrates a high degree of integrity and the capability to uphold confidentiality.•&nbsp; &nbsp;&nbsp;Able to empathize with people who have health access barriers (due to language, health literacy, technology, affordability, etc.) and a strong desire to assist.•&nbsp; &nbsp;&nbsp;Proficiency in communicating, collaborating, and working efficiently with others, including active listening skills and the ability to comprehend and respect diverse perspectives.•&nbsp; &nbsp;&nbsp;Experience engaging with multicultural audiences and addressing the perspectives and needs of underserved populations.•&nbsp; &nbsp;&nbsp;Valid U.S. driver’s license. &nbsp;•&nbsp; &nbsp;&nbsp;Must have or be able to access a reliable vehicle for transportation with valid car insurance.•&nbsp; &nbsp;&nbsp;Ability to travel throughout Washington State as required by the position.•&nbsp; &nbsp;&nbsp;Ability to work with minimal supervision.Desired:•&nbsp; &nbsp;&nbsp;Bilingual in Spanish strongly preferred.•&nbsp; &nbsp;&nbsp;Certificate or higher academic degree in administration, business, healthcare management, or associated field. Equivalent work or life experience may substitute.•&nbsp; &nbsp;&nbsp;Demonstrated success in a remote work environment.APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter&nbsp;as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $59,581.00 to $89,371.00 annually, with midpoint at $74,476.00.&nbsp;Hiring Range: $68,518.00 and $74,476.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer (use this link: <a href="https://www.dol.gov/general/topic/discrimination" target="_blank">https://www.dol.gov/general/topic/discrimination</a> ). All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Washington Health Benefit Exchange

Outreach Coordinator

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Technology Solutions Coordinator is responsible for facilitating, communicating, escalating, analyzing, and coordinating organizational outages, new solutions, partner issues, and production changes. This role involves capturing and evaluating IT procedures, processes, standards, and other documentation, in collaboration with organizational subject matter experts and the Security and Compliance team, to identify gaps and coordinate the development and updates to resolve these issues. Additionally, this position provides project management and business analysis for internal IT Cloud Infrastructure projects and services.This role supports the coordination of system outages, system changes, and other cross-organizational projects impacting HPF. This includes setting up meetings, touchpoints, and documentation for Federal, state, and other key external IT system partners. They will meet with impacted users to gather requirements and use cases, acting as a consultant and liaison for IT questions, concerns, and subject matter experts. The role is also responsible for executing the processes and procedures for Change, Incident, Problem, Release, and Service Management.Furthermore, the position requires establishing and maintaining effective working relationships with staff at all levels within the Exchange, state agencies, federal agencies, vendors, agents, and other relevant parties.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Provide Business Analysis to include:o&nbsp; &nbsp;&nbsp;Coordinate with subject matter experts and cross-organizational teams to facilitate and translate IT needs and requirements.&nbsp;o&nbsp; &nbsp;&nbsp;Assists with Product Testing, as applicable.o&nbsp; &nbsp;&nbsp;Performs assessments of completed documentation to determine if those efforts accomplished the objectives&nbsp;•&nbsp; &nbsp;&nbsp;Provide Project Management to include:o&nbsp; &nbsp;&nbsp;Build and execute small to medium project plans for Cloud Infrastructure Team projects.o&nbsp; &nbsp;&nbsp;Manage multiple key stakeholders, vendors and partners to keep the projects on track.o&nbsp; &nbsp;&nbsp;Manage working group sessions, setting agendas, preparing meeting materials and ensuring clear ownership of action items.•&nbsp; &nbsp;&nbsp;Process and Procedure Analysis and Coordination to include:o&nbsp; &nbsp;&nbsp;Serve as a process, procedure, standards and documentation subject matter expert for IT solutions to automate and improve business processes.o&nbsp; &nbsp;&nbsp;Organize, facilitate, and participate in work sessions and follow-up activities to support the gathering and documentation of business processes.o&nbsp; &nbsp;&nbsp;Design and maintain IT process flow charts.&nbsp;•&nbsp; &nbsp;&nbsp;Co-Lead IT Change Control:o&nbsp; &nbsp;&nbsp;Ensure policies and procedures are well defined, recognized and reviewed regularly.o&nbsp; &nbsp;&nbsp;Hold individuals accountable for providing business justification for all changes and for identifying all potential passive and active risks to key stakeholders.o&nbsp; &nbsp;&nbsp;Enable beneficial changes to be made, with minimal disruption to IT Services.o&nbsp; &nbsp;&nbsp;Review and approve standard/low risk changes.o&nbsp; &nbsp;&nbsp;Exercise authority and responsibility as needed to implement or reject a change.o&nbsp; &nbsp;&nbsp;Convene and chair the Change Advisory Board weekly meeting to discuss higher risk changes.o&nbsp; &nbsp;&nbsp;Convene and chair the Emergency Change Advisory Board, as needed.o&nbsp; &nbsp;&nbsp;Coordinate with the change requestor for any business and technical queries and issues.o&nbsp; &nbsp;&nbsp;Discuss and approve changes that result in availability for IT Services and Washington Healthplanfinder.o&nbsp; &nbsp;&nbsp;Advocate for user groups who may be potentially impacted by proposed changes.o&nbsp; &nbsp;&nbsp;Identify appropriate metrics to ensure continual service improvement in Change Control.o&nbsp; &nbsp;&nbsp;Verify successful deployment of every change and its correlation to the original request.o&nbsp; &nbsp;&nbsp;Conduct post-implementation and rollback reviews for unsuccessful change deployments.•&nbsp; &nbsp;&nbsp;Coordinate IT Incident Handling and Communication to include:o&nbsp; &nbsp;&nbsp;Coordinate, inform and communicate with key service providers, state agencies, federal agencies, carriers, partners and vendors.o&nbsp; &nbsp;&nbsp;Coordinate and update multiple calendars for planned outages, outreach events and hours of operation for call centers.o&nbsp; &nbsp;&nbsp;Serve as the main point of contact for system issues and outage troubleshooting with technical experts and subject matter experts.o&nbsp; &nbsp;&nbsp;Follow communication processes, procedures and templates to notify key stakeholders of issues, problems and outages.o&nbsp; &nbsp;&nbsp;Communicate with key stakeholders concerning availability of Washington Healthplanfinder.o&nbsp; &nbsp;&nbsp;Communicate and coordinate with sensitivity around political issues.&nbsp;o&nbsp; &nbsp;&nbsp;Apply usability best practices and plain language principles when preparing all written and oral communication, keeping user audience in mind.•&nbsp; &nbsp;&nbsp;Manage IT Critical Communications:o&nbsp; &nbsp;&nbsp;Develop and maintain HPF Production Control communication templates and email distribution lists used for keeping key stakeholders informed of Washington Healthplanfinder and related system status.•&nbsp; &nbsp;&nbsp;Lead Root Cause Analysis and Post-Incident Handling including:o&nbsp; &nbsp;&nbsp;Coordinate with key stakeholders to provide root cause analysis for system issues and outages.o&nbsp; &nbsp;&nbsp;Organize and facilitate reviews of resolved critical issues with technical staff.•&nbsp; &nbsp;&nbsp;Lead IT Ticketing Improvement Initiative and Standard Operating Process (SOP) Review, to include:o&nbsp; &nbsp;&nbsp;Gather requirements for ticketing workflow needs.o&nbsp; &nbsp;&nbsp;Design, test and implement completed ticketing workflow.o&nbsp; &nbsp;&nbsp;Work with cross-organizational teams to address and define ticketing improvement.o&nbsp; &nbsp;&nbsp;Continually review current ticketing workflows and modify as needed or requested.o&nbsp; &nbsp;&nbsp;Document current processes, procedures, standards and workflows and assists customers in defining and executing improvements to documentation. &nbsp;•&nbsp; &nbsp;&nbsp;Provide primary email and telephone support for Privileged Users, includes:o&nbsp; &nbsp;&nbsp;Create and disable accounts as requested by Call Center vendor (TTEC), DSHS and HCA.o&nbsp; &nbsp;&nbsp;Modify existing account access role and email.o&nbsp; &nbsp;&nbsp;Assist with Washington Healthplanfinder account inquiries.o&nbsp; &nbsp;&nbsp;Protect confidential and/or sensitive information.•&nbsp; &nbsp;&nbsp;Manage the availability of Washington Healthplanfinder for all scheduled and unplanned downtime windows.•&nbsp; &nbsp;&nbsp;Participates in after-hours standby rotation to handle escalation and communication of Severity 1 production issues.&nbsp;•&nbsp; &nbsp;&nbsp;Other duties as assigned.QUALIFICATIONSRequired:•&nbsp; &nbsp;&nbsp;Bachelor’s degree in information technology, computer science, or business administration related field AND one year of progressive experience in a business analyst, management analyst or project management role.&nbsp;o&nbsp; &nbsp;&nbsp;Note: Qualifying experience may substitute year for year for education•&nbsp; &nbsp;&nbsp;One year of experience working with highly technical subject matter experts to document processes, procedures and standards.•&nbsp; &nbsp;&nbsp;Proven and demonstrated ability to communicate technical information in a clear and easily understood manner.•&nbsp; &nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp; &nbsp;&nbsp;Ability to serve as bridge bringing many stakeholders together.•&nbsp; &nbsp;&nbsp;Excellent oral and written communication skills as well as business presentation skills.•&nbsp; &nbsp;&nbsp;Excellent analytical skills.•&nbsp; &nbsp;&nbsp;Proven effectiveness at interfacing with people on all levels and across organizational lines, including the business units, technical team, vendors, and state agencies.•&nbsp; &nbsp;&nbsp;Effectively utilize external vendors and internal resources.•&nbsp; &nbsp;&nbsp;Demonstrated success at building team relationships and partnerships across organizational lines.•&nbsp; &nbsp;&nbsp;Must be a self-starter, high level of emotional intelligence, self-directed, strong team player.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Experience with Change Control, Incident Management, and Problem Management processes.•&nbsp; &nbsp;&nbsp;Experience building automated workflows in a help desk program (EX: SolarWinds, ServiceNow, etc.).•&nbsp; &nbsp;&nbsp;Lean Six Sigma Green Belt or equivalent•&nbsp; &nbsp;&nbsp;ITIL Foundations Certification•&nbsp; &nbsp;&nbsp;ITSM CertificationAPPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $65,542.00 to $98,313.00 annually, with midpoint at $81,928.00.&nbsp;Hiring Range: $75,374.00 and $81,928.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Technology Solutions Coordinator

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Senior Cloud Application Developer position is responsible for the underlying architecture, design, development, unit testing, and implementation of the application systems used within Washington Health Benefits Exchange. &nbsp; The Senior Cloud Application Developer operates within the Development Team in IT and is responsible to research and utilize cloud technologies and services to develop and modernize Washington Healthplanfinder and related back-office applications for the Exchange.The incumbent in this position is expected to collaborate and work closely with stakeholders across IT, other Departments, and our System Integration (SI) partners on development projects. &nbsp;The Senior Cloud Application Developer supports the management and maintenance of two or more applications or functions in a complex system. &nbsp; The Senior Cloud Application Developer works independently and with the team on problem resolution of complex system issues. &nbsp;The Senior Cloud Application Developer may be asked to oversee the overall technical aspect of a major development effort on a project.The Senior Cloud Application Developer is responsible for overseeing the work being done by other developers working on a team. &nbsp;A Senior Cloud Application Developer will act as a mentor and team lead for new or lower-level developers, interns, and other technical members on the scrum team.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Application Design, Development, and Support – Lead effort to design, develop, and delivery modern cloud-based application solutions to meet the mission and objective of HBE.o&nbsp; &nbsp;&nbsp;Perform complex assignments as required by the team on projects using appropriate cloud-based tools and technologies.o&nbsp; &nbsp;&nbsp;Research and recommend appropriate modern cloud technology and tools to accomplish the development effort or lead such efforts.o&nbsp; &nbsp;&nbsp;Provide tasks estimates and report progress status of project to management.o&nbsp; &nbsp;&nbsp;Translate complex functional, technical, and business requirements into software designs.o&nbsp; &nbsp;&nbsp;Determine feasibility of projects, with respect to time and cost, and define the technical aspects of requirements for new software or application enhancements.o&nbsp; &nbsp;&nbsp;Lead or participate in the process of documenting technical design specifications and workflows.&nbsp;o&nbsp; &nbsp;&nbsp;Lead or participate in the development of complex development efforts.o&nbsp; &nbsp;&nbsp;Plan and coordinate reviews and approval of technical deliverables.o&nbsp; &nbsp;&nbsp;Lead analysis, troubleshooting, and resolution of complex production issues.o&nbsp; &nbsp;&nbsp;Perform complex analysis of data and monitors the ongoing performance of developed systems.o&nbsp; &nbsp;&nbsp;Ensure solutions developed meets quality standards as expected by our internal and external partners.o&nbsp; &nbsp;&nbsp;Work with Test team on TDD/BDD and ensure quality in the delivery and release of solution.o&nbsp; &nbsp;&nbsp;Work with Security team and ensure code is scanned and remediated of security vulnerabilities.o&nbsp; &nbsp;&nbsp;Remains current on development best practices, emerging cloud technologies, and practiceso&nbsp; &nbsp;&nbsp;Provide technical consultation and oversight on complex projects.o&nbsp; &nbsp;&nbsp;Lead and review the design, development, and implementation of junior developers on the team.o&nbsp; &nbsp;&nbsp;Enforce and implement secure coding practices based on Industry, OWASP and federal guidelines.o&nbsp; &nbsp;&nbsp;Conduct code reviews within the development team.o&nbsp; &nbsp;&nbsp;Other duties as assigned.•&nbsp; &nbsp;&nbsp;Policy, Standards, Procedure, and Process – Adherence and continuous improvement.o&nbsp; &nbsp;&nbsp;Ensure IT and Security policies, standards and best practices are adopted and followed.o&nbsp; &nbsp;&nbsp;Ensure development efforts align with IT strategic roadmap.o&nbsp; &nbsp;&nbsp;Ensure development efforts adhere to architectural direction set by Enterprise Solutions Committee and Enterprise Architecture teams.o&nbsp; &nbsp;&nbsp;Support and assist Enterprise Solutions Committee and other Enterprise Architects to improve technical standards and documentations.o&nbsp; &nbsp;&nbsp;Participate in development and documentation of new processes to address complex business needs.o&nbsp; &nbsp;&nbsp;Continuously seek opportunities to mature our Agile and DevSecOps practices.o&nbsp; &nbsp;&nbsp;Other duties as assigned.•&nbsp; &nbsp;&nbsp;Trusted Partner and Customer Support – consult and advise others inside and outside of Development team.&nbsp;o&nbsp; &nbsp;&nbsp;Experience managing customers and stakeholder expectation effectively.o&nbsp; &nbsp;&nbsp;Meeting deliverable dates and sprint targets.o&nbsp; &nbsp;&nbsp;Engaging in independent decision-making.o&nbsp; &nbsp;&nbsp;Leading work group discussions as required.o&nbsp; &nbsp;&nbsp;Foster a greater understanding among internal and external stakeholders and provide technical consulting.o&nbsp; &nbsp;&nbsp;Work in consultation with Business and IT units including Operations, Call Center, Network, Operations, Infrastructure, and other Application Support units to determine the overall enterprise design, structure, interface, and performance, etc. of supported applications.o&nbsp; &nbsp;&nbsp;Assist team members inside and outside IT with technical questions and in making informed decisionso&nbsp; &nbsp;&nbsp;Work across IT functions and organizations (e.g. Network and Infrastructure, Security, Operations, Finance, other partner Agencies, etc) to resolve system issueso&nbsp; &nbsp;&nbsp;Provide authoritative technical expertise to identify and translate system requirements into technical solutions for customers.o&nbsp; &nbsp;&nbsp;Other duties as assigned.QUALIFICATIONSRequired:&nbsp;•&nbsp; &nbsp;&nbsp;Bachelor’s degree in computer science or at least 8 years of related work experience. &nbsp;Education and experience may substitute on a year for year basis.&nbsp;•&nbsp; &nbsp;&nbsp;Five or more years of experience in design, development, testing and implementation of IT projects or related experience. &nbsp;•&nbsp; &nbsp;&nbsp;Experience developing enterprise class, highly secure, and object-oriented web-based application system.•&nbsp; &nbsp;&nbsp;Experience building cloud-native applications that are optimized for cloud scale and performance.•&nbsp; &nbsp;&nbsp;Experience with microservice architecture and orchestration (preferably MS Azure platform, Dockers, Containers, AKS, ARO, etc)•&nbsp; &nbsp;&nbsp;Experience with integration technologies – Restful services, SFT, SFTP, EDI, etc•&nbsp; &nbsp;&nbsp;Experience with programming technologies – .NET Core, XML/JSON, Entity Framework, React.js, Angular, CSS, etc.•&nbsp; &nbsp;&nbsp;Experience with Agile development methodologies such as SCRUM and KANBAN•&nbsp; &nbsp;&nbsp;Experience with DevOps, DevSecOps, and CI/CD best practices and automation•&nbsp; &nbsp;&nbsp;Ability to clearly communicate concepts and ideas to a variety of audiences through both verbally and in writing.•&nbsp; &nbsp;&nbsp;Demonstrated ability to understand every aspect of a technical solution.•&nbsp; &nbsp;&nbsp;Ability to work in a demanding fast paced environment with multiple deadlines. &nbsp;&nbsp;•&nbsp; &nbsp;&nbsp;Ability to work in a collaborative and team environment.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Master’s degree in Computer Science•&nbsp; &nbsp;&nbsp;Experienced with Test Driven Development (TDD)•&nbsp; &nbsp;&nbsp;Familiarity with Business-Driven Development (BDD)•&nbsp; &nbsp;&nbsp;Azure PaaS experience – Azure portal, Azure services, Azure RedHat Openshift, SQL and NoSQL data services, etc•&nbsp; &nbsp;&nbsp;GitHub/GitHub Action experience•&nbsp; &nbsp;&nbsp;Experience or familiarity with Java development•&nbsp; &nbsp;&nbsp;Previous applicable experience in health care enrollment and/or human services management environment.APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $95,963.00 to $143,944.00 annually, with midpoint at $119,954.00.&nbsp;Hiring Range: $110,357.00 and $ 119,954.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Senior Cloud Application Developer

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.The Exchange embraces the following equity statement adopted by our Board of Directors:Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.SUMMARYThe Identity and Access Management (IAM) Lead is responsible for overseeing the development, configuration, and management of the WAHBE’s IAM solution, leveraging ForgeRock technology. This role encompasses designing, managing, and monitoring IAM systems to ensure the implementation of robust security controls. The IAM Lead collaborates with the risk management team on IT audits and remediation efforts, partners with the delivery team to support modernization initiatives, and assists the incident response team in investigating IT security incidents and breaches. Additionally, the role involves evaluating new IAM requirements, assessing and migrating IAM products, and providing management with impact analyses and status updates.DUTIES AND RESPONSIBILITIES•&nbsp; &nbsp;&nbsp;Develop and lead the WAHBE’s Identity and Access Management (IAM) strategy, ensuring alignment with delivery team goals and WAHBE policies.&nbsp;•&nbsp; &nbsp;&nbsp;Design and architect IAM solutions that seamlessly integrate with existing and future infrastructure.&nbsp;•&nbsp; &nbsp;&nbsp;Lead the evaluation, deployment, migration, and management of IAM technologies.&nbsp;•&nbsp; &nbsp;&nbsp;Provide hands-on expertise in configuring and deploying IAM solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Ensure the availability, scalability, and reliability of IAM systems.&nbsp;•&nbsp; &nbsp;&nbsp;Manage the end-to-end integration of IAM systems with cloud-based applications and services.&nbsp;•&nbsp; &nbsp;&nbsp;Oversee the entire user identity lifecycle, including provisioning, deprovisioning, and account management.&nbsp;•&nbsp; &nbsp;&nbsp;Implement and manage Single Sign-On (SSO), federation (SAML, OAuth, OIDC), Multi-Factor Authentication (MFA), and risk-based authentication.&nbsp;•&nbsp; &nbsp;&nbsp;Ensure IAM compliance with regulatory standards such as NIST, CMS MARS-E, IRS publication 1075, and OWASP.&nbsp;•&nbsp; &nbsp;&nbsp;Monitor and audit IAM systems to identify and address potential security incidents.&nbsp;•&nbsp; &nbsp;&nbsp;Lead cross-functional teams to deliver successful IAM initiatives.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate with IT, Security, Risk Management, and Delivery teams to define and refine IAM requirements.&nbsp;•&nbsp; &nbsp;&nbsp;Manage vendor relationships, including monitoring performance, product updates, and organizational impacts.&nbsp;•&nbsp; &nbsp;&nbsp;Serve as a subject matter expert during security incidents and investigations related to IAM.&nbsp;•&nbsp; &nbsp;&nbsp;Perform root cause analysis and implement solutions to address IAM-related issues effectively.&nbsp;•&nbsp; &nbsp;&nbsp;Mentor and manage a team of IAM administrators and engineers, promoting best practices and professional growth.&nbsp;•&nbsp; &nbsp;&nbsp;Track and resolve IAM bugs and release issues, reporting progress to management.&nbsp;•&nbsp; &nbsp;&nbsp;Conduct access re-certifications for privileged user accounts within the IAM framework.&nbsp;•&nbsp; &nbsp;&nbsp;Manage and resolve day-to-day IAM issues, ensuring escalation and process adherence.&nbsp;•&nbsp; &nbsp;&nbsp;Configure both standard and custom reporting using industry-standard tools.&nbsp;•&nbsp; &nbsp;&nbsp;Stay informed about emerging trends and capabilities in IAM technologies.&nbsp;•&nbsp; &nbsp;&nbsp;Advise management on IAM risk-related issues and recommend actions to support risk management and compliance goals.&nbsp;•&nbsp; &nbsp;&nbsp;Lead risk assessments for proposed IAM solutions, escalating issues when necessary and ensuring resolution.&nbsp;•&nbsp; &nbsp;&nbsp;Assist WAHBE in reviewing and updating policies, procedures, and standards related to IAM solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate with the Risk Management Office to remediate vulnerabilities and address audit findings.&nbsp;•&nbsp; &nbsp;&nbsp;Collaborate closely with architects and engineers to share insights, best practices, and technical requirements.&nbsp;•&nbsp; &nbsp;&nbsp;Perform additional responsibilities as needed within the scope of IAM solutions.QUALIFICATIONSRequired:&nbsp;•&nbsp; &nbsp;&nbsp;7+ years of experience in Identity and Access Management (IAM) using tools like Oracle, ForgeRock, Okta, PingOne, or similar technologies, including at least 3 years in a lead or architect role.&nbsp;•&nbsp; &nbsp;&nbsp;In-depth knowledge of IAM technologies such as ForgeRock, SailPoint, Okta, Ping Identity, or Oracle Identity Suite.&nbsp;•&nbsp; &nbsp;&nbsp;Proficiency in SAML, OAuth, OIDC, MFA, and risk-based authentication mechanisms.&nbsp;•&nbsp; &nbsp;&nbsp;Strong understanding of Directory Services, RESTful APIs, and microservices architectures.&nbsp;•&nbsp; &nbsp;&nbsp;Ability to assess the impact of new requirements on IAM and all upstream and downstream applications, systems, and processes.•&nbsp; &nbsp;&nbsp;Advanced troubleshooting capabilities, including log analysis and root cause identification.&nbsp;•&nbsp; &nbsp;&nbsp;Hands-on experience with implementing IAM solutions in cloud environments, such as AWS, Azure, and Google Cloud Platform (GCP).&nbsp;•&nbsp; &nbsp;&nbsp;Knowledge of hybrid cloud IAM deployments and integrations.&nbsp;•&nbsp; &nbsp;&nbsp;Exceptional leadership and decision-making abilities with a proactive approach to problem-solving.&nbsp;•&nbsp; &nbsp;&nbsp;Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to diverse audiences.&nbsp;•&nbsp; &nbsp;&nbsp;Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.&nbsp;•&nbsp; &nbsp;&nbsp;Experience developing and documenting business processes and workflows within IAM implementations.&nbsp;•&nbsp; &nbsp;&nbsp;Experience assisting in security/privacy incident investigations and collaborating with incident response teams.&nbsp;•&nbsp; &nbsp;&nbsp;Experience in vendor management and oversight, with the ability to escalate concerns to management when necessary.•&nbsp; &nbsp;&nbsp;Motivated self-starter with the ability to take initiative and ownership of responsibilities.&nbsp;•&nbsp; &nbsp;&nbsp;Ability to maintain a high level of confidentiality and demonstrate sound judgment.&nbsp;•&nbsp; &nbsp;&nbsp;Creative, proactive analytical person who can independently make decisions and manage work priorities.&nbsp;•&nbsp; &nbsp;&nbsp;Highly organized, flexible, and resourceful, with strong attention to detail.Desired:&nbsp;•&nbsp; &nbsp;&nbsp;Minimum of 3 years of hands-on experience with ForgeRock Identity and Access Management (IAM) solutions.&nbsp;•&nbsp; &nbsp;&nbsp;Strong knowledge and practical experience in understanding and implementing IT security controls.&nbsp;•&nbsp; &nbsp;&nbsp;Experience working with Security Information and Event Management (SIEM) systems.&nbsp;•&nbsp; &nbsp;&nbsp;Background in government and/or healthcare industries.&nbsp;•&nbsp; &nbsp;&nbsp;Comprehensive understanding of standards and guidelines, including IRS 1075, MARS-E, NIST, FISMA, and HITECH.&nbsp;•&nbsp; &nbsp;&nbsp;Proven experience in contracts management.&nbsp;•&nbsp; &nbsp;&nbsp;Bachelor’s or master’s degree in Cybersecurity or a related field.&nbsp;Relevant certifications such as CISSP, CISM, or vendor-specific IAM credentials (e.g., ForgeRock Certified Identity Management Specialist, Okta Certified Professional).&nbsp;Demonstrated ability to quickly learn and apply new concepts effectively.APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please submit an application as soon as possible. The Exchange reserves the right to close the recruitment at any time.&nbsp;SALARY INFORMATIONFull Salary Range: $106,523.00 to $159,785.00 annually, with midpoint at $133,154.00.&nbsp;Hiring Range: $122,502.00 and $133,154.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.&nbsp;The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. &nbsp;Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.&nbsp;BENEFITSTake a peek at our benefits package.&nbsp;WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. &nbsp;The preferred duty station is our Olympia, Washington headquarters. &nbsp;The nature of this role relies heavily on remote and in-person collaboration. &nbsp;While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. &nbsp;&nbsp;The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. &nbsp;They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.This is not an employment agreement or contract. &nbsp;Management has the exclusive right to alter this job description at any time without notice.The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

4 Washington Health Benefit Exchange Jobs