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<h3>Job Description:</h3>The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. <a href="http://cdn-static.findly.com/wp-content/uploads/sites/1439/2024/03/27182711/TPBS-CRA-0324-COV-JAX.pdf" target="_blank">(Learn More)</a> Fidelity Investments does not offer work visas for this role<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Customer Service Representative- Covington, KY

<h3>Job Description:</h3>The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a> <h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Entry Level Customer Service Representative- Merrimack, NH

<h3>Job Description:</h3>The Role Join our team of Customer Service Representatives, also knowCustomer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a> <h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Customer Service Representative- Smithfield, RI

<h3>Job Description:</h3>The Role Join our team of Entry Level Customer Service Representatives, also known asCustomer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a><h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Entry Level Customer Service Representative- Smithfield, RI

<h3>Job Description:</h3>The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you’ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you’ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we’re here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you’ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you’ll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. <a href="http://jobs.fidelity.com/media/30wgvbqc/tpbs-cra-02-25-den-mmk-nc-slc-smt-wlk-2025.pdf" target="_blank">(Learn More)</a> <h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Customer Service Representative- Merrimack, NH

We have an opening for an Assistant Vice President of Technology - Client Services at our Chattanooga State campus!
Our Purpose&nbsp;- We support and empower everyone in our community to learn without limits.
Our Values:&nbsp;
We cultivate a welcome and caring environment.
We care about the well-being of each other.
We instill trust through integrity and transparency.
We encourage fearless innovation and resilience.
We collaborate to build a better future.
Our Mission&nbsp;-&nbsp;We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.&nbsp; Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.
POSITION SUMMARY:
Under the direction of the Vice President for Technology, lead and manage the Client Services department which consolidates all forward-facing services within the division, including services provided directly to faculty, staff, and students. Coordinate the Technology Division’s services provided to outside groups through approved facilities use agreements. These areas include Technical Services, Media Services, the combined pool of Client Services Specialists, and the Help Desk. Advocate for, and strategically position, organizational and human resources. Lead in the context of the College’s purpose, values, mission, and strategic themes.
<h1>POSITION OBJECTIVES</h1>
<h2>Holistic Student Support
</h2>
Ensure the high quality operation of a student-facing technology help desk to provide in-person assistance to students (and faculty and staff) during normal and extended business hours.
Provide ongoing training to front-line representatives across campus who frequently assist students with “level one” issues such as password resets.
Administer and maintain the formal training program for the Help Desk, as it is structured for “turnover by design” with students – particularly TCAT Computer Support Technician students – joining, learning, and moving on at regular intervals.
<h2>Teaching Excellence</h2>
Consult with faculty to expand the use of technology in teaching.
Provide training for faculty in the use of existing instructional technology.
Through the help desk and the use of cross-functional technicians, provide on-demand support to faculty when technology-related issues arise during normal and extended business hours.
<h2>Program Innovation</h2>
Remain knowledgeable about latest innovations in technology relevant to the areas in the span of care.
Advise leadership across the institution on the strategic direction for technological innovation. Continually examine the status quo and challenge it whenever appropriate.


<h2>Fiscal Stewardship</h2>
Employ staff with "insourced" subject matter expertise to address most issues internally. Recognize the point when the return on investment justifies engaging an external partner, and recommend appropriate action.
Maintain inventory control of numerous high-value items, including specialized equipment for the TV studio and the TV truck.
Supervise the procurement process for Technology. Build and maintain relationships with relevant vendors. Evaluate quotes, using expertise to make recommendations for the best value when purchasing, balancing upfront costs with projected total costs of ownership.
Administer the budget. Develop budget proposals, advocate for the approval of those proposals, and spend within approved limits. Consider opportunities for budget synergy with other departments.
<h2>Organizational Culture
</h2>
Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.
Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.
Provide technological support for events across the entire organization.
<h1>KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION</h1>
Bachelor’s degree preferred.
At least two years’ experience managing multiple direct reports required. Prior management of a large team is preferred.
Knowledge of: Detailed knowledge of at least one applicable functional area (audio/visual support, classroom technology, IT support) required, with multiple functional areas preferred; Customer service strategies.
Ability to: learn and apply new information via routine collaboration with functional area leadership; communicate on an appropriate level, orally and in writing; establish and maintain a cooperative, productive and effective working relationship with the Vice President for Technology, employees in the span of care, and other leaders from across the College whose operations interact with Technology Client Services.
PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Work is performed in an office environment and also on site for various events. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; and reach with hands and arms. Employees must be able to pack, transport, set up, and tear down equipment necessary to support College-sponsored events using appropriate College-provided equipment (such as carts and hand trucks).
Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.
Salary Range: $86,098 - $107,623
* Pay will be determined based on experience and education in accordance with the salary guidelines of the Tennessee Board of Regents. To ensure consideration, all relevant work experience must be included in the application. *
* Resume and Cover Letter required to be considered *
*Application review will begin 30 days after initial posting date.*

Motlow State Community College


      Assistant Vice President of Technology - Client Services
    

Position Title: Administrative Assistant II (Community Education Outreach) Department: Community Education (COM) Division: Workforce Development (WOD) Employee Status: Full-time Type: Support Staff Association (SSA – Union) Salary:( $17.72-$21.49 hourly) Grade: 8 FLSA: Non-exempt *Application Deadline is September 5th* ___________________________________________________________________________________________ &nbsp; Reporting Relationships Reports to: Executive Director of Community and Continuing Education. Functional supervision is also received from Manager of Community Education and Manager of Continuing Education. Supervision Exercised: Supervision may be exercised over student workers. Job Summary Provide program assistance to Rock Valley College’s Community Education Outreach programs. Essential Duties and Responsibilities include the following. 1. Provide exceptional customer service to internal and external constituents. 2. Maintain accurate knowledge of program/college resources in order to respond to the questions of both internal and external constituents. 3. Maintain Community Education Outreach program files per ICCB (Illinois Community College Board) and HLC (Higher Learning Commission) requirements. 4. Comply with FERPA (Family Education and Rights Privacy Act) regulations. 5. Provide administrative support to Executive Director of Community and Continuing Education, and office of Community and Continuing Education. 6. Manage operations of Community and Continuing Education Department. 7. Assist with operations of Center for Learning in Retirement and Traffic Safety. 8. Extract and manipulate programmatic financial/enrollment data from Colleague for semester reporting and yearly forecasting. 9. Interpret policies and procedures as established by supervisors. 10. Collaborate with other departments within the college to ensure classes are conducted smoothly. 11. Process class changes and cancellations. 12. Provide instructor and facility assistance. 13. Assist with administration of division/program budgets and financial transactions. 14. Direct payroll process for all Community and Continuing Education instructors. 15. Reconcile and authorize payments to contractual vendors. 16. Support employment and onboarding process for all instructors and vendors. 17. Process facility use agreements and reimbursements. 18. Maintain the master course file within the College’s mainframe operating system. 19. Coordinate the planning, scheduling and implementation of all course offerings in Community Education Outreach programs. 20. Process new course proposals. 21. Track requests for topics/subjects requested by customers. 22. Order class supplies and process reimbursement requests. 23. Maintain high level of confidentiality and discretion. 24. Attend meetings as requested. 25. Regular attendance is expected. 26. Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work. 27. Related duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications Associate’s degree in related field or equivalent combination of education and experience. 12 – 24 months of related experience in an administrative assistant position is required. Ability to use independent judgment and function autonomously. Excellent written and oral communication skills. Advanced computer skills required. Ability to supervise and train others. Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Rock Valley College

Administrative Assistant II (Community Education Outreach)

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity, and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen&nbsp;Culture - Insperity.We have received numerous workplace awards, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News &amp; World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized as a certified Great Place to Work®, and for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come.&nbsp;Why Insperity?Work-Life Balance:&nbsp;We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.Career Growth:&nbsp;Insperity provides many ways to grow with the company. We offer continuous learning programs, world-class onsite training at corporate headquarters, mentorship opportunities and education reimbursement.Well-Being:&nbsp;Our total rewards package includes 19 days paid time off, 9 paid holidays, top-tier medical, dental and vision benefits, health &amp; wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.Sales Development RepresentativeThis position is responsible for strategically engaging prospective clients through collaborative and orchestrated outreach to support Business Performance Advisors by delivering high-quality opportunities ensuring the Company’s growth goals and objectives are met.Responsibilities<ul><ul><li>Engages with potential customers through incoming calls, emails, and live chats, providing timely and accurate responses and on-brand experiences to inquiries.</li><li>Understands customer needs, validates qualification, and establishes discovery conversation appointment.</li><li>Utilizes the company Customer Relationship Management (CRM) ensuring timely and proper data entry, cadence execution, and lead assignment as dictated by the sales rules of engagement.</li><li>Utilizes sales enablement platform within CRM to execute cadences dynamically personalized in response to data insights and prospect engagement, supporting timely and relevant outreach resulting in qualified lead assignment to Business Performance Advisors.</li><li>Performs prospect buying committee research due diligence to support/influence engagement communication and content using technologies, tools, and resources as defined by management.</li><li>Collaborates with the Business Performance Advisor(s) and Sales Leadership to influence engagement strategies, ensure coordinated efforts, and maintain real-time sales-cycle progression status.</li><li>Ensures thorough and accurate notes detailing business information and areas of interest obtained through prospect engagement to be shared with the Business Performance Advisor.</li><li>Manages leads distribution systems and processes, ensuring accurate lead record, and appropriate lead distribution.</li><li>Maintains reporting requirements as defined by management.</li><li>Accomplishes activity and contribution expectations as defined by management.</li><li>Maintains knowledge of products, services, competitive activity, and other general business information of interest to prospects and clients.</li><li>Ensures knowledgeable and professional brand representation aligned with company mission and values</li><li>Prepares for and participates in team meetings with a high-level of engagement and contribution.</li><li>Participates in and contributes to the training of new personnel.</li></ul></ul>Qualifications<ul><ul><li>High School Diploma or equivalent is required.&nbsp;</li><li>Three to five years of experience of inside sales or equivalent work experience is required. Business-to-Business phone prospecting to C-level executives is preferred.</li></ul></ul>Skills<ul><ul><li>Understands small to medium size business needs and operations from an owner’s perspective.</li><li>Uses appropriate methods of dealing with human behavior in a variety of business circumstances.</li><li>Strong phone presentation skills to include proficiency in delivery and needs analysis.</li><li>Effective written and verbal communication skills with a strong emphasis on listening and the ability to talk to business owners on a professional level and maintain effective work relations with those encountered in the course of employment.</li><li>Effective problem solving/decision making abilities.</li><li>Highly detail oriented.</li><li>Strong organizational skills and the ability to manage multiple tasks concurrently.</li><li>Proficient use of Salesforce and Microsoft Office programs and demonstrated ability to learn other application programs as needed. Intermediate-level Microsoft Excel proficiency is required.</li><li>Motivated, self-starter with the ability to successfully manage multiple projects through completion.</li></ul></ul>Travel Requirements:<ul><ul><li>Travels: Yes</li></ul></ul>If yes, up to 10% of time<ul><ul><li>What percent of time is this position required to drive a vehicle (other than Company issued) for business purposes? &nbsp; Up to 10%</li></ul></ul>

Insperity

Sales Development Representative

Compensation Type: HourlyCompensation: $20.85Job SummaryThe Specialist - Career Services provides customer service to new and continuing students, employers, faculty, staff, and campus partners. The Career Services Specialist assists students in regards to Career Services functions and assists them with general advising-related questions. The Specialist maintains communication with other student affairs areas, Workforce Development, Talent Strategy, Partnerships and Programs, and faculty and staff in order to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate.Student Support<ul><li>Guides students step-by-step throughout the student employment, federal work-study, and career services process, using clear, accessible language and instructions.</li><li>Provides individualized assistance with I-9 completion, employment eligibility documentation, and onboarding requirements. Serves as a student-facing expert on financial aid eligibility as it pertains to work-study participation.</li><li>Responds promptly and empathetically to questions via email, phone, and in-person meetings. Regularly interacts with students and follows up in person, by telephone, email, and chat. Interprets relevant policies, procedures and guidelines to assist students, as needed.</li><li>Answers general inquiries regarding student employment including federal work study and community partnerships. Monitors student worker eligibility and maintaining compliance with institutional and federal work-study guidelines.</li></ul>Program Support<ul><li>Provides clear communication to student employment supervisors, community and campus partners. Collaborates with career services, financial aid and other college departments to support students through the student employment process.</li><li>Contributes to the refinement of student communications, helping ensure all employment-related communications are clear and consistent. May advise and guide the work of other support staff, (i.e. student employees) as appropriate.</li></ul>Clerical<ul><li>Maintains accurate student employee data, verify hiring paperwork, and coordinate with payroll, HR, and Financial Aid as needed to ensure timely compensation and issue resolution. Manages and tracks I-9 verification and onboarding paperwork to ensure compliance with institutional and federal requirements.</li><li>Maintains accurate student employment records, including tracking financial aid eligibility status and work-study award usage. Coordinates with HR, Payroll, and Financial Aid to ensure students are onboarded in a timely and accurate manner.</li><li>Support hiring managers by scheduling and coordinating hiring meetings and candidate communications through the hire and onboarding process. Performs general duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies.</li><li>Maintains confidentiality of student records and other information. Gathers, enters, and/or updates data to maintain accurate records and databases as appropriate. Establishes and maintains student employment files, databases, and records for the office, including student records and databases for Career Services. Maintains confidential or sensitive record information.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualification<ul><li>High School Diploma or equivalent.</li><li>At least three (3) years of progressively responsible clerical experience in the assigned specialized function.</li><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>*An appropriate combination of education, training, coursework, and experience may qualify a candidate.* CSCC has the right to review this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Specialist - Career Services

MOTLOW STATE COMMUNITY COLLEGE
is accepting applications for the following position:
Dual Enrollment Regional Program Manager


Campus: Smyrna&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Position number: B99679
Salary: $48,235 to $51,235&nbsp;&nbsp;&nbsp;&nbsp;
Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties.&nbsp; We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:&nbsp;
Manage the Dual Enrollment Program for an assigned region. Serves as liaison with LEA and community partners. Is an advocate for Dual Enrollment students leading efforts in Dual Enrollment student recruitment, admissions, academic progress, and retention in support of Motlow State Community College mission and strategic plan. Coordinates all student activity for the assigned region relating to the Dual Enrollment Program.
Minimum Qualifications:
Bachelor’s degree earned from a regionally accredited institution
&nbsp;Preferred Qualifications:&nbsp;
Bachelor’s degree earned from a regionally accredited institution and&nbsp;At least two years of experience in higher education student services, program management or serving high school student populations.
Major Duties and Responsibilities:
<ul>
<li>Provide leadership, direction, strategic planning, development and implementation of successful dual enrollment student initiatives, recruitment, enrollment, retention programs, and services for an assigned geographical region that are responsive to student and college needs. Collaborate with area high school CTE directors to expand and accelerate dual credit and dual enrollment programs/opportunities in the high schools.</li>
<li>Assist and support current or prospective dual enrollment students with all aspects of the admission process and Dual Enrollment Grant and/or Middle College Scholarship applications, advise and support high school students in regard to academic and career pathway options, transfer, and completion. Serve as advocate for dual enrollment students, assisting in the resolution of issues and obstacles to learning.</li>
<li>Develop, compile, prepare, process and submit all required lists, reports, and recurring reports necessary for program analysis and grant management. Generates Final Grades Report for all high schools in assigned geographical region each semester; Obtains, compiles, prepares, revises, and submits grade reports for all assigned students in geographical region to the appropriate school district representatives.&nbsp;</li>
<li>Maintain active communication with prospective and current dual enrollment students through all available and appropriate communication methods (in-person, phone, email, and/or Navigate text messages); Serve as advocate for dual enrollment students, assisting in the resolution of issues and obstacles to learning</li>
<li>Serve as Student Success Advisor to support and advise all students in assigned geographical region; Provide explanation of courses available and eligibility requirements to students wanting to take dual enrollment courses; Partner with high school counselors to determine which courses students want to take; Compile and share spreadsheets or lists with high school counselors/personnel and ensure it stays up to date. Verify student enrollment and attendance to high school counselors and/or personnel in the schools; Follow up with students who are marked as not attending to ensure they know how to access their courses in D2L if taking courses online and/or know their class schedule if taking courses on campus.</li>
<li>Assist with graduation processes; Complete Intent to Graduate Forms for Middle College and certificate completion students; serve as advisor to ensure enrollment in classes appropriate for degree and certifiable for grant funding</li>
<li>Provide explanation of programs available and eligibility requirements; verify and certify eligible students through FAST; verify student enrollment and attendance to high school counselors and/or admin in the schools; provide other assistance with the enrollment and grant process</li>
<li>Maintain records for dual enrollment students including suspension, probation, withdrawal, and other student issues; report probation and suspension status to high school counselors, students, and parents</li>
<li>Assist the Dual Enrollment Director and other Dual Enrollment Managers in their geographical region with orientation, information sessions, admissions applications, consent forms, grants/scholarships, LDC exams, other college proctored exams as needed</li>
<li>Serve on or act as chair of college committees as assigned or needed</li>
<li>Perform other duties as assigned</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Knowledge of applicable college policies and local, state, and TBR laws, codes, and regulations concerning college pathways, confidentiality statutes and policies as they apply to FERPA, admissions, Dual Enrollment Grant and Middle College Scholarships and other areas that affect student enrollment and persistence</li>
<li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituents in a diverse community.</li>
<li>Communicate effectively, both in writing and verbally, with students, parents, school counselors, CTE Directors and other school administrators, fellow employees, college administrators, and other stakeholders</li>
<li>Ability to develop professional documents and make individual or group presentations to stakeholders including potential students, students, faculty, staff, executives, and internal or external stakeholders</li>
<li>Ability to develop positive relationships with students, faculty, staff, and community partners</li>
<li>Strong computer skills, including but not limited to proficiency with ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, presentation software, e-mail, database, and internet</li>
<li>Ability to work effectively and productively as a team member keeping others informed of pertinent information.&nbsp; Treat others with respect, maintaining a spirit of cooperation. Use diplomacy and tact in dealing with difficult situations or people and be receptive to constructive feedback</li>
<li>Knowledge of program evaluation, student assessment, and the various student support services required to enhance instruction and contribute to student success through student enrollment and persistence</li>
<li>Knowledge of basic data collection and analysis related to student learning outcomes, retention, and success</li>
</ul>
To ensure consideration, interested applicants must submit an application, transcripts and resume online with application submission.
Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1544, TDD (931 393-1621)
E-mail: <a href="mailto:jobs@mscc.edu" target="_blank">jobs@mscc.edu</a> &nbsp;&nbsp;&nbsp;
Website: <a href="http://www.mscc.edu" target="_blank">www.mscc.edu</a>
Motlow College is an EEO/Title VI/Title IX/Sections 504/ADA Employer
Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

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