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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Mental Health Addiction ServicesAll Locations: 1601 Washington StreetPosition Summary: Under the direction of the Chief Behavioral Health Officer, the Administrative Director is an agent of change who oversees the overall clinical quality and operations for the Department of Behavioral Health our South End location, which includes the Integrated Behavioral health, Outpatient therapy, School-based services, specialty, and Telehealth delivered to ages 6+ at all practice locations. The Administrative Director has direct supervisory oversight of NeighborHealth’s South End Behavioral Health services and for the Center of Excellence training team, including the Program Director. This role focuses on enhancing service delivery, workforce development, quality improvement, positive culture, and regulatory compliance. This role involves identifying business development opportunities, providing leadership to clinical and administrative teams, managing budgets, and fostering partnerships with community organizations to improve patient care and access to services.1.Develop and implement strategic plans to enhance service delivery and patient outcomes.2.Assist in implementing and evaluating medical standards, updating protocols, policies, procedures, and patient education materials in collaboration with the Medical Director(s).3.Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.4.In collaboration with the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.5.Actively participates in emergency management, regulatory compliance and patient safety programs as a content expert along with other BH leaders for behavioral health-related issues.6.As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in project with a high degree of integrity and efficiency.17.Specific to NeighborHealth South End BH, coordinates BH system of care design in collaboration with multidisciplinary departments to ensure clinical delivery of services remains relevant and useful to the patient population served, including school-based services, IBH, Specialty, and all other clinical programs assigned.18.Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team while holding teams accountable for performance outcomes.19.&nbsp;Oversees the development, implementation and sustainability of a Youth Behavioral Health service line, including prevention, intervention, and wrap around services.10.Assists in BH Department fiscal management: participation in the preparation and monitoring of the departmental budget; BHC productivity/utilization review, and documentation/coding/billing practices and improvements.11.Provides high quality clinical supervision to assigned BHCs and students.12.With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.13.Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.14.Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.15.Identify and pursue business development opportunities to expand services and enhance market presence.16.Build and maintain partnerships with community organizations, healthcare providers, and stakeholders to promote collaboration and resource sharing.17.Provide strong leadership and supervision to clinical and administrative teams, fostering a collaborative environment by driving high performing and high positive teamwork. &nbsp;18.Adheres to all NeighborHealth and departmental policies and procedures.19.Mentors and develops staff to enhance professional growth and improve team performance. Holds team members accountable for underperformance in accordance to NeighborHealth’s policies and procedures.20.Participates in required departmental activities and meetings. Collaborate with clinical teams to integrate services and improve care coordination.21.Lead initiatives for quality improvement and performance metrics.22.Conduct audits and investigations, prepare reports, and implement corrective action plans as needed.23.Performs other related duties as agreed upon and required.Other Duties &amp; ResponsibilitiesOrganizational Competencies1.Reads, understands, and complies with all Organizational, local, State, and Federal policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;2.Upholds procedures and systems to safeguard the confidentiality of&nbsp;all patient and employee information.&nbsp;3.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.4.Leads with “grace under pressure” and models “Patients First” approach to healthcare administration.5.Is solution-focused and a problem solver.EDUCATION: Master’s or Doctoral Degree in the Mental Health field. Independent licensure required (LP, LICSW, LMHC, LMFT).EXPERIENCE: Minimum of 5 years' experience working in behavioral healthcare settings. 5 years of progressive management experience with a track record of leading high performing, highly impactful, highly positive teams.SKILLS/ABILITIES:<ul><li>Excellent communication skills and ability to hold teams accountable.</li><li>Agent of change and healthcare innovation.</li><li>Strong organizational and time management skills.</li><li>Proven Ability to prioritize and manage multiple projects and tasks.</li><li>Excellent oral and written communication skills.</li><li>Analytical skills necessary for the gathering and analyzing of data and reports, and to identify trends/issues.</li><li>Comfortable with the pace of primary and emergency care, within an interdisciplinary team.</li><li>Awareness of and demonstrated commitment to the delivery of culturally competent care.</li><li>Proven customer service skills.</li></ul>This position requires onsite presence with hybrid flexibility, as determined by supervisor.

Administrative Director for Behavioral Health-South End

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of nursing, preferable to have experience with home health, skilled nursing, and/or case management • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Ability to visit Participant in their homes to assessments • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross.Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT).</li><li>Completes initial and semi-annual assessment for all Company services including, but not limited to:<ul><li>Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Provides information to Physicians and other IDT members and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with other members of the IDT.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Team (IDT), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, prevention, palliative interventions, care giving, dying process and safety practices.- Participant visit frequency dependent on risk score/needs to be determined- Home visits to assess home safety, medication compliance, nutritional compliance, DME compliance- ability to live safely in the community. • Reports changes in the patient’s condition to appropriate members of the IDT or other health professionals. • Participates with the IDT to evaluate hospice referrals/admissions for level of care appropriateness.- Attends daily IDT collaboration meetings • Presents concise and pertinent oral and written reports to IDT; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care provided by Community Health Workers and Home Health Aides as requested. • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

RN, Care Coordinator HPH Hospice

San Francisco, CA – Seeking Emergency Medicine Advanced ProvidersBecome a Valued Member of Your Emergency TeamAs an Advanced Provider, you play a critical role in our mission to improve lives in the Emergency Department and are a valued member of the full care team. At Vituity we know the impact you can have.Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.The Opportunity<ul><li>Seeking Emergency Department/Urgent Care Center physician assistants and nurse practitioners.</li><li>Current national certification and DEA are required.</li><li>Previous ED experience required.</li><li>Current CA state license is a plus.</li></ul>The PracticeUCSF Health Saint Francis Hospital – San Francisco, California<ul><li>294-bed hospital, STEMI Receiving Center, and Stroke Center.</li><li>Annual volume of 23,000 with 64 patients per day.</li><li>Additional resources at this site include an urgent care center.</li><li>Vituity-staffed Emergency Department, Hospitalist Department, Inpatient Psychiatry, and Burn Unit offering integrated care solutions!</li></ul>The Community<ul><li>San Francisco, California, is a city of iconic landmarks, cultural diversity, and unparalleled charm, making it an extraordinary place to live and work.</li><li>Known for the Golden Gate Bridge, Alcatraz Island, and historic cable cars, the city offers breathtaking sights and a vibrant urban lifestyle.</li><li>Residents enjoy world-class museums like the de Young and SFMOMA, while outdoor enthusiasts explore Golden Gate Park or hike the trails at Lands’ End.</li><li>The neighborhoods, from bustling Chinatown to the artsy Mission District, offer unique dining and cultural experiences.</li><li>San Francisco’s cool, foggy climate creates a distinct atmosphere, earning it the nickname “The City by the Bay.”</li><li>Its location provides easy access to Napa Valley, Silicon Valley, and coastal adventures.</li><li>With a passionate sports culture, including teams like the Giants and 49ers, San Francisco is a city that inspires and energizes.</li></ul>Benefits &amp; Beyond*Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.<ul><li>Superior health plan options</li><li>Dental, Vision, Life and AD&amp;D coverage, and more</li><li>Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%</li><li>Variety of Pre-Tax Savings Accounts including HSA, FSA, Dependent Care and Commuter Benefits</li><li>Time Off when you need it: Start with 4 weeks PTO annually and increase to 6 weeks with tenure, plus generous sick leave</li><li>Flexible scheduling for work/life balance</li><li>Yearly annual cash bonus</li><li>Professional Expense Reimbursement for medical staff dues, states licenses, DEA license, and national recertification fees</li><li>Up to $1,500 annual allowance for medical education courses and professional memberships</li><li>Student Loan Refinancing Discounts</li><li>EAP, travel assistance and identify theft included</li><li>Free education opportunities for personal and professional growth</li><li>Several wellness programs that focus on provider wellbeing and health</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees</li></ul>Salary range for this role is $65 per hour. Please speak with a recruiter for more information.We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.Applicants only. No agencies please.

Vituity

Mental Health Advanced Provider - Inpatient Psychiatry - UCSF Health Saint Francis Hospital

Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!You will make an impact by:&nbsp;<ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students.</li></ul><ul><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li></ul><ul><li>Applying your skills and experience to your assigned teaching schedule.</li></ul><ul><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li></ul><ul><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li></ul><ul><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li></ul><ul><li>Maintaining scholarly activities.</li></ul><ul><li>Participating in professional growth and service in accordance with university policies.</li></ul><ul><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li></ul><ul><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.<ul><li>*If working with students in a Clinical setting you will:</li></ul></li></ul><ul><li>Assume complete responsibility for students in clinical facilities.&nbsp;</li></ul><ul><li>Clarify clinical expectations with students.</li></ul><ul><li>Clarify student placement and expectations with clinical facility staff.</li></ul><ul><li>Utilize care planning time to direct students to available resources needed for clinical preparation.</li></ul><ul><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li></ul><ul><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between&nbsp; weekly theory content with clinical objectives and experiences.</li></ul><ul><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul>Your Experience Includes:&nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li></ul><ul><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li></ul><ul><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul>Education:<ul><li>Master’s degree in nursing</li></ul><ul><li>Professional nurse licensure required.</li></ul>#HEJDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Full Time Mental Health Clinical Instructor

Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!You will make an impact by: &nbsp;<ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students. </li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities. </li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation. </li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul>Your Experience Includes: &nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul>#HEJ Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Adjunct Mental Health Clinical Instructor

Salary Range:&nbsp;&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Information Technology (IT) Development Operations (DevOps) Engineer II plays a key role in implementing and maintaining automation processes to streamline our software development and deployment pipelines. This position maintains and enhances the Continuous Integration and Deployment (CI/CD) pipelines ensuring the reliability, scalability and efficiency of L.A. Care's software delivery pipeline. This position fosters a culture of collaboration between the development and operations teams, automates manual processes, and improves the efficiency, reliability, and scalability of software delivery.<h4>Duties</h4>Continuous Integration and Deployment (CI/CD): Build and maintain CI/CD pipelines using tools like Jenkins, GitAction CI/CD. Implement automated testing and deployment processes to ensure rapid and reliable delivery of software releases.Monitoring and Logging: Configure and manage monitoring and logging solutions to ensure the health and performance of systems and applications. Analyze metrics and logs to troubleshoot issues and optimize system performance.Collaboration and Documentation: Collaborate with development and operations teams to identify automation opportunities and streamline workflows. Document infrastructure and processes to facilitate knowledge sharing and ensure system reliability.Security and Compliance: Implement security best practices and compliance standards in infrastructure and deployment processes. Conduct regular security assessments and audits to identify and vulnerability Management. Process, report and audit using the Version Control System (VCS) Access control. Infrastructure Automation: Design, implement, and maintain infrastructure as code (IaC) solutions using tools such as Terraform, Ansible, or Chef. Automate deployment, scaling, and monitoring of cloud-based infrastructure on platforms like Azure.Focus on the intersection of software development (Dev) and IT operations (Ops), aiming to improve collaboration and productivity across these functions. Responsible for automating infrastructure provisioning, configuration management, monitoring, and scaling of applications and systems.Work closely with cross-functional teams, including developers, system administrators, and quality assurance engineers, to ensure seamless software delivery and system reliability.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Technology or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4>Required:At least 5 years of experience as a DevOps Engineer or similar role. At least 3 years of experience in source code management and administration.Experience in version control systems (VCS), such as GITHUB GIT Action, Application Development Interface (ADI), and Subversion (SVN).Experience in CI/CD tools such as GIT Action, Azure DevOps (ADO) CI/CD tools and integration of VCS with development pipelines.Experience with security best practices related to source code management.Preferred:Hands on experience managing infrastructure as code (IaC) and Containerization and Orchestration.<h4>Skills</h4>Required:Strong understanding of branching strategies, code versioning, and merge conflict resolution in ADO, GITHUB.Strong understanding of GIT Action capabilities to develop and manage CI/CD pipelines.Strong scripting skills using power Shell, Python, or other relevant languages.Strong knowledge of code quality tools and practices. Must have skills to configure new tools.Must have a broad range of skills including scripting and programming, cloud infrastructure (AWS, Azure, etc.), containerization (Docker, Kubernetes), and orchestration tools.Excellent problem-solving and troubleshooting skills.Strong communication and collaboration skills.Detail-oriented and organized with a commitment to maintaining data integrity.Strong teamwork abilities.Must be a self-starter with the ability to build processes from ground level.Good understanding of networking, security, and best practices for cloud and on-premises infrastructure.Exposure to monitoring and troubleshooting applications and infrastructure.Expertise in cloud computing platforms such as Azure, AWS or Google Cloud.Excellent leadership skills, with the ability to influence and inspire cross-functional teams.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles

L.A. Care Health Plan

Information Technology Development Operations Engineer II

ResponsibilitiesJob SummaryThis position is responsible for facilitating the implementation and maintenance of Environmental, Health, and Safety (EHS) systems, including Safety, Industrial Hygiene, Environmental, and Medical programs at the Howmet-Waco facility. The role ensures compliance with safety regulations, conducts audits, and provides training to promote a safe and healthy work environment.&nbsp; &nbsp;Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul> <li>Partner with Waco line organization regarding Howmet Aerospace standards and procedures to achieve a zero-incident workplace.</li> <li>Assist in implementing the EHS BU plan in accordance with the incident prevention and environmental programs.</li> <li>Coordinate with other BU sites as needed; assist with corporate initiatives &nbsp;</li> <li>Assess risk associated with manufacturing processes and act to minimize risks.</li> <li>Determine corrective actions as a result of hazards identification.&nbsp;</li> <li>Perform risk assessments.&nbsp;</li> <li>Lead and/or facilitate location EHS teams as assigned.</li> <li>Educate line organization personnel to ensure compliance with all EHS regulatory requirements and Howmet Aerospace standards.</li> <li>Provide specialized EHS expertise and assist in developing location knowledge of EHS regulations and corporate standards.</li> <li>Experience required in defining, obtaining, and coordinating necessary EHS reports, permits, communications, EHS self-assessments (ASATs) and FMEA program for the location.</li> <li>Develop and update EHS written policies, procedures, programs and safe work instructions.&nbsp;</li> <li>Incorporate Human Performance principles into assigned programs.</li> <li>Develop and facilitate EHS training.</li> <li>Assist in coordinating fire and other emergency drills.&nbsp;</li> <li>Assist the EHS SPAs with their programs and lead assigned programs to meet legal and other requirements.</li> <li>Provide a consistent presence on the production floor. Position requires boots on the ground for safety oversight.&nbsp;</li> <li>Attend leadership meetings as required.&nbsp;</li> <li>Review and submit EHS incidents into Incident Management System.&nbsp;</li> <li>Inspects the facility for signs of non-compliance; this includes housekeeping, blockage of emergency exits, incorrect use of equipment or safety accessories, etc.</li> <li>Ensure environmental and industrial hygiene sampling and monitoring compliance (Air, Water &amp; Soil) including but not limited to Asbestos, Lead, Microbiological (fungi &amp; Bacteria), IAQ, Metals, VOC’s, PCB’s and other materials as requested.</li> <li>Observes contractors for non-compliance issues.</li> <li>Application of OSHA, EPA,TECQ, NFPA, and ANSI standards.&nbsp;</li> <li>Support and provide insight for projects performed within the facility.&nbsp;</li> <li>Drive/provide continuous improvement initiatives.</li> <li>Monitor hygiene programs.&nbsp;</li> <li>This position may require occasional on-call availability to address urgent issues outside of regular business hours</li></ul>QualificationsQualificationsBasic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul> <li>Bachelor’s degree from an accredited institution; degree preferred to be in Environmental Science, Occupational health and Safety, Engineering, or related field.</li> <li>3+ years of relevant experience in an EHS role</li> <li>Proficient in risk assessment</li> <li>Ability to conduct safety audits and investigations</li> <li>Data analysis skills</li> <li>Capacity to work collaboratively with different departments to implement safety measures and ensure compliance across an organization</li> <li>Minimum of two years of experience in managing and reporting on environmental programs in coordination with municipal authorities and the Texas Commission on Environmental Quality (TCEQ)</li> <li>Employees must be legally authorized to work in the United States.&nbsp; Verification of employment eligibility will be required at the time of hire.&nbsp; Visa sponsorship is not available for this position.</li> <li>This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.&nbsp; ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.</li></ul>Preferred<ul> <li>Completed OSHA 511 1910&nbsp;</li> <li>Emergency Medical Training highly desirable (EMT-B, Medic, CPR Certification, etc.)</li> <li>Experience in performing boots on the ground safety oversight</li> <li>Experience with emergency response crews in incidents involving hazardous and non-hazardous material releases to air, soil and water&nbsp;</li> <li>Demonstrated strong propensity for hands-on work and attention to detail.</li></ul>About us Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

Environmental, Health, and Safety (EHS) Engineer

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources.Qualifications:<ul><li>Current Affiliate state or &nbsp;multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.</li><li>Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>Excellent critical decision making and problem-solving skills</li><li>Excellent clinical and assessment skills</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>Ability to effectively handle stressful situations professionally and calmly with exceptional customer service</li><li>Strong patient service skills</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information seeking / probing skills&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accurate knowledge transfer&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Listening, understanding, and responding<ul><li>Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits</li><li>Ability to work in a cooperative team environment</li><li>Able to exhibit a sense of urgency in daily work activities</li><li>Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>Available to work shifts to accommodate extended hours of operation as scheduled</li><li>Ability to perform sedentary work with frequent interruptions</li><li>Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with coworkers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.</li><li>Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.</li><li>Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services.&nbsp; Positively promotes and clearly explains benefits of Chapters Health System’s services.&nbsp; Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.</li><li>Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.</li><li>Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).</li><li>Provides reassurance to patients and families.&nbsp; Assists in finding solutions to their questions and/or recognizes the need for an in person visit.&nbsp; Coordinates or completes in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.</li><li>During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN Day Triage Runner LifePath Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of nursing, preferable to have experience with home health, skilled nursing, and/or case management • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Ability to visit Participant in their homes to assessments • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross.Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT).</li><li>Completes initial and semi-annual assessment for all Company services including, but not limited to:<ul><li>Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Provides information to Physicians and other IDT members and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with other members of the IDT.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Team (IDT), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, prevention, palliative interventions, care giving, dying process and safety practices.- Participant visit frequency dependent on risk score/needs to be determined- Home visits to assess home safety, medication compliance, nutritional compliance, DME compliance- ability to live safely in the community. • Reports changes in the patient’s condition to appropriate members of the IDT or other health professionals. • Participates with the IDT to evaluate hospice referrals/admissions for level of care appropriateness.- Attends daily IDT collaboration meetings • Presents concise and pertinent oral and written reports to IDT; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care provided by Community Health Workers and Home Health Aides as requested. • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Field RN Case Manager/Wednesday-Saturday Cornerstone Hospice

Salary Range:&nbsp;&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4> The Manager, Technology Application Production Support and Control will report to Director, Production Support within the IT Quality Assurance and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management. The Manager will provide end to end support for all on premise L.A. Care software applications and coordinate support with vendors for off-premise/hosted applications. The Manager will ensure all Production incidents and Service Requests are handled within the LA.Care defined SLAs using ITIL processes. &nbsp;This position will collaborate with Business and various IT teams like Infrastructure, Development and Service Desk to ensure the tickets are getting completed to Business satisfaction. This position will support process improvements to continuously improve the stability and performance of the mission critical applications. The Manager will also perform service transition from development to support and Identify system bottlenecks and opportunities for betterment. The Manager manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, disciplining, and motivating direct-reports.<h4>Duties</h4>Manage a team of FTEs and suppliers to provide 24/7 support for Production applications across L.A. Care's Claims/EDI, Member, Provider, Health Services, Customer Solutions Business functions.Provide technical guidance to the team in managing production incidents, -&nbsp;incident analysis, technical solution review, incident monitoring, tracking and business communications.&nbsp;Manage Batch IT Production Control - monitoring batch jobs, addressing batch failures, and reporting metrics.Manage Operations/maintenance activities to upkeep Production environments/functions.&nbsp;Act as an Incident Manager and, communicate and provide coverage for significant incidents that bring down or degrade services.Collaborate with Infrastructure team, hosted vendor teams, Release Management and Quality Assurance teams to address production incidents per the service level agreements.&nbsp;Collaborate with Software Delivery teams to enable timely and incident-free software deployment and feature releases.Take appropriate action to investigate and resolve incidents and problems in application systems and services. Guarantee that such incidents and problems are fully documented. Coordinate the implementation of agreed remedies and preventative measures.&nbsp;Manage that services are met through the monitoring and achievement of critical and key performance Indicators.Govern the delivery of service level agreement and supplier contractual obligations.<h4>Duties Continued</h4>Manage staff, including, but not limited to: hiring staff, monitoring of day to day activities of staff, monitoring of staff performance, performance reviews, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, disciplinary matters for direct reports, among others.Perform other duties as assigned.<h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required:At least 4 years of leading staff or supervisory/management experience.At least 6 years of hands-on experience with ITSM Operations, managing a 24/7 production environment.At least 6 years of experience doing Root Cause analysis, planning of changes and managing problem tickets to full resolution in a 24x7 production environment.Experience working with compliance, audit, outside regulators, and other support organizations while participating in providing solutions in support of the business objectives. Experience working with off-premise hosted system/environments.&nbsp; Hands on experience with monitoring and ticketing tools. Experience in Incident Management, Change Management and Problem Management.Experience in Infrastructure Support, Configuration and Release Management.Experience in Oracle, SQL Server, DB2, Informatica, .Net, Java, MQ, Nodejs, Cassandra, splunk.Experience on Cloud Technologies (AWS, Azure, Google), Microservices and web APIs.Experience in Implementing Dev OPS.Experience in leading large production support teams and Managing in a 24/7 support environment.Experience and confidence working with all levels of management (tech and business), in a matrixed environment, acting as the central point of contact for production issues. Experience supporting remote team members.Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.<h4>Skills</h4>Required:Knowledge of Unix Shell Scripting.Basic understanding of SAFe/ Agile framework.Advanced problem solving and analytical skills.Effective organizational, time management and planning skills.Excellent written and verbal skills. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and run large conf. calls with all levels and teams.Ability to work with cross-functional teams.Proficiency with Excel and PowerPoint and presenting to senior management.Able to multi-task and work in a high stress environment.Preferred: HealthCare Insurance Domain expertise<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Service Desk, Claims, Customer Service, Insurance

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