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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Data Management team within the Information Security organization manages Information Security Data Warehouse and builds tools/processes to help Cyber Security Analysts identify, investigate and manage risks. The Technical Project Manager (TPM) is responsible for managing the team’s capacity as they contribute to capabilities to improve product features across the portfolio, as well as providing an environment for the system engineers to deliver without interruptions. This position works closely with business partners, auditors, architects, system engineers across multiple teams, acting as a single point of contact for the team. Being part of the Information Security organization, the TPM needs to have a good understanding of the information security landscape to work closely with Security Analysts to build products for them.<ul><li>Working within and across tech and business units to prioritize, plan and execute the development schedule for new capabilities</li><li>Managing and appropriately escalating delivery impediments, risks, issues and changes tied to the team’s capability development initiatives</li><li>Creating both business and tech-facing artifacts to clearly illustrate the teams work, beyond technical documentation</li><li>Ensuring deliverables across engineering teams are of high-quality with clear documentation</li><li>Managing stakeholders– prioritizing requests, gaining alignment, and setting expectations on project delivery</li><li>Working with tech partners and architects to identify solutions and business process improvements</li><li>Responding to audit requests by performing required data analysis and submitting evidence to close the requests.</li></ul>Minimum Qualifications:<ul><li>Preferably a BS or MS degree in Computer Science, Computer Engineering, or other technical discipline OR 8+ years of Information Technology management experience in the area of Information Security</li><li>8+ years of Software Project Management experience</li><li>Have prior experience working with data engineers and managing big data projects</li><li>Ability to query and analyze data to respond to adhoc requests</li><li>Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering</li><li>Ability to drive projects end-to-end, work with a diverse set of teams spread across the globe and challenge the status quo</li><li>Willingness to learn new technologies, experiment and use them to their maximum potential</li><li>Understanding of Agile Scrum and Kanban methodologies with demonstrated ability to implement Agile methodologies within teams</li><li>Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers especially using online collaboration tools</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams</li><li>Experience with Confluence, Jira and GitHub</li></ul>Preferred Qualifications:<ul><li>Experience dealing with Audit Requests will be added plus</li><li>Professional certification preferred (e.g. CISA, CISSP, CISM etc.)&nbsp;</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Manager - Technology Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Director of Data Risk Management, Reporting, and Testing will lead the team responsible for ensuring compliance with the Enterprise Data Risk Management Policy within the Enterprise Acquisition Products &amp; Platforms (EAPP) organization. This role will be responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. The Director will partner across business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.How will you make an impact in this role?<ul><li>Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data</li><li>Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy</li><li>Understand, comply with, and execute role and responsibilities as defined under the Enterprise Data Risk Management Policy </li><li>Establish, maintain, and test the effectiveness of controls to manage data risk within established Data Risk Appetite limits </li><li>Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and supporting testing and validation</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure system-level lineage is documented completely and accurately</li><li>Partner closely with EAPP colleagues to establish and execute a multi-year roadmap based on enterprise data objectives</li><li>Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to effectively manage data</li><li>Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements</li><li>Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners</li></ul>Minimum Qualifications<ul><li>8+ years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Minimum 2 years expertise in data governance or related domain at a large financial institution</li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on evolving concepts and standard methodologies</li><li>Senior-level program management experience, with partners across a diverse, global set of business units</li><li>Demonstrable experience driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and complete solutions to solve sophisticated challenges</li><li>High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large audiences and senior leaders</li><li>Preferred: Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Data Risk Management, Reporting, and Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Third Party Data Scanning will support the activation of third-party data management at American Express through the enablement of our automated data transfer scanning roadmap. Coordinating across a diverse cross-functional group of teams and leaders, this role will enable the uplift of critical capabilities related to the discovery and control of data sharing with third parties.Primary Responsibilities:<ul><li>Maintain strategic insight into the competitive landscape and emerging data privacy, GDPR, risk considerations. </li><li>Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners with regards to external data sharing tools, while keeping team capacity and goals in mind.</li><li>Through orchestration with business, GCO, operational risk and compliance, and technology teams, aid in solutions for third parties with respect to data leaving American Express</li><li>Conduct business impact analysis and execute change in response to regulatory shifts</li><li>Execute product roadmap as a Product Owner and translate business/customer needs to create features, user stories, and acceptance criteria, taking E2E ownership for our external data sharing products &amp; capabilities through the entire product cycle from conception, envisioning and testing through to delivery.</li><li>Drive collaborative spirit when working with technology, business stakeholders, and key partners across the enterprise through frequent and open communication.</li></ul>Qualifications:<ul><li>3+ years of experience in product management, privacy technology, or a related technical role.</li><li>Experience (or strong interest in) in privacy subject matter, and specifically privacy technology is a plus.</li><li>Recent experience in a Product Management or Analyst role writing stories and acceptance criteria utilizing Rally or JIRA.&nbsp;</li><li>Prioritizing work for a scrum team and making difficult tradeoffs in an Agile environment.</li><li>Excellent listening and communication skills to effectively communicate complex ideas and information across a broad range of stakeholders</li><li>Collaboration and leadership skills that help navigate cross-functional teams and build relationships, to influence decisions and deliver on shared objectives.</li><li>Great organization skills to balance answering questions and responding to needs of various stakeholders while continuing to drive delivery.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Role DescriptionAs a Data Custodian Delegate, you are part of the team responsible for bringing data systems under governance with the Enterprise Data Management Operating Policy within your domains/business units. You will support the Data Custodian to partner with process owners and product owners to implement requirements for data, including metadata, lineage, transformation, implementing technical controls, and remediation of technical data incidents. You will work across business units, enterprise technology teams, and product/platform teams to define and execute strategy, driving the consistency, usability, and governance of our data assets for your business unit.Primary Responsibilities: <ul><li>Supports the implementation and maintenance of the Enterprise Data Risk Management Operating Policy requirements and standards for data and data systems within your domains/business units</li><li>Assist the Data Custodian with understanding metadata, usage, standards and quality for specific data elements </li><li>Support in the management of all Data Risks for your business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Management Operating Policy</li><li>Collaborate within your team on creating data documentation including definitions for critical data, processes, quality control, and mitigating controls </li><li>Work within your team to ensure the defined Data Control rules are updated on a recurrent basis and assist in the implementation of data controls for the respective systems</li><li>Work with product owners and managers to prioritize features and user stories that enable compliance with the Enterprise Data Management Operating Policy</li><li>Assist with root cause analysis, facilitate corrective actions and remediations, and support testing and validation for Data Incidents</li><li>Develop and produce key metrics scorecards and program status communications for the full suite of teams within the Data Office</li><li>Supporting the Data Custodian in designing and implementing controls to mitigate Data Risks within your business unit. </li></ul>Qualifications:<ul><li>Bachelor's Degree&nbsp;</li><li>3+ years of experience in data management in a cross-functional environment2</li><li>2+&nbsp;&nbsp;years of experience in data management in a cross-functional environment</li><li>Some level of experience related to business challenges and connecting those to data and capabilities </li><li>Understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance to Data Governance policy and standards </li><li>Intermediate competency in SQL &amp; Python or other programming language</li><li>Basic experience / knowledge of Data Governance / Data Management tools</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment </li><li>Willingness to test, learn, fail and improve is critical</li><li>Must have a positive, collaborative leadership style with colleague and customer first mindset</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Future Opportunities - Data Custodian

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Digital within Technology is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions. This is a great opportunity in Enterprise Digital Experimentation &amp; Analytics (EDEA) in NYC to lead a team of talented professionals that drives acquisition growth and revenue, and premium differentiated experiences based on customer needs via performing analytics and experimentation, optimizing and innovating digital user experiences, and building strong partnerships with Product, UXR, Marketing, Servicing and Technology.EDEA team enables the world’s best digital experiences for acquisition, onboarding &amp; servicing through analytics &amp; experimentation. It supports key digital products (Homepage, Card Shop, MGM, Apply, Onboarding, MYCA: Web &amp; App, Push channels) across Global Consumer, Global Commercial and Digital Servicing business units. This role will report to the VP of Enterprise Digital Experimentation &amp; Analytics for Acquisition Experiences, and focus on US Commercial portfolio. The successful candidate is expected to exhibit expertise in understanding and delivering strong acquisition outcomes, and drawing meaningful insights and guiding strategy through analytics, reporting and experimentation. Job Responsibilities<ul><li>Provide thoughtful leadership, vision and direction to the team and key stakeholders. Lead projects/work streams to derive and action winning insights for Acquisition Experiences that optimize acquisition outcomes and drive excellent customer experience</li><li>Lead and develop a team of analysts, fostering their growth in technical skills, analytical thinking, storytelling and design of experiments. Create positive and productive team environment. Effectively teach, coach, and develop team members, as appropriate</li><li>Help increase acquisition across our digital assets</li><li>Define and build key KPIs to monitor the digital health and success</li><li>Support the development of new products and capabilities</li><li>Deliver readout of new launches uncovering insights and learnings that can be utilized to further optimize the experience&nbsp;</li><li>Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable&nbsp;</li><li>Craft compelling data-driven stories that distill complex analytics into clear, impactful insights for diverse audiences, including senior leaders and marketing partners, to champion winning digital experiences </li><li>Effectively collaborate with cross-functional teams to identify KPIs, prioritize experimentation opportunities and deliver actionable recommendations</li><li>Identify and understand trends and activities in the external market/industry and impact to AMEX</li></ul>Minimum Qualifications<ul><li>Strong Leader and Data-Driven Strategist with a tremendous will-to-win</li><li>Post graduate Degree in analytics, business, economics, statistics, mathematics, engineering or finance</li><li>Minimum 7 years of relevant analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred</li><li>Proven experience of leading analytics teams and working on data integrations with partners, with a track record of consistently delivering results though developing advance analytics and platforms</li><li>Superior problem-solving/decision making skills</li><li>Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe</li><li>Strategic and analytical orientation - numerical with forecasting, plus financial acumen to drive business analyses</li><li>· &nbsp;&nbsp; Excellent oral and written communication skills, coupled with strong storytelling skills to communicate findings effectively to different audiences</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back&nbsp;Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.&nbsp; Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.&nbsp; By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role DescriptionAs a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.Primary Responsibilities: <ul><li>Responsible for supporting the Data Steward in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the Data Steward in the execution of their role. </li><li>Responsible for holistic platform data quality monitoring, including but not limited to key reports.</li><li>Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.</li><li>Support the Data Steward in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Responsible to partner with the Data Steward in developing and managing the data management roadmap. </li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Qualifications:<ul><li>2 - 3 years of experience in data architecture and strategy for Master Data Management (MDM)/Customer Relationship Management (CRM) platform.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.</li><li>Intermediate competency in SQL &amp; Python or other programming language.</li><li>Prior experience in Finance or Controllership preferred.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Risk ID and Assessment team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.GMNS is looking for a Director of Risk ID and Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, GMNS Risk ID and Assessment will:·Provide additional identification of risks throughout business processes and systems (along with business process owners)·Facilitate BUs in their risk assessments performance (e.g., Risk &amp; Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)·Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making·Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing·Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)·Champion risk management practices within the business·Develop risk profiles and maintain an updated risk register(s)·Be a key leader for sharing insights, better practices, themes, etc. across the enterpriseRequired Qualifications: ·6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts·Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards·Experience within financial services industry·Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively ·Demonstrated history and ability to manage large teams, spread over geographies and with varying backgroundsPreferred Qualifications:·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·Experience in at least one of the following:oProviding identification of operational risks throughout business processes and systemsoFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are metoEnhancing risk assessments and associated methodologiesoLeading independent control monitoring, including identification of control improvementsoIdentifying areas of risk for intervention, including conducting independent quality assurance and process testingoCompiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesORMCMSalary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director, GMNS Risk ID and Assessment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.Enterprise Platforms are engines of growth for the company providing capabilities that power almost all key customer facing experiences to our Credit Card, Loan and Banking customers. One of key objectives Enterprise Platforms are driving at is develop a best-in-class Product Catalogue that would enable American Express to launch new customer facing products and experiences with unparalleled flexibility and dramatically improved speed to market globally across all countries American Express operates in.Our mission is to accelerate the pace of financial innovation and build new financial products for American Express at unprecedented speed by streamlining the process of launching and iterating on financial products.As a Full Stack Engineer, you will be responsible for building compelling user interface as well as backend APIs for integrating with dozens of internal systems. These interfaces power user journey for internal users that create new customer experiences, determine pricing and create/manage marketing offers. You will achieve this using latest and greatest open-source technologies and frameworks that facilitates developer productivity without compromising on quality at enterprise scale.&nbsp;&nbsp;You’ll apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders&nbsp;on a daily basis&nbsp;to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions.&nbsp;Our engineers are expected to involve themselves in the full product lifecycle and share their opinions&nbsp;about the direction of our products.&nbsp;Are you passionate around solving business problems through innovation and sound engineering practices?Here is what you can expect to do in this role:<ul><li>Function as senior member of an Agile scrum team helping drive consistent development practices (tools, testing, common components, and documentation)</li><li>Spend ~50% of time writing code and testing, and remainder of time managing team and stakeholders through ongoing product/platform release sprints</li><li>Analyze/refine business features and user stories with Product Owner to support design and build activities.</li><li>Develop new user-facing features using React.js</li><li>Translate designs and wireframes into high quality code</li><li>Take the API first approach to all development and build those APIs for zero touch consumption</li><li>Build reusable cross platform components, front-end libraries&nbsp;and back end API's</li><li>Collaborate with engineering teams: find opportunities to educate and learn from other mobile &amp; web engineering teams&nbsp;</li><li>Develop deep understanding of tie-ins with other business processes and provider/consumer systems </li><li>Take ownership ­­­and responsibility for the quality of the code from development to production</li><li>Perform peer code reviews, making deliberate short and long-term design decisions and keeping constant focus on clearing technical debt items in the backlog </li><li>Manage and mentor team of junior and senior engineers through ongoing sprints</li><li>Research and apply leading UI and API technologies and libraries that enable agile product development.</li><li>Implement the best-in-class software practices that produce maintainable code, including usability patterns, code style conformity, integration, unit testing, and code review</li><li>Works closely with product owners on blueprints&nbsp;and quarterly planning of feature sets </li><li>Communicate with stakeholders and business partners on the solution and the implementation aspects at the technical and/or functional level appropriate for the situation</li><li>Seek continuous improvement in ways or working and delivery of quality software by participating in and acting on sprint and product increment level retrospectives</li><li>Influence team members with innovator mindset and demonstrated risk taking</li></ul>Minimum Qualifications:<ul><li>6+ years of backend software development experience (Java preferred)</li><li>3+ years of development experience with front-end technologies and frameworks</li><li>Recent experience in developing front-end applications using React and Redux.</li><li>Proficiency in JavaScript ES6 including DOM manipulation and the JavaScript object model</li><li>Passion for learning new technologies, industry trends and deep technical curiosity</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>Collaborative work ethics to thrive on peer support and taking pride in of products and capabilities delivered as a team</li><li>Ability to act as a change agent in rapidly evolving business requirements and platform roadmap</li><li>Should have worked on RESTful API design and implementation. </li><li>Ability to balance priorities and break down complex problems to manageable chunks that can be delivered incrementally</li><li>Must be willing and able to express new ideas, concerns and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing.</li><li>Strong experience with at least one NoSQL databases (Couchbase is preferable)</li><li>Experience with using design language systems or similar</li><li>Practitioner level understanding of CI/CD process and tools like – Git, GA, Docker, Jenkins, XL Release etc.</li><li>Good communication skills - able to explain technical concepts to designers, product managers and business partners in ways that are meaningful to them</li><li>Expertise in one or more automated testing tools such Sauce labs, TestNG, Selenium, etc.</li><li>Experience with one or more logging and monitoring tools like Splunk, Dynatrace, Prometheus</li><li>Experience with BDD, TDD and/or ATDD</li></ul>Preferred Qualifications:<ul><li>OpenAPI 3.0 and Swagger documentation</li><li>Experience developing Data Driven Dynamic UIs using libraries/frameworks like react-jsonschema-form</li><li>Experience with one or more rules engine related libraries/frameworks for frontend (json-rules-engine) and backend (Drools)</li><li>Contributions to open-source or reusable libraries</li><li>Event Driven and Reactive Programming (Vert.X or Spring Webflux) experience</li><li>Experience of writing cloud native applications using OpenShift and Docker containers</li><li>Strong analytical skills and knack of looking for non-obvious solutions</li><li>Domain knowledge of Payments and/or Financial products</li><li>Experience building microservices using domain driven design</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Software Engineer-GAR

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?You will be part of a fast-paced, entrepreneurial team responsible for delivering world class Omnichannel cardmember experiences and personal integration through java services and data driven solution on Big Data stack, Spark, Scala, GCP, Elastic Search and APIs. You will be challenged with identifying innovative and transformative ideas and proof of concept to deliver against the existing and future needs of our customers.Focus - Design, development, troubleshooting, and debugging of work efforts for customer-facing applications, business applications, and/or internal end-user applications.Organizational Context - Member of a product engineering or delivery and integration team&nbsp;Key Responsibilities:<ul><li>Perform technical aspects of software development for assigned applications including&nbsp;design, developing prototypes, and hands- on coding assignments of various technologies.</li><li>Function as an engineer in an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)</li><li>Strong OpenSource concepts and enable engineers to guide and adapt.&nbsp;</li><li>Do code reviews and automated testing, build and adapt CICD within the team</li><li>Lead Product Management and work closely with product owners in defining roadmap&nbsp;</li><li>Debug software components and identify code defects for remediation</li><li>Collaborate with others in crafting and implementing your technical vision</li><li>Able to do deployment, support, and monitoring of software across test, integration and production environments.</li><li>Automate deployments in test or production environments</li><li>Automatically scale applications based on demand projections Leadership</li><li>Demonstrate increased self-reliance to achieve team goals</li><li>Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking</li></ul>Minimum Qualifications:<ul><li>5 to 6 years of software development experience in a professional environment&nbsp;</li><li>Wide breath of engineering experience, Big Data , SPARK , API, Elastic Search,, SCALA</li><li>Proficiency in at least one programming language, SCALA.,</li><li>Proficiency in the Big Data stack (Hadoop, Spark, NoSQL, HBase)</li><li>Experience in data streaming platforms experience such as Kafka, Airflow, Apex, Spark</li><li>Resolves complex technical design issues</li><li>Collaborate with the other architects, product managers, data scientists, business analysts and other engineers to define requirements and design solutions.&nbsp;</li></ul>Preferred Qualifications:<ul><li>GCP and AWS technology is a plus&nbsp;</li><li>Java, Go Lang is a plus&nbsp;</li><li>Gihub actions for data piple is a plus&nbsp;</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Software Engineer-Spark and Scala

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Service Delivery Manager, Proactive ServicingJob SummaryThe Service Delivery Manager for Proactive Servicing is a pivotal leadership role responsible for shaping and executing the enterprise-wide strategy for device health and proactive support. This individual will leverage advanced monitoring platforms like&nbsp;Nexthink and other device health monitoring tools&nbsp;to identify and mitigate potential issues before they impact colleague productivity. A&nbsp;strong understanding of ServiceNow and IT Service Management (ITSM) principles&nbsp;is crucial for integrating proactive insights into existing workflows, ensuring high levels of service delivery compliance, and meeting key performance indicators (KPIs) related to proactive servicing and containment. The role demands a blend of technical expertise, strategic foresight, and a relentless focus on optimizing the colleague experience through data-driven approaches.Responsibilities<ul><li>Develop, implement, and continuously refine the proactive servicing strategy across the organization, with a core focus on anticipating and preventing end-user issues to enhance the overall colleague experience.</li><li>Take ownership of the enterprise device health program, utilizing insights derived from Nexthink and other device monitoring tools to identify trends, automate remediation actions, and drive continuous improvement in device performance.</li><li>Integrate proactive servicing insights and capabilities deeply into the ServiceNow platform, ensuring seamless workflow automation, incident deflection, and problem management.</li><li>Define, monitor, and report on key compliance KPIs related to service delivery, proactive interventions, and overall device health, ensuring adherence to ITIL and other relevant ITSM frameworks.</li><li>Maximize the effective utilization of device health monitoring tools (e.g., Nexthink) by servicing engineers and support teams for effective troubleshooting, remote actions, and preventative measures.</li><li>Analyze complex device health data, sentiment data, and operational metrics to provide predictive insights and actionable recommendations to leadership, informing strategic improvements.</li><li>Collaborate extensively with various internal teams including product engineering, traditional support channels (Concierge, TechCare), and Active Directory, to ensure end-to-end alignment and solution delivery.</li><li>Champion continual process improvements within the proactive servicing domain, identifying opportunities for innovation and automation to enhance efficiency and effectiveness.</li><li>Build and maintain strong relationships with senior leaders, business unit representatives, and vendor partners, effectively communicating the value, impact, and challenges of proactive servicing initiatives.</li></ul>Qualifications<ul><li>Proven track record in a Service Delivery or IT Operations leadership role with a significant focus on proactive servicing, preventative maintenance, and enhancing end-user experience.</li><li>Deep technical understanding and practical experience with device health monitoring tools, especially Nexthink. Familiarity with other DEX (Digital Employee Experience) tools is a strong plus.</li><li>Strong working knowledge and practical experience with the ServiceNow platform (e.g., Incident, Problem, Change, Knowledge, ITOM, ITAM modules) and a solid understanding of ITIL or other ITSM best practices.</li><li>Demonstrated ability to analyze large datasets, identify trends, create meaningful reports, and translate technical findings into clear, strategic insights for executive consumption.</li><li>Experience in managing service compliance, understanding operational risks, and implementing controls within an IT service environment.</li><li>Exceptional analytical, problem-solving, and critical thinking skills, with the ability to define strategic roadmaps and drive complex initiatives.</li><li>Excellent verbal and written communication skills, capable of articulating complex technical and strategic concepts persuasively to diverse audiences, from engineers to senior VPs.</li><li>Proven ability to lead initiatives, foster cross-functional collaboration, and drive consensus in a fast-paced environment.</li><li>Education:&nbsp;Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent extensive practical experience in IT service management.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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