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21-Jun-2024<h4>Customer Service Center Representative</h4>Campus Services 66082BRJob SummaryThis is a one year term position terminating on June 30, 2025 with the possibility of renewal. The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines:&nbsp; Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing. The Customer Service Representative (CSR) is responsible for providing optimal customer service support to all members of the Harvard community. Customer Service is provided in person, over the phone, by email and via several product-specific websites.&nbsp;&nbsp; The CSR handles routine as well as complex and specialized requests from customers which include Schools, Departments and individual students, faculty, staff and other university affiliates.Position Description<ul><li>Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.&nbsp; Notary Public services provided by appointment.</li><li>Advise customers on eligibility for the issuance and distribution of ID cards.&nbsp; Process ID card orders (bulk printing or individual); enter POI information into University Directory; performs validation, image capture and printing of photo ID cards.&nbsp; Process lost ID card fees.,&nbsp; Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.</li><li>Assist customers with issuing and processing parking permits, parking access credentials for short term, annual and event parking; parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles. Process payments for permit and parking violations.&nbsp; Under direction of management, assist with special projects such as parking email communications, parking relocations and wait list fulfillment.&nbsp; Process applications and payments during annual permit renewal process.&nbsp; Coordinate daily customer support and troubleshooting with parking services field operations staff.</li><li>Assist customers who are prospective tenants with HU Housing portfolio and program information.&nbsp; Act as resource for customers with off campus and alternate resources. Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off campus listing process for non-Harvard owned apartments. Process monthly apartment payments and daily reconciliation of credit card terminals.</li><li>Assist customers who are interested in alternate commuting options with CommuterChoice with program information.&nbsp; Act as a resource for customer with alternate resources including Mass Transit and carpooling.</li><li>Provide Notary Public services to Harvard affiliates (Notary commission fee paid by Harvard)</li><li>Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.</li><li>The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control. &nbsp;Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.</li><li>Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies/products are secured on a nightly basis.</li><li>&nbsp;Perform related duties as required.</li></ul>Basic QualificationsHigh school graduate or equivalent with some higher level business training and three or more years of related customer service experience.&nbsp; Must have excellent customer service skills; positively believing that the customer comes first. Must have outstanding professional communication, technical and analytical skills. Must have experience working with the public and ability to manage sensitive conversations when necessary.Additional Qualifications and Skills<ul><li>High School graduate or equivalent required.&nbsp; College degree preferred.</li><li>Must be able to give and receive positive and negative feedback.&nbsp; </li><li>Strong willingness to learn a variety of University systems and keep current with policies and procedures of the services provided by the Campus Service Center.&nbsp; </li><li>Exceptional team player and ability to work with a wide variety of customers</li><li>Detail-oriented and capable of multi-tasking, while always keeping management informed and following tasks through to successful completion.</li><li>Flexible and with the ability to adjust priorities as needed and to easily move from one duty to another. </li><li>Willing to work alternate schedule or overtime during peak demand.</li><li>Ability to apply for and be commissioned by the Commonwealth as a Notary Public</li><li>Technical aptitude to learn new software applications as needed.&nbsp; </li><li>Previous experience in a university setting and knowledge of Boston and Cambridge preferred.</li></ul> Technology Skills Required:<ul><li>Microsoft Office Suite (Word, Excel, Outlook, One Drive)</li><li>Experience with Yardi (apartment rentals and leasing management), T2 Flex (parking software), SalesForce, PhotoShop and CBord (ID Software) a plus.</li></ul>Additional InformationEmergency Status Designation: Critical Operations Personnel The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine &amp; Booster Requirements.&nbsp;Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: <a href="http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp" target="_blank">http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp</a>;Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatOn-Site Sub-UnitTransportation Salary Grade053Department103742Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Appointment End Date30-Jun-2025Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 8am-5pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Harvard University FAS Human Resources

Customer Service Center Representative

Insperity&nbsp;(NYSE: NSP) provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With 2022 revenues of $5.9 billion and more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide by delivering the administrative relief, reduced liabilities and better benefit solutions that businesses need for sustained growth. &nbsp;With over 4,100 employees, we are a diverse group of individuals pursuing a common mission: to help businesses succeed so communities prosper.Behind our success is our unshakeable belief in the value of our people. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally. We celebrate work and life events, and we partner with our clients and communities to make great things happen.We have received recognition numerous times as a top place to work, most recently ranking No. 28 on Glassdoor’s “Best Places to Work 2023" list of top large U.S. employers, with a 4.5 out of 5.0 rating. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at&nbsp;Insperity.com.&nbsp;Why Insperity?&nbsp;Flexibility:&nbsp;At Insperity, work-life balance is an important aspect of our culture. We have established a flexible work program to help our employees balance their time and energy in a way that promotes employee wellbeing and helps grow the company.Career Growth:&nbsp;Insperity provides many ways for our employees to grow with the company. We offer continuous learning programs, professional development and leadership training programs, mentorship opportunities and ongoing training.&nbsp;Well-Being:&nbsp;At Insperity, we truly care about your well-being – inside and outside of the workplace.&nbsp;Our total rewards package includes competitive compensation, generous paid time off, top-tier medical, dental and vision benefits, 401(k) retirement plan with a matching component, health &amp; wellness support, employee recognition programs, educational assistance, adoption assistance, and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work.Community Impact:&nbsp; Insperity also supports our employees in their philanthropic efforts and encourages employees to get involved in their communities. We give employees paid volunteer time off, organize volunteer opportunities, and match eligible employee charitable donations.&nbsp;Associate General Counsel – Transactions &amp; Corporate Law&nbsp;We are currently seeking an Associate General Counsel position in the Transactions &amp; Corporate Law Practice Group.&nbsp;This position has significant responsibility for providing legal advice and counsel to senior management and Company leaders in connection with a broad range of business transactions, corporate governance, securities law compliance, contracts and general corporate matters. &nbsp;This position requires a significant level of independent decision-making regarding matters having Company-wide impact, which is guided by policies, procedures, objectives and coordination.Responsibilities:Under general supervision but with substantial decision-making:<ul><li>Drafts, reviews, and negotiates various complex commercial agreements, including HR service agreements (client service agreements or CSAs), vendor contracts, software licenses and subscriptions, nondisclosure agreements, and real estate leases and related documents.</li><li>Supervises, drafts, and maintains forms of agreements utilized for sales of the Company’s solutions, including a periodic coordination of the review and revision of those forms.</li><li>Assists with, leads, and advises internal clients on a variety of business transactions, including the development of new services and solutions, acquisitions, financings, real estate transactions, strategic alliances, and other strategic transactions.</li><li>Assists with corporate governance matters and securities law compliance.</li><li>Advises and provides support to the sales force generally, including regarding responses to inquiries from clients.</li><li>Approves certain significant contracts from a legal perspective for signature by officers and other authorized persons.</li><li>Reviews and assists in the development of marketing materials.</li><li>Assists with monitoring and registration of intellectual property rights.</li><li>Advise on data security and privacy matters.</li><li>Supports General Counsel and Managing Counsel with general corporate matters.</li><li>Assists Managing Counsel and other in-house counsel in advising management concerning legal rights, obligations and privileges.</li><li>Assists Managing Counsel in the supervision of Assistant General Counsel, contract counsel and support staff in the Transactions Practice Group.</li><li>Drafts other legal documents as required by the Company including agreements, memoranda, and correspondence.</li><li>Maintains strong professional working relationship with clients, Company staff, and law firms.</li></ul>This position does not require specialized knowledge of labor and employment law, as those matters are generally handled by other groups within the Legal Department. The Insperity Legal Department provides legal advice and support to Insperity, but not to Insperity’s client base.Qualifications:<ul><li>Minimum of seven (7) years of transactional legal experience, with a focus on negotiating and drafting agreements and knowledge of contract law and general corporate law</li><li>Significant experience with negotiating, drafting, and coordinating complex transactional matters.</li><li>Ability to identify, comprehend and manage a variety of complex legal issues in a transactional setting, such as the skills required to lead mergers and acquisitions or corporate finance transactions.</li><li>Significant experience with corporate governance matters, securities and SEC compliance and disclosure requirements applicable to public companies is preferred.</li><li>Experience with software licensing, cloud-based software subscriptions and intellectual property law is strongly desired but not required.</li><li>Experience with data privacy and data security matters in a transactional setting, or a willingness to obtain (with Company support) data privacy certifications, is also desired.</li><li>Business-minded approach to legal matters with ability to identify and convey risks to other members of the Legal Department and to business team members, including senior management.</li><li>Strong problem-solving skills with the ability to independently or in a team to develop solutions to accomplish business objectives in a complex, regulated industry.</li><li>Reads, understands and applies laws, rules, regulations, legal decisions, and other forms of written direction; organizes and analyzes facts, formulates legal conclusions and makes recommendations; performs complex legal tasks requiring initiative, judgment and responsibility.</li><li>Communicates effectively, both orally and in writing with a diverse range of audiences and in various settings; works independently and completes projects timely with little or no supervision in a fast-paced environment; ability to act in situations with confidence, assertiveness, tact, and diplomacy; ability to deal resolutely with sensitive issues; familiar with methods and techniques used in persuasion and negotiation of conflicts and problems; and maintains effective work relations with those encountered in the course of employment.</li><li>Doctor of Jurisprudence degree from an accredited law school required.</li><li>Current law license required, preferably from the state of Texas.</li><li>Some managerial and supervisory experience is preferred.&nbsp;</li></ul>About Insperity’s Legal Department:The Insperity Legal Department is comprised of five practice groups with a total of 32 legal professionals, including 19 lawyers, two governmental affairs specialists and 11 staff members. The Transactions &amp; Corporate Law Practice Group is comprised of five lawyers and two assistants. The remainder of the Insperity Legal Department is comprised of the Benefits Practice Group, the Employment Law Practice Group, the Litigation &amp; Dispute Resolution Practice Group and the Governmental Affairs Practice Group. The Legal Department follows a hybrid work schedule with the team being in the office three days per week.&nbsp;At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Insperity

Associate General Counsel

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