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Job Title Field Service Analyst I/UKHC Requisition Number RE51770 Working Title Field Service Analyst I Department Name H3997:EVPHA Information Technology Work Location Lexington, KY Grade Level 10 Salary Range $48,360-81,328/year Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 1 yr Required License/Registration/Certification Microsoft Windows 10 MD-100 certification or CompTIA A+. Certifications are required within one year of hire date. Physical Requirements The physical requirements of this position include occasionally lifting, pushing, and/or pulling objects up to or over 50lbs; sitting for extended periods of time and performing tasks with intermittent repetitive motions (such as typing); occasionally standing and/or walking with objects weighing up to 25lbs; occasional exposure to loud noises and/or extreme temperatures; and some job related travel (less than 10% of time). Shift The expectation is primarily day shift Monday through Friday, however as an exempt-level position, additional hours will be required as needed to perform job duties. This position will also include on-call coverage that may include weekends and holidays. This position is hybrid. Job Summary | UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility &amp; collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, and the ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. This position requires Microsoft Windows 10 MD-100 or CompTIA A+ certification within one year of hire date. Skills / Knowledge / Abilities The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team. Does this position have supervisory responsibilities? No Preferred Education/Experience One year of previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices preferred. Microsoft Windows 10 MD-100 certification or CompTIA A+. Certifications are required within one year of hire date. Deadline to Apply 10/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Field Service Analyst I/UKHC

Job Title Contracting Officer I Requisition Number RE51654 Working Title Healthcare Contracting Officer I Department Name 3DP00:Purchasing Work Location Lexington, KY Grade Level 43 Salary Range $19.18-30.68/hour Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 1 yr Required License/Registration/Certification None. Physical Requirements Sitting at desk for extended periods of time. Shift Monday through Friday; from 8:00 am to 5:00 pm. Job Summary This is a great opportunity to join the University of Kentucky Procurement team as a Healthcare Contracting Officer I. The person holding this position will operate as a contract manager and is required to determine the best methodology when performing basic procurement responsibilities, forming the procurement instrument, evaluating bids, and reviewing and administering procurement agreements. This requires a person who is skilled and flexible in the performance of their duties. Contracting Officer accepts legal responsibility for actions taken in the performance of assigned duties. Other duties as assigned. Important Note: This position is relevant to operations of UK HealthCare (UKHC) and follows requirements for UKHC administrative regulation A09-055 for Plan B staffing during University emergencies. Employees are considered designated employees unless specifically exempted. Employee shall be notified of their status at the time of hire and during annual evaluations and will be required to sign Attachment A as requirement for the administrative regulation A09-055. Skills / Knowledge / Abilities Strong analytical skills required, Strong written and verbal communication skills. High proficiency with Microsoft Office software required such as PowerPoint, Excel, Word, etc. Healthcare experience preferred. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 10/06/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Contracting Officer I

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.Position Summary:&nbsp;Part time Receptionist needed for a Family Medicine and Urgent care clinic. You will be taking patient phone calls, creating accounts for new patients, scheduling appointments, and creating tasks with patient questions and concerns, working closely with the physicians and staff. Essential Job Functions: Arrive each day ready to have a professional working relationship with patients, physicians, and co-workers. Assist in accurately setting up and maintaining patient information while also providing excellent customer service. As a receptionist, you should love interacting with new people, making personal connections easily, and ensuring that every patient feels welcome and valued. You will be one of the first interactions that patients will have when they call in to the organization You will navigate challenging opportunities as they arise and provide excellent customer service to our patients, co-workers, and physicians. You are the key to helping our patients understand our processes and procedures. You will feel good about representing a company with a solid reputation and playing an important role in the success of its physicians and employees. Are you a team player with a positive, can-do attitude? Do you have excellent communication and interpersonal skills? Are you self-motivated and able to work independently? If so, then we want you to join our team!Essential Job Functions:&nbsp;Greeting patients as they arrive and being a central figure of the front desk Answer incoming calls, take messages, transfer calls and make calls to patients as needed Prior Authorizations, calling insurance companies Identifying and resolving minor patient billing issues or questions Managing patient appointments, insurance information and co-pay collection Updating and maintaining patient records through our electronic system Working with our team to streamline the patient experience Maintain cleanliness of the waiting room and other areas as needed Other duties as assignedQualifications:&nbsp;Must have front desk experience-Medical front desk is preferred Excellent communication skills Multi-tasking Ease with people, phones and computer programsHours:&nbsp;Clinic hours are Monday-Saturday 8am-8pm Shifts vary Rotating Saturdays for UC

Revere Health

Medical Receptionist-PT-Urgent Care/Family Medicine-Eagle Mountain

The RN Charge Nurse is responsible for overseeing nursing services each shift and functions as a nursing supervisor. This position provides daily supervision of staff on duty during operational hours.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Demonstrate effective use of supplies and staff labor hours.</li><li> Complete and document monthly review of patient medication profiles. Administer medications as ordered by the physician.</li><li> Assist physician during patient rounds and transcribe and implement physician orders timely.</li><li> Assist with the implementation of anemia management and medication protocols as requested.</li><li> Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements.</li><li> Perform duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.</li><li> May give direct patient care to the extent of performing efficient, safe dialysis, if allowed by state regulations.</li><li> Responds to all emergencies in clinic.</li><li> Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.</li><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Participate as a member of the Interdisciplinary team in all required patient assessment and care planning activities.</li><li> Assist in orientation of new staff as a preceptor or in assigning a preceptor.</li><li> Acts as resource person and participates in implementing and evaluating dialysis services and assures that policies and procedures are updated.</li><li>Assists Administrator in interviewing, hiring, evaluating, and disciplinary actions of center staff</li></ul>

U.S. Renal Care

Dialysis Registered Charge Nurse

Dialysis Registered Nurse - Charge

Job Title Dental Treatment Coordinator/DNT/UKHC Requisition Number RE51795 Working Title Dental Treatment Coordinator – Turfland Oral &amp; Maxillofacial Surgery Clinic Department Name MD100:DENTAL GROUP CLINICAL PRACTICE Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 4 yrs Required License/Registration/Certification None Physical Requirements The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs. Shift Monday – Friday, Day Shift; primarily 8:00 am – 4:30 pm (40 hrs/wk); other hours/schedule as needed. Job Summary This position is located off-campus in Lexington, KY at UKHC Turfland. The Dental Treatment Coordinator supports the delivery of care within the Orthodontics clinics by coordinating treatment transitions, patient education, and administrative logistics within UK HealthCare Dentistry. This position serves as a liaison between general dentists, dental students, supervising faculty, and other specialty providers to ensure patients receive timely and well-coordinated care throughout their treatment plan. Key responsibilities include verifying insurance coverage, facilitating financial arrangements prior to treatment, and coordinating appointments for procedures, imaging, or related consultations within the student clinic. The coordinator ensures treatment plans are accurately entered into the EHR and helps patients understand the clinical and emotional aspects of their dental care. They also monitor case acceptance rates and follow up with patients throughout the course of care to support treatment completion and satisfaction. Additional responsibilities may be assigned to support the effectiveness of the Orthodontics clinics teams. Skills / Knowledge / Abilities The ideal candidate will have customer service experience and be able to communicate calmly and helpfully. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Does this position have supervisory responsibilities? No Preferred Education/Experience Previous experience in customer service, healthcare, and/or administrative/clerical roles. Deadline to Apply 10/02/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Dental Treatment Coordinator/DNT/UKHC

Come care with us at American Career College! As a Surgical technologist faculty member for a certified Great Place to Work, you will&nbsp;guide our surgical tech students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At American Career College you will have the opportunity to share your success story with the next generation of surgical technologists!You will make an impact by:&nbsp; <ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students.</li><li>Demonstrating enthusiasm for teaching, the teaching/learning process, and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Improving class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities.</li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation.</li><li>Assess student knowledge and skill level to ensure safety and optimal care for patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul>Your Experience Includes:&nbsp; <ul><li>Three (3) years of occupational (i.e. practical) experience in the subject field in which they teach.</li><li>Within the last five years, at least three years of operating room experience or teaching in the field, or a combination of the two before hire date.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>At least an associate degree with the appropriate coursework in the subject required.</li><li>Must be a graduate from a program accredited by an agency recognized by the U.S. Secretary of Education or the Council for Higher Education Accreditation (CHEA) in the specialty field or the subject area in which they teach.</li><li>Preferred: Bachelor’s degree in the healthcare field.</li><li>Current Certified Surgical Technologist (CST) credential.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

American Career College

Surgical Tech Instructor, Adjunct

AtlantiCare Regional Medical Center All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Description POSITION SUMMARY The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality &amp; Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES <ul> <li>Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. </li> <li>Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers.</li> <li>Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. </li> <li>Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients.</li> <li>Verifies insurance information through payor contact via telephone, online resources, or electronic verification system.</li> <li>Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. </li> <li>Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel.</li> <li>In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility.</li> <li>Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison.</li> <li>Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections.</li> <li>Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate.</li> <li>Documents pertinent activity on the patient account via notes.</li> <li>Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime.</li> <li>The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed.</li> <li>Attends all required training and in-services and passes all competency tests associated with the in-services.</li> <li>May be responsible for additional duties as assigned with respect to the Patient Access job scope.</li> </ul> QUALIFICATIONS EDUCATION AND EXPERIENCE: <ul> <li>High school diploma or equivalent required. </li> <li>0-1 year experience in Healthcare registration or relevant customer service environment required.</li> <li>Previous experience in a physicians' office or hospital setting is preferred.</li> <li>The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight</li> </ul> LICENSE/CERTIFICATION: <ul> <li>Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025.</li> </ul> KNOWLEDGE AND SKILLS: <ul> <li>Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required.</li> <li>Knowledge of general computer and data entry functions required.</li> <li>Excellent communication, customer service, organizational and analytical skills required.</li> <li>Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required.</li> <li>Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors.</li> <li>Candidate must have reliable means of transportation.</li> <li>Bilingual preferred.</li> </ul> . PERFORMANCE EXPECTATIONS <ul> <li>Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.</li> <li>Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance.</li> <li>Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. </li> <li>The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months.</li> </ul> WORK ENVIRONMENT <ul> <li>Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. </li> <li>This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. </li> <li>High volume fast-paced environment.</li> <li>The essential functions for this position are listed on the Assessment and Evaluation Tool.</li> </ul> The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental &amp; Vision Insurance Retirement Plans with employer contributions Short-Term &amp; Long-Term Disability Coverage Life &amp; Accidental Death &amp; Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future. Job Category Billing / Insurance Hours Per Week 37.5 Weekends Required? Yes Holidays Required? Yes Shift Evenings Posititon Status Full-Time Job Details Pay Range $17.5 - $25.17 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. PI278409740

Patient Access Asso Level I

AtlantiCare Regional Medical Center All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Description POSITION SUMMARY The Patient Access Associate I will perform duties after an eight week training program under the supervision of the Patient Access Leadership Team and Revenue Cycle Quality &amp; Assurance Training Team. This position is a customer service champion responsible for delivering great customer service at each entry point throughout the health system. This position supports organizational goals by providing high level, quality customer service, participating in performance improvement efforts, demonstrating a commitment to teamwork and cooperation while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services from all sources. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES <ul> <li>Responsible for the patient pre-registration, registration, general admissions, and financial assistance processing. </li> <li>Will be knowledgeable of state and federal government funding programs such as Medicare, Medicaid, TRICARE/CHAMPUS, Workers' Compensation; No Fault Auto, and commercial insurance payers.</li> <li>Will be knowledgeable of billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; insurance terminology; basic medical terminology, EMTALA, HIPAA privacy, and compliance practices. </li> <li>Ensures all demographic and insurance information is obtained and correct, and scans IDs and insurance cards, as needed. Sends query for insurance eligibility information provided by the patient and/or representative to validate eligibility and benefit information and accurately document in the registration system. Informs patient of insurance in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all Medicare eligible patients.</li> <li>Verifies insurance information through payor contact via telephone, online resources, or electronic verification system.</li> <li>Responsible for verifying diagnosis codes and completing medical necessity checks for Medicare. The Patient Access Associate I must have basic knowledge of ICD-10 in order to ensure accurate diagnosis entry for reimbursement. </li> <li>Identifies and obtains payor authorizations, pre-certifications, and/or referrals. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. Responsible for communicating to service line partners of situations where rescheduling is necessary due to lack of authorization and/or limited benefits and is approved by clinical personnel.</li> <li>In working inpatient accounts, is held responsible for timely notification to payers of the patient's admission to the facility.</li> <li>Identifies all patient financial responsibilities, calculates estimates, collects all payments due, including current estimated liabilities, outstanding balances and self-pay deposits, posts payment transactions in the system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Responsible for all estimates requested for consumer shopper comparison.</li> <li>Appropriately collects and/or sets payment arrangements with patients of their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempt for collections, using approved verbiage, timely, and consistently. Proactively seeks assistance to improve collections.</li> <li>Ensures all patients with questions or concerns regarding their bills are referred to the appropriate resource, to include initiation of financial counseling, when appropriate.</li> <li>Documents pertinent activity on the patient account via notes.</li> <li>Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime.</li> <li>The Patient Access Associate I communicates and collaborates with Patient Access team members and other ancillary departments as needed.</li> <li>Attends all required training and in-services and passes all competency tests associated with the in-services.</li> <li>May be responsible for additional duties as assigned with respect to the Patient Access job scope.</li> </ul> QUALIFICATIONS EDUCATION AND EXPERIENCE: <ul> <li>High school diploma or equivalent required. </li> <li>0-1 year experience in Healthcare registration or relevant customer service environment required.</li> <li>Previous experience in a physicians' office or hospital setting is preferred.</li> <li>The Patient Access Associate I can perform job duties based on department procedure and protocol; may require direct oversight</li> </ul> LICENSE/CERTIFICATION: <ul> <li>Healthcare Financial Management Association - HFMA (CRCR) Certified Revenue Cycle Representative certification required within 120 days of hire or transfer. Current incumbents required to obtain certification by 10/1/2025.</li> </ul> KNOWLEDGE AND SKILLS: <ul> <li>Ability to communicate effectively both verbally and in writing is sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources is required.</li> <li>Knowledge of general computer and data entry functions required.</li> <li>Excellent communication, customer service, organizational and analytical skills required.</li> <li>Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Ability to keep up in very fast-paced environment required.</li> <li>Candidates must continuously display professionalism, courtesy and respect to all customers that always mirror AtlantiCare's Values/Behaviors.</li> <li>Candidate must have reliable means of transportation.</li> <li>Bilingual preferred.</li> </ul> . PERFORMANCE EXPECTATIONS <ul> <li>Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.</li> <li>Must pass annual recertification with score of 95% or better. This requirement is expected to be maintained every year. Staff members will be required to re-take training and exam until they obtain the appropriate grade or disciplinary action will be taken in regards for performance.</li> <li>Maintains a high accuracy rate of 98% or higher and established productivity rates for Key Performance Indicators (KPI) such as cash collections wait and TAT times, pre-registration and registration productivity. </li> <li>The Patient Access Associate has the opportunity for advancement to Patient Access Associate II if all of the above requirements are satisfied and the Patient Access Associate has been in the role for 15 months.</li> </ul> WORK ENVIRONMENT <ul> <li>Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. </li> <li>This position requires reaching, stooping, kneeling, and crouching approximately 25% of the workday. This position also requires pushing and pulling computers on wheels approximately up to 100% of the day if assigned to the Emergency Department or Labor and Delivery. High volume fast-paced environment. </li> <li>High volume fast-paced environment.</li> <li>The essential functions for this position are listed on the Assessment and Evaluation Tool.</li> </ul> The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental &amp; Vision Insurance Retirement Plans with employer contributions Short-Term &amp; Long-Term Disability Coverage Life &amp; Accidental Death &amp; Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future. Job Category Billing / Insurance Hours Per Week 37.5 Weekends Required? Yes Holidays Required? Yes Shift Nights Posititon Status Full-Time Job Details Pay Range $17.5 - $25.17 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. PI278409768

2,768 Healthcare Jobs