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COMPANY DESCRIPTIONRancher Government Solutions (RGS) is specifically designed to address the unique security and operational needs of the U.S. Government and military as it relates to application modernization, containers, and Kubernetes.Rancher is a complete open-source software stack for teams adopting containers. It addresses the operations and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.RGS supports all Rancher products with U.S. based American citizen with the highest security clearances who are currently supporting programs across the Department of Defense, Intelligence Community, and civilian agencies.POSITION SUMMARYAs a&nbsp;Senior Support Engineer at RGS, you will be a player-coach, blending deep technical expertise with leadership skills to guide a team of talented Support Engineers while also directly assisting US Government customers with complex challenges related to the SUSE Rancher portfolio and the broader cloud-native ecosystem. This critical role involves acting as a technical escalation point, fostering strong customer relationships, and ensuring the highest level of support delivery within secure government environments. This position reports within the RGS Professional Services organization.DUTIES AND RESPONSIBILITIES<ul><li>Provide expert-level technical guidance on best practices and troubleshooting to customers on the SUSE Rancher portfolio and underlying technologies (Kubernetes, Docker, Linux OS, Networking, Storage, Virtualization).</li><li>Maintain an expert-level understanding of the SUSE Rancher products and the evolving cloud-native landscape&nbsp;</li><li>Build and maintain strong relationships with government customers, ensuring their satisfaction and success with RGS.</li><li>Effectively communicate complex technical concepts to diverse audiences&nbsp;</li><li>Understand, document, and champion customer needs (bug reports, feature requests) internally with Product Management and Engineering teams.</li><li>Operate with a strong understanding of federal security requirements (e.g., DoD STIGs, NIST guidelines) relevant to customer environments.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>Must be a U.S. Citizen. (Eligibility for security clearance may be required).</li><li>5+ years of&nbsp;progressive&nbsp;experience in technical support, Site Reliability Engineering (SRE), DevOps, platform engineering, or a similar role.</li><li>Deep understanding and practical experience with containers and container orchestration with Kubernetes.</li><li>Strong Linux administration skills&nbsp;</li><li>Excellent troubleshooting skills spanning OS, networking, storage, and application layers.</li><li>Demonstrable experience with at least one major cloud provider (AWS, Azure, GCP)&nbsp;or on-premise virtualization platform (e.g., vSphere, Harvester).</li><li>Familiarity with DevOps concepts, CI/CD pipelines, and automation tools.</li><li>Proven aptitude for learning new technologies quickly and continuously.</li><li>Ability to manage priorities, work independently, welcome feedback, and contribute positively to team goals.</li></ul>Preferred Qualifications:<ul><li>Direct experience supporting or managing SUSE Rancher products (Rancher Manager, RKE2, K3s, Longhorn, NeuVector, Harvester).</li><li>Experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, or SaltStack.</li><li>Experience working within government cloud environments and adhering to strict security compliance standards.</li><li>Scripting or programming experience (Python, Go, Bash).</li><li>Experience contributing to or actively participating in open-source communities.</li><li>Relevant certifications (e.g., CKA, CKAD, Cloud Provider certifications).</li></ul>

Rancher Government Solutions

Sr. Support Engineer

Join the Clean Energy RevolutionBecome a Senior System Engineerat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for operating, implementing, and maintaining Linux Container-based systems and Virtualization platforms that support mission-critical applications and services. The ideal candidate will have extensive experience in deploying and managing Linux server environments such as RHEL, SuSE, and Ubuntu. Expertise in virtualization technologies including VMware, OpenShift, and Nutanix is essential, along with proficiency in scripting languages like Bash and Python. Candidates should also have hands-on experience with containerization tools such as Docker and Kubernetes and be familiar with CI/CD pipelines and infrastructure-as-code practices using GitOps and ArgoCD.&nbsp;This role requires understanding of automation tools like Ansible, Salt, or Terraform, and a commitment to maintaining security best practices, including vulnerability management and access controls. Experience participating in on-call rotations and incident response and documenting system configurations, procedures, and troubleshooting guides effectively. As a&nbsp;Senior System Engineer, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Reviews system logs and real time alerts for infrastructure to identify trends, investigate abnormalities, and report exceptions to the information security program</li><li>Monitors the IT related accepted risks for adding, updating, and removing accepted risks based on changes in technology and vulnerabilities</li><li>Monitors the configuration of company-wide applications to verify they meet the standards required by the information security program</li><li>Updates the information security program and corresponding cybersecurity policies, procedures, and controls annually based on regulatory changes, feedback from the information security committee, and the results of audits and assessments</li><li>Researches, implements, and maintains an information security framework through ongoing compliance monitoring of the framework</li><li>Completes the preparation of risk assessments that are performed for new critical technologies, applications, or devices that are implemented, revised, and installed</li><li>Monitors that security risk management practices are embedded into key business processes, enables security risk reduction by working collaboratively with business partners and security programs to identify, prioritize, and mitigate security risks</li><li>Fulfills security goals, scenarios, and selects cases to develop acceptable parameters of security risks or guardrails. Recommends changes to processes, software, systems, and platforms based upon security risk</li><li>Coordinates enterprise security policies and communications, gathers business participants input, implements changes to policies, and advises the business on policy changes</li><li>Supports, installs and maintains security tools and systems, and tracks security patches and incidents</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience in information technology, information security and/or cybersecurity.</li></ul>Preferred Qualifications<ul><li>Certifications such as RHCE, VMware DCV, or LFCS.</li><li>Five or more years of experience with containerization platforms (Docker, Kubernetes, ect).</li><li>Five or more years of experience with CI/CD pipelines and infrastructure as code.</li><li>One or more years of AI experience using LLM models.</li><li>Experience participating in on-call rotations and incident response.</li><li>Experience with networking protocols and services (TCP/IP, DNS, firewalls, etc.).</li><li>Experience with automation tools (Ansible, Salt, Terraform, ect).</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul><ul><li>The primary work location for this position is Alhambra, CA. However, the successful candidate may also be asked to work for an extended amount of time at other alternate work locations.</li><li>Position will require up to&nbsp;10% traveling and being out in the field throughout the SCE service territory.&nbsp;</li><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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