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Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description The Research Manager will be part of a growing team at the Center for Education Policy Research (CEPR) at Harvard University. The Research Manager’s primary responsibility is to lead analyses and be the hub for CEPR research projects – working with PIs, a team of research analysts, and external research partners to assure the timely execution of CEPR’s research projects. In particular, the person in this RM position will likely be working on the States Leading States project, a multiyear collaborative initiative with state education agencies to rigorously answer pressing policy questions on topics such as time spent learning (attendance, summer school programs, etc.), promoting math and literacy achievement, and strengthening college and career readiness.The Center for Education Policy Research at Harvard University (CEPR) seeks to transform education through quality research and evidence. CEPR and its partners believe all students will learn and thrive when education leaders make decisions using facts and findings, rather than untested assumptions. By generating relevant and accessible research, developing technical and organizational capacity to use evidence, and creating a community of schools and systems dedicated to using evidence for progress, CEPR helps researchers and practitioners uncover and share the best of what works—and what doesn’t—in education. Learn more at cepr.harvard.edu. 
 
Job-Specific Responsibilities: Analysis: 
•&nbsp;&nbsp; &nbsp;Lead the development of new analyses, including proposing research questions, identifying policies poised for evaluation, and determining appropriate analyses; 
•&nbsp;&nbsp; &nbsp;Writing pre-analysis plans detailing planned analyses, key variables, and deliverables to coordinate workflows and enable alignment with open science principles; 
•&nbsp;&nbsp; &nbsp;Guide and teach others in the appropriate use of statistical methods; 
•&nbsp;&nbsp; &nbsp;Gather and act on feedback and suggestions from faculty, principal investigators, and senior researchers; and&nbsp; 
•&nbsp;&nbsp; &nbsp;Quickly identify anomalies in results and conduct further analyses to explain. 
&nbsp; 
Programming: 
•&nbsp;&nbsp; &nbsp;Perform complex programming tasks; 
•&nbsp;&nbsp; &nbsp;Teach others in formal and informal settings; 
•&nbsp;&nbsp; &nbsp;Apportion programming tasks across analysts to improve efficiency of the team; 
•&nbsp;&nbsp; &nbsp;Ensure code is appropriately quality controlled and documented.Partner Relations and Communications: 
•&nbsp;&nbsp; &nbsp;Participate in presenting key research findings to internal and external academic and non‐academic audiences; and 
•&nbsp;&nbsp; &nbsp;Contribute to drafting reports and presentations for partner leadership, including state education leaders, school boards, superintendents, and principals. 
&nbsp; 
Teamwork and Management: 
•&nbsp;&nbsp; &nbsp;Manage successful completion of significant portions of larger projects including: 
o&nbsp;&nbsp; &nbsp;Developing work plans; 
o&nbsp;&nbsp; &nbsp;Meeting deadlines; 
o&nbsp;&nbsp; &nbsp;Ensuring work meets highest quality standards; 
o&nbsp;&nbsp; &nbsp;Producing presentations and reports; 
o&nbsp;&nbsp; &nbsp;Coordinating with PIs and/or project directors; and 
o&nbsp;&nbsp; &nbsp;Working with external partners (districts, organizations, etc.); 
•&nbsp;&nbsp; &nbsp;Work collaboratively with an Associate Director of Research to provide analytic guidance, manage workflows, and manage staff; 
•&nbsp;&nbsp; &nbsp;Train, develop and supervise junior staff; and 
•&nbsp;&nbsp; &nbsp;Maintain open and clear communication with PI / project director 
&nbsp; Qualifications Basic Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in economics, political science, public policy, statistics, computer science or a related field, prior to starting in the position;&nbsp; 
•&nbsp;&nbsp;&nbsp;&nbsp;At least 5 plus years of professional work experience (relevant coursework may count towards this experience); 
•&nbsp;&nbsp;&nbsp;&nbsp;Project and/or people management experience; and&nbsp; 
•&nbsp;&nbsp;&nbsp;&nbsp;Strong facility with Stata.Candidates should submit a cover letter and resume as a single PDF document. Any applicant wishing to be considered for this position should indicate that they meet all of the basic requirements in either the cover letter or resume.Candidates who move beyond an initial phone screen will be required to complete a case study, submit sample code, and provide a writing sample. Candidates invited to a final round will be required to give a presentation on their prior work.This position is a term appointment for one year from the date of hire, with a strong possibility of continuation.&nbsp; The position is currently a hybrid position with 3 days in the Cambridge office and 2 days remote.&nbsp; 
&nbsp;Additional Qualifications and Skills: •&nbsp;&nbsp; &nbsp;Experience managing multiple staff;&nbsp; 
•&nbsp;&nbsp; &nbsp;Experience working with data of varying quality and from varied source systems; 
•&nbsp;&nbsp; &nbsp;Knowledgeable of statistical methods and their appropriate uses; 
•&nbsp;&nbsp; &nbsp;Able to identify methodological challenges, and have the capacity to resolve them or raise the issues to the appropriate level; 
•&nbsp;&nbsp; &nbsp;Able to synthesize and present findings to both technical and non‐technical audiences; 
•&nbsp;&nbsp; &nbsp;Able to describe methods to both technical and non‐technical audiences, including trade‐offs between methods; 
•&nbsp;&nbsp; &nbsp;Proven ability to work under pressure, accurately assess problems, and develop solutions; 
•&nbsp;&nbsp; &nbsp;Experience working with (or in) education or the public sector preferred; 
•&nbsp;&nbsp; &nbsp;Demonstrated success managing completion of full research projects a plus; 
•&nbsp;&nbsp; &nbsp;Knowledge of enterprise data management systems/tools a plus; 
•&nbsp;&nbsp; &nbsp;Familiarity with R a plus;&nbsp; 
•&nbsp;&nbsp; &nbsp;Familiarity with Python a plus; and 
•&nbsp;&nbsp; &nbsp;Masters or doctorate degree strongly preferred. 
 
•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with Python a plus; and 
•&nbsp;&nbsp;&nbsp;&nbsp;Masters or doctorate degree strongly preferred. Additional Information <ul><li>Appointment End Date: 1 year from Date of Hire&nbsp;</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): </li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity and&nbsp;Education</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Research Manager

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work (if applicable): Lanham, MD A Day in the Life of the Project Manager:● Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards. ● Consult with management regarding business operations and strategic planning of new build/rebuilds, network plant operations and new product development and deployment. ● Perform field walkout of Astound Franchise Areas for the following: Routing options for building penetrations of coax and/or fiber, routing options for riser construction, Commercial Building and MDU post wiring designs, infrastructure repairs for existing properties, and forced relocates of Astound plant. ● Verify system routing maps per design specifications in Astound’s build area. ● Ability to recognize and identify problems in the field, within the guidelines provided by Astound, that may pose concerns for the design or/or construction of Astound’s network build(s). ● Assist drafters in reading field maps and have basics knowledge of AutoCAD drafting. ● Assist other Astound field associates with various field tasks when required. ● Prepare weekly and monthly production reports on results of work order projects in progress or completed.● Schedule and manage the installation of all work order projects which may include direct coordination with municipalities, landlords, customers and internal departments. ● Provide quality assurance support and direction to construction, engineering staff and contractor crews, regarding new or existing technologies, company technical quality assurance (TQA) standards. ● Maintain a positive representation of Astound at all customer meetings. ● Manage contractor bidding, awards and process payment for projects completed. ● Project management support for other high-impact projects across SMB, Enterprise, and Residential business unit. ● Maintain documentation and database for all SMB, Enterprise and Residential Survey requests and update as needed. ● Manage all budgetary aspects of each project based on the capital &amp; operational expense targets. ● Create, manage and maintain all survey work orders to comply with local construction standards and insure construction completion dates are met. ● Provide building design drafts for wire routing in apartments, building backbone wiring and laterals in accordance with Astound infrastructure wiring standards to Astound Network Designer(s). ● Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations. ● Perform other duties as assigned.What You Bring to the Table:● Education: High School or GED required. Bachelor of Science/Bachelor of Engineering preferred, or relevant Work Experience: 7+ years with fiber-optic/telecom construction ● Knowledge: General knowledge of RF Fiber/Coax hybrid design philosophy, understanding of general forward and reverse RF design architecture, understanding of “loop-through” and “home run” building design architectures, basic understanding of fiber optics in relationship to RF Network Design, and basic understanding of RF Distortion Calculations. Familiar with Microsoft Excel, Microsoft Word, Smartsheets and related software. ● Skills: Self-starter with proven customer service skills, interpersonal skills, and organizational skills. Able to clearly and effectively communicate through oral and written means. Can work independently or as part of a team. Flexible to assignment changes and able to multitask. Ability to interpret design maps, schematics, engineering &amp; utility plans and architectural drawings. Ability to orient oneself between a location on a printed map and the actual physical location. ● Working Conditions: Ability to walk over rough terrain when necessary, work outdoors in a variety of temperatures and weather conditions, and work in confined spaces. Ability to be able to lift up to 50 to 75 lbs. 10 to 15 times per day/shift. i.e. manholes, climb a ladder up to 10 to 15 times per day, and kneel up to 10 to 15 times per day. Work in a fast paced environment. ● Valid driver’s license and satisfactory driving record ● Ability to maintain confidentialityWe're Proud to Offer a Comprehensive Benefits Package Including: ● 401k retirement plan, with employer match ● Insurance options including: medical, dental, vision, life and STD insurance ● Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization ● Floating Holiday: 40 hours per year ● Paid Holidays: 7 days per year ● Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws ● Tuition reimbursement program ● Employee discount program *Benefits listed above are for regular full-time position &nbsp;Base Salary: The base salary range in Maryland for this position is $62,859.89 - $105,022.01 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations.Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Astound Broadband

Astound

Project Manager I

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Overview:This position is part of the Enterprise Master Data Services leadership team within the Enterprise Data Platforms organization. We support cross-functional business capabilities by providing enterprise master data and services. We aim to improve data quality and promote data capabilities for all our stakeholders.We are seeking an organized and results-driven Master Data Operations Manager to join our Master Data Services team. This role will oversee the day-to-day operations of US/UK master data management, drive the management of data related service tickets, support data stewardship activities across the enterprise master data towers, and ensure successful integration of new data sources in partnership with the technical leads. The role also includes leading a team of data analysts and stewards who will be responsible for supporting data quality, reporting, and analysis needs in US/UK.As a key operational leader, you will report directly to the Senior Director of Master Data Services, ensuring that master data is timely, accurate, consistent, and supports enterprise business needs. The ideal candidate will have a strong background in master data, team leadership, and collaborating with both technical and business teams to drive process improvements and data governance initiatives.&nbsp; This candidate will have the ability to work with each of the functional process SME points and the technical lead within Master Data Services.Key Responsibilities:Master Data Operations Management:<ul><li>Oversee the daily operations of master data, ensuring data accuracy, consistency, and timely updates across business applications and platforms.</li><li>Collaborate with business and IT teams, in US/UK and HYD to resolve data-related issues, improve data workflows, and enhance data efficiencies.</li><li>Monitor and manage service requests related to master data&nbsp; through ServiceNow, emails, etc., ensuring timely resolution in line with SLAs and best practices.</li><li>Serve as the primary point of contact for US and UK ServiceNow data incidents, service requests, and change management tickets related to master data operations.</li><li>Provide reporting on ticket status and resolution metrics, highlighting trends or areas for improvement in master data management processes.</li><li>Lead the stewardship process to ensure that master data is effectively managed across its lifecycle, from creation to retirement, by defining clear roles, responsibilities, and accountability for data stewards.&nbsp; Participate in UAT activities.</li><li>Collaborate with business and IT functions to implement and enforce data quality standards, including data validation, cleansing, and enrichment processes including data quality metrics, trends, and ongoing improvement initiatives.</li><li>Work with IT teams and business stakeholders to assess new data source requirements, support integration protocols, and collaborate with technical lead for seamless data onboarding from external to internal systems.</li><li>Conduct data verification, validation across existing systems, data mapping, and troubleshooting to ensure that new data sources are accurately integrated into existing systems and analytics.</li><li>Lead and mentor a team of data stewards/analysts responsible for supporting master data operations, including provide clear objectives, foster a collaborative, high performance culture.</li><li>Drive continuous improvement efforts by identifying areas for process optimization within the master data operations lifecycle.</li><li>Leverage data analysts to produce actionable reports on master data performance, identifying trends, root causes, and opportunities for improvement.</li></ul>Required Qualifications:Education: Bachelor's degree in Information Technology, Business Administration, Data Science, Supply Chain Management, or a related field. Advanced certifications in Master Data Management (MDM), Data Governance a plus.Experience:<ul><li>5-7+ years of experience in data management, with at least 3 years focused on Master Data or MDM.</li><li>Demonstrated experience leading and managing teams, including data stewards/ analysts, in an operational environment.</li><li>Proven experience with service management systems like ServiceNow, including managing service requests, incidents, and change management processes.</li><li>Hands-on experience with MDM systems (e.g., SAP, Oracle, Informatica, Reltio or similar tools), data quality management, and data stewardship frameworks.</li><li>Strong background in evaluating the onboarding of new data sources and working with cross-functional teams to support data flow across platforms.</li></ul>Technical Skills:<ul><li>Proficiency in data management tools, including SQL, data analytics platforms (e.g., Power BI, Tableau, Excel), and/or master data systems.</li><li>Knowledge of data integration methods (e.g., ETL, API integrations, middleware solutions) and data mapping techniques.</li></ul>Soft Skills:<ul><li>Excellent leadership, communication, and interpersonal skills, with the ability to manage and develop a team of data stewards/analysts and cross-functional teams.</li><li>Strong analytical and problem-solving abilities, with a focus on delivering results in a fast-paced environment.</li><li>Ability to manage multiple priorities effectively and meet deadlines.</li><li>Strong business acumen, with the ability to align data operations to broader organizational goals and objectives.</li></ul>The starting compensation for this job&nbsp;is a range from $154,000 - $180,000, plus incentive cash and stock opportunities (based on eligibility).The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.Final, individual compensation will be decided&nbsp;based on demonstrated&nbsp;experience.&nbsp;Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>.Benefit&nbsp;offerings&nbsp;are subject to the terms and conditions of the applicable plans then in effect&nbsp;and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support&nbsp;such as&nbsp;the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.&nbsp;Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.&nbsp;Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Manager, Master Data Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Governance team is to oversee and strengthen the organization’s Operational Risk Management (ORM) framework and controls strategy to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.Operational Risk Management is looking for a Manager of Risk and Control Self Assessment (RCSA) to drive development and maintenance of a global internal control framework and governing standards, capabilities, and risk assessment methodologies. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Manager, Risk and Control Self-Assessment (RCSA):<ul><li>Contribute to the periodic revision of the RCSA framework to include policies, guidelines, and/or procedures, ensuring they effectively manage risk and comply with evolving regulations and industry standards.</li><li>Perform in depth qualitative and quantitative analysis of RCSA results for trends and themes while monitoring established escalation thresholds; the successful candidate must be able to generate insights and conclusions from voluminous data with a keen attention to detail.</li><li>Report on the adoption and consistent application of the RCSA framework across all BUs to verify alignment with the established risk appetite and Key Risk Indicator (KRI) thresholds.</li><li>Assist with the maintenance of a centralized risk and control taxonomy which cuts across all operational risk stripes</li><li>Assist with the performance of regular evaluations of RCSA effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements.</li><li>Stay abreast of regulatory changes and industry best practices and provide oversight of processes to monitor, evaluate and integrate regulatory changes into RCSA framework &amp; trainings.</li><li>Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite.</li><li>Provide clear guidance and support to Business Units in understanding and applying RCSA procedures within their operational activities.</li><li>Work closely with other control functions (i.e., Compliance, Legal, and Internal Audit) to ensure an integrated and comprehensive approach to risk governance.</li><li>Assist with managing RCSA-related internal communications for enterprise and any RCSA change activities.</li></ul>Qualifications:&nbsp;<ul><li>Bachelor’s degree in Accounting, Information Technology, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Proven experience in leading RCSA programs or equivalent control assessment frameworks. </li><li>5+ Years experience in risk management (e.g., within Risk and/or Audit function) at a large bank.</li><li>Experience in at least one of the following: Creating and/or maintaining risk and control self-assessment frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards; Overseeing the adoption and consistent application of a risk management framework; Performing evaluations of operational risk governance framework’s effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements.</li><li>Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices.</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify root causes and trends, and evaluate risk scenarios effectively.</li><li>Excellent qualitative analytical skills.</li><li>Project management skills.</li><li>Exceptional presentation and communication skills, particularly in the development of compelling and insightful materials for large audiences and leadership.</li><li>Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager, Risk and Control Self-Assessment (RCSA):

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Segment Controllership organization is looking for a proactive, energetic, and dedicated finance and accounting professional that can integrate well into a high performing and dynamic environment.&nbsp;&nbsp;The appropriate accounting, controls and reporting for the Company’s compensation and benefits programs. &nbsp;We are looking for someone who demonstrates success in operating efficiently across varying tasks and deadlines with strong communication, collaboration, and people-leadership skills. We ensure the appropriate planning, accounting, financial reporting and controls for theretirement plans, shareholders' equity activities, and earnings per share (EPS), and the Company’s incentive and stock-based compensation, benefit programs in the United States. We advise business partners on new or changing business activities. We focus on developing financial control and risk governance processes, proactively identifying process efficiencies, and raising overall financial control awareness in the business. We play a meaningful role in the external reporting for the Company, including in SEC, Federal Reserve and other statutory filings, earnings announcements and legal entity financial statement disclosures.How will you make an impact in this role?<ul><li>Spearhead the design and implementation of innovative financial processes that enhance operational efficiency, reinforce governance, and empower data-driven decision-making. Collaborate cross-functionally to develop agile and streamlined close processes that adapt to evolving business needs.</li><li>Perform monthly, quarterly, and annual accounting and reporting processes for retirement and benefits plans, shareholders’ equity transactions, and earnings per share (EPS) calculation - ensuring timely, accurate financial reporting and strong internal control environment. </li><li>Provide accounting and control guidance for new and evolving business activities, including analysis, financial reporting, planning, and forecasting within areas of responsibility.</li><li>Ensure compliance with financial reporting policies, regulatory requirements, model governance standards, and third-party management protocols.</li><li>Conduct risk-based control reviews and accounting assessments, including SOX control testing and documentation.</li><li>Manage account ownership and reconciliation processes to ensure accuracy, transparency, and integrity across financial systems.</li><li>Support P&amp;L analytics and balance sheet reviews to identify and address emerging risks and issues.</li><li>Partner with Treasury to support Comprehensive Capital Analysis and Review (CCAR) activities.</li><li>Contribute to external reporting efforts, including SEC, IFRS, earnings releases, and disclosures related to assigned areas.</li><li>Serve as the primary liaison for internal and external auditors, maintaining a strong financial control focus across end-to-end processes to proactively identify and mitigate risks.</li></ul>Minimum Qualifications<ul><li>Minimum 5+ years of proven accounting and financial experience.</li><li>Exceptional verbal and written communication skill</li><li>Strong relationship building and collaboration skill</li><li>Proficient in US GAAP and application of accounting standards</li><li>Commitment to working in a team environment to achieve results.</li><li>Strong problem solving/analytical skills and impeccable attention to detail.</li><li>A flexible, results driven individual with the ability to lead and influence without authority.</li><li>Ability to design and implement process efficiency enhancements&nbsp;</li><li>Organizational skills with the ability to meet/exceed deadlines and manage multiple projects simultaneously</li><li>Strong financial control focus, requiring ability to proactively understand and identify risks from an end-to-end perspective</li></ul>Preferred Qualifications<ul><li>Experience in Compensation, Finance, Accounting and/or stock plan administration in a global company preferred.</li><li>Degree in Accounting/Finance or related field strongly preferred.</li><li>Ability to synthesize, manage, and interpret large data sets highly desired</li><li>CPA/MBA or equivalent strongly preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Controller

<h4>Summary of Position</h4>The Manager of IT Security GRC (Governance, Risk and Compliance) is responsible for aligning IT Security with business goals, while managing risks and meeting all industry and government regulations. The incumbent in this role is the primary point of contact and interface between IT and both Internal/External Audit. This position requires a seasoned security professional with a deep understanding of cyber security practices, audit and compliance processes and regulations, as well as excellent people and communications skills.<h4>Responsibilities</h4><ul><li>Assist the CISO in developing and implementing policies, procedures, and controls that ensure compliance with laws, regulations, and industry best practices.</li><li>Perform security risk assessments to identify gaps, come up with recommendations for remediations, and work with the Security Team to plan projects to close the gaps.</li><li>Scheduling and orchestrating internal tabletop exercise for various scenarios such as disasters, cyber attacks and system outages.</li><li>Leadership role in the SOX Audit effort required from IT Security by working with Internal/External Audit to gather compliance evidence and work though any potential issues.&nbsp;</li><li>Leadership role in the development and updating of Lionsgate departmental Business Continuity Plans.</li><li>Development of periodic reports for the Audit Committee of the Board, the SEC and Cyber Insurance.</li><li>Working with Lionsgate business units to implement data governance across the enterprise, including the development of data classification and data protection strategies.&nbsp;</li><li>Participation in other security projects and duties as assigned by the CISO.</li><li>Assist in Incident Response and day-to-day Security Operations.</li></ul><h4>Qualifications and Skills</h4><ul><li>5-7 years of experience working various IT and Security Control frameworks (PCI, HITRUST, ISO, NIST, CIS, CSA, and etc...)</li><li>3-5 years of experience working in an IT or Security Audit function. Media &amp; Entertainment Industry experience is a big plus</li><li>Strong understanding of relevant laws, regulations, and industry standards such as CCPA, GDPR and SEC guidelines</li><li>Experience performing internal audits and interfacing external security audits like SOX</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication and interpersonal skills</li><li>Proven ability to work in a fast-paced environment with multiple priorities that require strong project management, prioritization and decision-making capabilities</li><li>Ability to work independently and as part of a team</li><li>Ability to develop and implement policies, procedures, and controls</li><li>Strong understanding of Risk Management principles</li><li>Bachelor's degree in information technology, business administration, or a related field, or specific domain experience in lieu of a degree</li><li>Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA), or the commitment to gain such a certification within the first 12 months of employment</li></ul><h4>Nice to Haves</h4><ul><li>Expertise in enterprise data classification, data protection and data loss prevention</li><li>Strong program management and a track record of delivering programs and initiatives in line with enterprise objectives and on tight timelines</li><li>Experienced with Security incident response and remediation efforts</li><li>Ability to think clearly and remain focused in crisis situations&nbsp;</li></ul><h4>About Lionsgate</h4>Lionsgate (NYSE: LION) is one of the world’s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio’s bold and entrepreneurial culture.<h4>Our Benefits</h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li><li>Tuition Reimbursement (up to graduate degree)</li></ul><h4>Compensation</h4>$125,000 - $130,000<h4>EEO Statement</h4>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law. &nbsp;

Lionsgate

Manager, IT Security GRC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The primary function of the Partner Success Manager (PSM) role is to establish day-to-day operational expertise and Amex Brand Champions in the high-touch segment of our book of business via a proactive &amp; targeted engagement model. PSMs are the face of our business to our customer base and are individual contributors responsible for meeting goals associated with our portfolio. PSMs will nurture 1:1 relationships with high-value partners primarily focused in our priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, performance analysis, developing advocacy, and becoming a trusted advisor. Nurturing the key partnerships that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Amex.PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships. You should demonstrate product knowledge, proficiency and deliver high quality outputs against our department's goals.The PSM should be a resource and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Industry Development, Engineering, Data, Finance, and Strategic Partnerships Teams.Role Responsibilities<ul><li>Identify customer expectations, values, and desired outcomes and create manageable Success Plans with the customer</li><li>Develop and execute proactive and predictive account management tactics to drive retention</li><li>Champion escalation resolutions in a timely and effective manner</li><li>Act as a client-facing trusted advisor</li><li>Ensure restaurant stakeholder org chart identified &amp; champion in place</li><li>Prepare and deliver biannual business reviews with all direct partnerships and appropriate stakeholders</li><li>Identify and establish rapport with individuals in the various partner roles</li><li>Nurture advocacy with our restaurant partners</li><li>Prepare and participate in team meetings and appropriately discuss positive and negative results to a range of audiences (city meetings, team meetings, leadership meetings, etc.) with a solution- and curiosity-minded approach</li><li>Stay informed and contribute to competitive analyses and objections</li><li>Work with managers to enhance customer journey playbooks and experiences</li><li>Maintain a high level of competency in product knowledge and use-cases, including familiarity with the product roadmap and release schedule</li><li>Identify and qualify engagement and value-add opportunities: cross-sells and programming</li><li>Identify and overcome objections</li><li>Gain competency with churn de-escalation and appropriately manage customer departures</li><li>Participate in continued education and career development upskilling opportunities</li></ul>Role Requirements:<ul><li>Hospitality operations experience</li><li>Project management experience (e.g., lead meetings, providing status reports, develop and manage project plans).</li><li>Outstanding communication and interpersonal skills.</li><li>Must possess strong analytical, problem-solving and writing skills.</li><li>Experience analyzing data and providing answers to ad-hoc customer questions.</li><li>Must be a quick learner with the ability to multi-task in a fast-paced environment.</li><li>A team player.</li><li>Strong work ethic and high level of professionalism.</li><li>Experience using Salesforce.</li></ul>Preferred Qualifications:<ul><li>At least 1 year of account management/customer service in B2B software (SaaS preferred).</li><li>You display curiosity in big ideas, exhibit interest in understanding how to grow and retain our customers.</li><li>You strive to learn about our users, the business and hospitality industry.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Partner Success Manager, Tock

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Senior Manager - Customer SuccessJob DescriptionCustomer Success at SUSE is a dynamic, high-impact organization, integral to the company’s global retention and growth strategy. Focused exclusively on SUSE's most strategic and high-value customers, we ensure they maximize the value of their investment and achieve exceptional business outcomes.Our approach is built on three core pillars:<ul><li>Adopt: We empower customers to fully leverage SUSE's innovative solutions, driving adoption and delivering immediate and ongoing value.</li><li>Retain: As trusted advisors, we focus on building relationships driven by tangible results, ensuring customers renew and see SUSE as a long-term partner in their success.</li><li>Expand: By uncovering new opportunities, we help customers realize the full potential of their environment while driving incremental growth for SUSE.</li></ul>We are customer advocates, bridging gaps at all levels—resolving challenges, highlighting opportunities, and delivering actionable insights into customer health and usage. This proven approach has fuelled SUSE’s explosive growth, solidifying our role as a global organization delivering measurable, impactful results.By joining Customer Success at SUSE, you become part of a team that thrives on building meaningful relationships, achieving quantifiable results, and shaping the future of SUSE’s most strategic accounts. Objective of the RoleReporting to the Director of Customer Success, the Senior Manager is responsible for leading a team of Customer Success Managers (CSMs) across multiple regions. You and your team will be accountable for driving customer adoption and value realization, and ensuring customer retention and growth in line with SUSE's business objectives for your assigned geo/region.&nbsp;&nbsp;As Senior Manager, you will be responsible for developing processes, playbooks, and enablement for the overall customer success organization, and to ensure your team is properly set up for success through training, mentoring, coaching, and workload management. You will work closely with the Sales teams and leaders in your regions to achieve shared goals, and collaborate with our internal functions to improve customer experience, resolve issues, and implement needed solutions.&nbsp; Focus Areas&nbsp;&nbsp;Mentor, coach, and help the team:<ul><li>Mentor the team in developing and aligning Customer Success Plans with customer business outcomes, applying strategic thinking with business acumen.</li><li>Accelerate customer adoption of SUSE solutions by driving effective team performance through focused execution.</li><li>Serve as a customer advocate within SUSE, effectively influencing with empathy to drive improvements in the customer experience.</li><li>Identify and nurture upsell/cross-sell opportunities, employing strong analytical reasoning and decision-making to strategically support customer expansion.</li><li>Develop team resilience, demonstrating adaptable resilience by proactively managing risks and resolving challenges.</li></ul>Collaborate internally with:<ul><li>Sales leaders to achieve common targets, fostering productive internal collaboration through consistent self-awareness.</li><li>Services and Support teams to maximize customer satisfaction following implementations or reactive support situations.</li><li>Product and Support teams to address critical escalations swiftly and effectively.</li><li>Internal leadership peers to evangelize the Customer Success model, sharing insights through continuous learnability.</li></ul>Lead the core unit by:<ul><li>Building and maintaining trusted relationships with key customer decision-makers.</li><li>Defining team KPIs, developing reporting and tracking mechanisms, and driving operational performance.</li><li>Building, delivering, and improving processes and enablement consistent with Customer Success strategy.</li><li>Proactively supporting the team's professional growth and capability, effectively leading and developing people to enhance organizational effectiveness.</li></ul> About You<ul><li>10+ years of experience in a client-facing role. 3+&nbsp; years in a CS management or equivalent role.</li><li>Have significant experience collaborating with senior IT and business leaders as well as a variety of internal stakeholders from different departments.</li><li>Direct customer advocacy and engagement experiences in post-sales functions.</li><li>Successfully managed customer journeys and engagements to completion and customer satisfaction.</li><li>Strong presentation, communication, and cross-functional collaboration skills across all levels.</li><li>Excellent analytical and problem-solving skills.</li><li>Demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention.</li><li>Bachelor’s Degree in a related field or equivalent combination of education, training, and experience.</li><li>Knowledge of IT technology and an understanding of the Open Source market and solutions.</li><li>Proven track record of achieving targets and goals. </li></ul>Bonus <ul><li>Experience in Open-Source technologies or industries.&nbsp;&nbsp;</li><li>Experience supporting mission-critical platforms.</li><li>Project Management Certification (PMP, CAPM, PRINCE2, etc).&nbsp;&nbsp;</li><li>Technological proficiency in cloud computing, AI, Kubernetes, or Linux environments.&nbsp;&nbsp;</li><li>Customer Success certifications.</li></ul>JobRevenue Generation Non-SalesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Senior Manager - Customer Success

West Coast University and American Career College are seeking a dynamic Marketing Manager to join our team. Reporting to the Executive Director of Brand and Content Marketing, the Marketing Manager will play a pivotal role in executing strategic initiatives designed to grow and strengthen relationships with key business partners.This role requires a strategic thinker with experience in developing scalable B2B marketing content that drives measurable business outcomes. The Marketing Manager will execute comprehensive marketing strategies to promote programs and highlight the unique educational offerings in the competitive higher education market.In addition to partner-focused initiatives, this role will provide cross-functional marketing support to departments such as alumni relations and campus operations.Responsibilities:<ul><li>Develop, implement, and manage integrated marketing plans and campaigns across various channels to attract and engage prospective students for WCU and ACC’s diverse healthcare programs.</li><li>Utilize independent judgment to analyze market trends, interpret competitive data, and make critical decisions on target audience segmentation and messaging strategies.</li><li>Collaborate with the Marketing leadership team to align marketing strategies with enterprise-wide enrollment goals and long-term strategic initiatives.</li><li>Conduct market research and competitive analysis to identify trends, opportunities, and challenges.</li><li>Oversee the end-to-end execution of marketing campaigns, including concept development, content creation, channel selection, launch, team readiness, and post-campaign analysis.</li><li>Manage a variety of marketing channels, which may include digital advertising (paid search, social media, display), email marketing, content marketing, SEO, and traditional media where applicable.</li><li>Indirectly manage internal creative teams, external agency partners, Campus Support Services partners, and Admissions/Campus partners – directing the end-to-end development and execution of marketing campaigns and programs while delivering on the strategic objectives and growth targets of the organization.</li><li>Develop engaging and strategic marketing copy tailored to various audience segments—including prospective and current students—to enhance campaign effectiveness and drive re-engagement.</li><li>Independently decide on the most impactful narratives and content formats to resonate with prospective students, ensuring consistent brand messaging and tone across all communications. This includes selecting which student success stories to feature or how to frame complex program benefits. Craft compelling calls-to-action that encourage prospective students to inquire, apply, and enroll.</li><li>Track, analyze, and report on key marketing metrics (e.g., leads generated, website traffic, conversion rates, campaign ROI) using analytics tools (e.g., Google Analytics, CRM data, ad platform dashboards). Utilize data insights to identify areas for optimization, improve campaign performance, and inform future marketing strategies.</li><li>Conduct A/B testing on various marketing elements (e.g., ad copy, landing pages, email subject lines) to maximize effectiveness.</li><li>Act as a key liaison between the Marketing Department and other college/university departments, including but not limited to Admissions, Academic Programs, Student Services, Alumni Relations, and IT.</li><li>Collaborate with the Admissions team to understand their needs, provide marketing support, and ensure a seamless prospective student journey.</li><li>Contribute to the development and execution of strategic partner marketing initiatives that strengthen employer relationships and enhance post-graduation success for students.</li><li>Manage relationships with external vendors, partners, and agencies as needed to execute marketing initiatives. Effectively present advertising concepts, campaign strategies, and performance results to company leadership, clearly articulating insights and recommended next steps.</li><li>Champion our brands, ensuring their integrity and consistent representation in all marketing efforts.</li><li>Identify opportunities to strengthen our reputation and visibility within a competitive healthcare education community.</li></ul>Required Experience &amp; Skills:<ul><li>Bachelor’s Degree in Marketing, Communications, Business or related field.</li><li>5-7 years of relevant experience.</li><li>Proven ability to develop and execute effective marketing strategies that achieve measurable results (e.g., lead generation, enrollment growth, brand awareness).</li><li>Strong understanding of digital marketing principles, including SEO, SEM, social media marketing, email marketing, and content marketing.</li><li>Competent with marketing analytics and reporting tools (e.g., Google Analytics, CRM systems like Salesforce, marketing automation platforms).</li><li>Excellent written and verbal communication, presentation, and interpersonal skills.</li><li>Strong project management abilities with the capacity to manage multiple projects simultaneously and meet deadlines in a dynamic environment.</li><li>Demonstrated ability to directly and indirectly manage, influence, negotiate, and navigate internal and external talent and resources to deliver on the strategic priorities and growth objectives of the organization.</li><li>Creative thinker with a data-driven approach to problem-solving.</li><li>Highly collaborative, proactive, and capable of working both independently and as part of a team.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Marketing Manager

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Support Retail Enterprise Reset Services by overseeing the end-to-end process of reset tag and supply management. Responsible for the printing, coordination, and distribution of materials to retail locations, ensuring accuracy in documentation and timely allocation of expenses. Benefits you can count on: <ul><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. </li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. </li><li>401(k) Profit Sharing Plan after 90 days. </li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as an Reset Coordinator: <ul><li>Print and prepare reset tags to support retail store resets across the enterprise.</li><li>Coordinate reset supplies, ensure timely procurement, packaging, and shipment to individual store locations.</li><li>Maintain accurate inventory records of reset tags and reset supplies.</li><li>Track and process payments related to reset expenses, ensuring deadlines are met.</li><li>Allocate reset expenses to divisions monthly.</li><li>Communicate effectively with internal sales teams, reset team, external vendor, and store locations to ensure seamless coordination of reset needs.</li><li>Monitor inventory levels proactively to prevent shortages or delays.</li><li>Perform other duties as assigned.</li></ul> Qualifications you'll bring as a Reset Coordinator: <ul><li>Experience managing print jobs and coordinating logistics preferred.</li><li>Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li><li>Strong organizational and time management skills with the ability to handle multiple priorities.</li><li>Excellent attention to detail and accuracy in record-keeping and reporting.</li><li>Effective communication skills to collaborate with cross-functional teams and store personnel.</li><li>Valid Driver's License.</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

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