field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions. Reporting to the Manager, Global Email Solutions (GES), the successful candidate will be responsible for overseeing flawless delivery of US email marketing campaigns across the enterprise. This person will also partner closely with our internal marketing partners, email product teams, and our Email Service Provider (ESP) to drive enhancements to the channel with the goal of improving campaign performance and colleague experience.This role provides an opportunity to work in one of the largest marketing channels and to shape the future of the email channel at American Express.Key Responsibilities:<ul><li>Manage day-to-day execution by reviewing and processing deployment requests for all US customer email marketing campaigns to ensure timely and accurate deployment while also aligning with best practices and established channel requirements.</li><li>Consult on campaign execution strategies with our internal marketing partners and our email service provider.</li><li>Investigate and troubleshoot campaign set up challenges relating to data, testing, dynamic content integration, etc.</li><li>Provide support in driving enterprise-wide initiatives within the email channel to achieve business goals.</li></ul>Qualifications:<ul><li>Minimum 2-3 years of digital marketing or marketing operations experience required (email marketing preferred).</li><li>Strong strategic mindset and customer focus paired with an energetic and self-driven nature.</li><li>Excellent analytical and problem-solving skills, attention to detail is critical.</li><li>Strong communication skills, with the ability to collaborate effectively across technical and non-technical teams.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Analyst - US Email Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a highly motivated and experienced Vice President of IT Asset and ITSM Platform Management to lead our organization's efforts in maturing and optimizing platform management while transforming asset management. Identity is the perimeter of the enterprise, and knowing the identity of both persons and non-persons is essential component in establishing strong security control. Asset management includes, but is not limited to hardware, software, applications, deployment units, cloud, network and IoT.The successful candidate will have extensive experience in leading diverse teams across the globe, improving financial posture, exceeding regulatory expectations, and improving customer experience throughout asset identity lifecycle. The successful candidate will have demonstrable experience in leading the architecture, engineering, integration, and operations of enterprise scale platforms servicing the organization. The candidate will also have extensive experience managing data, maintaining high levels of data quality assurance, and using data to drive action, monitor and measure outcomes. The desired candidate will lead with enterprise first thinking and make collaboration essential across Technology Risk and Information Security, Global Infrastructure, Site Reliability Engineering, Digital Workplace, Colleague Experience Group, Finance and Business teams. The successful candidate will have a proven track record of leveraging emerging technologies to achieve rapid and transformational business results securely.Responsibilities:<ul><li>Advance the implementation of IT asset management strategy that will co-create value for the business and align with the overall technology and security strategy of the organization.</li><li>Continue to innovate and mature the IT asset management program to track and manage organization’s hardware, software, applications including deployment units, corporate owned devices, cloud and IoT assets throughout their lifecycle from onboarding, maintenance to disposal.</li><li>Ensure security controls are in place for IT asset management processes, including asset identity inventory management, protections against unauthorized software, license/contract adherence, end of life, end of support, and disposal.</li><li>Lead the architecture, engineering, and operations of the ITSM platform, servicing the needs of asset owners for incidents, problem, change, providing the platform to correlate assets to customer journeys. Deliver Security Operations workflows to manage security incident response and vulnerability response, co-deliver integrated risk management including enablement of Gen AI capabilities to further improve customer experience and drive efficiencies.</li><li>Maximize the ROI in the ITSM platform by providing its many products to its many customers who are often process and control owners. Enable asset owners to make inform decisions relative to security, operations and financial management</li><li>Apply design thinking to understand customer needs to deliver frictionless, customer centric solutions orchestrated with inline self-service consumption.</li><li>Democratize ITSM and asset management data to enable and inform other controls such as vulnerability management, availability, colleague experience.</li><li>Collaborate with Cyber Analytics to ensure symbiotic asset data management, reconciliation, and normalization processes.</li><li>Collaborate with TRIS risk reporting teams and capabilities to report, measure and monitor data that supports control operations, and ensures efficient risk reporting to various risk committees.</li><li>Develop the necessary policies, standards, controls, standard operating procedures, and metrics to support ITSM and ITAM processes and program objectives.</li><li>Ensure compliance with industry standards and exceed regulatory expectations.</li><li>Attract, retain, and develop a diverse and inclusive team of IT professionals responsible for the platform and asset management.</li></ul>Qualifications:<ul><li>Bachelor’s degree in computer science, Information Systems, or related field. Master's degree preferred.</li><li>Demonstrated ability in a combination of the following disciplines: identity and access management, asset management, large-scale enterprise platform architecture, engineering, operations, integrations, and data management, with a consistent track record of delivering customer centric solutions that are highly available and performant.</li><li>Proven success instantiating controls, providing evidence, and talking to auditors and regulators.</li><li>Able to communicate complex matters simply.</li><li>Proven track record of managing complex, corporate-wide initiatives to deliver quantifiable business impact.</li><li>Expertise in building a strong culture of innovation and transformation, while taking on increasingly greater levels of accountability .</li><li>Demonstrable experience in developing and implementing modern IAM or ITAM controls based on modern protocols and methods.</li><li>Strong knowledge of security principles and practices related to service, asset, and identity management.</li><li>Excellent leadership and management skills, with a demonstrable ability to lead and motivate multi-functional teams.</li><li>Good communication and interpersonal skills, with the ability to work effectively with all levels in the organization.</li><li>Relevant certifications such as ITIL, CAMP, CISSP, CCSP, or CIMP are preferred.</li><li>Public cloud expertise, in SaaS application management, cloud architecture, assets and security.</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP-Cybersecurity IT Asset Management and ITSM Platform

<h3>Job Description:</h3>Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect. Abby Johnson | Chairman &amp; CEO Fidelity InvestmentsIs it time to explore new challenges in your career?With a focus on employee development and collaboration, as a Team Leader in our Regional Center, you will have the resources at your disposal to succeed on each count.The Expertise We’re Looking For<ul><li>Proven Leadership Experience</li><li>Previous Management or Leadership Experience in financial services is a plus.</li><li>Series 7, 63, 9/10 licenses required or able to obtain within 120 days</li></ul>The Purpose of Your RoleThe Team Leader is a key member of the Regional Center Client Services group providing leadership to a team of licensed associates. Their primary responsibility is to lead, coach, and develop the team to drive exceptional customer experiences and build lifetime relationships with our customers.The Skills You Bring<ul><li>Your outstanding mentoring and leadership skills, and ability to empower associates to grow and develop.</li><li>Your ability to balance leadership and supervisory responsibilities.</li><li>Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success, and reward.</li><li>Your experience with regulatory and compliance practices and rules</li><li>Your relationship expertise, leading with empathy and enhancing team cohesion.</li></ul>The Support You ReceiveWe want to ensure your success as you take on this new leadership role and have everything you need beginning day one. New leaders will go through an onboarding program focused on giving leaders the skills needed prior to leading their team and will also receive continued development throughout their leadership career.Our Investments in YouWe believe it is important to approach life holistically. Our <a href="https://go.fidelity.com/ggbzd" target="_blank">benefit programs</a> are designed to assist you and your loved ones strike the perfect balance. Sound too good to be true? See for yourself and learn more about our benefits offerings:<ul><li>We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements.</li><li>Click to hear from a few of our associates about the outstanding benefits Fidelity offers: <a href="https://www.bing.com/videos/search?q=Fidelity+Investments+YouTube&amp;&amp;view=detail&amp;mid=E5CC2F036E6425D7933FE5CC2F036E6425D7933F&amp;&amp;FORM=VRDGAR&amp;ru=%2Fvideos%2Fsearch%3Fq%3DFidelity%2BInvestments%2BYouTube%26FORM%3DVRIBQP" target="_blank">Benefits at Fidelity Investments</a></li></ul>The Value You Deliver<ul><li>Coaching and developing a team of associates to deliver an outstanding experience to our clients.</li><li>Enabling your team to drive outstanding client service interactions/ results.</li><li>Helping associates realize their own personal definitions of success.</li><li>Ability to inspire associates to deliver their best.</li><li>Partnering with associates to build personalized plans that support their development towards career goals.</li><li>Protecting the Fidelity brand through active supervision of associate interactions and transactions</li><li>Being coachable, collaborative, and curious are your go to attributes.</li></ul>We believe in being #Different TogetherFidelity’s nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender, or sexual orientation, or who share similar interests based on similar sets of experiences such as military service, women’s leadership, or environmental sustainability, who come together to create a positive, inclusive workplace for all employees.We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<h3>Certifications:</h3>Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer ServiceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Team Leader, Client Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The objective of the Technology Control Management&nbsp;Associate- Risk Assessments Control Assessments&nbsp;and Reporting team is to identify, assess, mitigate, and report on risks within Technology to ensure adherence to regulatory standards, policies.Technology is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve working in a fast-paced environment where extensive collaboration with multiple partners across numerous business units, functional areas, and geographies is requiredAssociate- Risk Assessments Control Assessments&nbsp;will:<ul><li>Document and project manage deliverables to completion</li><li>Categorize controls and map to risks (e.g., cross-BU process-control mapping)</li><li>Experience with Risk and Control Self-Assessments (RCSA) or other control assessments, is essential</li><li>Understanding of design effectiveness and operating effectiveness concepts when evaluating control effectiveness</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li></ul>Required Qualifications:<ul><li>3- 5 + Years experience in risk management in the 1LOD or at a consulting firm &nbsp;</li><li>Excellent project management skills, highly proficient in Excel and PowerPoint, highly detail-oriented, good communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li><li>Ability to work in a fast-paced, demanding environment</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Previous technology/cyber risk experience</li><li>Experience in at least one of the following:&nbsp;</li><li>Supporting identification of risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Associate Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li></ul>Minimum Qualifications:<ul><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office product</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 6am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

U.S. Program Administrator: Commercial Servicing

Financial Aid and Human Resources Support Associate (Partially Grant-Funded Position)
GENERAL DESCRIPTION: The Tennessee College of Applied Technology Athens is accepting applications for the position of Financial Aid and Human Resources Support Associate. This is a full-time, partially grant-funded position designed to support health science program expansion and student success as outlined by the grant objectives and support the human resources services of the college. The Financial Aid and Human Resources Support Associate will work to support health science students through financial aid, and the distribution of completion grants in accordance with THEC and grant policies. This role also includes supporting human resource activities provided by the college.
KEY RESPONSIBILITIES:
• Process and award financial aid to health science students ensuring all federal and state laws, and TBR policies are followed.
• Ensure the Completion Grants process aligns with THEC guidelines.
• Communicate the Completion Grant opportunity with eligible health science students.
• Ensure proper documentation has been completed and other funding sources are exhausted before Completion Grants are awarded.
• Determine Completion Grant awardees.
• Communicate with applicants regarding funding decisions.
• Coordinate Completion Grant payments with financial services.
• Complete all required grant reports.
• Maintain all college job descriptions.
• Post vacant jobs on Page Up.
• Schedule interviews and maintain interview paperwork.
• Complete new staff orientations including an introduction to policies and benefits.
• Provide oversite of Title VII including required training and management of the complaint process.
• Schedule staff training, including in-service days.
• Attend TBR required meetings and trainings.
Other duties as assigned.
Minimum Qualifications
• Technical Diploma in human resources, accounting, education, or related field from an accredited institution required;
Associate's Degree preferred.&nbsp;
• Minimum of three (3) years of experience in customer service, human resources, financial aid, accounting or a related field.
• Demonstrated knowledge of human resources policies and accounting principles.&nbsp;
• Strong written and oral communication skills.
• Excellent organizational and time management skills with attention to detail.
• Ability to establish and maintain effective relationships with students and co-workers.
• Proficient in Microsoft Office Suite.
• Ability to work independently, manage multiple tasks.&nbsp;
• This position requires travel to all TCAT Athens sites.
• Occasional lifting and transport of materials may be necessary.&nbsp;

Motlow State Community College


      Finance Aid/Human Resources Support Associate
    

Title:&nbsp;Assistant Director of Risk Management Division: Finance and Administration Department: Procurement FLSA Status:&nbsp;Exempt Salary Range:&nbsp;$70,000 - $72,000/Annual Salary EEO Job Group:&nbsp;2 E2 Position Summary Plans, organizes, and directs all daily risk management activities. Directly supervises the departmental clerical staff related to all insurance related matters including claims involving property, liability, and worker’s compensation, to make sure that the daily operations of the risk management department are performed in a timely and efficient manner. Manage systems for the collection and analysis of exposure and loss data and maintain applicable records. Assist the University community with insurance programs and procedures, develop risk mitigation strategies, provide review and recommendations for risk management contractual issues, and develop program goals that support departmental and institutional strategic and enterprise risk management objectives. Serves as backup to the Director of the Department for risk management related tasks. Duties/Responsibilities&nbsp; <ul><li>Manage the day-to-day operations of risk management for the University. Advise management of current trends in risk assessment in higher education. Recommend improvements or modifications in current methods of operations. </li><li>Directs the negotiation of property and liability insurance purchases and policy amendments. Reviews records and make recommendations on all University property and liability insurance policies. </li><li>Administer daily risk management programs and activities. Study and research policies from regional, state, other universities, and national sources to assure the University remains compliant with our risk management strategies. </li><li>Manage the reporting process (for potential insurance claim purposes) regarding Title VII and Title IX matters which includes regular communication and a cooperative working relationship with University’s Title IX Coordinator and appropriate insurance companies (including claim adjusters). </li><li>Manage the risk management personnel and assist with management of department budget. Direct and supervise the support and student worker staff of risk management. With input from the director, conduct the annual support employee evaluation process. </li><li>Reviews and files records of claims with appropriate insurance carriers. Serves as liaison with insurance carriers. Settles bodily injury and property damage claims within prescribed settlement authority. Provides timely claim status and claim expenditure reports. </li><li>Directs the certificate of insurance process regarding issuance of outgoing certificates and processing of incoming certificates. </li><li>Reviews and advises appropriate departments on risk management and insurance concerns for affiliation agreements required for student clinical experiences. </li><li>Implements policies and procedures for the organization and administration of risk management. </li><li>Direct the University’s approved fleet safety policy and processes, which includes the Risk Management department’s approving of authorized drivers and maintaining list of approved drivers. </li><li>Directs the process of insurance policy invoice reviews and payments in a timely basis to appropriate insurance carriers; similarly, directs the payments processes for repairs against the auto and mobile equipment self-insurance fund. </li><li>Works with the Manager, Environmental Health and Safety on obtaining information regarding the monitoring, evaluating and tracking of appropriate safety training activities administered by the physical plant, including retention of master file of appropriate training. </li><li>Collaborates with Manager of Environmental, Health and Safety as necessary regarding inspections of University facilities, structures, equipment and property for existing or potentially hazardous conditions. Recommends corrective and/or preventive measures to eliminate or reduce risk. </li><li>Frequent contacts with senior staff beyond the department and beyond the University, requiring tact and diplomacy, and involving elements of discussion and negotiation. </li><li>Ensure department’s website is accurate and contains up-to-date information. </li><li>Serves as a resource to all academic programs as it relates to risk management and safety matters. </li><li>Serves as a member of the University Safety Committee, Child Protection Committee, and chair of the Traffic Appeals Committee (for staff and visitors), and various ad-hoc committees. </li><li>Reviews and recommends updates to all safety plans, policies and procedures to ensure compliance with OSHA and applicable federal, state, local and University regulations. </li><li>Study and constantly review workflow, sequence of operations and office arrangement. </li><li>Other duties as assigned.</li></ul> Required Knowledge and Skills <ul><li>Bachelor’s degree required. </li><li>Strong interpersonal skills and the ability to work with internal (students, faculty, staff) and external constituents, insurance broker, insurance companies and other outside service providers. </li><li>Enthusiastic and energetic person with a high degree of initiative who is sensitive to the needs of a diverse University population. </li><li>Must be able to multi-task. Must possess extremely strong accuracy, analytical and numeric skills. Demonstrated ability to learn, retain and apply laws, regulations and policy is required. </li><li>Must possess effective communication skills including strong listening skills, clear spoken communication, and precise written communication. Able to review and understand contract language, and terms and conditions. </li><li>Must be a capable problem solver who exercises good judgment, shows concern for compliance and customer service, and makes good decisions. </li><li>Refined knowledge of computers and computer-based systems including risk management/insurance applications and Microsoft Office applications.</li></ul> Preferred Knowledge and Skills <ul><li>Master’s in Business Administration or similar advance degree is highly preferred. Associate in Risk Management (ARM) certification is preferred. </li><li>Five years’ experience in risk management, occupational safety or insurance industry preferred. </li><li>Management of staff experience is strongly preferred. </li><li>Experience working in higher education is preferred. </li><li>Banner knowledge is preferred.</li></ul> Regular Work Hours/Travel Requirements <ul><li>Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.</li><li>Occasional irregular hours may be required.</li><li>Occasional travel may be required.</li></ul> About USI&nbsp; &nbsp;&nbsp; The University of Southern Indiana is a public higher education institution located on a beautiful&nbsp;1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this&nbsp;position include: <ul><li>Affordable medical, dental, vision, life and short term and long-term disability insurance plans.</li><li>Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.</li><li>Full tuition fee waiver for employees/75% for spouses and dependent children.</li><li>Vacation and sick time</li><li>Holiday pay</li><li>Free access to Recreation, Fitness &amp; Wellness Center.</li><li>Access to on-campus University Health Center and Dental Hygiene Clinic.</li></ul> For more information about the benefits that USI offers, please visit <a href="http://www.usi.edu/hr/benefits" target="_blank">www.usi.edu/hr/benefits</a>. Application Process Click “Apply Now!” near the top right of this page to complete an application and upload application materials to the attention of the Search Committee Chair. Application materials should include: <ul><li>Resume</li><li>Cover Letter</li></ul> Search Committee Chair: If you have questions about the open position, please contact Mr. Jeffrey Sponn, search committee chair, at <a href="mailto:jsponn@usi.edu" target="_blank">jsponn@usi.edu</a>.&nbsp; Best Consideration Date: For best consideration, please submit materials by November 19, 2025.&nbsp; Pre-Employment Screening A background check will be required for employment in this position. Authorization to Work in the United States USI will not sponsor an employment-related visa for this position. Interview Accommodations Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at <a href="mailto:mcweinzapf@usi.edu" target="_blank">mcweinzapf@usi.edu</a> or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at <a href="mailto:HumanRes@usi.edu" target="_blank">HumanRes@usi.edu</a> or (812) 464-1815. EEO Statement USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities

Assistant Director of Risk Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards.You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model.&nbsp;This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.&nbsp;Core Responsibilities:<ul><li>Develop and support an E2E cross-functional workplan enabling the delivery and oversight of&nbsp;project deliverables</li><li>Partner with Sales,&nbsp;Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD/3LOD</li><li>Serve as the program management function, acting as a conduit between GCS sponsors/leads and the critical workstreams delivering on project mandates&nbsp;</li><li>Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required.</li><li>Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved.&nbsp;</li><li>Develop linkages and dependencies with groups within and outside of Global Commercial Services</li><li>Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice)&nbsp;</li><li>Execute on protocol for capturing all key artifacts including approvals and evidence of task completion to support appropriate milestone completion, in line with Enterprise PMO guidance</li></ul>Minimum Qualifications<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance.&nbsp;</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.&nbsp;</li><li>Excellent project/program management and organizational skills with a demonstrated ability to build ‘results driving’ relationships.&nbsp;</li><li>Excellent written and verbal communication skills with proven ability to influence without authority.&nbsp;</li><li>Proven track record of developing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects/initiatives that drive meaningful results.</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large.&nbsp;</li><li>Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Knowledge of commercial payments industry &amp; economics advantageous.</li><li>Experience in Strategic Planning, Program Management, Project Management, Consulting, and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank.</li></ul>Preferred Qualifications<ul><li>Understanding or prior experience in Global Commercial Services&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Strategic Planning, Program Management

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Faculty of Arts and Sciences?The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience. Job Description PLEASE NOTE: This will be an international position, based in Delhi, India, and employed by Harvard Global Research Support Center, India - an affiliate of Harvard University or by another affiliate of Harvard University.The India Associate Country Director serves as the senior representative of the Lakshmi Mittal and Family South Asia Institute (Mittal Institute) in India, with responsibility for advancing the Institute’s mission, strengthening Harvard’s visibility and engagement in India, and ensuring the effective operation of the Institute’s India office. This role combines strategic partnership development with administrative, financial, and programmatic oversight, and requires a seasoned professional with demonstrated leadership, communication, and organizational skills.The India Associate Country Director works under the Mittal Institute’s Executive Director to oversee the operations of the India office, foster a culture of collaboration, accountability, and professional excellence, and advance the Institute’s vision and strategy for India and the region. The role entails close collaboration with the Institute’s Director of Business Operations and Finance, as well as with faculty, staff, students, and institutional partners across Harvard and India.The Associate Country Director also supervises local staff and consultants to ensure that the Institute’s programs and operations in India are executed with excellence, accountability, and measurable impact.&nbsp;The specific job duties, reporting responsibilities, and performance expectations shall include, but not limited to: 
Job-Specific Responsibilities: Strategic Partnerships and Institutional Presence<ul><li>Strengthen the Institute’s strategic presence in the region, by advancing initiatives that expand its influence, resources, and long-term institutional footprint.</li><li>Advance the Institute’s fundraising efforts in India by cultivating relationships with current and prospective donors. Deepen engagement with philanthropic partners to enhance resources and sustain the Institute’s long-term growth and impact.</li><li>Enhance the Institute’s profile and expand its work through partnerships, events, and outreach initiatives.</li><li>Collaborate with Harvard faculty, alumni, and Indian academic and professional institutions to expand networks and institutional presence.</li><li>Maintain and deepen existing partnerships while identifying and cultivating opportunities for new collaborations.</li></ul>Administrative, HR, Financial and Grant Oversight<ul><li>Provide strategic leadership and oversight for the operations of the India office. Oversee budget management, financial transactions, audits, and financial reporting in close coordination with Harvard Global International and Cambridge headquarters office.</li><li>Provide high-level oversight of grant-funded projects, ensuring effective administration and compliance with institutional, donor throughout the pre- and post-award lifecycle.</li><li>Partner with principal investigators, awardees, donors, sub - grantee organizations and institutional collaborators to advance project objectives and outcomes.</li><li>Oversee human resources functions, including recruitment, onboarding, performance management, and compliance with Harvard University and local labor regulations.</li><li>Supervise and support in-region staff and consultants, promoting alignment with the Institute’s mission and institutional policies.</li><li>Collaborate closely with the Mittal Institute's Director of Business Operations and Finance to ensure transparent, accurate, and efficient operational processes.</li></ul>Events and Communication Oversight<ul><li>Lead the design, planning, and execution of academic and public programs to advance the Institute’s mission in India.</li><li>Oversee the coordination of events, workshops, and programs in alignment with strategic priorities.</li><li>Collaborate with faculty, staff, and institutional partners to ensure high-quality program design and delivery.</li><li>Oversee event logistics, including budgeting, contracts, and vendor coordination, ensuring compliance with institutional policies.</li><li>Develop and contribute program highlights, news, and impact stories for dissemination through newsletters, website, and other communications channels.</li><li>Ensure all communications, reports, and public-facing materials reflect the Institute’s mission, brand, and professional standards.</li><li>Partner with the Cambridge-based Assistant Director for Programs and Outreach to conceptualize and deliver major Institute-wide workshops and conferences.</li></ul>Fellowship Program Oversight<ul><li>Manage the lifecycle and strategic impact of Mittal Institute’s fellowship programs in India.</li><li>Lead outreach and promotion to attract a diverse and distinguished pool of scholars, artists, and practitioners from South Asia.</li><li>Oversee the full fellowship process, including application management, faculty engagement, and selection coordination.</li><li>Direct onboarding, orientation, and integration of fellows and visiting scholars into the Institute and Harvard community.</li><li>Cultivate and maintain alumni networks to strengthen relationships and amplify the long-term impact of fellowship programs.</li></ul>Faculty and Student Support<ul><li>Facilitate impactful Harvard engagement and collaboration in India. Support collaborative initiatives to advance faculty research and expand opportunities for engagement.&nbsp;</li><li>Serve as a key resource for graduate students pursuing research, internships, or academic projects, offering strategic guidance, support and access to networks.</li><li>Ensure faculty and student activities align with Harvard’s academic standards, institutional policies, and the Institute’s strategic priorities.</li></ul> 
Working Conditions: <ul><li>The position is based in New Delhi, and local on-site work is a condition of continued employment.</li><li>This role will require regular evening calls to coordinate with the Executive Director and other colleagues in the U.S.</li><li>Travel within India is expected. Occasional travel to Harvard’s campus in Boston/Cambridge may also be required.</li></ul> 
&nbsp; Qualifications Basic Qualifications: Bachelor’s Degree required. 
Additional Qualifications and Skills: <ul><li>Minimum five years of progressively responsible leadership experience involving oversight of complex operations or organizations.</li><li>Doctoral or master’s degree preferred, with a preference for a doctoral degree.</li><li>Demonstrated strong ability to build trust-based partnerships with academic, NGOs, government, and philanthropic stakeholders.</li><li>Proven leadership experience, including staff supervision, mentoring, and driving team accountability.</li><li>High emotional intelligence with the ability to navigate complex relationships, manage conflict with discretion, and maintain professionalism under pressure.</li><li>Demonstrated success in proposal development, donor stewardship, and cultivating institutional and individual supporters.</li><li>Strategic thinker who can align programs, operations, and resources with broader organizational goals.</li><li>Exceptional organizational and interpersonal capabilities, with clear and effective written and verbal communication.</li><li>Strong customer service orientation and resourcefulness in navigating internal academic processes.</li><li>Ability to operate independently with excellent judgment, attention to detail, and consistent follow-through.</li><li>Proven ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines.</li><li>Proactive approach to improving systems, workflows, and operational efficiency.</li><li>Strong proficiency with Microsoft Office Suite and a high level of comfort adopting and managing new technologies.</li></ul> 
&nbsp; Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;</li></ul>Harvard Global Research Support Centre India offers a Benefits Package that includes life, medical, and accident insurance.NOTE: This is a 1-year term position with the possibility of renewal.This is a hybrid position. Schedule will be determined in conjunction with your supervisor.#LI-JB1Compensation Information&nbsp;The compensation for this position will be paid out in the local monetary equivalent. Additional details about the salary range will be provided by the hiring team throughout the hiring process.&nbsp;Sponsorship Information&nbsp;Harvard University is unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the country in which this position is located to be considered for employment.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

India Associate Country Director

<h3>Job Description:</h3>The RoleThis dynamic role is well-suited for someone who enjoys solving Fidelity’s Healthcare Group clients’ and prospective clients’ requirements in a fast-paced, unexpected environment. If you’re energized by representing the Voice of the Customer, and being part of a hard-working, creative, and collaborative team that loves to win, this role if for you!The Expertise We’re Looking For<ul><li>Health &amp; Welfare outsourcing services expertise required.</li><li>Bachelor’s Degree, minimum; Master’s Degree or MBA preferred.</li><li>Minimum 7 years related product/ industry experience; 4 - 5+ years of Fidelity experience desirable.</li><li>Health &amp; Insurance and/or individual property and casualty broker license desirable</li><li>Approximately 50% travel requirement.</li></ul>The Purpose of Your RoleYou will work closely with Account Executives, Managing Directors and Product &amp; Service Consultants to win Health and Welfare for our largest clients. You will be responsible for performing a comprehensive analysis of a client’s requirements for participants and plan sponsors which includes reviewing their plan document(s) and successfully representing the Fidelity solution during the sales process. You’ll collaborate with Workplace Solution customers to position our standard product offering to meet their needs or, when needed, develop unique solutions.This role relies heavily upon your knowledge of all of our Healthcare products, services and processes as well as your ability to think strategically, coordinate with clients and their consultants, and collaborate with internal business partners.The Skills You Bring<ul><li>Leadership skills including coaching, mentoring, displaying Fidelity’s core values in all situations</li><li>Perform both strategic and tactical work optimally, applying strategy to high impact messages/themes throughout on all phases of the deal.</li><li>Develop solutions consistent with our current and planned capabilities, including understanding the financial impact of such solutions and with respect to our standard business model.</li><li>Make appropriate decisions swiftly and holistically</li><li>Get results while preserving relationships. Internal influence skills include organization navigation and perspective, firmly established internal network, knowledge of exception processing and ability to articulate value vs. risk of solutions</li><li>Client-facing consultation and outstanding listening skills to understand needs.</li><li>Expert presentation skills at all levels (e.g., administrative, peers, executives), verbal and non-verbal, internal and external.</li><li>Excellent verbal and written communication skills</li></ul>The Value You Deliver<ul><li>Helping to grow the Health &amp; Welfare business as we expand our capabilities and market reach</li><li>Performing strategic analyses on behalf of clients and prospects to identify fit and potential service model issues which may require exception management.</li><li>Performing detailed plan document review for potential new business relationships and detailing standard &amp; non-standard product/ service requirements.</li><li>Owning internal exception approval process steps to find proven solutions.</li><li>Providing subject matter expertise on health and welfare benefit issues during the sales/ rebid process.</li><li>Participating in the differentiation of Fidelity’s image in the HR/Finance/Benefits community through thoughtful RFP responses, high impact presentations, and preparing other team members for the presentations. </li><li>Owning the integrity of final RFP responses and ensuring that our team of Account Executives understand the solution being offered.</li><li>Consulting with prospective clients and representing the Fidelity value proposition as part of the broader solution offering.</li><li>Monitoring benefits developments and industry and competitive trends on an ongoing basis.</li><li>Representing the voice of the customer/market to influence product roadmap</li><li>Catalyzing change within the team and business unit with an eye for customer needs.</li><li>Providing real time market feedback to product, systems and marketing organizations.</li></ul>How Your Work Impacts the OrganizationOur team within Workplace Investing Sales, strives to win and retain clients through outstanding solutions while mitigating risk to the firm. Keeping and growing our client base helps maintain our position as the leading benefits outsourcing provider.<h3>Certifications:</h3><h3>Category:</h3>Sales SupportMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

1,386 Financial Consultant Jobs