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<h3>Cybersecurity Consultant (Internal Audit Facilitator)</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Sr. Cybersecurity Consultant (Regulatory &amp; Audit) to work in Fidelity’s Enterprise Cybersecurity division in Smithfield, RI! <h3>The Team</h3> The Enterprise Cybersecurity (ECS) Regulatory &amp; Audit team helps ECS and corporate partners manage firm-wide cybersecurity risk by providing key support services. As part of Cyber Regulatory &amp; Audit, the ECS Internal Audit Engagement (IAE) team supports 25-30 internal audits annually. IAE seeks to reduce cyber risk through improved engagement and partnership with ECS Product Areas and Audit to ensure alignment, transparency, and efficiency throughout pre-audit, active audit, and post-audit efforts. <h3>The Role</h3> The ECS Internal Audit Engagement (IAE) team is seeking a hard-working and expert cybersecurity risk professional to support and partner with ECS Product Areas and Fidelity Corporate Audit. The role requires steadfast collaboration throughout the three phases of audit engagement: pre-audit (roadmap alignment, pre-audit control risk gap assessments, trend/theme analysis), active audit (risk quantification, drafting action plans, facilitating risk acceptances), and post-audit (action plan closure, reporting and metrics). <h3>The Expertise and Skills You Bring</h3> <ul> <li>Proven Risk Management and Mitigation experience </li><li>Strong Risk, Process, Cyber Threat Analysis, and Control Gap Assessment skill </li><li>Broad knowledge of cybersecurity threats and tactics </li><li>Understanding of NIST Cybersecurity Framework standards and practices, COBIT 5 </li><li>Knowledge of Operations &amp; Technology (identity &amp; access management; physical/personnel security; security ops assessments), Information Risk Management (vendor risk management; cloud computer security; data management), Software Development Process and application security. </li><li>Understanding of FAIR (Factor Analysis of Information Risk) cyber risk framework </li><li>Familiarity with Archer GRC, Jira, and ServiceNow </li></ul> <h3>General Business Skills</h3> <ul> <li>Experience working as corporate/internal auditor or working with corporate audit function </li><li>Analyst mentality to deep dive into audit findings to understand and communicate risks and appropriate responses </li><li>Highly motivated, self-directed, independent problem solver with attention to detail. </li></ul> <h3>Responsibilities</h3> <ul> <li>Partner with internal teams to identify ECS control gaps </li><li>Partner with Audit and ECS teams to confirm reported audit issues and perform FAIR quantitative risk assessments </li><li>Drafting responses (Action Plans) to address valid audit observations </li><li>Manage ECS Product Areas progress toward timely completion of action plans </li><li>Find opportunities to improve team processes to better support ECS Product Areas </li><li>Manage ECS Risk Acceptances </li><li>Maintain and make use of metrics that support various reports and critical meetings </li><li>Partner w/ ECS Product Areas to gain in-depth understanding of roadmaps, backlogs, etc. </li></ul> <h3>Education and Experience</h3> <ul> <li>Bachelor’s degree (or equivalent experience) in technology, computer science, or engineering strongly preferred </li><li>5+ years’ experience in cybersecurity risk management, technology operations, system analysis, and/or project management </li><li>Certification a plus: CISSP (Information Systems Security Professional), CEH (Certified Ethical Hacker), CISA (Certified Information Systems Auditor) </li></ul> <h3>Dynamic Working</h3> At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

Fidelity TalentSource

Cybersecurity Consultant (Internal Audit Facilitator)

<h3>Job Description:</h3><h3>The Role</h3>This individual will be joining the Corporate Tax team in Boston, working closely with the Director and other team members to manage State and Local Indirect Tax function, including compliance, audits/controversies, planning, and system integrations for sales/use tax, personal property tax and similar tax types. If you are a highly motivated tax professional looking to join a growing, high caliber team environment, then, this is an opportunity for you!<h3>The Expertise and Skills You Bring</h3><ul><li> Bachelor’s degree in Accounting or Business. Master of Taxation is a plus.</li><li>1-3 years of multi-state Indirect tax experience in Big 4 public accounting or combination of public accounting and in-house tax department</li><li>Good understanding of indirect tax and state and local</li><li>Experience in preparing state and local tax returns and workpapers. Indirect tax experience is a plus.</li><li>Experience preferred in performing product analysis for sales/use tax determinations and multi-state software and technology tax technical knowledge.</li><li>CPA is a plus. </li><li>Experience working with tax compliance software (Vertex and PTMS preferred) </li><li>Proficiency in Microsoft Office Tools (i.e., Excel, Words, PowerPoint, etc.</li><li>Proficiency in workflow tools such as Alteryx and Power BI</li><li>Experience in ERP and/or procurement systems, such as Oracle R12 and Ariba is a plus</li><li>Ability to meet tight deadlines in a fast-paced environment and prioritize multiple projects.</li><li>Self-starter who takes initiative while seeking appropriate guidance.</li><li>Strong accounting, analytical, and organizational skills. </li><li>Detail and process oriented producing high quality work. </li><li>Excellent presentation and written and oral skills.</li><li>Collaborator communicating effectively and well with other professionals throughout the organization. </li><li>Commitment to self-development, continuous learning and career advancement. </li></ul><h3>The Team</h3>The Fidelity tax department is a fast-paced, team-focused, and dynamic work environment. We strive to provide the best tax services to FMR LLC and affiliates. When you join the tax group, you will be joining a group of professionals who consistently look for ways to provide high quality tax services and continues to develop efficient processes.Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>FinanceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Tax Analyst

<h3>Job Description:</h3>The RoleFidelity's Workplace Digital Experience (WDX) architecture team is looking for an experienced customer-focused digital solution architect to help us build the next generation of cross-channel shared digital experiences for our external customers, internal associates, and client agents. In this role, you will be a critical resource bringing together business and technical teams as we seek to modernize and transform digital capabilities within our Defined Contribution (DC), Defined Benefits (DB), and Stock Plan Services products. The resulting experience, available on both web and mobile platforms, will be used by millions of customers across the US and Puerto Rico as they save for retirement, invest assets, build wealth, and ultimately withdraw money to live out their dreams!The Expertise and Skills You BringThe ideal candidate for this role:<ul><li>Has experience architecting and building large scale, high performing internet facing web and/or mobile platforms that align to architecture blueprints and technical standards in an environment where security is paramount</li><li>Has demonstrated experience designing and consuming APIs with technologies including Federated GraphQL, Spring Boot and Java</li><li>Has extensive knowledge in client-side technologies including Angular, JavaScript/TypeScript, HTML5, CSS3, etc.</li><li>Has contributed to defining and documenting architectural patterns, standards, and blueprints, and can evaluate proposed solutions based on their alignment to the same</li><li>Will be a trusted advisor to business partners and will influence their product roadmaps by recommending strategies and approaches that help them achieve their goals</li><li>Works collaboratively with engineering teams when sought out for consultation and technical guidance</li><li>Works equally well whether independently or with others and is able to effectively lead several initiatives at once</li><li>Is an expert communicator, helping non-technical people to understand technical concepts while being able to explain the business strategy to technical audiences</li></ul>We are looking for someone who holds a Bachelor’s degree or higher in Computer Science, or has equivalent experience in this or a related field.The TeamOur team is a fast-paced technology group that uses modern technologies to deliver customer-focused experiences for our participants, plan sponsors, and Fidelity associates. We are passionate about delivering innovative solutions that exceed our customer’s needs, and we embrace diversity of thought and experience. We work very closely with business leaders, technology leaders, and engineering teams to delivery world-class solutions for our customers tract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Architecture

<h3>Job Description:</h3>The mission of the penetration testing team is to protect Fidelity's assets and our customers’ livelihoods from the threat of exploitation by malicious adversaries. The penetration testing team does this by proactively identifying vulnerabilities in our systems and serving as subject matter experts to enable the business units to mitigate them in a positive, collaborative, innovative manner. <ul><li>Lead testing efforts on Fidelity's web and mobile applications and supporting systems. </li><li>Replicate the actual techniques and tools used by malicious attackers in an effort to model potential external threats. </li><li>Upon completion of the assessment, you will prepare reports and present the results to application owners, developers, and business unit information security teams. </li><li>Analyze test results, draw conclusions from results, and develop targeted exploit examples. </li><li>Consult with operations and software development teams to ensure potential weaknesses are addressed. </li><li>Contribute to the research or development of tools to assist in the vulnerability discovery process. </li><li>Collaborate with other teams within Enterprise Cybersecurity to improve the overall security of Fidelity's applications and infrastructure. </li><li>Stay current on security best practices and vulnerabilities. </li></ul>The Expertise You Have and The Skills You Bring <ul><li>Bachelors degree or equivalent experience </li><li>5+ years of IT experience </li><li>Preferred 3+ years of hands-on web application penetration testing / ethical hacking experience </li><li>Preferred: OSCP, GWAPT, GXPN, GPEN, LPT, CEH, CISSP or other industry security certifications. </li><li>Ability to demonstrate manual testing experience including all of OWASP Top 10 </li><li>Intermediate knowledge of application security mechanisms such as authentication and authorization techniques, data validation, and the proper use of encryption </li><li>Technical knowledge of, and the ability to recognize, various types of application security vulnerabilities. </li><li>Demonstrated experience with common penetration testing and vulnerability assessment tools such as nmap, Wireshark, Nessus, NeXpose, BackTrack, Metasploit, AppScan, WebInspect, Burp Suite Professional, Acunetix, Arachni, w3af, NTOSpider </li><li>Intermediate knowledge of a programming or scripting language such a C, C#, Python, Objective C, Java, Javascript, SQL, </li><li>Intermediate knowledge of Web Services technologies such as XML, JSON, SOAP, REST, and AJAX </li><li>Intermediate knowledge of web frameworks, including XML, SOAP, J2EE, JSON and Ajax </li><li>Experience with Enterprise Java or .NET web application frameworks, including Struts and Spring </li><li>Proven analytical and problem-solving skills, as well as the desire to assist others in solving issues </li><li>Excellent interpersonal skills with a strong interest in the application security domain </li><li>Excellent communication and presentation skills and a proven ability to communicate threats and facilitate progress towards long-term remediation. </li><li>Highly motivated with the willingness to take ownership / responsibility for their work and the ability to work alone or as part of a team. </li></ul>The TeamThe Penetration Testing team forms part of Security Assessment group within Enterprise Cybersecurity (ECS). The goal of the Security Assessment group is to proactively identify and remediate vulnerabilities in Fidelity’s applications and infrastructure. We work very closely with all of the key Business Units to ensure that they remain secure while they deliver key projects to advance the firm. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Cybersecurity Penetration Tester

<h3>Job Description:</h3>*This is a remote role in San Francisco.The Fidelity Private Shares Team is growing and looking for a VP, Private Market Business Development. The Team is focused on supporting the innovation economy through a robust equity administration platform. We offer solutions and capabilities that support companies, their employees, and community stakeholders during the entire corporate lifecycle. This role will be focused on supporting the growth and expansion of our business that services private companies and the start-up community. We are looking for a VP, Private Market Business Development to accelerate our efforts in San Francisco by growing and deepening relationships in the start-up ecosystem. In this role, you will be focused on building and managing external relationships with centers of influence to accelerate industry awareness and adoption of our solutions within your market. Creating champions of Fidelity as a thought leader and solution provider in the space along with driving sales growth will make you successful in this role:<ul><li>Owning your market by driving sales growth, channel partnerships, and deepening relationships/reach</li><li>Field engagement through meetings with current and prospective Center’s of Influence such as Law-firms, Venture Capital firms, accelerators/incubators, etc..</li><li>Identifying scalable and repeatable practices to drive industry adoption of our solutions</li><li>Constructing strategic communications and content to increase engagement</li><li>Lead event strategy within your market through attending and hosting events (25% travel)</li><li>Collaborate with business development peers to strategically manage national relationships across markets</li><li>Work cross-functionally with Sales, Customer Success, Marketing, and Product to provide feedback from the market</li></ul>The Expertise We’re Looking for and The Skills You Bring <ul><li>5+ years of relevant experience in Partnerships, Business Development, or other relevant ecosystem building roles</li><li>Strong presentation and networking skills, driving engagement with key decision makers</li><li>Experience and understanding of SaaS business models</li><li>Knowledge of the venture ecosystem</li><li>Experience building out new markets and expanding networks</li><li>Network of Relationships with law firms and venture capital firms</li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The Team Fidelity is a leader in the equity administration space. We enable builders and operators from start-ups to fortune 500 companies to seamlessly manage their equity and empower their workforce through Fidelity’s robust financial wellness offerings. We have been a leader in servicing public companies for their equity administration needs for two decades and we have expanded our offering of first-class services/solutions to service private companies and the start-up ecosystem.The base salary range for this position is $130,000-$219,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Consulting

VP, Business Partner Manager (Remote - San Francisco)

<h3>Job Description:</h3>The RoleReporting to the tax director, this position is a key contributor to the venture capital / private equity partnership tax compliance group with significant growth opportunity. If you are a highly motivated and experienced tax professional looking to be part of a growing, high caliber team environment then this is an opportunity you should consider.The Expertise and Skills You Bring <ul><li>3+ years of venture capital / private equity partnership tax experience in Big 4 public accounting or combination of public and in-house partnership tax</li><li>Bachelor’s degree in Accounting or Business; Master’s in taxation and/or CPA preferred</li><li>Experience with state and local partnership tax compliance requirements</li><li>Knowledge in U.S. foreign reporting including foreign source income calculations, PFIC and CFC analysis</li><li>Ability to work independently while seeking appropriate guidance</li><li>Experience using Corptax or comparable tax compliance software</li><li>Proficient in Microsoft Office Suite, specifically Word and Excel</li><li>Understanding of Alteryx workflow applications</li></ul>The TeamThe Fidelity tax department is a fast-paced, team-focused, and dynamic environment. We strive to provide the best tax services to FMR LLC and affiliates. When you join the tax group, you will be joining a group of professionals who always look for ways to provide high quality tax services and continuously develop efficient processes.Note: Fidelity is not providing immigration sponsorship for this positionThe base salary range for this position is $71,000-$112,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Finance

Senior Tax Analyst

<h3>Job Description:</h3>The RoleSVP, Alternatives Institutional Portfolio ManagerThe SVP Alternatives IPM will work closely with Fidelity’s private equity multi-strategy fund and direct real estate investment teams to support the growth of the products to institutional and intermediary customers. This role will suit candidates with entrepreneurial energy and accountability who are excited to build a business with the support and backing of a leading financial services company. In addition, this professional must have the willingness and desire to manage the workload of a start-up coupled with an agile mindset to move between a smaller team environment to the wider established financial services company.The TeamLocated in Boston, MA, the Alternative Product Development Team ('Alternatives') is part of Fidelity’s Enterprise Services Division that manages the firm’s growth initiatives sponsoring new business creation and innovation. The Alternatives team works closely with Fidelity’s Asset Management Division as well Fidelity’s proprietary alternative investment companies within the Devonshire Investments to bring alternative real estate and PE multi-strategy investments to market.The Purpose of Your Role and the Value You DeliverThe Institutional PM will be one of the senior advocates of Fidelity’s private equity multi-strat and direct real estate products, representing them to existing and prospective institutional and intermediary clients and gatekeepers, internal distribution, operations, marketing and asset management business partners. The Institutional PM will be vital to supporting the growth of Fidelity’s private markets offering.Primary Responsibilities <ul><li>Contribute to the go-to-market sales strategy for the private equity multi-strategy and direct real estate products which will include working with various sales organizations internally to define target market segments and specific prospects, and creating pricing structures and key terms.</li><li>Work with various sales and portfolio teams on complete alternative selling process from sourcing and meeting with prospective investors, educating internal sales teams, working through prospect’s due diligence process to client reporting.</li><li>Meet with existing clients to provide portfolio and performance updates.</li><li>Work with marketing on creating the client facing collateral.</li><li>Provide client and consultant feedback to senior leaders.</li><li>Identify thought leadership and other events to drive awareness of Fidelity’s capabilities.</li><li>Partner with marketing to develop white papers, case studies, trickle marketing campaigns, and press releases.</li><li>Collaborate on new products and be creative in bringing value to our clients.</li></ul>The Expertise We’re Looking For<ul><li>Series 7, Series 24, Series 63</li><li>Experience in the private markets industry, specifically real estate, infrastructure or private equity</li><li>15+ years’ experience working within alternatives in product development, relationship management and sales</li><li>Ability to explain complex products and structures for various levels of staff and clients</li><li>Excellent writing skills and experience in creating product promotion materials, articles and in public speaking</li><li>Deep understanding of private market regulations.</li></ul>The Skills You Bring<ul><li>Outstanding collaboration skills, with an ability to work with and across portfolio managers, product development, senior managers, legal and compliance, salespeople and relationship managers across various channels.</li></ul><ul><li>Experience with owning outcomes and driving solutions.</li><li>Experienced analytical skills and attention to detail.</li><li>Always seeking accurate, complete, and timely information.</li><li>Address concerns and questions from clients in a thorough and thoughtful manner.</li><li>You are a hands-on contributor who enjoys working with a high-performing team and delivering results.</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 24 - FINRA, Series 63 - FINRA<h3>Category:</h3>Private EquityFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

SVP, Alternatives Institutional Portfolio Manager

<h3>Job Description:</h3>The Purpose of your RoleAre you interested in applying your analytical skills while using knowledge about data sources from across Fidelity’s various businesses and technologies? Do you want to work closely with business partners to deliver new insights, develop automated workflows, and improve their decision-making capabilities? If you want to help drive the way information is shared digitally with senior leaders, join the Resilience Intelligence Innovation Center. We are seeking a candidate that can use their strong analytical, consultative, interpersonal, and critical thinking skills to create actionable solutions to our internal customers.As the Manager, you will be a technical data expert who proposes and delivers analytical insights to support all levels throughout the firm. Working in a collaborative, dynamic, creative environment on a team dedicated to driving continuous improvement in Fidelity’s resilience decision making. You will get to collaborate with colleagues from various departments, taking on a consulting role that revolves around providing engaging digital solutions with clear benefits.The Expertise You Bring<ul><li>A bachelor’s or master’s degree in a technical, analytical, or finance-related field required</li><li>Minimum 5+ years of experience sourcing and synthesizing large, disparate data into relevant, meaningful insights</li><li>Skills and background in visualization design and dashboard development (e.g., PowerBI, Tableau, Domo, etc.) required</li><li>Experience working with data in relational databases (e.g., SQL, Snowflake, Alteryx, Python, etc.) required</li></ul>The Skills You Bring<ul><li>Proficiency consuming large amounts of data and developing insights; ability to communicate those insights in a simple, clear, and actionable manner through various visual mediums</li><li>Inherently good attention to detail</li><li>Solid interpersonal and active listening skills with the confidence to engage with executives</li><li>Strong written and verbal communication skills, ability to clearly articulate complex ideas with various levels of the organization</li><li>Collaborative approach, ability to build relationships and strategic partnerships with peers, internal customers, and key collaborators</li><li>Ability to mentor, coach, and assist less experienced analysts and other team members</li><li>Strong consultative and project management skills, including being able to work on multiple projects at a time and adapt quickly in a fast-paced environment</li><li>Process improvement attitude and ability to proactively implement innovative solutions to complex problems</li><li>Commitment to developing a balance of technological and non-technological skills to fully support the broad needs of our customers</li></ul>The Value You Deliver<ul><li>Serve as a subject matter expert in data and technology tools used to provide support to the Resilience Intelligence Innovation Center, Business Continuity and Vendor resiliency teams as well as internal business partners</li><li>Build and deliver impactful yet intuitive digital solutions to business needs</li><li>Empower business leaders with data-driven, useful insights to enable objective and informed decisions that directly impact organizational goals</li><li>Continuously improve data analytics and insights capabilities for the firm</li><li>Ensure proper controls, documentation, and reviews are in place and followed</li><li>Participating in the incident response program and recovery activities for business operations, technology or vendor disruptions (on call rotation/including off hours).</li><li>Exhibits executive presence. Communicates clearly, concisely and impactfully in order to influence others; tailoring messaging to audience.</li><li>Advancing our data analytics strategies by collaborating with partners to understand data visualization needs, developing database queries, and integrating systems.</li><li>Analyzing datasets to uncover data issues, trends and insights, and the ability to help find innovative ways to mitigate risk.</li><li>Translate business requirements into technical specifications, maintain technical documentation, data accuracy and integrity within systems, and evaluate and improve existing visualization systems.</li></ul>How Your Work Impacts the OrganizationThis role will be a key analytical data expert in the Resiliency Intelligence Innovation Center, providing an evolving suite of services encompassing valuable reporting and analytics using innovative tools and processes to continuously drive improvement in the decision making of the firm.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>RiskFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, Resiliency Intelligence Innovation Center

<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Smithfield site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/ikpdyse5/fid-2025-tpbs-fca-region1.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Financial Customer Associate - Bilingual- Smithfield

<h3>Job Description:</h3>Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​What to expect…As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.<ul><li>Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.</li><li>In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.</li><li>Rewards &amp; Recognition: Your achievements will be celebrated as you progress through the program.</li><li>This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.</li></ul>The Skills You Bring<ul><li>Ability to establish rapport and relationships through effective communication</li><li>Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.</li><li>Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)</li><li>Proficiency in navigating and troubleshooting basic technology issues or systems.</li><li>Handle a variety of situations and conversations driving towards a resolution suitable for all</li><li>Self-motivated teammate with strong social skills who brings energy and passion to the team</li><li>Minimum 1 year of customer service experience</li><li>High School diploma or GED required</li></ul>The Value You Deliver<ul><li>A passion for helping people</li><li>Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making</li><li>Provide outstanding customer service and communication via voice or digital channels</li></ul>Note: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. <a href="https://jobs.fidelity.com/media/gdqhbgnn/fid-2025-tpbs-fca-region1.pdf" target="_blank">Click here to learn about a few featured benefits (not all benefits are listed)</a>Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 8:30am – 8:30pm EST<h3>Certifications:</h3><h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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