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Lead ITS Learning Technologist (Reg FT) Position Title: Lead ITS Learning Technologist (Reg FT) Department: Information Technology Svcs Campus: Office of College Services Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than November 10, 2023. The College cannot guarantee that application materials received after this date will be considered or reviewed. Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts, certain conditions or restrictions may apply. Remote Work Option: Hybrid Salary Grade: Admin 13 - $47,929 Job Category: Administrators Employment Type: Regular Full-Time Job Slot: 5945 Job Open Date: 11/10/2023 Job Close Date: General Summary: Leads the training and application support initiatives for the ITS department which includes creation of training materials, development of curriculum, online courses, and facilitating training in a variety of learning environments. Proactively participates in projects to develop training for new and changes in ITS services. Participate and provide leadership on technology training initiatives at the college for employees and students. Requirements: Requires bachelor's degree in information systems, instructional systems, learning technologies, instructional technology, or related field with at least three years of related work experience (preferred); or associate's degree in information systems, instructional systems, learning technologies, instructional technology, or related field and five years related work experience; experience preferable in higher education. Must have experience in the following areas: leadership, application support, online learning technologies, learning management system, instructional materials creation, technical writing and writing for the web. Excellent interpersonal skills with a focus on coaching, influencing and consulting. Must have excellent oral and written communication skills; critical thinking, and problem solving skills. Experience with learning principles, methodologies and course design techniques. Experience with instructional video creation, YouTube channel management, SnagIt, Camtasia, Articulate, Digital Flip Books, Windows 10, Office for both Mac and Windows, Mac OSx, mobile devices, Prezi, conducting demonstrations in a classroom and or virtual setting, Visio, SharePoint, Learning Management Systems, Lecture Capture software, some SQL knowledge, SCORM courses, IT Security knowledge, VoIP systems and collaboration environments. Duties: 1. Provide team/project leadership for all training initiatives for the college. 2. Occasionally serves as a lead over staff employees associated with a project or assignment; provides lead supervision on a periodic basis as new projects and situations arise. 3. Provide live and self-paced training and technical support for software applications that support major college business units, learning, and classroom technologies. 4. Leads developing and designing in-person, virtual, and self-paced curriculum for all new or updated technology training needs. 5. Coordinates projects using the college's project management software. 6. Leads administration of the learning management system; continue to expand the learning management system and release new features and functions to enhance delivery, assessment, reporting, and scheduling. 7. Identifies opportunity for improvement; identifies and suggests new training technologies for training development. 8. Conducts needs analyses and training assessments to evaluate the effectiveness of technical training programs. 9. Provides leadership through review, testing, and creation of trainings and materials. 10. Creates a semester technical training calendar and communicates to the college community. 11. Administers and updates internal training department systems which may include course cataloging and record-keeping, scheduling, marketing, and other administrative tasks associated with the role. 12. Conduct training in a variety of environments: instructor led trainings, e-Learning, webinar, and group trainings. Continue to develop offerings through the college's learning management system. 13. Consult with the College's functional business leaders and their team to assess and develop short and long-term planning strategies and initiatives for information technology training and development of the college's ERP system. 14. Travel to the various College locations to work with faculty, staff, and administrators for trainings, planning, observation, and meetings. 15. Develop SCORM courses in the learning management platform for all CCAC applications. This includes materials, best practices, instructional videos, and assessment of learning. 16. Ensure ADA compliance and standards are met for all training deliverables. 17. Work cooperatively with staff within the Information Technology Services Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned. 18. Perform other related duties as required or assigned. Clearances: To view the full job posting and apply for this position, go to: <a href="https://apptrkr.com/4782505" target="_blank">https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1392</a> jeid-97cf3c8136f9044fa15c314a92ef661f

Lead ITS Learning Technologist (Reg FT)

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.&nbsp;A &nbsp;Global Regulatory Policy Manager – Liquidity provides technical regulatory support and guidance to infrastructure functions and businesses across a full range of financial products and regulatory issues, providing challenge and governance to mitigate regulatory risk. Global Regulatory Policy Manager – Liquidity continuously monitors new rule developments and other ongoing changes to the prudential regulatory landscape. Global Regulatory Policy Manager – Liquidity covers a number of key aspects of prudential interpretation, including risk weighted assets (RWAs), capital resources, and the leverage ratio, across a full range of risk areas e.g. credit risk, counterparty credit risk, liquidity risk, securitisation, market risk, etc. Global Regulatory Policy Manager – Liquidity is organized as a global team, working flexibly, with a physical presence in the UK, US, Hong Kong, France, India, and Mexico.This is an exciting new opportunity to join the Global Regulatory Policy Manager – Liquidity presence in the US with a key focus on Liquidity policy. Specifically, the role will be critical to the analysis and interpretation of Liquidity prudential requirements, including the Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) as administered by the US prudential regulators, e.g. the Fed, OCC, and FDIC. The role will be based in New York City, however candidates based outside of New York City may be considered.The Global Regulatory Policy Manager – Liquidity function currently ensures timely review and notification of new developments in prudential policy regulation which impact the prudential calculations, as well as any related regulatory reporting impacts, and provides policy support as part of advocacy and implementation efforts. The successful candidate will help expand Global Regulatory Policy Manager – Liquidity support to cover interpretations of the US Liquidity requirements and be part of Global Regulatory Policy Manager – Liquidity global subject matter expert team that will be responsible for advising on prudential Liquidity regulations and providing expert technical regulatory support.As our Global Regulatory Policy Manager – Liquidity you will:<ul><li>Track new policy developments and formulate HSBC’s regulatory policies accordingly, providing detailed practical guidance, distributed to a wide range of stakeholders;</li><li>Produce and review regulatory opinions and interpretations on complex transactions and new products to ensure compliance with Group and local regulatory policies, ensuring all key interpretations are subject to appropriate governance;</li><li>Provide technical support and guidance to both infrastructure functions and businesses;</li><li>Provide technical support on the implementation of new regulatory requirements; &nbsp;</li><li>Facilitate the HSBC Group’s response to future regulatory developments, including the implementation of the final Basel III reforms, and influence the external development of regulatory policy by leading on advocacy efforts in response to new standards, proposed rules, and discussion papers.</li></ul>For this role, HSBC targets a pay range between $148,300.00 and $240,000.00.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Strong technical knowledge of US Liquidity prudential regulations is essential</li><li>Technical knowledge of Liquidity prudential regulations as administered by other key bodies and jurisdictions, e.g. The Basel Committee (‘BCBS’), UK/PRA, EU, Canada, and Mexico, is desirable but not required</li><li>Technical knowledge of other areas of prudential regulatory capital, e.g. RWAs, leverage ratio, and capital resources under the US, UK/PRA, and/or BCBS rule frameworks is highly desirable</li><li>Proven ability to act as an advisor and challenger to internal stakeholders on all aspects of prudential regulatory policy, with a specific focus on Liquidity Policy</li><li>Strong control mind-set with the ability to support other control functions who are responsible for ensuring regulatory requirements are followed and reported accurately</li><li>Professional approach and presentation, ability to manage a wide range of stakeholders including senior management</li><li>Ability to prioritize competing deliverables</li><li>Excellent communication skills, both written and verbal</li><li>Ability to formulate and articulate defensible interpretations of ambiguous prudential regulatory rule text.</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

HSBC

Global Regulatory Policy Manager – Liquidity

Job Description:POSITION SUMMARYThe Manager of Academic Affairs is responsible for creating course schedules, maintaining course materials, overseeing registration, and providing support to the Vice President of Academic Affairs (VPAA) of the Academic Affairs.&nbsp;&nbsp; The Manager, Academic Affairs will be responsible for coordinating projects with other departments and communicating with internal and external constituents (students, faculty, staff, and clients).&nbsp; The Manager, Academic Affairs collaborates with other departments to establish policies, procedures, and systems to develop and maintain the department for Pacific Oaks.&nbsp; This position will also work closely with the VPAA in managing all accrediting and licensing regulations and requirements.This position is located in Pasadena and reports directly to the Vice President of Academic Affairs.ESSENTIAL JOB FUNCTIONS:<ul><li>Assist the Vice President of Academic Affairs with maintaining the functioning of the department such as: maintaining files, preparing agendas, taking and/or transcribing meeting notes, supervision of student workers, and other administrative duties.</li><li>Manage registration materials, procedures, policies, and communications in coordination with the office of the Registrar.</li><li>Serve as primary point of contact in the department for students; this may include attending workshops, classes, and events outside of regular business hours.</li><li>Partner with the TCS various departments to ensure collection and dissemination of course evaluations and other assessment instruments and reports.</li><li>Work with the Vice President of Academic Affairs and Human Resources in the hiring, on-boarding, and contract processes of new and returning faculty.</li></ul>JOB FUNCTIONS:<ul><li>Develop and track course scheduling, instructor assignments, participant records, and supply ordering.</li><li>Assist instructors with gathering course/workshop materials including books, articles, tests, and assessments.</li><li>Partner with the Librarian to ensure that readings on eReserves are accurate and current.</li><li>Partner with the Canvas Instructional Designers to ensure that online instructional course information is accurate and current.</li><li>Partner with the Marketing and Public Relations department to ensure website and other communications are accurate and current.</li><li>Current with student-facing departments as needed to ensure the services and resources provided to students are appropriately delivered and managed.</li><li>Work with the Vice President of Academic Affairs to track the Schools’ budgets.</li><li>Support and advance the missions, vision, and values of Pacific Oaks College.</li><li>Adhere to all confidentiality requirements</li></ul><ul><li>Performs other duties as assigned.</li></ul>REQUIRED KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>Excellent interpersonal skills</li><li>Strong time management and prioritization skills</li><li>Highly organized and attentive to detail</li><li>Ability to manage projects independently</li><li>Strong administrative skills</li><li>Team oriented</li></ul>REQUIRED EDUCATION:<ul><li>A bachelor’s degree is required.</li></ul>PREFERRED EDUCATION:<ul><li>Master’s degree or graduate coursework preferred</li></ul>REQUIRED EXPERIENCE:<ul><li>Senior level experience in higher education administration with a strong record of academic leadership, including experience with all aspects of program review and online education</li></ul>PREFERRED EXPERIENCE:<ul><li>2 - 3 years of administrative and/or higher education experience</li><li>Strong financial and budgeting background</li><li>High level of computer proficiency, including MS Office (Access, Excel, Publisher, PowerPoint, and Word) and Adobe Professional</li><li>CampusVue and Canvas LMS experience a plus</li></ul>Compensation &amp; BenefitsThis opportunity is budgeted at $64,480.00-70,860.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.pacificoaks.edu/about/careers-pacific-oaks/" target="_blank">https://www.pacificoaks.edu/about/careers-pacific-oaks/</a>Pacific Oaks is an Equal Opportunity Employer.Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Pacific Oaks offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Manager, Academic Affairs

Title: Industrial Electrical Maintenance/Mechatronics Evening Faculty
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Murfreesboro
Department: IEM
Campus Location: TCAT Murfreesboro - Smyrna Campus
Job Summary
The Tennessee College of Applied Technology Murfreesboro is accepting applications for a full-time faculty member in its evening Industrial Electrical Maintenance/Mechatronics program at the Smyrna campus. The IEM evening faculty member is responsible to the Vice President for Instruction and Accreditation.
Job Duties
<ul>
<li>Responsible for providing individualized theory and hands-on instruction to adult and high school students to prepare them for employment in the field.</li>
<li>Provide students with a thorough understanding of the methods of diagnosing, troubleshooting, and repairing industrial equipment. Safety and knowledge of tools and materials is of critical importance.</li>
<li>Mechatronics portion incorporates advanced studies and troubleshooting in Electronics, Fluid Power, Motor Control, PLC logic and programming, Robots, and Mechatronics manufacturing.</li>
<li>Maintain good public relations with business and industry, assist with advisory committee and cooperate with outside agencies.</li>
<li>Maintain an organized, safe, and stable learning environment that is conducive to all (COE) accreditation requirements.</li>
<li>Assist in recruitment of new students and placement of graduates.</li>
<li>Maintain knowledge of industry trends and technological advances in the industry.</li>
<li>This position may also supervise and follow up on students participating in cooperative education.</li>
</ul>
Minimum Qualifications
<ul>
<li>High school diploma or equivalent.</li>
<li>Minimum three (3) years of experience in the IEM/M field, preferably within the last five (5) years.</li>
<li>Must be available for evening program hours of instruction, Monday-Thursday from 3:30 p.m.-9:30 p.m. and daytime administrative hours on Friday. Full time schedule is 37.5 hours per week.</li>
</ul>
Preferred Qualifications
<ul>
<li>Post-secondary Skilled Trades credential from an accredited institution.</li>
<li>Three or more years of technical teaching experience.</li>
<li>Five or more years of industry related experience.</li>
<li>OSHA 10 certification.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Must possess skills and knowledge to teach theory and application in all phases of the IEM program.</li>
<li>Strong hands-on technical background in the field.</li>
<li>Knowledge of Safety Data Sheet (SDS) labeling and policy.</li>
<li>Must be willing to remain current in the instructional field and maintain personal certifications and program accreditation(s).</li>
<li>Ability to effectively utilize Microsoft Office programs (including Excel, Word, Outlook and Teams) and other basic computer software needed for the teaching profession.</li>
<li>Must possess the communication skills necessary to be an effective teacher and interact with high school and adults.</li>
<li>Must show evidence of good character, organizational skills, and mature attitude.</li>
<li>Ability to exercise good judgment in evaluating situations and making decisions.</li>
</ul>
Physical Qualifications
<ul>
<li>Walking, bending, sitting, and squatting in order to demonstrate skills on campus equipment.&nbsp;</li>
<li>Able to use body members (arms, hands, fingers), tools, or special devices to work, move, guide, or place objects.</li>
<li>Communicating for extended periods while lecturing.</li>
<li>Sitting at a computer for extended periods to enter data.</li>
<li>Requires concentrated mental and visual attention, i.e., see at close range.</li>
<li>Physical ability to lift up to 50 lbs. and to move about the teaching area to demonstrate and perform all occupational duties.</li>
</ul>
SALARY: This is an exempt position.&nbsp; Salary commensurate with qualifications, education, experience and in accordance with the guidelines established by the Tennessee Board of Regents.
GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:
<ul>
<li>Sex Offender Registry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Driving History</li>
<li>County Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>National Criminal Database</li>
<li>Federal Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Sanctions and Disciplinary Database</li>
</ul>
EMPLOYMENT DOCUMENTS:&nbsp;Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.
APPLICATION SUBMISSION &amp; REVIEW:&nbsp;First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position.
To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at <a href="https://tcatmurfreesboro.edu/about/jobs-and-employment" target="_blank">Jobs and Employment | TCAT Murfreesboro</a> . Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.&nbsp;
To be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Educational Transcripts/Diploma, if applicable</li>
<li>Industry licensure and/or certifications, if applicable</li>
</ul>
Incomplete applications will not be considered.
AVAILABILITY/CLOSING DATE: This posting closes on October 08, 2025.&nbsp;
The intent of this job posting is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp;
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp;Deltra Fowlkes, Human Resources Coordinator, <a href="mailto:hr@tcatmurfreesboro.edu" target="_blank">hr@tcatmurfreesboro.edu</a>, 1303 Old Fort Parkway, Murfreesboro, TN 37129, 615-898-8010. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.

Motlow State Community College


      Industrial Electrical Maintenance/Mechatronics Evening Faculty
    

21-Jun-2024<h4>Customer Service Center Representative</h4>Campus Services 66082BRJob SummaryThis is a one year term position terminating on June 30, 2025 with the possibility of renewal. The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines:&nbsp; Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing. The Customer Service Representative (CSR) is responsible for providing optimal customer service support to all members of the Harvard community. Customer Service is provided in person, over the phone, by email and via several product-specific websites.&nbsp;&nbsp; The CSR handles routine as well as complex and specialized requests from customers which include Schools, Departments and individual students, faculty, staff and other university affiliates.Position Description<ul><li>Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.&nbsp; Notary Public services provided by appointment.</li><li>Advise customers on eligibility for the issuance and distribution of ID cards.&nbsp; Process ID card orders (bulk printing or individual); enter POI information into University Directory; performs validation, image capture and printing of photo ID cards.&nbsp; Process lost ID card fees.,&nbsp; Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.</li><li>Assist customers with issuing and processing parking permits, parking access credentials for short term, annual and event parking; parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles. Process payments for permit and parking violations.&nbsp; Under direction of management, assist with special projects such as parking email communications, parking relocations and wait list fulfillment.&nbsp; Process applications and payments during annual permit renewal process.&nbsp; Coordinate daily customer support and troubleshooting with parking services field operations staff.</li><li>Assist customers who are prospective tenants with HU Housing portfolio and program information.&nbsp; Act as resource for customers with off campus and alternate resources. Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off campus listing process for non-Harvard owned apartments. Process monthly apartment payments and daily reconciliation of credit card terminals.</li><li>Assist customers who are interested in alternate commuting options with CommuterChoice with program information.&nbsp; Act as a resource for customer with alternate resources including Mass Transit and carpooling.</li><li>Provide Notary Public services to Harvard affiliates (Notary commission fee paid by Harvard)</li><li>Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.</li><li>The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control. &nbsp;Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.</li><li>Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies/products are secured on a nightly basis.</li><li>&nbsp;Perform related duties as required.</li></ul>Basic QualificationsHigh school graduate or equivalent with some higher level business training and three or more years of related customer service experience.&nbsp; Must have excellent customer service skills; positively believing that the customer comes first. Must have outstanding professional communication, technical and analytical skills. Must have experience working with the public and ability to manage sensitive conversations when necessary.Additional Qualifications and Skills<ul><li>High School graduate or equivalent required.&nbsp; College degree preferred.</li><li>Must be able to give and receive positive and negative feedback.&nbsp; </li><li>Strong willingness to learn a variety of University systems and keep current with policies and procedures of the services provided by the Campus Service Center.&nbsp; </li><li>Exceptional team player and ability to work with a wide variety of customers</li><li>Detail-oriented and capable of multi-tasking, while always keeping management informed and following tasks through to successful completion.</li><li>Flexible and with the ability to adjust priorities as needed and to easily move from one duty to another. </li><li>Willing to work alternate schedule or overtime during peak demand.</li><li>Ability to apply for and be commissioned by the Commonwealth as a Notary Public</li><li>Technical aptitude to learn new software applications as needed.&nbsp; </li><li>Previous experience in a university setting and knowledge of Boston and Cambridge preferred.</li></ul> Technology Skills Required:<ul><li>Microsoft Office Suite (Word, Excel, Outlook, One Drive)</li><li>Experience with Yardi (apartment rentals and leasing management), T2 Flex (parking software), SalesForce, PhotoShop and CBord (ID Software) a plus.</li></ul>Additional InformationEmergency Status Designation: Critical Operations Personnel The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine &amp; Booster Requirements.&nbsp;Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: <a href="http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp" target="_blank">http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp</a>;Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatOn-Site Sub-UnitTransportation Salary Grade053Department103742Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Appointment End Date30-Jun-2025Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 8am-5pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Harvard University FAS Human Resources

Customer Service Center Representative

Lead Client Services Analyst (Reg FT) Position Title: Lead Client Services Analyst (Reg FT) Department: Information Technology Svcs Campus: Office of College Services Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than November 10, 2023. The College cannot guarantee that application materials received after this date will be considered or reviewed. Performance Evaluation: The successful applicant for this position will be required to successfully complete a post-offer, pre-employment medical examination and performance evaluation. Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts. Remote Work Option: Fully In-Person Work Hours (for hourly positions): M-F, 7am-3pm Salary Grade: Admin 13 - $47,929 Job Category: Administrators Employment Type: Regular Full-Time Job Slot: 5855 Job Open Date: 10/27/2023 Job Close Date: 11/10/2023 General Summary: Provide excellent customer service and technical support to the faculty, staff and students. Establish and maintain strong rapport with members of the user population. Participate and provide leadership on technology initiatives at the college. Requirements: Requires bachelor's degree with at least three years of related work experience (preferred); or associate's degree in computer science, information science, or related computer area and minimum five years related work experience, preferably in higher education. Degree in computer science, information science, or related computer area preferred. Ability to effectively communicate diverse technical topics to non-technical and technical audiences. Must be detail oriented and have a proven ability to meet deadlines. Must have superior analytical, critical thinking, and problem solving abilities to independently identify, research, and resolves technical problems with minimal supervision. Must be a highly motivated professional who is eager to grow, learn, and gain new complex skills quickly. Ideal candidates will be self-starters, team-oriented, customer-focused, positive, and committed to excellence. Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands. Must possess the skills to effectively take the lead for the team. This position will be required to report to any CCAC location to provide the necessary support. Physical Requirements: Frequently requires physical exertion to reach, bend, and stand for long periods of time, crawling into tight areas, including under desks. Must be able to move, lift, carry, and push multiple heavy objects each weighing up to 30 pounds throughout each work day. Frequently involves exposure to dusty areas behind desks, office furniture, etc. Duties: 1. Provide team/project leadership for campus based technology initiatives. 2. Provide supervisory role for all campus based ITS Interns and ITS Work Study students. Continue to develop the Intern and Work Study programs collaboratively with the academic departments to ensure the students receive a well-rounded, rich, technology support experience.3. Effectively review customer inquiries and requests for support via telephone, instant messaging, video conferencing and email. Research and respond to Tier 2 customer inquiries according to established SLAs while ensuring excellent customer service. Ability to resolve escalated issues as necessary. 4. Analyze and troubleshoot any technology related problems in order to maintain all technology related items are in working order, and perform routine maintenance/repairs as needed or assigned. Work directly with technology vendors as necessary to resolve issues. Technology support includes, but is not limited to: computers, desktops, printers, wireless access points, cellular services, surveillance systems, doors systems, instructional technology, Extron systems, projectors, televisions, document cameras, sound systems, digital signage, VOIP, network cabling/support, specialized discipline specific software installations/configuration, VPN, various collaboration tools, conference room technology, and Blackboard. Take the lead for the team where necessary. 5. Provide technical leadership and guidance in regards to digital signage implementation, Extron implementation, and other specialty technical installations that are customer facing.. 6. Demonstrate organization and follow-up and follow-through skills to ensure completion of goals and objectives in specified timeframe7. Install and configure systems &amp; application software for Microsoft Windows, Apple Mac OS, and various mobile operating systems. Collaborate with team members to deliver services in a centralized, streamline fashion. Develop, coordinate and offer training on a variety of technology topics and solutions to students, staff and faculty. Understanding of centralized hardware/software management systems and MDM systems. 8. Assist with the content creation, and proactive editing and maintenance of the department's website(s), portal, intranet, and knowledge base.9. Support live events from inception to completion where applicable, and make recommendations to incorporate permanent, customer friendly technology to allow for expansion of self-service for these types of events. 10. Provide leadership role at the campus in regards to business process improvements. Identify where technology can better meet business needs of end users and inform management about these possibilities. Participate in research, pilot testing, and review of various technology related solutions aimed at continuous business process improvement. Provide detailed recommendations with appropriate consideration of costs, risks, end user experience, implementation details, and support/sustainability. Participate in the creation and review of RFP and bid documents when required. Provide recommendations for management review. 11. Ensure copyright compliance regarding the use and/or installation of media &amp; software at the college. Where applicable, make decisions on behalf of the department. 12. Take the lead role in visiting/supporting the center locations. Provide a weekly presence and seamless technology support. Responsible for as needed during the evenings and weekends for emergency purposes.13. Possess the skills and understanding necessary to identify information security issues where applicable, and initiate the appropriate response needed to mitigate such risks. 14. Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility. Ability to provide root cause analysis.15. Collaborate with all audiences to understand project requirements and recommend sustainable solutions that meet defined business and academic needs. 16. Interpret and present information and ideas clearly and accurately. Maintain accurate, organized, and detailed records and develop and maintain reports and statistics as required or assigned.17. Work cooperatively with staff within the Information Technology Services Department and other divisions of the college to accomplish departmental, divisional and institutional goals as assigned.18. Create, document, and implement internal process and procedures that can be applied college-wide.19. Perform other related duties as required or assigned. Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available <a href="https://apptrkr.com/get_redirect.php?id=4742184&amp;targetURL=https://ccac.csod.com/ats/careersite/search.aspx?site=13&amp;c=ccac" target="_blank">here</a>. To view the full job posting and apply for this position, go to: <a href="https://apptrkr.com/4742184" target="_blank">https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1391</a> jeid-8bc2919b8d875940bb54e5cbc5e08480

Lead Client Services Analyst (Reg FT)

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