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ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents.</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community.</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li></ul>Key Relationships<ul><li>Onsite Team Members.</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>Experience &amp; SkillsEssential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills.</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills.</li><li>Excellent organization skills with the ability to multi task and priorities.</li><li>Numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Greystar

Customer Service Associate

ABOUT GREYSTAR​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending</li><li>Raise purchase orders in accordance with procedures</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>Experience &amp; Skills Essential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills</li><li>Excellent organization skills with the ability to multi task and priorities</li><li>Numerical skills necessary to complete the above activities</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYRadius has an immediate opening for an experienced Business Manager! Our team members are high performers that care about customer service and exceed expectations. The Business Manager plays a critical role in our success. Radius boasts newfound urban luxury in this 282 unit mid-rise nestled in the popular South Lake Union neighborhood. Radius is a Kennedy Wilson owned community. If you are on the pursuit of growth and opportunity, Kennedy Wilson is dedicated to teaching their teams how to think like an owner and provide the support you need to succeed. Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.JOB DESCRIPTIONIn addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. &nbsp;What your day might look like<ul><li>Being part of a team and having fun while providing excellent customer service</li><li>Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables. Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.</li><li>Assist the leasing team in touring apartments with prospects both virtual leasing and in-person tours</li><li>Reviewing and submitting invoices from vendors, contractors, and service providers for payment.</li><li>Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.</li><li>Respond to resident questions, concerns, and requests in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Partner with the on-site office team and marketing team to create safe, social distant activities and events for residents.</li><li>Acts as the on-site supervisor in the absence of the Community Manager.</li></ul>What we are looking for<ul><li>Previous property management experience is required, fee management preferred</li><li>Proficient in MS Office Suite and Yardi/OneSite software highly desired but not required</li><li>Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting</li><li>Excellent communication skills: ability to read, write and communicate effectively</li><li>High level of professionalism in both manner and dress</li><li>A high school diploma or equivalent and professional knowledge of business discipline are required.</li></ul>What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!•&nbsp;&nbsp; &nbsp;Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. •&nbsp;&nbsp; &nbsp;Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. •&nbsp;&nbsp; &nbsp;Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. •&nbsp;&nbsp; &nbsp;Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. •&nbsp;&nbsp; &nbsp;Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. •&nbsp;&nbsp; &nbsp;Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. •&nbsp;&nbsp; &nbsp;Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. •&nbsp;&nbsp; &nbsp;Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices. •&nbsp;&nbsp; &nbsp;Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. #LI-KKThe hourly range for this position is $26.00 - $29.50Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Business Manager - Radius

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property Chapter South Bank and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goalsJOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximize efficiency of utilities.</li></ul> About You<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation</li><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills.</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills.</li><li>Excellent organization skills with the ability to multi task and priorities.</li><li>Numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

15-May-2025<h4>Property Operations Assistant</h4>Campus Services 68194BRJob SummaryReporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.&nbsp;The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University.&nbsp; ** PLEASE NOTE: THIS IS NOT AN ASSISTANT PROPERTY MANAGER POSITION **Position Description<ul><li>Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds</li><li>Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows.&nbsp; Must be able to identify, diagnose, and coordinate the resolve to technical issues</li><li>Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors.&nbsp;</li><li>Receive, process, and prioritize maintenance/service requests and corrective/preventative work orders, for common area and in-unit work, maintenance projects, and operational assignments and documents all activity through a web-based work order system the work order system</li><li>Monitor the operation of building-related automated HVAC systems to ensure the automated systems are functioning properly; take proactive measures to prevent problems; troubleshoot; make recommendations to the Property Manager and Management as needed.</li><li>Perform various building inspections with a focus on building issues, ensuring preventative maintenance is completed, seasonal systems changeover, and energy efficiency measures are being implemented. Coordinates inspections to ensure compliance with code, sustainability, and safety regulations.</li><li>Works closely with Area/Property Manager to effectively communicate building issues&nbsp;</li><li>Maintain appropriate levels of building inventory and supplies.</li><li>Inspects vacant units and prepares them for new residents.</li><li>Key inventory and programming of various electronic access management systems</li><li>Attend position/industry related training as required</li><li>Participate in on-going revision &amp; implementation of operating policies and procedures</li><li>Consistently strive for positive resident and community relations.</li><li>Liaise as needed with University colleagues both inside and outside of HUH.</li><li>Stays up to date in new processes and innovation relevant to the multifamily housing industry</li><li>Other duties as assigned</li></ul>Basic Qualifications<ul><li>High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work experience in facilities required.&nbsp;</li><li>Must have demonstrated&nbsp;experience in building operations, construction, maintenance, or facilities management</li><li>Broad knowledge of HVAC, plumbing, electrical and carpentry systems required along with familiarity with Building Automation Systems and work management systems desirable</li><li>Experience managing vendor/contract relationships preferred.&nbsp;</li><li>Must be detail oriented and have a good safety record, and the ability to take and follow directions intelligently.&nbsp;</li><li>Familiarity and ability to use common hand tools.</li><li>Strong time management skills.</li><li>Available as needed outside of normal business hours (evenings, weekends and/or holidays) for apartment turnover, snow removal and general building emergencies.&nbsp;</li><li>May be asked to participate in the Resident On-Call Program providing the need exists and the basic requirements and qualifications for participation are met.</li><li>Must have a valid Massachusetts driver’s license.&nbsp;</li><li>Must have general computer skills including experience with, spreadsheets, word processing and email software packages (Microsoft Word, Excel, Access, Yardi, and Outlook).</li><li>Must demonstrate strong communication skills including phone, written, email, and in person. Must possess strong interpersonal skills, and the ability to work effectively in a fast-paced, customer-focused operations environment with multiple projects and priorities.&nbsp;</li><li>Professional demeanor, appearance and customer service experience are essential.&nbsp;Must have strong organizational skills working in a team environment with a proven ability to follow up with colleagues, vendors or residents and assume accountability for projects as well as work independently to see tasks through from start to finish.</li><li>Must be able to handle complex and confidential materials and information.</li><li>Must be willing to provide support to other locations as needed.&nbsp;</li><li>Customer service orientation, a high level of integrity, professional demeanor sensitivity to various interests, diplomacy, advocacy, self-confidence, and resourcefulness</li><li>Willingness to pursue obtaining Class 2C License.</li></ul>Physical Requirements<ul><li>Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature extremes, inclement weather conditions, airborne particles, vibration, hazardous materials.</li><li>Must be able to maneuver in small/confined spaces, stairs, ladders, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, and lifting carrying objects weighing up to 65 pounds.&nbsp;</li><li>Required to wear personal protective equipment and clothing when appropriate.&nbsp;</li><li>Must be physically fit and alert at all times.&nbsp;</li></ul>Working Conditions<ul><li>Must be able to deal effectively with difficult residents.</li><li>Must be able to work in dirty, hot, cramped and otherwise uncomfortable areas.</li><li>Time will be spent walking all over the property, including up and down stairs.</li><li>Must be willing to work odd hours including nights and weekends (as needed).</li><li>Emergency Status Designation: Critical</li><li>The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.</li></ul>Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsHarvard University Housing &amp; Real Estate (HUHRE) is a department within Harvard Campus Services, a multi-department organization within Harvard’s Central Administration.&nbsp;HUHRE supports the University’s educational and research efforts by offering Harvard affiliates a wide array of housing and real estate services in University-owned properties which are conveniently located, competitively priced, and professionally managed to residents and tenants alike. HUHRE serves as the asset manager for Harvard’s portfolio of commercial spaces and centrally stewarded institutional assets, overseeing the leasing and operations of University-owned institutional space for Harvard affiliates and commercial spaces for rent by private retail tenants within the Cambridge, and Greater Boston area.HUHRE manages a broad range of initiatives and assets to help support the Harvard community. These include, but are not limited to:&nbsp;<ul><li>Leasing, managing, and renewing Harvard-owned housing as well as Harvard offices/institutional spaces, and commercial real estate portfolios</li><li>Leading community engagement and programming opportunities</li><li>Managing relationships with external partners and vendors</li><li>Working within the larger University community to develop and coordinate University-wide policies and strategies</li><li>&nbsp;Supporting new University housing and real estate development projects across the Cambridge and Greater Boston area</li></ul>Harvard University Housing &amp; Real Estate and Harvard Campus Services are committed to cultivating an organization that is diverse, equitable, and inclusive.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFacilities Department Office LocationUSA - MA - Cambridge Job Code402065 Property Operations Assistant Work FormatOn-Site Sub-UnitHarvard Real Estate Salary Grade053Department100194Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningCORI, Criminal, DMV, Drug Testing, Education, Employment, IdentityScheduleMonday-Friday 8am-4:30pmCommitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-RT1

Harvard University FAS Human Resources

Property Operations Assistant

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents.</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community.</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximize efficiency of utilities.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>

Customer Service Associate - Part time

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.&nbsp;</li><li>Assists with Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending</li><li>Raise purchase orders in accordance with procedures</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li><li>Assist with any other reasonable request by the management team</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation</li></ul>Experience &amp; SkillsEssential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Residences at Rainier Square has an immediate opening for an experienced Business Manager! Our team members are high performers that care about customer service and exceed expectations. The Business Manager plays a critical role in our success. The Residences at Rainier Square hosts 188 brand new apartments in the tallest building in Seattle. These ultra luxury apartment residences are located on floors 39 to 58, offering unparalleled views and thoughtful amenities in Seattle's most sought after location. Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.JOB DESCRIPTIONIn addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. &nbsp;What your day might look like<ul><li>Being part of a team and having fun while providing excellent customer service</li><li>Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables. Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.</li><li>Assist the leasing team in touring apartments with prospects both virtual leasing and in-person tours</li><li>Reviewing and submitting invoices from vendors, contractors, and service providers for payment.</li><li>Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.</li><li>Respond to resident questions, concerns, and requests in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Partner with the on-site office team and marketing team to create safe, social distant activities and events for residents.</li><li>Acts as the on-site supervisor in the absence of the Community Manager.</li></ul>What we are looking for<ul><li>Previous property management experience is required, fee management preferred</li><li>Proficient in MS Office Suite and Yardi/OneSite software highly desired but not required</li><li>Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting</li><li>Excellent communication skills: ability to read, write and communicate effectively</li><li>High level of professionalism in both manner and dress</li><li>A high school diploma or equivalent and professional knowledge of business discipline are required.</li></ul>What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!•&nbsp;&nbsp; &nbsp;Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. •&nbsp;&nbsp; &nbsp;Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. •&nbsp;&nbsp; &nbsp;Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. •&nbsp;&nbsp; &nbsp;Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. •&nbsp;&nbsp; &nbsp;Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. •&nbsp;&nbsp; &nbsp;Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. •&nbsp;&nbsp; &nbsp;Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. •&nbsp;&nbsp; &nbsp;Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices. •&nbsp;&nbsp; &nbsp;Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. #LI-KKThe hourly range for this position is $26.00 - $29.25Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Business Manager - The Residences at Rainier Square

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Olivian has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. Schedule: Sunday-Thursday 11:30am-8:00pmJOB DESCRIPTIONIn addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. &nbsp;What your day might look like<ul><li>Being part of a team and having fun while providing excellent customer service</li><li>Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.</li><li>Answers phone calls, routes all calls to the appropriate team member</li><li>Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival</li><li>Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.</li><li>Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.&nbsp;</li></ul>What we are looking for<ul><li>Excellent customer service and someone who can interact with a diverse group of people&nbsp;</li><li>Professional in dress &amp; communication skills&nbsp;</li><li>Strong organizational skills with high attention to detail&nbsp;</li><li>Knowledge about the neighborhood to assist residents and guests&nbsp;</li><li>Proficiency in using computers, internet, and basic software&nbsp;</li></ul>What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!<ul><li>Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.</li><li>Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.&nbsp;</li><li>Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.</li><li>Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.</li><li>Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.</li><li>Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.</li><li>Assists the community team with scheduling, planning and organizing resident activities and programs.&nbsp;</li><li>Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.&nbsp;</li></ul>#LI-KKThe hourly range for this position is $20.00 - $23.00Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

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