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Welcome to Whataburger Careers!The Digital Delivery Operations Manager plays a critical role in advancing Whataburger’s digital and omnichannel growth. This individual is responsible for leading and optimizing digital ordering operations across Whataburger’s mobile app, web ordering, and third-party delivery platforms. They serve as the product owner for Online Ordering (OLO) and are the primary liaison with external delivery partners including DoorDash, Uber Eats, Favor, Grubhub, 7NOW, and ezCater.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Manages the configuration and consistency of digital menus across all platforms—including mobile app, website, and third-party delivery services—for both new and existing locations.</li><li>Collaborates with cross-functional teams to implement menu updates and ensure alignment with operational capabilities and marketing initiatives.</li><li>Monitors and resolves any menu discrepancies or issues impacting digital channels.</li><li>Provides department leadership toward creating, maintaining, and marketing the enterprise vision and direction.</li><li>Consults on the implementation of business solutions based on the enterprise’s development.</li><li>Leads the onboarding process for new restaurant locations into all digital systems, ensuring data accuracy (e.g., address, hours, geo-coordinates).</li><li>Evaluates emerging technologies and vendors to assess their strategic value, providing recommendations on adoption or investment opportunities.</li><li>Develops and maintains the digital product roadmap for menu and location management systems, with a focus on enhancing user experience and operational efficiency.</li><li>Develops project estimates and timelines for digital ordering requirements and enhancements..</li><li>Leverages customer feedback and data analytics to inform and optimize the Digital Ordering Roadmap.</li><li>Utilizes database queries to analyze performance indicators, evaluate experiments to make data driven decisions.</li><li>Understands third-party delivery marketing strategies and uses performance metrics to evaluate and optimize campaign effectiveness.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree in Business Administration, Marketing or &nbsp;Information Technology or any equivalent combination of education and experience</li></ul>Experience:<ul><li>Digital Ordering Platform experience developing and managing high-tech products and/or services</li><li>Experience with delivery operations</li><li>3+ years’ experience in Digital Ordering Management and 3rd Party Delivery</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Ability to grasp and understand system architecture and product capabilities to be able to be a product expert to both the business and technical teams</li><li>Ability to work with information and technology-focused teams, including internal and external stakeholders, to achieve common goals</li><li>Strong business planning, forecasting, problem solving, and analytical skills</li><li>Ability to communicate, influence and negotiate decisions while motivating staff</li><li>Ability to create and implement given strategic direction</li><li>Ability to work in a team environment</li><li>Ability to take customer research and data and translate that into requirements</li><li>Ability to understand the customer’s problems to ensure that solutions are solving for the root needs of the customer</li><li>Proficiency in MS Office Word, Outlook, Excel, and PowerPoint, required</li><li>Intermediate proficiency in SQL, Azure, Google Tag Manager, Google Analytics, Firebase, preferred</li><li>Knowledge of application development</li><li>Knowledge of database architecture</li><li>Understanding of the software development lifecycle</li><li>Understanding of the interactive marketplace including its culture and consumers</li><li>Proficiency in Workday (as applicable)</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Whataburger

Manager, Digital Ordering

OverviewAt OnPoint Community Credit Union, we’re dedicated to making our members’ financial dreams a reality. We’re also devoted to being a fabulous place to work. As Branch Manager, you will play a key role in both of these efforts. Our branches are the heartbeat of the credit union and are the company’s largest and fastest growing group. We’ll count on you to coach and motivate branch staff to achieve the sales and service goals that will benefit our members. We value your excellent communication skills, consumer lending and sales/marketing skills. We invite you to learn more about OnPoint and look forward to having you as part of our leadership team. Responsibilities<ul><li>Maintains overall responsibility for branch sales and service levels.&nbsp; Develops an effective sales culture utilizing daily, weekly, and monthly sales management tools, processes and techniques.</li><li>Leads, coaches, develops, supports, and motivates all branch staff to achieve sales, service, and operational goals.</li><li>Ensures branch staff is in compliance with policies, procedures, and any other Credit Union requirements.</li><li>Administers the budget to goals, ensuring deposit and loan growth, income/expense, loss prevention and salary expense management.</li><li>Demonstrates appropriate lending skills in approving loans by adhering to Credit Union lending guidelines and reinforcing quality lending practices; exercises good analytical skills, judgment and decision-making in lending and in the supervision of lenders.</li><li>Actively promotes teamwork by working closely with the Assistant Branch Manager and Branch Operational Supervisor to ensure support and consistent communication of policies, procedures and sales/service objectives.</li><li>Ensure staff development is available in all areas; sales, service, policies and procedures, product knowledge, operations and compliance.&nbsp; Recognizes leadership qualities and cultivates supervisory candidates.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Highly developed customer service and sales management skills.</li><li>Excellent written and oral skills.</li><li>Proven leadership and management abilities.</li><li>Ability to lead as well as work effectively on a team. Demonstrate strong interpersonal communication skills.</li><li>Ability to be self-directed and function under limited supervision.</li></ul>Job Qualifications<ul><li>Four year college degree in business or equivalent experience.</li><li>Minimum of eight years branch banking or equivalent experience strongly preferred.</li><li>Extensive consumer lending experience required.</li><li>Proven sales and marketing experience required.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyRetail DeliveryJobFunctionRetail DeliveryPayTypeSalary

OnPoint Community Credit Union

Branch Manager - N Lombard

JOB SUMMARYThe Loan Fraud Manager will act as the primary resource for all loan fraud matters within the organization. This position requires a highly analytical, detail-oriented professional with extensive experience in loan fraud detection, investigation, and prevention in a financial institution setting. The specialist will work closely with the Fraud Operations team and cross-functional teams including lending, retail, compliance, legal, and risk to identify suspicious activities, lead investigations, recommend policy enhancements, and support regulatory compliance.ESSENTIAL FUNCTIONS <ul><li>Design and lead the loan fraud prevention program, aligning strategies with the organization’s lending practices, risk appetite, and regulatory requirements.</li><li>Coordinate organization-wide loan fraud detection strategies, collaborating with consumer and commercial lending, underwriting, retail, and credit admin teams to enhance fraud mitigation capabilities.</li><li>Lead the detection, investigation, and resolution of loan fraud cases, including application fraud, identity theft, document forgery, and insider fraud.</li><li>Review loan applications and documentation to identify inconsistencies, red flags, and potential fraud indicators.</li><li>Track and analyze loan fraud data to identify emerging trends and patterns; prepare and present reports to senior leadership to inform strategic decision-making.</li><li>Create and maintain a loan fraud risk assessment process, coordinating with credit administration to evaluate risks across origination, servicing, and collections to identify evolving fraud threats.</li><li>Conduct interviews, gather evidence, and prepare detailed fraud investigation reports for internal and external stakeholders, including law enforcement and regulatory bodies.</li><li>Maintain up-to-date knowledge of emerging fraud schemes, industry trends, and regulatory changes impacting loan fraud.</li><li>Recommend and assist in the implementation of fraud prevention technologies, data analytics tools, and process improvements.</li><li>Train and advise credit union staff on loan fraud awareness and best practices.</li><li>Support audits, regulatory examinations, and compliance initiatives related to fraud risk management.</li><li>Serve as the escalation point for complex or high-risk fraud cases.</li><li>Maintain confidentiality and integrity in handling sensitive information.</li><li>Other duties as assigned</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES<ul><li>Model excellent member service behaviors (both internal and external customers) and ability to coach others in this area.</li><li>Highly proficient in identifying, analyzing and solving complex situations or problems. Ability to act in a decisive and sometimes urgent way to achieve results.</li><li>Demonstrate a high level of professionalism, problem solving, organization, prioritization, and motivation to accomplish defined goals.</li><li>Demonstrate strong technical skills, regulatory/compliance knowledge and the ability to apply both independently.</li></ul><ul><li>Ability to work independently and exercise sound judgment with sensitive or confidential information.</li><li>Proficiency in data analysis tools and techniques is a plus.</li><li>Strong knowledge of Reg. Z, FCRA</li></ul><ul><li>Work effectively as part of a team with strong interpersonal communication skills.</li><li>Strong computer skills including MS Office suite of programs, databases and operations systems.</li></ul><ul><li>Ability to manage multiple investigations and priorities simultaneously.</li><li>Strong written and verbal communication skills, capable of preparing clear and concise reports.</li><li>Ability to collaborate effectively across departments and provide training or guidance on fraud awareness.</li></ul>QUALIFICATIONS<ul><li>Bachelor’s degree in finance, criminal justice, business administration, or related field preferred, or equivalent experience in lieu of degree.</li><li>Minimum 5 years of experience in fraud investigation or risk management, with a focus on loan fraud in a financial institution (credit union experience highly preferred).</li><li>Proven track record of independently managing complex fraud investigations.</li><li>Professional certifications such as CFE (Certified Fraud Examiner) strongly preferred.</li><li>Strong understanding of lending processes, credit risk, and underwriting.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyFraud MitigationJobFunctionFraud MitigationPayTypeSalary

Loan Fraud Manager

POSITION SUMMARYDevelop and execute the Marketing strategy and plan for Tincup Whiskey, to accelerate growth on a national scale and drive profitability in line with Proximo’s strategic goals. PRIMARY RESPONSIBILITIES<ul><li>Own the development and execution of brand strategy from ideation through execution, with large degree of autonomy, to drive growth for the brand</li><li>Design brand strategy to align with overall brand goals and Proximo's long-term organizational strategy </li><li>Lead Marketing plan development </li><li>Develop an innovation framework and execute against it – working closely with distillery operations and barrel management</li><li>Monitor business performance of new and existing products within the Tincup portfolio to ensure NPDs deliver on innovation targets and base business remains healthy</li><li>Partner with Communications Trade Marketing (POS, influencers, digital &amp; social copy) to expand brand footprint to execute marketing campaigns </li><li>Identify new opportunities (experiential marketing, advertising, influencers, platforms, technology, media partners etc.) to increase consumer reach, awareness, and demand </li><li>Identify new digital media strategies that place Proximo's brands at the leading edge of the market</li><li>Reach annual Sales goals for designated brand line by developing content that aligns with market demands as indicated by Sales </li><li>Oversight of Agency partners (i.e. digital, social, media, PR), ensuring integration and overall strategic alignment, and defining rules of engagement</li><li>Manage oversight of brand budget to optimize overall marketing spend a</li><li>Track and manage brand health (Nielsen, NABCA, brand P&amp;L)</li></ul>KEY COMPETENCIES<ul><li>Commercial Acumen- Strategy, pricing, promotion, distribution, negotiation and accountability. Leverages knowledge of the three-tier distribution model and spirits industry to create win-win marketing solutions for Marketing, Sales and distribution partners; Ensures the highest return on investment for promotions and trade marketing spend by ensuring alignment between target markets, Sales and distribution partners.</li><li>Analytical Thinking- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.</li><li>Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</li><li>Business Acumen- Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. </li><li>Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</li><li>Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Self-starter.</li><li>Financial Acumen- Demonstrates a strong understanding of critical business and financial metrics, and the impact of Marketing on organizational outcomes; Utilizes P&amp;L statements to manage marketing budgets and spend; Strategically manages the impact of tax and discounts on product profitability.</li><li>Future Focus- Thinks beyond the current state to plan for the future; Strategically identifies potential future opportunities that will increase market share and profit; Looks ahead to identify likely obstacles and opportunities that may impact the success of plans or activities; Plans for contingencies.</li></ul>KEY RELATIONSHIPS<ul><li>INTERNAL: Trade Marketing, Commercial Strategy, PR / Digital, Internal Sales, Distillery Ops Team, Finance, Operations / Customer Service &amp; Consumer Insights</li><li>EXTERNAL: Agencies (Designs/Creative, PR, Media, Social, POS, Experiential, etc.), Partnership / Sponsorship Orgs &amp; Distributor Partners</li></ul>KNOWLEDGE AND EXPERIENCE<ul><li>7 - 10 years of brand marketing experience in Alcohol or FMCG / CPG</li><li>Prior whiskey experience or growing a challenger brand is a strong plus!</li><li>Hands on experience managing and synthesizing data &amp; insights from industry tools (Nielsen/IRI/VIP/etc.).</li><li>A strong track record of developing and implementing innovative marketing strategies that have consistently met or exceeded planned goals.</li><li>Demonstrated ability to thrive in an entrepreneurial, fast paced and dynamic environment.</li><li>Proven track record of managing marketing budgets, leading marketing agencies, driving NPD and developing sell stories / tools.</li><li>Forward thinker, who proactively seeks opportunities to create a big impact.</li><li>Demonstrated understanding of consumer insights and aligning all strategies to feed these needs.</li><li>BS/BA degree in marketing or related field required (MBA a plus).</li><li>Willingness to roll up sleeves and find solutions.</li><li>Proficient in Excel, PowerPoint and Word.</li></ul>The salary range for this role is a base salary of $134,400 - $173,000 along with an annual bonus, 401K match, and medical and wellness benefits. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience and skill set against internal peers and against the scope and responsibilities of the position.Proximo is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, national origin, citizenship status, age, genetic information, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law.

Proximo Spirits

Senior Brand Manager, Tincup Whiskey

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Senior Manager - Customer SuccessJob DescriptionCustomer Success at SUSE is a dynamic, high-impact organization, integral to the company’s global retention and growth strategy. Focused exclusively on SUSE's most strategic and high-value customers, we ensure they maximize the value of their investment and achieve exceptional business outcomes.Our approach is built on three core pillars:<ul><li>Adopt: We empower customers to fully leverage SUSE's innovative solutions, driving adoption and delivering immediate and ongoing value.</li><li>Retain: As trusted advisors, we focus on building relationships driven by tangible results, ensuring customers renew and see SUSE as a long-term partner in their success.</li><li>Expand: By uncovering new opportunities, we help customers realize the full potential of their environment while driving incremental growth for SUSE.</li></ul>We are customer advocates, bridging gaps at all levels—resolving challenges, highlighting opportunities, and delivering actionable insights into customer health and usage. This proven approach has fuelled SUSE’s explosive growth, solidifying our role as a global organization delivering measurable, impactful results.By joining Customer Success at SUSE, you become part of a team that thrives on building meaningful relationships, achieving quantifiable results, and shaping the future of SUSE’s most strategic accounts. Objective of the RoleReporting to the Director of Customer Success, the Senior Manager is responsible for leading a team of Customer Success Managers (CSMs) across multiple regions. You and your team will be accountable for driving customer adoption and value realization, and ensuring customer retention and growth in line with SUSE's business objectives for your assigned geo/region.&nbsp;&nbsp;As Senior Manager, you will be responsible for developing processes, playbooks, and enablement for the overall customer success organization, and to ensure your team is properly set up for success through training, mentoring, coaching, and workload management. You will work closely with the Sales teams and leaders in your regions to achieve shared goals, and collaborate with our internal functions to improve customer experience, resolve issues, and implement needed solutions.&nbsp; Focus Areas&nbsp;&nbsp;Mentor, coach, and help the team:<ul><li>Mentor the team in developing and aligning Customer Success Plans with customer business outcomes, applying strategic thinking with business acumen.</li><li>Accelerate customer adoption of SUSE solutions by driving effective team performance through focused execution.</li><li>Serve as a customer advocate within SUSE, effectively influencing with empathy to drive improvements in the customer experience.</li><li>Identify and nurture upsell/cross-sell opportunities, employing strong analytical reasoning and decision-making to strategically support customer expansion.</li><li>Develop team resilience, demonstrating adaptable resilience by proactively managing risks and resolving challenges.</li></ul>Collaborate internally with:<ul><li>Sales leaders to achieve common targets, fostering productive internal collaboration through consistent self-awareness.</li><li>Services and Support teams to maximize customer satisfaction following implementations or reactive support situations.</li><li>Product and Support teams to address critical escalations swiftly and effectively.</li><li>Internal leadership peers to evangelize the Customer Success model, sharing insights through continuous learnability.</li></ul>Lead the core unit by:<ul><li>Building and maintaining trusted relationships with key customer decision-makers.</li><li>Defining team KPIs, developing reporting and tracking mechanisms, and driving operational performance.</li><li>Building, delivering, and improving processes and enablement consistent with Customer Success strategy.</li><li>Proactively supporting the team's professional growth and capability, effectively leading and developing people to enhance organizational effectiveness.</li></ul> About You<ul><li>10+ years of experience in a client-facing role. 3+&nbsp; years in a CS management or equivalent role.</li><li>Have significant experience collaborating with senior IT and business leaders as well as a variety of internal stakeholders from different departments.</li><li>Direct customer advocacy and engagement experiences in post-sales functions.</li><li>Successfully managed customer journeys and engagements to completion and customer satisfaction.</li><li>Strong presentation, communication, and cross-functional collaboration skills across all levels.</li><li>Excellent analytical and problem-solving skills.</li><li>Demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention.</li><li>Bachelor’s Degree in a related field or equivalent combination of education, training, and experience.</li><li>Knowledge of IT technology and an understanding of the Open Source market and solutions.</li><li>Proven track record of achieving targets and goals. </li></ul>Bonus <ul><li>Experience in Open-Source technologies or industries.&nbsp;&nbsp;</li><li>Experience supporting mission-critical platforms.</li><li>Project Management Certification (PMP, CAPM, PRINCE2, etc).&nbsp;&nbsp;</li><li>Technological proficiency in cloud computing, AI, Kubernetes, or Linux environments.&nbsp;&nbsp;</li><li>Customer Success certifications.</li></ul>JobRevenue Generation Non-SalesWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Senior Manager - Customer Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with Federal Reserve requirements for American Express Company and its underlying subsidiaries. We review, analyze and report financial information predominantly using the automated Regulatory Reporting Delivery (RRD) platform. We collaborate with multiple teams across Finance and Technology as well as the external regulators. Currently the regulatory reporting team is involved in a multiyear effort to support the risk category change for American Express as a Bank Holding Company.This individual will be primarily responsible for production of regulatory filings and supporting strategic initiatives &amp; projects. The position will involve close interactions with the regulators and leadership to comply with any new regulations and changes to regulatory reporting requirements.Responsibilities include, but are not limited to:&nbsp;<ul><li>Ensure compliance with Federal Reserve and other regulatory reporting requirements, the Company’s internal review procedures and all other applicable policies and procedures, including data governance.&nbsp;</li><li>Review detailed instructions for various reports and ensure compliance with the Federal Reserve requirements.</li><li>Through the strategic initiatives &amp; projects, help drive continuous process improvements, increase level of automation, strengthen controls &amp; enhance process documentation.&nbsp;</li><li>Drive implementation of analytical and reporting processes, procedures and systems using the Company’s control framework.&nbsp;</li><li>Collaborate with External Reporting teams, Technology and other Subject Matter Experts to drive consistency in reporting.</li><li>Work closely with Financial Reporting Quality and Assurance organization (FRQA) to support Quality Assurance reviews of regulatory reports.&nbsp;</li><li>Provide regular coaching and development to direct reports.</li><li>Flexibility to work a hybrid schedule.</li></ul>Minimum Qualifications:<ul><li>5+ years’ experience in Finance, strong understanding of Controllership &amp; External Reporting functions or related field</li><li>Strong organizational skills, ability to meet critical deadlines and manage multiple projects simultaneously.</li><li>Strong knowledge of US GAAP accounting and reporting.</li><li>Experience in Financial and/or external reporting desired</li><li>Bachelor's degree in finance, accounting or related field</li><li>Proficient usage of Microsoft applications.</li></ul>Preferred Qualifications:<ul><li>Proven track record of process improvements, embracing new technologies and strengthening controls.</li><li>Strong communication and relationship/collaboration skills.</li><li>Proven leader with the ability and desire to coach and develop others.</li><li>Working knowledge of Oracle, applications a plus.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Controller

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Program Manager – Real Estate &amp; Digital Workplace Integration&nbsp;plays a critical leadership role in shaping, delivering, and scaling the digital workplace experience across American Express’ global footprint. This leader will be accountable for the end-to-end alignment between Digital Workplace (DW) and Global Real Estate &amp; Workplace Experience (GREWE), ensuring technology is seamlessly embedded into the design, construction, and operation of our workplace environments.Partnering across Technology, Real Estate, and Finance, the Program Manager will lead the annual asset procurement and transfer process, oversee technology integration in capital projects, and drive lifecycle accountability for all workplace technology assets in new builds, site renovations, and major workplace transformations.<h4>Key Responsibilities:</h4><ul><li>Serve as the single point of accountability between Digital Workplace and GREWE for all workplace technology integration activities.</li><li>Partner with GREWE during the annual capital planning cycle&nbsp;to identify and scope all relevant workplace technology projects.</li><li>Co-lead strategic planning and prioritization for site-level digital workplace investments aligned to enterprise goals.</li></ul><ul><li>Define and maintain technology standards and cost estimates in coordination with AET, to be applied across all new builds and renovation projects.</li><li>Oversee the CIP AR&nbsp;(Capital Investment Plan Authorization Request) process with GREWE to ensure timely and accurate procurement of workplace technology assets.</li><li>Support project execution through collaboration with GREWE Project Managers, ensuring budget accuracy, invoice validation, and project tracking.</li></ul><ul><li>Drive alignment between GREWE and Digital Workplace on technology assets in scope for each project, ensuring accurate and timely fixed asset capitalization.</li><li>Partner with GREWE and Corporate Planning during Q4 budget transfer cycles&nbsp;to transition ownership and budget responsibility of assets from GREWE to AET.</li><li>Maintain full lifecycle visibility and accountability for all transferred workplace assets, including future upgrades, maintenance, and end-of-life management.</li></ul><ul><li>Establish and enforce governance standards, including cost tracking, financial reconciliation, and budget forecasting related to workplace technology investments.</li><li>Provide executive reporting on technology integration performance, budget efficiency, and asset lifecycle KPIs.</li><li>Continuously improve the asset procurement, transfer, and capitalization processes to reduce risk, optimize spend, and enhance stakeholder experience.</li></ul><h4>Key Qualifications:</h4><ul><li>10+ years of experience in technology program management, workplace transformation, real estate/technology integration, or digital workplace strategy.</li><li>Proven experience managing large-scale capital projects and fixed asset procurement/lifecycle processes.</li><li>Strong understanding of workplace technologies (e.g., AV, collaboration tools, networking infrastructure).</li><li>Excellent financial acumen, including budgeting, forecasting, and capital planning experience.</li><li>Exceptional stakeholder management and communication skills—ability to navigate complex cross-functional relationships and influence at the executive level.</li><li>Deep understanding of service delivery principles and enterprise-first mindset.</li><li>Strong strategic thinking and problem-solving skills; able to lead through ambiguity and build scalable, repeatable processes.</li></ul>Preferred Qualifications:<ul><li>Experience with corporate real estate, facility build-outs, or infrastructure implementation.</li><li>Familiarity with asset capitalization, corporate budget transfers, and lifecycle asset management.</li><li>Experience working in large, matrixed organizations with global reach.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Program Manager - Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.This Director position is part of the Regulatory Exam Lifecycle Management (RELM or ‘the Team’) in Global Risk and Compliance (‘GRC’), and reports to the VP/Head of RELM. RELM supports the end-to-end lifecycle of regulatory exams, ongoing supervision, and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express.&nbsp;Within RELM, the Regulatory Risk Management (RRM) team centrally manages RELM’s reporting to management committees and senior leadership and leads the annual regulatory exam Risk Performance Ratings process. RRM is responsible for ensuring exams and issues are accurately and timely updated in the system of record and maintaining ownership of RELM’s reporting platform to support effective reporting to stakeholders.&nbsp; Lastly, RRM manages RELM’s risk management-related efforts and ad hoc initiatives.&nbsp; The RRM Director will partner closely with the Director of Regulatory Professional Practices.&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;Key responsibilities will include: <ul><li>Maintaining reporting and governance standards and developing management and committee-level status reporting of exam and regulatory issues</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leading the regulatory pillar of the Risk Performance Program, including quarterly reporting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Developing and maintaining regulatory readiness and exam-readiness training material and standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Developing and maintaining RELM’s policies and procedures, including AEMP 69·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establishing and tracking RELM goals and priorities ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing data and overseeing RELM’s work products for quality, accuracy and completeness ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintaining relationships with key business partners including Operational Risk Management, US Regulatory Relations, General Counsel’s Organization, Enterprise Program Management, Control Management, Enterprise Risk Management, and the Internal Audit Group·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driving RELM’s risk management activities including Process Risk Self-Assessment (PRSA), Business Continuity Plan (BCP), Records Management and serving as the Line of Business Compliance Officer (LOBCO) (as LOBCO performing regulatory compliance reviews of new regs/rules in partnership with GCO, as appropriate)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serving as the primary liaison for the issue management system and owner of the Archer Regulatory EngagementMinimum Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 5-7 years of operational experience in exam management, regulatory affairs, risk management, and/or ops risk/compliance is a strong preference.&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to set team direction and operate independently. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly collaborative, with ability to build relationships with internal stakeholders.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Outstanding project management, organizational, and process/workflow skills. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication and presentation skills, with ability to deliver clear, concise messages tailored to the audience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to be flexible when faced with changing priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree required, advanced degree a plus.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director Regulatory Risk Management RELM

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team (LOBCO), primarily responsible for oversight of U.S. Small Business Proprietary Lending Card products, &amp; small business pricing initiatives and capabilities.&nbsp; The successful candidate will be responsible for providing independent compliance oversight and second-line challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance aligned with applicable laws and regulations for commercial products, features, and processes. In addition to core Compliance Management System related responsibilities, the compliance focus for this position will include evaluating compliance risk associated with new product development, marketing claims and disclosures, pricing initiatives, rewards and benefits, and customer communications.&nbsp;Responsibilities:<ul><li>Provide compliance oversight, challenge, and guidance to the business on applicable policy and regulatory requirements as related to small business proprietary lending products and pricing initiatives, in the areas of UDAP, Fair Lending and Regulation Z, general credit card practices, general banking, and other relevant federal, state and local regulations.</li><li>Review marketing claims and required disclosures for adherence with applicable laws and regulations.</li><li>Analyze new and/or enhanced products and services as part of the New Product Development process to assess compliance risks and ensure adherence with regulatory requirements.</li><li>Effectively manage the Compliance Issue Management process and ensure appropriate decisioning of Compliance Issues, timely closure of gaps and customer remediation where required.</li><li>Participate in the Compliance Risk Assessment process to ensure that all applicable laws and regulations are mapped to the applicable business processes and assess the strength of the control environment.</li><li>Assist ongoing activities related to compliance risk management in GCS, including the Third-Party Life Cycle Management. </li><li>Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts. </li><li>Support team in providing regular status reporting for sharing with compliance leadership and stakeholders on a regular basis.</li><li>Additional responsibilities based on team needs.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree or equivalent work experience</li><li>Minimum 5- 7 years’ experience in Compliance or related activities, within the financial services industry.</li><li>Strong knowledge of applicable laws and regulations pertaining to financial services lending and banking products, including consumer protection, banking, privacy, and general credit card practices (e.g. Reg B, FCRA, Reg Z, UDAP, Reg O, BSA).&nbsp;</li><li>In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.</li><li>Understanding of regulatory expectations and experience preparing for regulator meetings and examinations.</li><li>Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.</li><li>Professional maturity and confidence in expressing a point of view with management.</li><li>Ability to identify and understand key risks, issues, and trends and to develop meaningful information to be shared with leadership.</li><li>The ability to handle multiple tasks and prioritize work in a highly deadline-intensive environment is required.</li></ul>Preferred Qualifications:<ul><li>Advanced Degree preferred.</li></ul>GuardianSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Small Business Compliance Lending and Pricing

<h3>Job Description:</h3>The RoleAre you passionate about empowering customers through seamless digital experiences? Do you enjoy collaborating across teams to help users achieve their digital goals?We’re looking for a Product Manager/Squad Lead to lead a team in delivering impactful features driven by customer feedback and data insights. In this role, you’ll work closely with UX, Analytics, and Engineering to optimize team strengths and deliver meaningful outcomes. You’ll also collaborate with other squads in the cohort to develop new features that enhance product adoption and scale our digital capabilities. If you're excited about shaping the future of customer self-service, we’d love to hear from you.The Expertise and Skills You Bring<ul><li>You hold a bachelor’s degree, with an advanced degree being preferred.</li><li>You have 7+ years of comparable product management experience in financial services and technology including cross enterprise focus.</li><li>You enjoy creating customer centric digital experiences that deliver on product, technology, and firm goals, using Agile methodologies.</li><li>You define and prioritize a squad roadmap aligned to the larger set of product and business goals/KPIs.</li><li>You deliver key features for our product by taking accountability for feature releases and empowering the team.</li><li>You foster a collaborative environment where opinions and team dynamics matter, to create a high functioning cross-skilled team.</li><li>You possess a keen interest in customer feedback / marketplace trends.</li><li>You build strong relationships and partner effectively to build credibility and trust with diverse stakeholders.</li><li>You are a hands-on leader, an active listener and are motivated by building teams to deliver products through all stages of product development.</li><li>You are intellectually curious and model a culture of continuous learning, mentoring, and coaching others to be the best version of themselves.</li></ul>The TeamThe team sits within the Enterprise Digital Capabilities team within Digital Products domain as part of the Fidelity Brokerage business unit. Digital Products' priority is to drive our digital business by optimizing channels and delivering core capabilities in support of attracting and deepening relationships with our self-directed customers.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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