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ResponsibilitiesAbout Howmet Aerospace:Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow:&nbsp;<a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>,&nbsp;<a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>,&nbsp;<a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>,&nbsp;<a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and&nbsp;<a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>.Born from many well-known and long-standing brands, Howmet Fastening Systems, headquartered in Torrance, California, is the premier designer and manufacturer of aerospace and industrial fasteners, latches, fluid fittings and installation tools. Our products are used nose to tail on commercial and military aircraft, as well as on jet engines, industrial gas turbines, automobiles, commercial transportation vehicles, wind turbines, solar power systems, and construction and industrial equipment.Howmet Fastening Systems (HFS) is seeking an Engineering&nbsp;Manager (Production) in our Torrance, CA location.&nbsp;Born from many well-known and long-standing brands, Howmet Fastening Systems, headquartered in Torrance, California, is the premier designer and manufacturer of aerospace and industrial fasteners, latches, fluid fittings and installation tools. Our products are used nose to tail on commercial and military aircraft, as well as on jet engines, industrial gas turbines, automobiles, commercial transportation vehicles, wind turbines, solar power systems, and construction and industrial equipment.General Summary:Directs and coordinates activities of engineering department to design, manufacture, and test components, products, and systems by performing the following duties personally or through direct reports.Responsibilities:<ul> <li>Manage a team of engineers to focus them on the company’s most critical problems. Manage their development and career progression.</li> <li>Align people, processes, products, parts, and physical plant to meet ambitious targets for safety, quality, output, and efficiency.&nbsp;</li> <li>Directs department activities to design new products, modify existing designs, improve production techniques, and develop test procedures.</li> <li>Resolves problems using solutions that involve new techniques, technologies, or concepts.</li> <li>Analyzes technology trends, human resource needs, and market demand to plan projects.</li> <li>Confers with management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products.</li> <li>Forecasts operating costs of department and directs preparation of budget requests.</li> <li>Advises management of new developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations.</li> <li>Provides direction and example for interpretation and application of company policies and procedures to the engineering activities.</li> <li>Maintains a working knowledge of new technologies which may improve operations and develops recommendations accordingly.</li> <li>Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.</li> <li>Represent specialty on cross-functional teams (i.e., operations), and at times lead these teams</li> <li>Plan and organize complex projects, driving across multiple subject areas</li></ul>QualificationsBasic Qualifications:<ul> <li>Bachelor's degree in an engineering discipline</li> <li>+5 years of professional experience in an aerospace, manufacturing, and/or production environment</li> <li>+3 years of experience leading a team</li> <li>Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position</li> <li>This position entails access to export-controlled items and employment offers are conditioned upon an applicant’s ability to lawfully obtain access to such items</li></ul>Preferred Qualifications and Experience:<ul> <li>Knowledge of aerospace forging, machining, &amp; manufacturing processes</li> <li>Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills</li> <li>Excellent communication skills, both written and verbal</li> <li>Strong organizational skills, ability to manage multiple large projects and interact with all organization levels</li> <li>Experience managing multiple complex projects and delivering under tight deadlines and resource constraints</li> <li>Proven ability to lead and develop a team through effective coaching, development, feedback, and performance management</li></ul>Benefits/Salary:The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation.&nbsp;The salary range for this position is $93K&nbsp;to $140K.About us﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a> AboutHowmet fastening systems are the premier aerospace and industrial fasteners, latches, bearings, fluid fittings and installation tools. Our products are used nose to tail on commercial and military defense aircraft, as well as on jet engines, automobiles, commercial transportation vehicles, wind turbines, solar power systems, and construction and industrial equipment.

Howmet Aerospace

Engineering Manager (Manufacturing)

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Job Posting Title:Senior Therapeutic Area Specialist, Cardiovascular Community - Memphis, TNTherapeutic Area (TA): CardiovascularPrimary Location: Field – United StatesPrimary Job Posting Location: Memphis, TNAt Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. The BMS Mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer.Join us, build your professional career within one of the most innovative bio-pharma companies, and make a difference.Position SummaryThe TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients. The primary role of the TAS is to drive demand for BMS medicines within their portfolio for the appropriate patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3.The role builds and maintains strong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) – by meeting HCP needs in a timely and scientific manner. This role will prioritize the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values. The TAS role is field-based. A TAS is anticipated to spend much of their time spent field with external customers.Key ResponsibilitiesPortfolio Promotion<ul><li>Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.</li></ul><ul><li>Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products in appropriate patients.</li></ul><ul><li>Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas.</li></ul><ul><li>Prepares and successfully implements comprehensive territory and account plans.</li></ul><ul><li>Proactively uses available tools such as SOPHIA to derive insights and to dynamically inform call plans.</li></ul><ul><li>Provides feedback on experience using these tools to leadership to enable continuous improvement.</li></ul>Fair &amp; Balanced Scientific Dialogue<ul><li>Demonstrates scientific expertise and passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy.</li></ul><ul><li>Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent with label.</li></ul><ul><li>Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau and facilitating scheduling and logistics.</li></ul><ul><li>Maintains a high level of working expertise on emerging data for approved indications.</li></ul><ul><li>Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries.&nbsp;</li></ul>Cross-functional collaboration<ul><li>Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs. </li></ul><ul><li>Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers.</li></ul>Complies with all laws, regulations, and policies that govern the conduct of BMS.Required Qualifications &amp; Experience<ul><li>Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.</li></ul><ul><li>Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients.</li></ul><ul><li>Demonstrated experience building and maintaining strong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx).</li></ul><ul><li>Experience in cardiovascular preferred.</li></ul><ul><li>Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals.</li></ul><ul><li>Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude. </li></ul><ul><li>Strong selling and promotional skills proven through a track record of performance.</li></ul>Key competencies desiredCustomer/commercial mindset<ul><li>Demonstrated ability to drive business results.</li></ul><ul><li>Experience identifying, engaging, and cultivating credibility with customers across the patient care journey.</li></ul><ul><li>Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages.</li></ul><ul><li>Demonstrated resourcefulness and ability to connect with customers.</li></ul>Patient centricity&nbsp;<ul><li>Understands the patient journey and experience.</li></ul><ul><li>Has a patient-focused mindset.</li></ul>Scientific Agility&nbsp;<ul><li>Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients.</li></ul><ul><li>Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.</li></ul>Analytical Capability:<ul><li>Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively.</li></ul><ul><li>Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs.</li></ul><ul><li>Understanding how to interpret and analyze data related to BMS products, customer preferences, clinical data.</li></ul><ul><li>Ability to use CE^3 to generate insights and do dynamic call planning.</li></ul>Digital Agility:<ul><li>Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs.</li></ul><ul><li>Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, and maintain effective communication.</li></ul><ul><li>Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements with healthcare professionals.</li></ul><ul><li>Ability to use the Medical on Call technology effectively.</li></ul><ul><li>Keeping up to date with technological advancements and changes.</li></ul>Teamwork/Enterprise mindset<ul><li>Strong business acumen to understand and analyze business, market drivers, and develop, execute, and adjust business plans.</li></ul><ul><li>Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations.</li></ul><ul><li>Track record of balancing individual drive and collaborative attitude.</li></ul><ul><li>Holds a high level of integrity and good judgment to navigate the role's requirements effectively and compliantly in accordance with BMS policies and procedures.</li></ul>As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of “Qualified Driver,” as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver’s license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Field - United States - US: $124,090 - $150,370&amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Senior Therapeutic Area Specialist, Cardiovascular Community - Memphis, TN

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$86,500.00-$118,900.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. &nbsp; Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.&nbsp;We are seeking a highly skilled and proactive Senior Environmental Specialist to lead environmental compliance and sustainability initiatives across our operations. This role applies principles of engineering, biology, chemistry, and environmental science to develop innovative solutions that protect and enhance the environment. The successful candidate will ensure full compliance with Federal, State, and Local environmental regulations, as well as Johns Manville’s internal standards, through the implementation and continuous improvement of environmental programs.Your Day to Day:<ul><li>Ensure environmental compliance across the facility through audits, inspections, and accurate documentation.</li><li>Identify, design, and implement strategies for air, water, and waste management, including pollution prevention and source reduction.</li><li>Prepare, review, and maintain environmental permits, reports, and regulatory submissions.</li><li>Develop and update environmental management systems, plans, and procedures.</li><li>Lead investigations into environmental incidents and recommend corrective actions to ensure compliance and data integrity.</li><li>Collaborate cross-functionally to integrate environmental considerations into new and existing projects.</li><li>Serve as a technical expert and resource for environmental regulations and best practices.</li><li>Train and mentor team members on environmental programs, procedures, and equipment.</li></ul>What You Bring to the Team:<ul><li>Bachelor’s degree in Environmental Science, Engineering, or a related field OR equivalent experience with at least 5 years in environmental compliance within a manufacturing setting.</li><li>Strong working knowledge of environmental regulations and compliance standards (e.g., EPA, Title V).</li><li>Proven analytical and problem-solving skills.</li><li>Excellent communication and collaboration abilities.</li><li>Experience managing environmental projects and performing fieldwork.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Environmental Engineering</li><li>5+ years of experience in a Senior Environmental Specialist role or similar.</li><li>Experience with all regulated environmental media (air, water, waste).</li><li>Familiarity with permitting processes and regulatory agencies.</li><li>Experience with ISO 14001 Environmental Management Systems.</li></ul>Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.&nbsp;Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&amp;I council is composed of employees from locations across North American &amp; Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&amp;I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity &amp; inclusion initiatives on JM’s Career page.Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville

Senior Environmental Specialist

The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;<h1>Lead the Future of Automotive Retail.</h1>At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.<h1>Why You’ll Love Working Here:</h1><ul><li>National scale with entrepreneurial spirit</li><li>Inclusive culture and diverse leadership</li><li>Competitive compensation and benefits</li><li>Opportunities to make a real impact</li><li>Our values and culture</li></ul><h1>What We’re Looking For:</h1><ul><li>Proven leadership experience</li><li>Strategic thinking and execution skills</li><li>Passion for innovation and people development</li></ul>Explore leadership opportunities at AutoNation today.What are the day-to-day responsibilities?<ul><li>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</li><li>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li><li>Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</li><li>Appraising vehicles for trade</li><li>Managing all three areas of customer traffic:&nbsp; Showroom, E-Commerce, and Phones</li><li>Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory</li><li>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance</li></ul>How will I know if I am successful?The performance of a Sales Manager is measured by achieving:<ul><li>Targeted unit sales and gross profit</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul>What are the requirements for this job?<ul><li>High School diploma or equivalent</li><li>Proven success in auto retail sales</li><li>Proven leadership ability to mentor and train others</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h1>What are the opportunities for career growth?</h1>Our Sales Managers have a few options for career growth and development after success in&nbsp;this role.&nbsp; Opportunities may include:<ul><li>Used Vehicle Manager</li><li>Financial Services Director</li></ul>This is a commission-based role with an average income of $5-20k/month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Manager at AutoNation Acura Stevens Creek

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (“GRC”) independently oversees the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.The Financial Risk Management within Global Risk and Compliance (GRC) is responsible for identifying and managing Credit Risk, Model Risk, Market &amp; Liquidity Risk, External Fraud risk and Financial Crimes, Decision Science &amp; Analytics CoE, across all business units, functions, processes and geographies at American Express.&nbsp;We are seeking Manager, External Fraud Risk Oversight (2nd LOD), to join our Financial Risk Management (FRM) function within GRC. The successful candidate will be part of the External Fraud Risk management 2LOD team, and will understand Fraud, Operational &amp; Compliance risks within the Banking and payment industry, have strong analytical skills, and the ability to collaborate with stakeholders across the organization. Responsibilities include assisting in identification, measurement, monitoring, and management of fraud risk, ensuring compliance with regulations and internal policies, and oversight of controls and processes in managing External Fraud Risk.Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the policies and standards for the External Fraud Risk Function for American Express.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide independent oversight on first and third-party fraud risks across business processes and products, including independent oversight on non-model tools used in fraud risk management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct independent risk assessments and reviews to identify, assess and monitor External Fraud Risk.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support control testing and monitoring for External Fraud Risk, ensuring the level of exposure to potential fraud risk remains within an acceptable risk appetite.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the identification of key / leading risk indicators and guardrails that help inform and define the risk appetite for external fraud risk.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First line of defense (1LOD).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform advanced data analytics to identify trends, composition, leading indicators, and outlook across external fraud risk.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the creation of dashboards and other reporting, and provide regular updates to Senior Management, the Board and the Regulators on an ongoing basis.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate effectively with key stakeholders and partners.Minimum Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of experience in fraud or operational risk management in the Banking or Payments industry.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Robust understanding of fraud risk, industry standards, regulatory requirements, and risk mitigation practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Robust analytical skills, including a proven ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rigorous and analytical approach to problem-solving, decision-making, prioritization and collaboration across teams/geographies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Degree in a quantitative field (e.g., Business, &nbsp;Computer Science, Economics, Engineering or Mathematics) is highly preferred. This role is required to be on-site 3 days a week.Preferred Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior experience in risk management oversight functions (2nd LOD).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of SQL and Python.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Manager Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>This role will take end-to end leadership and product ownership for the Banking Servicing Portals, in partnership with Technology, Commercial, Loyalty &amp; Benefits, GMSI (Global Merchant Servicing Integration), GBI (Global Business Integration), GTEN (Global Transformation &amp; Engineering Network) and other key stakeholders.</li><li>The Servicing Portals include POA and Legacy platforms, supporting GSG, Consumer, Commercial and other Line of Businesses.</li><li>This Product Analyst will be responsible for defining features and user stories, articulating use cases, and defining the e2e customer experience for the Servicing Portals (GSP, ISP) and will work closely with other Product Owners, Scrum Masters, Product Managers, UX Designers, Business Rules developers, RTE among other colleagues.</li></ul>How will you make an impact in this role?<ul><li>Work with Product Managers and Product Owners to define new product features, scope, and functionality.</li><li>Translate the customer experiences into Features and User Stories, following SAFe/Agile methodology.</li><li>Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory compliance and risk requirements.</li><li>Develop global capabilities and features that can be deployed locally.</li><li>Obtain feedback on the product to iterate and drive improvements in future releases.</li><li>Work with Product Owners to prioritize user stories for the scrum team.</li><li>Maintain pulse on external developments and internal product developments to assess implications for our products.</li></ul>Minimum Qualifications:<ul><li>Knowledge and previous experience in Product Analyst role. Minimum 18 months as a Product Analyst&nbsp;</li><li>Manage initiatives independently / with some support</li><li>Task oriented vs Thought Leadership, proactive, original thinking. - thought leadership to continually explore and create innovative process and business improvements</li><li>Successful working with ambiguous plan and is a self-starter</li><li>Experienced and assertive leader, with strong collaboration skills and the ability to influence all levels of the organization</li><li>Strong problem-solving skills with the ability to effectively navigate through complex business problems to develop and recommend win-win solutions</li><li>Knowledge of Agile methodologies required&nbsp;</li><li>Exceptional thought leadership to continually explore and create innovative process and business improvements</li><li>Product management experience and the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environmentPreferred Qualifications:</li><li>Workflow creations and Management preferred&nbsp;</li><li>Technical knowledge regarding API's preferred&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management (Sunrise, FL or Phoenix, AZ Hybrid)

AtlantiCare Regional Medical Center All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Description POSITION SUMMARY The Information Technology Technician I, supports and maintains in-house computer systems desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance. The Information Technology Tech I will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. This position may also require on-call responsibilities and rotational shift coverage (i.e. early and late shifts), depending on required organizational needs. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation. QUALIFICATIONS EDUCATION: High School Diploma or equivalent required. LICENSE/CERTIFICATION: A+ Certification or equivalent required either upon hire /transfer or within 1 year of hire/ transfer. Valid Driver's license required. Microsoft Certified Solutions Associate Certificate preferred. EXPERIENCE: 1 to 3 years of experience in an IT-related field required. Knowledge of commonly-used concepts, practices and procedures within an IT-related field required. Strong analytical and problem solving skills required. Strong verbal and written communication skills required. Must be customer service oriented and perform within AtlantiCare's values, collaboration, and Adaptability/Initiatives. Previous experience in the healthcare field preferred. Help Desk or Technical Support experience preferred. PERFORMANCE EXPECTATIONS * Works under regular supervision and is expected to seek guidance in unfamiliar situations.* * Interacts with immediate colleagues.* * May have some contact with customers, suppliers and partners. * * Performs routine activities in a structured environment.* * Requires assistance in resolving unexpected problems.* * Utilizes basic functions, tools, applications, and processes.* * Demonstrates a rational and organized approach to work.* * Contributes to identifying own development opportunities.* * Learns and applies new skills.* * Follows organizational standards.* * Has sufficient communication skills for effective dialogue with customers and peers.* * Is able to work in a team.* * Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility.* * Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.* * Accurately documents instances of hardware and software failure, repair, installation, and removal.* * Recommends, schedules, and performs PC, hardware, software and peripheral equipment improvements, upgrades, and repairs.* * Works with end users to identify and deliver required PC service levels.* * Liaises with, and provides limited training and support to, end users and staff on computer operation and other issues.* * Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, and networking hardware products.* * Where required, installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.* * Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.* * Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware, software problems.* * Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.* * Monitors and tests PC performance and provide PC performance statistics and reports.* * Constructs, installs, and tests customized configurations based on various platforms and operating systems.* * If necessary, liaises with third-party support and PC equipment vendors.* * Actively identifies and pursues growth opportunities, within or outside of the current team. * Understands and practices the AtlantiCare values.* * Adheres to AtlantiCare and AIT Policies and Procedures.* * Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management.* * Performs other duties as assigned.* WORKING CONDITIONS This position requires balancing, climbing, fingering, grasping, hearing, kneeling, reaching, reading, seeing, speaking, standing and stooping a majority of the time. The ability to carry, lift, push and pull up to 75 lbs. required. Occasional driving also required. REPORTING RELATIONSHIP This position reports to department leadership. Essential functions for this position are identified by an asterisk *. The above statements reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the po Total Rewards at AtlantiCare At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including: Generous Paid Time Off (PTO) Medical, Prescription Drug, Dental &amp; Vision Insurance Retirement Plans with employer contributions Short-Term &amp; Long-Term Disability Coverage Life &amp; Accidental Death &amp; Dismemberment Insurance Tuition Reimbursement to support your educational goals Flexible Spending Accounts (FSAs) for healthcare and dependent care Wellness Programs to help you thrive Voluntary Benefits, including Pet Insurance and more Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future. Job Category Information Technology Hours Per Week 37.5 Weekends Required? No Holidays Required? Yes Shift Days Posititon Status Full-Time Job Details Pay Range $25.4 - $38.2 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. PI278531178

Information Technology Tech I

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Our CultureWe recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. &nbsp;Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work?&nbsp; Is giving back important to you? It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.Plus, we have some great benefits!<ul><li>401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution</li><li>Defined Contribution Plan with an automatic contribution from Sprague</li><li>Paid Volunteer Time</li><li>Flexible Working Policy</li><li>Choice of high deductible and PPO Health Plans to fit your individual needs</li><li>Wellness Program</li></ul>We want to hear from you!Our Customer Care Representative is the primary contact for customer requests regarding all Customer Experience processes, procedures, and information, including, but not limited to: taking customer orders, product delivery, pricing, terminal access, billing, credit, and other related requests for information on our products and services. Serving as the liaison between energy customers and Sprague support personnel, you will be required to act quickly and effectively reconcile issues/problems and answer all inquiries. You will track activities to help identify recurring customer needs in an effort to improve the processes and better serve customers. This role requires a deep understanding of the company’s products and services, along with the ability to communicate clearly, troubleshoot effectively, and ensure customer satisfaction. If you are someone who has the ability to multitask, organize workload and perform under pressure in a fast paced, team environment then this is the role for you!What you'll be doing:<ul><li>Serve as member of the Customer Experience team responsible for answering customer calls related to energy marketing and delivery, while conducting all interactions in a professionally positive tone</li><li>Directly or indirectly reconcile basic issues or problems and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary</li><li>Maintain customer account data, record and track customer inquiries within the appropriate system(s) and maintain process documentation</li><li>Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills</li><li>Participate in projects, provide backup coverage, and other duties as required</li></ul>This opportunity will be hybrid in Portsmouth, NH.Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.Qualified candidates for this role will have the following:<ul><li>Associate’s degree preferred and/or 1-3 years office experience, preferably in an energy industry environment.</li><li>Excellent verbal and written communication skills, English fluency required, Spanish is a plus.</li><li>Effective time management, communication skills, and a willingness to learn</li><li>Organized and able to perform under pressure in a fast-paced environment</li><li>Ability to work as part of a team as well as individually using available resources</li><li>Ability to think critically and conduct research to solve customer inquiries</li><li>Strong computer skills, including knowledge of Microsoft Word, Excel, and Internet Browsers</li><li>Familiarity with customer-centric databases preferred</li><li>Exercise sound judgment when directing customer referrals to others, following up as needed to ensure resolution</li></ul>Who we are:Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.&nbsp;Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague! Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.&nbsp;Click here for OFCCP compliance information

Sprague

Sprague Resources GP LLC

Customer Care Representative

Our CultureEDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.We service more than&nbsp;200,000&nbsp;customers in&nbsp;24&nbsp;states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022, 2023 and 2024 as one of the Top Ten Propane Marketers by&nbsp;LP Gas Magazine. Since our inception in 2012, EDP has helped more than 44 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.Responsibilities:<ul><li>Handles customer service inbound and outbound telephone calls in a friendly and courteous manner. Works with customers daily to sustain and improve business relationships.</li><li>&nbsp;Assists General Manager in managing customer growth and retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met.</li><li>Ensure all customer concerns are handled professionally, following up to confirm customer satisfaction.</li><li>&nbsp;Participates in outbound calling campaigns to retain existing customers and regain lost customers.</li><li>&nbsp;Participates in outbound efforts to collect balances on past due customers.</li><li>Assists in the delivery and service process by addressing and correcting routing exceptions.</li><li>&nbsp;Provides general administrative support by assisting in drafting and communication of internal coordination documentation, processes/procedures, customer retention activities, reports, general filing, daily route paperwork, scanning of documents and working within customer accounts to ensure accuracy of forecasting and billing.</li><li>&nbsp;Depending on location may assist with accounts payable processing and other office functions.</li></ul>Minimum Education:<ul><li>High school diploma, GED, or equivalent training and experience.</li></ul> Minimum Work Experience:<ul><li>1-2 years of customer service experience</li><li>Ability to work effectively in a team environment and be a solid partner</li><li>Foster a positive team environment that encourages open communication and collaboration</li><li>Strong interpersonal skills with a focus on customer satisfaction and relationship management, both internally and externally</li><li>Ability to resolve issues efficiently and effectively</li></ul>We Offer Amazing Benefits!In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.<ul><li>Medical Insurance – multiple options to choose from</li><li>Dental Insurance</li><li>Voluntary Vision Insurance</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>Confidential Employee Assistance Program (EAP)</li><li>Voluntary Supplemental Life and AD&amp;D Insurance</li><li>Voluntary Short-Term Disability</li><li>401(K) with Company Match</li><li>Tuition Reimbursement</li><li>Propane discount</li></ul>As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:<ul><li>Paid Holidays &amp; Time Off</li><li>$50,000 Basic Life/AD&amp;D benefit</li><li>Long Term Disability</li></ul>Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Customer Service Rep

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.<h4>Essential Functions/Responsibilities</h4>Sales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Operational Standards<ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

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