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This position is responsible for providing strategic direction for the Company’s various compliance programs, making recommendations to enhance current assessment models, administering the U.S. compliance program for the Company’s Investment Management division, including registered investment adviser (RIA) and broker dealer (BD) compliance, and supporting the Compliance leadership team. Additional responsibilities include ensuring compliance with our policies and procedures and other governing standards or requirements. Employees in this role will promote ethical behavior, facilitate ethical decision-making and contribute to compliance management activities and functions in support of the Company. JOB DESCRIPTION<ul><li>Develops, drafts, implements and ensures the administration of the compliance strategy based on compliance risk assessment results and other criteria.</li><li>Develops, drafts, implements and maintains various compliance controls and procedures.&nbsp; This includes policies and procedures as required by laws and regulations applicable to the Investment Management division including, among others, RIA and BD regulatory regimes.</li><li>Oversees projects/initiatives requiring compliance input and/or approval.</li><li>Coordinates U.S. regulatory filings including, for example, Form ADV, Form PF and Form BD.</li><li>Develops and provides annual and periodic training on compliance policies and procedures and emerging compliance issues and related matters.</li><li>Proactively collaborates with other departments (including Portfolio Management, Investment, Information Technology, Client Services, and Investor Relations teams) as needed to ensure compliance issues are addressed and strengthen the compliance program through monitoring and testing of controls.</li><li>Ensures adequate compliance documentation and retention is maintained.</li><li>Develops and conducts risk assessments for specific business units/sub-processes.</li><li>Works closely with business leaders to ensure internal and external communications and marketing materials related to the Investment Management division are compliant with SEC guidance.</li><li>Analyzes and mitigates potential conflicts of interest in accordance with policies and procedures.&nbsp; This may include, among other things, matters related to gifts and entertainment, political contributions and outside business activities.</li><li>Liaises with Compliance team members in Europe and Asia-Pacific with respect to compliance issues affecting the global Investment Management division, including AIFMD and RIA implications.</li><li>Establishes systems for auditing, tracking, and reporting the Company’s compliance with applicable legal and regulatory requirements.</li><li>Stays abreast of emerging compliance requirements and issues and accesses external experts and resources as needed.</li><li>Assists in developing and promoting a compliance function that effectively manages and mitigates risk, establishes proper controls, supports capital raising and other business transactions and protects the Company from legal and regulatory risk.</li><li>Leverages technology solutions for routine matters in order to promote efficiency.</li><li>Participates in events (community, diversity, etc.) on behalf of the organization and provides appropriate representation.</li></ul>Knowledge, Skills, Abilities:<ul><li>7 or more years of relevant compliance experience. Law firm or other legal training a plus.</li><li>Demonstrated knowledge of the U.S. Securities Act of 1933, Investment Advisors Act of 1940 and Investment Company Act of 1940 and broad knowledge of other federal and state securities laws and regulations applicable to private equity funds and investment advisers.&nbsp; Real estate private equity experience a plus.</li><li>Must have strong professional verbal and written communication skills and be able to draft policies and procedures that meet regulatory requirements and align with business needs and objectives. Must be able to respond effectively to sensitive inquiries or complaints.&nbsp; Ability to maintain confidentiality required.</li><li>Experience with the Company’s current and proposed regulatory regimes, including SEC, FINRA, AIFMD, CFTC and ERISA.</li><li>Understanding of and experience overseeing compliance with the Foreign Corrupt Practices Act and anti-money laundering laws preferred.</li><li>Excellent leadership skills, interpersonal skills and initiative are imperative for this position.&nbsp; Must be approachable and able to relate to others.&nbsp;</li><li>Highly organized and detail oriented with strong time management, project management, research, communication and analytical skills.</li><li>Ability to manage multiple priorities, make quick and effective decisions, set and meet goals and consistently meet deadlines.&nbsp; Ability to be flexible and quickly adapt to changing business needs and processes.</li><li>Proficiency with compliance technology tools and applications.&nbsp; Advanced working knowledge of Microsoft Office applications and general office equipment..</li><li>Minimum of a Bachelor’s degree (B.A.) from four-year college or university. Advanced degrees in law or business preferred.</li></ul>#LI-hybrid#LI-BB1Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a&nbsp;team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required)&nbsp;</li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar

Director, Investment Management Compliance & Risk

Description:Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Lead Consumer Loan Officer is responsible for overseeing a centralized team of Consumer Loan Officers who manage digital and referred branch loan applications. This position plays a critical role in ensuring members receive expert, consultative guidance throughout the loan process—from pre-application product matching to post-approval stipulation collection and closing coordination. Through daily oversight and mentoring of the Loan Officer team, the Lead Loan Officer is expected to maintain high service standards, ensure accurate intake and processing, and support loan application quality and conversion rates. The role will serve as the central point for team training, escalations, and continuous improvement in a digital-first lending environment. NORMAL DAY-TO-DAY WORK<ol><li>Provide practical, hands-on leadership to the centralized Consumer Loan Officer (LO) team, ensuring applications are reviewed for completeness, product suitability, and alignment with underwriting requirements before submission.</li><li>Support member engagement strategy by coaching LOs on pre-application consultative conversations, application review techniques, and effective follow-up on approvals and denials.</li><li>Ensure the LO team manages inbound and outbound member contact workflows related to stipulations, approval terms, loan restructuring, and denial education, while Experience Center handles all direct calls, chats, and secure messages.</li><li>Review individual and team productivity reports, monitor key performance indicators (KPIs), and provide coaching and training as needed to ensure consistent execution. Support the onboarding and training of new LOs, including shadowing, review of standard operating procedures (SOPs), and system navigation.</li><li>Coordinate with Consumer Underwriting and Fulfillment to ensure streamlined handoffs, clear communication of stipulations, and proactive follow-through for timely loan closings.</li><li>Serve as a subject matter expert for escalated member cases, complex loan scenarios, and application restructuring recommendations; engage with members directly as needed to support the LO team and optimize members' experiences.</li><li>Work with cross-functional teams including Digital Lending, Branch Operations, Experience Center, and Credit Administration to support process optimization, system enhancements, and member experience initiatives.</li><li>Lead quality control efforts by auditing LO team members' work for accuracy, compliance with lending policies, and appropriateness of member engagement and documentation.</li><li>Maintain deep knowledge of all consumer loan products (unsecured, auto, HELOC, etc.) and ensure the team is consistently trained and current on guidelines, pricing, and risk criteria.</li><li>Identify trends in loan submissions, denials, or member concerns and elevates recommendations for policy, product, or process changes to management. Assist with periodic reporting, dashboard tracking, and operational metrics for internal teams and executive leadership.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>4 – 6 years of consumer lending experience, preferably in a centralized or digital lending environment, including 1 – 3 years of experience leading, coaching, or mentoring leading professionals.</li><li>Proven knowledge of consumer loan products including unsecured loans, auto loans, HELOCs, and lines of credit.</li><li>Strong understanding of lending regulations, loan structuring, risk-based pricing, and credit decisioning fundamentals.</li><li>4. Demonstrated ability to review and guide loan applications for completeness, creditworthiness, and compliance.</li><li>Exceptional written and verbal communication skills, especially in explaining loan decisions and guiding members through the lending process.</li><li>Strong organizational skills with the ability to manage multiple workflows in a fast-paced, high-volume environment.</li><li>Highly proficient with loan origination systems (LOS) and core banking systems.</li><li>Ability to work both independently and collaboratively with cross-functional teams.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Experience working within a consultative or relationship-based lending framework.</li><li>Proficiency in reporting tools or dashboards (e.g., Tableau, Power BI).</li><li>Ability to train, onboard, and mentor new hires effectively.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277827257

Local Government Federal Credit Union

Lead Consumer Loan Officer

Description:Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Consumer Loan Officer is a centralized role responsible for guiding members through the consumer lending process with a consultative and relationship-based approach. This position is a key part of the credit union's centralized lending strategy and focuses on managing primarily digital loan applications, with some referrals from physical branches. The Consumer Loan Officer is responsible for reviewing applications prior to underwriting, contacting members to confirm loan purpose and structure, ensuring stipulations are gathered post-approval, and providing follow-up on both approvals and denials. This role plays a critical part in helping members navigate their borrowing journey, aligning their needs with the right loan product, and ensuring clarity and completeness at every step. NORMAL DAY-TO-DAY WORK<ol><li>Review assigned digital and branch-submitted loan applications to ensure the selected product, amount, and term align with the member's financial needs and objectives.</li><li>Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.</li><li>Work collaboratively with Consumer Underwriting to ensure applications are accurate and complete, and proactively gather missing information or documents needed for decisioning. Support fulfillment and underwriting partners by submitting well-prepared, accurate, and complete applications. Proactively follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.</li><li>Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.</li><li>Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately. Adhere to all regulatory and internal policies when collecting, documenting, or communicating with members.</li><li>Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.</li><li>Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.</li><li>Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.</li><li>Contribute to process improvement initiatives by identifying trends, bottlenecks, or opportunities for better member communication. </li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>1 – 3 years of experience in consumer lending or member service roles involving lending conversations.</li><li>Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.</li><li>Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.</li><li>Familiarity with credit reports, DTI calculations, and basic underwriting principles.</li><li>Ability to use loan origination systems and CRM tools to document member contact and update application status.</li><li>High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast-paced, centralized environment.</li><li>Member-focused mindset with a consultative, empathetic approach to lending.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Bilingual (Spanish) is a plus.</li><li>Familiarity with digital member interactions, including secure messaging platforms or digital follow-up tools.</li><li>Ability to analyze credit reports and make basic recommendations on loan alternatives.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277795743

Consumer Loan Officer

Job Title Insurance Authorization Specialist/UKHC Requisition Number RE51551 Working Title Insurance Authorization Specialist/UKHC Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 4 yrs Required License/Registration/Certification None Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing). Also involves some exposure to loud noises, blood-borne/airborne pathogens, and combative/violent people. Shift Day shift, Monday through Friday, 8:00 am – 4:30 pm. Other days/times as assigned per departmental needs Job Summary Provide standardized, quality, expertise, and customer service to our medical departments. Will have professional contact with faculty, physicians, and University personnel. This role will work with third-party payers and providers to ensure authorization for tests and procedures are obtained prior to service being rendered. Basic coding knowledge and proficiency in medical terminology are preferred and recommended. Excellent customer service skills are required. Primary responsibilities will include obtaining pre-authorization of tests and procedures ordered by medical providers. This position will require sitting for long periods and working in a fast-paced environment. The qualified individual must enjoy working in a team-oriented environment and be able to communicate with a diverse patient/customer population. Skills / Knowledge / Abilities Excellent communication skills and the ability to multi-task and stay organized in a fast-paced environment are needed, as well as knowledge of the insurance authorization process. This position requires exceptional customer service skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Associate degree in a healthcare-related field and at least three years of healthcare employment experience preferred. Additionally, experience working in a physician practice and basic coding (CPT, HCPCS and ICD-10) knowledge is also preferred.&nbsp; Deadline to Apply 09/14/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Insurance Authorization Specialist/UKHC

CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Consumer Lending Credit Officer III is responsible for the credit granting process and overseeing underwriting, decisioning, and portfolio management of the consumer segments. The Consumer Lending Credit Officer III partners with the AVP, Credit Administration to design products and set underwriting policies and guidelines for the line of business that is consistent, closely followed and without favoritism or discrimination. This role will lead and act as a mentor to junior Consumer Lending CreditOfficers. NORMAL DAY-TO-DAY WORK<ol><li>Ensures that each approved application meets the Credit Union’s lending standards. Approves loans within their pre-determined lending authority and makes recommendations to the lending manager on applications outside of their authority.</li><li>Underwrites both real estate and non-real estate consumer loan applications while meeting and exceeding individual and team goals.</li><li>Works with a third-party mortgage vendor; receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines.</li><li>Utilizes expertise in reviewing self-employed loan applicants for income analysis for all organization loan types. Evaluate all information for accuracy and correct as necessary based on the loan decision. Collaborate with third-party vendor on loan exceptions, complex and non-complex loans.</li><li>Ensures due diligence is performed; verifying account information, credit worthiness and reviewing income/employment information, determining collateral value to ensure borrower’s ability and willingness to repay. Requests and properly documents additional information as needed. Ensures proper adverse actions are used when declining applicants. Clears and documents if a policy, procedure, or guideline exception is made stating they type of exception and any compensating factors to support the decision.</li><li>Provides a consultative underwriting experience with the member. Ensures proper review of credit, identifies credit restructuring opportunities, cross-sells opportunities or provides direction on improving the financial outlook of the member.</li><li>Manages and monitors pipeline of deals in all underwriting stages by keeping member/staff informed of loan status throughout the process as necessary.</li><li>Assists in monitoring the quality and performance of existing portfolios by product and risk grading level. Continuously reviews credit underwriting reports for negative trends.</li><li>Conducts quality control reviews of declined loans, and internal and external audits. Works with Compliance, and third-party vendor to address any findings.</li><li>Partners with the AVP, Credit Administration to set appropriate product and underwriting guidelines as well as recommend changes in the consumer credit policies to Sr. Management based on portfolio performance reviews and market and economic changes.</li><li>Remains knowledgeable of State and Federal lending regulations, NCUA and credit union policies and procedures. Demonstrates a commitment to fair lending practices and ensures compliance with all applicable laws and regulations concerning consumer lending.</li><li>Assists in testing credit underwriting system updates, audit preparations, and mentors and leads junior Consumer Lending Credit Officers.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 to 9 years of experience in consumer and/or mortgage underwriting.</li><li>Should have a good understanding of accounting principles, business financial statements and tax returns.</li><li>Demonstrated knowledge in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>Knowledgeable in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>General understanding of Consumer Loan Origination Systems.</li><li>Experience with credit procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in Finance, Accounting, Economics, Business or related field.</li><li>Experience in a centralized underwriting environment and the use of scorecards/risk-grading/risk-based pricing for credit decisioning.</li><li>Prefer a minimum of 1 – 3 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions.</li><li>Experience in mortgage underwriting</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI277820598

Consumer Lending Credit Officer I

OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle all member related transactions. The Digital Branch Specialist is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, products, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: phone, web chat, text message, and video conference.</li><li>Assist with remote opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Complete member and loan applications and escalate to the lending department as necessary.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of member servicing experience, or have a Bachelor’s degree in Business, Finance, Lending, or relevant area.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and account sin fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00am – 6:00pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from an accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI277789404

Digital Branch Specialist

&nbsp;CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. About the Position The Loan Operations Specialist is responsible for the daily servicing and production of the Consumer loan operations. A successful individual in this role will be forward-thinking, assisting with department projects as assigned by the operations manager and ensuring the financial institution’s Consumer loan closing and servicing policies/procedures are being adhered to on each request. In addition, one must contribute to the ongoing development of processes and procedures as well as have knowledge of each functional area including validating reporting, billing, tracking of insurances/taxes, collateral management and paid-in-full loan record keeping. Normal Day-to-Day Work<ol><li>Provide daily support of all aspects of servicing Consumer Loan products.</li><li>Perform loan account maintenance, servicing, balancing, and reporting processes including proficiency in GL reconciliation and transactions.</li><li>Complete payment processing, data entry, collateral &amp; financial ticklers, and file maintenance.</li><li>Understand and code loans to report loans accurately in Call Report as well as other Credit Union reporting formats.</li><li>Assist the Sr. Loan Operations Specialist in monitoring, reviewing, and validating periodic loan reports and system output and resolves/escalates issues as appropriate. Assist in providing reconciliation and identification of pattern activities or anomalies in reports and notifies management.</li><li>Assist and support the Credit Union’s loan related systems to ensure they are compliant with current loan policies and guidelines.</li><li>Assist in identifying risks and opportunities for improvement with recommendations to improve processes.</li><li>Assist in perfecting Credit Union lien for all real estate and non-real estate loans. Organize loan files and complete checklist for any suspense items.</li><li>Handle issues and possess up-to-date knowledge of specific financial products and regulations. Work with others as necessary to research, analyze, and recommend resolutions.</li><li>Assist in ensuring system upgrades are installed and tested thoroughly in a timely fashion.</li><li>Ensure compliance with all applicable laws and regulations concerning lending by working with Legal and Compliance, attending internal and external training classes and vendor workshops.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>Job QualificationsHere are a few skills you MUST have to be considered for this position.<ol><li>Minimum 1 – 3 years of Consumer loan operations experience in all aspects of servicing and loan documentation preparation for consumer non-real estate and real estate.</li><li>Strong interpersonal skills with ability to work in a team environment and mentor others.</li><li>Ability to function in a business office environment and utilize standard office equipment, technology and software including but not limited to: PC/laptop, MS Windows, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li></ol>Here are a few qualifications we’d LIKE you to have to make you more suited for this position.<ol><li>Experience with collateral perfection and servicing, regulations, and compliance.</li><li>Experience with virtual/online banking environments for business members services.</li><li>Technical experience with input to loan documentation and core Credit Union systems.</li></ol>Contact UsIf you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources3600 Wake Forest RoadRaleigh, NC 27609<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a> PI277762743

Consumer Lending Operations Specialist

Description: ABOUT THE POSITIONThe Salesforce Developer will be responsible for designing, developing, testing, and implementing customized solutions within the Salesforce platform to meet the credit union's specific business needs. This individual will work closely with stakeholders, including business analysts, project managers, and other developers, to ensure successful delivery of Salesforce solutions that streamline operations, enhance customer experience, and drive business growth.NORMAL DAY-TO-DAY WORK<ol><li>Design, develop, test, and deploy Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.</li><li>Customize Salesforce applications to support various business processes, including but not limited to customer relationship management, sales automation, and marketing automation.</li><li>Collaborate with business analysts and end-users to gather and analyze requirements, propose solutions, and translate business needs into technical specifications.</li><li>Configure and customize Salesforce features, such as workflows, process builder, validation rules, and data models, to optimize platform functionality.</li><li>Integrate Salesforce with external systems and third-party applications using APIs, web services, and middleware tools.</li><li>Perform code reviews, debugging, and troubleshooting to ensure high-quality deliverables and adherence to best practices.</li><li>Maintain and enhance existing Salesforce implementations, including resolving defects, implementing enhancements, and providing ongoing support.</li><li>Stay up-to-date with Salesforce releases, new features, and industry best practices to continuously improve Salesforce solutions and drive innovation.</li><li>Collaborate with cross-functional teams, including business stakeholders, IT teams, and external vendors, to deliver integrated solutions that meet business objectives.</li><li>Provide technical expertise and guidance to junior developers and support staff, fostering knowledge sharing and skills development within the team.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. </li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. <ol><li>4 – 6 years' experience developing custom solutions on the Salesforce platform, including Apex, Visualforce, Lightning Components, and Salesforce APIs.</li><li>Salesforce Certified Platform Developer I professional certification or ability to acquire certification within one year of employment.</li><li>Strong understanding of Salesforce architecture, data model, and security model.</li><li>Proficiency in web technologies including HTML, CSS, Apex, Visualforce, JavaScript, Python, Lightning Components, and Salesforce APIs.</li><li>Experience developing custom solutions and configuration for the Salesforce platform including workflows, process builder, validation rules, and custom objects.</li><li>Experience with Salesforce integration tools and techniques, such as Salesforce Connect, REST/SOAP APIs, and middleware platforms (e.g., MuleSoft, Informatica).</li><li>Excellent problem-solving skills and ability to analyze complex business requirements and technical challenges.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>­Here are a few qualities we'd LIKE for you to have to make you more suited for this position. <ol><li>Bachelor's degree in Computer Science, Information Systems, or related field.</li><li>Salesforce Advanced Developer certifications (e.g., Salesforce Certified Platform Developer II).</li><li>Experience working in the credit union or financial services industry, with knowledge of regulatory requirements and industry best practices.</li><li>Experience in AMPscript and Guide Template Language (GTL).</li><li>Familiarity with Salesforce Financial Services Cloud or other industry-specific Salesforce products.</li><li>Experience with Agile software development methodologies, such as Scrum or Kanban.</li><li>Knowledge of DevOps practices and tools for Salesforce development, such as Salesforce DX, Jenkins, and Git.</li></ol>Requirements: PI277713369

Salesforce Developer

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Collateral and Quality Control Specialist is responsible for the daily monitoring and servicing relating all consumer, mortgage, and commercial collateral management, insurance, and post-closing loan documentation review. This position will liaise with various business units that touch all collateralized loans including but not limited to research, lien perfection, reporting, process tracking, and resolving collateralized loan issues. A successful individual in this role will be forward thinking, assist with department projects as assigned by the Collateral and Quality Control manager. In addition, one must have strong knowledge in consumer loan collateral insurance requirements and post-documentation review policies and procedures, contribute to the ongoing development of processes and procedures as well as in-depth knowledge collateral management and documentation review. NORMAL DAY-TO-DAY WORK<ol><li>Provide daily operational support for collateralized consumer and commercial loans to ensure lien and titling needs for all portfolios are properly handled and that all related tasks including preparation of necessary paperwork for title transfers, payoffs, follow-ups, letters of guarantee, and member correspondences are satisfactory.</li><li>Process and monitor security interest for collateral securing consumer and commercial collateralized loans in accordance with Credit Union policies and procedures and best practices. Ensure liens are released when required and process applicable Uniform Commercial (UCC) Financing Statement to appropriately secure our lien position or terminate our security interest on non-titled collateral securing a consumer or commercial loan.</li><li> Monitor, review, and validate periodic collateral reports and system output and resolve/escalate issues as appropriate. Provide reconciliation and identification of pattern activities or anomalies in reports and notifies management.</li><li>Interface and assist with vendors and government entities to resolve titling registration and lienholder recording issues. Including all third-party relationships with state agencies and electronic vendors.</li><li>Assist with the continued support of the Credit Union's collateral and insurance-tracking related systems to ensure they are compliant with current policies and guidelines. </li><li>Handle complex issues and possess up-to-date knowledge of specific collateral and insurance management and regulations. Work with others as necessary to research, analyze, recommend, and implement loan initiatives. </li><li>Assist with creating and/or amending collateral and loan documentation quality control processes, procedures, policies, guidelines, and systems with knowledge of all lending regulations related to real estate and non-real estate loans.</li><li>Responsible for title tracking levels of overall perfected titles related to the auto portfolio; reviewing 30-60-90+ day non-perfected titles and clearing within prescribed SLA requirements.</li><li>Process applicable Uniform commercial (UCC) Financing Statements to appropriately secure lien position or terminate our security interest on non-titled collateral.</li><li> Actively engage with applicable title, deed of trust, and insurance servicing systems and vendors to ensure proper systems functionality and enhancement opportunities.</li><li>Process post-closing quality reviews of loan documentation completions and accuracy as well as lien perfection. Identifying critical/non-critical documents for perfection. </li><li> Ensure the accuracy of data/file/tickler maintenance, payoff calculations, required reporting, and compliance with operating procedures, policies, and regulations. </li><li> Assist with coordinating internal/external audits pertaining to consumer credit products. Expectation of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas of responsibility.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li> Minimum 4 – 6 years of consumer and commercial loan real estate and non-real estate experience, including 1 – 3 years of loan operations experience.</li><li>Proficient in consumer, commercial and RE loan documents in multiple lending jurisdictions, including lien-filing, titling, vehicle and RE insurance, taxes, and escrow.</li><li>Demonstrated experience with consumer loan and documentation procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws. </li><li> Ability to multi-task, prioritize, and accept change and function in a team environment.</li><li> Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Finance, Accounting, Economics, Business, or related field.</li><li>1 – 3 years of Credit Union experience.</li><li> Technical background and ongoing maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277672567

Senior Collateral and Quality Control Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, andan unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experiencethis powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,develop as a leader and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of AmericanExpress.How will you make an impact in this role?Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customers’ borrowing needs in an evolving landscape.&nbsp;Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in three years.The Senior Manager, Insurance Product Strategy supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Premium Car Rental Protection and/or Trip Cancel Guard Products. This includes core aspects of portfolio management (e.g., P&amp;L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. This position includes leadership of 1 Direct Report.Key Responsibilities:<ul><li>Deliver product strategy and optimize performance by understanding key P&amp;L drivers (i.e.; customer research, usability studies, market analysis)</li><li>Understand and own the Premium Car Rental Protection P&amp;L and revenue growth targets</li><li>Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset</li><li>Collaborate with internal and external partners to improve customer experience, deliver on business goals and enhance claims and servicing</li><li>For external partners, responsible for ensuring all strategic and operational deliverables are met</li><li>Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines &amp; progress of all activities</li><li>Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor</li><li>Lead, coach and develop an Analyst</li></ul>Minimum Qualifications<ul><li>5+ years product management experience, preferably in the Insurance industry</li><li>Proven&nbsp;track record of using data and analytics to identify performance trends, assess risks/opportunities, and drive informed business decisions that improve top-line growth and bottom-line results</li><li>Understand the workflow and terminology of insurance or&nbsp;similar products and processes and their impact on profit and loss.</li><li>Proficiency in understanding portfolio P&amp;L</li><li>Deeply inquisitive, enjoys creative problem solving, white-space thinking, and using data to tell a story&nbsp;&nbsp;</li><li>Proven ability to translate customer insights into clear product requirements and strategic roadmap priorities</li><li>Superior&nbsp;stakeholder management and communication skills with a demonstrated ability to collaborate and influence</li><li>Solutions-oriented mindset and critical thinker with strong attention to detail and a can-do attitude</li><li>Leader who has a passion to develop colleagues on their team&nbsp;</li><li>Bachelor’s degree</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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