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We are looking for a talented and experienced CAD Systems Manager to join our team. The ideal candidate will be a seasoned Civil Designer or CAD Manager with strong expertise in AutoCAD Civil 3D. This is an outstanding opportunity to join a growing firm recognized as a Best Place to Work in Illinois and Indiana. The CAD Systems Manager will play a pivotal role in enhancing design efficiency, ensuring consistency in project deliverables, and driving the adoption of best practices across our organization, ultimately supporting our commitment to high-quality service and innovation for clients.&nbsp;In this role, you will manage AutoCAD standards and workspaces across multiple states, with a primary focus on Civil 3D. You will be instrumental in establishing and implementing standards and workflows for modeling and plan/production organization-wide. This includes developing and maintaining standards for various public agencies, such as departments of transportation (DOTs) and other public clients. Additionally, you will train and mentor CAD users on core application skills and standards. As the CAD Systems Manager, you will also assess workflows, recommend process improvements, and work closely with IT to upgrade and maintain Autodesk Products and Add-ins. &nbsp;Lochmueller Group is a growing engineering consulting firm with an emphasis on infrastructure.&nbsp;We provide multi-disciplined services for a variety of public agencies and private entities, including transportation design; water resources design; environmental analysis &amp; permitting; construction engineering &amp; inspection; traffic engineering &amp; transportation planning; surveying; and land acquisition &amp; appraisal. &nbsp;For over 40 years, Lochmueller Group has helped communities reinvent their future through thoughtful, actionable planning and design.&nbsp;Our dedication to building a team that demonstrates our corporate values (CARDIA) is what sets us apart:&nbsp;CARDIA:&nbsp;Creativity; Accountability; Respect; Dedication; Integrity; Achievement Lochmueller Group provides an excellent workplace culture established by our people who share these values. We are a 100% employee-owned company, and our people are invested in the success and continued development of each other and the firm. This is a great place to build a career and grow with a company that is dedicated to quality and service.&nbsp;<h4>Key responsibilities of this position will include: </h4><ul><li>Standards Development and Management: Developing, implementing, and maintaining AutoCAD and Civil 3D standards across multiple states. Establishing workflows and best practices for modeling and plan/production organization-wide. Creating and upholding standards for various public agencies, including departments of transportation (DOTs) and other agency clients. Developing and maintaining a layer manager file to standardize color utilities for transportation projects, and collaborating with survey teams to establish separate base files for right-of-way, property lines, easements, and section lines.</li><li>Training and Mentorship: Participating in the development and delivery of training for CAD users on core Civil 3D application skills, standards, and workflows. Providing ongoing mentorship and support to CAD users to enhance proficiency and adherence to standards.</li><li>Workflow Analysis and Optimization: Analyzing current CAD workflows to identify areas for improvement. Recommending and implementing process enhancements to increase efficiency and project consistency. Collaborating with project teams to streamline CAD and GIS related workflows and tools.</li><li>Collaboration and System Maintenance: Working closely with IT to coordinate upgrades, installations, maintenance, and troubleshooting of Autodesk Products, including creating and testing deployment setups.&nbsp; Supporting user management for Autodesk products by optimizing license allocation and collaborating with the Engineering Applications Manager to maintain compliance, manage budgets, and procurement. Ensuring system stability and functionality for CAD users by implementing updates and addressing software issues. Facilitating cross-functional collaboration with project managers and design teams to support efficient project delivery. Participating in production work as needed to keep skills current and stay updated on application advancements.</li><li>Automation: Develop and maintain workflow automations using AutoLISP, VisualLISP, Dyanmo, or other programming languages.&nbsp;</li><li>May perform other duties associated with this role.&nbsp;</li></ul><h4>Qualifications for this role: </h4><ul><li>Bachelor’s degree in civil engineering, computer science, or a related field. Equivalent training and experience will be considered in lieu of a degree.&nbsp;</li><li>10+ years of relevant experience with demonstrated expert-level knowledge of Civil 3D system and standards.</li><li>Revit experience is a plus.&nbsp;</li><li>Proven leadership in managing multidisciplinary design teams.</li><li>Successful track record in project delivery and adherence to standards.</li><li>Expertise in developing and implementing design standards across multiple disciplines.</li><li>Experience with software implementation and management.</li><li>Competency in managing software licensing compliance.</li><li>Proficiency in managing, patching, and upgrading a diverse set of Autodesk software applications.</li><li>Familiarity with creating and conducting training programs.</li><li>Strong communication and interpersonal skills.</li><li>Commitment to continuous professional development.</li></ul><h4>What we offer: </h4><ul><li>Health &amp; Wellness: medical, dental, vision, disability, EAP, HSA, FSA, and basic life insurance w/ option for additional voluntary life insurance</li><li>Work/Life Balance: vacation, holidays, sick leave, paternal leave, flexible scheduling &amp; telecommuting opportunities</li><li>Wealth-Building: 401k w/ company match, 401k student loan repayment benefit, Employee Stock Ownership Plan (ESOP) at no cost to you, competitive compensation package including potential for discretionary annual bonus</li><li>Professional Benefits: professional membership dues, career &amp; educational development</li></ul>Lochmueller Group is an Equal Opportunity/Affirmative Action employer. Lochgroup fully supports and maintains compliance with all state, federal, and local regulations. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, protected veteran status, genetic information, or any other category protected by federal, state, and local laws. Some of the content in this job post may have been auto-generated using advanced AI.

Lochmueller Group

CAD Systems Manager (Civil 3D)

Position Title: Property Coordinator Location: Timonium, MD Full Time/Part Time: Full time Req ID: R331-2025 Description: ******Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position.****** We are seeking a Property Coordinator to assist and support the Property Manager with the day-to-day management of their portfolio of properties. Primary focus is related to administrative functions and tenant / vendor relations including, but not limited to the following: collection of vendor bids and preparation of contracts related to repairs, maintenance and Capital Improvement projects; review and coding of all vendor invoices; coding and processing of all Job Cost related documents; re-class of expenses; coordination of vendor work, annual inspections (ex. Fire systems, alarm systems, backflows etc.), open &amp; close of utility accounts; vacancy cleanouts and vacancy profiles; assist Property Manager in maintaining Emergency Response Plans for each site, including current contact information for all “first responders”, tenants, utilities, etc.; assist Property Manager with the preparation of annual budgets; coordination of travel and expense reports;Daily review and response to cases logged in Kimco’s Customer Service platform; issue work orders to vendors and follow-up to ensure work orders have been completed; maintain a Best-In-Class relationship with tenants via verbal and written communications.Requirements:<ul><li>Background in retail commercial real estate </li><li>At least two years of experience in a fast-paced corporate setting </li><li>Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access)</li><li>Bachelor's degree or equivalent working experience</li><li>Prior administrative experience</li></ul>The expected salary range for this position is between $60,000 and $65,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.** Kimco Realty is an Equal Opportunity Employer – Veteran/Disability ** About Us: Kimco's mission is to create destinations for everyday living that inspire a sense of community and deliver value to our many stakeholders. Kimco Realty® (NYSE: KIM) is a real estate investment trust (REIT) and leading owner and operator of high-quality, open-air, grocery-anchored shopping centers and mixed-use properties in the United States. The company’s portfolio is strategically concentrated in the first-ring suburbs of the top major metropolitan markets, including high-barrier-to-entry coastal markets and Sun Belt cities. Its tenant mix is focused on essential, necessity-based goods and services that drive multiple shopping trips per week. Publicly traded on the NYSE since 1991 and included in the S&amp;P 500 Index, the company has specialized in shopping center ownership, management, acquisitions, and value-enhancing redevelopment activities for more than 65 years. With a proven commitment to corporate responsibility, Kimco Realty is a recognized industry leader in this area. As of June 30, 2025, the company owned interests in 566 U.S. shopping centers and mixed-use assets comprising 101 million square feet of gross leasable space. PI277739652

Kimco Realty Corporation

Property Coordinator

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Outside

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience, new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join #TeamAmex and let us lead the way together.Enterprise Data Management &amp; Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. The Enterprise Data Office (EDO) is part of Enterprise Data Management &amp; Products (EDMP). Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to drive training and program integration.Primary Responsibilities:<ul><li>Support management of data leadership forums, including the Enterprise Data Council with BU Data Office Executives and the Monthly Data Office Leadership Connect with BU Data Office Executive Deputies; establish the agenda, own content creation, lead member coordination/engagement, etc.</li><li>Collaborate with extended teams and leadership to create program awareness, identify cross-team linkages, and drive issue resolution / escalation.</li><li>Support orchestration of internal oversight requirements across the Enterprise Data Office and Business Unit Data Offices (BU DOs); coordinate engagement and responses across Risk &amp; Compliance as well as Internal Audit requests.</li><li>Support Regulatory strategy and response coordination, with responsibility for regulatory exam coordination as appropriate.</li><li>Leverage relationships with internal stakeholders to support development of remediation strategies and action plans.</li><li>Partner with control teams to understand and interpret performance and risk metrics and impacts.</li></ul>Minimum Requirements:<ul><li>4+ years of experience with stakeholder management and program management.</li><li>3+ years' experience managing and delivering on time-sensitive deliverables.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications:<ul><li>Preference for candidates with prior responsibility for internal and external oversight team engagement, such as risk, compliance, and/or regulatory.</li><li>Strategic problem solver with strong business acumen and understanding of American Express; experience gained at a large US and/or global bank&nbsp;</li><li>Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>Detail oriented with a high degree of personal accountability; strong self-starter with an ability to successfully multi-task and meet competing deadlines.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager – Data Governance and Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Develop, track, and manage project budgets, forecasts, and actuals to ensure financial health and alignment with organizational goals</li><li>Partner with finance and portfolio teams to analyze variances and drive cost optimization strategies</li><li>Develops project plans and ensures that the scope and approach are fully understood by all stakeholders</li><li>Drive epic definition, decomposition, and prioritization across product and engineering teams</li><li>Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues</li><li>Facilitates technical conversations (e.g., relating to architectural approach and system design)</li><li>Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly</li><li>Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery</li><li>Take meeting minutes and drive any actions assigned</li><li>Tracks key project achievements and any lessons learned</li></ul>Minimum Qualifications:<ul><li>Master’s/bachelor’s degree in computer science, Business management/Administration, Information Systems Technology or related field</li><li>Agile certification is preferred</li><li>Good to have – Rally/JIRA/Confluence experience</li><li>Good to have – Agile/Scrum methodology experience</li><li>Excellent time management skills with ability to manage multiple projects</li><li>Prior relevant Technology and business work experience</li><li>Ability to work with Engineers, Product Managers and Vendors to achieve project goals&nbsp;</li></ul>Preferred Qualifications:<ul><li>Demonstrated ability to manage program financials, including forecasting, budgeting, and funding approvals.</li><li>Monitor financial performance, identify risks/opportunities, and support quarterly investment planning.</li><li>Ability to facilitate technical meetings and discussions of any technical challenges and systems design</li><li>Ability to collaborate across teams and bring different opinions to consensus</li><li>Ability to maintain a high attention to detail in a deadline-driven work environment</li><li>Exceptional stakeholder management and communication skills, including executive-level reporting and facilitation</li><li>Understanding of project management process, project management software tools, templates, and management techniques</li><li>Experience in risk management disciplines</li><li>Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation</li><li>Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives</li><li>Strong organizational and project management skills with ability to multi-task and manage multiple work-streams</li><li>Ability to lead through influence across matrixed teams, with a track record of driving outcomes in large enterprise settings</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged</li><li>Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it</li><li>Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders</li><li>Excellent problem solving and analytical skills with comfort with data-driven decision making</li><li>Strong interpersonal and communication skills</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Digital Product Management Project Management Office

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Harvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do.&nbsp;We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy.&nbsp;Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.Harvard FCU:&nbsp;<a href="https://harvardfcu.org/" target="_blank">https://harvardfcu.org/</a>Reporting to the Mortgage Servicing Manager, the Mortgage Servicing Generalist performs a variety of functions within the Mortgage Servicing Department.&nbsp; &nbsp;Job-Specific Responsibilities: <ul><li>Respond to member inquiries with regard to their mortgages serviced by Harvard FCU.&nbsp; &nbsp;Provide the highest level of service.&nbsp;</li><li>Work in a team environment to perform mortgage servicing tasks from start to finish, including but not limited to:</li><li>Payoff quoting and processing&nbsp;</li><li>Preparing discharges</li><li>Payment processing and file maintenance</li><li>Obtaining flood insurance invoices from insurance agent and forwarding to escrow processing for payment&nbsp;</li><li>Preparing mortgage modifications and subordinations</li><li>E-records mortgages and discharges</li><li>Ensuring the timely payment and reconciliation of all real estate taxes</li><li>Running the annual escrow analysis with core provider</li><li>Ensuring the timely payment of PMI premiums and reconciling any differences between insurer’s invoice and core system data&nbsp;</li><li>Performing research regarding tax payment issues, and monitoring tax service provider’s reports for the addition and deletion of loans, resolves any issues discovered</li><li>Harvard FCU’s insurance tracking vendor</li><li>HMDA LAR data entry and validation review</li><li>Performing a review of all closed mortgages and home equity lines to ensure the quality and integrity of the loan file, and resolving any discrepancies to ensure accuracy of the data.</li><li>Respond to member inquiries related to home or auto insurance policies.&nbsp;</li><li>Scan and file mortgage documents as needed. Adhere to Harvard FCU’s loan retention policy which includes the purging of outdated documents.&nbsp;&nbsp;</li><li>Respond to auditors requests.&nbsp;</li><li>May be asked to assist other mortgage lending teams.</li></ul>This position is designated as critical for the Harvard Federal Credit Union as it provides non-deferrable services that must be performed in the event of an emergency or weather-related closure. Qualifications Basic Qualifications: Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.<ul><li>College degree and/or two plus years’ experience in a bank/credit union.&nbsp;</li></ul>Additional Qualifications and Skills: The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>Knowledge of regulations that pertain to mortgage loan servicing.&nbsp;</li><li>Knowledge of FISRRV DNA or similar banking or credit union core system&nbsp;or other systems used by other financial institutions, such as Spectrum.</li><li>Proficient in the use of Excel, Word and Outlook.&nbsp;</li><li>Must be able to work in a fast-paced environment and handle multiple functions within strict deadlines.&nbsp;</li><li>Must be a team player.&nbsp;&nbsp;</li><li>Must be detail oriented.&nbsp;</li><li>Must be able to lift at least 25 lbs</li><li>Must be able to work in the very diverse environment of Harvard University.</li></ul> Additional Information Standard Hours/Schedule: 35 hours per week<ul><li>Required to be onsite a minimum 3 days per month, plus additional days based on required onsite training sessions.</li></ul>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Identity, Education, Criminal, Credit, Prohibited Parties (OFAC - Office of Foreign Assets Control)Other Information:<ul><li>Please provide a cover letter and resume as one document with your application.</li><li>This position has a 90-day orientation and review period.&nbsp;&nbsp;&nbsp;</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 053. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Mortgage Servicing Generalist

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Qualities of ExcellenceAs faculty members of Lone Star College, we strive to create a nation of world citizenry in our students. In that pursuit, we model ways of thinking and being that incorporate diversity, equality, and equity. Our culture, then, requires the possession of transcendent qualities that, while immeasurable, are evident in global citizens. We are compassionate with our students, colleagues, and ourselves. We are innovative in the pursuit of learning. Ultimately, we create a culture where learning thrives, people are safe, and we mirror the qualities of world citizenry.Lone Star College faculty are dedicated to four qualities of excellence:<ul><li>Student Invested</li><li>Content Expert</li><li>Pedagogically Excellent</li><li>Institutionally Dedicated</li></ul>Campus Marketing StatementLone Star College-University ParkLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science &amp; Innovation, the Energy &amp; Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall. Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.Job DescriptionPURPOSE AND SCOPE:It is the responsibility of the teaching faculty to provide the learning activities and support that will lead to the achievement of the course objectives and contribute to the educational environment of the college and the community. The faculty member's role encompasses the general areas of learning facilitation, professional development, and institutional service. Primary responsibilities are to plan, develop and teach courses within the curriculum in a manner that facilitates student learning.ESSENTIAL JOB FUNCTIONS:<ul><li>Teaches courses in Engineering at a variety of times and locations in response to institutional needs</li><li>Makes continuous efforts to improve the quality of instruction by reviewing and utilizing innovative methodologies, techniques, and delivery methods</li><li>Develops and uses a syllabus for each course or laboratory within college and departmental guidelines</li><li>Plans, develops and uses a variety of teaching methods and materials that assist students in meeting course objectives and which are appropriate for students with differing educational and experiential backgrounds and learning styles</li><li>Evaluates students to measure their progress toward achievement of stated course objectives and informs them in a timely manner of their progress in the course</li><li>Submits required college reports and forms</li><li>Reviews, evaluates, and recommends student learning materials</li><li>Maintains professional relationships with students, colleagues and the community</li><li>Provides access to students through posted office hours, electronic communication and other appropriate methods</li><li>Responsible for professional development and institutional service as determined in consultation with the Dean</li><li>Responsible for other reasonable related duties as assigned</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>Mastery of course content</li><li>Demonstrated leadership skills; style that emphasizes collaboration, teamwork, and facilitation</li><li>Excellent oral and written communication skills and interpersonal skills</li><li>Ability to appreciate alternative viewpoints; ability to work effectively with a wide variety of people</li><li>Commitment to academic excellence, exceptional service and providing a dynamic climate for life-long learning</li><li>Demonstrated ability to develop and implement instructional approaches such as service learning/civic engagement, learning communities, and the effective use of technology</li><li>Ability to use effective strategies to engage students in their learning</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment, and any specialized equipment standard within the discipline/industry</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled classroom and/or lab environment with minimal exposure to safety hazards</li><li>Hours will vary depending on class time; Instructors are required to meet with classes at all scheduled times and be available to students outside of class instruction</li></ul>REQUIRED QUALIFICATIONS:<ul><li>Master's degree in Engineering or a Master's degree with 18 graduate hours in Engineering</li></ul>SalaryCommensurate with education, experience and qualifications.Your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:<ul><li>Length of time (specific months and years) of employment</li><li>If the position was full time or part time</li><li>If the position was paid or unpaid</li><li>Level of degree completed including date earned.</li><li>Unofficial transcript for highest earned degree</li></ul>Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, wellness programs, professional development opportunities, sabbatical opportunities and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Faculty, Engineering

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Qualities of ExcellenceAs faculty members of Lone Star College, we strive to create a nation of world citizenry in our students. In that pursuit, we model ways of thinking and being that incorporate diversity, equality, and equity. Our culture, then, requires the possession of transcendent qualities that, while immeasurable, are evident in global citizens. We are compassionate with our students, colleagues, and ourselves. We are innovative in the pursuit of learning. Ultimately, we create a culture where learning thrives, people are safe, and we mirror the qualities of world citizenry.Lone Star College faculty are dedicated to four qualities of excellence:<ul><li>Student Invested</li><li>Content Expert</li><li>Pedagogically Excellent</li><li>Institutionally Dedicated</li></ul>Campus Marketing StatementLone Star College-University ParkLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science &amp; Innovation, the Energy &amp; Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall. Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.Job DescriptionPURPOSE AND SCOPE:It is the responsibility of the teaching faculty to provide the learning activities and support that will lead to the achievement of the course objectives and contribute to the educational environment of the college and the community. The faculty member's role encompasses the general areas of learning facilitation, professional development, and institutional service. Primary responsibilities are to plan, develop and teach courses within the curriculum in a manner that facilitates student learning.ESSENTIAL JOB FUNCTIONS:<ul><li>Teaches courses in Geology at a variety of times and locations in response to institutional needs</li><li>Makes continuous efforts to improve the quality of instruction by reviewing and utilizing innovative methodologies, techniques, and delivery methods</li><li>Develops and uses a syllabus for each course or laboratory within college and departmental guidelines</li><li>Plans, develops and uses a variety of teaching methods and materials that assist students in meeting course objectives and which are appropriate for students with differing educational and experiential backgrounds and learning styles</li><li>Evaluates students to measure their progress toward achievement of stated course objectives and informs them in a timely manner of their progress in the course</li><li>Submits required college reports and forms</li><li>Reviews, evaluates, and recommends student learning materials</li><li>Maintains professional relationships with students, colleagues and the community</li><li>Provides access to students through posted office hours, electronic communication and other appropriate methods</li><li>Responsible for professional development and institutional service as determined in consultation with the Dean</li><li>Responsible for other reasonable related duties as assigned</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>Mastery of course content</li><li>Demonstrated leadership skills; style that emphasizes collaboration, teamwork, and facilitation</li><li>Excellent oral and written communication skills and interpersonal skills</li><li>Ability to appreciate alternative viewpoints; ability to work effectively with a wide variety of people</li><li>Commitment to academic excellence, exceptional service and providing a dynamic climate for life-long learning</li><li>Demonstrated ability to develop and implement instructional approaches such as service learning/civic engagement, learning communities, and the effective use of technology</li><li>Ability to use effective strategies to engage students in their learning</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment, and any specialized equipment standard within the discipline/industry</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled classroom and/or lab environment with minimal exposure to safety hazards</li><li>Hours will vary depending on class time; Instructors are required to meet with classes at all scheduled times and be available to students outside of class instruction</li></ul>REQUIRED QUALIFICATIONS:<ul><li>Master's degree in geology or earth science, or a Master's degree with 18 graduate hours in geology or other earth sciences</li></ul>SalaryCommensurate with education, experience and qualifications.Your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:<ul><li>Length of time (specific months and years) of employment</li><li>If the position was full time or part time</li><li>If the position was paid or unpaid</li><li>Level of degree completed including date earned.</li><li>Unofficial transcript for highest earned degree</li></ul>Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, wellness programs, professional development opportunities, sabbatical opportunities and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Faculty, Geology

OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI276781027

Local Government Federal Credit Union

Member Experience Representative

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276813225

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