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Salary Range:&nbsp;&nbsp;&nbsp;(Min.) -&nbsp;$10.00&nbsp;(Mid.) -&nbsp;&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4> The Customer Solution Center Service Representative I is responsible for a successful completion of the Member Services training program and continues to gain strong knowledge of Medi-Cal and Personal Assistance Services Council (PASC) managed care product lines.&nbsp;The Customer Solution Center Service Representative I handles first level calls involving member eligibility verification, general program and administration questions, benefits and services, member requests for I.D. cards and Primary Care Provider (PCP) changes, and triage of calls to appropriate units or outside entities.&nbsp;<h4>Duties</h4>Answers incoming first level calls from members, potential members, providers and advocates. Handles and resolves member issues, assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc. Provides essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility. Documents all calls via the member data base system, QMEIS.&nbsp; Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments or outside entities. (75%)Supports robocall and ad-hoc member outreach activities as determined by business need. (15%)Perform other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4><h4>Experience</h4>Required: At least 6 months of customer service call center experience.&nbsp;Data entry experience with ability to type a minimum of 40 words per minute.&nbsp;Preferred: Managed care or health plan experience.<h4>Skills</h4>Required: Ability to answer a high volume of calls.Knowledge of medical terminology.&nbsp;Must be a strong team player, punctual, and has excellent attendance record.&nbsp;Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities.&nbsp;Must be a quick learner, excellent team player and customer service oriented.Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese. &nbsp;<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>L.A. Care Health Plan Call Center is available 24 hours a day, 7 days a week, including holidays. Call Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Call Center Representative, Customer Service Representative, Call Center, Data Entry, Customer Service, Administrative

L.A. Care Health Plan

Customer Solution Center Service Representative I

ResponsibilitiesHR Representative – Attendance &amp; Benefits AdministrationHowmet Aerospace has an opportunity for an on-site HR Representative&nbsp;in our Whitehall, MI location! Reporting to the Labor Relations Manager, this position plays a key role in ensuring the accuracy and timeliness of attendance tracking, payroll support, and benefits administration.Key Responsibilities:<ul><li>Maintain and process employee attendance records&nbsp;</li><li>Support weekly payroll processing</li><li>Track and enter FMLA, disability, and return-to-work update</li><li>Prepare and distribute reports related to attendance and time tracking</li><li>Schedule and document employee-related meetings, including attendance discussions</li><li>Coordinate benefits orientation sessions and support annual enrollment efforts</li><li>Respond to employee inquiries related to attendance, payroll, and benefits</li><li>Assist with processing employee leave documentation and benefit status changes</li><li>Partner with HR, payroll, and benefits teams to ensure data accuracy and timely communication</li><li>Facilitate the hourly employee retirement process by conducting employee retirement meetings, distributing monthly retirement notifications, and preparing pension calculations for Pension Board review.</li><li>Other duties as assigned</li></ul>QualificationsRequired Qualifications:<ul><li>High School Diploma or GED from an accredited institution</li><li>A minimum of four years’ of experience in HR support, timekeeping, payroll, or benefits administration or a completed Bachelor’s degree in HR, Business Administration, or related field.</li><li>Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.</li></ul>Preferred Qualifications:<ul><li>Associate’s degree in Human Resources, Business Administration, or related field&nbsp;</li><li>Prior experience supporting union-represented employees strongly preferred</li><li>Familiarity with Workbrain, GPS, Discoverer, or similar HR/payroll systems</li><li>Excellent organizational and data management skills</li><li>Ability to maintain confidentiality and handle sensitive employee matters professionally</li><li>Demonstrated ability to manage multiple priorities with accuracy and efficiency</li><li>Proficiency with Microsoft Office Suite (especially Outlook, Excel, and Word)</li></ul>About us﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Howmet Aerospace

HR Representative - Attendance & Benefits Administration

<h4>Company Description</h4>Enthuse is an education-led marketing agency. We’re a passionate team of marketers, educators, and instructional designers all dedicated to a singular mission – we teach the world to love our client’s brands. We’re also one of the fastest growing WBENC-certified, 100% women-owned and led marketing agencies in the United States. So,&nbsp;join us and help create&nbsp;engaging content, delivered by world-class storytellers through unforgettable experiences that drive real business results. And do so while taking pride in the fact that each year, we devote a portion of our profits to help empower other women entrepreneurs who often don’t have equitable access to resources like capital, mentorship, and community.<h4>Job Description</h4>We are seeking an On/Off Premise Beer Sales Representative for our&nbsp;Fairfield, CT territory.&nbsp;The Beer Sales Representative works alongside distributor partners and local supplier distributor manager to ensure the successful sale, volume growth, distribution, brand presence and positioning of the supplier’s portfolio, working within a set list of on-premise accounts and/or large and small format off-premise accounts throughout the assigned territory.&nbsp;Here’s just a small sample of what you’ll be doing:<ul><li>Pursue new opportunities for distribution and impact local market to upsell, secure multiple SKU distribution, cooler visibility and displays</li><li>Work closely with local distributor manager and distributor partner to collaborate on goals and objectives and ensure proper product inventory and proactively manage OOS issues</li><li>Provide training to accounts on brand/product(s) to include ingredients and pairings, brewing process, history, quality and current trends</li><li>Maintain store shelf standards and inventory, including rotation of products, checking date codes, processing restocks and reorders as necessary according to the planogram standards</li><li>Sell-in and build brand displays according to off-premise standards</li><li>Execute POS programs to standard</li><li>Assist in executing impactful promotions and educational presentations, both independently and with team members, at accounts</li><li>Utilize on-line database and systems to track all territory progress</li><li>Maintain open communication with field and HQ</li><li>Manage budget and maintain records for monthly reconciliation</li><li>Ensure compliance of all alcoholic beverage regulations</li></ul>The physical demands of this role require the following:<ul><li>Bending, squatting, crouching and reaching, climbing, kneeling, and stooping including to arrange and display point of sale</li><li>Frequent lifting and moving cases of product and other objects of 50 pounds or more</li></ul>The above is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.<h4>Qualifications</h4><ul><li>Associates Degree required; Bachelor’s Degree preferred</li><li>Must be 21 years or older</li><li>2-4 years demonstrated sales experience, preferably in beer, wine, or spirits</li><li>Previous retail, on-premise, or off-premise work experience is a plus</li><li>Experience as a Bartender, Waitress, Bar Management, Distributor Sales Rep, etc. is a plus</li><li>Must have working knowledge of Microsoft Office</li><li>Must live in assigned territory with access to reliable transportation – large vehicle preferred&nbsp;</li><li>Must have valid driver's license, registered and insured vehicle with clean driving record/background check</li><li>Must be willing to travel within assigned sales region</li><li>Must be able to lift and move cases of product frequently</li><li>Must be able to climb, kneel, and stoop to arrange and display point of sale</li><li>Must be willing to work weekends and holidays, as needed</li><li>Manage administrative tasks with attention to meeting agency compliance guidelines and standards</li></ul><h4>Additional Information</h4>The base compensation range for this job classification is between $45,000.00-$70,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service, brand program, and geographic location. This job classification is bonus-eligible, with bonus potential subject to applicable bonus plan terms and conditions.This position offers incentive opportunities&nbsp;plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more!Enthuse Marketing are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,&nbsp;age,&nbsp;sex, sexual orientation, gender identity&nbsp;or expression, national origin, citizenship, disability,&nbsp;genetics, pregnancy,&nbsp;protected veteran status or other characteristics protected by applicable federal, state, or local law.Enthuse are committed to providing reasonable accommodations to qualified individuals with disabilities and for other reasons in the employment application and hiring process, in accordance with applicable law. To request an accommodation please contact&nbsp;<a href="mailto:recruitment@inspiramarketing.com" target="_blank">recruitment@inspiramarketing.com</a>&nbsp;or&nbsp;<a href="mailto:recruitment@enthuse-marketing.com" target="_blank">recruitment@enthuse-marketing.com</a>.

ENTHUSE

On/Off Premise Beer Sales Representative – Fairfield, CT

Salary Range:&nbsp;&nbsp;&nbsp;(Min.) -&nbsp;$10.00&nbsp;(Mid.) -&nbsp;&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Customer Solution Center (CSC) Representative II has advanced knowledge of healthcare and various managed care product lines, including Medi-Cal, PASC, L.A. Care Covered/Cal Medi-Connect and is proficient in medical terminology. The position responsibilities include duties such as: assist supporting queues and management with projects as needed (e.g. provide informative feedback on desktop procedures, follow-up on member inquiries, CSC Representative shadowing etc.), acting as back-up support to Call Center Leads. This position handles inbound and outbound interactions involving member eligibility verification, general provider inquiries, claim status (pre-payment), &nbsp;general program and administration questions for all lines of business including direct member request for I.D cards and Primary Care Physician (PCP) changes, triages calls to appropriate units or outside entities and processes payments for L.A. Care Covered members. All interactions are documented in system of record.<h4>Duties</h4> Answers incoming calls for all product lines from members, potential members, providers and advocates. Handles and resolves member issues, assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc. Provides essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility. Documents all calls via the member data base systems. (QMEIS). Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments or outside entities. (60%)Processes payments for L.A. Care Covered members. (15%)&nbsp;Supports robocall and ad-hoc member outreach activities as determined by business need. (15%)Performs other duties as assigned. (10%)<h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4><h4>Experience</h4>Required:At least 1 year of customer service call center experience in a healthcare environment. Data entry experience with ability to type a minimum of 40 wpm. Preferred:&nbsp; Managed care or health plan experience.Previous Automatic Call Distribution (ACD) experience preferred. <h4>Skills</h4>Required:Knowledge of medical terminology.Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities. Must be a quick learner, excellent team player and customer service oriented. Ability to answer a high volume of calls.Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>L.A. Care Health Plan Call Center is available 24 hours a day, 7 days a week, including holidays. Call Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Call Center Representative, Customer Service Representative, Call Center, Data Entry, Customer Service, Administrative

Customer Solution Center Service Representative II

ResponsibilitiesJOB RESPONSIBILITIESThis position will be located in our Plant 3, Whitehall Casting Operation and is the on-site representative for an assigned customer account portfolio.&nbsp; This position acts as a customer service advocate, both as primary plant contact for customer specific issues and primary customer contact for plant specific issues.&nbsp; Key responsibilities include purchase order management, quotation management, forecast maintenance and coordination/resolution of open items associated with his/her account portfolio. The negotiation of commercial issues, as well as the formulation, maintenance and communication of key customer projects internally and externally is an important facet of this position.&nbsp; The Plant Sales Representative must also strive to attain and enhance customer relationships.&nbsp; Responsibilities include:<ul> <li>Owners of “portfolio” of customer accounts—front line eyes, ears, and voice for customer issues</li> <li>Manage and Coordinate an assigned customer account portfolio.&nbsp; This includes: All forecasting of firm and anticipated requirements (Support the Demand Planning Process, EBS maintenance, monthly and budget/LRP); Manage and process all purchase orders and changes to orders; Manage the quotation process; Resolution of open items; Coordination of activities with Customer Account Managers and Field Sales</li> <li>Purchase Order Management - Internal owner of managing customer orders. This includes:&nbsp; Processing orders and changes to orders; Validating data in EBS; Facilitating timely PO reviews/system approvals; Access and correlation with customer systems/websites; Communicating and resolving exception to orders, Negotiation of customer schedules.</li> <li>Quotation Management - Owner of the quotation process.&nbsp; This includes: Receiving and Processing RFQ’s; Coordinating and facilitating the internal review process; Obtaining accurate costs; Formulate quoting strategies and prepare quotations; Presentation for review internally and externally to the customer.</li> <li>Negotiate commercial issues which arise in normal course of business.&nbsp; This includes: Pricing and quoting issues; Changes to customer ship schedules; Process and design changes; Coordination of customer development programs.</li> <li>Support location on all customer matters which may: (1) Impact customer relations (2) Delay on time input or shipment of customer requirements (3) Impact shipments and/or sales forecast, such as customer push-outs, concession activity, credit or payment problems and any purchase order issues.</li> <li>Integral part of formulating, maintaining and communicating customer projects.&nbsp; Communicate to customers and internal colleagues on open items and key projects</li> <li>Drawing and specification routing and follow up</li> <li>Coordinate with Planning and Manufacturing to communicate delivery recovery plans and issues</li> <li>Assist in the coordination of customer visits</li> <li>Assist Quality, Engineering and Field Sales with customer return activity</li> <li>Provide back up as necessary for non-assigned customer accounts</li> <li>Assists in managing Account Receivable balances (coordinate with Accounts Receivable Dept., Account Managers and Customers to resolve open items)</li> <li>Maintain and enhance customer relationships&nbsp;</li></ul>Job Roles<ul> <li>Liaison--connects customers to the enterprise; furnishes customer information to planning and execution functions and relevant information to customers, creating continuous feedback loops; negotiates between stakeholder groups as needed</li> <li>Facilitator--ensures timely processing and booking of customer orders; sets expectations and deadlines; follows up with stakeholder groups; seeks status toward fulfillment; provides fuel to keep things moving and establish momentum</li> <li>Relationship and communication--interacts with a wide variety of internal and external stakeholders; facilitates communication and information exchange between stakeholders; speaks the language of the business and the language of the customer; protects interests such as IP, yet advocates for the customer; emphasizes common goals; builds rapport</li> <li>Organization and structure--detail and follow through oriented; adheres to systems and timelines; handles significant data input; monitors inputs and feedback; creates backups and manages documentation; facilitates access through technology</li> <li>Completion oriented--knows when and where to get information that ultimately informs delivery; every interaction points toward understanding capability and fulfilling commitments to customers</li> <li>Service and responsiveness--first point of contact for feedback; helps internal stakeholders perform better with customer insights; helps external stakeholders by providing their internal voice; thinks critically and prioritizes well; timely in response and action</li> <li>Business awareness--understands commercial strategy and processes that support it; recognizes role and contribution toward critical metrics such as revenue and margin; manages short- and long-term projects</li> <li>Influence--persuades without direct reporting authority; willing to have tough conversations; operates with a global mindset and demonstrates cultural sensitivity; individualizes and customizes to achieve outcomes</li></ul>QualificationsBASIC QUALIFICATIONS<ul> <li>BS Degree in Business Administration, Marketing, or Management from an accredited institution.</li> <li>Employees must be legally authorized to work in the United States.&nbsp; Verification of employment eligibility will be required at the time of hire.&nbsp; Visa sponsorship is not available for this position.</li></ul>PREFERRED QUALIFICATIONS<ul> <li>Experience working in a manufacturing environment.</li> <li>Minimum of 1 year customer facing experience in a customer service, sales, or production control/planning role.</li> <li>Must be highly proficient with Microsoft Office applications including Excel, Word and PowerPoint.&nbsp; MS Access and Excel Pivot Table knowledge desired.</li> <li>Effective oral and written communication skills are mandatory</li> <li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li> <li>Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.</li> <li>Mastery of basic cost and math skills applicable to commercial transactions.&nbsp; Applies percentages, ratio, and analysis as required.</li> <li>Mechanical aptitude</li> <li>Self starting, detail oriented person capable of planning and managing a portfolio of customer projects.</li> <li>Strong interpersonal and negotiation skills</li> <li>Ability to quickly form productive relationships so as to “get things done” both internally and at the customer.</li></ul>About us﻿Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

Plant Sales Representative - Plant 3

<h4>Retail Sales Representative I, II, or III</h4>Location: Concord, CAAstound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Astound is currently searching for a Retail Sales Representative I, II, or III in our Concord, CA office.&nbsp; This position is responsible for providing outstanding customer service and support to Astound customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.Where you will work:<ul><li>This position will be based in Concord, CA location, with the ability to travel into the nearest office and the field as needed</li></ul>A Day in the Life of the Retail Sales Representative:<ul><li>Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers</li><li>Demonstrate Astound's various products and services to inbound customer traffic at the retail center</li><li>Communicate current promotions and offers to all potential customers</li><li>Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs</li><li>Review customer’s current level of service and introduce new services as appropriate</li><li>Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive</li><li>Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property</li><li>Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment</li><li>Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries</li><li>Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding</li><li>Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures</li><li>Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis</li><li>Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner</li></ul>What You Bring to the Table:<ul><li>Phone customer support/service related background in call center environment preferred</li><li>Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.&nbsp; Is positive, pleasant, and respectful</li><li>Bilingual skills preferred</li><li>Friendly, enthusiastic and outgoing demeanor</li><li>Demonstrates a thorough knowledge of cable and data products and services</li><li>Ability to learn and retain new information and concepts quickly</li><li>Demonstrates ability to diagnose and solve problems</li><li>Exhibits the ability to follow direction and possesses the ability to follow through</li><li>Displays proven good judgment and proactive decision-making skills</li><li>Must possess the ability to adapt to change</li><li>Cable Television industry experience preferred</li><li>Telecommunications experience preferred</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance </li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:<ul><li>Retail Representative I - $17.00 - $23.80 per hour</li><li>Retail Representative II - $17.85 - $24.99 per hour</li><li>Retail Representative III - $18.74 - $26.24 per hour&nbsp;</li></ul><h4>Our Mission Statement:</h4><h4>* Take care of our customers</h4><h4>* Take care of each other</h4><h4>* Do what we say we are going to do</h4><h4>* Have fun</h4>Diverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Retail Sales Representative I, II, and III

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$7,491.15 - $9,489.56 SemimonthlyDepartment:Health DepartmentJob Type:Regular RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No Date Specified): The Opportunity:THIS WORK MATTERS!Calling all Dentists! Ready to Make a Difference?We are seeking a dynamic and dedicatedDentist to join our team at the BODC and lead the charge in providing high-quality, affordable dental care to our community. Our Dentists provide direct dental treatment which includes the provision of care within all fields of dentistry, including urgent care, operative dentistry, endodontics, oral surgery, periodontics, prevention and pediatrics. Examinations, diagnosis and treatment are required. Appropriate review and management of medical histories is necessary. Dentists are also responsible for the maintenance of accurate diagnosis, consent and treatment records. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.Integrated Clinical Services (ICS) is the largest Federally Qualified Health Center (FQHC) in Oregon providing quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health, reducing wait times, and optimizing access.&nbsp;What You’ll Do:You will be responsible for examining, diagnosing, and treating a wide range of dental conditions, from routine cleanings to complex surgical procedures.Responsibilities include:<ul><li>Conducting oral exams, interpreting radiographs, and developing treatment plans</li><li>Performing preventative, restorative, endodontic and surgical dental procedures</li><li>Provide treatment for all ages&nbsp;</li><li>Managing dental emergencies and post-operative care</li><li>Providing patient education on oral health and disease prevention</li><li>Collaborating with other healthcare professionals to ensure comprehensive patient care</li></ul>This position requires:<ul><li>A strong foundation in general dentistry with the ability to handle complex cases</li><li>Excellent communication and patient management skills</li><li>Experience working with diverse populations</li><li>Current licensure and DEA registration</li><li>Current Oregon Nitrous Oxide permit&nbsp;</li></ul>We offer:<ul><li>The opportunity to make a difference in the community</li><li>A collaborative and supportive work environment</li><li>Competitive salary and benefits package</li><li>Continuing Education Benefits&nbsp;</li></ul>Join Us &amp; Make an Impact!If you're a visionary leader with a passion for dental care and a commitment to serving your community, we encourage you to apply! This is your chance to make a real difference in the lives of others while leading a dynamic and dedicated team.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview ofthe selection processpage.Minimum Qualifications/Transferable Skills*: Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education,training and experience will be evaluated.<ul><li>Oregon Dental License</li><li>Drug Enforcement Agency Prescribing License</li><li>BLS / CPR Certification</li><li>Oregon Nitrous Oxide Permit&nbsp;</li></ul>Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Leadership in Diversity and Equity: Fostered a diverse and multicultural workforce, applying an equity, intersectional, and anti-racist lens. Skillfully navigated cultural differences, conflicts, and misunderstandings through effective negotiation and facilitation.</li><li>Performance Management and Accountability:Maintained a culture of accountability through meeting set fiscal and clinical quality targets . Fostered an environment of respect and appreciation for ethnic and cultural diversity.</li><li>Cultural Competency and Advocacy: Demonstrated advanced knowledge of cultures, customs, and social experiences of marginalized communities.&nbsp;</li><li>Resilience and Adaptability:Thrived in a fast-paced, high-pressure environment while maintaining professionalism and effectiveness. Promoted a safe, inclusive, and respectful workplace culture that values diverse perspectives and backgrounds.</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.SCREENING &amp; EVALUATION:REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.1. A completed online application.2. Attach a Resume demonstrating you meeting minimum qualifications; AND3. Attach a Cover Letterthat expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.Note:The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.&nbsp;-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --<ul><li>Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday.&nbsp; Before you apply, please make sure to do the following:<ul><li>Navigate to your profile in Workday (see:My Career Profile) and click on the “My Career” section of your profile.&nbsp; Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).</li><li>When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen.&nbsp; This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.&nbsp; There will be no other prompts for you to upload your resume and cover letter.</li></ul></li><li>External applicant:When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through<a href="https://multco.us/jobs" target="_blank">https://multco.us/jobs</a>, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload.&nbsp; There will be no other prompts for you to upload your resume and cover letter.</li><li>Do not click the “Submit” button before you upload your documents.</li></ul>After You Apply:<ul><li>Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.</li><li>Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section.&nbsp; You must complete these tasks or actions before the job posting closes.</li><li>Check both your email and Workday account for updates regarding this recruitment.</li></ul>The Selection Process: For details about how we typically screen applications, review our overview ofthe selection processpage. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications</li><li>Resume and Cover Letter Review&nbsp;</li><li>Phone screen</li><li>Consideration of top candidates</li><li>Language assessment</li><li>Background, reference</li></ul>Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.Future Opportunities:Applying for this posting will give you the opportunity to be placed on the eligible list for future positions as they become available. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, on call and limited duration assignments.Salary / Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.Inclement Weather and Disasters - Serving the Public, Even During Disasters:&nbsp;Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.ADDITIONAL INFORMATION:Type of Position: This position is eligible for overtime.Type:RepresentedFLSA: Non-ExemptLocation: 33 NW Broadway #380, Portland, OR 97209Schedule:Monday - Friday 8am - 5pm Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Christopher BoganEmail:<a href="mailto:christopher.bogan@multco.us" target="_blank">christopher.bogan@multco.us</a>Phone:+1 (971) 4389901Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6319 - Dentist

Dentist - Represented 0.75 FTE

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$73,100.00-$100,500.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. &nbsp; Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.&nbsp;The purpose of the Architecture and Design Specification Representative role is to provide technical assistance and influence design professionals of all types (i.e. roof consultants, architects, engineers) to use Johns Manville's Roofing Solutions. The Architecture and Design Specification Representative will be responsible for interacting with design professionals to provide technical assistance regarding roofing solutions, providing design professionals with education to promote Johns Manville's technical expertise, and strategically target specifying design firms to rewrite master specifications to position Johns Manville in the specifications.&nbsp; The Architecture and Design Specification Representative will also be responsible for providing market data analysis to better understand Johns Manville’s position within the specification community, and develop project leads for our sales team and roofing contractors.This position is based out of Denver, CO but we do have a flexible work arrangement which, by way of example, an employee's work week may include both some days at the employee's assigned company work location and some workdays performed remotely from the employee's home. The schedule of remote work will be based on business and work needs as determined by management. Currently, this position requires work at the JM World Headquarters in Denver, CO and is not fully remote.Your Day-to-Day:<ul><li>Provide project technical assistance to both external and internal customer bases via front end project assistance and reactive activities:<ul><li>Specification review</li><li>Specification writing</li><li>Technical review</li><li>System selection review and Johns Manville alignment</li><li>Product substitution requests during bidding</li></ul></li><li>Analyze project specifications to qualify project opportunities in target markets and develop project leads for our approved contractors</li><li>Utilization of CRM to manage activities, project opportunities and customer leads</li><li>Analyze Johns Manville’s specification position within a given market and work closely with Regional Sales, Preferred Accounts, and Product Management to develop corresponding specification strategy to increase project opportunities</li><li>Participation and continued education within the design professional and commercial roofing industry to grow skillset and to ensure that Johns Manville technical documents and educational resources remain relevant to these communities</li><li>Partner with internal teams (sales, product management, marketing, etc.) to provide voice of customer and market data analysis, ensuring that our tools and resources remain current&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>May be required to perform related duties as required</li></ul>What You Bring to the Team:<ul><li>Bachelor’s degree in engineering, architecture, or construction management preferred or three years of professional experience in engineering or architectural fundamentals</li><li>Roofing product and installation technical knowledge (preferred)</li><li>Experience with public speaking and formal presentation skills</li><li>Knowledge of the construction industry and construction process (CDT Certification preferred)</li><li>Ability to read and edit construction documents</li><li>Ability to evaluate Johns Manville and competitor product lines including physical properties and characteristics</li><li>Ability to understand customer needs and develop custom solutions for unique roofing situations</li><li>Solid interpersonal, verbal, and written communication skills</li><li>Proficient in Microsoft Word, Excel, PowerPoint, Outlook</li><li>Minimum to medium travel possible (10-20%)</li><li>Primary work environment is typical of an office.&nbsp; Work environment in the field when travelling may be at a customer’s facility or job site; may be exposed to environmental conditions of cold, heat, high noise levels, moving mechanical parts, heights, dust/mist/gas/fumes, extensive walking or climbing, etc.</li><li>May be required to lift, carry, push or pull up to and including 25 pounds</li></ul>Incumbent must be physically able to perform essential job functions.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Please Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.&nbsp;Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&amp;I council is composed of employees from locations across North American &amp; Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&amp;I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity &amp; inclusion initiatives on JM’s Career page.Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville

Architecture and Design Specification Representative

Title: Payroll Associate
Employee Classification:&nbsp;Clerical &amp; Secretarial
Institution:&nbsp;System Office
Department: Service Center - Human Resources &amp; Payroll
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Service Center at the Tennessee Board of Regents (TBR) supports the System Office and Technical Colleges of Applied Technology (TCATs) within the following functional areas: Human Resources, Payroll, Finance, Procurement &amp; Payment Services, and Student. The Associate, Payroll is responsible for ensuring all payroll compensation is provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, Federal, and State regulations, policies, and guidelines. The Associate, Payroll executes and audits complex payroll transactions utilizing sophisticated technology in support of providing professional services. The Associate, Payroll works closely with the TCATs and the System Office and is expected to provide a high level of customer service to all institutions served. This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee's expense.
Job Duties
<ul>
<li>45% - • Prepares and maintains payroll database as needed to support payroll administration, including data entry and running payroll processes • Enters or applies employment and payroll changes to employee records • Monitors submissions and manages adjustments for electronic employee timesheets • Ensures accurate and timely processing of monthly payroll for all employees, including related calculations and processing for insurance premiums, garnishments, deductions, and benefits • Processes wage verifications • Processes unemployment claims, overtime and compensation time requests, and leave transfers and payouts • Enters and maintains accurate employee information in the state benefit system and reconcile monthly premiums paid • Operates the payroll account and maintains payroll entries on general ledger • Processes journal entries for bank transfers and tax deposits • Balances Edison Collections and Applied Reports for payroll deductions • Monitors and assists with monthly remittance and reconciliation of all payroll general ledger accounts - (Essential)</li>
<li>25% - Customer Service • Communicates to employees and administration regarding payroll related issues including taxes, policies, procedures, and leave reporting • Fields employee questions and researches payroll processing concerns • Works cooperatively and effectively with other departments • Provides consultative services to institutions based on functional area expertise in support of payroll related best practice implementation • Makes recommendations for changes in processing, as needed - (Essential)</li>
<li>10% - Taxes • Ensures timely and accurate reporting of all payroll taxes • Researches laws and regulations regarding taxes and payroll withholding procedures • Ensures accurate monthly remittances for employee deductions and employer liability payments • Processes W-4 changes (e.g. tax status, exemptions) • Reconciles, prints, and distributes annual W-2’s • Submits payroll related tax data to IRS - (Essential)</li>
<li>10% - Reporting • Prepares institutional, Federal, State, and TBR required reporting, as well as ad hoc reports - (Essential)</li>
<li>5% - Auditing • Effectively implements federal and state regulations • Assists in auditing unemployment claims • Provides data and explanations for Federal, State, and internal auditors - (Essential)</li>
<li>5% - Other Duties • Performs additional duties as assigned - (Marginal)</li>
</ul>
Minimum Qualifications
• Bachelor’s degree and a minimum of 2 years of related professional work experience OR a high school degree/GED and a minimum of 5 years of related professional work experience OR a comparable combination of education and experience • Experience or training in Windows operating system and Microsoft applications 
Preferred Qualifications
• Experience working in payroll in a college, university, or state government setting • Experience within a shared services operating environment • Experience with Banner or similar ERP system • Experience with Edison 
Knowledge, Skills, and Abilities
• Knowledge of payroll terminology, practices, and basic accounting theory and practice • Ability to perform payroll related calculations • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Strong interpersonal skills • Ability to communicate effectively, both in writing and orally • Ability to understand customer needs and provide quality service • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information 
Physical Demands / Working Conditions

Motlow State Community College


      Payroll Associate
    

Description:
OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI276781027

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