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ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTIONThis is an onsite role for a lease-up in Rochester, MN.<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.&nbsp;</li><li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.&nbsp;</li><li>Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;&nbsp;&nbsp;</li><li>Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.&nbsp;</li><li>Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.&nbsp;</li><li>Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.&nbsp;</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;&nbsp; Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.&nbsp;</li><li>Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.&nbsp;&nbsp;</li><li>&nbsp;Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.</li></ul>#LI-DM1The salary range for this position is $80,000 - $90,000Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar

Community Manager - Rosewater

Salary Range:&nbsp;&nbsp;$47,840.00&nbsp;(Min.) -&nbsp;$57,062.00&nbsp;(Mid.) -&nbsp;$68,474.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff (under a collaborative partnership agreement), community based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community to physical and health education programs, classes and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs. Follows workflows to refer members to receive services across L.A. Care departments that support a member's health care journey to promote positive health care outcomes. Helps connect members and community participants in understanding health care access issues, identifies resource needs based on social drivers resulting from member inquiries and health assessments, and refers to the appropriate source for subject matter assistance. Provides ongoing member assistance and follow-up in select cases. Works in partnership with L.A. Care health plan departments to provide customer service, social services support, care management, health education resources, behavioral health, member engagement marketing and communication, relies on line of business product knowledge and business insight. The CRCs serve anyone in the community in which they are located; and therefore, this role will provide support on referral processes to connect non-member cases to the appropriate external resources and collaborate with key stakeholders across L.A. Care in support of positive outcomes for members.Supports the planning and development, implementation, and analysis of CRC services, programming, and vendor management. This role may support special projects following directions and instructions from a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. <h4>Duties</h4>Day-to-Day Representation: (25%) Supports the coordination of member-centric customer service to respond and resolve inquiries and questions and bridges members to appropriate resources. &nbsp;Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, resources and support available at L.A. Care and partner health plan benefits, CRC resources to meet the member/visitor needs. Collaborates with team members to create resource guides and reference materials. &nbsp;Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to the appropriate services, programs, or resources. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services. &nbsp;Participates in day-to-day work operations including opening and closing of the CRC, ordering and maintaining of office supplies, and inventory. Supports CRC vendors which deliver facility maintenance. Coordinates, maintains, and schedules CRC calendar and conference rooms, including management of appointments. Prepares conference/training rooms and assists with support services, as needed. Answers incoming calls in a timely and professional manner. &nbsp;High-Touch Customer Focus: (25%)&nbsp; Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. Implements child development activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Cross-Collaboration: (20%) Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Provides information to other L.A. Care departments on services and activities that resonate with and engage members of the CRC community based on hands-on experience at the Center.Outreach and Engagement: (15%)Supports and nurtures relationships with key internal and external stakeholders; and, is an ambassador to promote CRC partnership brand recognition. &nbsp;Establishes relationships with key community stakeholders, informs management on community needs, and enters data to inform an integrated approach to outreach activities and targeted member engagement. &nbsp;Supports planning, development, implementation, and analysis, of member and community engagement activities to increase member traffic at the supports outreach and engagement activities to attract new L.A. Care and partner health plan members into the CRC to participate in services and programs. Provides feedback to bridge members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Supports communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC.<h4>Duties Continued</h4>Implementing Strategic Initiatives: (15%) Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, key milestones, timelines, and specific tasks that &nbsp;must be completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe. Supports in monitoring risks and provides recommendations for management to implement mitigation plans to keep initiatives on-track. &nbsp;Collaborates in the maintenance of consistent documentation of project deliverables, tracks and reports project status. &nbsp;&nbsp;Performs other duties as assigned. (10%)<h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required: At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Experience with data entry and reporting processes.&nbsp;Preferred: Previous experience in child development activities. &nbsp;<h4>Skills</h4>Required: Ability to communicate verbally and in writing.Organizational skills.Detail-oriented, collaborative and enthusiastic team player.&nbsp;Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.Ability to troubleshoot problem areas and support effective alternative solutions and provide optimal customer service for internal and external customers.Action oriented attitude to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.Ability to work independently or as part of a diverse team while applying business-insight as well as empathy towards members.Initiative to act on anticipated business needs in the operational and customer service areas. Ability to adapt quickly to a fast-changing environment.Knowledge of MS Office including Outlook, Word, Excel, and PowerPointExcellent customer service skills.Interpersonal skills, ability to read non-verbal cues and apply situational adaptability skills.Ability to make sound decisions with incomplete information.Preferred: Experience with the Salesforce Customer Relationship Management (CRM) platformKnowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required:Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Paid Sick Leave</li></ul> Job Segment: Behavioral Health, Relationship Manager, Public Health, Data Entry, Social Services, Healthcare, Customer Service, Administrative, Service

L.A. Care Health Plan

Community Resource Center Specialist II (Temporary)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCS. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.This Analyst role would be based in New York and would be focused on driving Sentinel Analytics for Lifestyle gaming across channel / products. The incumbent will be responsible for driving innovative analytical solutions and strategies that helps in gaming prevention thereby driving profitable offer efficiency for the commercial business. S/he will be challenged with designing and creating world class marketing analytics by leveraging machine learning and advanced methodologies.A very important focus for the role shall be quantitatively determining the value, deriving insights, and then assuring the insights are leveraged to create positive impact that cause a meaningful difference to the business.How will you make an impact in this role?Minimum Qualifications:<ul><li>Bachelor’s degree in quantitative field (e.g. Finance, Engineering, Physics, Mathematics and Economics)</li><li>Understanding of experimental test vs control and read statistical reports&nbsp;&nbsp;</li><li>Strong analytical skills: Applying analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions. Drive insights and recommendations through analytical solutions</li><li>Good People Management skills and Team player: Able to collaborate with partners and team members to define key business objectives, and to align on solutions that drive actionable items</li><li>Knowledge of Hive, Python, PySpark, SQL enabling for data manipulation and statistical modeling/data-mining techniques</li></ul>Preferred Qualifications:<ul><li>Master’s degree in quantitative field (e.g. Finance, Engineering, Physics, Mathematics and Economics)</li><li>A quantitative background with experience in Analytics is preferred</li><li>Work experience in relevant Industry &amp; Domain is a plus&nbsp;</li><li>Strong knowledge of statistics preferred.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

American Express

Analyst - Data Analytics

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.&nbsp;</li><li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.&nbsp;</li><li>Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;&nbsp;&nbsp;</li><li>Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.&nbsp;</li><li>Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.&nbsp;</li><li>Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.&nbsp;</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;&nbsp; Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.&nbsp;</li><li>Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.&nbsp;&nbsp;</li><li>&nbsp;Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.</li></ul>#LI-TF1The annual salary for this position is $75,000 - $85,000.Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Manager - Arcadia at Carolina Forest

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.&nbsp;</li><li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.&nbsp;</li><li>Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;&nbsp;&nbsp;</li><li>Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.&nbsp;</li><li>Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.&nbsp;</li><li>Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations.&nbsp;</li><li>Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.&nbsp;</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;&nbsp; Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Community Manager – Student Living</li><li>Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.&nbsp;&nbsp;</li><li>Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.&nbsp;</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.&nbsp;&nbsp;</li><li>Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.&nbsp; </li></ul>Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Manager -  Union Chapel Hill (Student Living)

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.&nbsp;</li><li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.&nbsp;</li><li>Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;&nbsp;&nbsp;</li><li>Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.&nbsp;</li><li>Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.&nbsp;</li><li>Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations.&nbsp;</li><li>Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.&nbsp;</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;&nbsp; Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.&nbsp;&nbsp;</li><li>Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.&nbsp;</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.&nbsp;&nbsp;</li><li>Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.&nbsp; </li></ul>#LI-AG1Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Manager - Haven at M (Student Living)

SUMMARY:&nbsp;&nbsp; The Education Clinical Coordinator (ECC) for the Physician Assistant Program is responsible for securing, cultivating, and managing clinical educational sites to ensure optimal clinical experiences for students. This hybrid position requires the incumbent to work both on campus and in the field, conducting regular visits with preceptors and health system administrators to strengthen relationships and enhance communication between hospitals and the university. The ECC will bridge the gap between clinical sites and the university, facilitating smooth operations and ensuring the program's high standards are maintained.In addition to these core responsibilities, the ECC plays a pivotal role in providing professional development opportunities for students, addressing student concerns while they are working in clinical sites, and evaluating clinical sites to ensure they meet the educational needs of the program and students. The ECC will work closely with program leadership to integrate clinical education principles into the curriculum and provide ongoing assistance regarding clinical contracts, preceptor agreements, and student placements. The role also involves proactive problem-solving for student clinical shift dilemmas and assisting with the investigation of clinical student issues that require academic actions in accordance with South University policies and procedures.KEY JOB ELEMENTS:<ul><li>Secure and cultivate clinical education sites for the Physician Assistant Program.</li><li>Independentlyinitiateclinicaldepartmentactivities, including student placement in clinical rotations to ensure students meet standards for the program with adequate rotation slots throughout the clinical year.</li><li>Serve as the primary liaison between clinical sites and the university to facilitate effective communication and collaboration between hospital administrators, preceptors, and university faculty.</li><li>Conduct regular site visits to preceptors and health system administrators to maintain and improve relationships.</li><li>Guide students effectively through the process and procedure for document submission to include credentialing requirements, background checks/urine drug screens and immunizations, prior to and during clinical rotations.</li><li>Provide advisement and proactive problem-solving for students regarding clinical scheduling and clinical shift dilemmas.</li><li>Ensure clinical sites provide a high-quality learning environment for students with proper documentation and data collection. </li><li>Coordinate the ongoing maintenance of the clinical curriculum in the relevant digital system including auditing affiliation agreements, student-required logging/submissions, and preceptor files with the currency of licensure. </li><li>Assist in the development and revision of the program’s promotional materials including but not limited to print materials, website, and other marketing materials.</li><li>Organize quarterly registration process and monitor attendance for all current students in the program. </li><li>Maintain documentation to coordinate outside lecturer/preceptor payments, purchase orders, check requests, and vendor requests.</li><li>Complete verification of graduation forms for credentialing services and aid alumni in obtaining required documentation for licensure.</li><li>Assist in planning program activities such as admissions interviews, orientation, graduation, CPR certification courses, alumni events.</li><li>Complete other duties as assigned.</li></ul>JOB REQUIREMENTS: (Knowledge, Skills and Abilities):&nbsp; Knowledge:&nbsp; <ul><li>Bachelor’s degree required with a preference for a Master’s degree in Healthcare Administration, Management or related field.</li><li>Clinical healthcare system experience or clinical administrative experience preferred.</li><li>Experience with computerized administrative systems. Proficient with the use standard office applications on personal computers.</li><li>Ability to read, understand, interpret and implement accreditation criteria and state agency regulations.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to effectively present information to faculty, academic and campus leaders, hospital administrators, corporate leaders, and public groups. </li><li>Accreditation (federal, state, regional), and/or programmatic experience preferred.</li><li>Knowledgeof planning and scheduling techniques.</li><li>Experience with hospital credentialing processes preferred.</li></ul>Skills:&nbsp; <ul><li>Excellent written and verbal communication skills.</li><li>Strong interpersonal skills with both the university and external clinical population. </li><li>Superior organizational and problem resolution skills.</li><li>Strong basic computer software (MS Office) skills.</li></ul>Abilities:&nbsp; <ul><li>Ability to interact effectively as a member of a team and work collaboratively with all departments.</li><li>Ability to listen to individuals (e.g., students, health system administrators, etc.) and to understand and respond positively to their requests.</li><li>Ability to work without close supervision and to set one’s own priorities and work schedule. </li><li>Ability to work both on campus and in the field, conducting regular visits with preceptors and health system administrators to strengthen relationships and enhance communication between hospitals and the university.</li></ul>&nbsp;WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsEducationLevelBachelor’s Degree

South University

Clinical Outreach Coordinator 

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY*** This role is onsite in Los Angeles, CA *** Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.&nbsp;</li><li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.&nbsp;</li><li>Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.&nbsp;&nbsp;&nbsp;</li><li>Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.&nbsp;</li><li>Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.&nbsp;</li><li>Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations.&nbsp;</li><li>Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.&nbsp;</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.&nbsp;&nbsp; Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Community Manager – Student Living</li><li>Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.&nbsp;&nbsp;</li><li>Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.&nbsp;</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.&nbsp;&nbsp;</li><li>Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.&nbsp; </li></ul>#LI-AG1The salary range for this position is $72,800 - $115,500Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Community Manager - Los Angeles, CA (Student Living)

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Resident Experience Manager works to deliver Leasing Objectives, by delivering an enhanced resident experience, in every aspect of the Direct Let and Third-party Resident Journey in order to achieve occupancy, retention and resident satisfaction goals. Collaborating with department Leads and their teams, you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being a part of.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Always acts as a role model by demonstrating the GS core values.</li><li>Monitors, proactively promotes, and encourages engagement with resident services, including via online platforms, and resident activities, both planned and informal events.</li><li>Contributes to the development and improvement of policies and procedures.</li><li>Create, establish, and embed a Complaints Management Process that evaluates different levels of dissatisfaction and "manages" adequate resolution and compensation (if required).</li><li>Standardise the Customer Journey and develop "key touch points" along the leasing and resident journey).</li><li>Drive NPS response through key campaigns (post check in and overall satisfaction).</li><li>Establish and deploy Customer Satisfaction experience strategies in line with Company expectation (measured through NPS rating).</li><li>Work with Facilities Manager to drive resident satisfaction on maintenance request resolution and efficiency and quality of service delivered, including comms.</li><li>Organise &amp; manage events around company’s key themes, focusing on resident demographics, engaging residents through event attendance and satisfaction.</li><li>Working with and engaging with FOH Team to execute events and key initiatives throughout leasing cycle.</li><li>Lead renewal and referral campaigns to deliver Company targets, including resident retention rates.</li><li>Work closely with CRM to enhance leasing opportunities, i.e.: Agency bookings, third party leasing, short lets and summer leasing opportunities.</li><li>Engage with University partners to support leasing performance throughout lease up cycle. This is inclusive of attending Student/University fairs to represent the Chapter brand.</li><li>Organise and host property open days/fairs, including tours and visits at site, engaging with local / key University partners.</li><li>Work to build and strengthen relationships with key feeder partners, i.e.: INTO Uni</li><li>Engage with 3rd party booking leads and act main point of contact between both parties.</li><li>Participates where required in an on-call roster to provide out of hours emergency support for the Community.</li><li>Assist management team to train, coach and develop team on Customer Service &amp; key touch points for resident experience (Lease to Release journey).</li><li>Monitors, proactively promotes, and encourages a strategy that places Resident welfare at the forefront of Resident Satisfaction Strategies.</li><li>Lead, manage and support Student Ambassador program alongside key stakeholders.</li></ul>Role Scope<ul><li>Property: Chapter Spitalfields</li><li>Capacity: 1113 Student Beds, 11 Residential PRS Units, 6 Retail Tenants</li><li>Turnover: c. £27.1 Million</li><li>Team: combined: c. 25 Team Members (directly &amp; 3rd party employed)</li><li>Resident Amenities: 24/7 staffing, Cinema &amp; Karaoke rooms, multi-use auditorium, extensive lobby &amp; lounge area, 24 hour gym &amp; exercise room, private study rooms, dedicated study area, balcony &amp; courtyard external spaces, games room, coffee shop and sky bar.</li></ul>Key Relationships<ul><li>Community Management and Community Teams.</li><li>Corporate Support Teams including Procurement, Finance, Systems &amp; Capital Projects.</li><li>Sales, Marketing (including web management team), Regional Operations Managers, Investors &amp; Portfolio Management Team.</li><li>Groups and 3rd party agent (leasing) stakeholders.</li><li>Client Relationship Manager &amp; Operations Standards Manager</li><li>3rd Party Partners: Housekeeping, Security, contractors (refurbishment works etc)</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property operations systems. Training will however, be provided.</li></ul>Experience &amp; SkillsEssential <ul><li>Excellent customer service skills and significant experience in a similar role in a world-class accommodation/hospitality/leisure or reservations/membership environment.</li><li>Demonstrable experience in running social media channels and handling customer queries and complaints.</li><li>Demonstrable sales and marketing event delivery .</li><li>Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Fluent English verbal and written communication skills.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Resident Experience Manager

PRIMARY PURPOSEProvide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers. Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships; assess customer needs and effectively sell appropriate bank products and services. &nbsp;Other responsibilities include the accurate processing of routine financial transactions for banking customers, preparing and maintaining various reports, records and files while ensuring operational integrity. &nbsp; &nbsp;STARTING SALARY: $22.00 hourly | $42,900 annuallySCHEDULE: Full-time; Monday - Saturday, varying; 37.5-hour work weekEDUCATION &amp; EXPERIENCE<ul><li>High School Diploma or equivalent.</li><li>2-3 years experience in a direct customer service capacity, preferably in a banking environment.</li><li>Prior experience in sales capacity preferred.</li><li>Prior teller experience preferred.</li></ul>ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.</li><li>Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.</li><li>Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.</li><li>Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.&nbsp;</li><li>Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.</li><li>Ensure minimum proving differences and controllable losses. &nbsp;Escalate matters requiring further attention.</li><li>Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.&nbsp;</li><li>If currently registered with NMLS# assist prospective borrowers if; act as main point of contact for customers with the completion of loan applications and closing loans. &nbsp;</li><li>Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.</li><li>Prove daily journal transactions.&nbsp;</li><li>Initiate and confirm wire transfers within policy guidelines.</li><li>Reconcile ATM daily and assure proper equipment operation.</li><li>Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.</li><li>Available to travel within the branch network as needed to ensure adequate branch coverage.</li><li>Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.</li><li>Daily use of Cash Recycler to include maintenance as needed and proof as designated.&nbsp;</li><li>Other duties assigned by Retail Bank management.</li></ul>JOB REQUIREMENTS<ul><li>Exceptional inter-personal and customer service skills.</li><li>Excellent communication skills – verbal, written, listening.</li><li>Strong basic math skills.</li><li>Working knowledge of banking software and/or ability to be trained and quickly learn.</li><li>Working knowledge of bank products and services and/or ability to be trained and quickly learn.</li></ul>TOTAL REWARDS<ul><li>Benefits:&nbsp;medical, dental, vision, life insurance, 401K, PTO &amp; FSA.</li><li>Compensation: marketing competitive salaries and annual merit increase and bonus program.</li><li>Perks: 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, &amp; professional development opportunities</li><li>Differentiators: Tuition Reimbursement, Student Loan Repayment, Calm app, &amp; pet benefits&nbsp;</li></ul><h3>WORKING CONDITIONS/PHYSICAL REQUIREMENTS &nbsp;</h3>Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers. Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time. &nbsp;Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities. &nbsp; PI279611996

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