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Title: Office Coordinator - Health Professions
Salary: 41,730.00 
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;Hybrid
FLSA Status: Non-Exempt
College: Gateway Community &amp; Technical College
Campus Location: Gateway Edgewood Campus
Department: Health Professions
Total Rewards
Gateway Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
Provide a variety of complex administrative support, compliance, confidential, and office coordination to the nursing department. In addition, provides high‐level administrative support for the Health Professions Division, while providing recruitment aimed at supporting division goals




Job Duties:
<ul>
<li>Serves as departmental office coordinator by supporting Nursing faculty and department/division leadership with department operations. </li>
<li>Collects, analyzes and prepares complex confidential statistical data and prepares reports. </li>
<li>Plans meetings including logistics, secures resources and takes detailed minutes as needed. </li>
<li>Responds to confidential inquiries on behalf of the department. </li>
<li>Manages administrative functions on behalf of the administrator. </li>
<li>Manages departmental calendar to ensure schedule is aligned with upcoming deadlines and/or priorities. </li>
<li>Alerts and briefs manager on emerging issues, initiatives, and projects, and provides status reports on an ad hoc basis. </li>
<li>Initiates and coordinates departmental events. </li>
<li>Coordination of student orientation, training, and student events. </li>
<li>Responds to issues and concerns that affect the department and division. </li>
<li>Able to independently solve problems as issues arise. 
</li>
<li>Assists with high-level, confidential materials related to the department/division. </li>
<li>Assist Nursing Director with compliance regarding Kentucky Board of Nursing regulations and policies and Accreditation Commission for Education in Nursing. </li>
<li>Manages with coordination from Program Coordinators all compliance documentation for work-based learning experiences and initiates memorandum of agreements with work- based learning facilities for various academic programs. 
</li>
<li>Assist Pre-Nursing Enrollment Specialist in preparing correspondence and marketing for the nursing admission process. </li>
<li>Manages records of admission committee results. </li>
<li>Serves as support and point-of-contract for Nursing Transfer students. </li>
<li>Maintains the applications for the Pre-Nursing Selective Admission process. 
</li>
<li>In collaboration, provides outreach to ATCS, high schools, middle schools, community agencies, and employers to assist in recruiting students to the college. </li>
<li>Attends college fairs, health fairs, etc. for student recruitment purposes. </li>
<li>Assist with campus tours for the division. </li>
<li>Other duties as assigned.</li>
</ul>




Minimum Qualifications:
<ul>
<li>Associate's degree or equivalent and 3-4 years of relevant experience 
</li>
<li>Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments. 
</li>
<li>Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds. 
</li>
<li>Excellent verbal and written communication skills. 
</li>
<li>Proven ability to manage multiple priorities effectively and meet tight deadlines. 
</li>
<li>Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word). &nbsp;</li>
</ul>




Preferred Qualifications:
<ul>
<li>Bachelor's degree or equivalent and 5-7 years of relevant experience 
</li>
<li>Previous experience in a community college setting 
</li>
</ul>



&nbsp;



Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Kentucky Community and Technical College System


      Office Coordinator - Health Professions (Admin Asst III)
    

CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Consumer Lending Credit Officer III is responsible for the credit granting process and overseeing underwriting, decisioning, and portfolio management of the consumer segments. The Consumer Lending Credit Officer III partners with the AVP, Credit Administration to design products and set underwriting policies and guidelines for the line of business that is consistent, closely followed and without favoritism or discrimination. This role will lead and act as a mentor to junior Consumer Lending CreditOfficers. NORMAL DAY-TO-DAY WORK<ol><li>Ensures that each approved application meets the Credit Union’s lending standards. Approves loans within their pre-determined lending authority and makes recommendations to the lending manager on applications outside of their authority.</li><li>Underwrites both real estate and non-real estate consumer loan applications while meeting and exceeding individual and team goals.</li><li>Works with a third-party mortgage vendor; receives and reviews loan files for sufficient documentation to make an informed loan decision based on the product description and standard underwriting guidelines.</li><li>Utilizes expertise in reviewing self-employed loan applicants for income analysis for all organization loan types. Evaluate all information for accuracy and correct as necessary based on the loan decision. Collaborate with third-party vendor on loan exceptions, complex and non-complex loans.</li><li>Ensures due diligence is performed; verifying account information, credit worthiness and reviewing income/employment information, determining collateral value to ensure borrower’s ability and willingness to repay. Requests and properly documents additional information as needed. Ensures proper adverse actions are used when declining applicants. Clears and documents if a policy, procedure, or guideline exception is made stating they type of exception and any compensating factors to support the decision.</li><li>Provides a consultative underwriting experience with the member. Ensures proper review of credit, identifies credit restructuring opportunities, cross-sells opportunities or provides direction on improving the financial outlook of the member.</li><li>Manages and monitors pipeline of deals in all underwriting stages by keeping member/staff informed of loan status throughout the process as necessary.</li><li>Assists in monitoring the quality and performance of existing portfolios by product and risk grading level. Continuously reviews credit underwriting reports for negative trends.</li><li>Conducts quality control reviews of declined loans, and internal and external audits. Works with Compliance, and third-party vendor to address any findings.</li><li>Partners with the AVP, Credit Administration to set appropriate product and underwriting guidelines as well as recommend changes in the consumer credit policies to Sr. Management based on portfolio performance reviews and market and economic changes.</li><li>Remains knowledgeable of State and Federal lending regulations, NCUA and credit union policies and procedures. Demonstrates a commitment to fair lending practices and ensures compliance with all applicable laws and regulations concerning consumer lending.</li><li>Assists in testing credit underwriting system updates, audit preparations, and mentors and leads junior Consumer Lending Credit Officers.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 to 9 years of experience in consumer and/or mortgage underwriting.</li><li>Should have a good understanding of accounting principles, business financial statements and tax returns.</li><li>Demonstrated knowledge in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>Knowledgeable in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>General understanding of Consumer Loan Origination Systems.</li><li>Experience with credit procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in Finance, Accounting, Economics, Business or related field.</li><li>Experience in a centralized underwriting environment and the use of scorecards/risk-grading/risk-based pricing for credit decisioning.</li><li>Prefer a minimum of 1 – 3 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions.</li><li>Experience in mortgage underwriting</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI277820598

Local Government Federal Credit Union

Consumer Lending Credit Officer I

ROA Compensation range is $44,000-$54,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests. &nbsp;What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready:&nbsp; Come prepared, stay sharp, and start strong.<ul><li>Oversee and maintain all back-office procedures and administrative systems</li><li>Track and manage marketing collateral, office supplies, and uniform inventory</li><li>Manage gratuity systems and daily cash reconciliation</li><li>Prepare and process invoices using the Crunchtime system</li><li>Maintain daily Wine Club Membership data entry and support reservation system</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Handle booking and execution of all private events</li><li>Process vacation requests and payroll-related matters</li><li>Support Team Members with policy, payroll, and benefits questions</li><li>Assist with screening applications and processing employment paperwork</li><li>Maintain back-office organization, cleanliness, and security</li><li>Track health and safety certifications and ensure required postings are up to date</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures</li><li>Train and support the Office Assistant to act as a weekend/vacation backup</li><li>Attend meetings and provide updates on administrative and event-related matters</li><li>Coordinate with kitchen and management teams to ensure event timelines are met</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Answer phone calls and assist Guests with professionalism and care</li><li>Conduct post-event follow-ups to ensure Guest satisfaction</li><li>Retrieve and verify custom event décor and amenities to meet Guest expectations</li><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Coordinate monthly Wine Club events and private dining experiences</li><li>Maintain banquet materials and supplies to ensure flawless event execution</li><li>Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite</li><li>Celebrate milestones and support a culture of hospitality and excellence</li></ul>What You Will Bring<ul><li>Must represent Cooper’s Hawk values</li><li>Six months of supervisory experience</li><li>Cash handling experience</li><li>One year of event planning experience required</li><li>Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision</li><li>Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers</li><li>Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail</li><li>Is team-focused, has a commitment to creating Community with team members and guests</li><li>Enjoys working with people and enthusiastic about corporate and social event management</li><li>Has excellent analytical and problem-solving skills</li><li>Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English</li><li>Demonstrates financial and business acumen and strong intrapersonal skills</li><li>Is proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to work up to 40 hours per week in a variety of shifts&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Restaurant Office Administrator
  

Description:
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Consumer Loan Officer is a centralized role responsible for guiding members through the consumer lending process with a consultative and relationship-based approach. This position is a key part of the credit union’s centralized lending strategy and focuses on managing primarily digital loan applications, with some referrals from physical branches. The Consumer Loan Officer is responsible for reviewing applications prior to underwriting, contacting members to confirm loan purpose and structure, ensuring stipulations are gathered post-approval, and providing follow-up on both approvals and denials. This role plays a critical part in helping members navigate their borrowing journey, aligning their needs with the right loan product, and ensuring clarity and completeness at every step. NORMAL DAY-TO-DAY WORK<ol><li>Review assigned digital and branch-submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.</li><li>Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.</li><li>Work collaboratively with Consumer Underwriting to ensure applications are accurate and complete, and proactively gather missing information or documents needed for decisioning. Support fulfillment and underwriting partners by submitting well-prepared, accurate, and complete applications. Proactively follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.</li><li>Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.</li><li>Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately. Adhere to all regulatory and internal policies when collecting, documenting, or communicating with members.</li><li>Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.</li><li>Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.</li><li>Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.</li><li>Contribute to process improvement initiatives by identifying trends, bottlenecks, or opportunities for better member communication.&nbsp;</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>1 – 3 years of experience in consumer lending or member service roles involving lending conversations.</li><li>Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.</li><li>Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.</li><li>Familiarity with credit reports, DTI calculations, and basic underwriting principles.</li><li>Ability to use loan origination systems and CRM tools to document member contact and update application status.</li><li>High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast-paced, centralized environment.</li><li>Member-focused mindset with a consultative, empathetic approach to lending.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Bilingual (Spanish) is a plus.</li><li>Familiarity with digital member interactions, including secure messaging platforms or digital follow-up tools.</li><li>Ability to analyze credit reports and make basic recommendations on loan alternatives.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI277795743

Consumer Loan Officer

Title: AVP/ Chief Information Technology Officer (Manager IV, Admin Leadership)
Salary Range: $7,765- $10,095
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5 per week
Work Location:&nbsp;On-Site
FLSA Status: Exempt
College: Bluegrass Community &amp; Technical College
Campus Location: Bluegrass C&amp;TC - Newtown Pike Campus
Department: Information and Technology
Total Rewards
Bluegrass Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
The Associate Vice President and Chief Information Technology Officer (AVP/CIO) provides strategic leadership, vision, and operational oversight for all information technology systems and services at Bluegrass Community and Technical College. This position ensures that IT initiatives align with the college’s mission. The AVP/CIO leads the planning, development, implementation, and support of college-wide technology infrastructure, cybersecurity, enterprise systems, academic and administrative computing, and instructional technologies.




Job Duties:
<ul>
<li>Develop and execute a comprehensive IT strategy aligned with institutional goals and the college’s strategic plan. 
</li>
<li>Provide visionary and strategic leadership to the Information Technology Services (ITS) department, including network infrastructure, enterprise applications, cybersecurity, help desk, and instructional technology support. 
</li>
<li>Collaborate with college leadership to evaluate technology needs and recommend cost-effective, scalable, and innovative solutions. 
</li>
<li>Oversee IT governance processes to ensure transparent decision-making and prioritization of technology initiatives. 
</li>
<li>Ensure compliance with all applicable federal, state, and local regulations, including data security and privacy standards (e.g., FERPA, HIPAA, GLBA). 
</li>
<li>Direct the planning and implementation of enterprise systems and ensure their integration across departments. 
</li>
<li>Provide leadership in the development and enforcement of IT policies, standards, and procedures. 
</li>
<li>Manage the IT budget, including capital planning, procurement, and resource allocation. 
</li>
<li>Lead business continuity planning and disaster recovery strategies for critical technology systems. 
</li>
<li>Foster a culture of innovation, customer service, collaboration, continuous improvement, and accountability within the IT organization. 
</li>
<li>Serve as the primary liaison to internal stakeholders, KCTCS, and external technology vendors and partners. 
</li>
<li>Stay abreast of emerging technologies and higher education IT trends to inform strategic decisions. 
</li>
<li>Other duties as assigned 
</li>
</ul>




Minimum Qualifications:
<ul>
<li>Bachelor’s degree in information technology, Computer Science, Business Administration(or related field), 3 years of supervisory experience, and 5 years of progressive IT Leadership experience. 
</li>
<li>Expertise in managing enterprise systems, IT infrastructure, and cybersecurity frameworks. 
</li>
<li>Skilled in strategic planning, budgeting, and change management. 
</li>
<li>Excellent communication, collaboration, and leadership skills. &nbsp;</li>
</ul>




Preferred Qualifications:
<ul>
<li>Master’s degree in information technology, Computer Science, Business Administration(or related field), 5 years of supervisory experience, and 7 years of progressive IT Leadership experience. 
</li>
<li>Experience with community college and/or other higher education systems and the unique technology needs of complex, multi-campus institutions. 
</li>
<li>Familiarity with KCTCS (if in Kentucky) or similar state systems. 
</li>
<li>Project management certification (e.g., PMP) or IT governance/architecture certification (e.g., TOGAF, ITIL). 
</li>
<li>Experience with artificial intelligence, cloud computing, hybrid learning environments, and data analytics platforms. 
</li>
</ul>




Additional Skills Requested:
Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      AVP/ Chief Information Technology Officer (Manager IV, Admin Leadership)
    

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Customer Engagement team is part of the Strategic Initiatives Division. The team works with agency CIOs and internally to assure that agencies are well supported by OTI and are best leveraging OTI services and support. The successful candidate will serve as an Agency Relations Manager, reporting to the Client Engagement Director. Responsibilities will include: -Provide client support to a portfolio of City agencies; -Function as single point of contact for agency CIOs for inquiries and escalations; -Meet with agency IT leadership on regular basis to discuss agency IT needs and review work-in-progress; -Manage OTI Tech Spend Review submissions: assure client agency submissions are adequately documented and detailed, facilitate with internal review teams, escalate delays as needed, and communicate with client agency. -Meet with agency business users on regular basis to understand business strategy and identify new opportunities for collaboration; -Maintain expertise on OTI services and products; offer advice and connect appropriate services to meet customer needs; -Support agency requests to OTI by summarizing and documenting requests, scheduling scoping conversations, keeping track of request status and engaging Directors as appropriate; -Perform special projects and initiatives as assigned. SHIFT: Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. LOCATION: Brooklyn, NY TO APPLY: * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs.nyc.gov" target="_blank">www.cityjobs.nyc.gov</a> and search for Job ID #735466 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL IT PROJECT SPECIALIST - 95710<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 4. Education and/or experience which is equivalent to "1", "2", or "3" above.<h4>Preferred Skills</h4> The successful candidate should possess the following: -5 years of relevant client relationship management experience for a government or an IT services organization -Proven experience or demonstrated proficiency in the following areas: building trusted partnerships communicating business needs and the basics of technical solutions with ease. -IT business process analysis information or requirements gathering and understanding and communicating on technology delivery and solutions -Excellent oral and written communication and presentation skills -Strong collaboration and team building capabilities -Ability to work independently, interacting with project managers and service delivery leads and experience working with executive management, -Demonstrated experience working with both technical and non-technical staff. -Experience and comfort with Microsoft Office programs as well as MS Teams, ServiceNow and project management software -Familiarity with current and emerging technology trends. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City Residency is not required for this position <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation (OTI)

Agency Relations Manager | City of New York Jobs

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are seeking a highly experienced and motivated Senior Director of Mainframe to lead our Mainframe teams in a fast-paced and dynamic environment in the Infrastructure Management Division under the City of New York Office of Technology and Innovation organization. The ideal candidate will have a proven track record of success in managing and optimizing Mainframe team for large-scale enterprise environments. They will also have a deep understanding of cloud technologies and the ability to leverage these technologies to deliver innovative and cost-effective solutions. Responsibilities will include: -Play a key role in driving the success of IM strategic initiatives within OTIs broader organizational goals, specifically for the Mainframe group. -Provide strong leadership to the Mainframe team, ensuring clear communication, goal setting, and performance management. -Ensure all projects are accurately tracked in the organizations system of record, maintaining up-to-date progress and adherence to committed timelines. -Conduct monthly reviews of Mainframe group assignments related to incidents and open requests, ensuring timely resolution. -Identify opportunities for process optimization and efficiency improvements, leading initiatives to implement enhancements within the Mainframe team. -Manage relationships with external vendors and service providers to ensure high-quality service delivery and compliance with contractual obligations. -Review and approve all Mainframe group procurements to ensure alignment with operational needs and budgetary constraints. -Assess and mitigate risks associated with Mainframe operations, including security vulnerabilities, compliance requirements, and technology dependencies. -Collaborate with internal stakeholders, including IT leadership and business units, to ensure Mainframe services meet their needs and strategic objectives. -Produce detailed and meaningful weekly reports on Mainframe group initiatives and project progress. -Stay informed on industry IT trends and recommend system and process improvements for the Mainframe group. -Develop performance metrics to measure team productivity and efficiency, driving continuous improvement. -Foster collaboration between engineering and operational teams to enhance Mainframe service delivery. -Monitor consultant and contractor performance, completing annual vendor rating reports to assess service quality. -Serve as the first responder to significant outages, actively participating in incident resolution and reporting to upper management. -Oversee Root Cause Analysis (RCA) sign-off for incidents and ensure permanent fixes are implemented. -Lead and oversee special projects and initiatives, including the Mainframe Disaster Recovery (DR) migration from the Sterling Forest Data Center, ensuring a seamless transition and continuity of critical services. -Oversee special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (<a href="http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml</a>) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: <a href="http://www.nyc.gov/html/dcas/html/work/work.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/work.shtml</a> * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs/jobs/search" target="_blank">www.cityjobs/jobs/search</a> and search for Job ID #735481 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. OTI participates in E-Verify TELECOMMUNICATION MANAGER - 82984<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.<h4>Preferred Skills</h4> The preferred candidate should possess the following: -5+ years of experience in IT management, with a focus on Mainframe team services delivery and vulnerability management. -Strong leadership and management skills, with the ability to effectively lead and motivate a team, delegate tasks, and resolve conflicts. -Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders and present information clearly and persuasively. -Strong analytical and problem-solving skills, with the ability to identify root causes of issues, develop solutions, and make informed decisions. -Ability to think strategically and develop long-term plans and goals for Mainframe operations, in alignment with organizational objectives. -Proven ability to collaborate effectively with cross-functional teams and build positive relationships with internal and external stakeholders. -Experience leading change initiatives and managing organizational transitions, with a focus on minimizing disruption and maximizing efficiency. -Experience with technologies such as z/OS/RACF/CICS/storage/hardware (z/16 and z/14, etc.) -Experience with IT service management (ITSM) tools and technologies, such as ServiceNow. -Experience with IT security best practices, such as NIST Cybersecurity Framework or ISO/IEC 27001. -Experience with IT system monitoring and performance analysis tools and technologies. -Experience with automation tools and technologies, such as Ansible, Terraform, or Chef is a plus. -Experience with hybrid cloud management platforms is a plus. <h4>55a Program</h4> This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Senior Director, Enterprise Mainframe Services | City of New York Jobs

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology, and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. About New York City Cyber Command OTI’s Office of Cyber Command is committed to protecting City systems that provide vital services to New Yorkers from cyber threats, and helping residents become safer in their digital lives. As the organization defending the largest municipality in the country, Cyber Command is charged with directing citywide incident response, setting citywide cybersecurity policies and standards and working with city agencies to strengthen their cyber defenses. Job Description Counter Threat Automation Developer within NYC Cyber Command perform many critical functions within the Threat Management discipline. Among these functions is providing the key verticals of the Threat Management team with technical support via the development and deployment of key tools and platforms that enable the teams to function effectively. This role is explicitly for a developer with experience in web application development as well as an understanding of cyber security and incident response. Responsibilities will include: -Design and implement security solutions across multiple platforms; -Integrate innovative and custom technology to improve data collection, detection, analysis, and monitoring efforts; -Create well documented and clearly articulated code, process and services documentation; -Assist during Incident Response by providing dynamic and rapid deployment of custom tooling and scripts; -Develop and deploy custom tools, and platforms utilized by the Threat Management team in their day to day activities; -Test and deploy programs and applications; -Troubleshoot, debug, maintain and improve existing software; -Compile and assess user feedback to improve software performance; -Observe user feedback to recommend improvements to existing software products; -Understanding REST and SOAP API usage and implementing solutions utilizing APIs from NYC3 utilized solutions; -Handle special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary support duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Only permanent employees in the title and those who took and passed the recent civil service exam are eligible to apply. * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs/jobs/search" target="_blank">www.cityjobs/jobs/search</a> and search for Job ID # 731863 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. OTI participates in E-Verify CYBER SECURITY ANALYST - 13633<h4>Minimum Qualifications</h4>1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or 2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or 3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.<h4>Preferred Skills</h4> The preferred candidate should possess the following: -Proficient in Python, with knowledge of web frameworks -Proficient in git version control and git life-cycle development -Excellent verbal and written communication skills are required -A basic understanding of Agile development model -Understanding of fundamental design principles behind scalable applications and experience implementing micro-service applications utilizing scalable solutions -Understanding of public cloud platforms and experience with utilizing platforms such as Azure, AWS or Google Cloud -Experience working in a security environment and/or supporting security teams from a technical standpoint <h4>55a Program</h4> This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Counter Threat Automation Developer | City of New York Jobs

Position Title: Program Officer Reports To:&nbsp;Vice President of Programs Location:&nbsp;Echo Park, Los Angeles; hybrid schedule (3 days/week in-office required) Time Commitment:&nbsp;Full-time Announcement Date:&nbsp;September 5, 2025 Applications Due:&nbsp;open until filled Compensation: $8,800- $9,600/month; commensurate with experience Position SummaryThe Levitt Foundation is seeking an experienced, high-performing Program Officer to oversee the Foundation’s growing national portfolio of Levitt Music Series grantees, comprised of nonprofits based in small towns to large cities across the country. This is an exciting opportunity to join a collaborative team environment, working across the organization with Foundation staff and closely with the Programs team to expand the reach of the Foundation’s grantmaking and deepen impact in communities. The Program Officer will work with grant applicants, new and existing grantees, conduct site visits throughout the country, manage each phase of grant cycles, and identify and develop resources to support the local efforts of grantees and advance programmatic goals and outcomes. The Program Officer will play a key role in identifying opportunities and developing strategies aligned with the Foundation’s values and mission to inform Levitt network initiatives and new grant programs. The ideal candidate will have an interest in traveling to communities across the country and strong interpersonal and analytical skills and program management experience, along with a passion for Levitt’s mission of supporting free, outdoor concerts as a means to create welcoming, vibrant public spaces and invigorate community life. Major Areas of Responsibilities&nbsp;<ul><li>Builds and maintains strong, authentic relationships with grant seekers and grantees</li><li>Identifies and builds relationships with a range of organizations to support outreach efforts to help attract diverse applicant pools from across the country and nonprofit sector</li><li>Manages each phase of the Levitt Music Series application period, including the review and award process</li><li>Provides guidance, technical assistance and support to grant seekers throughout the application process</li><li>Manages portfolio of Levitt Music Series grantees including tracking grant deliverables, disbursements, and reporting</li><li>Provides guidance and support to grantees, including technical assistance and regular communication, for impactful execution of funded programs&nbsp;</li><li>Performs site visits of current grantees to nurture relationships and discuss feedback and ideas regarding Levitt Foundation support</li><li>Identifies, develops and provides resources and learning opportunities for grantees to effectively support their Levitt Music Series and work in the field</li><li>Evaluates grant program measures and outcomes, identifies key findings, and provides recommendations to support program impact</li><li>Plays a role in the development, implementation, and management of new grant programs</li><li>Performs site visits of prospective grantees to learn about their communities and assess potential match for future Levitt Foundation funding</li><li>Co-creates and facilitates in-person and online Levitt training sessions for potential and existing grantees</li><li>Collaborates with cross-departmental teams to facilitate information sharing amongst the Levitt network</li><li>Plays a key role in the development and implementation of processes and systems to support efficiencies within the Programs department</li><li>Ensures program-related information and resources are current on the Levitt network's grants portal and information exchange platform</li><li>Remains abreast of evolving practices in the fields of philanthropy, creative placemaking, arts funding, and performing arts presenting</li><li>Represents the Levitt Foundation at events, conferences, and other related activities</li><li>Performs other duties as assigned</li></ul>Qualifications<ul><li>7-9 years of experience in effective grantmaking, program development, and/or project management</li><li>Outstanding interpersonal skills with ability to develop productive relationships with colleagues, potential applicants, grantees, partners, and stakeholders</li><li>Excellent project management skills with a strong ability to balance multiple, often competing, priorities, without loss of attention to detail</li><li>Innovative and critical thinker with strong analytical and problem-solving skills</li><li>Excellent writing skills with keen ability to communicate clearly&nbsp;</li><li>Working knowledge of creative placemaking and driving social impact through the arts; experience in the performing arts a plus</li><li>Ability to commit to and interest in traveling throughout the country for site visits and national conferences throughout the summer and fall, up to 3 times per month; duration of travel is approx. 2 to 5 days per trip</li><li>Willingness to adapt as programs evolve and comfortable adjusting based on organization and grantee needs</li><li>Strong leadership qualities with ability to work independently and collaboratively in a team environment</li><li>Self-motivated with high degree of initiative and entrepreneurial spirit</li><li>Passion for the Levitt mission of building community through music</li><li>Proficient in Microsoft Office and willingness to learn new technologies</li><li>Willingness to work flexible hours, including some nights and weekends</li><li>Bachelor’s degree or equivalent experience</li></ul><h2>Application Submission&nbsp;</h2>To apply, upload your cover letter and resume at&nbsp;<a href="https://jobs.appone.com/levittfoundation" target="_blank">https://jobs.appone.com/levittfoundation</a>.&nbsp;&nbsp; The Levitt Foundation offers a dynamic work environment and competitive salary commensurate with experience. Benefits include health insurance, 401(k), and other benefits. EEO/AAW employer.

Levitt Foundation

Mortimer & Mimi Levitt Foundation

Program Officer

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Director of Configuration Management (SACM) is the Process Owner for the Service Asset and Configuration Management process. The role is responsible for ensuring the CMDB meets its goals in terms of scope, accuracy, and useability to provide support to the ITSM processes and benefit to the organization. The role provides technical and strategic direction for the area, and day-to-day direction to a team of SACM Specialists. The position requires working with stakeholders, infrastructure support teams, management, architecture, application support teams and other areas throughout the organization in support of the goals of the CMDB, as these areas are often providers and well as consumers of CMDB data. Close interaction with the Management &amp; Budget team (that own asset management) and the Event Management team are required as these areas have strong interdependencies with SACM. Responsibilities will include: -Manage day-to-day operational aspects of the Service Asset Configuration Management team (includes data governance, data validation, task approval, working with the CI Custodians); -Directly manage staff responsible for SACM; -Define and drive strategic direction to progress CMDB quality and process efficiencies; -Work with stakeholders to gather and document new requirements; -Work with the architecture and development areas on new SACM requirements. Test, approve, and demo functional changes to stakeholders; -Institute policies and procedures concerning services, methods, standards, and scope for providing services; -Publish CMDB Governance metrics, and establish CMDB data remediation processes: work with support teams, partners, and stakeholders to ensure CMDB quality; -Implement, configure, and maintain all CMDB processes, work instructions and activities in compliance with the information technology infrastructure library (ITIL) framework; -Ensure support documentation exists for the CMDB. Ensures internal processes, procedures, tools, data definitions are documented, maintained with accuracy, and are adhered to in day-to-day operations; -Assist in defining and registering of configuration items (CIs); the appropriate level of attributes, and relationships required to support IT Service Management (ITSM) processes; -Establish CMDB Data governance processes of measurement and remediation; -Reconcile CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories; -Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data; -Ensure that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented; -Oversee special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (<a href="http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml</a>) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: <a href="http://www.nyc.gov/html/dcas/html/work/work.shtml" target="_blank">http://www.nyc.gov/html/dcas/html/work/work.shtml</a> * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs/jobs/search" target="_blank">www.cityjobs/jobs/search</a> and search for Job ID # 731803 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. OTI participates in E-Verify TELECOMMUNICATIONS MANAGER (NO - 8298A<h4>Minimum Qualifications</h4>1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.<h4>Preferred Skills</h4> The successful candidate should possess the following:-Bachelor’s or associate degree in computer science, information technology, engineering or business administration + 5 years experience, or 8 years’ equivalent experience -ITIL v3/2011 Foundation certification and applied knowledge of real-world ITSM environments, specifically knowledge of Incident and Change processes -Experience in managing direct reports, and being responsible for a functional area -Experience in strategic planning, and project implementation -Ability to work across the organization to maintain communication channels with the Infrastructure Project Delivery teams, vertical leads, and 3rd party vendors to ensure successful implementations -Practical experience of ServiceNow CMDB, hardware and software asset management, and configuration management, discovery, and service mapping implementations -Demonstrable technical understanding of ServiceNow CMDB including knowledge of Class model, CSDM, Business rules, and data policy controls. The role does not involve development but a good knowledge of ServiceNow’s capabilities is required -A strong customer service attitude is required -Ability to manipulate date in common tools such as Access or Excel including use of functions and macros -Ability to analyze data trends and produce quality documentation such as requirements, process flows, procedures, and policy documents <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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