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14-Mar-2025<h4>Digital Platforms Specialist</h4>Harvard Federal Credit Union 68039BRPosition DescriptionThe Digital Platforms Specialist at Harvard Federal Credit Union plays an important role in supporting the maintenance, testing, and innovation of our Digital Banking Platform (Alkami), mobile apps, and other integrated digital solutions. This position helps ensure the smooth operation and continuous improvement of our digital banking services by contributing to platform performance, system activity tracking, and the optimization of available features. Reporting to the VP of Digital, with oversight from the Digital Platforms Lead, this role involves assisting with daily operational tasks, as well as supporting ongoing and long-term digital initiatives.<ul><li>Assist with routine maintenance and testing of the Digital Banking Platform (Alkami), mobile app, and other associated digital solutions, helping to ensure their functionality and performance.</li><li>Contribute to troubleshooting and resolving platform-related issues, collaborating with internal teams and vendors to support smooth operation and minimal downtime.</li><li>Support the tracking and reporting of system activity, helping to monitor platform usage, identify key metrics, and assess overall platform performance.</li><li>Contribute to efforts aimed at optimizing the use of system features, helping to identify potential improvements and offering recommendations where appropriate.</li><li>Work with vendors and internal stakeholders to track open tickets and support the resolution of platform-related issues in a timely manner.</li><li>Assist with user acceptance testing (UAT) for new platform features or updates, ensuring they meet business needs and are ready for broader release.</li><li>Help gather and organize user feedback to understand pain points, identify opportunities for service improvement, and contribute to enhancing the digital banking experience.</li><li>Provide support for internal teams with documentation, training, and troubleshooting, ensuring they have the resources to effectively use the platform’s features.</li><li>Assist in the preparation of reports and presentations on digital banking performance, system activity, and feature usage for relevant stakeholders.</li><li>Perform other job-related duties as needed</li></ul>Basic QualificationsBasic qualifications are the minimum threshold a candidate must meet in order to be considered for this role.<ul><li>Bachelor’s degree or equivalent years of relevant experience.</li></ul>Additional Qualifications and SkillsThe following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.<ul><li>Experience with financial services or at a financial technology company, particularly in digital banking platforms.</li><li>Familiarity with agile development methodologies and project management tools (e.g., Jira, Slack).</li><li>Understanding of user research methodologies and principles.</li><li>Strong;<ul><li>interest in learning and working with new technologies, particularly within the digital finance space.</li><li>analytical and organizational skills, with the ability to assist in evaluating system performance and suggesting improvements</li></ul></li><li>Self-motivated, deadline-driven, and able to work independently in a hybrid office/remote environment, with a keen attention to detail.</li></ul>Working Conditions<ul><li>Work is performed in an office environment. M-F 9:00 am – 5:00 pm.</li><li>Attendance at the after-hours annual company meeting is required.</li></ul>Additional InformationPlease provide a cover letter with your application.Please note:<ul><li>Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).</li><li>Harvard University is unable to provide work authorization and/or visa sponsorship.</li><li>This position has a 90-day orientation and review period.</li></ul>The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsHarvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs. Harvard FCU: <a href="https://harvardfcu.org/" target="_blank">https://harvardfcu.org/</a>BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade053DepartmentHarvard FCU Digital OpsUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningCredit, Criminal, Education, Identity, Prohibited PartiesScheduleMonday - Friday, 9:00 am - 5:00 pm.Commitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Harvard University FAS Human Resources

Digital Platforms Specialist

07-Apr-2025<h4>Senior Research Portfolio Manager</h4>Harvard John A. Paulson School of Engineering and Applied Sciences 68152BRPosition DescriptionThe Senior Research Portfolio Manager (SRPM) is responsible for managing a high-volume portfolio of complex sponsored and non-sponsored funds for a group of Principal Investigators (PIs). The position reports to the Assistant Director of Research Administration and Finance (ADRAF). The SRPM is a member of a faculty support team that provides excellent customer service to the PI and lab members in support of their research activities. S/he uses independent judgment and problem-solving skills to ensure compliance with sponsor and donor regulations, School and University policies, and Area procedures. This is a high-volume, fast-paced, and dynamic environment.&nbsp;Job-Specific Responsibilites:<ul><li>Provides life-cycle grant support for complex, multi-faceted or non-standard projects, both federal and non-federal, which may include complex Center grants.</li><li>Pre-award responsibilities include providing direct support to faculty and administrators with proposal preparation, developing budgets, budget justifications, supporting documentation, and required institutional information. Shepherds supported proposals through the proposal review and submission process. Ensures compliance with federal regulations and University, SEAS and sponsor policies.</li><li>Post-award duties include monthly budget and expenditure reconciliation, financial projections, interpreting financial policies and applying best practices to effectively communicate financial reporting to PI, sponsors, and related University offices.</li><li>Utilizing the Harvard systems, manages faculty-designated funding (sponsored and non-sponsored funds), including monitoring balances and deficits, performing spending projections, developing financial reports, and maintaining working knowledge of basic funding formation.</li><li>Conducts financial analysis; presents financial reports that include committed and available balances across all funds, both sponsored and non-sponsored. Utilizes Harvard systems for these and ad hoc financial queries.</li><li>Strategizes with PI on resource/personnel allocations, including initiating and processing required forms and documentation.</li><li>Serves as backup to the ADRAF and a team lead for the Area. Provides guidance to more junior staff. May prepare PI rights petitions, flag potential conflicts, and review funding opportunities for potentially problematic terms and conditions for their PIs and others. May draft small business subcontracting plans. May also help prepare technical reports, which includes special reporting, coordinating statements of work, and assisting with the tracking of milestones and deliverables.</li><li>Reviews and approves financial transactions, such as reimbursements for travel and corporate card payments, purchasing card and procurement system approvals.</li><li>Assists PI with reporting requirements of the various funding organizations, including progress reports.</li><li>Facilitates the effort certification process and advises the PI on related policies.</li><li>Works with the ADRAF to implement local procedures, recommend process improvements, and resolve issues related to research funding.</li><li>Serves as liaison with internal departments. Collaborates with external research groups and their institutional representatives and communicates with sponsor agencies.</li><li>Works in collaboration with SEAS Finance to administer capital equipment, including purchasing, tagging and equipment inventory.</li><li>Responsible for sub-recipient monitoring on sub-awards/contracts.</li><li>Provides guidance to lab administrators on finance and sponsored research matters including systems, policies, and procedures.</li><li>Additional responsibilities may include drafting consulting agreements and other research-related documents, which require collaboration with SEAS Finance and others.&nbsp;</li><li>The SRPM may also present financial data to sponsors and function as a member of a project team when required.</li><li>This position may supervise one or more direct reports.</li><li>Other duties as required.</li></ul>Basic Qualifications<ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 5 years’ relevant work experience</li><li>Advanced knowledge of sponsored research regulations</li></ul>Additional Qualifications and Skills<ul><li>Knowledge of Microsoft Office Suite, advanced Excel skills</li><li>Working knowledge of basic financial principles, budgeting, financial analysis</li><li>Working knowledge of OMB circulars, 2 CFR 200, FAR, and other federal sponsored research regulations</li><li>Working knowledge of federal and non-federal sponsors’ policies and procedures (such as NSF, NASA, DARPA, or NIH), and current issues in sponsored research administration</li><li>Ability to learn new software and systems (including web-based tools)</li><li>Excellent written and verbal communication skills</li><li>Ability to prioritize duties and meet multiple deadlines</li><li>Ability to work independently and as a team player with a diverse constituency</li><li>Ability to handle confidential information with discretion</li><li>Excellent customer service and problem-solving skills</li><li>Ability to embrace change</li><li>Experience in an academic or related setting (such as hospital or non-profit)</li><li>Financial management experience</li></ul>Physical RequirementsNo significant physical requirements.&nbsp;Working ConditionsWork is performed in an office setting.&nbsp;Additional Information<ul><li>Applicants should submit a resume and a cover letter</li><li>The Harvard John A. Paulson School of Engineering and Applied Sciences does not provide visa sponsorship for administrative and staff positions.</li><li>This position is based on our Cambridge, MA Campus. Must be able to work Monday through Friday, 35 hours/week. Some events may require a schedule adjustment and/or additional work hours.</li><li>The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.</li></ul>Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsThe Harvard John A. Paulson School of Engineering and Applied Sciences serves as the connector and integrator of Harvard’s teaching and research efforts in engineering, applied sciences, and technology. Our core tenets are educating broad-minded students; interdisciplinary research; integration across disciplines; and balancing theory, experimentation, and practice to create an unmatched environment for learning and exploration. Through collaboration with researchers from all parts of Harvard, other universities, and industry, we bring discovery and innovation directly to bear on improving human life and society. For more information about us, please visit&nbsp;<a href="http://www.seas.harvard.edu" target="_blank">www.seas.harvard.edu</a>.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFinance Department Office LocationUSA - MA - Cambridge Job CodeF1357P Research Admin III PrPs Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade057DepartmentSEAS Research AdministrationUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. SEAS Commitment to Diversity SEAS is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-CB1

Senior Research Portfolio Manager

09-Apr-2025<h4>Archivist</h4>Harvard Radcliffe Institute 68147BRJob SummaryThe Schlesinger Library is the leading center for scholarship on the history of women in the United States. The Archival Technical Services unit at Schlesinger Library fosters the discovery, use, and care of archival and manuscript materials through various activities including accessioning, processing, description, metadata creation, preservation, and collection management. Archival Technical Services’ priorities reflect the Library’s ongoing work to document the history and contributions of women and organizations currently under-represented in our collections.&nbsp; We seek an Archivist who is passionate about archival processing and its crucial role in fostering discovery and accessibility. The Archivist processes diverse archival and manuscript collections, arranging and describing materials according to national standards and best practices; highlighting materials for researchers; and providing widespread public access to collections. This is an opportunity for a critical thinker to join an experienced team of passionate archivists who are working collectively to evaluate and improve our practices while reaffirming our existing strengths. Reporting to the Lead Processing Archivist, they will work as part of an inclusive team, participating in and contributing to the evolution of a program of thoughtful, flexible, user-centered archival processing.&nbsp; &nbsp;Position Description<ul><li>Appraises, arranges, describes, preserves, and catalogs archival and manuscript collections in both analog and digital formats. This includes evaluating their research value, creating a processing plan, and consulting with conservation staff regarding fragile materials.</li><li>Creates DACS-compliant archival descriptions, including catalog records and finding aids, following national standards and Schlesinger Library procedures and applying best practices for inclusive and reparative description.</li><li>Determines appropriate levels of arrangement and description, using a range of approaches to ensure flexible and efficient processing.</li><li>Adheres to procedures outlined in departmental processing manuals and contributes to the improvement and documentation of departmental workflows and practices.</li><li>May undertake additional activities such as photograph cataloging, web archiving, metadata remediation for digitization, participating in donor visits, and exhibit work.</li><li>Covers regular shifts at the Schlesinger Library reference desk.</li><li>May supervise student assistants and interns, including hiring, training, planning and assigning work, assessing performance, addressing performance issues, and resolving problems.</li><li>Monitors current developments, trends, and best practices in the archival profession. Fosters collaborative relationships within the department, Schlesinger Library, Radcliffe, and across Harvard Library as appropriate. May represent the department in various collaborative projects and programs within the greater Harvard Library system and beyond.</li></ul>Basic Qualifications<ul><li>ALA-accredited MLS (Master’s in Library Science) with a concentration in archives management, or an MA in history or a related field.</li><li>Two or more years of experience processing archival materials in various formats.</li></ul>Successful candidates will demonstrate:&nbsp;<ul><li>Knowledge of national data content and structure standards related to archival control of collection materials (e.g., DACS, EAD, MARC, LCSH, AAT).</li><li>Understanding of content appraisal, preservation needs, and issues related to copyright, privacy, and confidentiality in archival collections.</li><li>Familiarity with or interest in current approaches and best practices in inclusive and reparative archival description.</li><li>Commitment to fostering a diverse and inclusive workplace, with the ability to work effectively with a diverse faculty, staff, and student population.</li></ul>Additional Qualifications and Skills<ul><li>Knowledge of archival and library management systems, and proficiency with computer technology (e.g., word processing, spreadsheets, databases, XML).</li><li>Ability to manage multiple priorities and work productively both independently and collaboratively in a collegial, team-based environment.</li><li>Strong written and verbal communication skills, along with critical thinking and listening abilities.</li><li>&nbsp;Proficiency in one or more foreign languages (Spanish or Chinese preferred).</li><li>Understanding of contemporary U.S. women’s history.</li></ul>Physical Requirements<ul><li>The physical demands of this position include lifting and carrying boxes up to 40 pounds, managing cartloads of material weighing up to 240 pounds, frequent standing, walking, climbing ladders, and bending to retrieve or reshelve collections.&nbsp;</li><li>Manual dexterity is required to handle delicate archival materials carefully.&nbsp;</li><li>Prolonged periods of examining documents under magnification and repetitive data entry tasks are also common.</li></ul>Working Conditions<ul><li>Work conditions involve a climate-controlled, indoor environment with specific temperature and humidity levels to preserve materials. The archivist may encounter dust and mold, necessitating the use of personal protective equipment like masks and gloves. Limited natural light is typical in the workspace, and frequent use of computers and other digital tools is required.&nbsp;</li></ul>Additional InformationCover Letter: Please note that cover letters are required for every application for a position at the Radcliffe Institute. Please combine your cover letter and resume into a single document that is uploaded when you are instructed by HARVARD CAREERS, Harvard’s online application program to “Upload my resume/CV from my computer”&nbsp; Complete applications will be reviewed on a rolling basis until the position is filled. However, we encourage all interested candidates to apply as soon as possible.&nbsp; Interviews: We hope to conduct interviews virtually and might invite finalist candidates for on-campus interviews. We appreciate your understanding and flexibility with our interview process.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About UsAbout the Harvard Radcliffe Institute:&nbsp; The Harvard Radcliffe Institute is dedicated to creating and sharing transformative ideas across the arts, humanities, sciences, and social sciences. The Fellowship Program annually supports the work of 50 leading artists and scholars. Academic Ventures fosters collaborative research projects and sponsors lectures and conferences that engage scholars with the public. The Schlesinger Library documents the lives of American women of the past and present for the future, furthering the Institute’s commitment to women, gender and society.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionLibrary Department Office LocationUSA - MA - Cambridge Job Code386056 Library Professional Work FormatOn-Site Sub-Unit------------ Salary Grade056DepartmentSchlesinger LibraryUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningEducation, Employment, IdentityCommitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Archivist

02-May-2025<h4>Senior Data Scientist</h4>Harvard Graduate School of Education 68205BRPosition DescriptionHGSE is a diverse community&nbsp;of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education. The Senior Data Scientist at the Center for Education Policy Research (CEPR) at Harvard University leads statistical programming, collaborates with Principal Investigators to develop advanced models and analysis tools, develops data architecture and data processing pipelines, works with multiple stakeholders and develops visualizations to communicate key findings to non-technical audiences, and advises projects on state-of-the-art software and data solutions to support the research. CEPR partners with school districts, charter school networks, and state education agencies to bring high quality research methods and data analysis to bear on strategic management and policy decisions. We believe that (1) policy and management decisions directly influence the ability of schools and teachers to improve student achievement; and (2) valid and reliable data analysis significantly improves the quality of decision-making. We design our work around the theory of action that if we bring together the right people, the right data, and the right analysis, significantly better decision-making will occur, and student outcomes will be improved.&nbsp;The Senior Data Scientist reports to CEPR’s Director of Research who will identify specific projects and tasks that would benefit from the Senior Data Scientist’s expertise.&nbsp; &nbsp;Job-Specific Responsibilities:<ul><li>Develops advanced models and performs complex statistical programming to support the research.</li><li>Advises research projects on state-of-the-art technical solutions to analytic and data challenges.&nbsp;</li><li>Translates complex analyses for policy and practitioner audiences and develop visualizations that help people understand key findings and new insights.&nbsp;</li><li>Mentors research analysts on statistical programming and informally supervise the analyst on any tasks that the Senior Data Scientist assigns to them.</li><li>Serves as a resource to the team for computer programming and statistics. Occasionally, group training on specific tools or models.&nbsp;&nbsp;</li><li>Builds internal code design and development guides for future contributors,</li><li>Conducts quality assurance to ensure the reproducibility of analyses, documentation of methods and algorithms, and use of appropriate statistical tests.</li><li>Collaborates with Principal Investigators and Project Directors to develop research plans and statistical analyses.</li><li>Contributes to papers and reports.</li></ul>Please Note: Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications. Any candidate invited to an initial round of interview will be asked to submit a sample program.&nbsp; Any candidate invited to a second round of interview will be asked to complete a case.&nbsp; This is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp;Basic Qualifications<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li></ul>Additional Qualifications and SkillsBachelor’s degree in computer science, Statistics, Data Science, Economics, Mathematics, or a related field.&nbsp;7+ years of relevant experience or post-secondary education.3+ years’ experience in advanced statistical programming using Stata or R.Additional Qualifications and Skills:&nbsp;Master’s degree preferred.5+ years experience in statistical programming preferred.3+ years experience supporting social science research projects preferred.Experience with Bayesian estimation, machine learning, natural language processing, cloud-based computing, and/or Artificial Intelligence strongly preferred.Experience with managing and analyzing large datasets, scaling processes, developing data architectures, and developing R packages preferred.Experience with version control software (such as Git), code reviews, and unit testing preferred.Ability to translate technical topics for non-technical audiences and to develop analyses and visualizations that convey key findings clearly.Demonstrated creative ability to solve challenges in novel ways using state-of-the-art statistical and data processing techniques.Experience working with K-12 or postsecondary education data a plus.&nbsp;Working ConditionsHGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.Additional InformationHGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions.&nbsp; We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.We do this by:<ul><li>Hiring and retaining staff reflecting the diversity of those we serve</li><li>Providing employees opportunities to learn, grow, and be challenged</li><li>Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation</li><li>Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion</li><li>Communicating transparently and respectfully; and</li><li>Fostering an inclusive, respectful, and professional work environment</li></ul> About the Harvard Graduate School of Education Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionInformation Technology Department Office LocationUSA - MA - Cambridge Job CodeI1258P IT RC Software/Data Prof IV Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade058DepartmentCEPRUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Inclusion, and BelongingHarvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-KC2

Senior Data Scientist

13-Dec-2024<h4>Senior Mechanical Engineer</h4>Campus Services 67618BRJob SummaryEnergy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&amp;F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&amp;F, Engineering &amp; Utilities (E&amp;U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides technical services.This position provides mechanical engineering at a senior level for the planning, design, and technical support of operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well as energy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. &nbsp;Position Description<ul><li>Partners with E&amp;F Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility infrastructure with minimum impact to the University’s community and its activities. Assume complete engineering responsibility for utility plant and distribution systems to ensure system capability, flexibility, reliability, safety, economic operation, and consideration for expansion. Formulate and balance long and short-range plans and budgets with respect to utility plant and distribution upgrades. Develop plant and distribution system statistics, records, and drawings, and assist in the documentation of utility infrastructure for record purposes. &nbsp;</li><li>Maintain communications and relationships with governmental agencies/departments to ensure that the University’s interests are served in a safe, reliable, economical, and least disruptive manner. Stay current with pertinent government standards relative to employee environmental, health, and safety. Maintain knowledge of federal, state, municipal, industry, and University codes, regulations, practices, trends, and/or guidelines as well as stay current with the latest information on mechanical design and equipment. &nbsp;</li><li>Engages and collaborates with E&amp;F staff and partner groups to understand systems, data, and reporting that can be leveraged for use in E&amp;F’s KPI monitoring and operational analysis/reporting. &nbsp;</li><li>As stewards of university energy and utility systems, provide technical assistance to Campus Services operating and maintenance personnel and technical support for the operation and maintenance of central energy/utility production/distribution systems and building systems as necessary. Evaluate and provide recommendations for preventive maintenance, inspection, and testing programs for the University’s energy distribution systems, the central chilled water and steam plants, and other mechanical systems and equipment. Identify and develop cost control opportunities and system cost planning. &nbsp; &nbsp;</li><li>&nbsp;Act as the University's central engineering representative by providing unbiased information to University Schools and Units based upon recognized engineering principles and sound professional judgment. &nbsp;Demonstrates, promotes, and is guided by the mission, vision, and values of the organization; advancing the University’s mission of teaching and research by partnering to provide stewardship, strategies, and services that create exceptional community experiences. &nbsp;Always acts in the University’s best interest. &nbsp;</li><li>Interface with local utility suppliers. Assist in the University’s utility metering, accounting, and billing activities. Perform utility rate analyses and evaluate impacts upon the University. Evaluate and recommend appropriate action to provide alternative utility sources to or within the University whenever economically feasible or otherwise justified. Evaluate energy management system operations for improvement and enhancement possibilities for control and monitoring of the campus plant, utility distribution, and building distribution systems. &nbsp;</li><li>Demonstrated ability to work both collaboratively and independently. &nbsp;Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team. &nbsp;</li></ul>Job-specific Responsibilities continued in Additional Information...&nbsp;Basic Qualifications<ul><li>BS in Mechanical Engineering &nbsp;</li><li>Registration as a Professional Engineer in Massachusetts &nbsp;</li><li>Minimum of ten years of professional level experience &nbsp;</li><li>Experience in master planning, design, installation, and operation of central utility systems &nbsp;</li><li>Experience managing capital construction projects &nbsp;</li><li>Self-motivated, enthusiastic, with a can-do attitude, be able to think and work well independently and as a team member. &nbsp;</li><li>Ability to respond to off-hour storm contingencies and utility emergencies &nbsp;</li><li>Ability to work extended hours when necessary Excellent oral and written communication skills &nbsp;</li></ul>Additional Qualifications and SkillsPreferred Qualifications:<ul><li>Institutional, industrial, or utility company experience</li><li>Experience working with underground steam, hot water, and chilled water distribution systems</li><li>Familiarity with combined heat and power (CHP)</li><li>Knowledge of mechanical systems in complex buildings and labs</li><li>Knowledge of automated meter reading (AMR) systems for buildings</li><li>Knowledge of management information systems and asset/work management systems (Maximo).</li><li>Experience in developing, evaluating, and managing energy conservation projects</li><li>Experience working in a customer-oriented business unit</li></ul>Technology Skills Required:<ul><li>Proficient in the use of Microsoft Office applications (e.g., word-processing, spreadsheets, databases), internet applications, electronic mail/calendaring, etc.</li><li>Ability to access and modify data in Computer-Aided Design (CAD) systems including AutoCAD</li><li>Familiarity with Supervisory Control and Data Acquisition (SCADA) systems</li></ul>Special Requirements: Must possess a valid driver’s license and must provide his/her personal vehicle to travel on and off campus. &nbsp;Certificates and Licenses<ul><li>Registration as a Professional Engineer in Massachusetts</li><li>A valid driver’s license&nbsp;</li></ul>Physical Requirements<ul><li>Must always be physically fit and mentally alert.&nbsp;</li><li>Must be able to frequently walk up and down stairs, ladders, etc. on an on-going basis, in an industrial plant and/or construction site setting.&nbsp;</li><li>Must be able to utilize ladders, scaffolds, high-lifts, and enter/work in confined spaces.&nbsp;</li><li>Required to wear personal protective equipment where necessary.</li></ul>Working ConditionsWork Format: &nbsp;This is an on-campus position (not hybrid or remote) based in Cambridge, Massachusetts. &nbsp;Work location is responsive and subject to change based on business needs.Additional InformationJob-Specific Responsibilities continued...<ul><li>Coordinate with other Campus Services divisions to formulate the best delivery of services to the University’s Schools and Units. Explore with the other Campus Services divisions possible new business opportunities within the University and help formulate business strategies. Assist in the preparation and implementation of new departmental policies and procedures to improve the delivery of engineering, operational, utility accounting, and maintenance services and planning.</li><li>Develop, negotiate, and perform project management duties and oversight of various projects relative to district energy plants and utility infrastructure. Prepare and review technical and business portions of bid and contract documents. Interface with architects, engineers, contractors, consultants and University representatives to coordinate and manage projects for best implementation and minimum disruption to the University’s community and its activities. Responsible for budgeting and monitoring the function and expenditures for the various utility projects for the Schools and Units. &nbsp;</li><li>Study and evaluate mechanical building systems for relevant Harvard facilities and departments as needed. Provide technical support including but is not limited to the installation, operation, and maintenance of steam, hot water, and chilled water systems, and HVAC controls. Interface with representatives from the Schools and Units to coordinate their projects with campus-wide utility projects. Incorporate the impacts of School and Unit projects into the budgets and work scope of the University’s utility capital plan. &nbsp;</li><li>Assist in the reviewing and updating design guidelines/project specifications and drawings for mechanical systems and construction work. Work with representatives, architects, and consultant engineers for the Schools and Units to develop optimum cost and benefits to the campus utility and building systems for new construction and renovation projects. &nbsp;</li><li>Examine, evaluate, and make recommendations on energy conservation proposals and products for the Schools and Units. &nbsp;</li><li>Responsible for the development and maintenance of utility system records/documentation, internal technical standards, guidelines, recommended practices, and other knowledge or information management initiatives.</li></ul>Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionTechnical Department Office LocationUSA - MA - Cambridge Job Code395059 Engineer Work FormatOn-Site Sub-UnitEnergy &amp; Facilities Salary Grade059DepartmentEngineering and UtilitiesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningDMV, Education, Employment, Identity, License/Cert.ScheduleMonday - Friday: 7:30am - 4:00pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Senior Mechanical Engineer

22-Apr-2025<h4>Research Assistant III</h4>Harvard Medical School 68155BRJob SummaryThe HMS Electron Microscopy (EM) Core Facility is seeking a highly skilled and experienced Research Assistant III (RAIII) to join our dynamic team. The EM Core provides high-quality services and expert supervision in transmission and scanning electron microscopy to a large and diverse scientific community, including both basic research labs and industry. The RAIII will play a crucial role in supporting the daily operations of the EM Core, working independently under general supervision, and efficiently managing multiple tasks while delivering exceptional service.&nbsp;Position Description<ul><li>Receive and prepare samples for Transmission Electron Microscopy (TEM) and Scanning Electron Microscopy (SEM) including fixation, embedding, ultrathin sectioning, critical point drying, sputter coating, high-pressure freezing, freeze substitution, immunogold labeling, and negative staining.</li><li>Perform imaging, data collection, and analysis for specific projects based on sample submission requests, either independently or in collaboration with clients. • Assist in the training and operation of TEMs, SEMs, and ancillary equipment for sample preparation. Troubleshoot imaging challenges and assist with image analysis as required.</li><li>Meet with investigators to help design experiments, determine the appropriate technologies, and identify optimal workflows for a wide variety of samples.</li><li>Oversee the maintenance of lab equipment, manage inventory by ordering supplies, prepare reagents, and maintain vendor relationships. Ensure compliance with all safety regulations and lab protocols.</li><li>Conduct ongoing literature reviews to stay current with new procedures and emerging research. Apply this knowledge to improve ongoing research and develop new protocols.</li><li>Assist with administrative tasks such as generating quotes, billing for services, and other duties as required to support the operational efficiency of the EM Core.&nbsp;</li></ul>Basic Qualifications3+ years of experience working in an electron microscopy or related laboratory, preferably in a core facility setting.Additional Qualifications and Skills<ul><li>Bachelor's degree in basic science or biomedical related field.</li><li>Proven experience working with transmission and scanning electron microscopy, sample preparation techniques, and imaging analysis.</li><li>Good interpersonal skills with a high attention to detail, strong organizational and communication skills, ability to multi-task and work independently.</li><li>Strong problem-solving skills and ability to troubleshoot technical issues with microscopy equipment.&nbsp;</li></ul>Additional InformationThis is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp; The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. The Harvard Medical School is not able to provide visa sponsorship for this position. Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (<a href="https://www.gem.com" target="_blank">https://www.gem.com</a> ?formID=16341e35-cbc6-4904-88a3-09b35763307e) &nbsp;Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">https://hr.harvard.edu/benefits-wellbeing</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionResearch Department Office LocationUSA - MA - Boston Job Code403116 Research Assistant III Lab Work FormatOn-Site Sub-Unit------------ Salary Grade054DepartmentCell BiologyUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningEducation, IdentitySchedule35 hrs. per week | Monday - Friday | 9:00 am - 5:00 pm &nbsp;Commitment to Equity, Inclusion, and BelongingWe are committed to cultivating an&nbsp;inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values&nbsp;&nbsp;&nbsp; <a href="https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement" target="_blank">https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…</a> &nbsp;EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-RA1

Research Assistant III

09-Sep-2024<h4>Senior Electrical Engineer</h4>Campus Services 66822BRJob SummaryEnergy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&amp;F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&amp;F, Engineering &amp; Utilities (E&amp;U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well as energy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed.&nbsp;Position Description<ul><li>Partners with E&amp;F Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility infrastructure with minimum impact to the University’s community and its activities. Assume complete engineering responsibility for utility distribution systems to ensure system capability, flexibility, reliability, safety, economic operation, and consideration for expansion. Formulate and balance long and short-range plans and budgets with respect to utility distribution upgrades. Develop distribution system statistics, records, and drawings, and assist in the documentation of utility infrastructure for record purposes.</li><li>Maintain communications and relationships with governmental agencies/departments to ensure that the University’s interests are served in a safe, reliable, economical, and least disruptive manner. Stay current with pertinent government standards relative to employee environmental, health, and safety. Maintain knowledge of federal, state, municipal, industry, and University codes, regulations, practices, trends, and/or guidelines as well as stay current with the latest information on electrical design and equipment.</li><li>Engages and collaborates with E&amp;F staff and partner groups to understand systems, data, and reporting that can be leveraged for use in E&amp;F’s KPI monitoring and operational analysis/reporting.</li><li>As stewards of university energy and utility systems, provide technical assistance to Campus Services operating and maintenance personnel and technical support for the operation and maintenance of central energy/utility production/distribution systems and building systems as necessary. Evaluate and provide recommendations for preventive maintenance, inspection, and testing programs for the University’s electrical distribution systems, the central chilled water and steam plants, and other electrical systems and equipment. Identify and develop cost control opportunities and system cost planning. &nbsp;</li><li>Act as the University's central engineering representative by providing unbiased information to University Schools and Units based upon recognized engineering principles and sound professional judgment. &nbsp;Demonstrates, promotes, and is guided by the mission, vision, and values of the organization; advancing the University’s mission of teaching and research by partnering to provide stewardship, strategies, and services that create exceptional community experiences. &nbsp;Always acts in the University’s best interest.</li><li>Interface with local utility suppliers. Assist in the University’s utility metering, accounting, and billing activities. Perform utility rate analyses and evaluate impacts upon the University. Evaluate and recommend appropriate action to provide alternative utility sources to or within the University whenever economically feasible or otherwise justified. Evaluate energy management system operations for improvement and enhancement possibilities for control and monitoring of the campus utility distribution system and building distribution systems.</li><li>Demonstrated ability to work both collaboratively and independently. &nbsp;Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team.</li><li>Coordinate with other Campus Services divisions to formulate the best delivery of services to the University’s Schools and Units. Explore with the other Campus Services divisions possible new business opportunities within the University and help formulate business strategies.&nbsp;</li></ul>Job Specific Responsibilities continued in Additional Information...Basic Qualifications<ul><li>BS in Electrical Engineering</li><li>Registration as a Professional Engineer in Massachusetts</li><li>Minimum of ten years of professional level experience</li><li>Experience in master planning, design, installation, and operation of central utility systems</li><li>Experience managing capital construction projects&nbsp;</li></ul>Additional Qualifications and SkillsAdditional Qualifications:<ul><li>Institutional, industrial, or utility company experience</li><li>Experience working with underground electric distribution and medium-voltage substations</li><li>Familiarity with small scale power generation, combined heat and power (CHP), distributed generation, microgrids, renewable energy, battery energy storage, grid interconnection.</li><li>Knowledge of electrical systems in complex buildings and labs</li><li>Knowledge of automated meter reading (AMR) systems for buildings</li><li>Knowledge of management information systems and asset/work management systems (Maximo).</li><li>Experience with power system analysis software (modeling, simulation, and results interpretation)</li><li>Familiarity with electrical safety regulations including OSHA Subpart S, and NFPA 70E</li><li>Experience in developing, evaluating, and managing energy conservation projects</li><li>Experience working in a customer-oriented business unit</li><li>Self-motivated, enthusiastic, with a can-do attitude, be able to think and work well independently and as a team member.</li><li>Ability to respond to off-hour storm contingencies and utility emergencies</li><li>Ability to work extended hours when necessary</li><li>Excellent oral and written communication skills</li></ul>Technology Skills Required:<ul><li>Proficient in the use of Microsoft Office applications (e.g., word-processing, spreadsheets, databases), internet applications, electronic mail/calendaring, etc.</li><li>Ability to access and modify data in Computer-Aided Design (CAD) systems including AutoCAD</li><li>Familiarity with Supervisory Control and Data Acquisition (SCADA) systems</li></ul>Special Requirements: Must possess a valid driver’s license and must provide his/her personal vehicle to travel on and off campus.&nbsp;Certificates and Licenses<ul><li>Registration as a Professional Engineer in Massachusetts</li><li>Must possess a valid driver’s license&nbsp;</li></ul>Physical RequirementsMust always be physically fit and mentally alert. Must be able to frequently walk up and down stairs, ladders, etc. on an on-going basis, in an industrial plant and/or construction site setting. Must be able to utilize ladders, scaffolds, high-lifts, and enter/work in confined spaces. Required to wear personal protective equipment where necessary.Working ConditionsWork Format:&nbsp; This is an on-campus position (not hybrid or remote) based in Cambridge, Massachusetts. &nbsp;Work location is responsive and subject to change based on business needs.&nbsp;Additional InformationJob Specific Responsibilities continued...<ul><li>Assist in the preparation and implementation of new departmental policies and procedures to improve the delivery of engineering, operational, utility accounting, and maintenance services and planning.</li><li>Develop, negotiate, and perform project management duties and oversight of various projects relative to the utility infrastructure. Prepare and review technical and business portions of bid and contract documents. Interface with architects, engineers, contractors, consultants and University representatives to coordinate and manage projects for best implementation and minimum disruption to the University’s community and its activities. Responsible for budgeting and monitoring the function and expenditures for the various utility projects for the Schools and Units.</li><li>Study and evaluate electrical building systems for relevant Harvard facilities and departments as needed. Provide technical support including but is not limited to the installation, operation, and maintenance of normal and emergency lighting, distribution systems, fire alarm, specialized research, and test equipment, and HVAC controls. Interface with representatives from the Schools and Units to coordinate their projects with campus-wide utility projects. Incorporate the impacts of School and Unit projects into the budgets and work scope of the University’s utility capital plan.</li><li>Assist in the reviewing and updating design guidelines/project specifications and drawings for electrical systems and construction work. Work with representatives, architects, and consultant engineers for the Schools and Units to develop optimum cost and benefits to the campus utility and building systems for new construction and renovation projects.</li><li>Examine, evaluate, and make recommendations on energy conservation proposals and products for the Schools and Units.</li><li>Perform and interpret system load flow, short circuit/fault analysis, equipment evaluation, protective device coordination, harmonic distortion, and arc flash studies for the University’s electrical distribution systems. Recommend settings for electronic and electromechanical system protective relaying. Evaluate and develop system and equipment protective schemes.</li><li>Responsible for the development and maintenance of utility system records/documentation, internal technical standards, guidelines, recommended practices, and other knowledge or information management initiatives.&nbsp;</li></ul>Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).&nbsp;The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionTechnical Department Office LocationUSA - MA - Cambridge Job Code395059 Engineer Work FormatOn-Site Sub-UnitEnergy &amp; Facilities Salary Grade059DepartmentEngineering and UtilitiesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, DMV, Drug Testing, Education, Employment, Identity, License/Cert.ScheduleMonday - Friday: 8:00am - 5:00pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Senior Electrical Engineer

27-Mar-2024<h4>Senior Electrical Engineer</h4>Campus Services 65425BRJob SummaryEnergy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&amp;F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&amp;F, Engineering &amp; Utilities (E&amp;U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well as energy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. &nbsp;Position Description<ul><li>Partners with E&amp;F Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility infrastructure with minimum impact to the University’s community and its activities. Assume complete engineering responsibility for utility distribution systems to ensure system capability, flexibility, reliability, safety, economic operation, and consideration for expansion. Formulate and balance long and short-range plans and budgets with respect to utility distribution upgrades. Develop distribution system statistics, records, and drawings, and assist in the documentation of utility infrastructure for record purposes. &nbsp;</li><li>Maintain communications and relationships with governmental agencies/departments to ensure that the University’s interests are served in a safe, reliable, economical, and least disruptive manner. Stay current with pertinent government standards relative to employee environmental, health, and safety. Maintain knowledge of federal, state, municipal, industry, and University codes, regulations, practices, trends, and/or guidelines as well as stay current with the latest information on electrical design and equipment. &nbsp;</li><li>Engages and collaborates with E&amp;F staff and partner groups to understand systems, data, and reporting that can be leveraged for use in E&amp;F’s KPI monitoring and operational analysis/reporting. &nbsp;</li><li>As stewards of university energy and utility systems, provide technical assistance to Campus Services operating and maintenance personnel and technical support for the operation and maintenance of central energy/utility production/distribution systems and building systems as necessary. Evaluate and provide recommendations for preventive maintenance, inspection, and testing programs for the University’s electrical distribution systems, the central chilled water and steam plants, and other electrical systems and equipment. Identify and develop cost control opportunities and system cost planning. &nbsp; &nbsp;</li><li>Act as the University's central engineering representative by providing unbiased information to University Schools and Units based upon recognized engineering principles and sound professional judgment. &nbsp;Demonstrates, promotes, and is guided by the mission, vision, and values of the organization; advancing the University’s mission of teaching and research by partnering to provide stewardship, strategies, and services that create exceptional community experiences. &nbsp;Always acts in the University’s best interest. &nbsp;</li><li>Interface with local utility suppliers. Assist in the University’s utility metering, accounting, and billing activities. Perform utility rate analyses and evaluate impacts upon the University. Evaluate and recommend appropriate action to provide alternative utility sources to or within the University whenever economically feasible or otherwise justified. Evaluate energy management system operations for improvement and enhancement possibilities for control and monitoring of the campus utility distribution system and building distribution systems. &nbsp;</li><li>Demonstrated ability to work both collaboratively and independently. &nbsp;Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team. &nbsp;</li></ul>Duties and Responsibilities continued in Additional Information...Basic Qualifications<ul><li>BS in Electrical Engineering</li><li>Registration as a Professional Engineer in Massachusetts</li><li>Minimum of ten years of professional level experience</li><li>Experience in master planning, design, installation, and operation of central utility systems</li><li>Experience managing capital construction projects &nbsp;</li></ul>Additional Qualifications and SkillsAdditional Qualifications: &nbsp;<ul><li>Institutional, industrial, or utility company experience</li><li>Experience working with underground electric distribution and medium-voltage substations</li><li>Familiarity with small scale power generation, combined heat and power (CHP), distributed generation, microgrids, renewable energy, battery energy storage, grid interconnection.</li><li>Knowledge of electrical systems in complex buildings and labs</li><li>Knowledge of automated meter reading (AMR) systems for buildings</li><li>Knowledge of management information systems and asset/work management systems (Maximo).</li><li>Experience with power system analysis software (modeling, simulation, and results interpretation)</li><li>Familiarity with electrical safety regulations including OSHA Subpart S, and NFPA 70E</li><li>Experience in developing, evaluating, and managing energy conservation projects</li><li>Experience working in a customer-oriented business unit</li><li>Self-motivated, enthusiastic, with a can-do attitude, be able to think and work well independently and as a team member.</li><li>Ability to respond to off-hour storm contingencies and utility emergencies</li><li>Ability to work extended hours when necessary</li><li>Excellent oral and written communication skills</li></ul>Technology Skills Required:<ul><li>Proficient in the use of Microsoft Office applications (e.g., word-processing, spreadsheets, databases), internet applications, electronic mail/calendaring, etc.</li><li>Ability to access and modify data in Computer-Aided Design (CAD) systems including AutoCAD</li><li>Familiarity with Supervisory Control and Data Acquisition (SCADA) systems</li></ul>Special Requirements:<ul><li>Must possess a valid driver’s license and must provide his/her personal vehicle to travel on and off campus. &nbsp;</li></ul>Certificates and Licenses<ul><li>Registration as a Professional Engineer in Massachusetts</li><li>Must possess a valid driver’s license</li></ul>Physical Requirements<ul><li>Must always be physically fit and mentally alert.&nbsp;</li><li>Must be able to frequently walk up and down stairs, ladders, etc. on an on-going basis, in an industrial plant and/or construction site setting.&nbsp;</li><li>Must be able to utilize ladders, scaffolds, high-lifts, and enter/work in confined spaces.&nbsp;</li><li>Required to wear personal protective equipment where necessary.</li></ul>Working ConditionsWork Format: &nbsp;This is an on-campus position (not hybrid or remote) based in Cambridge, Massachusetts. &nbsp;Work location is responsive and subject to change based on business needs.Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management). &nbsp;Additional InformationDuties and Responsibilities Continued...<ul><li>Coordinate with other Campus Services divisions to formulate the best delivery of services to the University’s Schools and Units. Explore with the other Campus Services divisions possible new business opportunities within the University and help formulate business strategies.&nbsp; &nbsp;</li><li>Assist in the preparation and implementation of new departmental policies and procedures to improve the delivery of engineering, operational, utility accounting, and maintenance services and planning. &nbsp;</li><li>Develop, negotiate, and perform project management duties and oversight of various projects relative to the utility infrastructure. Prepare and review technical and business portions of bid and contract documents. Interface with architects, engineers, contractors, consultants and University representatives to coordinate and manage projects for best implementation and minimum disruption to the University’s community and its activities. Responsible for budgeting and monitoring the function and expenditures for the various utility projects for the Schools and Units. &nbsp;</li><li>Study and evaluate electrical building systems for relevant Harvard facilities and departments as needed. Provide technical support including but is not limited to the installation, operation, and maintenance of normal and emergency lighting, distribution systems, fire alarm, specialized research, and test equipment, and HVAC controls. Interface with representatives from the Schools and Units to coordinate their projects with campus-wide utility projects. Incorporate the impacts of School and Unit projects into the budgets and work scope of the University’s utility capital plan. &nbsp;</li><li>Assist in the reviewing and updating design guidelines/project specifications and drawings for electrical systems and construction work. Work with representatives, architects, and consultant engineers for the Schools and Units to develop optimum cost and benefits to the campus utility and building systems for new construction and renovation projects. &nbsp;</li><li>Examine, evaluate, and make recommendations on energy conservation proposals and products for the Schools and Units. &nbsp;</li><li>Perform and interpret system load flow, short circuit/fault analysis, equipment evaluation, protective device coordination, harmonic distortion, and arc flash studies for the University’s electrical distribution systems. Recommend settings for electronic and electromechanical system protective relaying. Evaluate and develop system and equipment protective schemes. &nbsp;</li><li>Responsible for the development and maintenance of utility system records/documentation, internal technical standards, guidelines, recommended practices, and other knowledge or information management initiatives. &nbsp;</li></ul>The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionTechnical Department Office LocationUSA - MA - Cambridge Job Code395059 Engineer Work FormatOn-Site Salary Grade059DepartmentEngineering and UtilitiesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCriminal, DMV, Drug Testing, Education, Employment, Identity, License/Cert.ScheduleMonday - Friday: 7:30am - 4:00pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

21-Jun-2024<h4>Customer Service Center Representative</h4>Campus Services 66082BRJob SummaryThis is a one year term position terminating on June 30, 2025 with the possibility of renewal. The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines:&nbsp; Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing. The Customer Service Representative (CSR) is responsible for providing optimal customer service support to all members of the Harvard community. Customer Service is provided in person, over the phone, by email and via several product-specific websites.&nbsp;&nbsp; The CSR handles routine as well as complex and specialized requests from customers which include Schools, Departments and individual students, faculty, staff and other university affiliates.Position Description<ul><li>Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.&nbsp; Notary Public services provided by appointment.</li><li>Advise customers on eligibility for the issuance and distribution of ID cards.&nbsp; Process ID card orders (bulk printing or individual); enter POI information into University Directory; performs validation, image capture and printing of photo ID cards.&nbsp; Process lost ID card fees.,&nbsp; Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.</li><li>Assist customers with issuing and processing parking permits, parking access credentials for short term, annual and event parking; parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles. Process payments for permit and parking violations.&nbsp; Under direction of management, assist with special projects such as parking email communications, parking relocations and wait list fulfillment.&nbsp; Process applications and payments during annual permit renewal process.&nbsp; Coordinate daily customer support and troubleshooting with parking services field operations staff.</li><li>Assist customers who are prospective tenants with HU Housing portfolio and program information.&nbsp; Act as resource for customers with off campus and alternate resources. Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off campus listing process for non-Harvard owned apartments. Process monthly apartment payments and daily reconciliation of credit card terminals.</li><li>Assist customers who are interested in alternate commuting options with CommuterChoice with program information.&nbsp; Act as a resource for customer with alternate resources including Mass Transit and carpooling.</li><li>Provide Notary Public services to Harvard affiliates (Notary commission fee paid by Harvard)</li><li>Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.</li><li>The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control. &nbsp;Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.</li><li>Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies/products are secured on a nightly basis.</li><li>&nbsp;Perform related duties as required.</li></ul>Basic QualificationsHigh school graduate or equivalent with some higher level business training and three or more years of related customer service experience.&nbsp; Must have excellent customer service skills; positively believing that the customer comes first. Must have outstanding professional communication, technical and analytical skills. Must have experience working with the public and ability to manage sensitive conversations when necessary.Additional Qualifications and Skills<ul><li>High School graduate or equivalent required.&nbsp; College degree preferred.</li><li>Must be able to give and receive positive and negative feedback.&nbsp; </li><li>Strong willingness to learn a variety of University systems and keep current with policies and procedures of the services provided by the Campus Service Center.&nbsp; </li><li>Exceptional team player and ability to work with a wide variety of customers</li><li>Detail-oriented and capable of multi-tasking, while always keeping management informed and following tasks through to successful completion.</li><li>Flexible and with the ability to adjust priorities as needed and to easily move from one duty to another. </li><li>Willing to work alternate schedule or overtime during peak demand.</li><li>Ability to apply for and be commissioned by the Commonwealth as a Notary Public</li><li>Technical aptitude to learn new software applications as needed.&nbsp; </li><li>Previous experience in a university setting and knowledge of Boston and Cambridge preferred.</li></ul> Technology Skills Required:<ul><li>Microsoft Office Suite (Word, Excel, Outlook, One Drive)</li><li>Experience with Yardi (apartment rentals and leasing management), T2 Flex (parking software), SalesForce, PhotoShop and CBord (ID Software) a plus.</li></ul>Additional InformationEmergency Status Designation: Critical Operations Personnel The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine &amp; Booster Requirements.&nbsp;Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: <a href="http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp" target="_blank">http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.&amp;nbsp</a>;Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatOn-Site Sub-UnitTransportation Salary Grade053Department103742Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Appointment End Date30-Jun-2025Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 8am-5pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

89 Massachusetts Institute Of Technology Jobs