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Position Title: Financial Aid Advisor Department: Financial Aid (FIA) Division: Enrollment Services (ENS) Employee Status: Full-time Type: Support Staff Association (SSA-Union) Grade: 10 ($20.70 hourly) FLSA: Non-exempt Business Hours: Monday-Thursday, 8am - 6pm Fridays, 8am-5pm &nbsp;&nbsp;&nbsp; (May be required to work some evenings and weekends) Issued: July 2015&nbsp; Revised: 6-15; 7-16, 3-23, 10-23, 7-24, 7-25 Priority Application Deadline: October 3, 2025&nbsp;&nbsp; Reporting RelationshipsReports to: Supervision is received from the Program Manager of Financial Aid. Supervision Exercised: Functional supervision is exercised over student workers. &nbsp; Job Summary: Offer excellent customer service to students applying for financial aid. Counsel students and families on sources of educational funding; manage the paperwork intake process and student file maintenance including scanning and updating Colleague. Review and correct financial aid files when needed. Run award letters, adjust bookstore limits and maintain the developmental class rosters. Know and apply federal, state, and college procedures and policies in the processing of student applications for financial aid while maintaining the confidentiality of student information. &nbsp; Essential Duties and Responsibilities:<ul><li>Provide excellent customer service to students, their families and to the RVC community</li><li>Counsel students and families regarding the benefits and requirements of federal and state financial aid programs</li><li>Assist students and families with FAFSA and required verification and appeal document completion.</li><li>Evaluate special and unusual circumstances and make sound recommendations to students using good judgment within established guidelines.</li><li>Lead, train and advise Financial Aid Office student employees as it relates to student service and service counter responsibilities.</li><li>Collaborate with Academic Advisors as part of a support team for students.</li><li>Prepare and maintain student’s files using imaging software.</li><li>Interpret financial statements, income tax reports, and related documents as related to the Free Application for Federal Student Aid (FAFSA)</li><li>Review FAFSAs, applications, and required documents for accuracy and completeness.</li><li>Complete the verification process within federal regulations. Obtain additional documents and accurately record updates and changes in Colleague.</li><li>Monitor changes to FAFSA the students’ financial aid application information and enter corrections with the federal database as needed</li><li>Receive, review, analyze and process student applications for additional types of financial aid in accordance with state, federal, and College guidelines</li><li>Navigate the State of Illinois GAP Access site to determine student state award eligibility</li><li>Track student communication through current CRM software and assist with student communication improvement</li><li>Complete cross learning with assigned Coordinator and/or Program Manager</li><li>Assist with outreach and community events such as FAFSA workshops, Veteran’s Day and Financial Aid Information sessions.</li><li>Responsible for student correspondence and follow up including email, phone calls, and web page maintenance</li><li>Maintain the developmental class list and student notification as necessary</li><li>Maintain inventory and stock display racks with financial aid brochures, pamphlets and forms</li><li>Assist in the review and update of annual internal forms and letters</li><li>Maintain up to date knowledge of financial aid program parameters and regulations in completing forms and understanding available sources of assistance</li><li>Maintain confidentiality of student records according to FERPA regulations</li><li>Other related duties as assigned</li><li>Regular attendance is expected.</li><li>Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work.</li></ul>Qualifications: To perform this job successfully, an individual must be able to perform each essential duty accurately and satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp; Minimum Qualifications Associate’s degree required; Bachelor’s degree preferred. Two or more years of experience in a related field with a proven track record of assisting a diverse population. Experience with working within guidelines, rules and regulations preferred. Excellent written and verbal communication skills, experience working with Microsoft Word and Excel. &nbsp; Work Environment While performing the duties of this job, the employee regularly works in an office setting. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

Rock Valley College

Financial Aid Advisor

Title: Financial Aid Advisor I
Salary Range: $2,640 - $3,449 per month
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5 per week
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Bluegrass Community &amp; Technical College
Campus Location: Bluegrass C&amp;TC - Newtown Pike Campus
Department: Academics, &amp; Student Services
Total Rewards
Bluegrass Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
This position will provide front line services for the Financial Aid Office. The person in this position should be knowledgeable in student services in order to provide quality information and customer service to prospective and current students, members of their family, and alumni. This position will also provide additional service to Financial Aid Specialists and must be knowledge of federal and state aid programs and policies. 




Job Duties:
<ul>
<li>Provide customer service and information to prospective, current, and former students. 
</li>
<li>Resolve student issues related to financial aid. 
</li>
<li>Assist students with online services. 
</li>
<li>Response to student inquiries via text (Signal Vine), phone, and email. 
</li>
<li>Review and upload financial aid documents. 
</li>
<li>Provide specialized counseling to students and parents in person, completing necessary procedures to complete the financial aid process. 
</li>
<li>Review, enter, and scan financial aid documents to include but not limited to federal tax transcripts, untaxed income, W-2s, and tax schedules, recalculation documents, professional judgment appeals, SAP forms, and citizenship documents. 
</li>
<li>Provide staff support to the Financial Aid Specialists to include, but not limited to typing, mailing, tracking letters, data entry, assist with maintaining various databases. 
</li>
<li>Serve as regional campus student contact. 
</li>
<li>Update and stock financial aid forms. 
</li>
<li>Other duties as assigned. </li>
</ul>




Minimum Qualifications:
Bachelor's degree (related field) or equivalent years of experience&nbsp;




Preferred Qualifications:
Bachelor's degree (related field) and two years of experience




Additional Skills Requested:
<ul>
<li>Attention to detail. 
</li>
<li>Good organizational skills. 
</li>
<li>Good communication skills 
</li>
<li>Ability to multi-task. 
</li>
<li>Commitment to the mission of the college. 
</li>
<li>Ability to collaborate with others. 
</li>
<li>Ability to work with the public. 
</li>
<li>Dependable. 
</li>
<li>Follow instructions. </li>
</ul>




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Kentucky Community and Technical College System


      Financial Aid Advisor I
    

SUMMARY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for providing general financial aid knowledge and overviews to new, continuing, and returning students.&nbsp; Develop, negotiate and finalize student financial plans consistent with financial planning policies and procedures and with Federal/State regulations for awarding aid. Explain and guide students and parents through the application process, including verification, conflicting information, and C Code Resolution.&nbsp; Counsel students on all acceptances and other matters related directly to the student financial plan. Assure that the South University philosophy: quality services to clients; development, growth, involvement and recognition of employees; sound economic principles; and an environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position.KEY JOB ELEMENTS:<ul><li>Work cohesively with Admission Representative in order to facilitate outstanding service to prospective students and their parents.&nbsp; </li><li>Efficiently and accurately package assigned students including includes new, continuing, re-entry and transfer students.</li><li>Guide students on the financial aid process, including required forms, documents, and process.&nbsp;&nbsp; </li><li>Create financial plans for assigned students in compliance with institutional policies and Federal regulations, communicate the plan to students and parents, and effectively explain rights and responsibilities for each aid source.</li><li>Assist students and parents with alternative means of financing any remaining balance after awarding eligible federal, state, or institutional aid </li><li>Ensure student files are complete and accurate and that aid is paid to students’ accounts in a timely manner.</li><li>Review ISIRs, request outstanding documents, and perform all levels of verification and C Code reviews.&nbsp; </li><li>Utilize reports to review students, analyze work needed, ability to prioritize daily workload independently prioritize workload.&nbsp;&nbsp; </li><li>Strong Customer Service, ability to calm students and parents, accurately articulate the status of a student’s aid and account.</li><li>Complete the appropriate training modules within 30 days of the new or revised module becoming available.</li><li>Assist with or perform special projects as assigned. Other duties as assigned</li></ul>JOB REQUIREMENTS:<ul><li>Bachelor’s degree in a related discipline or Associate’s Degree and 3 years of related experience with federal and student financial aid, or 5 years of related experience with federal and student aid.&nbsp; </li><li>Financial aid or accounting experience required.</li><li>Customer service, problem-solving experience required.&nbsp; </li><li>Excellent communication and interpersonal skills.&nbsp; </li><li>Ability to make small group presentations as well as skill in interacting on a one on one basis.</li><li>The ability to multi-task, work independently, and make decisions based on guidelines.</li><li>Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred)</li></ul>WORK ENVIRONMENT:The environment is dynamic and goal oriented requiring multi-tasking of responsibilities at all times. This position requires the ability to work effectively with a variety of personalities both within the school and with the public.&nbsp; A caring and self-directed nature is essential.&nbsp; Must possess a desire and ability to study, practice and obtain additional knowledge and skills on an ongoing basis to remain well versed in financial aid program offerings, policies and procedures. The operating environment requires strict adherence to all regulatory requirements and internal policies.&nbsp; The position works extensively with the financial aid staff and the admissions department personnel.&nbsp; Outside contacts include prospective students and applicants, their families and guests, and others such as government agencies, public school systems and private businesses.&nbsp;&nbsp; The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.&nbsp; The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.&nbsp; While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsEducationLevelHigh School

South University

Financial Aid Advisor - II

Come care with us at West Coast University where you will meet with students and prospective students to provide information on financial aid and options that can help them develop a financial plan for achieving their healthcare career goals. In addition, you will put your technical financial aid skills to work ensuring proper eligibility and processing in accordance with federal, state, and institutional rules and regulations. What better way to be a part of a student’s educational journey! We are over 110 years in education, still growing, and a recognized “Great Place to Work”. Come work and grow with us!You will make an impact by:&nbsp;<ul><li>Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling.</li><li>Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now.</li><li>Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same.</li><li>Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file.</li><li>Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling.</li><li>Providing in-person student loan counseling for those who are unable to complete online counseling.</li></ul>Your Experience Includes:<ul><li>Minimum of 1 year’s experience as a customer service provider in a professional environment.</li><li>Financial aid experience is preferred.</li><li>Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.</li><li>Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.</li><li>Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.</li></ul>Education:<ul><li>Bachelor’s Degree from an accredited College or University.</li></ul>Licenses/Certifications:<ul><li>May not be in default on a federal student loan or owe repayment on a federal grant.</li></ul>Schedule:<ul><li>This is an onsite position where you will work daily at the Ontario campus.</li><li>Hours are as follows:<ul><li>Monday-Thursday from either 8:30am-5:30pm OR 9am-6pm</li><li>Friday from 8am-5pm</li></ul></li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

The Senior Financial Aid Advisor delivers on our commitment of Student Centricity by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families, and other influencers as they move through the financial aid process. Senior Financial Aid Advisors provide campus support for both new and continuing students. This role not only ensures that new students are prepared to start school and that all students have the necessary funding in place to do so but that all continuing students are supported through graduation with financial aid support.In addition, Senior Financial Aid Advisors are also responsible for higher level processes within Financial Aid such as serving as the VA Certifying Official for the campus, assisting with training and mentoring Financial Aid Advisors and other duties as assigned by the Student Financial Service leaders.A successful Senior Financial Aid Advisor will enjoy working collaboratively in a fast-paced environment, be detail oriented with strong follow-up skills, a desire to work with students every day and communicate in a friendly and compassionate manner and thriving in an environment where new tasks and projects are available to grow their skillset. Flexibility and ability to adapt to change are critical for success in this role.Essential Functions &amp; Responsibilities:<ul><li>This role’s primary responsibility is to ensure that students are fully packaged and prepared to start school and that all students are fully packaged for each academic year as they continue school.</li><li>Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required documents are submitted accurately and in a timely manner.</li><li>Calculates and initiates student financial aid offers, and retail installment plans to help each student cover the cost of education.</li><li>Provides the best possible experience for students during every interaction by displaying compassion, composure, and offering compelling reasons to complete the next steps within proper time frames.</li><li>Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.</li><li>Positions the value of West Coast University (WCU) by matching WCU benefits to student/influencer needs and values throughout all interactions.</li><li>Ensures all processing related to students’ financial aid are administered accurately and timely and in compliance with state and federal regulations.</li><li>Navigates students/influencers through the financial aid process by clarifying process steps, reviewing where they are in the overall process.</li><li>Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.</li><li>Works proactively with campus Student Financial Services teams to support the needs of students and improve student and operational outcomes.</li><li>Executes the appropriate contact strategy and ensures that all students receive the proper follow up and achieve the appropriate milestones in the financial aid process.</li><li>Assists with training/mentoring of new Financial Aid Advisors.</li><li>Manages an assigned workload of students through a variety of tools and processes.</li></ul>Preferred Education, Certifications &amp; Licensures:<ul><li>Bachelor’s degree from an accredited College or University is preferred. Experienced candidates will be considered without a degree provided they have more than 6 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree.</li></ul>Required Experience &amp; Skills:<ul><li>Requires proficient knowledge of standards and processes for financial aid and customer service in an educational setting.</li><li>Minimum Experience:<ul><li>4 years customer service required.</li><li>4 years financial aid required.</li></ul></li><li>May not be in default on a federal student loan or owe repayment of a federal grant.</li><li>Must consent to audio and video recording of student financial aid appointments and overviews for training and quality assurance purposes required.</li><li>Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.</li><li>Strong customer service skills with focus on student success.</li><li>Excellent verbal and written communication skills.</li><li>Higher than average computer skills.</li><li>This is an onsite position where you will work in our administrative office in Irvine, CA daily.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Financial Aid Advisor

Title: Financial Aid Advisor II
Salary Range: $37,944.00
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;Hybrid
FLSA Status: Non-Exempt
College: KCTCS System Office
Campus Location: KCTCS System Office
Department: Administrative Services / Financial Aid
Total Rewards
KCTCS System Office offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
The Financial Aid Advisor II will support student enrollment for the 16 colleges of KCTCS by moving students through the financial aid verification process ensuring accuracy and compliance with applicable federal regulations. The Financial Aid Advisor II will also be responsible for managing the Return of Title IV (R2T4 - Federal financial aid) funds calculations when a student withdraws from a KCTCS college. Additionally, the position will support the effective and compliant administration for federal and state financial aid. Positions with the KCTCS System Office located in Versailles, KY are term-contract positions, with the expectancy of continuance based on performance. KCTCS offers a hybrid work schedule with a requirement to be onsite a minimum of 3 days per work week. Hybrid work schedules are subject to periodic review and may be modified or terminated at any time.




Job Duties:
Return to Title IV Aid Calculations: The Return of Title IV (R2T4) calculation is performed to determine the amount of federal funds the student has earned and the amount of unearned Federal funds for which the school and the student is responsible to return (if any). The position will ensure accurate calculations of earned and unearned funds and make adjustments in the PeopleSoft Student Management System. The work requires knowledge and proficiency in federal database systems such as the Common Origination and Disbursement System (COD) and the National Student Loan Database System (NSLDS). Verification of the Free Application for Federal Student Aid (FAFSA): The Financial Aid Advisor II will demonstrate knowledge and proficiency (after initial training) of the FAFSA application, the review of federal tax forms and other necessary forms to effectively document accuracy of FASFA application data and make required updates to the Institutional Student Information Record (ISIR). Communication with Students: Including by email, student portal, various phone call campaigns (e.g., enrollment support, verification advising, and the Fresh Start Initiative). Comment Code Resolutions: The position will be expected to resolve comment codes (questioned items) on the FAFSA application by federal agencies including, but not limited to the National Student Loan Database System (NSLDS), United States Citizenship and Immigration Services (USCIS), Department of Defense (DOD), and Department of Justice (DOJ). Administrative Processes: Assist with Processing and Reconciliation of Pell Grants, Federal Direct Loans, and State Aid programs. Training: Attend required training, cross-training, and perform other duties as assigned.




Minimum Qualifications:
Bachelor's Degree in Education, Finance or Business and two (2) years of relevant experience or equivalent.&nbsp;




Preferred Qualifications:
Bachelor's Degree in Education, Finance or Business and two (2) years of relevant experience or equivalent.




Additional Skills Requested:
Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Financial Aid Advisor II
    

Title: Financial Aid Advisor II
Salary Range: $37,944.00
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;Hybrid
FLSA Status: Non-Exempt
College: KCTCS System Office
Campus Location: KCTCS System Office
Department: Administrative Services / Financial Aid
Total Rewards
KCTCS System Office offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
The Financial Aid Advisor II will support student enrollment for the 16 colleges of KCTS by providing support for the Dual Credit and State Aid Programs ensuring accuracy and compliance with the applicable state regulations. The Financial Aid Advisor II will also be responsible for processing the Return to Title IV (R2T4) federal funds calculation accurately and in compliance with federal regulations when a student withdraws from a KCTCS College. Additionally, the Financial Aid Advisor II will support effective and compliant administration of federal and state financial aid. Positions with the KCTCS System Office located in Versailles, KY are term-contract positions, with the expectancy of continuance based on performance. KCTCS offers a hybrid work schedule with a requirement to be onsite a minimum of 3 days per work week. Hybrid work schedules are subject to periodic review and may be modified or terminated at any time. 




Job Duties:
Dual Credit/Financial Aid Liaison - First point of contact regarding Dual Credit/ Work Ready Dual Credit in how it relates to Financial Aid. This includes the Processing and Reconciliation of KHEAA Files; Problem Solving with the 16 Colleges, Dual Credit Staff and the Business Office; Adjustments and corrections in PeopleSoft Student Management System; Communication with External Entities(KHEAA, High Schools, Individual Students). State Aid Programs - Assist with Processing and Reconciliation of State Aid(CAP, KEES, Work Ready). Return to Title IV - The Return of Title IV (R2T4) calculation is performed to determine the amount of federal funds the student has earned and the amount of unearned Federal funds for which the school and the student is responsible to return (if any). The Financial Aid Advisor II will ensure accurate calculations of earned and unearned funds and make adjustments in the PeopleSoft Student Management System. The work requires knowledge and proficiency in federal database systems such as the Common Origination and Disbursement System (COD) and the National Student Loan Database System (NSLDS). Communicate with students - Communication with Students: Including by email, student portal, regarding State Aid, Return to Title IV, and various Financial Aid processes. Administrative Processes - Assist with Comment Code Resolutions on the FAFSA application by federal agencies including, but not limited to the National Student Loan Database System (NSLDS), United States Citizenship and Immigration Services (USCIS), Department of Defense (DOD), and Department of Justice (DOJ). Training - Attend required training, cross-training, and perform other duties as assigned 




Minimum Qualifications:
Bachelor's Degree in Education, Finance or Business and two (2) years of relevant experience or equivalent.&nbsp;




Preferred Qualifications:
Bachelor's Degree in Education, Finance or Business and two (2) years of relevant experience or equivalent.




Additional Skills Requested:
Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Title: Academic Advisor II - Admissions Counselor
Salary Range: $37,944.00
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Somerset Community College
Campus Location: Somerset Laurel C.C.
Department: Student Affairs
Total Rewards
Somerset Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
Somerset Community College invites applications for an Academic Advisor II - Admissions Counselor position.




Job Duties:
 • Assist students with admissions process (phone, email, text, in person) • Assist prospective students with info (programs, financial aid, student resources, etc.) • Assist with FAFSA and scholarship applications • Assist with ordering transcripts (HS, College, GED, AP) • Assist with setting up User Accounts prior to enrollment • Make appointments for Advising • Conduct individual campus tours • Conduct group campus tours • Visit territory high schools • Recruit students at on and off campus events • Attend college fairs • Perform other duties as assigned 




Minimum Qualifications:
Bachelor’s degree in a related field with two years of related experience or equivalent. Education and relevant work experience may substitute for each other on a year for year basis to meet minimum requirements.&nbsp;




Preferred Qualifications:
Bachelor's degree in a related field and two years of related experience.




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Academic Advisor II - Admissions Counselor
    

Title:&nbsp;Relational Advisor (Grant funded until 6/30/2026)
Pay Rate:&nbsp;$45,310 - $55,910/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;101230
Classification: 3m on-campus mobile

Department: Advising

Type of Appointment:&nbsp;Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
·&nbsp; &nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: This is a grant-funded position that will manage and implement the relational advising efforts at the Hardin Valley and Blount County campuses of Pellissippi State. The position will supervise peer mentors who will provide supplemental support to specific student groups such as students aged 23 and over, and re-admit students. The position will also provide advising support for a caseload of general degree students at Blount and Hardin Valley.
Essential Functions:
30% Maintain a caseload of students for advising purposes in General degree majors
20% Serve as a resource person for faculty and staff as needed; clarify student issues and work with students, other advisors, administrators, faculty, academic deans, Financial Aid, Admissions, Records and the site campus deans to reduce barriers to student success and completion for the identified student groups.
15% Hire and supervise peer advisors to work with the student groups involved in the relational advising model.
10% Develop reports and maintain data associated with the required outcomes for the relational advising model.
10% Assist with training and updates on resources for advising all students.
10% Serve on college wide committees and taskforces as requested by the Director.
5% Contribute to the overall mission of the advising office by interacting with the student and academic affairs offices. Other duties as assigned.
Job Requirements: 
<ul>
<li>Bachelor’s degree required. Master’s degree preferred.</li>
<li>2 years experience in higher education required. Experience in advising, counseling, or a related area is required. Supervisory experience preferred.</li>
</ul>
Advisors are required to complete at least 25 hours of initial training as well as 15 hours of supervised or observation work with a full time advisor. Three years of experience in advising usually provides the acquired skills to be performing at a optimum job level.
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
Knowledge of college policy regarding academics, including learning support, testing and retesting, withdrawal processes, progression requirements, graduation and exception practices.
Knowledge of academic programs and requirements.
Proficiency in the use of electronic information systems.
Good public relations skills.
Good problem solving skills.
Good critical thinking skills.
Ability to work independently with minimal supervision to establish goals and objectives and set work priorities.
Ability to establish and maintain effective relationships.
Ability to maintain confidentiality.
Understanding of federal laws governing student privacy.
Ability to communicate effectively, orally and in writing, with students, faculty, and staff
Able to engage in the college’s mission and values.
Physical Demands: Sitting; Long periods of computer work
Hazards: Regular contact with other people.
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the <a href="https://policies.pstcc.edu/?page_id=20" target="_blank">nondiscrimination policy</a>. For questions or concerns, please contact George Underwood at <a href="mailto:gtunderwood@pstcc.edu" target="_blank">gtunderwood@pstcc.edu</a> or 865-539-7354.
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp

Motlow State Community College


      Relational Advisor
    

As an Senior Admissions Advisor for a certified Great Place to Work, you will guide prospective students on their path towards a career in healthcare. In doing so, you will help them change not only their own lives, but also those of the patients in their care. You will be a prospective student’s first connection at West Coast University, and you will support them through the application and enrollment process.You will make an impact by:<ul><li>Handles a high volume of student inquiries and follow-up activities. Continuously follows up on prospective student inquiries and assigned inquiries in a timely manner. Notates conversations with prospective students in Customer Relationship Management software. Sends marketing materials to prospective students.</li><li>Ensures the Admissions team meets goals. Assists Admissions Advisors with prospective student obstacles such as childcare, financial problems, transportation needs and work schedule. Assists with monitoring Admissions Advisor’s telephone activities. Lends support to Admissions Advisors for them to achieve goals.</li><li>Strives to secure higher quality assurance evaluation scores than the Admissions Advisors.</li><li>Maintains an acceptable level of prospective student referral inquiries. Responds to all inquiries in a timely manner. Manages conversion rates, such as inquiries to appointments, to meet goals.</li><li>Assists prospective students with completing enrollment packets. Verifies and records prospective student information. Completes tuition information sheet for the Financial Aid department. Discusses financial obligations with prospective students. Review students' Financial Aid outcomes to determine affordability.</li><li>Addresses questions and concerns from new students. Emphasizes the importance of orientation to new students.</li><li>Recruits and enrolls qualified applicants into programs of study beneficial to the students’ career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable.</li><li>Ensures that prospective students complete all required forms for enrollment and processing.</li></ul>Your Experience Includes:<ul><li>Experience with MS Office.</li><li>Experience with data entry and multi-line phone aptitude.</li><li>Ability to conduct individual or group information sessions and advise students about their educational opportunities.</li><li>Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.</li><li>Ability to work in a fast-paced environment.</li><li>Ability to exercise excellent customer service skills.</li></ul>Education:<ul><li>Bachelor's degree required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

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