311 Assistant Training Associate | City of New York Jobs

OPEN TO OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

The successful candidate will serve as an Assistant Training Associate reporting to the 311 Customer Service Center.
Responsibilities will include:
-Assist in community-related liaison functions between 311 and other city agencies;
-Assist in research and analysis to support preparation and development of instructional materials and business communications to optimize customer interactions, community support, communications campaigns, and other public services across multiple contact center channels;
-Facilitate training activities, customer-focused community programs and services, and citywide public health initiatives;
-Conduct meetings and presentations; and provide administrative support for community-focused initiatives, equitable service delivery and quality service across channels as well as liaison functions and continuous improvement efforts.
-Perform special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Manhattan, NY

TO APPLY - OPEN TO OTI EMPLOYEES ONLY

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #776814

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

#LI-DNI

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

The preferred candidate should possess the following: -1+ year of satisfactory full-time experience as a civil service Call Center Representative -Overall performance evaluation rating of Good or higher recent QA average of 90 or above -Demonstrated knowledge of call center best practices and technologies -Advanced written and verbal communication skills -Strong collaboration and team building skills strong customer and quality focus -Strong business writing skills advanced knowledge of Microsoft Office programs including Word, Excel, Access, Project, PowerPoint, and Publisher programs advanced level experience with business intelligence tools and social media applications -Excellent public speaking and presentation skills -Strong time management skills advanced research and data compilation skills -Strong documentation skills excellent planning, facilitation, and coordination skills and -Ability to excel in a collaborative and fast-paced environment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.