Admissions Coordinator for Graduate & Adult Education

Job Summary:

The Admissions Coordinator is directly responsible for the day-to-day oversight and coordination of all admissions operations (inquiries, applications, transcripts, etc.), mailings, and other projects for Graduate and Adult Education, supporting all campus locations. The position will provide excellent customer service to prospective students, community/business partners, and departments across the University. In addition, this position will perform other departmental duties as required while maintaining the core Franciscan values.

Essential Functions:

• Promote Franciscan ideals and adherence to the Mission of the University as demonstrated by the University Ideal Characteristics. As we are an equal opportunity employer committed to Franciscan values, all employees share responsibility for advancing diversity, equity, and inclusion in the performance of their roles while demonstrating: service orientation, respect for all, intellectual curiosity, solution focus and innovation, and mutual accountability.
• Maintain data and communication systems (e.g., Slate CRM and PowerCampus SIS) from inquiries to enrolled students.
• Streamline inquiry to student processes to support recruitment goals.
• Coordinate the management of applicant and student files; collect and upload admissions documents and transcripts for file review.
• Manage incoming GAE admissions phone traffic and email inbox, ensuring prospective students receive a response within 48 business hours.
• Serve as the frontline for inquiries and applicants, and assign appropriate staff when necessary for resolution.
• Develop an operational calendar to support admissions, marketing, and enrollment efforts and maintain print and digital inventory for all campus locations.
• Coordinate GAE admissions event logistics, including creating events in Slate, managing registrations, event reminders, and organizing materials and overall event flow (on/off campus, as well as virtual).
• Monitor and coordinate operational budget in conjunction with division leadership.
• Generate reports and provide data analysis of inquiries and applicants to support enrollment.
• Support operations for partnership development, project implementation, and generate and oversee the billing process.
• Oversee student workers as they perform tasks for GAE.

• Collaborate with the Enrollment Technology Manager to streamline the admissions decision process in Slate.

Additional Responsibilities:

• Represent Alvernia University at various functions both on and off campus.
• Perform other services deemed reasonable by the supervisor.

Qualifications/Education:

• Commitment to the mission statement, core values, and goals of Alvernia University.
• Bachelor’s degree preferred.
• 3-5 years of progressive, hands-on admissions, higher education, sales/marketing experience preferred.
• Strong organizational skills and attention to detail.
• Proficient in the usage of computer programs (Microsoft Office; Excel aptitude), technology, CRM, and SIS.
• Ability to analyze admissions processes to enhance enrollment.
• Ability to work independently and as part of a team.
• Willingness to work evenings and weekends as needed.
• Appropriate communication and interpersonal skills with faculty/staff/students.

Physical Requirements:

• Attendance is required in order to perform the duties of this job.
• Ability to lift up to 30 lbs.

• Ability to transport to off-site locations/events.