Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Prospect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Acquisition Products & Platforms team focused on the Commercial space, you will be responsible for helping to evolve a world class web application that supports the U.S. Commercial business and fuel business growth. Our product team, U.S. Commercial Card Shop, manages, develops, and innovates our customer acquisition site for small businesses and corporations.

As an Associate Product Manager, you will support the Product manager in delivering experience optimizations, new product launches, and key capabilities that power the U.S. Commercial shopping experiences. You will work among high performing engineering, design, and product teams to build user-centric solutions to challenging problems in a lively, collaborative, diverse, and inclusive team environment.

What type of work can you expect to do?

• Be responsible for the end-to-end execution of new and emerging digital products, services, and/or technology platforms, following a User Centered Design approach
• Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience
• Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process
• Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features
• Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog
• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services
• Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends

Minimum Qualifications

We have the know-how, creative platform, and global reach to make nearly any idea a reality. Do these describe you?

• 1-3 years of post-secondary education or equivalent work experience
• Ability to blend big picture thinking with fine details and manage many stakeholders
• Strong analytical, problem-solving/quantitative skills
• Willing to do things differently, experiment, and share fresh perspectives
• Excellent written and verbal communication skills, and ability to present ideas clearly

Preferred Qualifications

• Prior industry experience in digital product management, digital marketing, or data analysis
• Experience working with Agile/SAFe methodologies and a tech team to develop digital products
• Bachelor’s or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields preferred

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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